American Home Shield: Read 34,313 User Reviews From Real Homeowners

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Cynthia O'Hare

Theyâ€™ve greatly improved their call center response. Also, their service people seem much better.

4 years ago

Reply from American Home Shield

Hi Cynthia,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Kris

Because the first time they came they didn't actually fix the problem and the second time they came they didn't even know what the problem was, there was absolutely no follow-up--even though I was told there would be, and yet, both times I had to pay $75, and I've been harassed to rate the company, so here we are.

4 years ago

Reply from American Home Shield

Hi Kris,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 10th, 2020

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Enoryt Diov

They sometimes send out sub-par contractors and lots of failures are not covered. Won't be covering my next home under AHS

4 years ago

Reply from American Home Shield

Hi Enoryt,
Thank you for your feedback!

Jul. 15th, 2020

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Susan Roy

So far they have been very responsive and have taken care of my issues timely and to my satisfaction.

4 years ago

Reply from American Home Shield

Hi Susan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

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Aaron Walinsky

They have been very helpful with our home needs and very informative with every one of our home needs.

4 years ago

Reply from American Home Shield

Hi Aaron,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Janene ulmer

I had added well service rate to my account and was paying 7.00 dollars extra a month for 1 and a half years when I called about a broken well they said it had never been added to my account and they could not do anything. They admitted my account had gone up 18 months back but did not know why.

4 years ago

Reply from American Home Shield

Hi Janene,
I would be glad to speak with you regarding the premium price increase.

Jul. 8th, 2020

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Marcie Johnson

Misunderstanding with work order. Had to threaten to cancel account in ordered for someone to understand what I was talking about.

4 years ago

Reply from American Home Shield

Hi Marcie,
Thank you for your feedback!

Jul. 15th, 2020

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Taylor Taylor Los Gatos, CA

Save your money, hopefully there are better warranty companies out there. Today I sat on hold for 57 minutes before I got a person who could not assist me, so I waited another 25 minutes for yet another person who also could not solve the simple issue.

4 years ago

Reply from American Home Shield

Hi Taylor,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

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Ivette lyons Jacksonville, FL

It takes an hour to get a representative on the phone. They never follow up on any escalated issues. The vendors they use are terrible. The Plumming vendor damaged our sink and now they don’t answer the phone return any of my phone calls in America’s home shield won’t do anything about it.

4 years ago

Reply from American Home Shield

Hi Ivette,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 12th, 2020

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Nancy Valenzuela Clovis, CA

5 weeks to fix A/C. E and E electrical were professional and got the job done.. Not happy with customer service. Being hung up on is degrading. Appreciate someone finally listened and did something Not sure if I'll stay with them. Extremely stressful.

4 years ago

Reply from American Home Shield

Hi Nancy,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 9th, 2020

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Amber Wingo Galveston, TX

I have AHS on my home and my moms. It has paid for itself repeatedly! Quality contractors and great benefits.

4 years ago

Reply from American Home Shield

Hi Amber,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 29th, 2020

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Virginia Moss Madison, TN

American Home shield is a rip off. Anyway, I cancelled and they are still trying to charge my credit card. I told the credit card company I did not authorize that payment and they have tried like three times. $214 a month for nothing. They are crooks.

4 years ago

Reply from American Home Shield

Hi Virginia,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jul. 1st, 2020

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FR&ED Myrtle Beach, SC

Very responsive with quick turn around times on problems submitted User friendly website Quality repairmen

4 years ago

Reply from American Home Shield

Hi FR&ED,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 26th, 2020

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Diego Garcia-Salcedo Chowchilla, CA

Fast, friendly, efficient service provided by all team members I spoke with. From when I first started my clam.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Diego,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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George L Dickson Chattanooga, TN

I can not recommend American Home Shield. It has been more than 2 months since our initial service request and we are still waiting to have a non-working water heater replaced. Numerous contacts with customer service have been made but no hot water yet! Disappointed!

4 years ago Edited September 14, 2021

Reply from American Home Shield

Hi George,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Steve Woods Crofton, MD

going on one month now, since a repairman has come out and informed me that my dishwasher was not repairable due to discontinued parts and still have yet gotten a response or any guidance from American Home Shield as to what action they will be taking. Not a happy customer.

4 years ago

Reply from American Home Shield

Hi Steve,
Thank you for letting us know about the delay in service. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Anita Dowdell Stockbridge, GA

I had AHS for over 25 years. Cancelled them yesterday because they denied paying for my Hot water tank. Their customer service rep said the tank would need to be evaluated. I could not take the chance of having water pour all over my basement. So I got plumber to replace my tank and cancelled the service contracts that I had on two houses.

4 years ago

Reply from American Home Shield

Hi Anita,
Your patronage over the past 25 years is more than appreciated. Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 19th, 2020

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Young Tupelo, MS

We’ve had a good experience with AHS customer service, & also the service providers they have contracted with are professional & prompt.

4 years ago

Reply from American Home Shield

Hi Young,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 13th, 2020

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Jack Morgan New Braunfels, TX

Still waiting for AHS to call me regarding providing appropriate service for our Kenmore Elite dryer. Quality Appliance repair person explained that he could not repair a Kenmore dryer and it would need to be serviced by a Sears services. Still not repaired. Not good warranty service.

4 years ago

Reply from American Home Shield

Good morning Jack,
Thank you for bringing this to our attention. We’re sorry you have had a bad experience. I would be glad to speak with you and assist with getting the dryer repaired sooner.

Jun. 4th, 2020

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Geoffrey Calaway Whitefish, MT

AHS sent repairman for the dryer, he said control board is a problem and will order. He called me back and said AHS is going to get a second opinion,... that was 10 days ago and we have no dryer Horrible service on part of AHS

4 years ago

Reply from American Home Shield

Hi Geoffrey,
We are sorry that your experience with AHS didn’t quite match your expectations. We would be glad to speak with you to discuss the dryer repairs.

May. 25th, 2020

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Gina villa Madera, CA

Fast and convenient! Hassle free! I highly recommend American Home Shield! Thank you for your help-Gina

4 years ago

Reply from American Home Shield

Hi Gina,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 27th, 2020

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Kathy Bellah Roseville, CA

You warranty or insurance plan is only as good as the providers you contract with, and the HVAC contractor in our area is absolutely horrible. For the area, they have reviews of 2. Who would select a company like that with numerous 5 star reviews in the area. They are dishonest and a total scam, and you are too for using them.

4 years ago

Reply from American Home Shield

Hi Kathy,
I hate to hear about your less than satisfactory experience to have the HVAC system repaired. I would be glad to speak with you and discuss the repair cost.

Apr. 27th, 2020

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Jenny Tierney Palm Harbor, FL

Today is the 9th day without hot water and finally they approved the replacement of my water heater, only to be told the soonest the plumber can come is 3 more days. They refuse to call another plumber to come out sooner. American Home Shield is the worst company I’ve ever had to deal with. They don’t even deserve 1 Star.

4 years ago

Reply from American Home Shield

Hi Jenny,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the delay experienced for the repair.

Apr. 21st, 2020

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Eloise L Williams Indianapolis, IN

I must say I am very disappointed with the issues I am experiencing with my refrigerator. I called to report a problem at the end of February and to date which is April 16, 2020 my refrigerator is still not fixed and I have been told I need to wait for a part to fix it 4 to 6 weeks. I am sure you can understand my disappointment

4 years ago

Reply from American Home Shield

Hi Eloise,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the delay experienced for the repair.

Apr. 17th, 2020

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natisa Cincinnati, OH

Don't waste your time or your Money with this company at ALL customer services SUCKS HOLD times crazy Please don't waste your money with this company go somewhere else I would not give them any stars this company is BAD not in a good way

4 years ago

Reply from American Home Shield

Hi Natisa,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the delay experienced for the repair.

Apr. 9th, 2020

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BP Wolcottville, IN

Happy with the results of 2 service calls. VERY UNHAPPY with the fact that AHS renewed my annual contract at a 33% increase in price w/o calling attention to this. Unethical, IMO

4 years ago

Reply from American Home Shield

Hi BP,
We’re sorry to hear of your less than satisfactory experience at American Home Shield. We are committed to providing great customer service and we would like to make things right.

Mar. 31st, 2020

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Eric Redman Parkville, MD

AHS is a wonderful investment for any homeowner. They are provide peace of mind and excellent client care.

4 years ago

Reply from American Home Shield

Hi Eric,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2020

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Chip Charlotte, NC

Absolutely horrible. Had a plumbing problem back in February. The plumber AHS gave us cancelled three times in three weeks. Finally hired our own plumber. Sent invoice they now say they never got. I called to check put on hold for hours. Told checks in the mail then no it's not never got the invoice. It's a complete scam. Save your money they suck

4 years ago

Reply from American Home Shield

Hi Chip,
We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

Mar. 28th, 2020

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Denise Sanchez Mobile, AL

Everybody I talk to is respectful, courteous and on time. They may not have the answers but they find them.

4 years ago

Reply from American Home Shield

Hi Denise,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 26th, 2020

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Ray Cason Jr. San Clemente, CA

Great Job, took too many days to get someone out here, but they did a good job. The follow was a pro..

4 years ago

Reply from American Home Shield

Hi Ray,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy!

Feb. 21st, 2020

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Goozoo Chatsworth, CA

They are the worst company to deal with. They collect money from you but don't pay back when you have problems. They lie and don't let you cancel account. They will send you to collection and claim that you never cancelled account.

4 years ago Edited September 14, 2021

Reply from American Home Shield

Goozoo,
My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Feb. 14th, 2020

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Cheri Vargas Ammon, ID

The company always assigns me a contractor immediately and my problem is taken care of in a timely manner.

4 years ago

Reply from American Home Shield

Cheri,
Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have a great day.

Feb. 14th, 2020

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Candice Austin, TX

Time consuming trying to get someone on the phone. Too many phone numbers and buttons to push in the automated system. I purchased the 3x3 plan and read all parts and components covered. All parts and components ARE NOT COVERED.

4 years ago

Reply from American Home Shield

Candice,
My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. I certainly apologize that you were not happy with the service received. Please provide your covered property address or contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Feb. 14th, 2020

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Christine Cornett Granite City, IL

So on day 8 no heat in February found out they have no intention of covering. I switched to this coverage from Choice Warranty to have professional tech on the job only to have the one who came to my house lie about my furnace and situation to get out of fixing it I guess

4 years ago

Reply from American Home Shield

Hi Christine,
I hate to hear about the delay in service that you have experienced to have the furnace repaired. I would be glad to speak with you and get the issues resolved.

Feb. 10th, 2020

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Michelle Swiderek DeKalb, IL

Aweful company. Have had bad experiences both with getting my ice maker and dishwasher fixed. Dishwasher took over 2 months to get fixed. Ice maker has been in the process of getting fixed since December 26. Contractors I have dealt with were extremely unprofessional. I would not reccomend this company.

4 years ago

Reply from American Home Shield

Hi Michelle,
Thank you providing American Home Shield with feedback about your most recent experiences to have repairs completed. I can understand your frustration with the delay and would be glad to speak with you and get the issues resolved.

Jan. 24th, 2020

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Ephantus G ,

Don't waste your money and time with this company. A lot of stipulations and they are always having a clause why a claim cannot be covered. The contractors they assign take days to come and and they are limited on what they can do.

4 years ago

Reply from American Home Shield

Hi Ephantus,
Your concerns regarding the warranty coverage are essential for AHS to use for improvement. I would be glad to speak with you and discuss the issues.

Jan. 20th, 2020

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Joy Banerjee Fremont, CA

Thanks BestCompany after I put bad review here ahs expedited it. It took long time to repair, but ahs did repair it finally! Thanks. Changing my start rating.

4 years ago

Reply from American Home Shield

Hi Joy,
I hate to hear about the unsatisfactory experience with AHS. I would be glad to speak with you and get the issue resolved.

Dec. 19th, 2019

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Kemi George Houston, TX

I have an upgraded plan and they do not want to cover my AC repair. Been a customer for over 6years. Very disappointed that they want me to pay an additional 700.00 to repair my AC unit. This is the 2nd time this has happened

4 years ago

Reply from American Home Shield

Hi Kemi,
Your concerns regarding your most recent service experience are understood. I would be glad to speak with you and get the issue resolved.

Jan. 2nd, 2020

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Virginia Beringer

I have had only good experiences with the vendors through AHS. I am glad I have maintained my home warranty.

4 years ago

Reply from American Home Shield

Hi Virginia,
I hope you continue to enjoy your AHS home warranty!

Dec. 30th, 2019

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Peggy Likua Mesquite, NV

Red Desert HVAC was the most knowledgable with our issue Please allow us to use them in the future!

4 years ago

Reply from American Home Shield

Hi Peggy,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience with Red Desert HVAC.

Dec. 30th, 2019

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Laurie M

Super helpful customer service. Replaced my washer after attempts to repair. Everyone helpful and professional.

4 years ago

Reply from American Home Shield

Good afternoon Laurie,
Your feedback is more than appreciated and I hope you continue to enjoy your AHS home warranty!

Dec. 20th, 2019

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Mac Hope Mills, NC

OUTSTANDING SERVICE. WILL NOT HESITATE TO USE AGAIN. WELL WORTH THE MONEY. IF YOU DON'T HAVE IT, GET IT.

4 years ago

Reply from American Home Shield

Hi Mac,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 17th, 2019

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Dena Davis Ontario, CA

AHS is an exceptional home warranty service that services all of your home needs. I recommend AHS to all home owners!

4 years ago

Reply from American Home Shield

Hi Dena,
I would like to thank you for providing feedback about your American Home Shield experience! I hope you continue to enjoy the customer service we provide!

Dec. 16th, 2019

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richard S kane Ponte Vedra, FL

The company selected was very professional and it was obvious they new what the problem was and the fix necessary.

4 years ago

Reply from American Home Shield

Hi Richard,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty!

Dec. 13th, 2019

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Ramin Irving, TX

This company sucks it’s all about denying denying denying your claim and charge it $125 service charge so they don’t come out of their pocket , finding codes that wouldn’t matter working very close with the contractor together try to get and investigate all kind of information to use it against you to deny your claim.

4 years ago

Reply from American Home Shield

Hi Ramin,
Your concerns about your most recent AHS experience are more than understood. I would be glad to speak with you and reach a resolution for the issues that have occurred.

Dec. 7th, 2019

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ALex Rockford, MI

Better go over their contract with a fine tooth comb. Have had AHS for 2 years, filed 3 claims in 2 years and ALWAYS had to pay out of pocket on top of their "service fee". The terms, conditions, and definitions of repair are very broad. They hide behind it.

4 years ago

Reply from American Home Shield

Hi Alex,
Your patronage for the last two years is more than appreciated. I would be glad to speak with you at your convenience.

Dec. 3rd, 2019

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Dustin Keller, TX

I paid extra for my septic system to be covered. A piece on my septic system broke. They sent three plumbers out. The 2nd two had never worked one septic system before. I still haven’t had anyone follow up with me about it. People at the call center. Don’t understand houses or repairs. They just read the notes. Very frustrating.

4 years ago

Reply from American Home Shield

Hi Dustin,
I hate to hear about your experience to have the septic system repaired. I would be glad to speak with you and get the issue resolved.

Nov. 29th, 2019

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Erica Ballenger Johns Island, SC

When you submit a request they state that everything is NOT repairable so they don't actually have to fix anything. Each time they pass you around department to department when you get answers and then finally say their systems are down and they will call back. It's a ping pong game of representatives and they don't want to do the work.

4 years ago

Reply from American Home Shield

Hi Eric,
Your concerns about AHS are more than understood. I would be glad to speak with you and reach a resolution for the issues.

Nov. 26th, 2019

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Curt North Las Vegas, NV

It was easy to get a hold of a Representative when i had my issue. They were friendly and very helpful.

4 years ago

Reply from American Home Shield

Hi Curt,
It is a pleasure to read your feedback about American Home Shield and the customer service that you have experienced. I hope you continue to enjoy!

Nov. 26th, 2019

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Jason A Altadena, CA

He was just so thorough and went above and beyond to make sure my issue was resolved. I am so very appreciative.

4 years ago

Reply from American Home Shield

Hi Jason,
I am glad to hear about your American Home Shield experience and the contractor that completed the repair!

Nov. 21st, 2019

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