American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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Linda LaPaz Valrico, FL

Services were performed satisfactorily. Unfortunately my issues always seem to happen on weekends, and service isn't always available.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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Denise Gangraw Melbourne, FL

Very easy to request service! Professional service too! Contractors are professional and get the job done correctly.

1 year ago

Reply from American Home Shield

Hi Denise, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 11th, 2023

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Verified Customer

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RICHARD Wayne, NJ

Customer service is terrible. The company makes it virtually impossible to speak to a live person. Also, they promise $25 for a referral and then do not send it.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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CHRISTOPHER Greenville, NC

Great service! Need something worked on pay a fee and no matter what the problem you pay just the fee.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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Sharon Klyn Hauppauge, NY

The worse company ever. Sending in people that didn't know how to do their job and didn't understand English. They couldn't or didn't care to install a dishwasher correctly. Until I went to a better and more reliable company did the dishwasher get installed correctly.

1 year ago

Reply from American Home Shield

Hi Sharon,Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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Verified Customer

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JUAN R. GB Bakersfield, CA

I like that you just need to call them when you need a repair, and they contact the right service provider for you

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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Rodrigo Villablanca Woodbridge, VA

Scheduling is fast and easy. The work was completed in a reasonable timeframe and to my entire satisfaction.

1 year ago

Reply from American Home Shield

Hi Rodrigo, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 10th, 2023

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Verified Customer

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Lilia Cortez Las Vegas, NV

AHS is replacing my washer and it's a great weight of my shoulder to know I don't have to pay full price for a new appliance. Just my deductible.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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ITSUKI

The specialist you sent was knowledgeable, efficient, polite - professional all around. Very satisfied.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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JONATHAN Greenville, MI

1 year ago

Reply from American Home Shield

Hi Jonathan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Verified Customer

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JANET Greenville, SC

Not all vendors used by AHS are of good quality. Also some repairs take a long time when communication and approval is involved back and forth between the vendor and AHS.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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John Doe Las Vegas, NV

Repairs arranged and completed within a day of contacting American home shield. Extremely fast response and service.

1 year ago

Reply from American Home Shield

Hi John, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 6th, 2023

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Verified Customer

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Christopher Schiemer Mooresville, NC

Individual was on time and completed the job. He did what he said he would do. Wonderful young man. Knew the business.

1 year ago

Reply from American Home Shield

Hi Christopher,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 6th, 2023

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Verified Customer

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Charles McCleanon Evanston, IL

The contractor quickly diagnosed the problem and had it fixed after an update from the furnace manufacturer.

1 year ago

Reply from American Home Shield

Hi Charles, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 6th, 2023

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Verified Customer

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RAYMOND San Diego, CA

Timely response to call. Sent the right service contractor the job. The service person did a nice job.

1 year ago

Reply from American Home Shield

Hi Raymond, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 5th, 2023

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Verified Customer

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Steve Stephens Savannah, GA

Over 2 months, our air conditioning was repaired, one part and then another. Now we’ve been waiting the latest failure to be fixed. We still don’t know when that will happen. After several weeks, we are still waiting for parts to repair our microwave. After more than 3 weeks, we finally had our dishwasher repaired.

1 year ago

Reply from American Home Shield

Hi Steve, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 5th, 2023

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Verified Customer

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Michael Allen Spring Valley, CA

Some service requests are handled better than others. The companies used by AHS are shady companies with poor communication skills and very limited appointment windows.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2023

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Verified Customer

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Alicia Edwards Austin, TX

When we had a claim to file, the process was easy and everything was handled very quickly and professionally.

1 year ago

Reply from American Home Shield

Hi Alicia,
Your feedback to American Home Shield is more than appreciated! We strive to make every experience exceptional, and hope you continue to enjoy the coverage we provide!

Mar. 29th, 2023

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Verified Customer

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Sams Paper Squirrel Lake Havasu City, AZ

The guys who came out were great, One of them had been here before, and is very professional and helpful

1 year ago

Reply from American Home Shield

Hi Sams,
Your feedback to American Home Shield is more than appreciated! We strive to make every experience exceptional, and hope you continue to enjoy the coverage we provide!

Mar. 29th, 2023

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Verified Customer

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BRENDA ELLIS O'Fallon, IL

Customer Service is not responsive to questions. Requests for supervisor assistance takes too long to rectify problems which multiply without being quickly addressed.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2023

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Verified Customer

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CHARLES Bessemer, AL

I have been pleased with AHS. They are on point and puts the service person directly in touch with me,.

1 year ago

Reply from American Home Shield

Hi Charles, We appreciate your feedback and hope you continue to enjoy American Home Shield.

Mar. 30th, 2023

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Verified Customer

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San Austin, TX

Great customer service, good web app to schedule appointments, and a system to track service appointments

1 year ago

Reply from American Home Shield

Hi San, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 30th, 2023

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Verified Customer

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Nolan Wohl Leesburg, VA

It takes American Home Shield too long to do repairs especially HVACs in Huntsville, AL! AHS does not vet vendors, I told them that Best Air is horrible, yet there still a vendor with AHS. It took months to repair an air conditioner last summer. An AHS VP in Northern AL promised a credit but I never got it.

1 year ago

Reply from American Home Shield

Hi Nolan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 27th, 2023

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Verified Customer

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Laurie Himebaugh Charles Town, WV

I appreciate how much American Home Shield covers in my home and their responsiveness is exceptional.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2023

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Verified Customer

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RHONA NV

It couldn’t be easier and super fast professional people sent to your home, Loved the professionals they sent!

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 23rd, 2023

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Verified Customer

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Morgan Willis Dora, AL

Good coverage for an affordable price. We have made 4 claims so far and all were approved and issues resolved.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 23rd, 2023

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Verified Customer

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Eric & Diana Ortiz Houston, TX

Accused me of calling on day of contract starting to use my warranty for AC not happy with the accusation and not at all happy with the denial of service on my home. I understand pre existing but with an AC a repair can happen at anytime.

1 year ago

Reply from American Home Shield

Eric & Diana, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 22nd, 2023

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Verified Customer

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Samber Johnson

Easy to request service and when the problem was not fixable they replaced my appliance with no questions and no issues

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2023

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Verified Customer

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Tracy Kindle Ft. Washington, MD

AHS did an outstanding job fix my microwave and get me a new washer. It is worth the monthly cost to be a member.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 22nd, 2023

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Verified Customer

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SHAKTI Petaluma, CA

We had trouble with our water heater. Their service was prompt and we had the issue resolved in a week

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 22nd, 2023

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Verified Customer

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Paul Kostura Phoenix, AZ

No issues so far, only used service once but it was easy, fast, and the repair completed in a timely manner.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2023

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Verified Customer

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DAVID Summerville, SC

I’ve had AHS for over 13 years, within the last two or 3 years they must have out sourced their call center to India and you cannot be transferred to a supervisor. Please move the call center back to the USA. And please allow us to be transferred to a supervisor that has English as their first language.

1 year ago

Reply from American Home Shield

David, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 22nd, 2023

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Verified Customer

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Sarah Garza Mission, TX

American home shield is amazing. Some of the companies hired are not so good. Just need to let them know

1 year ago

Reply from American Home Shield

Hi Sarah, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 22nd, 2023

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Verified Customer

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CHRISTOPHER R GREER Spokane, WA

They were prompt and on time in setting up service . And they realized that I needed additional help.

1 year ago

Reply from American Home Shield

Hi Christopher, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2023

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Verified Customer

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NANCY Conway, SC

Although they are very helpful, patient and knowledgeable, it is often very difficult to understand the representatives.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 21st, 2023

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Verified Customer

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Timothy King Glendora, CA

Quick and competent support. I appreciate the work provided as well as the ease of scheduling. Thank you.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 21st, 2023

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Verified Customer

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page p Fort Worth, TX

The seller, purchased the home warranty. It has been a godsend. It has save me a tremendous amount of money.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 16th, 2023

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Verified Customer

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Charlotte Cook Bessemer, AL

They took care of my heating problem in a very timely manner sending someone to diagnose it and repair it the next day.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 16th, 2023

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Verified Customer

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Purvi Chokshi Rehoboth, MA

It takes several days to weeks for a service call to actually happen and recall service takes even longer leaving a customer really stranded when it’s a major appliance that you rely on for your day to day living.

1 year ago

Reply from American Home Shield

Hi Purvi, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 16th, 2023

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Verified Customer

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erinn heatherman Pompano Beach, FL

You still have not contacted us. It’s been 90 days with no hot water heater that you were suppose to replace. It the plumber you supplied dies not speak English and can not communicate with us. They are refusing to do the work. Do not use this company. You will be screwed

1 year ago

Reply from American Home Shield

Erinn, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 15th, 2023

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Verified Customer

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nana s Santiago, RM

Liked - fast response and courteous representatives. Disliked - fees charged by both AHS and the assigned service provider.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 15th, 2023

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Glenn Jolly Gilbert, AZ

Speedy service with reasonable rates. Contractors used thus far have been knowledgeable and professional.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 15th, 2023

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MICHAEL

Offers great customer satisfaction. They will replace the appliance if it can not be repaired. No hassles or confusion. Great services!

1 year ago

Reply from American Home Shield

Hi Michael, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 10th, 2023

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WILLIAM

They wrongfully denied my claim. They initially repaired my water heater. When the repair didn't work and they determined it had to be replaced they denied it saying there was pre-existing damage. They only decided to deny it once the more expensive claim was filed. Seems exceptionally dishonest. I would not recommend them to anybody.

1 year ago

Reply from American Home Shield

Hi William, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 9th, 2023

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RONALD Indianapolis, IN

I filed a claim for a leaking water heater. A man was sent to check it out. I received a call from AHS but could not understand what he was saying. In the meantime I have replaced the water heater including installation at my expense. Please tell me what is going on? Thank you.

1 year ago

Reply from American Home Shield

Hi Ronald, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 9th, 2023

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SHEILA St Louis, MO

Plumbing was excellent they fixed the problem. Still waiting for my Cooker to be fixed, the parts are waiting for the appliance guys to complete the job.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 13th, 2023

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ALBERTO Esperanza, CMX

The service was good and the time or respond was in satisfactory time the company they sen us was profeciona and nice

1 year ago

Reply from American Home Shield

Hi Alberto, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 10th, 2023

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RICHARD Ashburn, VA

The website sucks and response is too slow! I must make multiple attempts on different days to request service. Contract numbers fail to be found in the phone validation system. Service request cancellations and refunds unreliable. And you have the gaul to raise your fees $300 in a single year.

1 year ago

Reply from American Home Shield

Richard, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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Hahn Quan Irvine, CA

AHS responses fast and good inform the client step by step. The technician had good skill to identify the problem.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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Michael Smith Lee's Summit, MO

AHS was contacted, and was quickly given a company that followed up and completed the service the same day.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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