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American Home Shield Reviews

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8.8

Overall Score

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Alice Turner Fredericksburg, VA

The contractors they send you take to long to come and fix your problem and they don’t work on weekends.

4 years ago

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Reply from American Home Shield

Hi Alice,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

Jun. 12th, 2020

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Vickie Worsham Hendersonville, NC

Great service and very professional. Always on time

4 years ago

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Reply from American Home Shield

Hi Vikie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2020

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SHERRY Cedar Hill, TX

PROMPT, EXCELLENT, FINISHED ON TIME AND AWESOME WORK

4 years ago

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Reply from American Home Shield

Hi Sherry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2020

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Betty Peacock Granbury, TX

Have always given me promp attention with good vendors.

4 years ago

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Reply from American Home Shield

Good afternoon Betty,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2020

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Kathryn Weatherly Leander, TX

Did what I needed done. Response was timely. Service provider did a good job.

4 years ago

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Reply from American Home Shield

Hi Kathryn,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 9th, 2020

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Az Customers Phoenix, AZ

They cover your appliances and reimburse accordingly

4 years ago

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Reply from American Home Shield

Hi Az,
Thank you for your feedback about your expereince. We hope you continue to enjoy!

Jun. 9th, 2020

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Kathleen Orange, CA

Good service allows me to call contractor direct

4 years ago

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Reply from American Home Shield

Hi Kathleen,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 9th, 2020

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Efren Ewa Beach, HI

They act and send someone to fix the problem immediately.

4 years ago

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Reply from American Home Shield

Good morning Efren,
Your feedback about your AHS experience is more than appreicated.

Jun. 9th, 2020

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Eva Woodbridge, VA

Customer service personnel was very helpful

4 years ago

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Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 11th, 2020

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Terry Patrick Wake Forest, NC

On time,correct parts and professional work ethic

4 years ago

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Reply from American Home Shield

Hi Terry,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 10th, 2020

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Odell Sumter Columbia, SC

They are very helpful and knowledgeable.

4 years ago

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Reply from American Home Shield

Good morning Odell,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 11th, 2020

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Delores Newnan, GA

No delay, they took care of problems right away.

4 years ago

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Reply from American Home Shield

Good morning Delores,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 11th, 2020

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Tamara Tripllett Longwood, FL

Services and company they use are great quality.

4 years ago

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Reply from American Home Shield

Hi Tamara,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 10th, 2020

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Carmen Marta OConnor Ocala, FL

Good service, and qualified professionals

4 years ago

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Reply from American Home Shield

Hi Carmen,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 10th, 2020

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Keniquia Rutledge Pinson, AL

professional and great service there when I need them.

4 years ago

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Reply from American Home Shield

Hi Keniquia,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 11th, 2020

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Patricia Taylor Birmingham, AL

they get some one out here as soon as they can

4 years ago

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Reply from American Home Shield

Hi Patricia,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 11th, 2020

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James Pellegrinon Cincinnati, OH

Responsive and happy with vendors who were on-time and professional

4 years ago

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Reply from American Home Shield

Hi James,
We appreciate your feedback about your American Home SHield experience and the contractors that we provide. We hope you continue to enjoy!

Jun. 12th, 2020

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Charlette Englewood, OH

Quick response and use quality service companies

4 years ago

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Reply from American Home Shield

Hi Charlette,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 10th, 2020

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ron Des Moines, IA

good service, prompt answers, good value

4 years ago

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Reply from American Home Shield

Hi Ron,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 11th, 2020

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Bill Sisler Dubuque, IA

Service prompt and complete. Enjoyable to work with.

4 years ago

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Reply from American Home Shield

Good morning Bill,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 11th, 2020

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Dorothy Richardson South Holland, IL

Prompt responses and ability to pay service fee in advance.

4 years ago

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Reply from American Home Shield

Hi Dorothy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2020

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Carol Arnold, MO

Take care of getting help with expediency

4 years ago

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Reply from American Home Shield

Hi Carol,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 10th, 2020

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M. Ward Saint Louis, MO

Great service and professional contracted staff.

4 years ago

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Reply from American Home Shield

Hi,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2020

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Steven Snyder Edmond, OK

Efficient, competent and reasonable costs.

4 years ago

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Reply from American Home Shield

Good afternoon Steven,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2020

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JOHN W ROEBUCK Yukon, OK

seems as though service has dropped off, not concerned about what the customer needs

4 years ago

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Reply from American Home Shield

Hi John,
Your feedback is more than appreciated!

Jun. 11th, 2020

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Terry Longview, TX

They are easy to work with. Turn around is very quick

4 years ago

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Reply from American Home Shield

Hi Terry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2020

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Wilhelmina Sims Harker Heights, TX

The service is on time and the combos dependable.

4 years ago

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Reply from American Home Shield

Hi Wilhelmina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2020

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Cynthia Vera Georgetown, TX

The turn around for fixing my appliances has been really good!

4 years ago

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Reply from American Home Shield

Hi Cynthia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 12th, 2020

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Pat Rueter Austin, TX

Quick response, quality of vendors, value

4 years ago

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Reply from American Home Shield

Hi Pat,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2020

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Maxine Roehrig Phoenix, AZ

for timely requests for service but not always best referred companies

4 years ago

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Reply from American Home Shield

Hi Maxine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs.

Jun. 11th, 2020

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Rose Mary Lechuga-Rivera Tolleson, AZ

We are satisfied with their service and the timely manner received

4 years ago

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Reply from American Home Shield

Good morning Rose!
We appreciate your feedback about your American Home SHield experience and the contractors that we provide. We hope you continue to enjoy!

Jun. 12th, 2020

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Yvette M Walton North Las Vegas, NV

Prompt service, on time and happy with the results

4 years ago

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Reply from American Home Shield

Hi Yvette,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2020

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Jim Las Vegas, NV

THey are prompt and have never had a problem.

4 years ago

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Reply from American Home Shield

Hi Jim,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2020

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Roosevelt Williams, Jr. Las Vegas, NV

Great service, Great service, Great service, Great service!

4 years ago

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Reply from American Home Shield

Hi Roosevelt,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 9th, 2020

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Mike Studio City, CA

Good services but sometimes a long wait for parts

4 years ago

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Reply from American Home Shield

Hi Mike,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 9th, 2020

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Bill Escondido, CA

I find AHS to be helpful and responsive to my requests

4 years ago

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Reply from American Home Shield

Hi Bill,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 10th, 2020

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Ruth Medina, OH

Great service and works with great contractors

4 years ago

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Reply from American Home Shield

Hi Ruth,
Thank you for taking the time to provide a rating. Your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 10th, 2020

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Patricia Kay Smith Brush Prairie, WA

They are prompt and good service. I would recommend this service highly.

4 years ago

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Reply from American Home Shield

Hi Patricia,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 10th, 2020

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Nancy S Arlington, VA

Customer service was professional and timely

4 years ago

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Reply from American Home Shield

Hi Nancy,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 11th, 2020

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Cynthia Smith Kennesaw, GA

They were prompt, professional and neat.

4 years ago

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Reply from American Home Shield

Hi Cynthia,
We appreciate your feedback about your American Home SHield experience and the contractors that we provide. We hope you continue to enjoy!

Jun. 12th, 2020

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star star star star star

Charles Sacks Lawton, OK

Excellent, prompt, professional service.

4 years ago

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Reply from American Home Shield

Hi Charles,
We are pleased to hear about the excellent customer service you have received with AHS!

Jun. 11th, 2020

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Karen Triola Leander, TX

always timely and good people sent to do repairs

4 years ago

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Reply from American Home Shield

Good afternoon Karen,
We are pleased to hear about the excellent customer service you have received with AHS!

Jun. 11th, 2020

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Jody Steinlauf

They go out of their way not to properly fix items. There customer service reps do not understand their services.

4 years ago

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Reply from American Home Shield

Hi Jody,
Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 13th, 2020

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star star star star star

Gail Willoughby

reliable service and quick response. Good customer service

4 years ago

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Reply from American Home Shield

Hi Gail,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 10th, 2020

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star star star star star

Faye Thompson-Wilson

Great service every time I’ve had to put a claim in.

4 years ago

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Reply from American Home Shield

Hi Faye,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 11th, 2020

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Heidi

Good service, I am getting out of the insurance what I need. Thank you!

4 years ago

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Reply from American Home Shield

Hi Heidi,
Your feedback is greatly appreciated!

Jun. 12th, 2020

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Carla White

Everything went smooth and no problems at all.

4 years ago

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Reply from American Home Shield

Hi Carla,
We are pleased to hear about your excellent service experience.

Jun. 10th, 2020

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Stecher Y

Professional staff providing great customer service

4 years ago

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Reply from American Home Shield

Hi Stecher,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 11th, 2020

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Kelley Nickerson Uxbridge, MA

Long hold times to speak to someone & too many restrictions on service and what is covered

4 years ago

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Reply from American Home Shield

Hi Kelley,
I would be glad to speak with you and discuss your AHS experience to have the faucets repaired.

Jun. 13th, 2020

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Sophia Shuler Sicklerville, NJ

Easy claim process, excellent communication

4 years ago

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Reply from American Home Shield

Hi Sophia,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 11th, 2020