American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Jan Zucker New City, NY

Customer service is hard to understand and only answer with scripted replies

3 years ago

Reply from American Home Shield

Hi Jan, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 3rd, 2022

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Estelle Weber Northridge, CA

They continue to contract with poorly rated vendors

3 years ago

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Charles Morelle San Jose, CA

Service was good, but customer support rep was terrible

3 years ago

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Sharon Pickens Bentonville, AR

Delays. Difficult with website. Contact difficult.

3 years ago

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Alex Lopez Indio, CA

Not everything is covered I.e.cabinets when sink leaked

3 years ago

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Craig Thiry Austin, TX

Only paid 1/2 of the AC repair and then was shaken down for 1/2 from the AC company. I am sad

3 years ago

Reply from American Home Shield

Hi Craig, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution.

Jun. 3rd, 2022

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Verified Customer

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Moreno Clayton, NC

Not all service people are knowledgeable in their field

3 years ago

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Fidel Clovis, CA

Have dealt with poor service with lack of urgency in past

3 years ago

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Erma Soliz Corpus Christi, TX

Parts for my washer take 3 months, not good

3 years ago

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Andre Lemaitre Palm Bay, FL

It takes to long for a contractor to come to your home

3 years ago

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Shontel Johnson-Blair Mechanicsville, VA

I shouldnt have to keep calling abiut my repair

3 years ago

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Britton Autry Cedar Park, TX

They basically find the worst contractors in a given market and partner with them.

3 years ago

Reply from American Home Shield

Hi Britton, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address. Please provide your AHS contract number or property address.

May. 30th, 2022

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Nate Richardson Miami Beach, FL

Horrible- second time trying to use this warranty and again the tech issue is epic

3 years ago

Reply from American Home Shield

Hi Nate, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your AHS contract number or property address.

May. 31st, 2022

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Cameron Cook Seattle, WA

You bother me too much. I will contact you if I need services. Stop calling and emailing me

3 years ago

Reply from American Home Shield

Hi Cameron, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address. Please provide your AHS contract number or property address.

May. 30th, 2022

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Jennifer L Zarzorian Tucson, AZ

I have been waiting over a month for my swamp cooler to be fixed and it is still not fixed

3 years ago

Reply from American Home Shield

Hi Jennifer, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs.

May. 31st, 2022

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Tawana Adams Lawrenceville, GA

Lies and deception just to get a sale and when you need help you are passed around or left on hold.

3 years ago

Reply from American Home Shield

Hi Tawana, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address.

May. 30th, 2022

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Verified Customer

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Bonnie Carothers Altoona, PA

Never got back to me about air conditioning

3 years ago

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Tina Brandenburg Myrtle Beach, SC

Too automated and impersonal. No follow up

3 years ago

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Verified Customer

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Kenneth Samara Dallas, TX

I wasted one entire day trying to clarify with the Call Center. Total frustration!

3 years ago

Reply from American Home Shield

Hi Kenneth, I would be glad to speak with you about the issues experienced.

May. 19th, 2022

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Cathleen Moskiewski Pittsburgh, PA

The customer service is awful. The availability of speaking to a supervisor is nonexistent.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 21st, 2022

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Verified Customer

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Coco Raleigh, NC

I am still waiting for a replacement- been three techs and called everyday- it's been a month.

3 years ago

Reply from American Home Shield

Hi Coco, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address,

May. 19th, 2022

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Verified Customer

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Janis Whitson Littleton, NC

They don't not answer the phone you are put on hold and transfered multiple times

3 years ago

Reply from American Home Shield

Hi Janis, I hate to hear about your service experience and would be glad to speak with you.

May. 19th, 2022

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Verified Customer

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Sabina Chino, CA

The people they send out always upcharge and I feel like I am being scammed

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please respond with your contract number or complete property address and your email address.

May. 13th, 2022

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Darlene Livingston Warner Robins, GA

Hard to get reliable repair technicians most do not warranty there work

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Unhappy customer Bowie, MD

Coverage has changed and any part I need takes 7 to 10 business days

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

May. 13th, 2022

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Verified Customer

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Mendel Katzman Omaha, NE

Service takes very long for the to get resolved

3 years ago

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Stanley Bailey Fayetteville, NC

Some company's are not good at planning.

3 years ago

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Don Hodge Clearwater, FL

3rd time to fix my microwave and not fixed yet.

3 years ago

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Adrian Petrisor Vienna, VA

It takes too long for an issue to be resolved

3 years ago

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Verified Customer

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Shireen boutros Yuma, AZ

You guys don't respect peoples times - call and email way too much and don't take the hint

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 16th, 2022

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Verified Customer

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Lucinda J Rivera Savannah, GA

My refridgerator has been broken for the past two months and it is still broken.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 16th, 2022

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Verified Customer

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Joan Helena, AL

Very hard to get tham to fully repair items without a hugh out of pocket expense

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Verified Customer

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Adriane Bradley Newbury Park, CA

My first claim ever with your company was declined due to a bogus unreasonable excuse.

3 years ago

Reply from American Home Shield

Hi Adriane, Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

May. 17th, 2022

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TERRI BRIDGES Clearlake Oaks, CA

I have been waiting since april 13,2022 to find out about getting my new toilit

3 years ago

Reply from American Home Shield

Hi Terri, Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.

May. 17th, 2022

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Verified Customer

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Lisa Golden Indianapolis, IN

You never can talk to a manger with you have a problem

3 years ago

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Verified Customer

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Jaime price Brunswick, OH

No one show up I have been calling for over 3 weeks trying to get my water tank replaced

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 6th, 2022

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Verified Customer

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Gary French Valley Center, CA

Service varies by location in California Not okay

3 years ago

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Sherry Downing Hephzibah, GA

The call in customer service can be much better

3 years ago

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Verified Customer

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Susan Pearl Fresno, CA

AHS CONTRACT HAS TOO MANY RESTRICTIONS THAT I HAVE TO PAY FOR

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 6th, 2022

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Verified Customer

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Clayton Greenwood, MO

Billing issues and items that should be covered are not

3 years ago

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Noemí Milwaukee, WI

Don't care for how they assign servirce work

3 years ago

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Antonesia Adams Orlando, FL

Payed a lot more than service call fee. No point in having service.

3 years ago

Reply from American Home Shield

Hi Antonesia, I hate to hear about the issues that have occurred with AHS. I would be glad to speak with you to assist with a resolution.

May. 6th, 2022

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Verified Customer

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Gordon Henderson Fenton, MI

Unable to contact the assigned vendor - took weeks to get an answer and it's still not resolved

3 years ago

Reply from American Home Shield

Hi Gordon, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your AHS contract number.

May. 5th, 2022

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Verified Customer

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Delwin Slater Little Rock, AR

AHS is too expensive and raised my rate without telling me.

3 years ago

Reply from American Home Shield

Hi Delwin, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your property address.

May. 6th, 2022

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Verified Customer

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Angela Sharper Palm Coast, FL

Recently I have had issues with the choice of vendors.

3 years ago

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Barbara Drobney Tarpon Springs, FL

The vendors they provide aren't always the most accessible.

3 years ago

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Marlos Jones Indianapolis, IN

Took a long time for results on the same problem

3 years ago

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Joseph E Vittorelli Fayetteville, NC

AHS doesn’t take ownership of the problem

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Joseph, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Charles hayes Willard, MO

Bad customer service they were just reading script when I asked for supervisor they refused

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address. Also provide the details of what assistance is needed.

May. 5th, 2022

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Ahmed Gutan Ashburn, VA

Customer service recently are unprofessional, inexperienced, disrespectful, not trained

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 5th, 2022

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