American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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kim Cincinnati, OH

customer service and responsiveness are their weakest attributes

5 years ago

Reply from American Home Shield

Hi Kim,
Thank you for your feedback!

Jun. 7th, 2020

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Verified Customer

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Chyna Taylor Indianapolis, IN

Other than recent hold times, I'm satisfied with the service I've received

5 years ago

Reply from American Home Shield

Hi Chyna, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 4th, 2020

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Verified Customer

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Robbin Veitengruber Bloomington, IL

They were very quick and efficient in resolving my issue.

5 years ago

Reply from American Home Shield

Good morning Robbin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2020

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Verified Customer

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Lavelle Thomas Belleville, IL

Great to have this home warranty. Better than most.

5 years ago

Reply from American Home Shield

Hi Lavelle,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 4th, 2020

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Verified Customer

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Jack Rockaway Beach, MO

they cme thru and my plumbing problems were fixed

5 years ago

Reply from American Home Shield

Hi Jack,
Thank you so much for taking the time to leave us this amazing review.

Jun. 4th, 2020

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Verified Customer

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William Ralph Frisco, TX

Quick to resolve issue and lets you select a provider.

5 years ago

Reply from American Home Shield

Hi William,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2020

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Verified Customer

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Sammarratina Reece Red Oak, TX

Service is always great and for the most part affordable!

5 years ago

Reply from American Home Shield

Hi Sammarratina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 5th, 2020

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Verified Customer

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Kelly Houston, TX

American Home Shield offers a different options to fit your budget.

5 years ago

Reply from American Home Shield

Hi Kelly, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 4th, 2020

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Verified Customer

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Candy Willis Richmond, TX

Great customer service was neyonf exceptional

5 years ago

Reply from American Home Shield

Hi Candy,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 4th, 2020

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Verified Customer

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michael tanner Cypress, TX

Great service and timely service from the technician and company

5 years ago

Reply from American Home Shield

Good afternoon Michael,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 6th, 2020

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Verified Customer

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Kimberly Weiser Bryan, TX

When calling in they get things started quickly. Customer service is very nice

5 years ago

Reply from American Home Shield

Hi Kimberly,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 6th, 2020

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Verified Customer

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Julie Reedy Mission, TX

Professional timely response very thorough keeps us updated

5 years ago

Reply from American Home Shield

Hi Julie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2020

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Verified Customer

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Andrew Scott Austin, TX

Getting a response from them is nearly impossible. If you call customer service, be prepared for at least a 30-45 minute wait (if they even answer).

5 years ago

Reply from American Home Shield

Hi Andrew,
I hate to hear about the delay in service you have experienced and would be glad to speak with you to get the refrigerator repaired.

Jun. 6th, 2020

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Verified Customer

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Tom O’Donnell Tempe, AZ

Your technician was on time and professional.

5 years ago

Reply from American Home Shield

Hi Tom,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 5th, 2020

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Verified Customer

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Sam Visconti Oro Valley, AZ

a lot of confusion as to what you cover and amount i pay. expensivew in some cases

5 years ago

Reply from American Home Shield

Hi Sam,
Your feedback is more than appreciated and I hope we can improve!

Jun. 7th, 2020

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Verified Customer

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Gary parsons Henderson, NV

Prompt service especially when you use the website

5 years ago

Reply from American Home Shield

Hi Gary,
Thank you so much for taking the time to leave us this amazing review.

Jun. 4th, 2020

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Verified Customer

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Mary Jane Villicano Las Vegas, NV

work was done on time and complete employee did a professional job

5 years ago

Reply from American Home Shield

Hi Mary Jane,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 6th, 2020

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Verified Customer

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Simpson Pittsburgh, PA

They responded immediately and set up a service appointment.

5 years ago

Reply from American Home Shield

Hi Simpson,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2020

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Verified Customer

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Gordon Robinson Chambersburg, PA

Always great service, value for the money

5 years ago

Reply from American Home Shield

Hi Gordon,
Thank you so much for taking the time to leave us this amazing review.

Jun. 4th, 2020

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Verified Customer

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Ebony Young Laurel, MD

Ease of using online site to request work and report issues in the house

5 years ago

Reply from American Home Shield

Hi Ebony,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 7th, 2020

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Verified Customer

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Diane Burke, VA

Excellent company, outstanding customer service

5 years ago

Reply from American Home Shield

Hi Diane,
We hope you continue to enjoy the prompt and professional service that American Home SHield provides!

Jun. 5th, 2020

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Verified Customer

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DP

Policy is clearly written and they have honored it.

5 years ago

Reply from American Home Shield

Hi DP,
We are pleased to hear that you have enjoyed AHS and the coverage we provide!

May. 25th, 2020

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Verified Customer

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Cathy Vano

Always quick with quality repair services

5 years ago

Reply from American Home Shield

Hi Cathy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Verified Customer

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J. Wenger

Found a repair technician quickly and resolved the issue

5 years ago

Reply from American Home Shield

HI J. Wegner,
Thank you so much for taking the time to leave us this amazing review.

May. 25th, 2020

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Verified Customer

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Lavonia Walker

Quick in home repair service. Technician always professional and friendly.

5 years ago

Reply from American Home Shield

Hi Lavonia,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2020

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Verified Customer

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Jearlene Wilson

Everything thing that went out it was repair or replace

5 years ago

Reply from American Home Shield

Hi Jearlene,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 23rd, 2020

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Verified Customer

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Kevin Richards

They have always been reliable and pleasant to deal with

5 years ago

Reply from American Home Shield

Hi Kevin,
We hope you continue to enjoy American Home Shield!

May. 23rd, 2020

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Verified Customer

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John T

They lived up to their contract--fixed my air con

5 years ago

Reply from American Home Shield

Hi John,
It is a pleasure to read our feedback about your AHS experience and the AC repairs! We hope you continue to enjoy the customer service and contractors that have serviced your home repairs!

May. 25th, 2020

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Verified Customer

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Anita

Cost and timeliness .A great value for the cost.

5 years ago

Reply from American Home Shield

Hi Anita,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

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Verified Customer

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Doan

On time as promised, good customer service, Good work

5 years ago

Reply from American Home Shield

Hi Doan,
Thank you so much for taking the time to leave us this amazing review.

May. 25th, 2020

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Verified Customer

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Todd Schmidt

Fast turnaround. Polite team. Great value for services.

5 years ago

Reply from American Home Shield

Hi Todd,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

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Verified Customer

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Donna

There is no hassle and easy to set up service if needed.

5 years ago

Reply from American Home Shield

Hi Donna,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

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Verified Customer

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Maria Salas

Excellent costumer service and quick response, thank you!

5 years ago

Reply from American Home Shield

Your feedback is more than appreciated!

May. 22nd, 2020

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Verified Customer

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Timothy Wex

have been responsive for re-keyingservice

5 years ago

Reply from American Home Shield

Hi Timothy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

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Verified Customer

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A. H. Westfield

Excellent service to resolve your issues

5 years ago

Reply from American Home Shield

Hi A.H.,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 22nd, 2020

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Verified Customer

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John Taylor

On time and gets the job done right the first time!

5 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2020

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Verified Customer

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Dixie

on time, very clean technician, polite and excellent work

5 years ago

Reply from American Home Shield

Hi Dixie,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 23rd, 2020

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Verified Customer

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LINDA POWERS

QUICK RESPONSE TO OUR DISHWASHER FAILURE.

5 years ago

Reply from American Home Shield

Hi Linda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 23rd, 2020

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Verified Customer

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Clare

They have easy and helpful customer service

5 years ago

Reply from American Home Shield

Hi Clare,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 23rd, 2020

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Verified Customer

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Diane Parkinson

Always have gotten rapid repair/replacement

5 years ago

Reply from American Home Shield

Hi Diane,
Thank you for the great feedback about your American Home Shield experience!

May. 23rd, 2020

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Verified Customer

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Hector Robles

fast response time no matter if call by phone or via online

5 years ago

Reply from American Home Shield

Hi Hector,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 23rd, 2020

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Verified Customer

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Judy Wilkinson

problem was solved and quickly taken care of

5 years ago

Reply from American Home Shield

Hi Judy,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

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Verified Customer

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Mike Smith

Easy to schedule. Good techs. job gets done.

5 years ago

Reply from American Home Shield

HiMike,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

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Verified Customer

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Thomas

I call, you send a tech and repair what's not working.

5 years ago

Reply from American Home Shield

Hi Thomas,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 22nd, 2020

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Verified Customer

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David Quinn

No hassle response to all my trouble calls.

5 years ago

Reply from American Home Shield

HI David,
We are pleased that you have enjoyed your AHS contract and the coverage we provide!

May. 22nd, 2020

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Verified Customer

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Jean-Paul Tousignant

Quick resolution and simple fix helped out greatly

5 years ago

Reply from American Home Shield

HIJean,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 22nd, 2020

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Verified Customer

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Marcia

Never had any claims denied, along with timely service and tradesmen

5 years ago

Reply from American Home Shield

Good morning Marcia,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 26th, 2020

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Verified Customer

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Stephen Palumbo

One of the best A/C companies you have ever sent over

5 years ago

Reply from American Home Shield

Hi Stephen,
We are glad to hear about your great experience with the AC company!

May. 23rd, 2020

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Verified Customer

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sam

the cost over all (price of service for one year + service fees) vs. maximum benefit of the use (we needed them a lot).

5 years ago

Reply from American Home Shield

Hi Sam,
I would be glad to speak with you about the cost and get the issues resolved.

May. 26th, 2020

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Verified Customer

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Kevin Taylor

Generally always prompt with their resolution protocols

5 years ago

Reply from American Home Shield

Hi Kevin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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