American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Verified Customer

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Dana Torres

fast, professional and fixed the problems

4 years ago

Reply from American Home Shield

Hi Dana,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Perhaps Later

This is the first opportunity / need to utilize American Home Shield's services.

4 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. I have sent a private message with contact information for further assistance.

Jul. 24th, 2020

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Verified Customer

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Eddie Violette

Service request processing have been handled satisfactory.

4 years ago

Reply from American Home Shield

Hi Eddie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Maria

provides prompt and knowledgeable contractors

4 years ago

Reply from American Home Shield

Hi Maria.,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Sandra Seay

Always have addressed our needs as quickly as they could

4 years ago

Reply from American Home Shield

Hello Sandra, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 24th, 2020

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Verified Customer

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Fred San Tan Valley, AZ

The service was good. The technicians were prompt and knowledgeable

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Fred, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 23rd, 2020

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Verified Customer

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Lupita Quiroz

Did a great job with my concern, wore a mask while working here.

4 years ago

Reply from American Home Shield

Hello Lupita, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 23rd, 2020

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Verified Customer

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Nick Ricciardelli

Very good service, nice person, very prompt I

4 years ago

Reply from American Home Shield

Hi Nick,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Gary Willey

The Plumer Pete did a great job and resolved the problem.

4 years ago

Reply from American Home Shield

Hi Gary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Luis Santiesteban

AHS has been outstanding in the past, but recentlybhave failed to deliver service in a timely manner and i get consistly charged for lack od service

4 years ago

Reply from American Home Shield

Hi Luis,Thank you for choosing American Home Shield as your home warranty provider. We do apologize for the service that was provided below your standards. We will strive to continue delivering outstanding service to you in a timely manner. I would like the opportunity to address any outstanding issues that you have.

Jul. 22nd, 2020

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Verified Customer

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Torsten Tangleis

Because they resolve my issues in a very timely matter

4 years ago

Reply from American Home Shield

Hi Torsten,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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L. Rodriguez

Fast & friendly service & great customer care

4 years ago

Reply from American Home Shield

Hi L,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Davon Jamel Spears

quick response had a company out the next day

4 years ago

Reply from American Home Shield

Hi Davon,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Kevin P Las Vegas Nevada

Excellent network of contractors, fast service!

4 years ago

Reply from American Home Shield

Hi Kevin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 23rd, 2020

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Verified Customer

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Edith Swetsky

Great service, but difficult to reach by phone. Long wait, then they hang up.

4 years ago

Reply from American Home Shield

Hello Edith, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs. I have sent a private message with contact information for further assistance.

Jul. 23rd, 2020

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Verified Customer

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Mike

I have had zero issues when dealiing American Home Shield

4 years ago

Reply from American Home Shield

Hi Mike, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 23rd, 2020

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Verified Customer

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Cinthia Vincent

Prompt service quick to respond in emergencies

4 years ago

Reply from American Home Shield

Hi Cinthia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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alan simmons

responsive and fair especially with covid delays

4 years ago

Reply from American Home Shield

Hello Alan, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 23rd, 2020

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Verified Customer

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Jason Sanders

Coverage of household systems and Service contractors

4 years ago

Reply from American Home Shield

Hello Jason, your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 23rd, 2020

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Verified Customer

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Raul Said

Very good customer service and good technicians

4 years ago

Reply from American Home Shield

Hello Raul, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Marcy Rogers

Fantastic service fantastic vendors great customer service

4 years ago

Reply from American Home Shield

Hello Marcy, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Jose

Great and fast service when we requested service.

4 years ago

Reply from American Home Shield

Hi Jose, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Paek

Excellent in service of response and follow up.

4 years ago

Reply from American Home Shield

Hi Paek, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Shri

Quick response to service calls. Good communication with customers.

4 years ago

Reply from American Home Shield

Hi Shri,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Ricardo

Service is good except it is hard to talk to customer service on the phone.

4 years ago

Reply from American Home Shield

Hi Ricardo,
Thank you for your feedback!

Jul. 22nd, 2020

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Verified Customer

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David Silva

Great service, contractor was excellant

4 years ago

Reply from American Home Shield

Hello David, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Joe Brenyah

They do what they say they would. Simple as that

4 years ago

Reply from American Home Shield

Hi Joe,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 28th, 2020

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Verified Customer

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Satisfied Customer

Timely. Good customer service. Professional.

4 years ago

Reply from American Home Shield

Hi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Barbara

Prompt service; easy to contact; reliable

4 years ago

Reply from American Home Shield

Hi Barbara,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

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Verified Customer

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Eric Savage

Great Service and excellent professionalism!

4 years ago

Reply from American Home Shield

Hi Eric,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Darrick White

Getting through to the department that handles replacement items was horrible - 3hr wait time

4 years ago

Reply from American Home Shield

Hello Darrick, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

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Verified Customer

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Robert Thomas

Great service dependable was very superb

4 years ago

Reply from American Home Shield

Hi Robert,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Doris

I've received excellent service from them.

4 years ago

Reply from American Home Shield

Hi Doris,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

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Verified Customer

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Heidi Wood

always on time, and do what they say they do

4 years ago

Reply from American Home Shield

Hi Heidi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Audrey Wykle

They took care of my claim without a problem.

4 years ago

Reply from American Home Shield

Hi Audrey,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

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Verified Customer

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Karen

AHS always sends the best in the business to make repairs

4 years ago

Reply from American Home Shield

Hi Karen,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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M

Great customer service and problem solution

4 years ago

Reply from American Home Shield

Hi M,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

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Verified Customer

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Paul C p

I am waiting 2 weeks to get a response from vendor to fix my appliance with no answers

4 years ago

Reply from American Home Shield

Hello Paul, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority.
I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

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Verified Customer

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Latoya mcmath

Fast service great customer service I will recommend AHS

4 years ago

Reply from American Home Shield

Hi Latoya,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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cathy rouse

everything is fine when i call you and the job get done.

4 years ago

Reply from American Home Shield

Hi Cathy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 28th, 2020

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Verified Customer

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Maryann Pilch

Efficient, friendly, great customer service!

4 years ago

Reply from American Home Shield

Hi Maryann,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

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Verified Customer

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Thomas Yates

Easy to contact; quick to assign contractors

4 years ago

Reply from American Home Shield

Hi Thomas,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

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Verified Customer

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Sam

Friendly, expert, repaired problem, informative

4 years ago

Reply from American Home Shield

Hi Sam,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

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Verified Customer

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Robert Tarvin

Service call was easy and company was good

4 years ago

Reply from American Home Shield

Hi Robert,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Bill Weglage

always quick service-professional attitude

4 years ago

Reply from American Home Shield

Hi Bill,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Ramesh

Excellent service, addressed issue in less than 24 hours.

4 years ago

Reply from American Home Shield

Hi Ramesh,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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SL Sargent

They are quick to respond and send qualified technicians.

4 years ago

Reply from American Home Shield

HI SL,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

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Verified Customer

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Eddie L Murphy

Response time for services. 3 or more days for an emergency issue is not great.

4 years ago

Reply from American Home Shield

Hello Eddie, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Jul. 24th, 2020

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Verified Customer

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Elizabeth Roby

AMS stand by there word do what they say

4 years ago

Reply from American Home Shield

Hi Elizabeth, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 24th, 2020

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Verified Customer

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Mark Voth

Their customer service is second to none

4 years ago

Reply from American Home Shield

Hi Mark,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

American Home Shield Reviews