American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Audrey Wykle

They took care of my claim without a problem.

5 years ago

Reply from American Home Shield

Hi Audrey,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

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Verified Customer

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Karen

AHS always sends the best in the business to make repairs

5 years ago

Reply from American Home Shield

Hi Karen,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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M

Great customer service and problem solution

5 years ago

Reply from American Home Shield

Hi M,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

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Verified Customer

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Paul C p

I am waiting 2 weeks to get a response from vendor to fix my appliance with no answers

5 years ago

Reply from American Home Shield

Hello Paul, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority.
I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

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Verified Customer

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Latoya mcmath

Fast service great customer service I will recommend AHS

5 years ago

Reply from American Home Shield

Hi Latoya,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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cathy rouse

everything is fine when i call you and the job get done.

5 years ago

Reply from American Home Shield

Hi Cathy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 28th, 2020

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Verified Customer

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Maryann Pilch

Efficient, friendly, great customer service!

5 years ago

Reply from American Home Shield

Hi Maryann,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

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Verified Customer

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Thomas Yates

Easy to contact; quick to assign contractors

5 years ago

Reply from American Home Shield

Hi Thomas,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

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Verified Customer

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Sam

Friendly, expert, repaired problem, informative

5 years ago

Reply from American Home Shield

Hi Sam,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

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Verified Customer

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Robert Tarvin

Service call was easy and company was good

5 years ago

Reply from American Home Shield

Hi Robert,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Bill Weglage

always quick service-professional attitude

5 years ago

Reply from American Home Shield

Hi Bill,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Ramesh

Excellent service, addressed issue in less than 24 hours.

5 years ago

Reply from American Home Shield

Hi Ramesh,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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SL Sargent

They are quick to respond and send qualified technicians.

5 years ago

Reply from American Home Shield

HI SL,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

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Verified Customer

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Eddie L Murphy

Response time for services. 3 or more days for an emergency issue is not great.

5 years ago

Reply from American Home Shield

Hello Eddie, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Jul. 24th, 2020

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Verified Customer

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Elizabeth Roby

AMS stand by there word do what they say

5 years ago

Reply from American Home Shield

Hi Elizabeth, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 24th, 2020

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Verified Customer

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Mark Voth

Their customer service is second to none

5 years ago

Reply from American Home Shield

Hi Mark,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Jennifer Shrader

So far, they have charged me 3 times to send out a repair person, but only fixed 1 thing. The other two times they don't cover the repair

5 years ago

Reply from American Home Shield

Hi Jennifer,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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Verified Customer

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Karon

They solve the issue in the right time frame

5 years ago

Reply from American Home Shield

Hi Karon,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

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Verified Customer

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James Wojcik

Good cus service and good product for my home

5 years ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 24th, 2020

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Verified Customer

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Joseph Ramos

Quick response and excellent service of technician

5 years ago

Reply from American Home Shield

Hi Joseph,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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MS

Excellent service, customer service and very prompt

5 years ago

Reply from American Home Shield

Hi MS,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Al Skiles

Outstanding vendors and customer service

5 years ago

Reply from American Home Shield

Hi Al,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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CLAUDIO WEDDERBURN

TIMELINESS, AND THE PRODUCT OF THE WORK COMPLETED

5 years ago

Reply from American Home Shield

Hi Claudio,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2020

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Verified Customer

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Michael Zondlewski

Great service and fast service wuth no questions asked

5 years ago

Reply from American Home Shield

Hi Michael,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 22nd, 2020

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Verified Customer

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Sandra T.

Quality contractors, minimal wait time for repair

5 years ago

Reply from American Home Shield

Hi Sandra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Arthur

The professionalism I encountered when requesting service

5 years ago

Reply from American Home Shield

Hi Arthur,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Christine

Renewing your policy is easy, the website is easy to navigate.

5 years ago

Reply from American Home Shield

Hi Christine,
We hope you continue to enjoy AHS!

Jul. 28th, 2020

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Verified Customer

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Jeffrey Stelly

Very quick and professional services! Extremely happy.

5 years ago

Reply from American Home Shield

Hi Jeffrey,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Anonymous

Professional, fast service, excellent communication

5 years ago

Reply from American Home Shield

Hi,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Verified Customer

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Dave Zornes

You keep raising your prices.....with new customers getting all the breaks..

5 years ago

Reply from American Home Shield

Hi Dave,
We appreciate your feedback!

Jul. 28th, 2020

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Verified Customer

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Gail Williams

The quality of work done on each job is great.

5 years ago

Reply from American Home Shield

Hi Gail,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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MR

Good customer service, usually the work gets done fast.

5 years ago

Reply from American Home Shield

Hi MR,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 22nd, 2020

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Verified Customer

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James Williams

Excellent Service, Timely Service, No complaints as of yet.

5 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Taylor

Always come through even though they have very, very long hold times.

5 years ago

Reply from American Home Shield

Hi Taylor,
Thank you for your feedback!

Jul. 28th, 2020

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Verified Customer

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Celeste Sanchez

Problem solvers and polite. Answer in a timely manner

5 years ago

Reply from American Home Shield

Hi Celeste,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Karen

The service providers are always professional.

5 years ago

Reply from American Home Shield

Hi Karen,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Verified Customer

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Tang family

Very dependable. Good workmanship. Convenient. Flexible.

5 years ago

Reply from American Home Shield

Hi Tang,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

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Verified Customer

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Marilee Thomas

They're promt and professional on all levels

5 years ago

Reply from American Home Shield

Hi Marilee,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Verified Customer

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elizabeth zegarelli

I only used them once and all was good and will continue to used them.

5 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for your feedback!

Jul. 22nd, 2020

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Verified Customer

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Carolyn Thomas

Very professional good customer service would recommend

5 years ago

Reply from American Home Shield

Hi Carolyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Lizette Zamora

Prompt response, convenience, and variety

5 years ago

Reply from American Home Shield

Hi Lizette,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Verified Customer

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Derrick Wagner

Pretty easy to find contractor, good contractors visited home for repairs

5 years ago

Reply from American Home Shield

Hi Derrick,
Thank you for your feedback!

Jul. 22nd, 2020

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Verified Customer

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John Doe

Problems sometimes need multiple services for the same issue

5 years ago

Reply from American Home Shield

Hi John,
Thank you for your feedback!

Jul. 27th, 2020

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Verified Customer

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Gwen Williams

Some items are replaced with smaller or lesser quality items.

5 years ago

Reply from American Home Shield

Hi Gwen,
Thank you for your feedback!

Jul. 27th, 2020

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Verified Customer

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Kristen Phillips

Great service great prices friendly contractors

5 years ago

Reply from American Home Shield

Hi Kristen,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 22nd, 2020

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Verified Customer

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Melanie Terrell

when calling you be waiting on the phone for hours waiting to talk to someone,

5 years ago

Reply from American Home Shield

Hi Melanie,
Thank you for your feeback!

Jul. 27th, 2020

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Verified Customer

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home owner

easy to setup appt, work done well and quickly

5 years ago

Reply from American Home Shield

Hi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Urban

When you call them they get the job done.

5 years ago

Reply from American Home Shield

Hi Urban,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 22nd, 2020

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Verified Customer

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Doe Steely

Always have been responsive, they follow up.

5 years ago

Reply from American Home Shield

Hi Doe,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 23rd, 2020

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Verified Customer

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Greg Williams

Everything has been easy to do and easy to fix

5 years ago

Reply from American Home Shield

Hi Greg,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

American Home Shield Reviews