American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Larry Austin, TX

Well our AC coil needed replacement and AHS paid $325 and we paid $1,699...need I say more!!

4 years ago

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Lawrence Scaduto Galena, IL

No problems. Approved the replacement right away.

4 years ago

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Lei Glendora, CA

I was charged for a service that didn't occur. Contractor not available on weekends.

4 years ago

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Louis Peaks Clayton, NC

Prompt responses and great business referrals

4 years ago

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Mal Skinner Prescott, AZ

Very prompt service with quality suppliers.

4 years ago

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Mark Sampke Cypress, TX

Quick response with excellent service companies

4 years ago

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Mary E. Swanson Glendale, AZ

Resolved problem, sensitive to Covid virus, professional.

4 years ago

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Robert Sharp Phoenix, AZ

They are quick to respond and to fix the problem.

4 years ago

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Robin Webb Kissimmee, FL

Hold time too long when I need to speak to a representative...

4 years ago

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Sue Price Cedar Rapids, IA

Professionals on time and solved problem quickly

4 years ago

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thomas rohrer Littlestown, PA

dependable ,on time ,value,reliable,convenient

4 years ago

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Thompson Paulette Wayne, PA

Timely, customer friendly, great follow up

4 years ago

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Timothy Smith Fort Wayne, IN

Consistently meets our needs in a timely mannet

4 years ago

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Wilson Olympia, WA

Each time I've used AHS I received fast, quality service

4 years ago

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Yulia Rife Ballwin, MO

Too long to resolve the problem . We were waiting more than a month and still did not resolve our problem.

4 years ago

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Betty Owensboro, KY

They are prompt and professional. Always get the job done!

4 years ago

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Bettye Roseman Matteson, IL

Provide service people in timely manner.

4 years ago

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Beverly Parrish Davenport, IA

Very prompt appointment and very professional

4 years ago

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Bill Parker Madera, CA

Took care of my issues in a timely manner.

4 years ago

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Bob Sugar Land, TX

Pleasant and responsive customer service team.

4 years ago

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Carla Walker Honey Grove, TX

Awesome service and the nicest men who installed the unit.

4 years ago

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Debbie Seiffert Henderson, NV

On time and did a good job, was respectful too

4 years ago

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Derek Walden Draper, UT

It takes over a week to get a sink unblocked and when you call to complain, they have you on hold for 30 minutes! Appalling service.

4 years ago

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Elizabeth M Smith Trussville, AL

Easy to request service; fast response and problem solved.

4 years ago

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Ethel Worthon Matteson, IL

Professional, knowledgeable customer service.

4 years ago

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brenda brackins Waterford, MI

They took care of the problem and fixed it

4 years ago

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Shelly Thornton Jefferson, IA

they always fix or replace what needs done

4 years ago

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Ml Grayslake, IL

Professional and good reliable coverage......

4 years ago

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Claudia Rodgers Little Rock, AR

They are quick to respond to my household needs.

4 years ago

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Harold Polk Wylie, TX

Service is always prompt. No issues since joining AHS.

4 years ago

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Pat Emory, TX

Been working on claim since March of this year. Your on hold for 1 to 1 1/2 hour

4 years ago

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JT Van Alstyne, TX

Length of time to order and replace essential appliance parts.

4 years ago

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Lydia Thompson North Richland Hills, TX

prompt service and good choices for service providers

4 years ago

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Ronald Williams Houston, TX

Professional and quick. And on time and very friendly

4 years ago

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Anonymous Sugar Land, TX

Prompt service. Issue resolved everything I call

4 years ago

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Lori Ward Fort Mohave, AZ

Because I have been trying to speak to someone in corporate but can't find a number and no one will give me the information

4 years ago

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Holly Shields Descanso, CA

They take care of everything in record time.

4 years ago

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Lori R Brea, CA

Had someone come out quickly to get it my electric fixed.

4 years ago

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Darren West Bakersfield, CA

Because they treated me fairly And quickly

4 years ago

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Erika Pleasanton, CA

Quick response time and set appt right away

4 years ago

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Gayle Ward Nehalem, OR

Takes a long time to get repairmen to the house. AHS needs to expand their pool of resources.

4 years ago

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Nguyen Vo Portland, OR

Professional, good and convenient services.

4 years ago

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F Joel Thomas Kennewick, WA

Fixed three toilets then called to say wasn't covered under warranty AFTER 26 years of paying premiums!! About $13,000 WOW! Cost to them $120??

4 years ago

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J Vitale Wantagh, NY

Very professional,helpful in resolving the problem

4 years ago

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Stephen Palucka Verona, PA

Affordability and good customer service.

4 years ago

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philip villanueva Jenkintown, PA

Incredibly fast and got it right the first time

4 years ago

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Stephen Shepherd Waldorf, MD

Always prompt and courteous when addressing a claim

4 years ago

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William Wimpye Upper Marlboro, MD

Very professional and quick to respond to my situation.

4 years ago

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Doris Petersburg, VA

Very attentive, deal with problems that may arise

4 years ago

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sandra Danville, VA

always right on time i can call and get service right away

4 years ago

American Home Shield Reviews