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American Home Shield Reviews

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8.8

Overall Score

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Simpson Pittsburgh, PA

They responded immediately and set up a service appointment.

4 years ago

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Reply from American Home Shield

Hi Simpson,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2020

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Gordon Robinson Chambersburg, PA

Always great service, value for the money

4 years ago

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Reply from American Home Shield

Hi Gordon,
Thank you so much for taking the time to leave us this amazing review.

Jun. 4th, 2020

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Ebony Young Laurel, MD

Ease of using online site to request work and report issues in the house

4 years ago

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Reply from American Home Shield

Hi Ebony,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 7th, 2020

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Diane Burke, VA

Excellent company, outstanding customer service

4 years ago

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Reply from American Home Shield

Hi Diane,
We hope you continue to enjoy the prompt and professional service that American Home SHield provides!

Jun. 5th, 2020

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DP

Policy is clearly written and they have honored it.

4 years ago

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Reply from American Home Shield

Hi DP,
We are pleased to hear that you have enjoyed AHS and the coverage we provide!

May. 25th, 2020

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Cathy Vano

Always quick with quality repair services

4 years ago

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Reply from American Home Shield

Hi Cathy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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J. Wenger

Found a repair technician quickly and resolved the issue

4 years ago

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Reply from American Home Shield

HI J. Wegner,
Thank you so much for taking the time to leave us this amazing review.

May. 25th, 2020

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Lavonia Walker

Quick in home repair service. Technician always professional and friendly.

4 years ago

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Reply from American Home Shield

Hi Lavonia,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2020

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Jearlene Wilson

Everything thing that went out it was repair or replace

4 years ago

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Reply from American Home Shield

Hi Jearlene,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 23rd, 2020

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Kevin Richards

They have always been reliable and pleasant to deal with

4 years ago

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Reply from American Home Shield

Hi Kevin,
We hope you continue to enjoy American Home Shield!

May. 23rd, 2020

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John T

They lived up to their contract--fixed my air con

4 years ago

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Reply from American Home Shield

Hi John,
It is a pleasure to read our feedback about your AHS experience and the AC repairs! We hope you continue to enjoy the customer service and contractors that have serviced your home repairs!

May. 25th, 2020

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Anita

Cost and timeliness .A great value for the cost.

4 years ago

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Reply from American Home Shield

Hi Anita,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

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Doan

On time as promised, good customer service, Good work

4 years ago

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Reply from American Home Shield

Hi Doan,
Thank you so much for taking the time to leave us this amazing review.

May. 25th, 2020

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Todd Schmidt

Fast turnaround. Polite team. Great value for services.

4 years ago

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Reply from American Home Shield

Hi Todd,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

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Donna

There is no hassle and easy to set up service if needed.

4 years ago

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Reply from American Home Shield

Hi Donna,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

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Maria Salas

Excellent costumer service and quick response, thank you!

4 years ago

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Reply from American Home Shield

Your feedback is more than appreciated!

May. 22nd, 2020

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Timothy Wex

have been responsive for re-keyingservice

4 years ago

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Reply from American Home Shield

Hi Timothy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

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A. H. Westfield

Excellent service to resolve your issues

4 years ago

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Reply from American Home Shield

Hi A.H.,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 22nd, 2020

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John Taylor

On time and gets the job done right the first time!

4 years ago

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Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2020

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Dixie

on time, very clean technician, polite and excellent work

4 years ago

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Reply from American Home Shield

Hi Dixie,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 23rd, 2020

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LINDA POWERS

QUICK RESPONSE TO OUR DISHWASHER FAILURE.

4 years ago

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Reply from American Home Shield

Hi Linda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 23rd, 2020

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Clare

They have easy and helpful customer service

4 years ago

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Reply from American Home Shield

Hi Clare,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 23rd, 2020

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Diane Parkinson

Always have gotten rapid repair/replacement

4 years ago

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Reply from American Home Shield

Hi Diane,
Thank you for the great feedback about your American Home Shield experience!

May. 23rd, 2020

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Hector Robles

fast response time no matter if call by phone or via online

4 years ago

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Reply from American Home Shield

Hi Hector,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 23rd, 2020

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Judy Wilkinson

problem was solved and quickly taken care of

4 years ago

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Reply from American Home Shield

Hi Judy,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

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Mike Smith

Easy to schedule. Good techs. job gets done.

4 years ago

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Reply from American Home Shield

HiMike,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

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Thomas

I call, you send a tech and repair what's not working.

4 years ago

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Reply from American Home Shield

Hi Thomas,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 22nd, 2020

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David Quinn

No hassle response to all my trouble calls.

4 years ago

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Reply from American Home Shield

HI David,
We are pleased that you have enjoyed your AHS contract and the coverage we provide!

May. 22nd, 2020

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Jean-Paul Tousignant

Quick resolution and simple fix helped out greatly

4 years ago

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Reply from American Home Shield

HIJean,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 22nd, 2020

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Marcia

Never had any claims denied, along with timely service and tradesmen

4 years ago

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Reply from American Home Shield

Good morning Marcia,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 26th, 2020

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Stephen Palumbo

One of the best A/C companies you have ever sent over

4 years ago

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Reply from American Home Shield

Hi Stephen,
We are glad to hear about your great experience with the AC company!

May. 23rd, 2020

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sam

the cost over all (price of service for one year + service fees) vs. maximum benefit of the use (we needed them a lot).

4 years ago

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Reply from American Home Shield

Hi Sam,
I would be glad to speak with you about the cost and get the issues resolved.

May. 26th, 2020

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Kevin Taylor

Generally always prompt with their resolution protocols

4 years ago

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Reply from American Home Shield

Hi Kevin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Bikash Shrestha

Excellent service Very punctual and reliable

4 years ago

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Reply from American Home Shield

Hi Bikash,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2020

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Tiffany Velishka

They have been Efficient, timely, and affordable

4 years ago

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Reply from American Home Shield

Hi Tiffany,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Hanu

they attended to our complaint, promptly.

4 years ago

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Reply from American Home Shield

Hi Hanu,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Jack Smith

Good service and responsive and follow up

4 years ago

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Reply from American Home Shield

Hi Jack,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2020

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Shirley

Was over 24 hours, before I heard from repair person. Had to call AHS TWICE.

4 years ago

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Reply from American Home Shield

Hi Shirley,
Your feedback is more than appreciated.

May. 26th, 2020

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Denise

Quick service , value, customer service is good

4 years ago

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Reply from American Home Shield

Hi Denis,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

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Linda S

Professional Contractors and Warranty Coverage

4 years ago

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Reply from American Home Shield

Hi Linda,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Steve Zurhellen

They have always lived up to their contract with me.

4 years ago

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Reply from American Home Shield

Hi Steve,

It is a pleasure to read our feedback about your AHS experience over the past 25 years! We hope you continue to enjoy the customer service and contractors that have serviced your home repairs!

May. 23rd, 2020

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Lynn Stacy

Easy to use, great value, lots of coverage options

4 years ago

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Reply from American Home Shield

Hi Lynn,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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EVT

they use companies with the lowest rtaes and sometimes they are not that efficient

4 years ago

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Reply from American Home Shield

Hi EVT,
Thank you for letting us know know about this. Your feedback helps us get better.

May. 26th, 2020

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Candice Williams

I still haven’t heard back about my oven and what you guys are prepared to do

4 years ago

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Reply from American Home Shield

Hi Candice,
I hate to hear about the oven repairs that have not been completed. I would be glad to speak with you and get the issues resolved.

May. 20th, 2020

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Waltraud Sullivan

I’m with AHS for 25 years and I never was denied a claim.

4 years ago

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Reply from American Home Shield

Good morning Waltraud,
We can't thank you enough for your patronage over the past 25 years! Thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the way we do business, one of which we're really proud of, the quick response time you've been experiencing.

May. 19th, 2020

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A J Redding Sr

They’re prompt and focused & knowlegeable

4 years ago

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Reply from American Home Shield

Hi AJ,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 19th, 2020

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Maria saenz

We had to call back for the same problem to be fixed, we were told they would come in a few days and they never showed up,

4 years ago

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Reply from American Home Shield

Good morning Maria,
I hate to hear about the unsatisfactory experience with the company. I would be glad to speak with you and get the issue resolved.

May. 20th, 2020

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Juanita Wright

They Are A Professional Company Very Good Customer Service

4 years ago

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Reply from American Home Shield

Good morning Juanita,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 20th, 2020

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Kristina

2 out of the 3 times I have used them it was extermley simple!

4 years ago

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Reply from American Home Shield

Hi Kristina,
We really appreciate you taking the time out to share your American Home Shield experience with us!

May. 18th, 2020

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Ricarte

Fast service, good coverage, worth the price of warranty

4 years ago

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Reply from American Home Shield

Hi Ricarte,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 20th, 2020