American Home Shield: Read 34,353 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Timothy Schaaf

Prompt service and experienced repair employees

4 years ago

Reply from American Home Shield

Hi Timothy,

I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 7th, 2020

check_circle

Verified Customer

star star star star star

Cecilia

They send quality people to fix my stuff.

5 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Josefina Quirarte

Because they are a good company. Great costumer service.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Josefina,
Thank you for the wonderful review and for taking the time to share your feedback with AHS. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

check_circle

Verified Customer

star star star star star

Anne-Marie Nataro

Made the repairs, did not keep looking for stuff to add.

5 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Vega White

Never had a problem with them. Always prompt replies.

5 years ago Edited January 10, 2024

star star_border star_border star_border star_border

APRIL WHITE

Let's start with the customer service is terrible. This warranty was $600 for the year and they sent a Electric company's out over a week later that didn't fix my outlet which is covered he's telling me it's not so I paid $125 for a company to come out just to not fix my fully issue this is crazy i want my money back

1 year ago

Reply from American Home Shield

Dear April, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 9th, 2023

star star star star star

Siddhartha Ghosh Wentzville, MO

My interactions have been great till this point with AHS. The service they provide is professional and helpful.

1 year ago

Reply from American Home Shield

Dear Siddhartha, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 8th, 2023

star star star_border star_border star_border

Avik Shahnazari Orlando, FL

First vender for my refregerator was terable and mis leading about my microwave and Home shieald was pushing me to pay for 2nd opinion but I disagreed and 2nd vender completly agreed and put the proper report.

1 year ago

Reply from American Home Shield

Dear Avik, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 8th, 2023

star star star star star

Jackie Oxford, NC

Great service, and always on time. Keep me informed about any new information about my AHS services.

1 year ago

Reply from American Home Shield

Dear Jackie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

star star star star star

Carolyn Mount Washington, KY

The rep that came was very nice and knew what she was doing. She wasted no time in getting my dish washer fixed.

1 year ago

Reply from American Home Shield

Carolyn, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

star star_border star_border star_border star_border

Cody Callaway Dallas, TX

Worst home warranty company I have ever had, and the sales people lie about whats covered vs. whats not in there Gold and Platinum plans when selling them to you. Plan to cancel ASAP, can barely understand the customer service team. They have no clue what they are doing.

1 year ago

Reply from American Home Shield

Hello,
Please provide your contract number or AHS property address via this private message and I will contact you from the escalations department.

Oct. 24th, 2023

star star star star star

John Kelley

No problem. Called AHS, explained the problem, paid the service call fee, AHS took care of the rest. Just that simple.

1 year ago

Reply from American Home Shield

John, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

star star star star star

Rebecca Cabo Bridgeport, CT

Found a fast company to fix my ac. They fixed it in a timely manner. They knew what they were talking about.

1 year ago Edited October 3, 2023

Reply from American Home Shield

Rebecca, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

star star star star star

Lysander Fayetteville, NC

A new customer of American Home Shield. Service has been stress free, expedient and very professional.

1 year ago

Reply from American Home Shield

Dear Lysander, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

star star star star star_border

Erin Gray Katy, TX

1 year ago

Reply from American Home Shield

Erin, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 29th, 2023

star star star star star

Bill Vancouver, BC

I pretty much get my money's worth every year. There is always something that needs fixing every year.

1 year ago

Reply from American Home Shield

Bill, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 7th, 2023

star star star star star_border

Stevie B Miami, FL

Easy to place request, quick response and updates, issues have all been addressed to my satisfaction, except the random leak of my dishwasher.

1 year ago

Reply from American Home Shield

Dear Stevie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah Please provide your contract number.

Sep. 6th, 2023

star star star star star

Virgil

We have always been pleased with their service providers, timeliness and feel secure knowing we are covered

1 year ago

Reply from American Home Shield

Dear Virgil, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 6th, 2023

star star_border star_border star_border star_border

Bryan Waterloo, IL

Just had serviceman leave. He was excellent----but AHS would only authorize $10 per pound for freon, the out of pocket cost to us would be $460 to repair ac unit. What a crock of dodo!!! I pay $89 per month (approx $1000 per year) for coverage.... and they jerk me around like this. Taking my business elsewhere---fast !!!

1 year ago

Reply from American Home Shield

Bryan, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Sep. 5th, 2023

star star star star star

Alix Ibarra Spring, TX

Great customer service from American Home Shield, fast response, great A/C company who came to repair my A/C

1 year ago

Reply from American Home Shield

Dear Alix, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

star star star star star

Kenny Craighead

Great customer service, technician responded with in 24hrs of the claim. Worth the money spent for pea e of mind.

1 year ago

Reply from American Home Shield

Dear Kenny, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

star star star star star

bobby wheeler Chapel Hill, NC

I have no complaints with AHS. They provide outstanding service this year when my AC compressor went out.

1 year ago

Reply from American Home Shield

Bobby, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 5th, 2023

star star star star star

Samuel Anderson

Been reliable in addressing my needs, when calling for covered services, it's a comfort to have them in place

1 year ago

Reply from American Home Shield

Samuel, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 5th, 2023

star star star star star

Curious One Waterford, WI

The program works as advertised. I pay a monthly fee and copay on a claim and the problem goes away, every time.

1 year ago

Reply from American Home Shield

Curious, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 24th, 2023

star star_border star_border star_border star_border

Richard Asomah Bethesda, MD

American home assigned me to Amazing company who almost ripped me off. Sent me fake estimate of $1985.54 to pay before my Central AC to fix. I requested a second contractor to check my AC and it turned out that nothing was broken to be fixed.

1 year ago

Reply from American Home Shield

Richard, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 24th, 2023

star star_border star_border star_border star_border

Ruby Anne Chula Vista, CA

My technician said that there was no problem with my fridge and it was just the filter. I bought a new filter and I’m still have an issue with slow water. I never received a follow up from anyone. Not happy with the service I want someone to call me.

1 year ago

Reply from American Home Shield

Ruby, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 24th, 2023

star star star star star

ED NEAL Savannah, GA

Response time to schedule technician was great. Wall oven could not be replaced. Received new oven in a week.

1 year ago

Reply from American Home Shield

Ed, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 24th, 2023

star star_border star_border star_border star_border

Jacalyn Thompson Berkeley, CA

i have two repairs requested. first was reported on June 14th 2023 is still not resolved and new request second request started on August still not resolved refrigerator broke it is now August 22nd and not repaired. this is terrible service... It's 3 months with no resolution! Parts have still not arrived for service request for June 14th!

1 year ago

Reply from American Home Shield

Jacalyn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 24th, 2023

star star star star star

Kris Timmerman Buckeye, AZ

So happy I have American Home Shield!! They sent an amazing AC company to the rescue! No hassles for this single mom!

1 year ago

Reply from American Home Shield

Dear Kris, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 24th, 2023

star star star star star

Carlos Los Angeles, CA

Superior company to have for you home. Saved me hundreds of dollars just by having them work on my equipment

1 year ago

Reply from American Home Shield

Dear Carlos, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 24th, 2023

star star star star star_border

Joann Harvey, LA

Loved the customer service at AHA, the speed of service and completion was great, but there was collateral damage that wasn’t included

1 year ago

Reply from American Home Shield

Joann, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 24th, 2023

star star star_border star_border star_border

amy crowell Lake Oswego, OR

The call center team can’t make any decisions and keep giving us the run around. AHS has no real customer service. They make every interaction far more frustrating than it needs to be.

1 year ago

Reply from American Home Shield

Dear Amy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Aug. 24th, 2023

star star star_border star_border star_border

jennifer norman Westerville, OH

Poor customer service. You literally have to do their job for them. Slow response time and horrible contractors who don't know what they're doing and try to rip you off by sending false diagnosis reports.

1 year ago

Reply from American Home Shield

Jennifer, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 24th, 2023

star star_border star_border star_border star_border

Marlene pincoffs Columbia, SC

The contractors that they assign to the claims are extremely unresponsive. It took two weeks to get my air conditioner fixed. The pool Contractor couldn’t fix the issue and never followed up. When you call customer service, you simply get the runaround.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Marlene, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 24th, 2023

star star star star star

Zelda Lawrenceville, GA

On time for appointment Called before they came to house Service was professional Completed the work

1 year ago

Reply from American Home Shield

Dear Zelda, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 16th, 2023

star star star star star

Gail Flynn Tampa, FL

All set Appliance was able to repair my stove. D and Josh were excellent!!!! I highly recommend them both!!

1 year ago

Reply from American Home Shield

Gail, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 16th, 2023

star star_border star_border star_border star_border

Nabeel Majid Cypress, TX

I pay them every month on time, when I need a repair they are quick to charge me $100 before even coming out. The issue is never resolved in one visit and now I need a new microwave, it’s been 3 weeks since my microwave broke and I’m still waiting

1 year ago

Reply from American Home Shield

Dear Nabeel, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 16th, 2023

star star star star star_border

Nelda Allegar Dallas, OR

Mostly very professional, send qualified techs to perform repairs. Once in while a bad company. Don't use again. Request other firm

1 year ago

Reply from American Home Shield

Dear Nelda, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 16th, 2023

star star star star_border star_border

Omar Forbes

Had my water heater blow last week tech came out said it needed to be replaced. Still waiting to hear back from them. Other than that the service is good.

1 year ago

Reply from American Home Shield

Dear Omar, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

star star_border star_border star_border star_border

Robert Killeen, TX

Home shield is to expensive, I pay 115 a month, so that I only have to pay 65 to 75 dollars for a contractor for a repair, I just found out, not only am I pay 100 to 115 a month to have home shield, I'm paying 100 for a repair, it went up 25 dollars, just like that

1 year ago

Reply from American Home Shield

Dear Robert, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Aug. 16th, 2023

star star star star star

Patricia Galvan Brownsville, TX

I have been with American Home Shield close to 10 years and am absolute satisfied with their service.

1 year ago

Reply from American Home Shield

Patricia, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 15th, 2023

star star star star star

Scoop5

1 year ago

Reply from American Home Shield

Scoop, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 3rd, 2023

star star star star star

Grant Smith Kansas City, KS

Process was very easy. One call on a Sunday morning and they handled everything. Excellent communication.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Dear Grant, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 9th, 2023

star star star_border star_border star_border

L Hopkins TX

They have done well for me expect twice they have failed to find a vendor and left me to pay out of pocket for major repairs to my septic and air conditioner. I don’t see myself renewing my contract next time.

1 year ago

Reply from American Home Shield

Dear L. Hopkins, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 9th, 2023

star star star star star

Sherwin Seyjagat Katy, TX

Prompt and quality service. Technician was knowledgeable and helpful. Problem was identified and solutions presented.

1 year ago

Reply from American Home Shield

Sherwin, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 4th, 2023

star star star star star_border

Mariah White Racine, WI

The peace of mind knowing someone would return my call and their would be a repair person out to service my washer as soon as possible

1 year ago

Reply from American Home Shield

Mariah, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 3rd, 2023

star star star star star

Nicole Buchanan Laurel, MD

I am happy about the timely response and the help with getting a new water heater, which was no cost to me.

1 year ago

Reply from American Home Shield

Nicole, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 3rd, 2023

star star star star star

Michelle Burleson, TX

Very fast in getting someone out to deal with any issue we have had here at our home which has been great!!

1 year ago

Reply from American Home Shield

Michelle, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 3rd, 2023

star star star star star

Fred Hutchinson Lake Zurich, IL

Great communication. Flexibility to allow clients to select contractor who has been dispatched to your home previously

1 year ago

Reply from American Home Shield

Fred, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 3rd, 2023

star star star star star

Buddy W. Candelario Shreveport, LA

I use AHS because they have helped us with our appliances and systems, especially when unexpected breakdowns occur.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Buddy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 3rd, 2023

American Home Shield Reviews