American Home Shield: Read 34,353 User Reviews From Real Homeowners

star star star star star

Buddy W. Candelario Shreveport, LA

I use AHS because they have helped us with our appliances and systems, especially when unexpected breakdowns occur.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Buddy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 3rd, 2023

star star star star star

Amber Laxson

Great and affordable annual premiums, fantastic flat rate for service, and always helpful when making a claim.

1 year ago

Reply from American Home Shield

Dear Amber, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 2nd, 2023

star star star star star_border

Paul McFall Honolulu, HI

Love that I can feel secure about getting broken appliances fixed. I'm beginning to be concerned about the cost of the monthly subscription.

1 year ago

Reply from American Home Shield

Dear Paul, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 2nd, 2023

star star_border star_border star_border star_border

D.V. Macomb, MI

A scam at best. They don't approve claims based on your experience just what the inspector assumes happened to my duct work. I own the house and not once did anyone ask me about how the duct work has been from the time I purchased the house to now. Customer service folks are subpar.

1 year ago

Reply from American Home Shield

Dear D.V., I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 2nd, 2023

star star star star star_border

Uzma R I Orlando, FL

Prompt response however, The companies assigned need to have better ratings. No repairs for smoke detectors is a minus in rating.

1 year ago

Reply from American Home Shield

Dear Uzma, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 2nd, 2023

star star star star star

Judy MO

The referral process is quick and easy. I've had great results with the companies that's been reffered.

1 year ago

Reply from American Home Shield

Dear Judy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 2nd, 2023

star star_border star_border star_border star_border

Sherry Baltimore, MD

It is extremely difficult to speak with anyone in management, regarding a complaint or concern. products. . I’ve been without a working refrigerator for over a 2 months and no resolution. The contractors are subpar at best

1 year ago

Reply from American Home Shield

Sherry, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 1st, 2023

star star_border star_border star_border star_border

Donna Culver Newnan, GA

I don’t know where to begin. I had to jump through hoops to get my toilet repaired. And then I needed someone to come back out and was never able to make it happen. Every time I call, I get someone that speaks English as their second language and it’s very frustrating.

1 year ago

Reply from American Home Shield

Donna, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 1st, 2023

star star_border star_border star_border star_border

Bart Kite Virginia Beach, VA

Customer service is a joke. Came out in a week, I had to follow up on the part a week later, tech didn’t know what parts he needed when he did come out, didn’t come back that day or when he said he would, when the repair didn’t work I had to start all over again. If it takes more than 1 visit good luck

1 year ago

Reply from American Home Shield

Dear Bart, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 1st, 2023

star star_border star_border star_border star_border

Gary Rockwall, TX

Junk. Won't cover the things that you have the insurance for when buying a new house, such as water pouring into your dining room from a failed shower drain. AHS told us it was because we "abused" it. What BS. I did the work myself. You should too.

1 year ago

Reply from American Home Shield

Dear Gary, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jul. 26th, 2023

star star_border star_border star_border star_border

Margo Ft. Washington, MD

The drywall man did a horrible job on my wall. He did not smooth out the mud he put on the wall and he left all the mess he made putting up the Sheetrock, pieces of Sheetrock were all over the floor, up the steps and and in the foyer.

1 year ago

Reply from American Home Shield

Dear Margo, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jul. 26th, 2023

star star star star star

Keith Tempe, AZ

I have always received prompt responses from AHS and an immediate request from them to locate a service provider.

1 year ago

Reply from American Home Shield

Keith, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 26th, 2023

star star star star star

Stella Brawley, CA

I like how American home shield is automated with the work orders. I seems more effective with communication.

1 year ago

Reply from American Home Shield

Dear Stella, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 20th, 2023

star star star star star

Donna Los Angeles, CA

The service was excellent! He was kind, helpful, explained the problem, respectful and on time! I loved that.

1 year ago

Reply from American Home Shield

Donna, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 20th, 2023

star star star_border star_border star_border

Richard

I don’t receive follow up calls or emails . When I call for a service that I requested I don’t hear from you . So I’m not sure I am getting my money’s worth . You need to do much netter

1 year ago

Reply from American Home Shield

Dear Richard, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jul. 20th, 2023

star star star star star

Kimberly Kuefler Boca Raton, FL

I like that my repairs are covered and I know that someone will take care of any issue I have quickly.

1 year ago

Reply from American Home Shield

Dear Kimberly, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 20th, 2023

star star star star_border star_border

Ian Richmond, TX

Contractors have ranged from very nice and professional, doing a great job, to very rude, unprofessional, and intimidating in an attempt to get extra, uncovered, fees.

1 year ago

Reply from American Home Shield

Dear Ian, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

star star star star_border star_border

Gordon St Louis, MO

The response from the AHS was impressive as was that of the plumbing company. I was only disappointed in the quality of the garbage disposal that was installed.

1 year ago

Reply from American Home Shield

Dear Gordon, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 20th, 2023

star star star_border star_border star_border

Karen Jones Lubbock, TX

Customer service is impossible to understand clearly. They also do not understand me because I’m asked to spell everything. They are then extremely rude when I ask them to please repeat

1 year ago

Reply from American Home Shield

Karen, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 13th, 2023

star star star star star

Susan

The representative was prompt. The representative was both professional and friendly. He was also knowledgeable

1 year ago

Reply from American Home Shield

Dear Susan, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 6th, 2023

star star star star star_border

Joseph Palmdale, CA

For the most part I am satisfied with the work that has been made. But there is 2 work orders by contractors that haven’t been finished.

1 year ago

Reply from American Home Shield

Dear Joseph, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 5th, 2023

star star_border star_border star_border star_border

Shannon Reynolds Katy, TX

Scam!!! First of all, they make you pay $89.95 just to submit a claim, even if no one comes out, and this is on top of the huge price you just paid for the contract. The worst is; If a contractor they assign doesn't respond, they have no way for you to contact them to switch to another vendor. You are on your own, and you hope for the best.

1 year ago

Reply from American Home Shield

Hi Shannon, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 5th, 2023

star star star star star

Armel Banks Marietta, GA

The process was quite simple and the work was quick and effective. Definitely solved our issue, quickly.

1 year ago

Reply from American Home Shield

Dear Armel, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

star star star star star

Christian Garcia Frisco, TX

Great service and very professional! I am glad the took care of the AC in the starching heat here in Texas!

1 year ago

Reply from American Home Shield

Christian, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 21st, 2023

star star star_border star_border star_border

Scott Kalamazoo, MI

The fact that I just bought a house for the first time & I have a 1 year warranty and your not covering ac unit because of what ever ( loop hole) !! How do you think I’m liking it?¿

1 year ago

Reply from American Home Shield

Scott, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 21st, 2023

star star star star star

Jacqueline Henderson, NV

Very attentive, and providing qualified technicians and reputable companies they usually respond within the next day

1 year ago

Reply from American Home Shield

Jacqueline, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Melinda Quinonez Corpus Christi, TX

Dryer not working since initial work order of Jan 5. 5 months without a dryer. 2 boards have been replaced and still will not dry. Issued another recall and tech will not respond to customer service. I have asked for another technician but they refuse to help me.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 10th, 2023

check_circle

Verified Customer

star star star star_border star_border

Anna Middling Smartsville, CA

I think ahs needs more reliable plumbers. You shouldn't have to jump through so many hoops to get reimbursed when you have the okay to hire an outside contractor.

1 year ago

Reply from American Home Shield

Hi Anna,
Thank you for bringing the plumbing issue to our attention. I would be glad to speak with you to assist with the issues that occurred.

May. 10th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

PAULA Levelland, TX

My issues were rarely resolved to my satisfaction, but I had to pay each time anyway. I feel like I wasted a lot of money for the premiums then did not get the service promised.

1 year ago

Reply from American Home Shield

Hi Paula, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your property address.

May. 10th, 2023

check_circle

Verified Customer

star star star star star

Ld Jones Las Vegas, NV

I have used the services of American Home Shield 2 times. Simply said, they have lived up to their contract.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2023

check_circle

Verified Customer

star star star star_border star_border

John King Princeton, WV

When my ac was not working they had someone one within a day or so. When my water heater went out over a week went by and still had not found a vendor to come look at it.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2023

check_circle

Verified Customer

star star star star_border star_border

Gary Ware Clovis, NM

American home shield is a pain to deal with and takes forever to get most things fixed because they don’t have good contractors but it usually does get fixed.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Ann Marie Raleigh, NC

not really. i am just tired of repeating myself with the representatives. They all act like they do not understand what you are saying. I am constantly repeating myself. With no resolution.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 9th, 2023

check_circle

Verified Customer

star star star star star

CHRIS Colonial Heights, VA

Having someone to help me find service technicians and help offset the cost of repairs is worth its weight in gold

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 9th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

BRIAN Pittsburgh, PA

You can never reach an American English speaking person who knows what you want. I’ve tried to escalate calls and to no avail. They solely go on a contractor’s advice and actually have no contact with consumers

1 year ago

Reply from American Home Shield

Brian, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

May. 3rd, 2023

check_circle

Verified Customer

star star star star star

LUCILLE Fort Worth, TX

I like the technician was knowledgeable, friendly and explained what was wrong and how to fix my issue.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 3rd, 2023

check_circle

Verified Customer

star star star star star

Sally Livingstone Pasadena, CA

You always handle my needs right away and provide excellent workers to do the jobs that need to be done.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 3rd, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

MICHAEL Solvang, CA

Customer service is awful. I have been waiting since January to get my roof fixed. Every time I call they say they need a different document from the roofing company. Everybody seems to be confused. Nobody ever responds back to you and it takes a long time to get a hold of somebody on the phone.

1 year ago

Reply from American Home Shield

Hi Michael, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

May. 3rd, 2023

check_circle

Verified Customer

star star star star star

SUZANNE Helena, MT

I appreciated how quickly you responded and the excellent t service received with the local repair company.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Riley McKinniss

Wasn’t overly impressed. I asked for a breakdown of what they were & weren’t covering because I still had a large out of pocket expense despite never using the appliance that the claim was filed for.

1 year ago

Reply from American Home Shield

Hi Riley, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Thad Petty Detroit, MI

AHS provides good coverage however the contractors that are selected are the reason I will not be returning as a customer. It quite literally took over 100 days to get a furnace completed. As of this message, it has still not been inspected. I would rather pay twice amount for an even sub-par experience.

1 year ago

Reply from American Home Shield

Hi Thad, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 1st, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Kathryn Jacobs San Antonio, TX

AHS as a service is ok, it is the quality of their vendors. Bottom of the barrel providers.... to many visits to fix issues, won't return status calls, months to final resolution.

1 year ago

Reply from American Home Shield

Hi Kathryn, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 28th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

DELIA Bakersfield, CA

First contractor was very unprofessional; never heard from contractor on status. Called number always goes to voicemail and could not leave messages because box was full. Person who finally answered didn’t know status because she didn’t order the part

1 year ago

Reply from American Home Shield

Hi Delia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your contract number.

Apr. 27th, 2023

check_circle

Verified Customer

star star star star star

Bethany K. McLean, VA

SO Far any time I have needed their service I have not had any issues and the service has been great.

1 year ago

Reply from American Home Shield

Hi Bethany, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 27th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Rod Perry Texas City, TX

Reps are horrible and you can barely understand them! AHS hires the lowest quality vendors to come to your home and they do not seem to have experience to satisfy customer needs.

1 year ago

Reply from American Home Shield

Hi Rod, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 27th, 2023

check_circle

Verified Customer

star star star star star

Tyler Stowe Plano, TX

1 year ago

Reply from American Home Shield

Hi Tyler, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 26th, 2023

check_circle

Verified Customer

star star star star star_border

Gregory Widner Yucca Valley, CA

Peace of mind, have had this service for 23 years here and in Huntington Beach prior. Somewhat high priced but dependable.

1 year ago

Reply from American Home Shield

Good afternoon Gregory, We are grateful for your patronage of more than 23 years! We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Apr. 26th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

N V Issaquah, WA

Hope Shield services are not at all trustworthy specifically when it comes to plumbing issues on which Home Shield takes pride and uses in its advertisements. Their contracted plumbing company is not responsive and its plumber was rude to me on last year's service dispatch and the problem was never fixed.

1 year ago Edited May 15, 2023

Reply from American Home Shield

Hi NV, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 27th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Chris S North Las Vegas, NV

I requested service for an issue that isn’t covered in my contract. Instead of advising me of the issue, AHS charged me for a consultation only to have the individual show up to my house and tell me that the issue isn’t covered. It was a waste of money.

1 year ago

Reply from American Home Shield

Hi Chris, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 26th, 2023

check_circle

Verified Customer

star star star star star

CHARLES Mitchell, IN

Fast service and job done right. I usually only have to wait a few days to have someone come out and do a repair

1 year ago

Reply from American Home Shield

Hi Charles, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 26th, 2023

American Home Shield Reviews