American Home Shield: Read 34,307 User Reviews From Real Homeowners

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Elizabeth Fairborn, OH

He was prompt and he fixed both issues. I have been very fortunate.

1 year ago

Reply from American Home Shield

Elizabeth, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 22nd, 2023

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Maria Hollywood, FL

Very efficient and respectful. Service is efficient and fast

1 year ago

Reply from American Home Shield

Maria, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 17th, 2023

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Fred Wagner Saint Joseph, MI

The last two repairmen have been courteous and very competent!

1 year ago

Reply from American Home Shield

Fred,We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 17th, 2023

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Lin Parker Savannah, GA

everything was fast and easy. Best money for the services provided.

1 year ago

Reply from American Home Shield

Lin, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 17th, 2023

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Neal Los Angeles, CA

American Home Shield consistently helps with repair. Great value for the money.

1 year ago

Reply from American Home Shield

Neal, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 16th, 2023

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Marsha Ann Milwaukee, WI

Roy's Plumbing was great and got the job done it record time.

1 year ago

Reply from American Home Shield

Dear Marsha, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

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Carmel Breland Independence, MO

Horrible CS, did not address or help fix our issues with the AC or the Bogus company they sent to us. I would not recommend a snake to this company!!!

1 year ago

Reply from American Home Shield

Dear Carmel, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 16th, 2023

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Dr. Cesar Costa Luna Mansfield, TX

Quick response to my needs Even though you increased the fees

1 year ago

Reply from American Home Shield

Dear Dr. Cesar, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 16th, 2023

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Joe Janesku Monticello, IN

Responsive and good coverage. Monthly cost is mainly worth it.

1 year ago Edited September 5, 2023

Reply from American Home Shield

Dear Joe, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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Melanie

I was able to call them on a Sunday but the service that I needed was not available on the weekend.

1 year ago

Reply from American Home Shield

Dear Melanie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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Jeff Hesperia, CA

Your company double charging me for what was one service call is gouging and wrong. After being told the second charge would be discounted to $100, I was charged $125.

1 year ago

Reply from American Home Shield

Dear Jeff, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Aug. 16th, 2023

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Christy Curry Richmond, KY

I like American Home Shield. They have been helpful and fulfilled most claims in a timely manner.

1 year ago

Reply from American Home Shield

Dear Christy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

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Rose Evans Canton, TX

Super fast service, truly only cost me my deductible, absolutely recommend!

1 year ago

Reply from American Home Shield

Dear Rose, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

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Brenda Massillon, OH

I love that they use established places in the skills I need for my problems.

1 year ago

Reply from American Home Shield

Brenda, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 16th, 2023

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Eduardo Barstow, CA

The rep was very professional and act quickly to resolve the problem

1 year ago Edited January 10, 2024

Reply from American Home Shield

Dear Eduardo, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 16th, 2023

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Virginia CA

One of my repairs was never completed nor was I contacted as to why. But my $75 fee was accepted with no refund

1 year ago

Reply from American Home Shield

Dear Virginia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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Penny Pasadena, MD

Needed two companies to resolve. First on premier not so good. Second company very good

1 year ago Edited January 10, 2024

Reply from American Home Shield

Dear Penny, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 16th, 2023

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Aneka Washington, DC

Best Technicians ever used. Right on time and gets work done with no issues.

1 year ago

Reply from American Home Shield

Dear Aneka, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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Dawn Thomas Columbus, OH

The service call was easy and they came out to fix issue right away

1 year ago

Reply from American Home Shield

Dawn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 16th, 2023

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Raul Daniel El Centro, CA

Amazing customer service and peace of mind if anything goes wrong at home.

1 year ago

Reply from American Home Shield

Raul, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 16th, 2023

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Bryan Scott Huntersville, NC

Always very responsive, pre-vetted contractors have been good to work with

1 year ago

Reply from American Home Shield

Dear Bryan, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

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Veronica Rivera Orlando, FL

Very satisfied good service and I am happy with American home shield

1 year ago

Reply from American Home Shield

Dear Veronica, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 15th, 2023

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Allan Johnson Minneapolis, MN

The plumber was prompt and efficient. Was in and out in less than 30 minutes

1 year ago

Reply from American Home Shield

Allan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 16th, 2023

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Reitta Fields

Professional timing and taking care of the problem. I was very satisfied

1 year ago

Reply from American Home Shield

Reitta, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 10th, 2023

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Mlange Richmond, VA

Ease of filing a claim/ requesting service. Timeliness of the repairs.

1 year ago

Reply from American Home Shield

Mlange, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 10th, 2023

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Gail Piggee Los Angeles, CA

Not happy with the service and the price is getting ridiculously high in addition to me having to pay $100 every time someone comes out it's too much

1 year ago

Reply from American Home Shield

Hi Gail, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 10th, 2023

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Farah Haroon Dallas, TX

Got great service in timely manner .I highly recommend this company.

1 year ago

Reply from American Home Shield

Dear Farah, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 9th, 2023

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Jonathan Savage Charlotte, NC

The ease of calling as well as the quality of the contractors

1 year ago

Reply from American Home Shield

Dear Johnathan, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 9th, 2023

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Theresa Mitchell Moline, IL

Prompt service, and they work with reputable companies to assist you

1 year ago

Reply from American Home Shield

Dear Theresa, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 9th, 2023

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Alan Fite Arlington, TX

We had an AC issue and they got it fixed fast and right the first try.

1 year ago

Reply from American Home Shield

Dear Alan, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 9th, 2023

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GySgt RDodson Garner, NC

The job was completed with the utmost care and professionalism.

1 year ago Edited August 15, 2023

Reply from American Home Shield

Dear GySgt, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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Judy Paul Reno, NV

I love how easy it is and how quickly they respond to claim requests.

1 year ago

Reply from American Home Shield

Judy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 9th, 2023

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Paul Rugg

The technicians assigned have all been great and service is quick.

1 year ago

Reply from American Home Shield

Paul, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 3rd, 2023

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Rose Woody Minneapolis, MN

Everything was excellent. The company that came was absolutely amazing.

1 year ago

Reply from American Home Shield

Rose, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 4th, 2023

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Wolf Mojica Las Vegas, NV

the ease of making the appointment, the speed with which the service was done.

1 year ago

Reply from American Home Shield

Wolf, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 4th, 2023

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Jan Wilson Fort Smith, AR

Happy with American Home Shield...I got my problem fixed in just a few days

1 year ago

Reply from American Home Shield

Jan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 4th, 2023

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jeff lavarnway Okatie, SC

They contract service people that are in other towns, states too far away. Slow to schedule service

1 year ago

Reply from American Home Shield

Jeff, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 4th, 2023

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Kelly Crumbaugh

Liked the quick response for scheduling and service received.

1 year ago

Reply from American Home Shield

Kelly, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 2nd, 2023

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Lois Q Paso Robles, CA

Really happy with your company Had a quick replacement of broken appliance

1 year ago

Reply from American Home Shield

Lois, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 2nd, 2023

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Nicki Morris Highland, MI

My monthly cost went up with no explanation as to why. I received an email, but it didn’t clearly explain.

1 year ago

Reply from American Home Shield

Nicki, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 2nd, 2023

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Deborah Lodis Garden City, ID

The technician was prompt, knowledgeable and resolved the problem.

1 year ago

Reply from American Home Shield

Dear Deborah, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 2nd, 2023

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Lia Abney (VLG) Hephzibah, GA

Timely service and saved money.that I otherwise would have had to replace.

1 year ago

Reply from American Home Shield

Lia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 2nd, 2023

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Stan Martin Yukon, OK

Great service with timely response. They did what said they would do.

1 year ago

Reply from American Home Shield

Stan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 26th, 2023

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Latonia Grier Riverdale, GA

The overall service is excellent. Price, service & providers are great.

1 year ago

Reply from American Home Shield

Dear Latonia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 26th, 2023

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Jessi

Great service, and schedule any needs in a efficient and timely manner.

1 year ago

Reply from American Home Shield

Jessi, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 26th, 2023

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Beth Repp Bethel Park, PA

I've been without a washer for a month and can't get anyone to help. They won't even provide a last initial, supervisor or the corporate complaint line.

1 year ago

Reply from American Home Shield

Dear Beth, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jul. 26th, 2023

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Michael Las Vegas, NV

The service they provided and the contractors that they use.

1 year ago

Reply from American Home Shield

Dear Michael, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 26th, 2023

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Karen Sabatino Poughkeepsie, NY

Professional, efficient and seamless customer service and transactions!

1 year ago

Reply from American Home Shield

Karen, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 21st, 2023

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Jerald Battle Creek, MI

Great company to work with. They are good with service and fast response

1 year ago

Reply from American Home Shield

Jerald, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 20th, 2023

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Alfreda Mitchell, NE

Service set up was easy and plummers fixed my problem quickly.

1 year ago

Reply from American Home Shield

Alfreda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 19th, 2023

American Home Shield Reviews