American Home Shield: Read 34,384 User Reviews From Real Homeowners

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DeAngelo Robinson

Follow up on service with contractors support

3 years ago

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Donna Wagner

Very poor customer service. Long waits on calls. My last service took 10 months to complete!

3 years ago

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Emilio

Unhelpful and will always try their best to no pay for anything.

3 years ago

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Jessica V.

No good coverage. Had plumbing issues and nothing was covered and didn't qualify for pay out.

3 years ago

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Alice

Every time I've tried to use them was told no, sure expensive for no use

3 years ago

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Rosalie Young

Takes longer than a few days to get your appointment and then weeks to get a part.

3 years ago

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Penny Welsh

Still an issue about my AC duct work. Need to have it fixed.

3 years ago

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Ruba Nicola

They lie. Management was supposed to call me but they did not. They lie about policy

4 years ago

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Lani Russell

the contractors were GREAT but American Home Shield customer service is HORRIBLE, AWFUL,

4 years ago

Reply from American Home Shield

Lani, we thank you for taking time to let us know that you did not have a positive AHS customer service experience. We strive to provide our members with the best service possible. We would be happy to speak with you if there is a repair issue we can help resolve.

Jun. 4th, 2021

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MICHAEL REA Spears

Coverage of services and household items.

4 years ago

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Stanley Rivera

Issues with some of the repairs/ servicemen.

4 years ago

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Janet Reinhart

Service people have been back 3 time and a/c still not working.

4 years ago

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David

Took almost a month to receive ok to fix appliance.

4 years ago

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Tammy Walker

Poor coverage and I'm not happy with their service.

4 years ago

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Charlotte

It sometimes takes a while for service to be completed

4 years ago

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Jo ann russell

They did not make an effort to help us resolve our problem

4 years ago

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Cheryl

They are not repairing or replacing my hot water heater that is suppose to be covered

4 years ago

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Sharon

I had a rough time getting my appliance replaced

4 years ago

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Gill

Had to wait 3 1/2 hours on hold to get my service

4 years ago

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Kimberly Mayers

If you have a problem it is impossible to get someone to help you with it.

4 years ago

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Daniel Signorelli Heise

its very hard to get a hold of american home sheild reprensative

4 years ago

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Larry Schmitz

they paid for the water heater but the additional costs were more than the heater.

4 years ago

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Kerry Rickard

Have a open file that they have failed to resolve in timely manner

4 years ago

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Conrad Strohl

do not use local contractors. wait time- 1 to hrs to get thru.

4 years ago

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Kris

Takes too long for technician to come out

4 years ago

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Craig Thornton

The do not stand behind their customers. One has to wait on hold up to 2 hours.

4 years ago

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Camilla Stiles

Because I placed a order but haven't heard anything back

4 years ago

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Judy Thurman Leander, TX

No service for an emergency plumbing problem. Have paid twice out of pocket waiting for AHS

4 years ago

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Anonymous Norcross, GA

Prices went up significantly without any claims.

4 years ago

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Dianne Dalton, GA

Can not reach customer service. Repairs take too long.

4 years ago

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Rowena Piedad Torrance, CA

Very hard to contact them wait time on d phone is 3 hours

4 years ago

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Sue Trueblood Lakeside, CA

We've often had problems with the contractors they've sent.

4 years ago

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Vance Rockford Chicago, IL

Have to long of a wait time for help on the phone.

4 years ago

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Wally Hugo, MN

16 hours telephone wait over 3 days to make contact.

4 years ago

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Arle Turini Cumming, GA

Days to reach anyone but oh the monies taken out of bank pronto

4 years ago

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robert Del Mar, CA

they did replace my garbage disposal with same brand. they were only allowing for a cheap one

4 years ago

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John Pompano Beach, FL

average. takes a couple of days to get someone to come out

4 years ago

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Carol Wheaton, IL

Always seem to have to wait days for parts

4 years ago

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Claude Scally Burleson, TX

I had to replace the part twice and now my buzzer does not work

4 years ago

Reply from American Home Shield

Hello Claude, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 19th, 2020

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Isidro Fresno, CA

Had to use my policy 4 times. It only fixed my problem 2 of the 4 times.

4 years ago

Reply from American Home Shield

Hi Isidro, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Aug. 18th, 2020

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Bill Zeller Peachtree City, GA

too many excuses on items you say you will repair or replace.

4 years ago

Reply from American Home Shield

Hi Bill, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 13th, 2020

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David Macko Denton, TX

After over two weeks my ice machine is still not working on my refrigerator

4 years ago

Reply from American Home Shield

Hi David, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved. I have sent a private message with contact information for further assistance.

Aug. 13th, 2020

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Shawn Buchanan, TN

Online is excellent call in service is abysmal

4 years ago

Reply from American Home Shield

Hi Shawn,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Aug. 13th, 2020

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Dutch Price Prairieville, LA

The quality of service companies aren't always that good.

4 years ago

Reply from American Home Shield

Hi Dutch,
Thank you for your feedback!

Aug. 13th, 2020

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PGP West Covina, CA

It takes so long to get help from a live person.

4 years ago

Reply from American Home Shield

Hi PGP, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Aug. 13th, 2020

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Kathy W Saint Paul, MN

Had to wait on hold over 3 hours to get assistance

4 years ago

Reply from American Home Shield

Hello Kathy, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Aug. 4th, 2020

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b College Station, TX

Prompt service and frequent reminders about appointments

4 years ago

Reply from American Home Shield

Hello B, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 5th, 2020

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Benjamin Falls Church, VA

It's extremely difficult to get through. I waited over an hour before my call was answered

4 years ago

Reply from American Home Shield

Hi Benjamin, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

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Jamis Minneapolis, MN

many things aren't covered and the 75$ fee for each visit- even if related issues, is a rip off.

4 years ago

Reply from American Home Shield

Hello Jamis, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

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Janelle Corpus Christi, TX

Called too many times to get a co back out

4 years ago

Reply from American Home Shield

Hi Janelle,
Thank you for your feedback about your service experience!

Aug. 6th, 2020

American Home Shield Reviews