American Home Shield: Read 34,353 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Derry D. Square Dover, DE

Everyone has been so informable and very helpful.

4 years ago

Reply from American Home Shield

Hi Derry, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star_border

Eva Samuel Summerville, SC

Hard to talk to a live person and hard to get a person to talk to you

4 years ago

Reply from American Home Shield

Hi Eva,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star

joe tarantino Kingman, AZ

I was very happy with the quick response.

4 years ago

Reply from American Home Shield

Hello Joe, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star

Mark Wright Cincinnati, OH

prompt service and friendly, answered all my questions

4 years ago

Reply from American Home Shield

Hi Mark,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star

R T Jacksonville, AR

They are very timely in getting service to you.

4 years ago

Reply from American Home Shield

Hi RT,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star

Zhe Piao San Diego, CA

Good service with high professionalism. No hidden coast.

4 years ago

Reply from American Home Shield

Hi Zhe,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

Adan Tijerina Edinburg, TX

Great service and customer service communication.

4 years ago

Reply from American Home Shield

Hi Adan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

Adrian Las Vegas, NV

On time, Great service, Technician was very knowledgeable.

4 years ago

Reply from American Home Shield

Hi Adrian,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

Bonnie y Martinez, CA

Excellent service,except waiting time was long

4 years ago

Reply from American Home Shield

Hi Bonnie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

Christina Nederland, TX

They always come through when I need them.

4 years ago

Reply from American Home Shield

Hi Christina,
I am pleased to hear about the excellent service you have received. I hope you continue to enj

Aug. 6th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

David Atlanta, GA

Always a hassle to get the repairs covered and a wait for parts and a 2nd service call to repeat repair

4 years ago

Reply from American Home Shield

Hi David, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

check_circle

Verified Customer

star star star star_border star_border

David R Moore Houston, TX

Good service but slow response. Call wait time to talk to real person over 25 minutes

4 years ago

Reply from American Home Shield

Hello David, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Aug. 5th, 2020

check_circle

Verified Customer

star star star star star_border

Dennis Rich Sumter, SC

I appreciate the quality of customer service of the reps on the telephone.

4 years ago

Reply from American Home Shield

Hi Dennis,
I am pleased to hear about the excellent service you have received. I hope you continue to enj

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

Dezelle Stodghill Maple Heights, OH

The staff is always friendly and very helpful

4 years ago

Reply from American Home Shield

Hi Dezelle,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

Fazlul Quader Scotts Valley, CA

Customer service, quality of service, On time performance

4 years ago

Reply from American Home Shield

Hi Fazlul,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star

j mcgrath Lawrenceville, GA

Technicians are prompt,professional,skilled

4 years ago

Reply from American Home Shield

HiJ Mcgrath,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

Jerry Sewell Youngstown, FL

Quality service ,dependability , timely communication

4 years ago

Reply from American Home Shield

Hi Jerry,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

Kayla Stanford Rhome, TX

Great customer service and provider preference honored

4 years ago

Reply from American Home Shield

Hi Kayla,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star

Lee Ballwin, MO

Quality service and value for money spent

4 years ago

Reply from American Home Shield

Hi Lee,
Thank you for the feedback about your AHS experience!

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

Lee Spadaro Zephyrhills, FL

Extensive coverage on all appliances. Ease of use

4 years ago

Reply from American Home Shield

Hi Lee,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

Lisa Maw Forney, TX

Quick to respond and send knowledgeable people.

4 years ago

Reply from American Home Shield

Hi Lisa,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star

Mark Wolski Saukville, WI

Convenient web page request and fast response

4 years ago

Reply from American Home Shield

Hi Mark,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

check_circle

Verified Customer

star star star star_border star_border

Mary Smith McKinney, TX

They put freone in the AC but still have to run down to 72 or lower in order for it to cool

4 years ago

Reply from American Home Shield

Hi Mary, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. I have sent a private message with contact information for further assistance.

Aug. 5th, 2020

check_circle

Verified Customer

star star star star star

Mary Smith Ormond Beach, FL

overall timely and great response. Good range of coverage

4 years ago

Reply from American Home Shield

Hi Mary,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star

Otto L Walker Lithonia, GA

Fast service! Courteous and friendly customer service.

4 years ago

Reply from American Home Shield

Hi Otto,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star

Ramiro Jose Harlingen, TX

Great response and work was done quickly and efficiently

4 years ago

Reply from American Home Shield

Hi Ramiro,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star

Sandra Villareal Corona, CA

Always have good service from them and companies they use.

4 years ago

Reply from American Home Shield

Hi Sandra,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star

Steven Turner Las Vegas, NV

They have been very responsive on every issue we had

4 years ago

Reply from American Home Shield

Hi Steven,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 5th, 2020

check_circle

Verified Customer

star star star star star

Amy W Rio Rancho, NM

They have been quick to respond and help.

4 years ago

Reply from American Home Shield

Hi Amy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 6th, 2020

check_circle

Verified Customer

star star star star_border star_border

Berhan Lilburn, GA

I was going to give 5 star until I noticed my renewal price increase by 40% Unbelievable.

4 years ago

Reply from American Home Shield

Hi Berhna,
Thank you for your feedback.

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

CT Tenorio Mesa, AZ

Absolutely wonderful and expedient customer service!

4 years ago

Reply from American Home Shield

Hi CT,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star

Eileen Sprinkle Hampton, VA

I am very happy so far with the responses I have received

4 years ago

Reply from American Home Shield

Hello Eileen, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

Gloria real Palmetto, GA

Because every time I need service hey send the best

4 years ago

Reply from American Home Shield

Hi Gloria,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

Jeff Ross Eugene, OR

Responsiveness to getting my issue resolved

4 years ago

Reply from American Home Shield

Hi Jeff,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

John Rodgers Bakersfield, CA

Always dependable. Timely replies to repair requests.

4 years ago

Reply from American Home Shield

Good morning John,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

karen Cornville, AZ

they are prompt to get back and send service people

4 years ago

Reply from American Home Shield

Good morning Karen,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star_border

Kermit Port Charlotte, FL

It is easy to schedule work. The people show up on time. The price is fair.

4 years ago

Reply from American Home Shield

Hi Kermit, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

Mark Las Vegas, NV

Response time is excellent when contacting for repair.

4 years ago

Reply from American Home Shield

Hi Mark,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

Michael Shue Golden, CO

They were prompt in arranging the requested repairs.

4 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

Shirley Napoleonn um huh El Dorado, AR

They work hard to get things completed as promised.

4 years ago

Reply from American Home Shield

Hi Shirley,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

T Turner Woodstock, GA

Professional Service and work with professional venders.

4 years ago

Reply from American Home Shield

HI T,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

John Ranhofer

The A/C contractor still hasn't been here to fix the problem. I called in and asked you to assign another contractor because when I called him he told me he was overwhelmed. You did nothing.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi John, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star

Rene Simard

Great response and customer service and quality of wiork

4 years ago

Reply from American Home Shield

Hello Rene, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star_border

ianna Sharp

service quality, ease of reporting a claim and value of premium

4 years ago

Reply from American Home Shield

Hello Ianna, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star

Angela weible

Great customer service. Very polite on the phone.

4 years ago

Reply from American Home Shield

Hi Angela, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star

RAYMON RAND

EXCELLENT SERVICE AND QUCIK TO RESPOND TO NEEDS

4 years ago

Reply from American Home Shield

Hi Raymon,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star

Stacey Torchon

quick turnaround time and good quality contractor

4 years ago

Reply from American Home Shield

Hi Stacey, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your nee

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star

Jack Rice

Professional, courteous, and quick service.

4 years ago

Reply from American Home Shield

Hi Jack, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Alicia

Because I called twice and I was on hold for almost two hours each time and it took more than a week for the company to go to do the repair

4 years ago

Reply from American Home Shield

Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected I also want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I would be glad to speak with you to get the issues resolved.

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star

Margarita

Always responsive and quick to follow up..

4 years ago

Reply from American Home Shield

Hi Margarita, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2020

American Home Shield Reviews