American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Verified Customer

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Lee Telfer

The attending plumber was the very best.

5 years ago

Reply from American Home Shield

Hi Lee,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 2nd, 2020

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Verified Customer

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Andrew

Quick and efficient. Fixed another contractors mistakes.

5 years ago

Reply from American Home Shield

Hi Andrew,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

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Verified Customer

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Glenda

You are on hold forever to talk to them. Then you get disconnected and have to start over. A two to three hour process

5 years ago

Reply from American Home Shield

Hi Glenda,
I hate to hear about your most recent ervice experiene and the hold time. I would be glad to speak with you and assist.

Jun. 4th, 2020

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Verified Customer

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Joyce Savage Norfolk, VA

Very good customer service and Prompt service

5 years ago

Reply from American Home Shield

Hi Joyce,
We hope you continue to enjoy the prompt and professional service that American Home SHield provides!

Jun. 5th, 2020

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Verified Customer

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Jeff Rover Sanford, NC

good value for the cost, prompt response to issues

5 years ago

Reply from American Home Shield

Hi Jeff,
We hope you continue to enjoy the prompt and professional service that American Home SHield provides!

Jun. 5th, 2020

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Verified Customer

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ANTHONY G SNEED Mount Pleasant, SC

Fast, friendly, knowledgeable, respectiful.

5 years ago

Reply from American Home Shield

Good afternoon Anthony,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 5th, 2020

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Verified Customer

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Johnny Sharp Decatur, GA

Great customer service and warranty coverage.

5 years ago

Reply from American Home Shield

Hi Johnny,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 4th, 2020

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Verified Customer

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Marilyn Turner Lawrenceville, GA

They always provide reputable companies to send...

5 years ago

Reply from American Home Shield

Hi Marilyn,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 4th, 2020

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Verified Customer

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Louise Ponte Vedra, FL

They replaced my washer at no cost to me

5 years ago

Reply from American Home Shield

Good afternoon Louise,
We really appreciate you taking the time to share your experience with us. We look forward to servicing you again soon.

Jun. 5th, 2020

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Verified Customer

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Bo Storey Panama City Beach, FL

My fridge is working but has a vacuum leak. It should be replaced and no one has called me. No confidence you will do the right thing.

5 years ago

Reply from American Home Shield

Hi Bo,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to speak with you.

Jun. 7th, 2020

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Verified Customer

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Esther Sanchez Orlando, FL

Good service and prontitud and very kind atención.

5 years ago

Reply from American Home Shield

Good afternoon Esther,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 7th, 2020

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Verified Customer

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Ray S Huntsville, AL

Responsiveness and quality of service providers

5 years ago

Reply from American Home Shield

Hi Ray,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 5th, 2020

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Verified Customer

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KLS Memphis, TN

Service was handled in a very professional manner.

5 years ago

Reply from American Home Shield

Hi KLS,
Thank you so much for taking the time to leave us this amazing review.

Jun. 4th, 2020

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Verified Customer

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Steve Lancaster, OH

Prompt and efficient service with reputable companies.

5 years ago

Reply from American Home Shield

Hi Steve,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2020

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Verified Customer

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Heather Hudson, OH

Excellent service. Fast response when service is required.

5 years ago

Reply from American Home Shield

Hi Heather,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 4th, 2020

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Verified Customer

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kim Cincinnati, OH

customer service and responsiveness are their weakest attributes

5 years ago

Reply from American Home Shield

Hi Kim,
Thank you for your feedback!

Jun. 7th, 2020

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Verified Customer

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Chyna Taylor Indianapolis, IN

Other than recent hold times, I'm satisfied with the service I've received

5 years ago

Reply from American Home Shield

Hi Chyna, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 4th, 2020

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Verified Customer

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Robbin Veitengruber Bloomington, IL

They were very quick and efficient in resolving my issue.

5 years ago

Reply from American Home Shield

Good morning Robbin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2020

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Verified Customer

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Lavelle Thomas Belleville, IL

Great to have this home warranty. Better than most.

5 years ago

Reply from American Home Shield

Hi Lavelle,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 4th, 2020

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Verified Customer

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Jack Rockaway Beach, MO

they cme thru and my plumbing problems were fixed

5 years ago

Reply from American Home Shield

Hi Jack,
Thank you so much for taking the time to leave us this amazing review.

Jun. 4th, 2020

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Verified Customer

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William Ralph Frisco, TX

Quick to resolve issue and lets you select a provider.

5 years ago

Reply from American Home Shield

Hi William,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2020

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Verified Customer

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Sammarratina Reece Red Oak, TX

Service is always great and for the most part affordable!

5 years ago

Reply from American Home Shield

Hi Sammarratina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 5th, 2020

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Verified Customer

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Kelly Houston, TX

American Home Shield offers a different options to fit your budget.

5 years ago

Reply from American Home Shield

Hi Kelly, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 4th, 2020

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Verified Customer

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Candy Willis Richmond, TX

Great customer service was neyonf exceptional

5 years ago

Reply from American Home Shield

Hi Candy,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 4th, 2020

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Verified Customer

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michael tanner Cypress, TX

Great service and timely service from the technician and company

5 years ago

Reply from American Home Shield

Good afternoon Michael,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 6th, 2020

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Verified Customer

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Kimberly Weiser Bryan, TX

When calling in they get things started quickly. Customer service is very nice

5 years ago

Reply from American Home Shield

Hi Kimberly,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 6th, 2020

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Verified Customer

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Julie Reedy Mission, TX

Professional timely response very thorough keeps us updated

5 years ago

Reply from American Home Shield

Hi Julie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2020

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Verified Customer

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Andrew Scott Austin, TX

Getting a response from them is nearly impossible. If you call customer service, be prepared for at least a 30-45 minute wait (if they even answer).

5 years ago

Reply from American Home Shield

Hi Andrew,
I hate to hear about the delay in service you have experienced and would be glad to speak with you to get the refrigerator repaired.

Jun. 6th, 2020

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Verified Customer

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Tom O’Donnell Tempe, AZ

Your technician was on time and professional.

5 years ago

Reply from American Home Shield

Hi Tom,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 5th, 2020

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Verified Customer

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Sam Visconti Oro Valley, AZ

a lot of confusion as to what you cover and amount i pay. expensivew in some cases

5 years ago

Reply from American Home Shield

Hi Sam,
Your feedback is more than appreciated and I hope we can improve!

Jun. 7th, 2020

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Verified Customer

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Gary parsons Henderson, NV

Prompt service especially when you use the website

5 years ago

Reply from American Home Shield

Hi Gary,
Thank you so much for taking the time to leave us this amazing review.

Jun. 4th, 2020

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Verified Customer

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Mary Jane Villicano Las Vegas, NV

work was done on time and complete employee did a professional job

5 years ago

Reply from American Home Shield

Hi Mary Jane,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 6th, 2020

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Verified Customer

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Simpson Pittsburgh, PA

They responded immediately and set up a service appointment.

5 years ago

Reply from American Home Shield

Hi Simpson,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2020

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Verified Customer

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Gordon Robinson Chambersburg, PA

Always great service, value for the money

5 years ago

Reply from American Home Shield

Hi Gordon,
Thank you so much for taking the time to leave us this amazing review.

Jun. 4th, 2020

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Verified Customer

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Ebony Young Laurel, MD

Ease of using online site to request work and report issues in the house

5 years ago

Reply from American Home Shield

Hi Ebony,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 7th, 2020

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Verified Customer

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Diane Burke, VA

Excellent company, outstanding customer service

5 years ago

Reply from American Home Shield

Hi Diane,
We hope you continue to enjoy the prompt and professional service that American Home SHield provides!

Jun. 5th, 2020

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Verified Customer

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DP

Policy is clearly written and they have honored it.

5 years ago

Reply from American Home Shield

Hi DP,
We are pleased to hear that you have enjoyed AHS and the coverage we provide!

May. 25th, 2020

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Verified Customer

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Cathy Vano

Always quick with quality repair services

5 years ago

Reply from American Home Shield

Hi Cathy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Verified Customer

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J. Wenger

Found a repair technician quickly and resolved the issue

5 years ago

Reply from American Home Shield

HI J. Wegner,
Thank you so much for taking the time to leave us this amazing review.

May. 25th, 2020

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Verified Customer

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Lavonia Walker

Quick in home repair service. Technician always professional and friendly.

5 years ago

Reply from American Home Shield

Hi Lavonia,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2020

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Verified Customer

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Jearlene Wilson

Everything thing that went out it was repair or replace

5 years ago

Reply from American Home Shield

Hi Jearlene,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 23rd, 2020

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Verified Customer

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Kevin Richards

They have always been reliable and pleasant to deal with

5 years ago

Reply from American Home Shield

Hi Kevin,
We hope you continue to enjoy American Home Shield!

May. 23rd, 2020

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Verified Customer

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John T

They lived up to their contract--fixed my air con

5 years ago

Reply from American Home Shield

Hi John,
It is a pleasure to read our feedback about your AHS experience and the AC repairs! We hope you continue to enjoy the customer service and contractors that have serviced your home repairs!

May. 25th, 2020

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Verified Customer

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Anita

Cost and timeliness .A great value for the cost.

5 years ago

Reply from American Home Shield

Hi Anita,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

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Verified Customer

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Doan

On time as promised, good customer service, Good work

5 years ago

Reply from American Home Shield

Hi Doan,
Thank you so much for taking the time to leave us this amazing review.

May. 25th, 2020

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Verified Customer

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Todd Schmidt

Fast turnaround. Polite team. Great value for services.

5 years ago

Reply from American Home Shield

Hi Todd,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

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Verified Customer

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Donna

There is no hassle and easy to set up service if needed.

5 years ago

Reply from American Home Shield

Hi Donna,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

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Verified Customer

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Maria Salas

Excellent costumer service and quick response, thank you!

5 years ago

Reply from American Home Shield

Your feedback is more than appreciated!

May. 22nd, 2020

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Verified Customer

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Timothy Wex

have been responsive for re-keyingservice

5 years ago

Reply from American Home Shield

Hi Timothy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

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Verified Customer

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A. H. Westfield

Excellent service to resolve your issues

5 years ago

Reply from American Home Shield

Hi A.H.,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 22nd, 2020

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