American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Vickie Gray Fort Worth, TX

I ended up having to pay for everything ..

3 years ago

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Donna Carrow Virginia Beach, VA

The contractors that are sent seem to not be highly trained

3 years ago

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Nancy Ann Scott Loomis, CA

You got me a service repair person very quickly. He got the problem fixed very fast. Good!

3 years ago

Reply from American Home Shield

Hi Nancy, We appreciate your feedback and hope you continue to enjoy it!

Jun. 16th, 2022

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Kelley Rachel Villa Rica, GA

Customer service is horrible, nothing gets repaired or resolved, and it is a waste of money

3 years ago

Reply from American Home Shield

Hi Kelley, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your property address or contract number.

Jun. 16th, 2022

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Phelan O'Neill Minneapolis, MN

All they do is try to deny claims and then tell me to talk to the technician for more information

3 years ago

Reply from American Home Shield

Hi Phelan, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number or property address.

Jun. 17th, 2022

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Verified Customer

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Gloria J Hooper Temple, TX

Not professional in many ways, not honest about the request being considered and in a timely manner

3 years ago

Reply from American Home Shield

Hi Gloria, Your feedback is more than appreciated and I would be glad to speak with you to discuss your experience with AHS. Please provide your AHS contract number or property address.

Jun. 17th, 2022

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Verified Customer

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Joshua Benton Hampton, VA

Because the contractors yall hire are garbage and substandard.

3 years ago

Reply from American Home Shield

Hi Joshua, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs.

Jun. 16th, 2022

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Mark Biedniak Tulsa, OK

It's been two months and my vent hood is still not fixed

3 years ago

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Lori Posey Spring, TX

Extreme difficulty in getting coverage for clearly covered issues

3 years ago

Reply from American Home Shield

Hi Lori, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your property address.

Jun. 9th, 2022

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Verified Customer

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Melinda Snow Decatur, AL

Not standing by their claim of replacing my home item if they can't fix it.

3 years ago

Reply from American Home Shield

Hi Melinda, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred. Please provide your AHS contract number or property address.

Jun. 10th, 2022

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Verified Customer

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Anthony Dillard Katy, TX

After almost 5 wks I have no communication to finalize my service request

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 10th, 2022

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Verified Customer

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Sara Monroeville, PA

Technicians do the bare minimum just to say they showed up. No actual fixes.

3 years ago

Reply from American Home Shield

Hi Sara, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your property address.

Jun. 9th, 2022

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Verified Customer

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Barbara Gail Schnoor Prince Frederick, MD

It is impossible to reach anyone by phone.

3 years ago

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Verified Customer

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Smith Baton Rouge, LA

it has been over 2 months and my appliance is not fixed.

3 years ago

Reply from American Home Shield

Hi Smith, I hate to hear about your most recent AHS experience to have the repairs completed. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

Jun. 15th, 2022

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Kathleen Mitchell Largo, FL

Referred to a company that did not service my area.

3 years ago

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donna rodgers Columbia, SC

They have only one plumber, one hvac person for Columbia SC

3 years ago

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Elena White Colorado Springs, CO

I would like to choose my own tech company.

3 years ago

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Jan Johnson Dallas, TX

Problem still exists with tub drain and jacuzzi noise

3 years ago

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Aisha Brown Deatsville, AL

Service has been terrible, referred contractor was also terrible. Very negative experience.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 2nd, 2022

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Verified Customer

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Bob Richardson, TX

Thier customer service sucked! Asked sev we Al times to speak to a supervisor and was denies

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 2nd, 2022

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Verified Customer

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Jan Zucker New City, NY

Customer service is hard to understand and only answer with scripted replies

3 years ago

Reply from American Home Shield

Hi Jan, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 3rd, 2022

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Estelle Weber Northridge, CA

They continue to contract with poorly rated vendors

3 years ago

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Charles Morelle San Jose, CA

Service was good, but customer support rep was terrible

3 years ago

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Sharon Pickens Bentonville, AR

Delays. Difficult with website. Contact difficult.

3 years ago

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Alex Lopez Indio, CA

Not everything is covered I.e.cabinets when sink leaked

3 years ago

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Craig Thiry Austin, TX

Only paid 1/2 of the AC repair and then was shaken down for 1/2 from the AC company. I am sad

3 years ago

Reply from American Home Shield

Hi Craig, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution.

Jun. 3rd, 2022

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Verified Customer

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Moreno Clayton, NC

Not all service people are knowledgeable in their field

3 years ago

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Fidel Clovis, CA

Have dealt with poor service with lack of urgency in past

3 years ago

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Erma Soliz Corpus Christi, TX

Parts for my washer take 3 months, not good

3 years ago

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Andre Lemaitre Palm Bay, FL

It takes to long for a contractor to come to your home

3 years ago

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Shontel Johnson-Blair Mechanicsville, VA

I shouldnt have to keep calling abiut my repair

3 years ago

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Britton Autry Cedar Park, TX

They basically find the worst contractors in a given market and partner with them.

3 years ago

Reply from American Home Shield

Hi Britton, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address. Please provide your AHS contract number or property address.

May. 30th, 2022

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Verified Customer

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Nate Richardson Miami Beach, FL

Horrible- second time trying to use this warranty and again the tech issue is epic

3 years ago

Reply from American Home Shield

Hi Nate, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your AHS contract number or property address.

May. 31st, 2022

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Verified Customer

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Cameron Cook Seattle, WA

You bother me too much. I will contact you if I need services. Stop calling and emailing me

3 years ago

Reply from American Home Shield

Hi Cameron, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address. Please provide your AHS contract number or property address.

May. 30th, 2022

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Verified Customer

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Jennifer L Zarzorian Tucson, AZ

I have been waiting over a month for my swamp cooler to be fixed and it is still not fixed

3 years ago

Reply from American Home Shield

Hi Jennifer, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs.

May. 31st, 2022

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Verified Customer

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Tawana Adams Lawrenceville, GA

Lies and deception just to get a sale and when you need help you are passed around or left on hold.

3 years ago

Reply from American Home Shield

Hi Tawana, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address.

May. 30th, 2022

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Verified Customer

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Bonnie Carothers Altoona, PA

Never got back to me about air conditioning

3 years ago

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Tina Brandenburg Myrtle Beach, SC

Too automated and impersonal. No follow up

3 years ago

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Kenneth Samara Dallas, TX

I wasted one entire day trying to clarify with the Call Center. Total frustration!

3 years ago

Reply from American Home Shield

Hi Kenneth, I would be glad to speak with you about the issues experienced.

May. 19th, 2022

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Verified Customer

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Cathleen Moskiewski Pittsburgh, PA

The customer service is awful. The availability of speaking to a supervisor is nonexistent.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 21st, 2022

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Verified Customer

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Coco Raleigh, NC

I am still waiting for a replacement- been three techs and called everyday- it's been a month.

3 years ago

Reply from American Home Shield

Hi Coco, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address,

May. 19th, 2022

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Verified Customer

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Janis Whitson Littleton, NC

They don't not answer the phone you are put on hold and transfered multiple times

3 years ago

Reply from American Home Shield

Hi Janis, I hate to hear about your service experience and would be glad to speak with you.

May. 19th, 2022

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Sabina Chino, CA

The people they send out always upcharge and I feel like I am being scammed

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please respond with your contract number or complete property address and your email address.

May. 13th, 2022

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Verified Customer

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Darlene Livingston Warner Robins, GA

Hard to get reliable repair technicians most do not warranty there work

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Verified Customer

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Unhappy customer Bowie, MD

Coverage has changed and any part I need takes 7 to 10 business days

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

May. 13th, 2022

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Verified Customer

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Mendel Katzman Omaha, NE

Service takes very long for the to get resolved

3 years ago

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Stanley Bailey Fayetteville, NC

Some company's are not good at planning.

3 years ago

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Don Hodge Clearwater, FL

3rd time to fix my microwave and not fixed yet.

3 years ago

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Adrian Petrisor Vienna, VA

It takes too long for an issue to be resolved

3 years ago

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Shireen boutros Yuma, AZ

You guys don't respect peoples times - call and email way too much and don't take the hint

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 16th, 2022

American Home Shield Reviews