American Home Shield: Read 34,336 User Reviews From Real Homeowners

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David Hopper Colorado Springs, CO

Vendor communication and reliability was rough on my first request. On the second, they rejected the claim without even coming out but still took my money. Decided I'll be better off saving the money I wasted with them on a repair fund, and I expect you will too.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 21st, 2023

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VICTORIA San Jose, CA

I am very happy with American Home Shield. I received immediate service and they are very professional.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 21st, 2023

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fan taz Marietta, GA

I really want to give them 0 STARS! They did not meet my expectations on the basics: communication, follow-up, getting my problem solved and sense of urgency. I'm a new home owner and WOULD NOT RECCOMEND THESE GUYS WITH YOUR BUSINESS! I'd rather pay a bit more money for a peace of mind.

1 year ago

Reply from American Home Shield

Hi Fan taz, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 17th, 2023

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CAROLINE Los Angeles, CA

I appreciate how easy it is to request service and I like the email and text updates that keep me informed.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2023

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SONJA Gainesville, FL

The repair company did a wonderful job assessing the problem and making sure that all issues are resolved.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2023

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ALLISON Cincinnati, OH

They paid to replace my water heater (ONLY). I had to pay the “uncovered “ costs of $865 to the plumber to bring the new one up to to “codes”! READ THE FINE PRINT PEOPLE!

1 year ago

Reply from American Home Shield

Allison, Thank you for letting us know about your concerns regarding your Water Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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SHERYL Honolulu, HI

Depending on the service you needed, AHS could be good or bad. In my experience, plumbing repair was excellent, kitchen appliance repair was good, air conditioning was bad.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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MORRIS Tucson, AZ

AHS has always been there when I had an issue. They were professional and they expertly completed the warranty actions.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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JULIE

It’s been two weeks and we are still without hot water. The contractor ordered the incorrect size and it was dented. We are still waiting for it to be installed.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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MEL Lansdale, PA

Customer service is average at best. Trouble at times understanding foreign workers. Not the best service companies you hire. To get payment for work your service companies couldn’t do is unacceptable.

1 year ago

Reply from American Home Shield

Hi Mel, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 13th, 2023

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Jenny Lincoln, AL

American Home Shield, has been excellent when I, telephone them regarding any appliances we have that has failed.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 14th, 2023

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DARREL Missouri City, TX

This company sucks! I have not had a working oven since Sept 2022 and have had so many service calls i have lost count. Now i have a new oven sitting in my dining room, no oven in my kitchen and have had no attempt to contact me to do what is necessary to install my new oven. Terrible customer service.

1 year ago

Reply from American Home Shield

Darrel, Thank you for letting us know about your concerns regarding your Oven request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 10th, 2023

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PAMELA Forney, TX

The initial person I talked to regarding needing service was very patient. I really appreciate that

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 8th, 2023

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CASEY

They picked up the portion of the work that was covered under our warranty and were transparent with what wasn't.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 8th, 2023

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MH Winona, MN

I purchased this warranty as a new homebuyer--they didn't mention that they won't cover my dishwasher because it's portable and not built it. The website mentions nothing of it either--BE SURE TO READ THE FINE PRINT.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 8th, 2023

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Adriane Harris Waldorf, MD

Quick response via phone. Need to improve the online format to allow for a Carrier hvac to be serviced.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2023

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Myrna Upland, CA

Very professional service. Timely response. The individual who prepared my washer was knowledgeable and professional.

1 year ago

Reply from American Home Shield

Hi Myrna, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2023

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ARTHUR Lancaster, OH

I like the ease of scheduling services as well as the friendly knowledgeable techs that take care of the issues

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 8th, 2023

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DANNY Santa Clara, CA

Ali was professional, knowledgeable, friendly and fast. He had my garage door working right in no time!

1 year ago

Reply from American Home Shield

Hi Danny, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2023

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EUGENE Corona, CA

It seems they find any way to not repair the problem. They would not fix a leaky bathroom faucet that was 17 years old and told me that my water pressure was 95 psi and it should’ve been 55 they adjusted the pressure down to 55, and said they would not fix it.

1 year ago

Reply from American Home Shield

Hi Eugene, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Feb. 9th, 2023

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RETA Sierra Vista, AZ

Great customer service. Always made sure that I understood what would be covered in service that would be done.

1 year ago

Reply from American Home Shield

Hi Reta, We appreciate your feedback and hope you continue to enjoy AHS!

Feb. 8th, 2023

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TIA IA

They got me assigned to a great company who got to my house within a couple of hours when I was without heat.

1 year ago

Reply from American Home Shield

Hi Tia, We appreciate your feedback and hope you continue to enjoy AHS!

Feb. 8th, 2023

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Angel Osteen Beverly Hills, FL

Everytime I call no one knows anything. Managers say they will call you back in a hour or 2 and never respond. I needed a new appliance and was put off for weeks. I have spent over $2,000 on new appliances because they can't get there stuff together. I never seem to have a good experience with them.

1 year ago

Reply from American Home Shield

Hi Angel, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 8th, 2023

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Оля Давыдова Round Rock, TX

It took more than 3 weeks to get someone to fix my dishwasher, while I was telling repeatedly that the floor in the bathroom is all in water. So the floor ended up messed up and ahs did nothing to help me fix it. I’m done with this company.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number.

Feb. 3rd, 2023

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Victor Robinson Escondido, CA

Normally AHS is great is quick and dispatches repair companies immediately. My last encounter did not go well I'v been waiting almost two months to get my washer fixed.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 3rd, 2023

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JERRY San Antonio, TX

They have been very responsive to everyone of my service requests. They responded very quickly each time.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 2nd, 2023

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mukhtar mohamed Saint Paul, MN

Absolutely!!! satisfied with AHS services. they really delivery their services exactly as they advertised.

1 year ago

Reply from American Home Shield

Hi Mukhtar, We appreciate your feedback and hope you continue to enjoy AHS!

Feb. 2nd, 2023

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Art Dietrich Ash, NC

Used twice since enrolled. Both times problems solved next working day.. Glad I have this service. Peace of mind.

1 year ago

Reply from American Home Shield

Hi Art, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2023

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ORLAND Fremont, CA

AHS had been very responsive yo our needs. Every service call we have had thus far was promptly resolved.

1 year ago

Reply from American Home Shield

Hi Orland, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2023

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MARIA Phoenix, AZ

I have no issue. Response immediately to solve the problem. Very professional and worth have this service.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 1st, 2023

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Max Evans Cathedral City, CA

Prompt response from the repairman and very satisfied with the the repair. We now have a working ice maker.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 1st, 2023

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Sandra Wallace LA

I was double charged the service fee We have had a tech at our home 4 times over a year and a half before they finally decided to replace the fridge.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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ELAINE cat ulver Danville, VA

The service was efficient professional and great even though it might have taken a while I'm satisfied completely

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 27th, 2023

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ROBERT San Antonio, TX

I have been without a refrigerator since November! Your repairman has been out 3 times and I am still waiting on parts as of today, January 26!! It is difficult to function without a refrigerator this long. I am very dissatisfied!

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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JEFFREY Winter Haven, FL

The service technicians employed by AHS were all superb in recognizing the problem and correcting it.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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Debi Panorama City, CA

Impressed with the quick turnaround of having my request acknowledged and getting an appointment setup so quickly

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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RICHARD Gretna, NE

Very fast service. The service employee that came was great, knew was wrong and got it fixed very fast. Great employee.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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CINDY Nashville, TN

Even with the covered Pandemic American home shield was able to come through on my refrigerator replacement

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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Endricka Vinson Lithonia, GA

homeshield has been an amazing asset to my home and I would highly reccommend everyone to have this service.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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ANNETTE Purcellville, VA

American Home Shield has been very helpful. They have sent qualified service people and feel good about their service.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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MONICA Bettendorf, IA

I like that they showed up in the time they quoted, the worker was professional and the service was great. Thanks

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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LAUREN Dallas, TX

I like the idea of having home owners insurance. Your company came highly recommended by workers. Even though we were with a different company. My only complaint is the washing machine drum.

1 year ago

Reply from American Home Shield

Mariah D 4 minutes ago

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Hi Lauren, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your contract number.

Jan. 27th, 2023

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Kenneth Page Phoenix, AZ

Because my water heater (which you installed three years ago) was covered under the manufacturer's warranty, I was required to drive 45 minutes each way to pick up the new water heater. Then I was required to pay the plumber to install it. Just take care of your customers, please!

1 year ago

Reply from American Home Shield

Kenneth, Thank you for letting us know about your concerns regarding your Water Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

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SHERRI Corpus Christi, TX

It was so easy to schedule our repair. The technician was super, and took care of the disposal in no time.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 25th, 2023

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THOMAS Ocala, FL

AMS is the Best! Never a delay or issue with service. I highly recommend AMS to anyone that owns a home.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 25th, 2023

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Naveen R Lewisville, TX

AHS is good, but the service we are getting from AC Wizard is not upto satisfactory. They have made multiple visits to home from a month but issue is not completely resolved

1 year ago Edited January 26, 2023

Reply from American Home Shield

Naveen, Thank you for letting us know about your concerns regarding your HVAC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

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CHAD Richardson, TX

American Homeshied has raised prices over the years, yet service can still not be done without waiting 3 days!!! They need to work on this! Otherwise we will be cancelling.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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Michele Ballour Columbus, OH

AHS has helped me each time I had a hproblem on my home with my sinks and my oven. Service was quick and professional

1 year ago

Reply from American Home Shield

Hi Michele, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 25th, 2023

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Jorge Sanchez Lubbock, TX

Overall a good experience. Only concern is that it took 3 weeks from out initial call to the final repair visit.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2023

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Nikki Lewis Los Angeles, CA

AHS provides prompt service. They make sure that the customer is happy with the service provided by the technicians.

1 year ago

Reply from American Home Shield

Hi Nikki, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2023

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