American Home Shield: Read 34,899 User Reviews From Real Homeowners

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lei luo Cary, NC

The contract says they cover your air conditioner, but they actually do not.

4 years ago

Reply from American Home Shield

Hi Lei. Thank you for you feedback. I am sorry to hear that there is some disagreement regarding your coverage. I would be happy to review your plan and contact you to discuss this matter further.

Dec. 15th, 2021

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Shabazz-X Williams Dallas, GA

Doesn't resolve issues promptly and supervisors are never available

4 years ago

Reply from American Home Shield

Hi Shabazz. I am sorry to hear that your service issue was not resolved. I would be happy to speak with you to further address the matter.

Dec. 15th, 2021

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Donna Watts Parrish, FL

Took 3 weeks to fix OVEN and MICROWAVE during Holiday.

4 years ago

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Paul A Davie Las Vegas, NV

No one speaks English at American Homeshield and service sucks takes days to get a technician!

4 years ago

Reply from American Home Shield

Hi Paul. Thank you for your feedback. I am sorry to hear that you have not been pleased with the service provided. I would be happy to speak with to address any unresolved issue.

Dec. 16th, 2021

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RICHARD THREADGILL Charlotte, NC

I was told my refund for $214.50 was processed on 12/2 & I have not received it yet.

4 years ago

Reply from American Home Shield

Hi Richard. Thank you for bringing this matter to our attention. I am sorry to hear that you have not received your refund. I would be happy to speak with you to address this issue further.

Dec. 16th, 2021

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Tom Larkin Hilton Head Island, SC

Price went from $50 to $97 per mo and customer rep did not seem to care that I was going to cancel

4 years ago

Reply from American Home Shield

Hello Tom. Thank you for your feedback. We do understand that price increases can be frustrating. I would be happy to speak with you regarding this matter.

Dec. 15th, 2021

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Kimya Vanpelt Chicago, IL

I put on one service call ots been a month and the issue still isn't fixed

4 years ago

Reply from American Home Shield

Hi Kimya,
I hate to hear about your lack of service regarding your most recent experience. I would be glad to speak with you to reach a resolution.

Dec. 16th, 2021

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Shah Khan Allen, TX

It deserves that way. The employees overseas do not understand the problem and can not communicate.

4 years ago

Reply from American Home Shield

Hi Shah,
I hate to hear about your lack of service regarding your most recent experience. I would be glad to speak with you to reach a resolution.

Dec. 16th, 2021

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Karen Gutherless North Platte, NE

I did not hear back from you guys about my oven vent?

4 years ago

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Patricia Stone Windsor, CA

My experience with Rainbow was excellent

4 years ago

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Miguel Rivera Waukegan, IL

No follow ups, no communication on status of company or approval or who is coming and when.

4 years ago

Reply from American Home Shield

Hi Miguel. Thank you for your feedback. I am sorry to hear that you have not received any follow up to address your service needs. I would be happy to speak with you to assist with any unresolved issue.

Dec. 16th, 2021

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Imran Edmond, OK

AHS was prompt but the GE company really disappointed.

4 years ago

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Reginald Johnson Pine Bluff, AR

They got rid of the companies doing good work for a company that's terrible.

4 years ago

Reply from American Home Shield

Hi Reginald,
Thank you for making us aware of your most recent AHS experience. I would be glad to speak with you to discuss your most recent experience and the lack of service provided.

Dec. 8th, 2021

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Lori Loveland, CO

More expensive deductible, rates keep increasing yearly

4 years ago

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Veronica E Murillo Campbell, CA

Service has varied depending on agent and contractor

4 years ago

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Stephen Bernstein Gainesville, FL

Horrible service and response time. Most service calls take months or not at all.

4 years ago

Reply from American Home Shield

Hi Stephen. Thank you for your feedback. We are very sorry to hear that you were not pleased with the service you received. I would be happy to look into this matter further and follow up with you.

Nov. 30th, 2021

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Verified Customer

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Jeff Beck Chantilly, VA

Horrible appeals and claim reimbursement process, no response no discussion

4 years ago

Reply from American Home Shield

Hi Jeff. Thank you for your feedback. I am sorry to hear you did not get a response to discuss your service issue. I would be happy to speak with you regarding this matter.

Nov. 30th, 2021

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Verified Customer

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Tristesa Cherry Newberry, FL

Poor customer service. No follow up on inquiry calls. Does not honor terms of contract.

4 years ago

Reply from American Home Shield

Hi Tristesa. Thank you for your feedback. We are here to address your concerns. I would be happy to speak with you to discuss this matter further.

Nov. 23rd, 2021

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Leon Gladshteyn San Francisco, CA

Contractors do not contact customers in timely manner.

4 years ago

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Joseph Gaietto North Las Vegas, NV

Poor live customer service - poor subcontractors - they find a way not to cover the A/C unit

4 years ago

Reply from American Home Shield

Hi Joseph,
I hate to hear about the delay in service and denial that was experienced to have the service issue repaired. I would be glad to speak with you to assist with a resolution.

Nov. 26th, 2021

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David Chino, CA

coverage is somewhat expensive for what I receive

4 years ago

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Rodney Williams Glen Burnie, MD

Not alot of communication upon signing up

4 years ago

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David Aguilera West Covina, CA

some worker are experence while others are not

4 years ago

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Tsultrim gagya

The way I experienced and when I request any service they you guys didn't approve and I have to my own pocket

4 years ago Edited January 10, 2024

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jon kienle Riverside, CA

The referral companies they use to perform work are not good

4 years ago

Reply from American Home Shield

Hi Jon,
We understand your concerns regarding your AHS experience and the contractors that serviced you. I would be glad to speak with you at your convenience.

Nov. 17th, 2021

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Verified Customer

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Angela Hess Brea, CA

Poor follow up with non responsive contractors. Monthly fee and service call fees are too high

4 years ago

Reply from American Home Shield

Hi Angela,
We understand your concerns regarding your AHS experience and the cost to maintain coverage. I would be glad to speak with you at your convenience.

Nov. 16th, 2021

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T K Minot, ND

AHS representation does not fairly represent their service

4 years ago

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Dan Ryu Suwanee, GA

No communication - I was told I need a new furnace or heat exchanger and no updates from them

4 years ago

Reply from American Home Shield

Hi Dan. Thank you for letting us know you have not heard back about the repairs needed for your furnace. I would be happy to speak with you and assist with a resolution to this issue.

Nov. 17th, 2021

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Tim Padgett Land O Lakes, FL

AHS is slow to approve and process ordering parts.

4 years ago

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Kesa North Las Vegas, NV

False advertising, professionalism, customer service and all around bad service.

4 years ago

Reply from American Home Shield

Hi Kesa. Thank you for your feedback. I am really sorry to hear that you have not been happy with the service you received. I would be happy to speak with you to address any unresolved issue.

Nov. 9th, 2021

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Karl Vancouver, WA

They were not able to find a plumber when I needed one

4 years ago

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John Elliott Fresno, CA

Service provider has not returned my call

4 years ago

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Mike & Linda Perona San Bernardino, CA

Contractors are not Qualified and not reliable I am a General Contractor Redfin Home Services LLC

4 years ago

Reply from American Home Shield

Hi Mike & Linda,
Thank you for bringing these concerns to our attention. I would be glad to speak with you to assist with a resolution to your service issues.

Nov. 10th, 2021

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Felix Alicea San Antonio, TX

You left me without fridge for close to a year. Did not repair it.

4 years ago

Reply from American Home Shield

Hi Felix. Thank you for your feedback. I am sorry to hear about the experience you had with your refrigerator. I would be happy to speak with you to address this issue further.

Nov. 10th, 2021

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Suraiya B SHAIK Ali Rex, GA

I have been waiting for my dishwasher to either get fixed or be replaced for 5 months!

4 years ago

Reply from American Home Shield

Hello Suraiya. Thank you for letting us know the issue with your dishwasher has not been resolved. I would be happy to speak with you to assist with a resolution.

Nov. 9th, 2021

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Cesar Rodriguez Whittier, CA

horrible., with out my permission they took money from my bank card....so far no refund yet

4 years ago

Reply from American Home Shield

Hi Cesar. Thank you for bringing the billing issue to our attention. I would be happy to speak with you to assist with any refund that may be due to you.

Nov. 2nd, 2021

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Philomena Richard New Braunfels, TX

Still waiting on re embursement for my dishwasher

4 years ago

Reply from American Home Shield

Hi Philomena. Thank you for letting us know that you have not received your reimbursement for the dishwasher. I would be happy to speak with you further to address this issue.

Nov. 3rd, 2021

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Hillary S Mikeska Richmond, VA

It has been a complete nightmare. We've had a broken dishwasher since July and still no resolution.

4 years ago

Reply from American Home Shield

Hi Hillary,
Thank you for bringing your most recent service experience to our attention. I would be glad to speak with you to assist.

Nov. 2nd, 2021

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Jacqueline Jones Philadelphia, PA

The contractor you hire are not good such as Quality and Royal to name a few.

4 years ago

Reply from American Home Shield

Hi Jacqueline,
Thank you for bringing your most recent service experience to our attention. I would be glad to speak with you to assist.

Nov. 2nd, 2021

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Verified Customer

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Jose Lopetegui

Great service and follow up. Timeliness of support was very well received.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jose,
I hate to hear about the service experience that was unsatisfactory. I would be glad to speak with you to address your concerns.

Nov. 2nd, 2021

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Brigitte Lester Colorado Springs, CO

i been getting no respond poor my dishwasher is still not working 2 month

4 years ago

Reply from American Home Shield

Hi Brigitte. Thank you for letting us know that your dishwasher still is not working after 2 months. I would be happy to speak with you to assist with getting the issue resolved.

Nov. 2nd, 2021

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Jamie Broken Arrow, OK

Takes a very long time to get thing's done

4 years ago Edited January 10, 2024

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Evita M Justice Edgewood, MD

Some not all of contractors are incompetent

4 years ago

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Nick Buchanan Manchaca, TX

Policy exclusions, frustrated with recent claim timeline

4 years ago

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John Whalen Milford, OH

Slow to respond. Not very understandable.

4 years ago

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Eric Dee Camarillo, CA

The rate I have been charged for house visits is too high.

4 years ago

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Tracy Bradley Starke, FL

They say they cover practically everything, but the truth is they cover VERY LITTLE!!!!

4 years ago

Reply from American Home Shield

Hi Tracy. Thank you for your feeback. We are here to address your concerns. I would be happy to speak with you to further discuss this matter.

Oct. 26th, 2021

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Chester Bryant North Las Vegas, NV

It was great until the monthly price increased.

4 years ago

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Gary Baguio Temecula, CA

hires contractors instead of actual companies that are experts in their field of expertise

4 years ago

Reply from American Home Shield

Hi Gary. Thank you for your feeback. I am sorry to hear that you were not happy with the service you received. I would be happy to speak with you to assist with any unresolved issue.

Oct. 27th, 2021

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Jerry Hendrix Miccosukee Cpo, FL

Response is not timely and reaching someone within AHS is very difficult

4 years ago

Reply from American Home Shield

Hi Jerry. Thank you for your feedback. I am sorry to hear that you have found it difficult to reach someone when you contact us. I would be happy to speak with you to assist with any unresolved issue.

Oct. 28th, 2021

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