American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Verified Customer

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Samuel baker Miami, FL

When I called for repairs, AHS was quick to assign my repairs to a local electrician. The issues were fixed.

1 year ago

Reply from American Home Shield

Hi Samuel,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 26th, 2023

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Verified Customer

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JODY Youngstown, OH

Service is prompt, very professional and courteous. They took the stress out of replacing the product on my own.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2023

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Verified Customer

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WILLIAM Spring Hill, TN

Icemaker repairman would not take old door off property. AHS assured me it was not their responsibility and connected me with repair company which I have contacted twice with no call back to resolve so I paid $25 to have removed. Next another new unnecessary door arrives so here goes another $25.

1 year ago

Reply from American Home Shield

William, Thank you for letting us know about your concerns regarding your Appliance request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 24th, 2023

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Verified Customer

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JULIE Stafford, VA

Ther was a Discrepancy in some information given buy a service provider versus what the homeowner stated. And my claim was denied because they chose to believe the service provider. They could not prove that there was a tree down on my property.

1 year ago

Reply from American Home Shield

Julie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 21st, 2023

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Verified Customer

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JAMES

When they told me that I needed a new septic tank and drain field I was extremely upset, but I figured it would be covered. Is there anything you can do for me?

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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Verified Customer

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Claire Goodis-Baker Goodyear, AZ

Efficient and effective. The only way it could have been better is if the repair guy had the broken part in his truck.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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Verified Customer

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lonnie johnson St Louis, MO

I love the whole overall service and professionalism, and the attention to detail concerning my situation

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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Lori Christiansen Green Hill, TN

Always so kind and helpful. Helped me out so many times addressing either appliances, AC, plumping needs

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2023

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Verified Customer

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HELENE STOCK Roswell, GA

Liked the response to my service requests. And the companies that serviced the problems have been great.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2023

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Verified Customer

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SHERRY Newport, KY

I don't think I should have to pay out of pocket for upgrades on my furnace that is 30+ years old, in order to get it repaired. This should be covered under warranty or my furnace should be replaced.

1 year ago

Reply from American Home Shield

Sherry, Thank you for letting us know about your concerns regarding your Furnace request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

Apr. 20th, 2023

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Verified Customer

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Michael Rohal Mendham, NJ

Service firms contracted by American Home Shield provided great service. AHS was quick to respond to our request.

1 year ago

Reply from American Home Shield

Hi Michael, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 14th, 2023

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Verified Customer

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LUANN Marion, AL

It’s been since November and our microwave is still not repaired. Had the 4th technician visit yesterday and not all parts had been shipped. Wait again for 2 more weeks. Seems like it is time to replace the unit.

1 year ago

Reply from American Home Shield

Hi Luann, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 14th, 2023

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Verified Customer

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JANA Semmes, AL

The service men that AHS has sent and peace of mind knowing that something will be fixed or replaced.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 17th, 2023

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Verified Customer

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lucy rampersad Atlanta, GA

Great service but sometimes some contractors sent not as good. Referring to my heat and a/c service.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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Ward Scott

My coverage includes "air conditioning" and then has a list of exceptions. When I needed a new damper for my system, it was not listed on the exceptions list but they still did not cover the repair. Under this "logic," they can deny anything they want. I definitely will not be renewing my contract and have contacted the BBB.

1 year ago

Reply from American Home Shield

Ward, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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Verified Customer

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brenda tabor Columbus, OH

Appreciated a prompt response to my call for service and was set up with an appointment for repair the very next day.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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David McDermid Saint Charles, IA

I have paid for the service for several years after my seller provided contract ended. When I finally needed service they declined to cover most of the issue. And then different information was provided for me vs the provider.

1 year ago

Reply from American Home Shield

David, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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Verified Customer

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BILL and PAT North Canton, OH

Professional, knowledgeable, prompt, succinct in work effort. Very pleased with this excellent service.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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Shannon Gutz Lubbock, TX

Wow I just got an email that said my monthly payment would go up $10 AND the service fee will also go up $10 for another year renewal. And of course no explanation of the price increase. What a great way to treat repeat customers.

1 year ago

Reply from American Home Shield

Hi Shannon, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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SANDY Yakima, WA

Everyone I’ve contacted was very helpful. I highly recommend AHS and have told my friends and family about AHS.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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Linda LaPaz Valrico, FL

Services were performed satisfactorily. Unfortunately my issues always seem to happen on weekends, and service isn't always available.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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Denise Gangraw Melbourne, FL

Very easy to request service! Professional service too! Contractors are professional and get the job done correctly.

1 year ago

Reply from American Home Shield

Hi Denise, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 11th, 2023

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Verified Customer

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RICHARD Wayne, NJ

Customer service is terrible. The company makes it virtually impossible to speak to a live person. Also, they promise $25 for a referral and then do not send it.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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CHRISTOPHER Greenville, NC

Great service! Need something worked on pay a fee and no matter what the problem you pay just the fee.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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Sharon Klyn Hauppauge, NY

The worse company ever. Sending in people that didn't know how to do their job and didn't understand English. They couldn't or didn't care to install a dishwasher correctly. Until I went to a better and more reliable company did the dishwasher get installed correctly.

1 year ago

Reply from American Home Shield

Hi Sharon,Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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Verified Customer

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JUAN R. GB Bakersfield, CA

I like that you just need to call them when you need a repair, and they contact the right service provider for you

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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Rodrigo Villablanca Woodbridge, VA

Scheduling is fast and easy. The work was completed in a reasonable timeframe and to my entire satisfaction.

1 year ago

Reply from American Home Shield

Hi Rodrigo, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 10th, 2023

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Verified Customer

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Lilia Cortez Las Vegas, NV

AHS is replacing my washer and it's a great weight of my shoulder to know I don't have to pay full price for a new appliance. Just my deductible.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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ITSUKI

The specialist you sent was knowledgeable, efficient, polite - professional all around. Very satisfied.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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JONATHAN Greenville, MI

1 year ago

Reply from American Home Shield

Hi Jonathan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Verified Customer

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JANET Greenville, SC

Not all vendors used by AHS are of good quality. Also some repairs take a long time when communication and approval is involved back and forth between the vendor and AHS.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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John Doe Las Vegas, NV

Repairs arranged and completed within a day of contacting American home shield. Extremely fast response and service.

1 year ago

Reply from American Home Shield

Hi John, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 6th, 2023

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Verified Customer

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Christopher Schiemer Mooresville, NC

Individual was on time and completed the job. He did what he said he would do. Wonderful young man. Knew the business.

1 year ago

Reply from American Home Shield

Hi Christopher,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 6th, 2023

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Verified Customer

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Charles McCleanon Evanston, IL

The contractor quickly diagnosed the problem and had it fixed after an update from the furnace manufacturer.

1 year ago

Reply from American Home Shield

Hi Charles, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 6th, 2023

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Verified Customer

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RAYMOND San Diego, CA

Timely response to call. Sent the right service contractor the job. The service person did a nice job.

1 year ago

Reply from American Home Shield

Hi Raymond, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 5th, 2023

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Verified Customer

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Steve Stephens Savannah, GA

Over 2 months, our air conditioning was repaired, one part and then another. Now we’ve been waiting the latest failure to be fixed. We still don’t know when that will happen. After several weeks, we are still waiting for parts to repair our microwave. After more than 3 weeks, we finally had our dishwasher repaired.

1 year ago

Reply from American Home Shield

Hi Steve, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 5th, 2023

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Verified Customer

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Michael Allen Spring Valley, CA

Some service requests are handled better than others. The companies used by AHS are shady companies with poor communication skills and very limited appointment windows.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2023

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Verified Customer

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Alicia Edwards Austin, TX

When we had a claim to file, the process was easy and everything was handled very quickly and professionally.

1 year ago

Reply from American Home Shield

Hi Alicia,
Your feedback to American Home Shield is more than appreciated! We strive to make every experience exceptional, and hope you continue to enjoy the coverage we provide!

Mar. 29th, 2023

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Verified Customer

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Sams Paper Squirrel Lake Havasu City, AZ

The guys who came out were great, One of them had been here before, and is very professional and helpful

1 year ago

Reply from American Home Shield

Hi Sams,
Your feedback to American Home Shield is more than appreciated! We strive to make every experience exceptional, and hope you continue to enjoy the coverage we provide!

Mar. 29th, 2023

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Verified Customer

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BRENDA ELLIS O'Fallon, IL

Customer Service is not responsive to questions. Requests for supervisor assistance takes too long to rectify problems which multiply without being quickly addressed.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2023

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Verified Customer

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CHARLES Bessemer, AL

I have been pleased with AHS. They are on point and puts the service person directly in touch with me,.

1 year ago

Reply from American Home Shield

Hi Charles, We appreciate your feedback and hope you continue to enjoy American Home Shield.

Mar. 30th, 2023

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Verified Customer

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San Austin, TX

Great customer service, good web app to schedule appointments, and a system to track service appointments

1 year ago

Reply from American Home Shield

Hi San, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 30th, 2023

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Verified Customer

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Nolan Wohl Leesburg, VA

It takes American Home Shield too long to do repairs especially HVACs in Huntsville, AL! AHS does not vet vendors, I told them that Best Air is horrible, yet there still a vendor with AHS. It took months to repair an air conditioner last summer. An AHS VP in Northern AL promised a credit but I never got it.

1 year ago

Reply from American Home Shield

Hi Nolan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 27th, 2023

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Verified Customer

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Laurie Himebaugh Charles Town, WV

I appreciate how much American Home Shield covers in my home and their responsiveness is exceptional.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2023

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Verified Customer

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RHONA NV

It couldn’t be easier and super fast professional people sent to your home, Loved the professionals they sent!

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 23rd, 2023

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Verified Customer

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Morgan Willis Dora, AL

Good coverage for an affordable price. We have made 4 claims so far and all were approved and issues resolved.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 23rd, 2023

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Verified Customer

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Eric & Diana Ortiz Houston, TX

Accused me of calling on day of contract starting to use my warranty for AC not happy with the accusation and not at all happy with the denial of service on my home. I understand pre existing but with an AC a repair can happen at anytime.

1 year ago

Reply from American Home Shield

Eric & Diana, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 22nd, 2023

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Verified Customer

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Samber Johnson

Easy to request service and when the problem was not fixable they replaced my appliance with no questions and no issues

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2023

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Verified Customer

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Tracy Kindle Ft. Washington, MD

AHS did an outstanding job fix my microwave and get me a new washer. It is worth the monthly cost to be a member.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 22nd, 2023

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Verified Customer

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SHAKTI Petaluma, CA

We had trouble with our water heater. Their service was prompt and we had the issue resolved in a week

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 22nd, 2023

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