American Home Shield: Read 34,915 User Reviews From Real Homeowners

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Verified Customer

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Derrick Nurillo, TX

Quick response and they send you a company within 24 hours

6 years ago

Reply from American Home Shield

Hi Derrick, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 19th, 2020

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Verified Customer

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Barbara Paschall Phoenix, AZ

The whole experience was terrible. From the first moment I had trouble with my AC. I'm switching to another another company

6 years ago

Reply from American Home Shield

Hi Barbara, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 19th, 2020

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Verified Customer

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George Rodriguez Henderson, NV

Very professional, informative, on time.

6 years ago

Reply from American Home Shield

Hi George, Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with contractors that are knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Aug. 19th, 2020

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Verified Customer

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Norma North Las Vegas, NV

Agents are hard to understand when speaking or get them to understand the problems.

6 years ago

Reply from American Home Shield

Hello Norma, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Aug. 19th, 2020

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Verified Customer

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Shauna Gut North Las Vegas, NV

Timely response and issue resolved without extra fees.

6 years ago

Reply from American Home Shield

Hello Shauna, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 19th, 2020

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Verified Customer

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Ray, renting from Jerry Las Vegas, NV

Quick Response and professional customer service

6 years ago

Reply from American Home Shield

Hello Ray, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2020

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Verified Customer

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Myles Stevenson Ranch, CA

poor customer service. long wait time. dropped calls. no call backs. always messing up work orders.

6 years ago

Reply from American Home Shield

Hi Myles, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 18th, 2020

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Verified Customer

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Liz Lancaster, CA

Great Customer service, reliable, good service

6 years ago

Reply from American Home Shield

Hi Liz, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 18th, 2020

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Verified Customer

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Patricia Rott Lodi, CA

great customer service and computer service

6 years ago

Reply from American Home Shield

Hello Patricia, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 18th, 2020

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Verified Customer

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Anne Roanoke, TX

AHS always gets the service done in a timely manner.

6 years ago

Reply from American Home Shield

Hi Anne, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 11th, 2020

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Verified Customer

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Andrew Ryal Houston, TX

Extreme professionalism, courtesy and timelyness

6 years ago

Reply from American Home Shield

Hi Andrew, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 11th, 2020

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Verified Customer

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Jennifer Singleton Los Angeles, CA

Prompt service good work efficient timely

6 years ago

Reply from American Home Shield

Hi Jennifer, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2020

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Verified Customer

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Yvonne Sager Palmdale, CA

They helped me with my problem in a timely manner

6 years ago

Reply from American Home Shield

Hi Yvonne, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2020

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Verified Customer

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Charlotte Whitehead Clinton, MD

Professionalism and experience and on time

6 years ago

Reply from American Home Shield

Hi Charlotte, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Aug. 10th, 2020

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Verified Customer

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Al Tyree Cincinnati, OH

Great service for a homeowner with an older home.

6 years ago

Reply from American Home Shield

Hello Al, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Aug. 10th, 2020

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Verified Customer

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Barb Broken Arrow, OK

usually quick service once you get them on the phone

6 years ago

Reply from American Home Shield

Hi Barb, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 10th, 2020

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Verified Customer

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Holly Walker Allen, TX

They took care of the problem I had at my home

6 years ago

Reply from American Home Shield

Hello Holly, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2020

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Verified Customer

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Olga Las Vegas, NV

Fast friendly service very knowledgeable

6 years ago

Reply from American Home Shield

Hello Olga, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 10th, 2020

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Verified Customer

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John Mathewson Summerfield, FL

When you have an issue they assign someone but the person assigned could be bad and there is zero follow up by AHS Warranty personnel

6 years ago

Reply from American Home Shield

Hello John, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved. I have sent a private message with contact information for further assistance.

Aug. 11th, 2020

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Verified Customer

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ilene Owings Mills, MD

Not happy with policy, plan doesn't pay for repairs the way I think they should. I'm canceling service.

6 years ago

Reply from American Home Shield

Hi Ilene, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request.

Aug. 13th, 2020

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Verified Customer

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Shelby Mechanicsville, MD

Quick response, great communication, reasonable cost

6 years ago

Reply from American Home Shield

Hello Shelby, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2020

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Verified Customer

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Christian Weber Midlothian, VA

Great customer service and quality service contractors.

6 years ago

Reply from American Home Shield

Hi Christian, Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with contractors that are knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Aug. 12th, 2020

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Verified Customer

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Fran Madison, AL

Quick response and followed my vendor request

6 years ago

Reply from American Home Shield

Hi Fran, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 12th, 2020

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Verified Customer

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Eric Wooliver Springfield, MO

Fast and efficient. He did what he was supposed to do.

6 years ago

Reply from American Home Shield

Hi Eric, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2020

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Verified Customer

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Thompson Burlington, NC

Quick turn around and great customer service

6 years ago

Reply from American Home Shield

Hi Thompson,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 5th, 2020

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Verified Customer

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Trish Rancho Cordova, CA

Both contractors I have had to in are top notch.

6 years ago

Reply from American Home Shield

Hi Trish, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Aug. 4th, 2020

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Verified Customer

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Winifred Richardson Gardena, CA

Excellent work and professionalism total.

6 years ago

Reply from American Home Shield

Hi Winifred,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Verified Customer

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Yisroel Monsey, NY

Good service Quick Service and well done

6 years ago

Reply from American Home Shield

Hi Yisroel, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Verified Customer

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Young Memphis, TN

Professionalism, Promptness, Referral Satisfaction

6 years ago

Reply from American Home Shield

Hi Young,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Verified Customer

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Dayvid T. Linden, NC

Great people to deal with and always helpful

6 years ago

Reply from American Home Shield

Hello Dayvid, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 4th, 2020

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Verified Customer

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Derry D. Square Dover, DE

Everyone has been so informable and very helpful.

6 years ago

Reply from American Home Shield

Hi Derry, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 4th, 2020

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Verified Customer

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Eva Samuel Summerville, SC

Hard to talk to a live person and hard to get a person to talk to you

6 years ago

Reply from American Home Shield

Hi Eva,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 4th, 2020

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Verified Customer

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joe tarantino Kingman, AZ

I was very happy with the quick response.

6 years ago

Reply from American Home Shield

Hello Joe, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Verified Customer

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Mark Wright Cincinnati, OH

prompt service and friendly, answered all my questions

6 years ago

Reply from American Home Shield

Hi Mark,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Verified Customer

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R T Jacksonville, AR

They are very timely in getting service to you.

6 years ago

Reply from American Home Shield

Hi RT,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 4th, 2020

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Verified Customer

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Zhe Piao San Diego, CA

Good service with high professionalism. No hidden coast.

6 years ago

Reply from American Home Shield

Hi Zhe,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

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Adan Tijerina Edinburg, TX

Great service and customer service communication.

6 years ago

Reply from American Home Shield

Hi Adan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 6th, 2020

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Verified Customer

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Adrian Las Vegas, NV

On time, Great service, Technician was very knowledgeable.

6 years ago

Reply from American Home Shield

Hi Adrian,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Aug. 6th, 2020

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Verified Customer

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Bonnie y Martinez, CA

Excellent service,except waiting time was long

6 years ago

Reply from American Home Shield

Hi Bonnie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

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Verified Customer

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Christina Nederland, TX

They always come through when I need them.

6 years ago

Reply from American Home Shield

Hi Christina,
I am pleased to hear about the excellent service you have received. I hope you continue to enj

Aug. 6th, 2020

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Verified Customer

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David Atlanta, GA

Always a hassle to get the repairs covered and a wait for parts and a 2nd service call to repeat repair

6 years ago

Reply from American Home Shield

Hi David, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

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Verified Customer

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David R Moore Houston, TX

Good service but slow response. Call wait time to talk to real person over 25 minutes

6 years ago

Reply from American Home Shield

Hello David, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Aug. 5th, 2020

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Verified Customer

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Dennis Rich Sumter, SC

I appreciate the quality of customer service of the reps on the telephone.

6 years ago

Reply from American Home Shield

Hi Dennis,
I am pleased to hear about the excellent service you have received. I hope you continue to enj

Aug. 6th, 2020

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Verified Customer

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Dezelle Stodghill Maple Heights, OH

The staff is always friendly and very helpful

6 years ago

Reply from American Home Shield

Hi Dezelle,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

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Verified Customer

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Fazlul Quader Scotts Valley, CA

Customer service, quality of service, On time performance

6 years ago

Reply from American Home Shield

Hi Fazlul,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Verified Customer

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j mcgrath Lawrenceville, GA

Technicians are prompt,professional,skilled

6 years ago

Reply from American Home Shield

HiJ Mcgrath,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

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Verified Customer

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Jerry Sewell Youngstown, FL

Quality service ,dependability , timely communication

6 years ago

Reply from American Home Shield

Hi Jerry,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 6th, 2020

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Verified Customer

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Kayla Stanford Rhome, TX

Great customer service and provider preference honored

6 years ago

Reply from American Home Shield

Hi Kayla,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Verified Customer

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Lee Ballwin, MO

Quality service and value for money spent

6 years ago

Reply from American Home Shield

Hi Lee,
Thank you for the feedback about your AHS experience!

Aug. 6th, 2020

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Verified Customer

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Lee Spadaro Zephyrhills, FL

Extensive coverage on all appliances. Ease of use

6 years ago

Reply from American Home Shield

Hi Lee,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

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