American Home Shield: Read 34,915 User Reviews From Real Homeowners

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Verified Customer

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Lisa Maw Forney, TX

Quick to respond and send knowledgeable people.

6 years ago

Reply from American Home Shield

Hi Lisa,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Verified Customer

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Mark Wolski Saukville, WI

Convenient web page request and fast response

6 years ago

Reply from American Home Shield

Hi Mark,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Verified Customer

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Mary Smith McKinney, TX

They put freone in the AC but still have to run down to 72 or lower in order for it to cool

6 years ago

Reply from American Home Shield

Hi Mary, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. I have sent a private message with contact information for further assistance.

Aug. 5th, 2020

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Verified Customer

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Mary Smith Ormond Beach, FL

overall timely and great response. Good range of coverage

6 years ago

Reply from American Home Shield

Hi Mary,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Verified Customer

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Otto L Walker Lithonia, GA

Fast service! Courteous and friendly customer service.

6 years ago

Reply from American Home Shield

Hi Otto,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Verified Customer

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Ramiro Jose Harlingen, TX

Great response and work was done quickly and efficiently

6 years ago

Reply from American Home Shield

Hi Ramiro,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Verified Customer

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Sandra Villareal Corona, CA

Always have good service from them and companies they use.

6 years ago

Reply from American Home Shield

Hi Sandra,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Verified Customer

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Steven Turner Las Vegas, NV

They have been very responsive on every issue we had

6 years ago

Reply from American Home Shield

Hi Steven,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 5th, 2020

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Verified Customer

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Amy W Rio Rancho, NM

They have been quick to respond and help.

6 years ago

Reply from American Home Shield

Hi Amy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 6th, 2020

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Verified Customer

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Berhan Lilburn, GA

I was going to give 5 star until I noticed my renewal price increase by 40% Unbelievable.

6 years ago

Reply from American Home Shield

Hi Berhna,
Thank you for your feedback.

Aug. 6th, 2020

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Verified Customer

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CT Tenorio Mesa, AZ

Absolutely wonderful and expedient customer service!

6 years ago

Reply from American Home Shield

Hi CT,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Verified Customer

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Eileen Sprinkle Hampton, VA

I am very happy so far with the responses I have received

6 years ago

Reply from American Home Shield

Hello Eileen, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 6th, 2020

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Verified Customer

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Gloria real Palmetto, GA

Because every time I need service hey send the best

6 years ago

Reply from American Home Shield

Hi Gloria,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 6th, 2020

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Verified Customer

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Jeff Ross Eugene, OR

Responsiveness to getting my issue resolved

6 years ago

Reply from American Home Shield

Hi Jeff,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Verified Customer

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John Rodgers Bakersfield, CA

Always dependable. Timely replies to repair requests.

6 years ago

Reply from American Home Shield

Good morning John,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Verified Customer

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karen Cornville, AZ

they are prompt to get back and send service people

6 years ago

Reply from American Home Shield

Good morning Karen,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

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Kermit Port Charlotte, FL

It is easy to schedule work. The people show up on time. The price is fair.

6 years ago

Reply from American Home Shield

Hi Kermit, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Verified Customer

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Mark Las Vegas, NV

Response time is excellent when contacting for repair.

6 years ago

Reply from American Home Shield

Hi Mark,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 6th, 2020

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Verified Customer

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Michael Shue Golden, CO

They were prompt in arranging the requested repairs.

6 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Verified Customer

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Shirley Napoleonn um huh El Dorado, AR

They work hard to get things completed as promised.

6 years ago

Reply from American Home Shield

Hi Shirley,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Verified Customer

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T Turner Woodstock, GA

Professional Service and work with professional venders.

6 years ago

Reply from American Home Shield

HI T,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

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John Ranhofer

The A/C contractor still hasn't been here to fix the problem. I called in and asked you to assign another contractor because when I called him he told me he was overwhelmed. You did nothing.

6 years ago Edited January 10, 2024

Reply from American Home Shield

Hi John, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2020

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Verified Customer

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Rene Simard

Great response and customer service and quality of wiork

6 years ago

Reply from American Home Shield

Hello Rene, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

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Verified Customer

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ianna Sharp

service quality, ease of reporting a claim and value of premium

6 years ago

Reply from American Home Shield

Hello Ianna, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2020

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Verified Customer

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Angela weible

Great customer service. Very polite on the phone.

6 years ago

Reply from American Home Shield

Hi Angela, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2020

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Verified Customer

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RAYMON RAND

EXCELLENT SERVICE AND QUCIK TO RESPOND TO NEEDS

6 years ago

Reply from American Home Shield

Hi Raymon,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2020

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Verified Customer

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Stacey Torchon

quick turnaround time and good quality contractor

6 years ago

Reply from American Home Shield

Hi Stacey, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your nee

Jul. 27th, 2020

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Verified Customer

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Jack Rice

Professional, courteous, and quick service.

6 years ago

Reply from American Home Shield

Hi Jack, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2020

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Verified Customer

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Alicia

Because I called twice and I was on hold for almost two hours each time and it took more than a week for the company to go to do the repair

6 years ago

Reply from American Home Shield

Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected I also want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I would be glad to speak with you to get the issues resolved.

Jul. 27th, 2020

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Verified Customer

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Margarita

Always responsive and quick to follow up..

6 years ago

Reply from American Home Shield

Hi Margarita, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2020

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Verified Customer

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Jim Savena

Helpful and always try to do the right think

6 years ago

Reply from American Home Shield

Hello Jim, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

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Verified Customer

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Camille Shehee

AHS has always provided service in a timely manner for us.

6 years ago

Reply from American Home Shield

Hello Camille, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

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Verified Customer

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SUSAN (SUSIE) MIHALTAN

They take care of situations timely manner

6 years ago

Reply from American Home Shield

Hi Susan, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

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Verified Customer

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James Senn

Great quality service great company everyone AHS

6 years ago

Reply from American Home Shield

Hello James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 24th, 2020

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Verified Customer

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elizabeth wright

The have the best companies who can advise you correctly

6 years ago

Reply from American Home Shield

Hello Elizabeth, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 24th, 2020

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Verified Customer

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Julia Strozyk

Excellent, free service. Good quality merchandise used.

6 years ago

Reply from American Home Shield

Hi Julia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 24th, 2020

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Verified Customer

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Clara

Excellent service; response time phenomenal.

6 years ago

Reply from American Home Shield

Hi Clara,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 28th, 2020

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Verified Customer

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Steve Slaughter

Quick response time and great follow up.

6 years ago

Reply from American Home Shield

Hello Steve, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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Williams

Timeliness of reponse / reciept of parts or products could be better.

6 years ago

Reply from American Home Shield

Hi William, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Jul. 28th, 2020

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Verified Customer

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Ian Mc

Great trouble free service. Never had any issues

6 years ago

Reply from American Home Shield

Hello Ian, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Jul. 28th, 2020

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Verified Customer

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Rhonda Lynch

cost, service provided, vendors they use, promptness

6 years ago

Reply from American Home Shield

Hi Rhonda, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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K. Walker

Always concerns about their customer over busiense

6 years ago

Reply from American Home Shield

Hi K, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Jul. 28th, 2020

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Verified Customer

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Rhonda

Quick and responsive. Definitely recommend

6 years ago

Reply from American Home Shield

Hi Rhonda,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

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Verified Customer

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Yadira Robertson

Fast service , good costumer service and good price

6 years ago

Reply from American Home Shield

Hi Yadira, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Mike Padgett

Affordable, dependable and knowledgeable

6 years ago

Reply from American Home Shield

Hello Mike, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Jul. 28th, 2020

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Verified Customer

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Roberto rodriguez

They responded to my needs in a timely manner

6 years ago

Reply from American Home Shield

Hi Roberto, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Thomas O. Snyder

Very Precise, Always does a outstanding Job

6 years ago

Reply from American Home Shield

Hi Thomas, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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Clarke Steele

timely, professional, efficient, quick work

6 years ago

Reply from American Home Shield

Hi Clarke,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide

Jul. 28th, 2020

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Verified Customer

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Kathy

Timely, professional and the technician was very competent.

6 years ago

Reply from American Home Shield

Hi Kathy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide

Jul. 28th, 2020

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Verified Customer

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Rita Dirro & Pietro Saemian

Fast response, fast action, caring staff.

6 years ago

Reply from American Home Shield

Hi Rita,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

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