American Home Shield: Read 34,909 User Reviews From Real Homeowners

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Bernard Darryle Smith

Very poor contractors and takes five to seven days to get appointments

4 years ago

Reply from American Home Shield

Hi Bernard, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Dan Boussom

Problem was not fixed and I got no feedback from AHS

4 years ago

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Jamie

No live voice so sent wrong repair service

4 years ago

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Roosevelt Tolbert

Took over 6 weeks to get everything settled

4 years ago

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Reggie Madlock

I hate my service plan. My air conditioning is leaking water and they won't fix it.

4 years ago

Reply from American Home Shield

Hi Reggie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Kristen Marks

They are unprofessional. The company's that they have contracts with are 1 or 2 employees.

4 years ago

Reply from American Home Shield

Hi Kristen, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 25th, 2022

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Remi

2 weeks after a service call to replace refrigerant in 1 unit neither unit is cooling

4 years ago

Reply from American Home Shield

Hi Remi, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 25th, 2022

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Marc J Schumacher

My issue isn't fixed. The guy says what he did would fix it but it's still leaking

4 years ago

Reply from American Home Shield

Hi Marc, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Jim Colyer Surprise, AZ

Professionals, friendly, good services honestly people. I recommend this company

4 years ago

Reply from American Home Shield

Hi Jim, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 18th, 2022

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Vanilla. Austin Ypsilanti, MI

Been without ac for over 3 weeks, still not fixed

4 years ago

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Pat Johnson Las Vegas, NV

The raised my rate by 20 percent. Price gouging

4 years ago

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John Arthur McLaughlin El Paso, TX

took too long to get satisfaction. way too many visits.

4 years ago

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Cindy Wichita, KS

The vendors they use are challenging

4 years ago

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Jean Giese Champlin, MN

Was told they were replacing item and then said it was a mistake.

4 years ago

Reply from American Home Shield

Hi Jean, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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TiffanEy Clinton, MD

Denied a repair that should've been fixed; repair covered under the warranty.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Thomas Coll Orlando, FL

Dryer repair company could not repair after 3 trips

4 years ago

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Derek Allen, TX

Poor communication and delays in completing the repairs.

4 years ago

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James Newnan, GA

We were told we had coverage on sprinkler which is not true

4 years ago

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Archie Arrington Pleasant Grove, AL

Problem was fixed, but now having trouble again.

4 years ago

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Yvonne Hasan Aurora, IL

I think they should offer preventative cleanings and checks

4 years ago

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Chaudhary Irving, TX

Most vendors are not qualified to do the job

4 years ago

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Ford E Mason Norfolk, VA

I have a problem understanding representives.

4 years ago

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Debra Bartlett, IL

No one will get back to me on my repair.

4 years ago

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Kamili Willis Atlanta, GA

Slow response time it takes multiple visits for contractors to complete jobs

4 years ago

Reply from American Home Shield

Hi Kamili, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Paula Brown San Dimas, CA

After being with them for more than 30 years they took the technicians word against mine

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 8th, 2022

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Kurtis Clark Round Rock, TX

They have terrible customer service and find ways not to pay for necessary repairs.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 8th, 2022

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Patricia Ciambro-Hesp Dayton, OH

They are the worst. Sent me bad plumblers.. one wasn't even a plumbler. The worst AC people.

4 years ago

Reply from American Home Shield

Hi Patricia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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M K Reed Columbus, OH

Took four calls, two visits and a week to fix and they charged me extra for parts that weren't used

4 years ago

Reply from American Home Shield

Hi M K, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 12th, 2022

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Sally Dyke Ladera Ranch, CA

I have been unable to resolve a spa issue that has been diagnosed as abuse when it is age relate.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 13th, 2022

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Verified Customer

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Frank Pulido

customer service are very knowledgeable in what they are doing and have received only the best of service.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 17th, 2022

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Marshall L Barth Encino, CA

Hard to get to a real live human being to whom to speak.

4 years ago

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Mary Peukert Las Vegas, NV

I had to call three times to get an issue resolved

4 years ago

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Beverly severe Herriman, UT

The service people seem to do the bare minimum

4 years ago

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Sharon White Katy, TX

Difficult to get approval to replace broken items

4 years ago

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Verified Customer

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Alan Macadangdang Las Vegas, NV

Worst customer experience over the phone with several agents.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 1st, 2022

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Chad Balfour Greenville, TX

My AC went out and they paid very little to the cost

4 years ago

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Brandy Romero Tolleson, AZ

Unable to log in to account. Item was not fixed and repair person will not contact me back.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 5th, 2022

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Verified Customer

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Clinton Murrell Desoto, TX

Part of the job was done. The company never told us why the job was not finished.

4 years ago

Reply from American Home Shield

Hi Clinton, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Terry Thomas Roanoke, TX

AHS has turned down a claim because the a/c unit quit 45 days after the contract was inked.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 8th, 2022

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LaRonna Harris Greensboro, NC

The companies that have been assigned to fix our issues do nothing. They're useless.

4 years ago

Reply from American Home Shield

Hi LaRonna, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Darnell Bradley Huntersville, NC

was not clear with what was to happen with the repair

4 years ago

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Kathy Bedingfield Royse City, TX

Hard to get resolution and not always in a timely manner

4 years ago

Reply from American Home Shield

Hi Kathy,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 30th, 2022

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Sharon Thomas Tulsa, OK

Difficult to reach a live person so hire more people

4 years ago

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Lissa Queen Creek, AZ

I wanted to talk to a person, not a computer when I called

4 years ago

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Diane meharg New Port Richey, FL

Can't understand the customer service people.

4 years ago

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james weaver Fort Worth, TX

You shouldn't have to pay for modifications

4 years ago

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JOE HENDRYCH Tucson, AZ

They said someone would contact me. I had to contact them.

4 years ago

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Scott Pickard Muskegon, MI

The company that they sent to my house was completely clueless about electrical issues.

4 years ago

Reply from American Home Shield

Hi Scott, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS property address.

Jun. 23rd, 2022

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Barbara Carlsbad, CA

Prices raised but quality lowered. Long wait time for a particular item.etc

4 years ago

Reply from American Home Shield

Hi Barbara, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 23rd, 2022

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Patricia Shaw Albany, GA

I am still waiting reimbursement because vendors do not honor AHS in this area.

4 years ago

Reply from American Home Shield

Hi Patricia, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.

Jun. 23rd, 2022

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