American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Sheree P

They take care of their commitment. That they promise.

5 years ago

Reply from American Home Shield

Hi Sheree, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star

Alice Underwood

They were prompt and fixed our problems.

5 years ago

Reply from American Home Shield

Hi Alice, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star

Sullivan

Responsive, service provided within the day

5 years ago

Reply from American Home Shield

Hi Sullivan, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star

Darlene Wilkerson

Very professional and attentive Customer Service

5 years ago

Reply from American Home Shield

Hi Darlene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

PATRICK STOKELY

Because their contractor First American and AHS have terrible communication as to when parts are delivered or not...TAKES TOO LONG

5 years ago

Reply from American Home Shield

Hi Patrick,
I understand your concerns regarding the delay in service and would be glad to speak with you.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

B P

Cost effective , professional safety measures are taken

5 years ago

Reply from American Home Shield

Hello BP, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Monique

They're service has been professional, polite and prompt.

5 years ago

Reply from American Home Shield

Hi Monique, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Melanie Parker Washington, DC

THe best website, service, contractors, and timely

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hello Melanie, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. We look forward to our continued business together.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Lydia

Professional and Timely. Good Customer Service.

5 years ago

Reply from American Home Shield

Hi Lydia,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star_border

rose

Good services but you have to be proactive to make sure things are completed

5 years ago

Reply from American Home Shield

Hello Rose, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Jul. 28th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous

Don't stand by their word. Liars. Won't fix my issue only putting a bandaid on my fridge instead of fixing or replacing.

5 years ago

Reply from American Home Shield

Hi,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Laurie Roberts

Service was ordered right away and didn't have any issues

5 years ago

Reply from American Home Shield

Hello Laurie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Grace Thornton

Excellent customer and efficient follow up

5 years ago

Reply from American Home Shield

Hi Grace,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Dele

very helpful with the response to the issue

5 years ago

Reply from American Home Shield

Hi Dale, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Reginald Turner

Fast,efficient. Professional and done right the first time.

5 years ago

Reply from American Home Shield

Hi Reginald,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

TW

Responsiveness and Quality of Service Providers

5 years ago

Reply from American Home Shield

Hello TW, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Dana Torres

fast, professional and fixed the problems

5 years ago

Reply from American Home Shield

Hi Dana,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star_border star_border

Perhaps Later

This is the first opportunity / need to utilize American Home Shield's services.

5 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. I have sent a private message with contact information for further assistance.

Jul. 24th, 2020

check_circle

Verified Customer

star star star star star

Eddie Violette

Service request processing have been handled satisfactory.

5 years ago

Reply from American Home Shield

Hi Eddie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Maria

provides prompt and knowledgeable contractors

5 years ago

Reply from American Home Shield

Hi Maria.,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Sandra Seay

Always have addressed our needs as quickly as they could

5 years ago

Reply from American Home Shield

Hello Sandra, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 24th, 2020

check_circle

Verified Customer

star star star star star_border

Fred San Tan Valley, AZ

The service was good. The technicians were prompt and knowledgeable

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Fred, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star_border

Lupita Quiroz

Did a great job with my concern, wore a mask while working here.

5 years ago

Reply from American Home Shield

Hello Lupita, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Nick Ricciardelli

Very good service, nice person, very prompt I

5 years ago

Reply from American Home Shield

Hi Nick,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Gary Willey

The Plumer Pete did a great job and resolved the problem.

5 years ago

Reply from American Home Shield

Hi Gary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Luis Santiesteban

AHS has been outstanding in the past, but recentlybhave failed to deliver service in a timely manner and i get consistly charged for lack od service

5 years ago

Reply from American Home Shield

Hi Luis,Thank you for choosing American Home Shield as your home warranty provider. We do apologize for the service that was provided below your standards. We will strive to continue delivering outstanding service to you in a timely manner. I would like the opportunity to address any outstanding issues that you have.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Torsten Tangleis

Because they resolve my issues in a very timely matter

5 years ago

Reply from American Home Shield

Hi Torsten,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

L. Rodriguez

Fast & friendly service & great customer care

5 years ago

Reply from American Home Shield

Hi L,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Davon Jamel Spears

quick response had a company out the next day

5 years ago

Reply from American Home Shield

Hi Davon,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Kevin P Las Vegas Nevada

Excellent network of contractors, fast service!

5 years ago

Reply from American Home Shield

Hi Kevin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star_border

Edith Swetsky

Great service, but difficult to reach by phone. Long wait, then they hang up.

5 years ago

Reply from American Home Shield

Hello Edith, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs. I have sent a private message with contact information for further assistance.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Mike

I have had zero issues when dealiing American Home Shield

5 years ago

Reply from American Home Shield

Hi Mike, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Cinthia Vincent

Prompt service quick to respond in emergencies

5 years ago

Reply from American Home Shield

Hi Cinthia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

alan simmons

responsive and fair especially with covid delays

5 years ago

Reply from American Home Shield

Hello Alan, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Jason Sanders

Coverage of household systems and Service contractors

5 years ago

Reply from American Home Shield

Hello Jason, your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Raul Said

Very good customer service and good technicians

5 years ago

Reply from American Home Shield

Hello Raul, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Marcy Rogers

Fantastic service fantastic vendors great customer service

5 years ago

Reply from American Home Shield

Hello Marcy, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Jose

Great and fast service when we requested service.

5 years ago

Reply from American Home Shield

Hi Jose, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Paek

Excellent in service of response and follow up.

5 years ago

Reply from American Home Shield

Hi Paek, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Shri

Quick response to service calls. Good communication with customers.

5 years ago

Reply from American Home Shield

Hi Shri,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Ricardo

Service is good except it is hard to talk to customer service on the phone.

5 years ago

Reply from American Home Shield

Hi Ricardo,
Thank you for your feedback!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

David Silva

Great service, contractor was excellant

5 years ago

Reply from American Home Shield

Hello David, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Joe Brenyah

They do what they say they would. Simple as that

5 years ago

Reply from American Home Shield

Hi Joe,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Satisfied Customer

Timely. Good customer service. Professional.

5 years ago

Reply from American Home Shield

Hi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Barbara

Prompt service; easy to contact; reliable

5 years ago

Reply from American Home Shield

Hi Barbara,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Eric Savage

Great Service and excellent professionalism!

5 years ago

Reply from American Home Shield

Hi Eric,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star_border star_border

Darrick White

Getting through to the department that handles replacement items was horrible - 3hr wait time

5 years ago

Reply from American Home Shield

Hello Darrick, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Robert Thomas

Great service dependable was very superb

5 years ago

Reply from American Home Shield

Hi Robert,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Doris

I've received excellent service from them.

5 years ago

Reply from American Home Shield

Hi Doris,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Heidi Wood

always on time, and do what they say they do

5 years ago

Reply from American Home Shield

Hi Heidi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

American Home Shield Reviews