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American Home Shield Reviews

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8.9

Overall Score

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Charles Pesnell

Quick and easy. Very professional people.

4 years ago

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Reply from American Home Shield

Hi Charles,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2020

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Manuel B Guaman

Because they get me a fast solution on my problem

4 years ago

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Reply from American Home Shield

Hi Manuel,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield.

Apr. 20th, 2020

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russell protentis

claims process, arrange qualified service and coverage.

4 years ago

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Reply from American Home Shield

Good morning Russell,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2020

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Vonnie Spencer

Most of AHS contractors get the problem fixed first time

4 years ago

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Reply from American Home Shield

Hi Vonnie,
Thanks for the 5-star review. American Home Shield is thrilled you’re happy with your repairs that our contractors have completed.

Apr. 21st, 2020

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Monica Santiago-Petway

Perfect service, timely and professional

4 years ago

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Reply from American Home Shield

Good morning Monica,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2020

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emily

they are very professional and timely. got the job done!

4 years ago

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Reply from American Home Shield

Hi Emily,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 21st, 2020

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Barbara K Patterson

Fast, dependable, inexpensive, phone courtesy,

4 years ago

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Reply from American Home Shield

Hi Barbara,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.

Apr. 21st, 2020

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star star star star star

Shelli Williamson

Very helpful personnel. We've been w them for 7 yes

4 years ago

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Reply from American Home Shield

HI Shelli,
Your patronage for the past 7 years is more than appreciated. We hope you continue to enjoy American Home Shield.

Apr. 21st, 2020

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star star star star star

Larry Endsley

Great service. Promptly repaired the problem.q

4 years ago

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Reply from American Home Shield

Hi Larry,
we're happy to see that you had a 5-Star experience at American Home Shield. Thanks for sharing your feedback.

Apr. 21st, 2020

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Jim Rester

They have taken care of my problems quickly

4 years ago

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Reply from American Home Shield

Hi Jim,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 21st, 2020

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Carole Smith

Quick response to your problem and always so nice!!!

4 years ago

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Reply from American Home Shield

Hi Carole,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.

Apr. 21st, 2020

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Agamani Sen

They took care of my problem in a very timely manner.

4 years ago

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Reply from American Home Shield

Hi Agamani,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.

Apr. 21st, 2020

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Michael P. Smith

Customer Service and timeliness of service and trustworthy.

4 years ago

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Reply from American Home Shield

Hi Michael,
We hope you continue to enjoy being a customer of American Home SHield. We will continue to provide you with a great service experiences and fast repairs.

Apr. 21st, 2020

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David Trevisan

The phone wait time is to long you could work on that aspect

4 years ago

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Reply from American Home Shield

Hi David,
I hate to hear about the hold time that you have experienced. I would be glad to speak with you about your service experience.

Apr. 21st, 2020

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Anonymous

great coverage - one star off for contractor assignment issues

4 years ago

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Reply from American Home Shield

Hi,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.

Apr. 21st, 2020

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Satish

customer service is not the best. And also the vendors they have also not the best.

4 years ago

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Reply from American Home Shield

Hi Satish,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Apr. 20th, 2020

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Joseph m zein

It took time to resolve the issue but Iam satisfied

4 years ago

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Reply from American Home Shield

Hi Joseph,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.

Apr. 21st, 2020

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Shannon Eades Juan Rodriguez

Very professional courteous and got the job done quickly

4 years ago

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Reply from American Home Shield

Hi Shannon,
we're happy to see that you had a 5-Star experience at American Home Shield. Thanks for sharing!

Apr. 21st, 2020

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Avondale, AZ

Always a very good response time. Great communication!

4 years ago

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Reply from American Home Shield

Hi Avondale,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2020

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William Smithson

Always quick to respond to all service calls

4 years ago

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Reply from American Home Shield

Hi William,
We hope you continue to enjoy service and the repairs that each contractor completes!

Apr. 17th, 2020

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Rick Ortiz

Feedback, response, and caring and very knowledgeable!

4 years ago

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Reply from American Home Shield

Thank you for sharing your recent experience with us. Our goal is to pair you with the best contractor that knowledgeable. We look forward to our continued business together. Have a good day.

Apr. 17th, 2020

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Jennifer Posehn

Fast and reliable service and great technicians.

4 years ago

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Reply from American Home Shield

Jennifer,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 17th, 2020

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Brenda spear

Everything I've had done is done quickly and efficiently.

4 years ago

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Reply from American Home Shield

Brenda,
Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Apr. 17th, 2020

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James Wolf

Easy, no hassle claims process with the app.

4 years ago

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Reply from American Home Shield

James,
Thanks for sharing! We love to hear that our process is easy. Although we hope there are no issues in the home, we are here if you need us in the future.

Apr. 17th, 2020

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Joseph Spann

Because we like the service and the promptness.

4 years ago

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Reply from American Home Shield

Joseph,
We're glad we are able to continue to provide good service in a good time frame. Please continue to share your experiences.

Apr. 17th, 2020

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suzzanne probst

they are timely effecient and professional.

4 years ago

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Reply from American Home Shield

HI Suzzanne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2020

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Tajar Welch

Service to my needs and ability to deliver

4 years ago

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Reply from American Home Shield

Hi Tajar,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2020

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Justin Stevenson

Quick & Reliable Service (including follow-up)

4 years ago

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Reply from American Home Shield

Justin,
I am glad to hear with paired you with the perfect contractor that was able to resolve your issue quickly. Thanks for sharing your experience with us. Take Care.

Apr. 17th, 2020

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Rich Thomas

Professional service from an outstanding plumber.

4 years ago

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Reply from American Home Shield

Rich,
We are so glad you were happy with the work from our plumbing vendor. Take Care!

Apr. 17th, 2020

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Louise Fitzgerald

They contacted the contractor right away

4 years ago

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Reply from American Home Shield

Taking care of our customers is the main goal here at AHS. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 17th, 2020

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Kristi Valentine

Always have saved us money each year on repairs

4 years ago Edited January 10, 2024

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Reply from American Home Shield

Hi Kristi,
Thank you for providing us with feedback about your AHS experienc and your patronage for the past 20 years. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 13th, 2020

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Larry & Ira

AHS is the best, quick respond and action

4 years ago

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Reply from American Home Shield

Hi Larry & Ira,
Thank you for sharing your feedback with us about your most recent AHS experience. We hope you continue to enjoy!

Apr. 2nd, 2020

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Corliss

Satisfied with the service and the expeditious way the repair was accomplished.

4 years ago

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Reply from American Home Shield

Hi Corliss,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Apr. 2nd, 2020

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Pina Maggio

Prompt, excellent, courteous service. Thorough.

4 years ago

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Reply from American Home Shield

Hi Pina,
We are pleased to hear about your AHS experience. We hope you will continue to enjoy the prompt and professional service we provide!

Apr. 2nd, 2020

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Anita Nelson

Prompt response, easy, eliminate worry about who to call.

4 years ago

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Reply from American Home Shield

Hi Anita,
Thank you for sharing your feedback with us about your most recent AHS experience. We hope you continue to enjoy the fast and efficient service!

Apr. 2nd, 2020

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Alex

Great service. Went above and beyond gave advice.

4 years ago

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Reply from American Home Shield

Hi Alex,
We strive to provide you with a great customer service experience and hope you continue to enjoy American Home Shield!

Apr. 2nd, 2020

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Lawrence Skadauski

Great company but did not tell me about a raise in my rate in new contract.

4 years ago

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Reply from American Home Shield

Hi Lawrence,
Thank you for your feedback. We understand your concerns regarding the contract increase and would be glad to speak with you.

Apr. 2nd, 2020

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Dan Etchison

Easy to work with and quick response. Contractor was great.

4 years ago

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Reply from American Home Shield

Hi Dan,
Thank you for sharing your feedback with us about your most recent AHS experience. We hope you continue to enjoy the contractors we provide!

Apr. 2nd, 2020

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Tameka Reid

Customer service is great and timeliness is outstanding

4 years ago

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Reply from American Home Shield

Hi Tameka,
I would like to thank you for your feedback. I hope you continue to enjoy the prompt and professional customer service AHS provides.

Apr. 2nd, 2020

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star star star star star

David H.

Customer friendly service with fast response times.

4 years ago

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Reply from American Home Shield

Hi David,
We strive to provide you with the best customer service experience and hope you continue to enjoy!

Apr. 2nd, 2020

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Joe Amley

Always takes care of our problem promptly.

4 years ago

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Reply from American Home Shield

Hi Joe,
Thank you for the 5-stars! Hope you continue to have a wonderful AHS experience.

Apr. 2nd, 2020

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Dean Peterson

fast and ease with customer service and repair

4 years ago

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Reply from American Home Shield

Hi Dean,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2020

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star star star star star

Chester Edwards

great service and easy to get products repaired

4 years ago

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Reply from American Home Shield

Hi Chester,
We hope you continue to enjoy the fast and efficient repairs that AHS provides!

Mar. 23rd, 2020

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Don

Trustwrothty, always on time, a good company

4 years ago

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Reply from American Home Shield

Hi Don,
Your feedback is greatly appreciated. We hope to continue to provide you with a great customer service experience.

Mar. 23rd, 2020

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Donald

Had to have service provider come out more than once to get the problem solved.

4 years ago

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Reply from American Home Shield

Hi Donald,
Thank you for providing us with feedback about your AHS experience. We hope you continue to enjoy the coverage we provide!

Mar. 24th, 2020

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Joyce

Problems are always solved quickly and correctly.

4 years ago

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Reply from American Home Shield

Hi Joyce,
Thank you for providing us with such positive feedback about your American Home Shield experience.

Mar. 24th, 2020

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John

Every time we go on line to book a problem they get to it right away.

4 years ago

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Reply from American Home Shield

Good afternoon John,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair in a timely manner.

Mar. 24th, 2020

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Jane Salvio

Have had wonderful service and very prompt

4 years ago

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Reply from American Home Shield

Hi Jane,
We hope you continue to enjoy the prompt and professional service that AHS provides!

Mar. 24th, 2020

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Mike Whealen

Clear contract, communicate well, good contractors

4 years ago

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Reply from American Home Shield

Hi Mike,
We hope you continue to enjoy the prompt and professional service that AHS provides!

Mar. 24th, 2020

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Melanie Walker

They sent someone out to my home who had no idea what they were doing. I went the entire winter without heat because of them.

4 years ago

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Reply from American Home Shield

Hi Melanie,
Thank you for providing us with feedback about your American Home Shield customer service experience. I would be glad to speak with you and assist to get the issues resolved.

Mar. 23rd, 2020