American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Verified Customer

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Paul Kostura Phoenix, AZ

No issues so far, only used service once but it was easy, fast, and the repair completed in a timely manner.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2023

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Verified Customer

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DAVID Summerville, SC

I’ve had AHS for over 13 years, within the last two or 3 years they must have out sourced their call center to India and you cannot be transferred to a supervisor. Please move the call center back to the USA. And please allow us to be transferred to a supervisor that has English as their first language.

1 year ago

Reply from American Home Shield

David, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 22nd, 2023

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Verified Customer

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Sarah Garza Mission, TX

American home shield is amazing. Some of the companies hired are not so good. Just need to let them know

1 year ago

Reply from American Home Shield

Hi Sarah, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 22nd, 2023

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Verified Customer

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CHRISTOPHER R GREER Spokane, WA

They were prompt and on time in setting up service . And they realized that I needed additional help.

1 year ago

Reply from American Home Shield

Hi Christopher, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2023

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Verified Customer

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NANCY Conway, SC

Although they are very helpful, patient and knowledgeable, it is often very difficult to understand the representatives.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 21st, 2023

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Verified Customer

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Timothy King Glendora, CA

Quick and competent support. I appreciate the work provided as well as the ease of scheduling. Thank you.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 21st, 2023

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Verified Customer

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page p Fort Worth, TX

The seller, purchased the home warranty. It has been a godsend. It has save me a tremendous amount of money.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 16th, 2023

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Verified Customer

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Charlotte Cook Bessemer, AL

They took care of my heating problem in a very timely manner sending someone to diagnose it and repair it the next day.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 16th, 2023

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Verified Customer

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Purvi Chokshi Rehoboth, MA

It takes several days to weeks for a service call to actually happen and recall service takes even longer leaving a customer really stranded when it’s a major appliance that you rely on for your day to day living.

1 year ago

Reply from American Home Shield

Hi Purvi, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 16th, 2023

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Verified Customer

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erinn heatherman Pompano Beach, FL

You still have not contacted us. It’s been 90 days with no hot water heater that you were suppose to replace. It the plumber you supplied dies not speak English and can not communicate with us. They are refusing to do the work. Do not use this company. You will be screwed

1 year ago

Reply from American Home Shield

Erinn, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 15th, 2023

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Verified Customer

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nana s Santiago, RM

Liked - fast response and courteous representatives. Disliked - fees charged by both AHS and the assigned service provider.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 15th, 2023

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Glenn Jolly Gilbert, AZ

Speedy service with reasonable rates. Contractors used thus far have been knowledgeable and professional.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 15th, 2023

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MICHAEL

Offers great customer satisfaction. They will replace the appliance if it can not be repaired. No hassles or confusion. Great services!

1 year ago

Reply from American Home Shield

Hi Michael, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 10th, 2023

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WILLIAM

They wrongfully denied my claim. They initially repaired my water heater. When the repair didn't work and they determined it had to be replaced they denied it saying there was pre-existing damage. They only decided to deny it once the more expensive claim was filed. Seems exceptionally dishonest. I would not recommend them to anybody.

1 year ago

Reply from American Home Shield

Hi William, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 9th, 2023

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RONALD Indianapolis, IN

I filed a claim for a leaking water heater. A man was sent to check it out. I received a call from AHS but could not understand what he was saying. In the meantime I have replaced the water heater including installation at my expense. Please tell me what is going on? Thank you.

1 year ago

Reply from American Home Shield

Hi Ronald, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 9th, 2023

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SHEILA St Louis, MO

Plumbing was excellent they fixed the problem. Still waiting for my Cooker to be fixed, the parts are waiting for the appliance guys to complete the job.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 13th, 2023

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ALBERTO Esperanza, CMX

The service was good and the time or respond was in satisfactory time the company they sen us was profeciona and nice

1 year ago

Reply from American Home Shield

Hi Alberto, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 10th, 2023

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RICHARD Ashburn, VA

The website sucks and response is too slow! I must make multiple attempts on different days to request service. Contract numbers fail to be found in the phone validation system. Service request cancellations and refunds unreliable. And you have the gaul to raise your fees $300 in a single year.

1 year ago

Reply from American Home Shield

Richard, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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Hahn Quan Irvine, CA

AHS responses fast and good inform the client step by step. The technician had good skill to identify the problem.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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Michael Smith Lee's Summit, MO

AHS was contacted, and was quickly given a company that followed up and completed the service the same day.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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Ivan Vasquez Oakland, CA

It's the worst, they hire companies that deceive people. I've been claiming and trying to cancel my membership for the past year and they don't cancel my calls are disconnected I want mw to return all my money and fix my door that they damaged

1 year ago

Reply from American Home Shield

Ivan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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ROBERT Carson City, NV

Great Company. Fast response time and excellent coverage, minimal out of pocket expense. Would recommend 100%

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Malcolm Andrews

They were really professional answered all my questions and Got me the right people to fix my problem.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Jessica Williamson Tulsa, OK

Quick turn around on service. Submitted an issue and had a response and service order within 24 hours.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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JAMES Sunbury, OH

The use a plumbing company that tried to rip me off. I had to get a second opinion to get professional service. I complained to AHS and their rep didn't care about my issue.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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ANDREW Chandler, AZ

I filed one claim for a pool limb that failed. They sent out a shyster pool company that installed an old pump that was making grinding noises. I complained and had no resolution. I bought a new pump but am still holding on to the junk pump in case anyone cares.

1 year ago

Reply from American Home Shield

H iAndrew, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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BONNIE Costa Mesa, CA

I don't like the off-shore customer service and it seems like I have to fight for every little thing or threaten when I make a claim which isn't that often.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Randy Nance Dallas, TX

Good coverage at least for us. Never had a problem with AHS, just some of the contractors. Otherwise it would be 5 stars.

1 year ago

Reply from American Home Shield

Hi Randy,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 8th, 2023

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JOHN San Jose, CA

We love the fast response that we get. Sometimes we had to wait for parts but that’s just the way it goes.

1 year ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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R Atlanta, GA

Everything is made user friendly and they have made it easy to file issues and fix the problems in a timely manner

1 year ago

Reply from American Home Shield

Hi R, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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Guy Madison Oklahoma City, OK

We love using American Home Shield as they find the contractor that's perfect for our problem and get them right out!

1 year ago

Reply from American Home Shield

Hi Guy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 3rd, 2023

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OK SUN

American Home Shield need to improve on giving details on what is covered and not covered. Pro-Tech charged 100.00 just to clean our dryer. They was late and I had to call them.

1 year ago

Reply from American Home Shield

Hi OK SUN, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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MARK Kansas City, KS

I have had AHS for 22 years, completely satisfied. Most affordable and sensible choice to make, don't wait to join

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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Naasira Canoga Park, CA

If it wasn't paid upfront by another person I would cancel. They never get back to me after multiple calls for the same issues, only promises that someone will get back to me. They send service persons that are extremely rushed and don't complete the jobs. The "technician needs to speak to AHS and will get back to you" but they never do.

1 year ago

Reply from American Home Shield

Naasira, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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William Quezada Omaha, NE

They were very helpful and fast fixing my furnace that would not turn on. Great work and customer service!!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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Alicia Prickett Oshkosh, WI

Electrician and appliance, repair technicians difficult to schedule for company. They request homeowner find technicians and then request technicians to call ahs with diagnosis before repair.

1 year ago

Reply from American Home Shield

Hi Alicia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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Jose Miranda San Diego, CA

My issue hasn’t been resolved and being asked to pay for another service call is wrong if the issue has not been resolved. I don’t feel I’m getting the service that I am paying for.

1 year ago

Reply from American Home Shield

Hi Jose, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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ALBERTA Weslaco, TX

American Home Shield did a great job in looking up other appliance company that could repair my home appliances.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 27th, 2023

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MARY La Grange, TX

I like the courtesy, promptness and the way I know just what and who to expect throughout the process.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 27th, 2023

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Amber Neville Simon Beaumont, TX

I do not like this company. It has been 10 years of run arounds and I'm tired of wasting my money. The reps lie, the contractors lie, it's always "that's not covered, it will be an extra $..." Most of the time I have to tell the contractors what to do because they act like they don't know how to do their job. Ridiculous!!!

1 year ago

Reply from American Home Shield

Amber, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 27th, 2023

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SHEILA Port Charlotte, FL

Recently had trouble with my refrigerator and AHS had a professional come and repair without hassel..

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 27th, 2023

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V Pando Alexandria, VA

Worthless ! Waited four days for first appointment. At about 5:30 the repair person called and said job was too big, he would have AHS send someone else. It’s been a week now and nothing has happened. No one from AHShws called.

1 year ago

Reply from American Home Shield

V, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 27th, 2023

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Mark McCollum VA

Overall service has been great. However, my monthly rate was just increased $15 with no notice. your competitors are offering very similar services for less monthly rates.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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Rod Ballard Columbus, OH

Price increase of over $239 annually in a single year Lack of availability choices for service providers Inconsistencies in website performance and abilities. Sometimes one can cancel a request online. Most times on cannot do so.

1 year ago

Reply from American Home Shield

Rod, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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ALAIN Phoenix, AZ

American home shield was there when I needed it and provided me with a reliable technician. You can trust their service

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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Carol Popp Bethel Park, PA

Bast Heating and cooling arrived when expected and quickly resolved the problem we were having with our furnace.

1 year ago

Reply from American Home Shield

Hi Carol, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 24th, 2023

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Adonna Takes Minneapolis, MN

I really like the timely manner of which a techician makes it to my house from the time that i call to report a claim.

1 year ago

Reply from American Home Shield

Hi Adonna, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

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DUDLEY Worcester, MA

They will do ABSOLUTELY EVERYTHING to avoid their contractual obligations in the event that you should - heaven forbid! - actually submit a CLAIM! They have also started loading claims with new "extras" that previously were covered, as they should have been all along! A disgusting Company to try to deal with..

1 year ago

Reply from American Home Shield

Hi Dudley, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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Phyllis Kent Glendale, AZ

Extremely poor customer service. They sent someone out to replace my faucet but after taking it apart, they said they couldn't fix it and just the job unfinished. When I became upset and said I would sue them if they didn't finish the job she said "we have a lot of lawyers to prevent that from happening.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Phyllis, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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larry mcGaugh Los Angeles, CA

I first Tech you sent would not work on it because it didn't't have a factory serial # on. The second you find in in 15 minutes.

1 year ago

Reply from American Home Shield

Hi Larry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

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