American Home Shield: Read 34,871 User Reviews From Real Homeowners

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DONALD

Because they get right on the problem and you get the help you need FAST

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Donald, We appreciate your feedback and hope you continue to enjoy AHS and the exceptional customer service that we provide!

May. 24th, 2022

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FRANK Montgomery, AL

The whole process is unacceptable to me. This process started May 11, 2022 and I’m still seating here in eighty degree weather with no AC. Now, the company R & W has had replacement parts for two days. So now, Maybe he can install it tomorrow after nine days.

3 years ago

Reply from American Home Shield

Hi Frank, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 19th, 2022

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ELIZABETH Fayetteville, NC

The contractor was dispatched quickly and did a wonderful job resolving all the issues with my garage door!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Elizabeth, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2022

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ERNESTO San Antonio, TX

Opened an AC Tune up request. Company assigned lied about us accepting a rescheduled date. Waited over a week. Requested change of company, didn’t want to deal with dishonest company. By then the Service for AC Tune up was no longer offered. Terrible service.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 19th, 2022

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VANESSA Phoenix, AZ

Like: the on line request for service Dislike- when I would call it was difficult understanding the rep

3 years ago

Reply from American Home Shield

Hi Vanessa, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 26th, 2022

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Jasmine Rogers Dallas, TX

Really awesome service! Very quick, easy and straight to the point! Provide stellar customer service.

3 years ago

Reply from American Home Shield

Hi Jasmine, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Cheryl C Killeen, TX

I entered the claim Saturday afternoon and had a contractor fix the HVAC the next business day (Monday)!

3 years ago

Reply from American Home Shield

Hi Cheryl, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Hazel Faul Longview, WA

This is the worst experience ever! I've had a claim since 2/23/2022 to fix dryer. I've had cancelations & no shows & dryer still not fixed. No one will help me, I need help to get this resolved now. I've paid faithly for 2.5 years ! I'm begging to please fix my dryer 😞😓😭

3 years ago

Reply from American Home Shield

Hi Hazel,
Thank you for providing us with feedback about your AHS experience. I would be glad to assist with a resolution for the dryer.

Apr. 26th, 2022

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Paul Rivera Reno, NV

Stay AWAY!!! This company has the worst service in the world. Complete theft. Their policies are to keep billing you even when you sell your home and cancel. Then they tell you they can't do anything about refunding the money. They Keep auto-drafting because it's their policy. DO NOT GET American Home Shield.

3 years ago

Reply from American Home Shield

Hi Paul. Thank you for your feedback. I am sorry to hear that you were still billed after your contract was cancelled. It is not our policy to bill if your contract is cancelled. I would be happy to look into this issue further and follow up with you.

Apr. 21st, 2022

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Sergey Conroe, TX

AHS simply refused to repair the sewer toilet pipe that was damaged due to the normal wear and tear for over 20 years (home was build in 1996), they charged me $75 for 2 times for the plumber who just came and observed the pipe and did nothing

3 years ago

Reply from American Home Shield

Hi Sergey. Thank you for taking time to let us know about your service experience with the plumbing. I am sorry to hear that you were not pleased with the outcome. I would be happy to speak with you to address this matter further.

Mar. 22nd, 2022

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rhonda richerson Troy, OH

Service is great with American home shield, but their customer service is terrible. I can never get an American speaking person

3 years ago

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Mojo Amani Baraka Acworth, GA

did not want to rate them, but it is asking me to. have been getting the run around since November 2021 and stove and dishwasher still in not fixed and it is 2/2022. Customer service is not consist with notes, contacting customers, or even communication among themselves. no resolution other than still waiting for approval or for parts. smh

3 years ago

Reply from American Home Shield

Hi Mojo. Thank you for letting us know about your service experience with your appliances. I am sorry to hear that issue has not been resolved. I would be happy to follow up with you to address this matter further.

Feb. 15th, 2022

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Sabrina Kimball Tampa, FL

I was literally hung up on. I have no heat. It’s February. Although repairing my furniture requires a “modification,” AHS won’t pay this cost because they don’t pay for modifications. Don’t fall for the “$75 repair” scam.

3 years ago

Reply from American Home Shield

Hi Sabrina. Thank you for taking time to write a review about your service experience. I am sorry to hear that we did not meet your expectations. I would be happy to follow up with you to discuss this matter further.

Feb. 7th, 2022

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Brenda Gillespie Oklahoma City, OK

I have had to call them twice for the same issue. The first time they sent out On time plumbing and they did not solve the issue which has forced me to call them again and this time I can’t even get any one to come and deal with the situation

4 years ago

Reply from American Home Shield

Hi Brenda,
I hate to hear about the delay in service that was experienced to have the plumbing issue repaired. I would be glad to speak with you to assist.

Nov. 26th, 2021

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Jeanne McDonald Chicago, IL

I have been a customer for about 27 years. We have had some good experiences, some no so good. Right now, we are on day 17 of waiting for repairs to our central AC with no end in sight.

4 years ago

Reply from American Home Shield

Hi Jeanne,
Thank you for bringing the AC delay to our attention. I would be glad to speak with you to get the issues resolved.

Aug. 27th, 2021

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Justin Lahman Dixon, IL

Terrible company that doesn't get anything done. I'm waiting over 8 weeks for a new A/C unit. I was told it would take 2-3 weeks. They never call back and very rarely speak English. Also work from home with chickens in the background. AVOID AT ALL COSTS!!

4 years ago

Reply from American Home Shield

Hi Justin. Thank you for expressing your concerns regarding the repairs for your air conditioning. I hate to hear that you have been without your air working for 8 weeks. I would be happy to speak with you and assist with a resolution to this issue.

Aug. 23rd, 2021

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Molly Termorshuizen Dover, NH

We have had a very bad experience with AHS. We have been customers since 2007; however, we have been dealing with a broken central AC unit for 2 months now. AHS has delayed approving an independent contractor since there are only 2 approved contractors in my area in NH. We will be filing a complaint with the state of NH insurance department.

4 years ago

Reply from American Home Shield

Hi Molly. Thank you for expressing your concerns about the experience with your air conditioning service. I am sorry to hear the problem still has not been resolved. I would be happy to speak with you to address this issue further.

Aug. 16th, 2021

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Kevin Kinney Howell, MI

DO NOT USE! They will tell you a request will be covered and the technician they send out will not fix it. They will scam you out of your deductible and still leave you with the repair. You are better off calling a repair service yourself rather than getting scammed by this company.

4 years ago

Reply from American Home Shield

Hi Kevin. Thank you for expressing your concerns regarding your warranty coverage. I am sorry to hear that you feel that you were scammed. I would be happy to speak with you and assist with a resolution to this matter.

Aug. 11th, 2021

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Sean Kelley Bethesda, MD

Probably the worst customer service. Their strategy appears to be how to not do service while collecting your money. It is amazing how bad they are at their job. I think they spend more on marketing than actually helping their customers to drown out how bad they really are. Stay away!!!!

4 years ago

Reply from American Home Shield

Hi Sean,
Thank you for bringing the delay to our attention. I would be glad to speak with you to assist with a resolution of the issues. Please provide your AHS contract number or property address.

Jul. 21st, 2021

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joe goodman Montclair, NJ

Customer for over 25 years, but can't get a refrigerator repaired. Needs same water line repair for 3 months with leak on kitchen floor. Technicians out to repair 7 times with same result. Not fixed and still leaking. AHS will not consider replacing the unit. I have to have half my wooden floor replaced because of the leak that no one can fix.

4 years ago

Reply from American Home Shield

Hi Joe. I am very sorry to hear that your repair issue has not been resolved. I would be happy to speak with you and assist with a resolution to this matter.

Jul. 23rd, 2021

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Totally Dissatified San Jose, CA

Terrible. AC went out EIGHT weeks ago, and they have yet to resolve the issue. They don’t return calls, or communicate, and their contractor of choice is even worse The temperature had been 100-115 for weeks, and they don’t even care! I wouldn’t recommend them to anyone!

4 years ago

Reply from American Home Shield

Thank you for letting us know the problems you are having with repairing your air conditioning. I can see why this would be upsetting. I would be happy to speak with you and assist with a resolution.

Jul. 20th, 2021

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Christine Jones City of Saint Peters, MO

I pay $50 per month and paid an extra $100 for someone to look at my washing machine. Sears was supposed to show up between 12 and 4 pm yesterday and they never showed up. No one called. They sent seven text messages with links that did not work (my phone works fine) and rescheduled for 2 1/2 weeks from today! This has been a nightmare.

4 years ago

Reply from American Home Shield

Hi Christine,
I hate to hear about your most recent AHS service experience. I would be glad to speak with you to get the issues resolved.

Jun. 14th, 2021

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Wade67 San Jose, CA

canceled within 3 days and still have not received a refund , thats been 8 months ago . Every time I call , the people in customer service , forget how to speak English. Now trying to get my money back, has been more challenging than it should be . I've never used their services and they are trying to take me to collections. Beware

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 13th, 2021

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Ishtar Oushana MD Palmdale, CA

The worst experience ever. We had it for one year. Had a horrible experience with a heater that needed to replaced, the contractors sent to our home were the worst and we filled complaints but nothing was solved for us. $1560 out of our pocket later and the most irresponsible customer service ever, we had it and canceled our policy for good.

4 years ago

Reply from American Home Shield

Hi Ishtar,
I hate to hear about the denial cost that was paid to have to the repair completed. I would be glad to speak with you to get the issues resolved.

Apr. 13th, 2021

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Nicol Marshall Portland, OR

It is really helpful to be able to request service online and get frequent updates on the status of the contractor.

4 years ago

Reply from American Home Shield

Hi Nicol,
Thank you for sharing your feedback about American Home Shield and the online portal to update your request.

Mar. 18th, 2021

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CoasterRider Show Low, AZ

American Home Shield is a fabulous service. They are quick to have reliable companies come to your home for repairs.

4 years ago

Reply from American Home Shield

Hi,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Feb. 26th, 2021

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Paul Adamian Geneva, IL

AHS dispatched TMD, replaced the water heater in two days! Totally happy with our experience, I highly recommend both!

4 years ago

Reply from American Home Shield

Hi Paul,
Our goal is to provide you with excellent service in a timely manner. It is a pleasure to hear about the quick turn around and water heater repairs that were completed.

Feb. 16th, 2021

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Jennifer Tyus ,

Refrigerator claim 8/8/20. I had to do myself they didn’t fix it. Dishwasher claim 12/21/20 still not fixed. 2/6/21 water heater still no hot water in 6 degree weather. Filed a complaint with the BBB and Consumer Affairs. $1038 gone + another $500 to plumber for things not covered if it ever gets fixed.

4 years ago

Reply from American Home Shield

Hi Jennifer,
I was able to locate your AHS account regarding the issues that you have experienced with AHS. I would be glad to speak with you to get the issues resolved.

Feb. 16th, 2021

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Marlys Jones Lincoln, NE

Always a timely response from a knowledgeable service provider. Have always repaired my appliances without question.

4 years ago

Reply from American Home Shield

Hi Marlys,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Feb. 3rd, 2021

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Gilbert Coleman Blackwood, NJ

American Home Shield has proven to be trustworthy in resolving my issues in a prompt, and professional manner.

4 years ago

Reply from American Home Shield

Hi Gilbert,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 22nd, 2021

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Makram Mekheil Carrollton, TX

I want to give them 0 star, after making one service call, and receiving no service, ending up canceling with them after several stressful call to dishonest and misleading customer service. This company has one good thing, you can CANCEL ANY TIME and if I have to buy a home warranty again, it will never be American Home Shield

4 years ago

Reply from American Home Shield

Hi Makram,
I hate to hear about your most recent experience to have the furnace repaired. I would be glad to speak with you and get the issues resolved.

Jan. 19th, 2021

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Margaret Barber Springdale, AR

30 days to fix the heater Came to door without calling first Didn’t have a mask on—until I asked him to get one on before coming in Didn’t identify himself until I asked No identification on the vehicle he drove. Didn’t explain anything. Left trash on floor from work.

4 years ago

Reply from American Home Shield

Good morning Margaret,
I hate to hear about your most recent AHS experience and the heater repairs that have not been completed.

Jan. 21st, 2021

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meme addict ,

Took 4 months to try to fix my fridge. Then closed the service request without fixing it. No email support offered. No chat support offered, you need to call in every time. Refused to let me talk to a manager when calling in. More than happy to have an endless string of ongoing repairs, will never admit that the entire unit needs to be replaced.

4 years ago

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JOHN M CAMPBELL ,

When a company raises its' rates in the middle of your contract & blames it on their vendor, it's time to stop doing business with them. What is the point of having a yearly contract if it can be amended without informing the customer? After being a loyal customer for 10 years, this is inexcusable.

4 years ago

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Adam L Hillsboro, OR

They took money from me for a job, they never completed the job and I never got reimbursed for the money I paid. I've spent countless hours on the phone with them and can get nowhere with them. I will NEVER use this service again. STAY AWAY!!!

4 years ago

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Dwayne Shavers Newark, DE

I have over 2500 sq ft home with a 80 gallon hot water tank. AHS will only replace a my 80 gal with a 50 gal . It is going on 2 weeks waiting on customer service to provide details and compensation for the difference. Old tank is not repairable and now we are stuck waiting on AHS.

4 years ago

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Sonia LE QUILLEUC Houston, TX

Complete disaster. We have a pipe blockage since Sunday. We have cut the water. So we have been out of water in the house for 4 days. We have called at least 5 times Home Shield. They keep putting us on hold. Definitely a rip off. very disappointing customer services.

4 years ago

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Meredith Levert Damascus, MD

Generally I like the easy of scheduling an appointment. I like the fix or replace options. Most of the contractors sent have been profession and have fixed the problem

4 years ago

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Aleric the Goth Colorado Springs, CO

Every time I have called them they have responded quickly and the repair has been done without any problems.

5 years ago

Reply from American Home Shield

Hi Aleric, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Kekere Houston, TX

Ahs is one of the worse warranty company, their customer service agents are one of the worst and poorly trained and rude staff, it’s bad enough majority of them are in India or Asia somewhere. The service company they send to you are usually the worse service company representatives.

5 years ago

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Rawdon Crawley Tampa, FL

Well the warranty does provide a certain amount of peace of mind, far too often service appointments take up to a week. It seems there are not enough qualified technicians and vendors to handle the number of incoming claims.

5 years ago

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Beth Knoche Jacksonville, FL

Excellent service from Beaches A/C, they fixed the problem immediately. The repairman was friendly and professional

5 years ago

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jaakob jaakob Virginia Beach, VA

waiting on call over 3 hours , AHS don't call back , AHS will make it impossible for you to replace essential appliance like oven or stove... AHS ask to take the oven and stove for 5 weeks to repair . stating 5 weeks without oven and stove will force you to buy one.....

5 years ago

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Johnny Ingram Independence, MO

On normal repairs AHS rates 5 Stars. They have some dedicated people to insure you are taken care of.

5 years ago

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Latonya Derricho Stone Mountain, GA

I paid $100 fir a service tech to come out to telll me nothing was wrong with my refrigerator, the outlet needed to be reset. Unacceptable, I would like a refund.

5 years ago

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Don Johnson Moultrie, GA

I have had American home shield for 5 plus years they started off great now the customer service sucks and when you call, the call center is over sea and you can't understand what they are saying. The contractors half won't answer the phone the other half the voice mail is full. I have been waiting for two weeks to get my air and still waiting.

5 years ago

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Daralyn Griffin Tampa, FL

I like that I get a timely response to my service requests and the contractors are always professional.

5 years ago

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Narmina Mollazade ,

Very bad service . Can’t fix washer machine almost for 1 month. I requested to talk to the manager many many times but was ignored. They changed vendor without my knowledge and still no result. Finally I spoke with manager, and no good outcome . The worst one. Going to cancel the contract.

5 years ago

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Molly Fullerton Arnold, MD

Over a month now without AC. 2 separate techs came out and said AC needs replaced. No response from AHS. TWO HOURS on hold... 3 different days they've said they'll call me back and they never do. This is the worst customer service I have EVER encountered.

5 years ago

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Victor Kyler New Castle, DE

So far so good! Had an electrical issue, made the call. Problem fixed within a couple of days. That simple!

5 years ago

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