American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Latisha Anthony Columbia, SC

Service was timely and they understood how important it was for me to get my Washing machine back or replaced.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 9th, 2022

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Krysten Beaver Crossing, NE

No one speaks English they don't care that you have no heat they tell you the contractor has 30 days to fix it

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 9th, 2022

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Mike Mission Viejo, CA

AHS customer service is great however their contractors are the worst ones they could find ever

1 year ago

Reply from American Home Shield

Hi Mike, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 8th, 2022

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Walter L Jenkins Monroe, LA

ASH is a excellent company, but it takes too long for contractor to come diagnose my appliance.

1 year ago

Reply from American Home Shield

Hi Walter,
Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 8th, 2022

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Betty M Scheef Lewisville, TX

I'm still waiting for Jmac to scidule the installation of my stove

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Joe Clark Newberry, SC

I'm always waiting long periods of time before a contractor is assigned

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Althea Fogle Philadelphia, PA

The company they chose to do the repair has not yet done the repair.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Chris Alexandria, VA

The guarantee for any repair is only 30 days, that's unsatisfactory.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Ray Lockett Chicago Heights, IL

Seems generally concern about repairs needed for my home

1 year ago

Reply from American Home Shield

Hi Ray, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 6th, 2022

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Linda snow Clovis, CA

They keep me informed of status of my service.

1 year ago

Reply from American Home Shield

Hi Linda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Barbara Wise Daytona Beach, FL

seems a premium contract covers most things

1 year ago

Reply from American Home Shield

Hi Barbara, Thank you for your feedback!

Dec. 6th, 2022

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Ashley Litchfield Park, AZ

Didn't cover what they said they were going to cover ended up paying extra for more repairs after the 125 deductible

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 1st, 2022

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Camille banks Chicago, IL

Too expensive and I barely use the service also tried to charge me twice for billing

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 1st, 2022

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Mary Cable Coloma, MI

Representatives don't speak English and it can be hard to communicate.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Sarah Christman

Customer Service terrible. Reps have trouble speaking English and only read a script.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 9th, 2022

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Kassandra Combest Mesa, AZ

Increase in cost with no warning, bad experience with plumber

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Lisa Casey Owasso, OK

I have recently had a horrible experience to where I have written the CEO and made a call to home office.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 2nd, 2022

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D. Spratley Portsmouth, VA

Fast easy claims and prompt service from technicians

2 years ago

Reply from American Home Shield

Hi D, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

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Jack Warden Akron, OH

The tech was very good and took care of the issue quickly.

2 years ago

Reply from American Home Shield

Hi Jack, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

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Robert Drake Mesa, AZ

They are prompt getting my repairs done quickly!

2 years ago

Reply from American Home Shield

Hi Robert, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

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Elizabeth S. Colorado Springs, CO

They are very responsive when I need service.

2 years ago

Reply from American Home Shield

Hi Elizabeth, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Linda harcum Jones, OK

Language barrier . It the plumber on 2nd trip was great

2 years ago

Reply from American Home Shield

Hi Linda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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John Staley Holly Springs, NC

no significant problems - AHS always responsive

2 years ago

Reply from American Home Shield

Hi John, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Vanessa Denver, CO

They work with qualified and exceptional contractors.

2 years ago

Reply from American Home Shield

Hi Vanessa, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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George Stansberry Memphis, TN

I was charged an additional 75.00 service fee for the same problem at My home and it wasn't even a 30 day perios.

2 years ago

Reply from American Home Shield

Hi George, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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Suresh Chandra Dublin, OH

My HVAC system was installed new in 2020 through AHS contractor and it's still NOT working properly.

2 years ago

Reply from American Home Shield

Hi Suresh,
Thank you for bringing your issue to our attention. We would be glad to speak with you to assist with the AC.

Nov. 28th, 2022

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Joseph Kuffrey Winter Garden, FL

.I asked to speak to a supervisor and was told someone would call me within 48 hrs, no one did

2 years ago

Reply from American Home Shield

Hi Joseph, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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Kimali King Dayton, OH

Cost has risen significantly, lack of variety of contractors to choose from.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Jean Richardson

Was understanding with dealer with Delievery company that was dropping the ball to call back after canceling and not even calling yo schedule appointments and then cancel? The lady young lady that o spoke with took it and follow through with exceptional custmer service and handling my washer and dryer combo problem.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jean, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 28th, 2022

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Verified Customer

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Tom Sammon Humble, TX

Personnel were professional and responded to our needs.

2 years ago

Reply from American Home Shield

Hi Tom,, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 28th, 2022

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Sean Manuel Chicago, IL

Pricing service provides quick response time

2 years ago

Reply from American Home Shield

Hi Sean, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

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Sabrina Thomas Saint Petersburg, FL

Because I had to buy a new AC unit! Because y'all don't cover much on big appliances!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 18th, 2022

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Jacqueline T Lavien Minneapolis, MN

They took from 10/7_10/29 to ok my appliance being replaced

2 years ago

Reply from American Home Shield

Hi Jacqueline,
Thank you for your feedback about the delay in service to repair your appliance. I would be glad to speak with you regarding your experience.

Nov. 15th, 2022

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Anonymous Ponte Vedra Beach, FL

Some of the companies they send are good and some are really bad.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Mary Curtis and Michael Miller Miller Los Gatos, CA

They got someone out and reliably took care of the problem

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Joel Irvin Elkhart, IN

Cover the majority of unexpected home repairs

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Teshome Melaku East Hanover, NJ

Most important is identifying the need for urgent help

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 14th, 2022

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Benedeta Saina Shakopee, MN

I placed an order for my dryer to be repaired since September upto now nothing has been done really frustrated

2 years ago

Reply from American Home Shield

Hi Benedeta, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 10th, 2022

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Verified Customer

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MICHAEL D SIMPKINS Pompano Beach, FL

didnt know the extent of covarage for my pool and spa and the fix is expensive

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Marilyn Hartwell Florissant, MO

Because they responded to my needs when I needed them.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Joanne Christine Drake Weatherford, TX

Easy to reach and always responsive when called.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Albert Holliday Stafford, VA

Answers to my concerns were provided to my satisfaction.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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KYLE R GRESHAM Hanford, CA

Almost Everything is not in contract even though I bought the highest plan available.

2 years ago

Reply from American Home Shield

Hi Kyle, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Zo Irmo, SC

The vendors don't complete their work on a timely manner. My dishwasher took 2 months to be fixed

2 years ago

Reply from American Home Shield

Hi Zo, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Phil San Antonio, TX

Good overall coverage and competitive pricing

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Veronica V Wheeler, IN

Quick response. Problem solved. Satisfied with results.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Heather Meena Blacklick, OH

The serviced assigned never showed up and the phone number listed for them is a different company

2 years ago

Reply from American Home Shield

Hi Heather,
Thank you for sharing feedback about your most recent American Home Shield experience. I would be glad to speak with you to address the issues that occurred

Oct. 27th, 2022

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Laila Sawaged Dayton, OH

Waiting on a solution for 2 months ,felt I was treated unfairly and was very frustrated

2 years ago

Reply from American Home Shield

Hi Laila, Thank you for sharing feedback about your most recent American Home Shield experience. I would be glad to speak with you to address the issues that occurred

Oct. 27th, 2022

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Cora K Rubidoux Hemet, CA

They get the job done and check up on things.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 27th, 2022

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Verified Customer

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Lori Beth Kimble Bandera, TX

Good experience, part needed was not ordered immediately.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 27th, 2022

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