American Home Shield: Read 34,336 User Reviews From Real Homeowners

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Verified Customer

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Oneal Texada

The service providers they send out is very professional.

4 years ago

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Ruth Wuelner

My washer was repaired in a timely manner

4 years ago

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Delbert Tengan

Easy to use format in requesting services needed

4 years ago

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Bob Thomas

Resolved and issue with an appliance quickly.

4 years ago

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Doug Wert

We feel very supportive and thankful for your help.

4 years ago

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Sue

It takes 30-60 minutes to get them on the phone. They don't seem to save details of your calls so you have to explain everything over and over again.

4 years ago

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Kathy

AHS promptly responded to my request for service.

4 years ago

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Bill Wilson

sometimes, when you call in long wait and some people you cannot understand

4 years ago

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Robert Shields

All of your home needs are taken care of immediately!

4 years ago

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Jodi

They're customer service is not always helpful.i had to call every day go get an answer

4 years ago

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Keith W.

always get a call within 24 hours after making appointment from a contractor

4 years ago

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Cheri

They are professional, punctual and efficient

4 years ago

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Gerald Passaro

They sent out Yantra Air and Tony was excellent

4 years ago

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Rahman Fathima

Right away they take care of the problem

4 years ago

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Susan

The service was prompt, efficient and helpful.

4 years ago

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Dorothy Megeath

I like their Punctual and skilled experts.

4 years ago

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J. Solomon

Their services and technicians are great.

4 years ago

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Bill Nelson

Took care of the problem even though it took a few weeks.

4 years ago

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Jessica Ross

Emily S is my rep and she makes this company worthwhile.

4 years ago

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Kit

The technician they sent out was good at what he did

4 years ago

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A.Upchurch

The company was responsive and attentive.

4 years ago

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Kathy Rakestraw

Request service is easy. But the cost keeps going up every year

4 years ago

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Sharyn

easy to use the services, quick response

4 years ago

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Karen

Two. visits by tech to correct problem and resulted in additional damage.

4 years ago

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Kenneth W. Strain

They are there to help when you need them

4 years ago

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Nicole Whitehead

Very professional and seemed knowledgable

4 years ago

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Samantha Shiver

They have always taken care of the problem.

4 years ago

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Melanie Ingraham

The service was taken care in an efficient manner .

4 years ago

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Pualani

Quick to get appointment and very reputable company.

4 years ago

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Michelle Mangini

I think it is too expensive, but debating within myself if it is worth it.

4 years ago

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Mike Smith

Had to request another service contractor as first one was rated a 1 star and 75 miles away

4 years ago

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Anonymous

Still not totally happy with how they determine what they cover once a job has been accepted

4 years ago Edited January 10, 2024

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Verified Customer

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Dion romero

Professional,prompt,tech very personable

4 years ago

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Ophelia Johnson

The arrive on time and are professional.

4 years ago Edited January 10, 2024

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Randy C Ivey

They were prompt, efficient and friendl.y

4 years ago Edited September 14, 2021

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Rocky Lezama

Efficient people who take care of business

4 years ago Edited September 14, 2021

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Karissa Obenauer

They have provided the services as expected.

4 years ago

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Carlos Sanchez

Service is good and the communication is great

4 years ago

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P. Jones

The Response was fast and the unit was replaced

4 years ago Edited September 14, 2021

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E

AHS came thru covering the costs of my A/c issues

4 years ago

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Janice Wallace

Great nut they mixed up phone numbers so we missed first Pp.

4 years ago

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Aspasia Vrionedes

Standing by their work and professional timely response.

4 years ago

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William Money

They have given my home problems to very skilled people

4 years ago Edited September 14, 2021

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Gina Walton

Because its very easy to use and reliable.

4 years ago

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Thomas Moore

AHS has sent a technician at the right moments.

4 years ago

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Tina Lopez

They are very reliable and the service is quite fast.

4 years ago

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Mercedes

Protection plan, response time and quality technicians.

4 years ago

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Emily

To book service is easy, customer service rep very helpful

4 years ago

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Dennis Farmer

User friendly online appointments and quick response time.

4 years ago Edited January 10, 2024

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Glenn Burgess

very responsive to work request and getting things resolved.

4 years ago Edited January 10, 2024

American Home Shield Reviews