American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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Norma Jamison

Handled my call immediately, excellant manner and service.

4 years ago

Reply from American Home Shield

Hi Norma,
It is always a pleasure to read great reviews about our customer experiences! I hope you continue to enjoy the fast and efficient repairs that AHS provides!

Mar. 4th, 2020

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Verified Customer

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sikora maxcie

Very prompt with good service companies under contract

4 years ago

Reply from American Home Shield

Hi Sikora,
Your feedback is more than appreciated and I hope you continue to enjoy your AHS home warranty!

Mar. 5th, 2020

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Verified Customer

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Victoria Simms

Quick response time. Timely device. Professional.

4 years ago

Reply from American Home Shield

Hi Victoria,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 25th, 2020

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Verified Customer

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Tania Samon

The next day someone was contacting me to set up service.

4 years ago

Reply from American Home Shield

Hi Tania,
We are pleased to hear about the fast service that AHS has provided you. We hope you continue to enjoy!

Feb. 25th, 2020

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Verified Customer

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Henry Wright

Great Service and Professional and scheduling time.

4 years ago

Reply from American Home Shield

Hi Henry,
It is always great news to hear about customer experiences and the repairs that are completed in a timely manner.

Feb. 25th, 2020

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Verified Customer

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Bill

Service and the customer service is great to talk to

4 years ago

Reply from American Home Shield

Hi Bill,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy!

Feb. 26th, 2020

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Verified Customer

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AHS customer

On time, professional, courteous, knowledgeable

4 years ago

Reply from American Home Shield

Hi AHS customer,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Feb. 26th, 2020

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Verified Customer

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Andrew White

Ease of registration and promptness of response

4 years ago

Reply from American Home Shield

Hi Andrew,
We hope you continue to enjoy American Home Shield and the customer service we provide in a timely manner.

Feb. 26th, 2020

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Verified Customer

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tate

service,time professionalism explained complete process

4 years ago

Reply from American Home Shield

Hi Tate,
It is always great news to hear about customer experiences and the repairs that are completed in a timely manner.

Feb. 25th, 2020

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Verified Customer

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Linda

This company has good prices and good service.d service

4 years ago

Reply from American Home Shield

Hi Linda,
Your feedback is more than appreciated and we hope you continue to enjoy the service we provide!

Feb. 25th, 2020

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Verified Customer

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Judi

Fast service for my furnace when it was cold outside!

4 years ago

Reply from American Home Shield

Hi Judi,
We strive to exceed your expectations and provide you with fast and efficient service. We hope you continue to enjoy AHS and the coverage we provide.

Feb. 26th, 2020

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Verified Customer

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Solazzo

Great job on time good technician fixed thanks

4 years ago

Reply from American Home Shield

Hi Solazzo,
It is always great news to hear about customer experiences and the repairs that are completed in a timely manner.

Feb. 25th, 2020

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Verified Customer

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AnnTribbey

Service technician was excellent and explained everything

4 years ago

Reply from American Home Shield

Ann,
Thanks for sharing your experience with us. Our main goal is to pair you with a knowledgeable and experienced technician to resolve your home warranty needs. We look forward to being here for you in the future.

Feb. 14th, 2020

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Verified Customer

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William Tapper

Great service and coverage - sometimes contacting them can be difficult

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you. We are working to improve our call volume and we look forward to servicing you as needed in the future.

Feb. 14th, 2020

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Verified Customer

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Lydia Vetere

Responsive, easy to fix errors, easy to make a claim

4 years ago

Reply from American Home Shield

We are so glad we can make this process easy for you. Take Care!

Feb. 14th, 2020

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Verified Customer

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Pat

Quality service, fair price. Usually good service techs.

4 years ago

Reply from American Home Shield

I am glad your warranty is working out good for you. Let us know if we can be of assistance. Take Care!

Feb. 14th, 2020

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Verified Customer

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Rosemary

Have had no problems and have been prompt

4 years ago

Reply from American Home Shield

Rosemary,
Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Feb. 14th, 2020

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Verified Customer

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Pam Videen

I received excellent service from the electrician.

4 years ago

Reply from American Home Shield

Pam,
Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Feb. 14th, 2020

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Verified Customer

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D Capifali

Quick service. Professional and easy to deal with

4 years ago

Reply from American Home Shield

Hi D Capifali,
It is always great news to hear about customer experiences and the repairs that are completed in a timely manner.

Feb. 4th, 2020

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Verified Customer

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Danny Wakatani

Some employees don't soak very good English; it's nearly impossible to get a hold of a supervisor

4 years ago

Reply from American Home Shield

Hi Danny,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Feb. 4th, 2020

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Verified Customer

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Bruce Wright

coverage ease of submitting claims assigned technicians

4 years ago

Reply from American Home Shield

Hi Bruce,
It is a pleasure to hear that you have enjoyed the contractors that have serviced you home repairs.

Feb. 4th, 2020

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Verified Customer

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Chavala Wilson

Quickly resolve issues and are professional

4 years ago

Reply from American Home Shield

Hi Chavala,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 27th, 2020

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Verified Customer

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m.wike

very prompt to send someone to fix the problem

4 years ago

Reply from American Home Shield

Hi,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 27th, 2020

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Verified Customer

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James

The process to get someone out takes several days (almost week)

4 years ago

Reply from American Home Shield

Hi James,
Your feedback is more than appreciated to help us improve our service at AHS!

Jan. 27th, 2020

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Verified Customer

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Calvin Tangah

Good job and customer service. Their follow up is great and thier services

4 years ago

Reply from American Home Shield

Hi Calvin,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 27th, 2020

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Verified Customer

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Barry D.Young

Last visit only one item was addressed not the two i put claim in for

4 years ago

Reply from American Home Shield

Hi Barry,
Your feedback is more than appreciated. I would be glad to speak with you and get the second claim resolved.

Jan. 27th, 2020

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Verified Customer

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Richard White

They replace what they can't have fixed, no questions asked

4 years ago

Reply from American Home Shield

Hi Richard,
I am glad to hear about the replacement that was completed by American Home Shield.

Jan. 27th, 2020

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Verified Customer

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Pauline Walton

Good, timely service. Good service tech.

4 years ago

Reply from American Home Shield

Good morning Pauline,
I am pleased to hear about your service experience with American Home Shield. I hope you continue to enjoy the technicians we provide.

Jan. 17th, 2020

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Verified Customer

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Kathy

Overall they handle any problem quickly.

4 years ago

Reply from American Home Shield

Hi Kathy,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 17th, 2020

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Verified Customer

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Tim Phoenix, AZ

took care of my issue on a timely basis. the repair went well

4 years ago

Reply from American Home Shield

Good morning Tim,
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the technician was able to diagnose and fix the issue within a timely manner.

Jan. 14th, 2020

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Verified Customer

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Terri Vanskike

Very reliable about getting problems fixed.

4 years ago

Reply from American Home Shield

Hi Terri,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 7th, 2020

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Verified Customer

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Timothy Schaaf

Prompt service and experienced repair employees

4 years ago

Reply from American Home Shield

Hi Timothy,

I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 7th, 2020

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Verified Customer

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Cecilia

They send quality people to fix my stuff.

5 years ago Edited January 10, 2024

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Verified Customer

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Josefina Quirarte

Because they are a good company. Great costumer service.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Josefina,
Thank you for the wonderful review and for taking the time to share your feedback with AHS. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

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Verified Customer

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Anne-Marie Nataro

Made the repairs, did not keep looking for stuff to add.

5 years ago Edited January 10, 2024

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Verified Customer

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Vega White

Never had a problem with them. Always prompt replies.

5 years ago Edited January 10, 2024

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APRIL WHITE

Let's start with the customer service is terrible. This warranty was $600 for the year and they sent a Electric company's out over a week later that didn't fix my outlet which is covered he's telling me it's not so I paid $125 for a company to come out just to not fix my fully issue this is crazy i want my money back

1 year ago

Reply from American Home Shield

Dear April, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 9th, 2023

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Siddhartha Ghosh Wentzville, MO

My interactions have been great till this point with AHS. The service they provide is professional and helpful.

1 year ago

Reply from American Home Shield

Dear Siddhartha, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 8th, 2023

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Avik Shahnazari Orlando, FL

First vender for my refregerator was terable and mis leading about my microwave and Home shieald was pushing me to pay for 2nd opinion but I disagreed and 2nd vender completly agreed and put the proper report.

1 year ago

Reply from American Home Shield

Dear Avik, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 8th, 2023

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Jackie Oxford, NC

Great service, and always on time. Keep me informed about any new information about my AHS services.

1 year ago

Reply from American Home Shield

Dear Jackie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Carolyn Mount Washington, KY

The rep that came was very nice and knew what she was doing. She wasted no time in getting my dish washer fixed.

1 year ago

Reply from American Home Shield

Carolyn, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Cody Callaway Dallas, TX

Worst home warranty company I have ever had, and the sales people lie about whats covered vs. whats not in there Gold and Platinum plans when selling them to you. Plan to cancel ASAP, can barely understand the customer service team. They have no clue what they are doing.

1 year ago

Reply from American Home Shield

Hello,
Please provide your contract number or AHS property address via this private message and I will contact you from the escalations department.

Oct. 24th, 2023

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John Kelley

No problem. Called AHS, explained the problem, paid the service call fee, AHS took care of the rest. Just that simple.

1 year ago

Reply from American Home Shield

John, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Rebecca Cabo Bridgeport, CT

Found a fast company to fix my ac. They fixed it in a timely manner. They knew what they were talking about.

1 year ago Edited October 3, 2023

Reply from American Home Shield

Rebecca, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

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Lysander Fayetteville, NC

A new customer of American Home Shield. Service has been stress free, expedient and very professional.

1 year ago

Reply from American Home Shield

Dear Lysander, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

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Erin Gray Katy, TX

1 year ago

Reply from American Home Shield

Erin, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 29th, 2023

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Bill Vancouver, BC

I pretty much get my money's worth every year. There is always something that needs fixing every year.

1 year ago

Reply from American Home Shield

Bill, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 7th, 2023

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Stevie B Miami, FL

Easy to place request, quick response and updates, issues have all been addressed to my satisfaction, except the random leak of my dishwasher.

1 year ago

Reply from American Home Shield

Dear Stevie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah Please provide your contract number.

Sep. 6th, 2023

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Virgil

We have always been pleased with their service providers, timeliness and feel secure knowing we are covered

1 year ago

Reply from American Home Shield

Dear Virgil, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 6th, 2023

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Bryan Waterloo, IL

Just had serviceman leave. He was excellent----but AHS would only authorize $10 per pound for freon, the out of pocket cost to us would be $460 to repair ac unit. What a crock of dodo!!! I pay $89 per month (approx $1000 per year) for coverage.... and they jerk me around like this. Taking my business elsewhere---fast !!!

1 year ago

Reply from American Home Shield

Bryan, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Sep. 5th, 2023

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