American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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Mary Whittle Dayton, TN

Communication and wait times could be improved

4 years ago

Reply from American Home Shield

Hello Mary, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Aug. 5th, 2020

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Verified Customer

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Toni Cypress, TX

The company was good but was over an hour late each time

4 years ago

Reply from American Home Shield

Hello Toni, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Aug. 5th, 2020

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Verified Customer

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Karen deWaard

1 1/2 wait on the phone every time!! Okay I can say the same things 1 1/2 hrs wait to be helped!!

4 years ago

Reply from American Home Shield

Hi Karen, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Once again I do apologize and thank you for being the best part of American Home Shield.

Jul. 27th, 2020

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Verified Customer

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Jereme Smith

They charge a service fee whether or not they actually "fix anything" -- just for coming out

4 years ago

Reply from American Home Shield

Hi Jereme, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Jul. 27th, 2020

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Verified Customer

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Jennifer

Scammers. You should be ashamed. Horrible company. Waste of time and is a scam.

4 years ago

Reply from American Home Shield

Hello Jennifer, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Jul. 28th, 2020

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Verified Customer

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Jim

Great help on one issue. No help on another issue.

4 years ago

Reply from American Home Shield

Hi Jim, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues.
I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

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Verified Customer

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Randi

Sometimes takes few days for repair people to come out

4 years ago

Reply from American Home Shield

Hello Randi, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way.
I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

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Verified Customer

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Kay Mayo

Long wait times ( 2 hrs on hold ) just to get a representative

4 years ago

Reply from American Home Shield

Hi Kay,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 29th, 2020

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Verified Customer

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Milagros Ragos

Very hard to call, nobody is answering the phone

4 years ago

Reply from American Home Shield

Hello Milagros, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Jul. 28th, 2020

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Verified Customer

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cheryl Bjeletich thomas

They are too hard to contact. I need a replacement appliance. They are ignoring me.

4 years ago

Reply from American Home Shield

Hi Cheryl,
We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

Jul. 21st, 2020

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Verified Customer

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Jeff Smith

Can't get ahold of anyone on the phone poor customer service

4 years ago

Reply from American Home Shield

Hi Jeff,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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Verified Customer

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Carol Skinner

Can't get the repairman that they have always used.

4 years ago

Reply from American Home Shield

Hi Carol, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way.
I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

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Verified Customer

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Joyce

some of the of the companies they sent are not good.

4 years ago

Reply from American Home Shield

Hello Joyce, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Jul. 28th, 2020

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Verified Customer

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B sears

I have had to have a technician come 4 times this month for repairs I lost 350.00 in food

4 years ago

Reply from American Home Shield

Hi B,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 20th, 2020

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Verified Customer

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Nabin Thomas

Waiting on Phone to connect to an agent for 2 hrs is not what you call customer service.

4 years ago

Reply from American Home Shield

Hi Nabin,
I would be glad to speak with you and get the issues resolved.

Jul. 19th, 2020

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Verified Customer

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Erika Slaten Union Grove, AL

If I could give them a zero, I would. It's been 2 months and we still don't have our oven replaced.

4 years ago

Reply from American Home Shield

Hi Erika,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jul. 1st, 2020

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Verified Customer

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V. Smith Mechanicsville, VA

Can't get emergency service after hours or weekends.

4 years ago

Reply from American Home Shield

Hi V. Smith,
Thank you for your feedback!

Jul. 15th, 2020

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Verified Customer

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Karen Savageau Mansfield, MA

Can take to long to get a problem fixed.

4 years ago

Reply from American Home Shield

Hi Karen,
Thank you for your feedback!

Jul. 15th, 2020

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Verified Customer

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Betty Fort Belvoir, VA

Bad customer service, long wait on phone.

4 years ago

Reply from American Home Shield

Hi Betty,
Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

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Judi Skifton Dakota, MN

I do NOT like dealing with them, nor do many reliable reputable appliance repair techs.

4 years ago

Reply from American Home Shield

Hi Judi,
We apologize that our service did not satisfy your expectations. I would be glad to speak with you. Please email. Bestco@ahs.com.

Jun. 27th, 2020

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Verified Customer

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PEGGY THOMAS Van Buren, AR

Not enough help for replacement of a new product

4 years ago

Reply from American Home Shield

Hi Peggy,
We apologize that our service did not satisfy your expectations. I would be glad to speak with you.

Jun. 27th, 2020

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Verified Customer

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Diana Morff San Antonio, TX

They don't cover enough issues with my house.

4 years ago

Reply from American Home Shield

Hi Diana,
I would be glad to speak with you to discuss your experience.

Jun. 27th, 2020

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Verified Customer

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Robert Whitty Austin, TX

Impossible to reach replacement department. Repair/repl. not done after over 3 wks.

4 years ago

Reply from American Home Shield

Hi Robert,
Thank you for letting us know about the hold time. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

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CARLOS PINEDA Santa Clarita, CA

There are to many items that are not covered by AHS

4 years ago

Reply from American Home Shield

Hi Carlos,
Thank you for your feedback!

Jun. 21st, 2020

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Verified Customer

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Richard Winchester Bloomington, IL

Service level depends upon system being repaired.

4 years ago

Reply from American Home Shield

Hi Richard,
Your feedback is greatly appreciated!

Jun. 21st, 2020

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Verified Customer

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Steven sammons Albuquerque, NM

Took to long, took out my deductible ASAP but took almost to weeks to fix my water heater

4 years ago

Reply from American Home Shield

Hi Steven,
Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 19th, 2020

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Verified Customer

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thomas pratt Waco, TX

increased cost 36% after first year with zero claims

4 years ago

Reply from American Home Shield

Hi Thomas,
Thank you for your feedback!

Jun. 21st, 2020

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Verified Customer

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DJ Clarksville, TN

takes long time to get contractor out & sometimes they don't have best reviews

4 years ago

Reply from American Home Shield

Hi DJ,
We would like the opportunity to investigate your feedback further.

Jun. 21st, 2020

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Verified Customer

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Carol Williams Lithonia, GA

I am still waiting for a service tech o come to my house to fix a duct problem.

4 years ago

Reply from American Home Shield

Hi Carol,
I would be glad to assist and get the issues resolved.

Jun. 13th, 2020

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Verified Customer

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Gregory Smith Memphis, TN

You can't reach anyone on the phone. I'm not able to get my repairs in a timely manner

4 years ago

Reply from American Home Shield

Hi Gregory,
I hate to hear about your most recent experience to have the issues repaired. I would be glad to assist and get the issues resolved.

Jun. 13th, 2020

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Verified Customer

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Phil Glen Burnie, MD

Terrible service, hour long waits on phone, no replies to fb messages, no email address. Etc..

4 years ago

Reply from American Home Shield

Hi Phil,
I hate to hear about the delay in service you have experienced. I would be glad to speak with you and get the issues resolved.

Jun. 13th, 2020

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Verified Customer

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Elenito Reyes Bakersfield, CA

Delay in Completing job request. My request has been incomplete for more than 3 months

4 years ago

Reply from American Home Shield

Hi Elenito,
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention.

Jun. 4th, 2020

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Verified Customer

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Roger and Lorie Streeter

Cost keeps increasing - value stays the same. Might cancel

4 years ago

Reply from American Home Shield

Hi Roger and Lorie,
Your feedback is appreciated and I hope the cost does not continue to increase.

Jun. 5th, 2020

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Verified Customer

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lavonneHill-wiggins Chicago, IL

customer service has language difficulties that prevent seamless transactions to take place

4 years ago

Reply from American Home Shield

Hi Lavonne,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to speak with you.

Jun. 7th, 2020

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Verified Customer

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Charlie Trigg Fort Worth, TX

We needed a new unit. Patched up job after job

4 years ago

Reply from American Home Shield

Hi Charlie,
I am glad to hear about the repair that was completed.

Jun. 6th, 2020

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Verified Customer

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James W. stewart

based on service and understanding of the request

4 years ago

Reply from American Home Shield

Hi James,
Your feedback is greatly appreciated!

May. 26th, 2020

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Verified Customer

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Dwayne Walker

Poor communication no call back to inform

4 years ago

Reply from American Home Shield

Hi Dwayne,
I would be glad to speak with you and get the issues resolved.

May. 26th, 2020

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Verified Customer

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Charles Short

They were prompt, very professional, and did a great job

4 years ago

Reply from American Home Shield

HI Charles,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

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Verified Customer

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Kevin Veitia Visalia, CA

To many patch jobs, instead of replacing he item.

4 years ago

Reply from American Home Shield

Hi Kevin,
Thank you for providing your feedback and letting us know about this issue. I would be glad to speak with you and discuss your experience.

May. 6th, 2020

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Verified Customer

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Brenda Wigginton Radford, VA

Very difficult to speak to someone with authority

4 years ago

Reply from American Home Shield

Hi Brenda,
Thank you for your feedback!

May. 6th, 2020

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Verified Customer

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Bob San Mateo, CA

They charged me for a 2nd service call for the same problem that wasn't fixed the first time.

4 years ago

Reply from American Home Shield

Hi Bob,
I hate to hear about your less than satisfactory experience to have the issue repaired. I would be glad to speak with you and discuss the service fee charge.

Apr. 27th, 2020

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Verified Customer

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Norm Lilburn, GA

problem not resolved and did not hear back from them.

4 years ago

Reply from American Home Shield

Hi Norm,
Thank you for sharing your feedback with American Home Shield. I would be glad to speak with you and discuss the repairs that need to be completed.

Apr. 28th, 2020

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Verified Customer

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YHarrison

Would not let me cancel, got laid off because of COVID-19 and they wouldn't let me cancel

4 years ago

Reply from American Home Shield

Hi YHarrison,
I hate to hear about your most recent AHS experience and the request to cancel the contract. I would be glad to speak with you to assist with a resolution.

Apr. 2nd, 2020

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Verified Customer

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G. Thomas

Too many "that's not covered" responses to justify the annual costs

4 years ago

Reply from American Home Shield

Hi G. Thomas,
We hate too hear about the non covered cost that has been experienced to have the repair completed. I would be glad to speak with you and get the issues resolved!

Mar. 23rd, 2020

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Verified Customer

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Jon S. Walters

Deductable or service charge to high at $75.00

4 years ago

Reply from American Home Shield

Hi Jon,
Thank you for sharing your feedback with us! I would be glad to speak with you at your earliest convenience.

Mar. 24th, 2020

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Verified Customer

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Dawnielle Commander

Good company but prices constantly change.

4 years ago

Reply from American Home Shield

Dawnielle,
Thank you for sharing your recent experiences with us. We are working diligently to improve the overall customer experience and we look forward to our continued business together. Have a great day.

Mar. 17th, 2020

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Verified Customer

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Doug

I don't feel they spend much time at the property

4 years ago

Reply from American Home Shield

My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you are still having issues or would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Mar. 17th, 2020

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Verified Customer

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tracy allen

horrible customer service and having to wait too longer a service tech to call and schedule appt

4 years ago

Reply from American Home Shield

Tracy,
My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Mar. 17th, 2020

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Thomas mary

Home shield are of good company and also well known, but they increase price monthly

6 months ago

Reply from American Home Shield

Hi Thomas, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 16th, 2024

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Jeri Bryant

1 year ago

Reply from American Home Shield

Dear Jeri, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 14th, 2023

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