American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Verified Customer

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Jim Savena

Helpful and always try to do the right think

4 years ago

Reply from American Home Shield

Hello Jim, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

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Verified Customer

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Camille Shehee

AHS has always provided service in a timely manner for us.

4 years ago

Reply from American Home Shield

Hello Camille, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

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Verified Customer

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SUSAN (SUSIE) MIHALTAN

They take care of situations timely manner

4 years ago

Reply from American Home Shield

Hi Susan, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

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Verified Customer

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James Senn

Great quality service great company everyone AHS

4 years ago

Reply from American Home Shield

Hello James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 24th, 2020

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Verified Customer

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elizabeth wright

The have the best companies who can advise you correctly

4 years ago

Reply from American Home Shield

Hello Elizabeth, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 24th, 2020

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Verified Customer

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Julia Strozyk

Excellent, free service. Good quality merchandise used.

4 years ago

Reply from American Home Shield

Hi Julia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 24th, 2020

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Verified Customer

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Clara

Excellent service; response time phenomenal.

4 years ago

Reply from American Home Shield

Hi Clara,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 28th, 2020

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Verified Customer

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Steve Slaughter

Quick response time and great follow up.

4 years ago

Reply from American Home Shield

Hello Steve, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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Williams

Timeliness of reponse / reciept of parts or products could be better.

4 years ago

Reply from American Home Shield

Hi William, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Jul. 28th, 2020

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Verified Customer

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Ian Mc

Great trouble free service. Never had any issues

4 years ago

Reply from American Home Shield

Hello Ian, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Jul. 28th, 2020

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Verified Customer

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Rhonda Lynch

cost, service provided, vendors they use, promptness

4 years ago

Reply from American Home Shield

Hi Rhonda, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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K. Walker

Always concerns about their customer over busiense

4 years ago

Reply from American Home Shield

Hi K, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Jul. 28th, 2020

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Verified Customer

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Rhonda

Quick and responsive. Definitely recommend

4 years ago

Reply from American Home Shield

Hi Rhonda,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

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Verified Customer

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Yadira Robertson

Fast service , good costumer service and good price

4 years ago

Reply from American Home Shield

Hi Yadira, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Mike Padgett

Affordable, dependable and knowledgeable

4 years ago

Reply from American Home Shield

Hello Mike, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Jul. 28th, 2020

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Verified Customer

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Roberto rodriguez

They responded to my needs in a timely manner

4 years ago

Reply from American Home Shield

Hi Roberto, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Thomas O. Snyder

Very Precise, Always does a outstanding Job

4 years ago

Reply from American Home Shield

Hi Thomas, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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Clarke Steele

timely, professional, efficient, quick work

4 years ago

Reply from American Home Shield

Hi Clarke,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide

Jul. 28th, 2020

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Verified Customer

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Kathy

Timely, professional and the technician was very competent.

4 years ago

Reply from American Home Shield

Hi Kathy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide

Jul. 28th, 2020

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Verified Customer

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Rita Dirro & Pietro Saemian

Fast response, fast action, caring staff.

4 years ago

Reply from American Home Shield

Hi Rita,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

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Verified Customer

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Barbara

Because of the first time service. William was prompt and very professional.

4 years ago

Reply from American Home Shield

Hi Barbara,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide

Jul. 28th, 2020

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Verified Customer

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Larry Thomas

Great service and professional service with great workers.

4 years ago

Reply from American Home Shield

Hi Larry,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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Carol Mills

Never have a problem they can not address quickly.

4 years ago

Reply from American Home Shield

Hi Carol, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Jul. 28th, 2020

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Verified Customer

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John Serak

Service has been great. Reasonable cost.

4 years ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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S olson

Good service, friendly people, like the app!!! Super easy

4 years ago

Reply from American Home Shield

Hello S, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Donna Stoltz

Good fast service. Qualified repair man.

4 years ago

Reply from American Home Shield

Hi Donna,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

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Verified Customer

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Kenneth & Theresa Spencer

They responded quickly & professionally,

4 years ago

Reply from American Home Shield

Hi Kenneth & Theresa,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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Stan Rinehart

Failure to pay items which have age other companies would offer to fix or pay nothing else to add but if I must

4 years ago

Reply from American Home Shield

Hi Stan, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request.

Jul. 28th, 2020

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Verified Customer

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Ijeoma Oda

On time and excellent service and good company referral

4 years ago

Reply from American Home Shield

Hi Ijeoma,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

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Verified Customer

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Jerry

Took care of my AC problem. They were on time.

4 years ago

Reply from American Home Shield

Hi Jerry,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 28th, 2020

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Verified Customer

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Santos

Best and faster service! Friendly people and respect

4 years ago

Reply from American Home Shield

Hello Santos, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Madijohn Trinidad

Fast response and problems are resolved accordingly

4 years ago

Reply from American Home Shield

Hi Madijohn, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Tara W. Stewart

We have been very pleased since having them.

4 years ago

Reply from American Home Shield

Hi Tara,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 28th, 2020

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Verified Customer

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Rosemery Williams

Excellent CS, friendly helpful from beginning to end

4 years ago

Reply from American Home Shield

Hi Rosemary,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

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Verified Customer

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Sheree P

They take care of their commitment. That they promise.

4 years ago

Reply from American Home Shield

Hi Sheree, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2020

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Verified Customer

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Alice Underwood

They were prompt and fixed our problems.

4 years ago

Reply from American Home Shield

Hi Alice, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

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Verified Customer

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Sullivan

Responsive, service provided within the day

4 years ago

Reply from American Home Shield

Hi Sullivan, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2020

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Verified Customer

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Darlene Wilkerson

Very professional and attentive Customer Service

4 years ago

Reply from American Home Shield

Hi Darlene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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PATRICK STOKELY

Because their contractor First American and AHS have terrible communication as to when parts are delivered or not...TAKES TOO LONG

4 years ago

Reply from American Home Shield

Hi Patrick,
I understand your concerns regarding the delay in service and would be glad to speak with you.

Jul. 28th, 2020

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Verified Customer

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B P

Cost effective , professional safety measures are taken

4 years ago

Reply from American Home Shield

Hello BP, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

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Verified Customer

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Monique

They're service has been professional, polite and prompt.

4 years ago

Reply from American Home Shield

Hi Monique, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Melanie Parker Washington, DC

THe best website, service, contractors, and timely

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hello Melanie, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. We look forward to our continued business together.

Jul. 28th, 2020

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Verified Customer

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Lydia

Professional and Timely. Good Customer Service.

4 years ago

Reply from American Home Shield

Hi Lydia,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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rose

Good services but you have to be proactive to make sure things are completed

4 years ago

Reply from American Home Shield

Hello Rose, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Jul. 28th, 2020

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Verified Customer

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Anonymous

Don't stand by their word. Liars. Won't fix my issue only putting a bandaid on my fridge instead of fixing or replacing.

4 years ago

Reply from American Home Shield

Hi,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 28th, 2020

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Verified Customer

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Laurie Roberts

Service was ordered right away and didn't have any issues

4 years ago

Reply from American Home Shield

Hello Laurie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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Grace Thornton

Excellent customer and efficient follow up

4 years ago

Reply from American Home Shield

Hi Grace,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 28th, 2020

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Verified Customer

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Dele

very helpful with the response to the issue

4 years ago

Reply from American Home Shield

Hi Dale, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

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Verified Customer

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Reginald Turner

Fast,efficient. Professional and done right the first time.

4 years ago

Reply from American Home Shield

Hi Reginald,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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TW

Responsiveness and Quality of Service Providers

4 years ago

Reply from American Home Shield

Hello TW, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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