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American Home Shield Reviews

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8.8

Overall Score

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Margie Shanahan Copperas Cove, TX

Quick service, assigned good contractors, covered warranty

4 years ago

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Reply from American Home Shield

Hi Margie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 26th, 2020

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Janie Ramon Waco, TX

excellent customer service was top notch

4 years ago

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Reply from American Home Shield

Hi Janie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 24th, 2020

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Ricky Conroe, TX

Got all fixed in a timely manner and I was pleased

4 years ago

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Reply from American Home Shield

HI Ricky,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 24th, 2020

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Mark Urey Spring, TX

Timely response to something needing to be fixed.

4 years ago

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Reply from American Home Shield

Hi Mark,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Lorrie Spring, TX

I have always had great contractors fix my issues timely

4 years ago

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Reply from American Home Shield

Hi Lorrie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 26th, 2020

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Dwayne Patterson Georgetown, TX

Professional and prompt and courteous and nice

4 years ago

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Reply from American Home Shield

Hi Dwayne,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 24th, 2020

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Alan Perkins Brighton, CO

Was very pleased with the service we received

4 years ago

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Reply from American Home Shield

Hi Alan,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 24th, 2020

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Karen Saxton Saint George, UT

Great communication and quick response to service request.

4 years ago

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Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Franco Valentini Glendale, AZ

The company respond promptly to any request for repair.

4 years ago

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Reply from American Home Shield

Hi Franco,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 25th, 2020

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Colleen Olsen Tucson, AZ

Things get done very quickly and throughly

4 years ago

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Reply from American Home Shield

Hi Colleen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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John North Las Vegas, NV

Fast resolve to the problem, easy on line request system

4 years ago

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Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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missi Pahrump, NV

Always on time and good service ,highly recommended

4 years ago

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Reply from American Home Shield

Hi Missi,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 23rd, 2020

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Michael Penn Canoga Park, CA

Terrible customer service; no means of communicating online and long wait times on the phone; difficulty resolving issues

4 years ago

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Reply from American Home Shield

Good morning Michael,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.

Jun. 25th, 2020

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CHRIS SKOPIS Louisville, KY

Great service. The repair man was very knowledgeable

4 years ago

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Reply from American Home Shield

Hi Chris,
We strive to provide you with the best team of contractors to service your home needs.

Jun. 27th, 2020

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Robyn Provis Dayton, OH

So far they've been easy and fair to work with.

4 years ago

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Reply from American Home Shield

Hi Robyn,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Kim Whitworth Kalispell, MT

They took care of my warranty issue very quickly.

4 years ago

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Reply from American Home Shield

Hi Kim,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 27th, 2020

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Yolanda perez Rosharon, TX

Love it the job gets done not take long great job

4 years ago

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Reply from American Home Shield

Hi Yolanda,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Edward Villarreal San Antonio, TX

They honor work requests as advertised with no fuss

4 years ago

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Reply from American Home Shield

Hi Edward,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Felicia Rowe Parker, CO

Timeliness and professionalism and Accuracy

4 years ago

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Reply from American Home Shield

Hi Felicia,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 27th, 2020

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P Denver, CO

Promptness for service and excellent service co

4 years ago

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Reply from American Home Shield

Hi P,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 27th, 2020

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marvin walton Efland, NC

good service they send good qualty people to your home

4 years ago

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Reply from American Home Shield

Hi Marvin,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jun. 27th, 2020

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Carolyn M Trembacz Willow Spring, NC

Good results when needed. Prompt response from repair company.

4 years ago

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Reply from American Home Shield

Hi Carolyn,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jun. 27th, 2020

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Bobbi Matzner Columbia, SC

Fast, reasonable, efficient and reliable service

4 years ago

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Reply from American Home Shield

Hi Bobbi,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jun. 27th, 2020

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Mark Yates Jackson, TN

They have been quick to fix any issues I have had

4 years ago

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Reply from American Home Shield

Hi Mark,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 25th, 2020

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Jayne Robinson Biloxi, MS

Quick resolution of the problem with a reputable business.

4 years ago

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Reply from American Home Shield

Hi Jayne,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 27th, 2020

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Linda Simpson Bacliff, TX

Great service and customer service I would highly recommend

4 years ago

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Reply from American Home Shield

Hi Linda,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Carol Tierney Casa Grande, AZ

Fast, caring, excellent service and very knowledgeable

4 years ago

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Reply from American Home Shield

Hi Carol,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Michael Schwanenberger Tucson, AZ

They only pay what they absolutely have to and they hire the cheaperst contractors who normally have terrible reviews.

4 years ago

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Reply from American Home Shield

Hi Michael,
Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Ruben Uribe San Jacinto, CA

Excellent service from customer service and providers

4 years ago

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Reply from American Home Shield

Hi Ruben,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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leroy Kingsburg, CA

good service . timely repair. no hastle warranty. good value.

4 years ago

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Reply from American Home Shield

Hi Leroy,

Thank you for taking the time to provide a rating. We hope you continue to enjoy AHS!

Jun. 27th, 2020

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Ken Woods Sacramento, CA

Ease of filing a claim, and promptness of service

4 years ago

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Reply from American Home Shield

Hi Ken,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 27th, 2020

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Steve Denville, NJ

Slow response time, not always the best vendors. No guidance to vendors during COVID-19

4 years ago

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Reply from American Home Shield

Hi Steve,
Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Irene Stathis Coraopolis, PA

They are quick and their customer service is great

4 years ago

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Reply from American Home Shield

Hi Irene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 25th, 2020

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Hannah Middletown, DE

Staff is very understanding about my concerns.

4 years ago

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Reply from American Home Shield

Hi Hannah,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 27th, 2020

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Benjamin Murphy II Waldorf, MD

Poor response on Dec. service and March service calls; Long wait times for customer service on telephone calls.

4 years ago

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Reply from American Home Shield

Hi Benjamin,
Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Mays Temple Hills, MD

Quick response did what needed to be done.

4 years ago

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Reply from American Home Shield

Hi Mays,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 27th, 2020

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Desiree Reeb Las Vegas, NV

They have yet to let me down. Usually prompt with service

4 years ago

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Reply from American Home Shield

Hi Desiree,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jun. 18th, 2020

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Michael C Shane Dayton, NV

They are responsive, professional, efficient, good value

4 years ago

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Reply from American Home Shield

Hi Michael,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 19th, 2020

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Tricia A Vanasco West Hills, CA

excellent service - fast service - great customer service

4 years ago

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Reply from American Home Shield

Hi Tricia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 18th, 2020

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Curt Upland, CA

They have always come through for us when needed.

4 years ago

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Reply from American Home Shield

Hi Curt,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 18th, 2020

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Beth Bakersfield, CA

Always a resolution to the issue and fast service

4 years ago

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Reply from American Home Shield

Hi Beth,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 18th, 2020

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Robert Rivera Stockton, CA

Professionalism, value, response time, problem solving

4 years ago

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Reply from American Home Shield

Good afternoon Robert,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Vero Oregon City, OR

great service, great attention, always help in any way

4 years ago

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Reply from American Home Shield

Hi Vero,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 19th, 2020

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Michael Starks Casselberry, FL

Prompt, professional assistance at all times!!

4 years ago

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Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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emmett sparks Ocala, FL

when i submit a c laim there right there

4 years ago

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Reply from American Home Shield

Hi Emmett,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 19th, 2020

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David Shoemaker Morristown, TN

Dependable, prompt, reasonable and thorough

4 years ago

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Reply from American Home Shield

Hi David,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Alisa Pearson Cleveland, OH

My service calls are always scheduled immediately

4 years ago

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Reply from American Home Shield

Hi Alisa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Linda Dayton, OH

Professional , on time and solve the problem.

4 years ago

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Reply from American Home Shield

Hi Linda,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 19th, 2020

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David Malecki Troy, MI

limited vendors to provide services. Excessive hold time (over 1-2 hours on hold) trying to contact a representative.

4 years ago

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Reply from American Home Shield

Hi David,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to get the issues resolved.

Jun. 21st, 2020

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Rhonda Detroit, MI

Service was great very professional person

4 years ago

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Reply from American Home Shield

Hi Rhonda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 19th, 2020