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American Home Shield Reviews

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8.9

Overall Score

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Hannah Middletown, DE

Staff is very understanding about my concerns.

5 years ago

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Reply from American Home Shield

Hi Hannah,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 27th, 2020

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Benjamin Murphy II Waldorf, MD

Poor response on Dec. service and March service calls; Long wait times for customer service on telephone calls.

5 years ago

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Reply from American Home Shield

Hi Benjamin,
Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Mays Temple Hills, MD

Quick response did what needed to be done.

5 years ago

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Reply from American Home Shield

Hi Mays,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 27th, 2020

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Desiree Reeb Las Vegas, NV

They have yet to let me down. Usually prompt with service

5 years ago

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Reply from American Home Shield

Hi Desiree,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jun. 18th, 2020

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Michael C Shane Dayton, NV

They are responsive, professional, efficient, good value

5 years ago

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Reply from American Home Shield

Hi Michael,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 19th, 2020

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Tricia A Vanasco West Hills, CA

excellent service - fast service - great customer service

5 years ago

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Reply from American Home Shield

Hi Tricia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 18th, 2020

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Curt Upland, CA

They have always come through for us when needed.

5 years ago

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Reply from American Home Shield

Hi Curt,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 18th, 2020

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Beth Bakersfield, CA

Always a resolution to the issue and fast service

5 years ago

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Reply from American Home Shield

Hi Beth,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 18th, 2020

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Robert Rivera Stockton, CA

Professionalism, value, response time, problem solving

5 years ago

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Reply from American Home Shield

Good afternoon Robert,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Vero Oregon City, OR

great service, great attention, always help in any way

5 years ago

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Reply from American Home Shield

Hi Vero,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 19th, 2020

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Michael Starks Casselberry, FL

Prompt, professional assistance at all times!!

5 years ago

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Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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emmett sparks Ocala, FL

when i submit a c laim there right there

5 years ago

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Reply from American Home Shield

Hi Emmett,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 19th, 2020

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David Shoemaker Morristown, TN

Dependable, prompt, reasonable and thorough

5 years ago

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Reply from American Home Shield

Hi David,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Alisa Pearson Cleveland, OH

My service calls are always scheduled immediately

5 years ago

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Reply from American Home Shield

Hi Alisa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Linda Dayton, OH

Professional , on time and solve the problem.

5 years ago

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Reply from American Home Shield

Hi Linda,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 19th, 2020

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David Malecki Troy, MI

limited vendors to provide services. Excessive hold time (over 1-2 hours on hold) trying to contact a representative.

5 years ago

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Reply from American Home Shield

Hi David,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to get the issues resolved.

Jun. 21st, 2020

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Rhonda Detroit, MI

Service was great very professional person

5 years ago

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Reply from American Home Shield

Hi Rhonda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 19th, 2020

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Paul Major Des Moines, IA

When we call about something they get to it right away

5 years ago

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Reply from American Home Shield

Hi Paul,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 19th, 2020

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Kathy Wiebusch Newport, MN

they came and got the job done great service

5 years ago

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Reply from American Home Shield

Hi Kathy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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John Stadler Saint Paul, MN

Service is great but you can't answer the phone in under 2 hours sucks

5 years ago

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Reply from American Home Shield

Hi John,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 19th, 2020

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Michel Murphy Saint Louis, MO

Always respond promptly and effectively.

5 years ago

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Reply from American Home Shield

Hi Michel,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 19th, 2020

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Randy Pratt Topeka, KS

Cause the problem is resolved in a timely manner

5 years ago

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Reply from American Home Shield

Hi Randy,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Venicia Stewart Marrero, LA

This is affordable service all homeowners need.

5 years ago

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Reply from American Home Shield

Hi Venicia,
Thank you for your feedback!

Jun. 19th, 2020

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Richard Volden Shreveport, LA

Excellent response time in handling my problem

5 years ago

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Reply from American Home Shield

Hi Richard,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 19th, 2020

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Keith William Young Southlake, TX

Good customer service and follow up when there is an issue.

5 years ago

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Reply from American Home Shield

Hi Keith,


We hope you continue to enjoy a great service experience!

Jun. 19th, 2020

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Juanita Staine Houston, TX

Reliability and promptness of appointment for services

5 years ago

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Reply from American Home Shield

Hi Juanita,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 19th, 2020

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MARYJo PAWLOWSKI Spring, TX

Professional, knowledgeable, on time, excellent

5 years ago

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Reply from American Home Shield

Hi Mary Jo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Tonya Shy Dickinson, TX

Fast courteous and very knowledgeable about the appliance.

5 years ago

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Reply from American Home Shield

Hi Tonya,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Sandra Pearland, TX

Courtesy, knowledge and professionalism.

5 years ago

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Reply from American Home Shield

Hi Sandra,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 19th, 2020

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Joe Powell Bryan, TX

Immediate response and very reasonable on repair service.

5 years ago

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Reply from American Home Shield

Hi Joe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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A. Olvera Brownsville, TX

Quick response to problem and able to fix

5 years ago

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Reply from American Home Shield

Hi A. Olvera,
We hope you continue to enjoy a great service experience!

Jun. 19th, 2020

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Linda Schwandt Mayer, AZ

Very fast response, send reputable repairmen

5 years ago

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Reply from American Home Shield

Linda,
Thank you for your feedback!

Jun. 18th, 2020

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Mike wiseman Mesquite, NV

Simple system to request and process repairs when needed

5 years ago

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Reply from American Home Shield

Hi Mike,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 18th, 2020

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patricia Middletown, DE

they called and schedule the appointment and showed up

5 years ago

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Reply from American Home Shield

Hi Patricia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Penny Wood Burlington, NC

Diagnosed problem and received settlement quickly

5 years ago

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Reply from American Home Shield

Hi Penny,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Michael Fort Lauderdale, FL

On time service professionals go by their promise and price

5 years ago

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Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2020

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Jerry Richmoncd Bradenton, FL

Every thing that they cover they get it fixed

5 years ago

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Reply from American Home Shield

Hi Jerry,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2020

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John and Julie Rausch Leesburg, FL

Always professional, couresty and nice to deal with

5 years ago

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Reply from American Home Shield

Hi John and Julie,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 19th, 2020

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Lois Memphis, TN

They provide good customer service. They try to get me to the service I need.

5 years ago

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Reply from American Home Shield

Hi Lois,
I am pleased to hear about the service you have received. I hope you continue to enjoy!

Jun. 19th, 2020

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Sylvia Wilson Richton Park, IL

The backed up sewer problem was resolved!

5 years ago

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Reply from American Home Shield

Hi Sylvia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 20th, 2020

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Robert Carbon Cliff, IL

The customer support and level of coverage is outstanding

5 years ago

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Reply from American Home Shield

Hi Robert,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Lindsay Gramercy, LA

Quick to get back to me after I put in a request.

5 years ago

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Reply from American Home Shield

Hi Lindsay,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 20th, 2020

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Kristine Wiel Las Vegas, NV

They direct you to service pros immediately

5 years ago

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Reply from American Home Shield

Hi Kristine,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 19th, 2020

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John Reilley Calabasas, CA

Easy to work with and got the job done quickly

5 years ago

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Reply from American Home Shield

Hi John,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Dennis (Denny) Rowlands Northridge, CA

Always helpful and get the job done on time

5 years ago

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Reply from American Home Shield

Hi Dennis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Richard Turrietta Hanford, CA

Job well done , they had there protection on

5 years ago

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Reply from American Home Shield

Hi Richard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Gaurang Shah Colonia, NJ

good service and contractors are nice friendly

5 years ago

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Reply from American Home Shield

Hi Guarang,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Jackie D Simpson Westbury, NY

Service providers are on time, neat and knowledgeable.

5 years ago

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Reply from American Home Shield

Hi Jackie,
We appreciate your feedback!

Jun. 19th, 2020

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A Peterson III Newark, DE

The service is Timely and reliable work.

5 years ago

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Reply from American Home Shield

Hi A Peterson,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Angelic Rochester Wilmington, DE

User Friendly app quick service response

5 years ago

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Reply from American Home Shield

Hi Angelic,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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