American Home Shield: Read 34,312 User Reviews From Real Homeowners

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adele floyd Antioch, CA

They don't cover anything. I end up paying the amount that I would have paid if I didn't have coverage

2 years ago

Reply from American Home Shield

Hi Adele, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 13th, 2022

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Megan Ludwick Phoenix, AZ

The vendors associated with the plans are not accurate when they sell you the plan

2 years ago

Reply from American Home Shield

Hi Megan, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 7th, 2022

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JoAnna Jensen Pleasanton, CA

Contractors seem to be guessing and taking long to find and fix the problem

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 11th, 2022

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David J Watkins II Columbia, SC

Customer Service, ability to speak with someone not foreign, Umable to get in

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 11th, 2022

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Judy lieber Goose Creek, SC

They respond quickly although their subcontractor may not.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 10th, 2022

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Daryl Brooks Leander, TX

They promptly respond to requests for service.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 10th, 2022

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Bonnie Richey Evans, GA

No options for service people that are reputable when I need a repair and long wait time for repairs to be completed

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Oct. 6th, 2022

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Patricia Campbell & Peter Caton Sacramento, CA

It is a shell game. Different repairmen sent for the same problem over a four year or so period.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 6th, 2022

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Aaron Welch Hamilton, GA

The process was fairly simple and service went well.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Donna Kirk Chicago, IL

I waited two weeks for my washer to get fix

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Larry D. Sims Aurora, CO

AHS was quick to react to my request for service.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Angela Pittsburg, CA

There's a lack of timely responsivess from contractors who do not follow-up as stated

2 years ago

Reply from American Home Shield

Hi Angela, Thank you for sharing your feedback about your most recent AHS experience and the delay in service. I would be glad to speak with you to address your issues. Please provide your AHS contract number or property address.

Sep. 29th, 2022

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Jennifer W Hurst, TX

Customer service when calling is lacking difficult to understand d

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Sean Clovis, CA

I call them about Ecco pool service and got no response back

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Jeddah Cua Fresno, CA

Because when I had my HVAC checked I paid a lot on top of the service fee

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Kim jackson Napa, CA

There is a dent in my new frig after the microwave repair man left

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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DAVID BODNAR Sun City, AZ

They recommended a roof company for me they came and fixed my roof I still have problems they won't honor the warranty

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 29th, 2022

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Sidney McWhite Cypress, TX

Big ticket repairs require you to include a deposit

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Sandra Carr Midlothian, TX

They get your service scheduled and completed

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

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Sharon OToole Bradenton, FL

Generally providing good (and quick) service.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 16th, 2022

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Renda Cleveland, OH

Quick and reliable service.No complaints

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 16th, 2022

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William Briwn Waxahachie, TX

Because they sent a knowledgeable contractor.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 16th, 2022

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Jennifer Walker

Customer service is lacking, hard to deal with when you call in.

2 years ago Edited September 15, 2022

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 20th, 2022

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Dannah McMichael Lilburn, GA

They raised my rate without communicating with me. I'm moving to home choice

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 20th, 2022

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Emily Boswell Leander, TX

I'm still waiting for my issue to be resolved after 2 service appointments

2 years ago

Reply from American Home Shield

Hi Emily, I hate to hear about your most recent service experience and the delay in service to fix the issues that need to be repaired.

Sep. 20th, 2022

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Debbie Alamo, CA

Problem is not fixed too early to rate ask me when problem is fixed

2 years ago

Reply from American Home Shield

Hi Debbie, Thank you for your feedback about your AHS experience.

Sep. 20th, 2022

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Yf El Paso, TX

It's been over 3 months since I requested ac service and still hasn't been fixed

2 years ago

Reply from American Home Shield

Hi Yf, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution. Please provide your AHS property address.

Sep. 16th, 2022

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debbie gregoire Alameda, CA

my initial clai,m was August 5 still waiting for parts. no oven, no dryer

2 years ago

Reply from American Home Shield

Hi Debbie, I hate to hear about your most recent service experience and the delay in service to fix the issues that need to be repaired. Please provide your AHS contract number.

Sep. 20th, 2022

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Thomas McGraw North Richland Hills, TX

A plumbing company has not replied to phone calls about a defective toilet and you raised your price

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 15th, 2022

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Dr. Annette ArVie Opelousas, LA

It has taken 3 and a half weeks to resolve my problems. I'm not happy and it's been very much an inconvenience

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 15th, 2022

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Sandra District Heights, MD

The money that I pay every month, the problem is once I need something replaced it is replaced with cheap products.

2 years ago

Reply from American Home Shield

Hi Sandra, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience. Please provide your AHS contract number.

Sep. 15th, 2022

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Aishah Coley Philadelphia, PA

Vendors' professional skills and experience vary greatly.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Chuck Allaman Englewood, FL

Representatives very polite and helpful alwys.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Nubia Viracacha Clarksburg, MD

I have had good contractors so far and the work was goom

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Jacklin McAtee Birmingham, AL

It takes a long time to get service after you put in the service request.

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Earl McClelland Knoxville, TN

it was difficult getting anything accomplished after numerous calls

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Forrest Johnson Richland, WA

There have been several times they have sent out subpar contractors.

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Carol Jaeger Apple Valley, CA

Needed a repair job done on my stove and the ratings for the contractors they were using are subpar.

2 years ago

Reply from American Home Shield

Hi Carol, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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April Moore Manhattan Beach, CA

Good coverage but slow response some times

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 2nd, 2022

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Nick Popoli Deerfield, IL

Really easy with recent electrical issue

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Sharon de Beck Wilmington, NC

It was easy process and friendly professional technical

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 2nd, 2022

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Carine Mondesir Nottingham, MD

Very responsive to the need of the customer

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 1st, 2022

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debbie Saint Louis, MO

The most recent tech was wonderful. Chris was thorough.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 2nd, 2022

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Ben H Richmond, VA

Good service but pricing value not great.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 2nd, 2022

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NaTasha Phelps Charlotte, NC

The technicians that come out claim to not be paid well and find reasons not to cover repairs.

2 years ago

Reply from American Home Shield

Hi NaTasha, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Maricile obrien Bradenton, FL

A/C you contracted for didn't bring ladder (used ours), broke lightbulb in attic (didn't replace)

2 years ago

Reply from American Home Shield

Hi Maricile, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Alma Houston, TX

Because the customer service representative "do not listen " to what the problem is.

2 years ago

Reply from American Home Shield

Hi Alma, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Sep. 8th, 2022

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Luciann Smith Trinity, TX

The summer is almost over and my air conditioner has not been fix yet

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 15th, 2022

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Lisa Smith Hartselle, AL

Long wait times. Associates are difficult to understand due to heavy accents

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Joyce Navarro Renton, WA

Took a month before they decided to replace my washer. Once it was decided it took a week plus to get it to my house.

2 years ago

Reply from American Home Shield

Hi Joyce, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your contract number.

Sep. 8th, 2022

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