American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Anonymous Sugar Land, TX

Prompt service. Issue resolved everything I call

5 years ago

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Lori Ward Fort Mohave, AZ

Because I have been trying to speak to someone in corporate but can't find a number and no one will give me the information

5 years ago

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Holly Shields Descanso, CA

They take care of everything in record time.

5 years ago

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Lori R Brea, CA

Had someone come out quickly to get it my electric fixed.

5 years ago

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Darren West Bakersfield, CA

Because they treated me fairly And quickly

5 years ago

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Erika Pleasanton, CA

Quick response time and set appt right away

5 years ago

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Gayle Ward Nehalem, OR

Takes a long time to get repairmen to the house. AHS needs to expand their pool of resources.

5 years ago

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Nguyen Vo Portland, OR

Professional, good and convenient services.

5 years ago

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F Joel Thomas Kennewick, WA

Fixed three toilets then called to say wasn't covered under warranty AFTER 26 years of paying premiums!! About $13,000 WOW! Cost to them $120??

5 years ago

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Verified Customer

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J Vitale Wantagh, NY

Very professional,helpful in resolving the problem

5 years ago

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Stephen Palucka Verona, PA

Affordability and good customer service.

5 years ago

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philip villanueva Jenkintown, PA

Incredibly fast and got it right the first time

5 years ago

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Stephen Shepherd Waldorf, MD

Always prompt and courteous when addressing a claim

5 years ago

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William Wimpye Upper Marlboro, MD

Very professional and quick to respond to my situation.

5 years ago

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Doris Petersburg, VA

Very attentive, deal with problems that may arise

5 years ago

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sandra Danville, VA

always right on time i can call and get service right away

5 years ago

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Shawna Walker Greenville, SC

Prompt service and friendly knowledgeable

5 years ago

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Paul Schlabach Lawrenceville, GA

Company has performed per contract in a timely manner

5 years ago

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Demetrius Polk Lawrenceville, GA

The Company follows up both by phone and email

5 years ago

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Tanya Skinner Griffin, GA

The Customer service lady professionalism

5 years ago

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shirley ware McDonough, GA

Because they will get some one to come out pretty quickly.

5 years ago

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Andrei Stieber Atlanta, GA

Responsive, but insisting too much on repairs as opposed to replacements.

5 years ago

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P Warden Gainesville, GA

Responsiveness, efficiency, dependability of providers.

5 years ago

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Joann Pompano Beach, FL

When you call service,they are always there to help.

5 years ago

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carolyn Bradenton, FL

They respond quickly when there is a problem

5 years ago

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Avery Thompson Birmingham, AL

Professional & immediately responded to my problem!!!

5 years ago

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RBS Newark, DE

Service was timely from first point of contact.

5 years ago

Reply from American Home Shield

Hi RBS,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2020

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Verified Customer

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Chris Woodbridge, VA

Horrible! Terrible wait times, atrocious contractors who don't get the work done, multiple call backs to only have the job not fixed

5 years ago

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Verified Customer

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Shirley Stewart Greensboro, NC

Excellent warranty company and so easy to contact

5 years ago

Reply from American Home Shield

Hi Shirley,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 19th, 2020

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Karen Presley Decatur, GA

It was easy to make an appointment and the technician was knowledgeable

5 years ago

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Gregory s washington Winter Springs, FL

Prompt and very professional and knowledgeable

5 years ago

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Diana Great Bend, KS

Always dependable and send reputable service providers

5 years ago

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Katy Swancutt Dallas, TX

Prompt & effective resolution of AC unit capacitor failure.

5 years ago

Reply from American Home Shield

Hi Katy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2020

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Verified Customer

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Avis North Richland Hills, TX

Responsiveness and willing to fix/replace items

5 years ago

Reply from American Home Shield

Hello Avis, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 19th, 2020

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Verified Customer

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Herman Tewasilmal Humble, TX

They're quick to respond and always keep you inform.

5 years ago

Reply from American Home Shield

Hi Herman, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2020

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Verified Customer

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gina League City, TX

Easy to deal with website is easy to follow

5 years ago

Reply from American Home Shield

Hello Gina, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 19th, 2020

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Verified Customer

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Derrick Nurillo, TX

Quick response and they send you a company within 24 hours

5 years ago

Reply from American Home Shield

Hi Derrick, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 19th, 2020

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Verified Customer

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Barbara Paschall Phoenix, AZ

The whole experience was terrible. From the first moment I had trouble with my AC. I'm switching to another another company

5 years ago

Reply from American Home Shield

Hi Barbara, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 19th, 2020

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Verified Customer

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George Rodriguez Henderson, NV

Very professional, informative, on time.

5 years ago

Reply from American Home Shield

Hi George, Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with contractors that are knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Aug. 19th, 2020

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Verified Customer

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Norma North Las Vegas, NV

Agents are hard to understand when speaking or get them to understand the problems.

5 years ago

Reply from American Home Shield

Hello Norma, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Aug. 19th, 2020

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Verified Customer

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Shauna Gut North Las Vegas, NV

Timely response and issue resolved without extra fees.

5 years ago

Reply from American Home Shield

Hello Shauna, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 19th, 2020

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Verified Customer

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Ray, renting from Jerry Las Vegas, NV

Quick Response and professional customer service

5 years ago

Reply from American Home Shield

Hello Ray, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2020

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Verified Customer

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Myles Stevenson Ranch, CA

poor customer service. long wait time. dropped calls. no call backs. always messing up work orders.

5 years ago

Reply from American Home Shield

Hi Myles, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 18th, 2020

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Verified Customer

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Liz Lancaster, CA

Great Customer service, reliable, good service

5 years ago

Reply from American Home Shield

Hi Liz, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 18th, 2020

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Verified Customer

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Patricia Rott Lodi, CA

great customer service and computer service

5 years ago

Reply from American Home Shield

Hello Patricia, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 18th, 2020

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Verified Customer

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Anne Roanoke, TX

AHS always gets the service done in a timely manner.

5 years ago

Reply from American Home Shield

Hi Anne, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 11th, 2020

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Verified Customer

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Andrew Ryal Houston, TX

Extreme professionalism, courtesy and timelyness

5 years ago

Reply from American Home Shield

Hi Andrew, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 11th, 2020

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Verified Customer

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Jennifer Singleton Los Angeles, CA

Prompt service good work efficient timely

5 years ago

Reply from American Home Shield

Hi Jennifer, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2020

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Verified Customer

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Yvonne Sager Palmdale, CA

They helped me with my problem in a timely manner

5 years ago

Reply from American Home Shield

Hi Yvonne, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2020

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Verified Customer

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Charlotte Whitehead Clinton, MD

Professionalism and experience and on time

5 years ago

Reply from American Home Shield

Hi Charlotte, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Aug. 10th, 2020

American Home Shield Reviews