American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Alix Ibarra Spring, TX

Great customer service from American Home Shield, fast response, great A/C company who came to repair my A/C

1 year ago

Reply from American Home Shield

Dear Alix, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

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Kenny Craighead

Great customer service, technician responded with in 24hrs of the claim. Worth the money spent for pea e of mind.

1 year ago

Reply from American Home Shield

Dear Kenny, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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bobby wheeler Chapel Hill, NC

I have no complaints with AHS. They provide outstanding service this year when my AC compressor went out.

1 year ago

Reply from American Home Shield

Bobby, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 5th, 2023

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Samuel Anderson

Been reliable in addressing my needs, when calling for covered services, it's a comfort to have them in place

1 year ago

Reply from American Home Shield

Samuel, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 5th, 2023

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Curious One Waterford, WI

The program works as advertised. I pay a monthly fee and copay on a claim and the problem goes away, every time.

1 year ago

Reply from American Home Shield

Curious, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 24th, 2023

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Richard Asomah Bethesda, MD

American home assigned me to Amazing company who almost ripped me off. Sent me fake estimate of $1985.54 to pay before my Central AC to fix. I requested a second contractor to check my AC and it turned out that nothing was broken to be fixed.

1 year ago

Reply from American Home Shield

Richard, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 24th, 2023

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Ruby Anne Chula Vista, CA

My technician said that there was no problem with my fridge and it was just the filter. I bought a new filter and I’m still have an issue with slow water. I never received a follow up from anyone. Not happy with the service I want someone to call me.

1 year ago

Reply from American Home Shield

Ruby, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 24th, 2023

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ED NEAL Savannah, GA

Response time to schedule technician was great. Wall oven could not be replaced. Received new oven in a week.

1 year ago

Reply from American Home Shield

Ed, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 24th, 2023

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Jacalyn Thompson Berkeley, CA

i have two repairs requested. first was reported on June 14th 2023 is still not resolved and new request second request started on August still not resolved refrigerator broke it is now August 22nd and not repaired. this is terrible service... It's 3 months with no resolution! Parts have still not arrived for service request for June 14th!

1 year ago

Reply from American Home Shield

Jacalyn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 24th, 2023

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Kris Timmerman Buckeye, AZ

So happy I have American Home Shield!! They sent an amazing AC company to the rescue! No hassles for this single mom!

1 year ago

Reply from American Home Shield

Dear Kris, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 24th, 2023

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Carlos Los Angeles, CA

Superior company to have for you home. Saved me hundreds of dollars just by having them work on my equipment

1 year ago

Reply from American Home Shield

Dear Carlos, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 24th, 2023

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Joann Harvey, LA

Loved the customer service at AHA, the speed of service and completion was great, but there was collateral damage that wasn’t included

1 year ago

Reply from American Home Shield

Joann, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 24th, 2023

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amy crowell Lake Oswego, OR

The call center team can’t make any decisions and keep giving us the run around. AHS has no real customer service. They make every interaction far more frustrating than it needs to be.

1 year ago

Reply from American Home Shield

Dear Amy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Aug. 24th, 2023

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jennifer norman Westerville, OH

Poor customer service. You literally have to do their job for them. Slow response time and horrible contractors who don't know what they're doing and try to rip you off by sending false diagnosis reports.

1 year ago

Reply from American Home Shield

Jennifer, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 24th, 2023

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Marlene pincoffs Columbia, SC

The contractors that they assign to the claims are extremely unresponsive. It took two weeks to get my air conditioner fixed. The pool Contractor couldn’t fix the issue and never followed up. When you call customer service, you simply get the runaround.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Marlene, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 24th, 2023

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Zelda Lawrenceville, GA

On time for appointment Called before they came to house Service was professional Completed the work

1 year ago

Reply from American Home Shield

Dear Zelda, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 16th, 2023

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Gail Flynn Tampa, FL

All set Appliance was able to repair my stove. D and Josh were excellent!!!! I highly recommend them both!!

1 year ago

Reply from American Home Shield

Gail, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 16th, 2023

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Nabeel Majid Cypress, TX

I pay them every month on time, when I need a repair they are quick to charge me $100 before even coming out. The issue is never resolved in one visit and now I need a new microwave, it’s been 3 weeks since my microwave broke and I’m still waiting

1 year ago

Reply from American Home Shield

Dear Nabeel, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 16th, 2023

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Nelda Allegar Dallas, OR

Mostly very professional, send qualified techs to perform repairs. Once in while a bad company. Don't use again. Request other firm

1 year ago

Reply from American Home Shield

Dear Nelda, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 16th, 2023

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Omar Forbes

Had my water heater blow last week tech came out said it needed to be replaced. Still waiting to hear back from them. Other than that the service is good.

1 year ago

Reply from American Home Shield

Dear Omar, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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Robert Killeen, TX

Home shield is to expensive, I pay 115 a month, so that I only have to pay 65 to 75 dollars for a contractor for a repair, I just found out, not only am I pay 100 to 115 a month to have home shield, I'm paying 100 for a repair, it went up 25 dollars, just like that

1 year ago

Reply from American Home Shield

Dear Robert, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Aug. 16th, 2023

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Patricia Galvan Brownsville, TX

I have been with American Home Shield close to 10 years and am absolute satisfied with their service.

1 year ago

Reply from American Home Shield

Patricia, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 15th, 2023

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Scoop5

1 year ago

Reply from American Home Shield

Scoop, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 3rd, 2023

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Grant Smith Kansas City, KS

Process was very easy. One call on a Sunday morning and they handled everything. Excellent communication.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Dear Grant, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 9th, 2023

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L Hopkins TX

They have done well for me expect twice they have failed to find a vendor and left me to pay out of pocket for major repairs to my septic and air conditioner. I don’t see myself renewing my contract next time.

1 year ago

Reply from American Home Shield

Dear L. Hopkins, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 9th, 2023

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Sherwin Seyjagat Katy, TX

Prompt and quality service. Technician was knowledgeable and helpful. Problem was identified and solutions presented.

1 year ago

Reply from American Home Shield

Sherwin, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 4th, 2023

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Mariah White Racine, WI

The peace of mind knowing someone would return my call and their would be a repair person out to service my washer as soon as possible

1 year ago

Reply from American Home Shield

Mariah, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 3rd, 2023

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Nicole Buchanan Laurel, MD

I am happy about the timely response and the help with getting a new water heater, which was no cost to me.

1 year ago

Reply from American Home Shield

Nicole, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 3rd, 2023

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Michelle Burleson, TX

Very fast in getting someone out to deal with any issue we have had here at our home which has been great!!

1 year ago

Reply from American Home Shield

Michelle, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 3rd, 2023

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Fred Hutchinson Lake Zurich, IL

Great communication. Flexibility to allow clients to select contractor who has been dispatched to your home previously

1 year ago

Reply from American Home Shield

Fred, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 3rd, 2023

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Buddy W. Candelario Shreveport, LA

I use AHS because they have helped us with our appliances and systems, especially when unexpected breakdowns occur.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Buddy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 3rd, 2023

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Amber Laxson

Great and affordable annual premiums, fantastic flat rate for service, and always helpful when making a claim.

1 year ago

Reply from American Home Shield

Dear Amber, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 2nd, 2023

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Paul McFall Honolulu, HI

Love that I can feel secure about getting broken appliances fixed. I'm beginning to be concerned about the cost of the monthly subscription.

1 year ago

Reply from American Home Shield

Dear Paul, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 2nd, 2023

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D.V. Macomb, MI

A scam at best. They don't approve claims based on your experience just what the inspector assumes happened to my duct work. I own the house and not once did anyone ask me about how the duct work has been from the time I purchased the house to now. Customer service folks are subpar.

1 year ago

Reply from American Home Shield

Dear D.V., I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 2nd, 2023

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Uzma R I Orlando, FL

Prompt response however, The companies assigned need to have better ratings. No repairs for smoke detectors is a minus in rating.

1 year ago

Reply from American Home Shield

Dear Uzma, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 2nd, 2023

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Judy MO

The referral process is quick and easy. I've had great results with the companies that's been reffered.

1 year ago

Reply from American Home Shield

Dear Judy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 2nd, 2023

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Sherry Baltimore, MD

It is extremely difficult to speak with anyone in management, regarding a complaint or concern. products. . I’ve been without a working refrigerator for over a 2 months and no resolution. The contractors are subpar at best

1 year ago

Reply from American Home Shield

Sherry, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 1st, 2023

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Donna Culver Newnan, GA

I don’t know where to begin. I had to jump through hoops to get my toilet repaired. And then I needed someone to come back out and was never able to make it happen. Every time I call, I get someone that speaks English as their second language and it’s very frustrating.

1 year ago

Reply from American Home Shield

Donna, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 1st, 2023

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Bart Kite Virginia Beach, VA

Customer service is a joke. Came out in a week, I had to follow up on the part a week later, tech didn’t know what parts he needed when he did come out, didn’t come back that day or when he said he would, when the repair didn’t work I had to start all over again. If it takes more than 1 visit good luck

1 year ago

Reply from American Home Shield

Dear Bart, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 1st, 2023

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Gary Rockwall, TX

Junk. Won't cover the things that you have the insurance for when buying a new house, such as water pouring into your dining room from a failed shower drain. AHS told us it was because we "abused" it. What BS. I did the work myself. You should too.

1 year ago

Reply from American Home Shield

Dear Gary, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jul. 26th, 2023

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Margo Ft. Washington, MD

The drywall man did a horrible job on my wall. He did not smooth out the mud he put on the wall and he left all the mess he made putting up the Sheetrock, pieces of Sheetrock were all over the floor, up the steps and and in the foyer.

1 year ago

Reply from American Home Shield

Dear Margo, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jul. 26th, 2023

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Keith Tempe, AZ

I have always received prompt responses from AHS and an immediate request from them to locate a service provider.

1 year ago

Reply from American Home Shield

Keith, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 26th, 2023

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Stella Brawley, CA

I like how American home shield is automated with the work orders. I seems more effective with communication.

1 year ago

Reply from American Home Shield

Dear Stella, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 20th, 2023

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Donna Los Angeles, CA

The service was excellent! He was kind, helpful, explained the problem, respectful and on time! I loved that.

1 year ago

Reply from American Home Shield

Donna, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 20th, 2023

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Richard

I don’t receive follow up calls or emails . When I call for a service that I requested I don’t hear from you . So I’m not sure I am getting my money’s worth . You need to do much netter

1 year ago

Reply from American Home Shield

Dear Richard, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jul. 20th, 2023

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Kimberly Kuefler Boca Raton, FL

I like that my repairs are covered and I know that someone will take care of any issue I have quickly.

1 year ago

Reply from American Home Shield

Dear Kimberly, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 20th, 2023

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Ian Richmond, TX

Contractors have ranged from very nice and professional, doing a great job, to very rude, unprofessional, and intimidating in an attempt to get extra, uncovered, fees.

1 year ago

Reply from American Home Shield

Dear Ian, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Gordon St Louis, MO

The response from the AHS was impressive as was that of the plumbing company. I was only disappointed in the quality of the garbage disposal that was installed.

1 year ago

Reply from American Home Shield

Dear Gordon, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 20th, 2023

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Karen Jones Lubbock, TX

Customer service is impossible to understand clearly. They also do not understand me because I’m asked to spell everything. They are then extremely rude when I ask them to please repeat

1 year ago

Reply from American Home Shield

Karen, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 13th, 2023

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Susan

The representative was prompt. The representative was both professional and friendly. He was also knowledgeable

1 year ago

Reply from American Home Shield

Dear Susan, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 6th, 2023

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