American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Beverly Parrish Davenport, IA

Very prompt appointment and very professional

5 years ago

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Bill Parker Madera, CA

Took care of my issues in a timely manner.

5 years ago

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Bob Sugar Land, TX

Pleasant and responsive customer service team.

5 years ago

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Carla Walker Honey Grove, TX

Awesome service and the nicest men who installed the unit.

5 years ago

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Debbie Seiffert Henderson, NV

On time and did a good job, was respectful too

5 years ago

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Derek Walden Draper, UT

It takes over a week to get a sink unblocked and when you call to complain, they have you on hold for 30 minutes! Appalling service.

5 years ago

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Elizabeth M Smith Trussville, AL

Easy to request service; fast response and problem solved.

5 years ago

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Ethel Worthon Matteson, IL

Professional, knowledgeable customer service.

5 years ago

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brenda brackins Waterford, MI

They took care of the problem and fixed it

5 years ago

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Shelly Thornton Jefferson, IA

they always fix or replace what needs done

5 years ago

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Ml Grayslake, IL

Professional and good reliable coverage......

5 years ago

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Claudia Rodgers Little Rock, AR

They are quick to respond to my household needs.

5 years ago

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Harold Polk Wylie, TX

Service is always prompt. No issues since joining AHS.

5 years ago

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Pat Emory, TX

Been working on claim since March of this year. Your on hold for 1 to 1 1/2 hour

5 years ago

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JT Van Alstyne, TX

Length of time to order and replace essential appliance parts.

5 years ago

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Lydia Thompson North Richland Hills, TX

prompt service and good choices for service providers

5 years ago

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Ronald Williams Houston, TX

Professional and quick. And on time and very friendly

5 years ago

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Anonymous Sugar Land, TX

Prompt service. Issue resolved everything I call

5 years ago

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Lori Ward Fort Mohave, AZ

Because I have been trying to speak to someone in corporate but can't find a number and no one will give me the information

5 years ago

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Holly Shields Descanso, CA

They take care of everything in record time.

5 years ago

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Lori R Brea, CA

Had someone come out quickly to get it my electric fixed.

5 years ago

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Darren West Bakersfield, CA

Because they treated me fairly And quickly

5 years ago

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Erika Pleasanton, CA

Quick response time and set appt right away

5 years ago

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Gayle Ward Nehalem, OR

Takes a long time to get repairmen to the house. AHS needs to expand their pool of resources.

5 years ago

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Nguyen Vo Portland, OR

Professional, good and convenient services.

5 years ago

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F Joel Thomas Kennewick, WA

Fixed three toilets then called to say wasn't covered under warranty AFTER 26 years of paying premiums!! About $13,000 WOW! Cost to them $120??

5 years ago

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J Vitale Wantagh, NY

Very professional,helpful in resolving the problem

5 years ago

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Stephen Palucka Verona, PA

Affordability and good customer service.

5 years ago

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philip villanueva Jenkintown, PA

Incredibly fast and got it right the first time

5 years ago

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Stephen Shepherd Waldorf, MD

Always prompt and courteous when addressing a claim

5 years ago

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William Wimpye Upper Marlboro, MD

Very professional and quick to respond to my situation.

5 years ago

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Doris Petersburg, VA

Very attentive, deal with problems that may arise

5 years ago

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sandra Danville, VA

always right on time i can call and get service right away

5 years ago

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Shawna Walker Greenville, SC

Prompt service and friendly knowledgeable

5 years ago

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Paul Schlabach Lawrenceville, GA

Company has performed per contract in a timely manner

5 years ago

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Demetrius Polk Lawrenceville, GA

The Company follows up both by phone and email

5 years ago

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Tanya Skinner Griffin, GA

The Customer service lady professionalism

5 years ago

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shirley ware McDonough, GA

Because they will get some one to come out pretty quickly.

5 years ago

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Andrei Stieber Atlanta, GA

Responsive, but insisting too much on repairs as opposed to replacements.

5 years ago

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P Warden Gainesville, GA

Responsiveness, efficiency, dependability of providers.

5 years ago

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Joann Pompano Beach, FL

When you call service,they are always there to help.

5 years ago

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carolyn Bradenton, FL

They respond quickly when there is a problem

5 years ago

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Avery Thompson Birmingham, AL

Professional & immediately responded to my problem!!!

5 years ago

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RBS Newark, DE

Service was timely from first point of contact.

5 years ago

Reply from American Home Shield

Hi RBS,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2020

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Verified Customer

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Chris Woodbridge, VA

Horrible! Terrible wait times, atrocious contractors who don't get the work done, multiple call backs to only have the job not fixed

5 years ago

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Verified Customer

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Shirley Stewart Greensboro, NC

Excellent warranty company and so easy to contact

5 years ago

Reply from American Home Shield

Hi Shirley,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 19th, 2020

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Verified Customer

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Karen Presley Decatur, GA

It was easy to make an appointment and the technician was knowledgeable

5 years ago

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Gregory s washington Winter Springs, FL

Prompt and very professional and knowledgeable

5 years ago

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Diana Great Bend, KS

Always dependable and send reputable service providers

5 years ago

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Katy Swancutt Dallas, TX

Prompt & effective resolution of AC unit capacitor failure.

5 years ago

Reply from American Home Shield

Hi Katy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2020

American Home Shield Reviews