Best Company badge 10,000 Reviews American Home Shield Logo

American Home Shield Reviews

star star star star_border star_border

8.8

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anita Riley Puyallup, WA

The fast response time and very professionals.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Anita,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 27th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

James Opara College Place, WA

Getting the right people for the requested service occurs in a timely manner.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi James,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 27th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kumud Virmani Gaithersburg, MD

The person who came for the job did amazing work

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Kumud,
Thanks so much for sharing your experience with us. We hope to service you again soon.

Apr. 27th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mattie Gwynn Oak, MD

The agent ready worked to get me heat on a Fri.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Mattie,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 28th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Dale Portsmouth, VA

Professional and punctual very knowledgeable

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Dale,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield.

Apr. 28th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Al Elgin, SC

Quick response time, I was kept informed

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Al,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 28th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

George Ryan Ridgeville, SC

Fast reliable service. Great value for the money

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi George,
thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 28th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Leola White Macon, GA

Very friendly and courteous, knowledgeable.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Leola,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 28th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

John Zanotti West Palm Beach, FL

so far good service and quick appointments!!

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi John,

Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 28th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Eugene Van Every Brandon, MS

Responded to problem quickly and able to resolved

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Eugene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 27th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

kristyna wickline South Bend, IN

They were quick in getting my stuff fixed

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Kristyna,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 28th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mrs.Ashley'' Splunge

Promptness and problem resolved and professionalism

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Mrs. Aplunge,
Thank you for taking the time to give your feedback. We really appreciate it and hope you continue to enjoy AHS and the prompt and professional service we provide.

Apr. 20th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jane Thomas

easy to talk with reps and are available when you need them

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jane,
We are happy to hear you had a positive experience at AHS! We value your input and encourage you to let us know more details about your experience with us.

Apr. 20th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

bev

They seem organized and efficient and prompt

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Bev,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield.

Apr. 20th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Nancy

Service was quick, technician professional

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Nancy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Nina V. Rosvoll

They were knowledgable and fixed the problem

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Nina,
We strive to provide you with knowledgeable technicians to complete each repair. Also, we hope you continue to enjoy AHS.

Apr. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

TL Walker

Always there when I need you. Excellent customer!

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi TL Walker,
We are glad to hear that you have enjoyed AHS and the coverage we provide!

Apr. 20th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Eric Rasecke

They took care of my issue with quick response and care

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Eric, Thank you for taking the time to give your feedback. We really appreciate it and hope you continue to enjoy!.

Apr. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous

Complete satisfaction with the company and the technician

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi,
Thank you for taking the time to give your feedback. We really appreciate it.

Apr. 20th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Charles Pesnell

Quick and easy. Very professional people.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Charles,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Manuel B Guaman

Because they get me a fast solution on my problem

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Manuel,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield.

Apr. 20th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

russell protentis

claims process, arrange qualified service and coverage.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Good morning Russell,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Vonnie Spencer

Most of AHS contractors get the problem fixed first time

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Vonnie,
Thanks for the 5-star review. American Home Shield is thrilled you’re happy with your repairs that our contractors have completed.

Apr. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Monica Santiago-Petway

Perfect service, timely and professional

4 years ago

American Home Shield Logo

Reply from American Home Shield

Good morning Monica,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

emily

they are very professional and timely. got the job done!

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Emily,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Barbara K Patterson

Fast, dependable, inexpensive, phone courtesy,

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Barbara,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.

Apr. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Shelli Williamson

Very helpful personnel. We've been w them for 7 yes

4 years ago

American Home Shield Logo

Reply from American Home Shield

HI Shelli,
Your patronage for the past 7 years is more than appreciated. We hope you continue to enjoy American Home Shield.

Apr. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Larry Endsley

Great service. Promptly repaired the problem.q

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Larry,
we're happy to see that you had a 5-Star experience at American Home Shield. Thanks for sharing your feedback.

Apr. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jim Rester

They have taken care of my problems quickly

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jim,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carole Smith

Quick response to your problem and always so nice!!!

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Carole,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.

Apr. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Agamani Sen

They took care of my problem in a very timely manner.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Agamani,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.

Apr. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Michael P. Smith

Customer Service and timeliness of service and trustworthy.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Michael,
We hope you continue to enjoy being a customer of American Home SHield. We will continue to provide you with a great service experiences and fast repairs.

Apr. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

David Trevisan

The phone wait time is to long you could work on that aspect

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi David,
I hate to hear about the hold time that you have experienced. I would be glad to speak with you about your service experience.

Apr. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Anonymous

great coverage - one star off for contractor assignment issues

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.

Apr. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Satish

customer service is not the best. And also the vendors they have also not the best.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Satish,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Apr. 20th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Joseph m zein

It took time to resolve the issue but Iam satisfied

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Joseph,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.

Apr. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Shannon Eades Juan Rodriguez

Very professional courteous and got the job done quickly

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Shannon,
we're happy to see that you had a 5-Star experience at American Home Shield. Thanks for sharing!

Apr. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Avondale, AZ

Always a very good response time. Great communication!

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Avondale,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

William Smithson

Always quick to respond to all service calls

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi William,
We hope you continue to enjoy service and the repairs that each contractor completes!

Apr. 17th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rick Ortiz

Feedback, response, and caring and very knowledgeable!

4 years ago

American Home Shield Logo

Reply from American Home Shield

Thank you for sharing your recent experience with us. Our goal is to pair you with the best contractor that knowledgeable. We look forward to our continued business together. Have a good day.

Apr. 17th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jennifer Posehn

Fast and reliable service and great technicians.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Jennifer,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 17th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Brenda spear

Everything I've had done is done quickly and efficiently.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Brenda,
Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Apr. 17th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

James Wolf

Easy, no hassle claims process with the app.

4 years ago

American Home Shield Logo

Reply from American Home Shield

James,
Thanks for sharing! We love to hear that our process is easy. Although we hope there are no issues in the home, we are here if you need us in the future.

Apr. 17th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Joseph Spann

Because we like the service and the promptness.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Joseph,
We're glad we are able to continue to provide good service in a good time frame. Please continue to share your experiences.

Apr. 17th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

suzzanne probst

they are timely effecient and professional.

4 years ago

American Home Shield Logo

Reply from American Home Shield

HI Suzzanne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tajar Welch

Service to my needs and ability to deliver

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Tajar,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Justin Stevenson

Quick & Reliable Service (including follow-up)

4 years ago

American Home Shield Logo

Reply from American Home Shield

Justin,
I am glad to hear with paired you with the perfect contractor that was able to resolve your issue quickly. Thanks for sharing your experience with us. Take Care.

Apr. 17th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rich Thomas

Professional service from an outstanding plumber.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Rich,
We are so glad you were happy with the work from our plumbing vendor. Take Care!

Apr. 17th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Louise Fitzgerald

They contacted the contractor right away

4 years ago

American Home Shield Logo

Reply from American Home Shield

Taking care of our customers is the main goal here at AHS. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 17th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kristi Valentine

Always have saved us money each year on repairs

4 years ago Edited January 10, 2024

American Home Shield Logo

Reply from American Home Shield

Hi Kristi,
Thank you for providing us with feedback about your AHS experienc and your patronage for the past 20 years. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 13th, 2020