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American Home Shield Reviews

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8.9

Overall Score

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Matthew Vincent

Honest and was able to figure out problem quickly.

4 years ago

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Reply from American Home Shield

Hi Matthew,
We are happy to hear you had a positive experience at AHS! We value your input and encourage you to let us know more details about your experience with us.

Mar. 24th, 2020

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Mary Fischer Skogsberg

I have had some issues with covering my pool equipment that was unwarranted.

4 years ago

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Reply from American Home Shield

Hi Mary,
Your feedback is essential to helping American Home Shield improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Mar. 24th, 2020

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Roger Smith

Good experiences & history over the years

4 years ago

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Reply from American Home Shield

Hi Roger,
Your patronage to American Home Shield is more than appreciated. We hope you continue to have a good customer service experience.

Mar. 24th, 2020

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Rita ussery

Because when I need help you always help me.

4 years ago

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Reply from American Home Shield

Hi Rita,
We will continue to provide you with good coverage and an even better AHS experience!

Mar. 24th, 2020

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Phyllis Hatosy

They are quick to get repair out to fix the problem

4 years ago

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Reply from American Home Shield

Hi Phyllis,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair in a timely manner.

Mar. 24th, 2020

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william j. bucci

very responsive and good vale for money.

4 years ago

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Reply from American Home Shield

Hi William,
We are glad to hear that you have enjoyed AHS! We will continue to provide you with the best service experience.

Mar. 24th, 2020

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Wendy Foulks

Excellent, fast, efficient Way to deal with problems

4 years ago

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Reply from American Home Shield

Hi Wendy,
Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to your continued business at American Home Shield!

Mar. 24th, 2020

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Amy Marchetti

Timeliness, workmanship, good communication

4 years ago

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Reply from American Home Shield

Hi Amy,
Your feedback is appreciated and we hope you continue to enjoy those key elements of your service experience!

Mar. 16th, 2020

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Abelardo Bequer

Because they wanted a second opinion on a job to fix air conditioning and now it will delay about 2 weeks

4 years ago

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Reply from American Home Shield

My name is Kim and I am with AHS' social media department.
I understand you were not happy with the outcome of your experience with us. I will work to see if there are any other options and follow up with you as soon as possible with an update. Thanks for your patience.

Mar. 17th, 2020

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Bob Tanon

They have taken care of everything I have needed so far.

4 years ago

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Reply from American Home Shield

Bob,

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Mar. 17th, 2020

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Bill

Not always covering what it takes to effect the needed repairs.

4 years ago

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Reply from American Home Shield

Bill,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Barbarette Westmoreland

Timely and easy to deal with, very very very very good

4 years ago

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Reply from American Home Shield

Barbarette,

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Mar. 17th, 2020

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barbara smith

they were very quick to reply and set up an appointment

4 years ago

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Reply from American Home Shield

Barbara,

Thanks for reaching out to provide that feedback. I am glad the contractors followed through with the appointment that was set but happier for you that your issue has been resolved. We are here for you if you need us in the future. Take Care.

Mar. 17th, 2020

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Charles Travis

Done me well fixed a lot of things for us

4 years ago

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Reply from American Home Shield

Charles,
Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Carole Schreiber

I've had two claims recently and they have done great

4 years ago

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Reply from American Home Shield

Carole,
Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Dennis

Tech did an ex Excellent job. Scheduling was easy.

4 years ago

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Reply from American Home Shield

Dennis,
Thanks for reaching out to provide that feedback. I am glad the contractors followed through with the appointment that was set but happier for you that your issue has been resolved. We are here for you if you need us in the future. Take Care.

Mar. 17th, 2020

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Deb

Awesome customer service representative, great service

4 years ago

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Reply from American Home Shield

Deb,
I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 17th, 2020

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Doreen Harvey

You use services 50 to 60 miles away that take too long to respond I stead of using companies closer that give fast and great service

4 years ago

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Reply from American Home Shield

Good morning Doreen,
Your concerns regarding the technicians distance is understood. I would be glad to speak with you and assist with a resolution.

Mar. 17th, 2020

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Doran Larson

Punctual. Helpful on the phone. The phone help are very courteous.

4 years ago

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Reply from American Home Shield

Doran,
Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Gabriella pope

Issues where handled quickly and to my satisfaction

4 years ago

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Reply from American Home Shield

Gabriella,

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 17th, 2020

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Frank

Easy to use. Great followup! Good service from vendors!

4 years ago

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Reply from American Home Shield

Frank,
Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Gilberto Saenz

The worker was very good and professional.

4 years ago

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Reply from American Home Shield

Gilberto,
Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that professional during your experience. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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George Sturgill

response time is fast, and customer service is goo

4 years ago

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Reply from American Home Shield

George,
Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Jim Carey

Very good service, very professional and knew their job.

4 years ago

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Reply from American Home Shield

Jim,
Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that knowledgeable. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Jennifer Brown

They took care of the problem with no hassles.

4 years ago

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Reply from American Home Shield

Jennifer,
Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Super Hot Mom of 3

Affordable product. Quick response and quality service.

4 years ago

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Reply from American Home Shield

Karen,
Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Joseph Shady

quick response nice people on phone contact

4 years ago

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Reply from American Home Shield

Joseph,
Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Kim

Offers Excellent Value. Excellent service.

4 years ago

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Reply from American Home Shield

Kim,
I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 17th, 2020

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Margo Talamantes

Easy to use and great service. Timely and communicative

4 years ago

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Reply from American Home Shield

Margo,
Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Manoj

Service was wonderful and the response was quick

4 years ago

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Reply from American Home Shield

Manoj,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Linda Phillips Zetter

Prompt service and fix the problem right away

4 years ago

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Reply from American Home Shield

Linda,
Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 17th, 2020

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Michele D. Vierhus

Wonderful people, professional, thorough!

4 years ago

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Reply from American Home Shield

Hi Michele,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Mar. 17th, 2020

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Mario Coloma

Excellent customer service, quality, Best Company ever!!

4 years ago

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Reply from American Home Shield

Hi Mario,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Mar. 17th, 2020

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Randy

SERVICE WAS EXCELLENT. THE CONTRACTOR WAS VERY INFORMATIVE

4 years ago

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Reply from American Home Shield

Hi Randy,
We are glad to hear that you have enjoyed AHS and the service we provide! We strive to provide you with the best team of contractors.

Mar. 17th, 2020

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Peter

great service, experienced serviceman, professional.

4 years ago

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Reply from American Home Shield

Hi Peter,
It is always a pleasure to receive positive feedback. I hope you continue to enjoy your AHS coverage!

Mar. 17th, 2020

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Peggy

We always have had good prompt service from AHS

4 years ago

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Reply from American Home Shield

Hi Peggy,
I hope you continue to enjoy the prompt and professional customer service American Home Shield provides!

Mar. 17th, 2020

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Robert E Bastien

They have come through on every requested service.

4 years ago

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Reply from American Home Shield

Hi Robert,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. I hope you continue to enjoy!

Mar. 17th, 2020

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Ricketts

Because l had to pay $100.00 to company and $360.00 for freeon to fix a heat/air system.

4 years ago

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Reply from American Home Shield

Hi Ricketts,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Mar. 17th, 2020

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Steve

fast, knowledge, professional and courteous

4 years ago

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Reply from American Home Shield

Hi Steve,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 17th, 2020

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Skip Smith

AHS is very efficient, professional and offers a quality product.

4 years ago

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Reply from American Home Shield

Hi Skip,
Your feedback is more than appreciated at AHS! We hope you continue to have a prompt and professional experience!

Mar. 17th, 2020

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star star star star star

Sabine Apollon Lopez

Responsive office team and service representative.

4 years ago

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Reply from American Home Shield

Good morning Sabine,
Thank you for providing us with feedback about your AHS experience. Our goal is to provide you with a great customer service team that can response to your request.

Mar. 17th, 2020

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Steven Wilson

Overall responsiveness to newly logged service requests

4 years ago

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Reply from American Home Shield

Hi S. Wilson,
I am glad to hear about the AHS contractors quick response and the repair that was completed. I hope you continue to enjoy the service we provide!

Mar. 17th, 2020

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Susannah Helton

Technician was quick and fixed the issue in a timely manner

4 years ago

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Reply from American Home Shield

Susannah,
Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Kevin

Prompt response, good follow-up. Simplified contract.

4 years ago

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Reply from American Home Shield

Hi Kevin,
I enjoyed reading your review and hope you continue to enjoy American Home Shield!

Mar. 10th, 2020

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Chris

Prompt attention - easy to talk to - resolution focused

4 years ago

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Reply from American Home Shield

Chris, I would like to thank you for your feedback. I hope you continue to enjoy the prompt and professional service AHS provides.

Mar. 10th, 2020

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V. Shepard

It's sometimes difficult to get to a human and request a local contractor.

4 years ago

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Reply from American Home Shield

Hi V. Shepard,
I enjoyed reading your review and hope you continue to enjoy American Home Shield!

Mar. 10th, 2020

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P

Easy to call or online schedule service needed

4 years ago

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Reply from American Home Shield

Hi P,
We are glad to hear that you are pleased with the online portal and customer service we provide!

Mar. 5th, 2020

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Brad Winner

Most service request is started & finished to my satisfaction

4 years ago

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Reply from American Home Shield

Hi Brad,
It is our main objective is to provide you with exceptional service and a quick resolution to all of your home warranty needs. I hope you continue to enjoy American Home Shield!

Mar. 5th, 2020

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Cheryl Grier Verge

They were very prompt in getting my repair done

4 years ago

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Reply from American Home Shield

Hi Cheryl,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 5th, 2020

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Robert sawyers

Delays on rebate check one day they said they received info next day they did not have. Info

4 years ago

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Reply from American Home Shield

Good afternoon Robert,
I would like to thank you for sharing your overall American Home Shield experience with us. I would be glad to speak with you regarding the reimbursement check that you are waiting to receive.

Mar. 5th, 2020