American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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MC Suitland, MD

Great Company. We appreciate all the quick responses.

5 years ago

Reply from American Home Shield

Hi MC.
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 1st, 2021

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Verified Customer

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Emily Schaff Sneads Ferry, NC

Great customer service, and easy to use website.

5 years ago

Reply from American Home Shield

Hi Emily,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Verified Customer

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Dawn Y Rollin Roswell, GA

Good experience with the company and customer service

5 years ago

Reply from American Home Shield

Hi Dawn,
We appreciate your feedback and hope you continue to enjoy!

Jan. 30th, 2021

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Verified Customer

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Keith Misenheimer Fort Lauderdale, FL

Customer Service and value for coverage paid

5 years ago

Reply from American Home Shield

Hi Keith,
We hope you continue to enjoy AHS and the services we provide to ease your home repair needs.

Jan. 26th, 2021

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Verified Customer

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Len Koenig Richmond, TX

Twice I had someone to come fix something and I was charged extra to get the part in faster

5 years ago

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Verified Customer

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Shane Quimby Cypress, TX

Good service. Reasonable costs. Contracts are not misleading.

5 years ago

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Verified Customer

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Pat Goolsbye Beaumont, TX

They return your call for help in repair needs immediately

5 years ago

Reply from American Home Shield

Hi Pat,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 30th, 2021

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Verified Customer

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Linda Gray Victoria, TX

always deliveries. Never fails. Been with them since 2000

5 years ago

Reply from American Home Shield

Hi Linda,
We appreciate your feedback and hope you continue to enjoy!

Feb. 1st, 2021

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Verified Customer

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Contreras Andy Tucson, AZ

Awesome response time, great repair companies and service

5 years ago

Reply from American Home Shield

Hi Contreras,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

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Verified Customer

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John Edwards Reno, NV

great history of service on home problems

5 years ago

Reply from American Home Shield

Hi John,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 1st, 2021

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Verified Customer

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Josefina escobosa El Centro, CA

Service profesionalism and very well trained personal!!!!!

5 years ago

Reply from American Home Shield

Hi Josefina,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 22nd, 2021

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Verified Customer

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A Chau Murrieta, CA

Not happy with how they dealt with my A/C issue and til now, it's not resolved yet.

5 years ago

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Verified Customer

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Charlene Peyton Murrieta, CA

My needs are always met in a timely way.

5 years ago

Reply from American Home Shield

Hi Charlene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Natasha Miller Santa Barbara, CA

Unreliable contractor never performed work or showed up. I was charged for a service I did not receive.

5 years ago

Reply from American Home Shield

Hi Natasha,
I hate to hear about your most recent AHS experience to have the repairs completed. I would be glad to speak with you to get the issues resolved.

Jan. 29th, 2021

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Verified Customer

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Charlene Garcia Hanford, CA

Helpful in finding a service representative for repair

5 years ago

Reply from American Home Shield

Hi Charlene,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 1st, 2021

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Verified Customer

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David L Elgin, IL

On time, 75.00 a visit, no surprises, great value.

5 years ago

Reply from American Home Shield

Hi David,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 1st, 2021

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Verified Customer

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Hari Bolingbrook, IL

Representative was responsive and addressed the issue

5 years ago

Reply from American Home Shield

Hi Hari,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Sharon Harlow Maroa, IL

I received fast service on a claim. Job was well done.

5 years ago

Reply from American Home Shield

Hi Sharon,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Jim Graff Dittmer, MO

good service, good coverage, decent price

5 years ago

Reply from American Home Shield

Hi Jim,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 1st, 2021

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Verified Customer

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Bryson Wichita, KS

They earned it with their service and willingness to help

5 years ago

Reply from American Home Shield

Hi Bryson,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 1st, 2021

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Verified Customer

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Toy Harvey, LA

Service is great, their quick to get you your service.

5 years ago

Reply from American Home Shield

Hi Toy,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Verified Customer

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Rita Mullins Oklahoma City, OK

They have always responded well when we had a need

5 years ago

Reply from American Home Shield

Hi Rita,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 1st, 2021

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Verified Customer

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Richard Plano, TX

Sold the house and you charged me a fee to cancel even though I wanted to sign up another house.

5 years ago

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Verified Customer

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esther oneal Red Oak, TX

prompt service and good price and work.and cleans up.

5 years ago

Reply from American Home Shield

Hi Esther,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

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Verified Customer

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Candi Love Paris, TX

Prompt and curious people who show up and know their job

5 years ago

Reply from American Home Shield

Hi Candi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Bambi Eskew Waco, TX

fast and took care of my claim with a good company

5 years ago

Reply from American Home Shield

Hi Bambi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Sonya Tezeno Houston, TX

The Efficiency, timely, and cost of the repair.

5 years ago

Reply from American Home Shield

Hi Sonya,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy

Jan. 30th, 2021

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Verified Customer

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Patrick Murphy Houston, TX

Service is poor, try to not to pay, on the phone for hours, terrible followup, terrible bed side manner. I could on forever

5 years ago

Reply from American Home Shield

Hi Patrick,
I hate to hear about your most recent AHS service experience and would be glad to speak with you.

Jan. 29th, 2021

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Verified Customer

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Leigh Houston, TX

Easy to request service online at any time day or night

5 years ago

Reply from American Home Shield

Hi Leigh,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2021

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Verified Customer

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Lonnie Davidson Spring, TX

Very Professional and prompt as advertised.

5 years ago

Reply from American Home Shield

Hi Lonnie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Ry Djenfer Spring, TX

my issue was dealt with and completed in a timely manner

5 years ago

Reply from American Home Shield

Hi Ry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Stephen Margolis Pompano Beach, FL

Customer support is lacking; not enough representatives to handle call volume; wait time is unacceptably long.

5 years ago

Reply from American Home Shield

Hi Stephen,

I hate to hear about your most recent AHS experience and the cancelled contract. I would be glad to speak with you and get the issues resolved.

Jan. 21st, 2021

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Verified Customer

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Ronald Trimer Winter Garden, FL

People there are attentive and fast to solving problems

5 years ago

Reply from American Home Shield

Hi Ronald,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Peggy Maylene, AL

they are prompt and have good customer service

5 years ago

Reply from American Home Shield

Hi Peggy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Penelope Goodwyn Birmingham, AL

We always get great fast service when we need them

5 years ago

Reply from American Home Shield

Hi Penelope,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Clifford Tuscaloosa, AL

Fulfillment of contract terms was as stated

5 years ago

Reply from American Home Shield

Hi Clifford,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 1st, 2021

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Verified Customer

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Jason Kinney Dothan, AL

Fast and easy service and the warranty is offered at a great value

5 years ago

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Verified Customer

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LISA Greenville, MS

EXCELLENT FAST SERVICE, VERY POLITE EMPLOYEES

5 years ago

Reply from American Home Shield

Hi Lisa,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Verified Customer

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Carmen Van Duren New Haven, KY

They have repair people out to do repairs extremely quick

5 years ago

Reply from American Home Shield

Hi Carmen,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Allison Cleveland, OH

Not enough technicians to receive quicker responses. Typically 1-3 days for a repair.

5 years ago

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Verified Customer

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Bob G Ankeny, IA

Covered everything I needed done so far.

5 years ago

Reply from American Home Shield

Hi Bob,
Your feedback is more than appreciated!

Jan. 30th, 2021

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Verified Customer

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Jess Johnson Oshkosh, WI

Great service and choice of providers is excellent

5 years ago

Reply from American Home Shield

Hi Jess,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Jennifer Leung Barrington, IL

AHS replies immediately and provides quality technicians.

5 years ago

Reply from American Home Shield

Hi Jennifer,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Brenda Velez Greenbelt, MD

Always prompt in responding and processing claims.

5 years ago

Reply from American Home Shield

Hi Brenda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Rose Hill Middle River, MD

Technicians were professional, informative and courteous.

5 years ago

Reply from American Home Shield

Hi Rose,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 22nd, 2021

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Verified Customer

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Amanda Bowman Suffolk, VA

Great customer service. Fast service. reliable companies

5 years ago

Reply from American Home Shield

Hi Amanda,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 22nd, 2021

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Verified Customer

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Jack Gately Virginia Beach, VA

AHS customer service is prompt, courteous and processional

5 years ago

Reply from American Home Shield

Good afternoon Jack,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Karen Radford, VA

Work completed timely and professionally

5 years ago

Reply from American Home Shield

Hi Karen,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 26th, 2021

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Verified Customer

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Lloyd Bruceton Mills, WV

They areReliable honest and punctual and do a good job

5 years ago

Reply from American Home Shield

Hi Lloyd,
We hope you continue to enjoy AHS and the services we provide to ease your home repair needs.

Jan. 26th, 2021

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Verified Customer

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Alvin Knightdale, NC

They took care of all my needs and questions great service

5 years ago

Reply from American Home Shield

Hi Alvin,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 22nd, 2021

American Home Shield Reviews