American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Karrie Wojciechowski

It took almost 3 wk to get a new water heater because you sent the wrong plumber out the first time and the second took their time coming out

5 years ago

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Beverly Williams

They were timely, professional and the efficient

5 years ago

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April

Responded to and repaired our issues quickly.

5 years ago

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Yolanda Solís

They have fast service,efficient & professional personnel.

5 years ago

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Frustrated

Can't get thru on the phone after 1+ hr wait. Can't get the technician to call me back with a return service request to fix the original issue.

5 years ago

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Kathy Thompson

They have always delivered as promised and always timely.

5 years ago

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Ronald Smith

Fast and good get service make fix and go go my ac

5 years ago

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Dominique

AHS has Quick response and good coverage

5 years ago

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Gladys Scourtias

Good. They raised my price after too many visits and now they cancelled my renewal.

5 years ago

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Claudio Zamponi

immediate feedback and immediate solution

5 years ago

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Jenn

We had to use our warranty and it was quick and easy.

5 years ago

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John Stoehr

Awesome service great response and very happy.

5 years ago

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Nader

Good company, prompt and get the job done

5 years ago

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David

They came out and lived up to their contract

5 years ago

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Bethany Stivers

All of my claims have been covered 100%.

5 years ago

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Jasper

They raised their monthly rate again last month, electrical work in this area is horrible

5 years ago

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Simon

Ease of registering a service call. Good companies that they contract with.

5 years ago

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Gayle Haney

They only send resource s that only fix with bandages so that they can keep returning to repair with another bandaid.

5 years ago

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Ed Zachary

Did what was asked, and woek was done great.

5 years ago

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Smith

Their promptness in response to my claim.

5 years ago

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Leona Rehm

Generally quick response and contractors are professional.

5 years ago

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JoAnn Timm

I usually get assigned a company within a few monutes.

5 years ago

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Sharon Thurman

great service very professional personal! Tank You!

5 years ago

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Donna Kyle, TX

Home Shield is prompt, courteous, straight forward!

5 years ago

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Cheyenne olmedo Round Rock, TX

They were very courteous and knowledgeable

5 years ago

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Lyrrae Phoenix, AZ

easy to work with, fast effective response

5 years ago

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Ada Surprise, AZ

The techician was fast. knowledgeable and professional

5 years ago

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Reann C Moretto Roswell, NM

Always courteous, fast and very reliable!

5 years ago

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Mary Melissa Moore Las Vegas, NV

They responded to my needs quickly and accurately

5 years ago

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IC Van Nuys, CA

I rated them this way because the online system is easy to use.

5 years ago

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Terryl Thomas Fresno, CA

On time, reliable, referred someone out right away.

5 years ago

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Ray Stone Issaquah, WA

Fast responses, low fees, great coverage.

5 years ago

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R. W. Anchorage, AK

Good coverage and great customer service

5 years ago

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Sheri Sines Martinsburg, WV

Love them!! They are fast at getting someone out to you.

5 years ago

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Don Hamilton, OH

They have always been helpful with repairs

5 years ago

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Darrell Schmelz Mooresville, IN

They had prompt service and fixed problem.

5 years ago

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Nancy Siriano Bensenville, IL

I rate them the highest because they offer prompt service.

5 years ago

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Glori Sternickle Winnebago, IL

Always fast service and updates on service appts.

5 years ago

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SHarri Fort Worth, TX

I am happy with the response when I place a work order

5 years ago

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Johns Houston, TX

They need more call takers for special issues to get resolved.

5 years ago

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Aaron Zimmerman San Antonio, TX

Quick response, professional contractors in their network

5 years ago

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Lorena Tellez Round Rock, TX

Professionalism and promptness to the issues

5 years ago

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Stella Odessa, TX

first service requested in August no issues

5 years ago

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Cheryl Charlotte, NC

Having the AHS policy saved me almost $1000.

5 years ago

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Donahue Douglasville, GA

They were negligent in contacting me when my delivery date changed. The date changed twice.

5 years ago

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Richard Ticks Spring, TX

So hard to get a hold of when there is a problem. Stayed on hold over 1 hour. Finally hung up feeling that was what they were hoping you do.

5 years ago

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Mallory Amarillo, TX

The process is very easy and its super affordable.

5 years ago

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Elizabeth Pacheco Winchester, CA

Fast service and they fix my Refrigerator.

5 years ago

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Nadine Zygowiec Matthews, NC

Service was prompt and took care of my problem.

5 years ago

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Janet Wilkinson Anderson, SC

Immediate response to request for service

5 years ago

American Home Shield Reviews