American Home Shield: Read 34,915 User Reviews From Real Homeowners

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Nancy Siriano Bensenville, IL

I rate them the highest because they offer prompt service.

6 years ago

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Glori Sternickle Winnebago, IL

Always fast service and updates on service appts.

6 years ago

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SHarri Fort Worth, TX

I am happy with the response when I place a work order

6 years ago

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Johns Houston, TX

They need more call takers for special issues to get resolved.

6 years ago

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Aaron Zimmerman San Antonio, TX

Quick response, professional contractors in their network

6 years ago

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Lorena Tellez Round Rock, TX

Professionalism and promptness to the issues

6 years ago

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Stella Odessa, TX

first service requested in August no issues

6 years ago

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Cheryl Charlotte, NC

Having the AHS policy saved me almost $1000.

6 years ago

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Donahue Douglasville, GA

They were negligent in contacting me when my delivery date changed. The date changed twice.

6 years ago

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Richard Ticks Spring, TX

So hard to get a hold of when there is a problem. Stayed on hold over 1 hour. Finally hung up feeling that was what they were hoping you do.

6 years ago

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Mallory Amarillo, TX

The process is very easy and its super affordable.

6 years ago

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Elizabeth Pacheco Winchester, CA

Fast service and they fix my Refrigerator.

6 years ago

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Nadine Zygowiec Matthews, NC

Service was prompt and took care of my problem.

6 years ago

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Janet Wilkinson Anderson, SC

Immediate response to request for service

6 years ago

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Deborah St Onge Saint Augustine, FL

Great service and confidence in my home warranty.

6 years ago

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Glenda Stewart Soddy-Daisy, TN

They get what I need done when I need it.

6 years ago

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C.Wilder Germantown, TN

Taken care of any problem quickly and efficiently

6 years ago

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George Smira Luling, LA

The contractors are very reliable and friendly

6 years ago

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Tina Stark Broken Arrow, OK

Great service, affordable, quality service providers

6 years ago

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Michelle Jasper, TX

Contractor responded quickly to the problem.

6 years ago

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Lindsay Watson Granbury, TX

responsive, and send great professionals to do the work

6 years ago

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Susie Myers Granbury, TX

Easy to use, fast responses and coverage

6 years ago

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huy vu Katy, TX

Customers services has never follow up the service that has been requested I wish I could have money back

6 years ago

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Gary Quillin Abilene, TX

Quickly got technician here to repair problem with a/c.

6 years ago

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Jack Yoslov San Diego, CA

It took 4 different service companies and 5 weeks to finally get my refrigerator working again

6 years ago

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James Uthman Visalia, CA

Extremely long wait times and representatives do not know the policy and procedures.

6 years ago

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Jeff Warrick Allen, TX

Waited for over 1.5 hours on phone. Left message on call back program for two straight days . Never got a call back.

6 years ago

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Jeffrey Payne Chuckey, TN

Always prompt and sends out reliable technicians

6 years ago

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Jpv Fort Worth, TX

So far the process has been seamless in organizing servic

6 years ago

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Kevin Columbia, SC

Fast and reliable service and repairs.

6 years ago

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Larry Austin, TX

Well our AC coil needed replacement and AHS paid $325 and we paid $1,699...need I say more!!

6 years ago

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Lawrence Scaduto Galena, IL

No problems. Approved the replacement right away.

6 years ago

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Lei Glendora, CA

I was charged for a service that didn't occur. Contractor not available on weekends.

6 years ago

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Louis Peaks Clayton, NC

Prompt responses and great business referrals

6 years ago

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Mal Skinner Prescott, AZ

Very prompt service with quality suppliers.

6 years ago

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Mark Sampke Cypress, TX

Quick response with excellent service companies

6 years ago

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Mary E. Swanson Glendale, AZ

Resolved problem, sensitive to Covid virus, professional.

6 years ago

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Robert Sharp Phoenix, AZ

They are quick to respond and to fix the problem.

6 years ago

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Robin Webb Kissimmee, FL

Hold time too long when I need to speak to a representative...

6 years ago

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Sue Price Cedar Rapids, IA

Professionals on time and solved problem quickly

6 years ago

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thomas rohrer Littlestown, PA

dependable ,on time ,value,reliable,convenient

6 years ago

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Thompson Paulette Wayne, PA

Timely, customer friendly, great follow up

6 years ago

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Timothy Smith Fort Wayne, IN

Consistently meets our needs in a timely mannet

6 years ago

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Wilson Olympia, WA

Each time I've used AHS I received fast, quality service

6 years ago

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Yulia Rife Ballwin, MO

Too long to resolve the problem . We were waiting more than a month and still did not resolve our problem.

6 years ago

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Betty Owensboro, KY

They are prompt and professional. Always get the job done!

6 years ago

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Bettye Roseman Matteson, IL

Provide service people in timely manner.

6 years ago

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Beverly Parrish Davenport, IA

Very prompt appointment and very professional

6 years ago

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Bill Parker Madera, CA

Took care of my issues in a timely manner.

6 years ago

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Bob Sugar Land, TX

Pleasant and responsive customer service team.

6 years ago

American Home Shield Reviews