American Home Shield: Read 34,888 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Jose

Great and fast service when we requested service.

5 years ago

Reply from American Home Shield

Hi Jose, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Paek

Excellent in service of response and follow up.

5 years ago

Reply from American Home Shield

Hi Paek, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Shri

Quick response to service calls. Good communication with customers.

5 years ago

Reply from American Home Shield

Hi Shri,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Ricardo

Service is good except it is hard to talk to customer service on the phone.

5 years ago

Reply from American Home Shield

Hi Ricardo,
Thank you for your feedback!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

David Silva

Great service, contractor was excellant

5 years ago

Reply from American Home Shield

Hello David, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Joe Brenyah

They do what they say they would. Simple as that

5 years ago

Reply from American Home Shield

Hi Joe,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Satisfied Customer

Timely. Good customer service. Professional.

5 years ago

Reply from American Home Shield

Hi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Barbara

Prompt service; easy to contact; reliable

5 years ago

Reply from American Home Shield

Hi Barbara,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Eric Savage

Great Service and excellent professionalism!

5 years ago

Reply from American Home Shield

Hi Eric,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star_border star_border

Darrick White

Getting through to the department that handles replacement items was horrible - 3hr wait time

5 years ago

Reply from American Home Shield

Hello Darrick, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Robert Thomas

Great service dependable was very superb

5 years ago

Reply from American Home Shield

Hi Robert,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Doris

I've received excellent service from them.

5 years ago

Reply from American Home Shield

Hi Doris,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Heidi Wood

always on time, and do what they say they do

5 years ago

Reply from American Home Shield

Hi Heidi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Audrey Wykle

They took care of my claim without a problem.

5 years ago

Reply from American Home Shield

Hi Audrey,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Karen

AHS always sends the best in the business to make repairs

5 years ago

Reply from American Home Shield

Hi Karen,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

M

Great customer service and problem solution

5 years ago

Reply from American Home Shield

Hi M,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star_border star_border

Paul C p

I am waiting 2 weeks to get a response from vendor to fix my appliance with no answers

5 years ago

Reply from American Home Shield

Hello Paul, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority.
I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Latoya mcmath

Fast service great customer service I will recommend AHS

5 years ago

Reply from American Home Shield

Hi Latoya,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

cathy rouse

everything is fine when i call you and the job get done.

5 years ago

Reply from American Home Shield

Hi Cathy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Maryann Pilch

Efficient, friendly, great customer service!

5 years ago

Reply from American Home Shield

Hi Maryann,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Thomas Yates

Easy to contact; quick to assign contractors

5 years ago

Reply from American Home Shield

Hi Thomas,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Sam

Friendly, expert, repaired problem, informative

5 years ago

Reply from American Home Shield

Hi Sam,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Robert Tarvin

Service call was easy and company was good

5 years ago

Reply from American Home Shield

Hi Robert,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Bill Weglage

always quick service-professional attitude

5 years ago

Reply from American Home Shield

Hi Bill,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Ramesh

Excellent service, addressed issue in less than 24 hours.

5 years ago

Reply from American Home Shield

Hi Ramesh,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

SL Sargent

They are quick to respond and send qualified technicians.

5 years ago

Reply from American Home Shield

HI SL,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star_border star_border

Eddie L Murphy

Response time for services. 3 or more days for an emergency issue is not great.

5 years ago

Reply from American Home Shield

Hello Eddie, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Jul. 24th, 2020

check_circle

Verified Customer

star star star star star

Elizabeth Roby

AMS stand by there word do what they say

5 years ago

Reply from American Home Shield

Hi Elizabeth, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 24th, 2020

check_circle

Verified Customer

star star star star star

Mark Voth

Their customer service is second to none

5 years ago

Reply from American Home Shield

Hi Mark,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Jennifer Shrader

So far, they have charged me 3 times to send out a repair person, but only fixed 1 thing. The other two times they don't cover the repair

5 years ago

Reply from American Home Shield

Hi Jennifer,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

check_circle

Verified Customer

star star star star star

Karon

They solve the issue in the right time frame

5 years ago

Reply from American Home Shield

Hi Karon,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

James Wojcik

Good cus service and good product for my home

5 years ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 24th, 2020

check_circle

Verified Customer

star star star star star

Joseph Ramos

Quick response and excellent service of technician

5 years ago

Reply from American Home Shield

Hi Joseph,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

MS

Excellent service, customer service and very prompt

5 years ago

Reply from American Home Shield

Hi MS,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Al Skiles

Outstanding vendors and customer service

5 years ago

Reply from American Home Shield

Hi Al,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

CLAUDIO WEDDERBURN

TIMELINESS, AND THE PRODUCT OF THE WORK COMPLETED

5 years ago

Reply from American Home Shield

Hi Claudio,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star

Michael Zondlewski

Great service and fast service wuth no questions asked

5 years ago

Reply from American Home Shield

Hi Michael,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Sandra T.

Quality contractors, minimal wait time for repair

5 years ago

Reply from American Home Shield

Hi Sandra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Arthur

The professionalism I encountered when requesting service

5 years ago

Reply from American Home Shield

Hi Arthur,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Christine

Renewing your policy is easy, the website is easy to navigate.

5 years ago

Reply from American Home Shield

Hi Christine,
We hope you continue to enjoy AHS!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Jeffrey Stelly

Very quick and professional services! Extremely happy.

5 years ago

Reply from American Home Shield

Hi Jeffrey,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Anonymous

Professional, fast service, excellent communication

5 years ago

Reply from American Home Shield

Hi,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Dave Zornes

You keep raising your prices.....with new customers getting all the breaks..

5 years ago

Reply from American Home Shield

Hi Dave,
We appreciate your feedback!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Gail Williams

The quality of work done on each job is great.

5 years ago

Reply from American Home Shield

Hi Gail,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

MR

Good customer service, usually the work gets done fast.

5 years ago

Reply from American Home Shield

Hi MR,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

James Williams

Excellent Service, Timely Service, No complaints as of yet.

5 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Taylor

Always come through even though they have very, very long hold times.

5 years ago

Reply from American Home Shield

Hi Taylor,
Thank you for your feedback!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Celeste Sanchez

Problem solvers and polite. Answer in a timely manner

5 years ago

Reply from American Home Shield

Hi Celeste,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Karen

The service providers are always professional.

5 years ago

Reply from American Home Shield

Hi Karen,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Tang family

Very dependable. Good workmanship. Convenient. Flexible.

5 years ago

Reply from American Home Shield

Hi Tang,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

American Home Shield Reviews