American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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Arlene Wood Mobile, AL

All service requested was handled promptly and satisfactorily.

1 year ago

Reply from American Home Shield

Hi Arlene,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 4th, 2023

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Verified Customer

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JEFFREY Dallas, TX

Did the request online and got a rapid response and repair completed

1 year ago

Reply from American Home Shield

Hi Jeffrey, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 4th, 2023

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Verified Customer

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KEN Denton, TX

prompt responses - good service provider companies - excellent website function

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Verified Customer

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MARIE

Definitely love it and I recommend your company to all my colleagues at work

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 3rd, 2023

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Verified Customer

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Stacey Vines Washington, DC

I love that mostly everything is covered and service is quick

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Verified Customer

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Ethan Suzi Shattuck Bellwood, IL

Quick response and excellent referrals for professional repair services

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 3rd, 2023

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Verified Customer

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JOSEPH Shirley, NY

Prompt, professional service. The appliance problem was quickly resolved.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2023

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Verified Customer

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Aidas Na Dover, FL

The technician arrived on time, was professional, fixed the issue.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 3rd, 2023

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Verified Customer

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IESHA Mobile, AL

Great service and professional. They are prompt about taking calls and request.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 3rd, 2023

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Verified Customer

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MARIE Cedar Park, TX

great customer service. they keep their word. the people they sent out fixed my problems.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Verified Customer

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Casandra Hannah

They were very through and friendly. I have recommended them to family.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 2nd, 2023

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Verified Customer

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DEBBIE Fredonia, WI

It would be nice if you had a preventative maintenance program. Overall check on furnace/air conditioner once a year.

1 year ago

Reply from American Home Shield

Hi Debbie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 2nd, 2023

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Verified Customer

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FREDDIE Pevely, MO

I have had them for 30 years and I have received good service

1 year ago

Reply from American Home Shield

Hi Freddie, Your patronage of 30 years is more than appreciated. Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

May. 2nd, 2023

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Verified Customer

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CAROL Springfield, VA

AHS is prompt in contacting a contractor who will resolve the problem.

1 year ago

Reply from American Home Shield

Hi Carol, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 27th, 2023

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Verified Customer

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Cat Shaner Van Buren, AR

Mousalla she went above and beyond to take care of my issue.

1 year ago

Reply from American Home Shield

Hi Cat, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 27th, 2023

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Verified Customer

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Linda Myrick Gloucester, VA

Friendly and prompt service. All problems have been solved in a professional manner.

1 year ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 26th, 2023

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Verified Customer

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Veronica Figueroa Denver, CO

The few for a claim could be a little love but the services overall are good and nice to have.

1 year ago

Reply from American Home Shield

Hi Veronica, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 26th, 2023

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Verified Customer

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EDGARDO Alexandria, VA

Great customer service. Very responsive and quick to resolve any claim issues.

1 year ago

Reply from American Home Shield

Hi Edgardo,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 26th, 2023

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Verified Customer

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TANYA Prince Frederick, MD

They were prompted and the company chosen was very professional

1 year ago

Reply from American Home Shield

Hi Tanya, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 26th, 2023

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Verified Customer

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ROSIBEL Tracy, CA

Very friendly and thorough looking forward to returning and fixing my leak

1 year ago

Reply from American Home Shield

Hi Rosibel,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 26th, 2023

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Verified Customer

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TODD Borger, TX

Never any problems with them. Always there to get issues resolved quickly.

1 year ago

Reply from American Home Shield

Hi Todd,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 26th, 2023

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Verified Customer

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RALPH

Quick service. Repair tech was very knowledgeable and prepared.

1 year ago

Reply from American Home Shield

Hi Ralph,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 26th, 2023

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Verified Customer

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CARL

They responded quickly, my new stove top came in a timely fashion

1 year ago

Reply from American Home Shield

Hi Carl, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 26th, 2023

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Verified Customer

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Kourosh Khabazian Frisco, TX

Service , excellent customer service and will recommend the company to others

1 year ago

Reply from American Home Shield

Hi Kourosh, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 26th, 2023

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Verified Customer

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VELVET Hot Springs, AR

Yes I have! I’ve used yall about 5 times. Always very professional and complete the job.

1 year ago

Reply from American Home Shield

Hi Velvet, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 26th, 2023

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Verified Customer

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Lanny Smith Lumberton, TX

Great response time and repairs. Has been a great experience!

1 year ago

Reply from American Home Shield

Hi Lanny, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 26th, 2023

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Verified Customer

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EDWARD La Puente, CA

Love it and the services are great! Will strongly recommend to others.

1 year ago

Reply from American Home Shield

Hi Edward, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 26th, 2023

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Verified Customer

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Lemont Davis Mobile, AL

Top tier, they are trustworthy and care about solving your problems

1 year ago

Reply from American Home Shield

Hi Lemont,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Apr. 26th, 2023

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Verified Customer

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DAVID San Francisco, CA

Friendly, informative staff addressed my needs quickly and professionally.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 24th, 2023

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Verified Customer

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NANCY Crystal Lake, IL

They made it easy to purchase 2 appliances that broke about 3 weeks apart.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 24th, 2023

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Verified Customer

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JOCELYN Los Angeles, CA

I specifically stated that there are 2 drains or locations that need to be fixed but when triple S came here, there is only one work order. Very unsatisfied

1 year ago

Reply from American Home Shield

Jocelyn, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 24th, 2023

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Verified Customer

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RICK Grand Forks, ND

Our furnace problem was taken care of quickly and to our satisfaction!

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 24th, 2023

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Verified Customer

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RANDY Stoehr Fresno, CA

This company went out of its way to get our repairs made in a timely manner.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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Verified Customer

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CHESTER Nolensville, TN

Great service very inexpensive and your problem get resolved very quickly

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2023

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Verified Customer

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mary ingargiola Chicago, IL

Quick response Excellent customer service Great service technicians

1 year ago Edited May 15, 2023

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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Verified Customer

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Thomas Calhoun

I like that I don't have to worry about unexpected home problems cropping up.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 21st, 2023

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Verified Customer

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Zuwere Bailey Roswell, GA

Customer service is horrible! They transfer you all over the place and no one can resolve your issue.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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Verified Customer

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LUIS TX

All my claims have been approved and the technicians have been great.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 21st, 2023

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Verified Customer

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Silvia Escalante Norwalk, CA

The online service order system is easy to use. I only wish you had a mobile app.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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Verified Customer

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ALEX Virginia Beach, VA

Immediate attention and care to assure professional services

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2023

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Verified Customer

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Nicole Burton Newnan, GA

There needs to be better customer service. Mainly there needs to be agents stateside who can be understood.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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JOHN Ramona, CA

Nothing really covered that cost more then the coverage. Basically just a referral service for mediocre technicians.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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Allen Moreno Annapolis, MD

They do what they say would do - take care of your appliances. Period.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Verified Customer

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Mar-G Ortez Dallas, TX

Easy to use and prompt. Budget friendly and excellent options.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Verified Customer

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Inez Magana Alhambra, CA

It helps a lot when I need a repair .they provide good service, thank you

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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MARIANNE San Jose, CA

Came out quickly and were able to fix the problem within an hour

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Verified Customer

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JOHN Stafford, VA

Quick service call. The torsion spring is not included under the garage door opener. Shame on you.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Verified Customer

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Michael D Lincoln, NE

I have had good luck with American Home Shield on service calls.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2023

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Verified Customer

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Weldon Winn McKinney, TX

Great service and quick response. AHS is totally worth it for the peace of mind.

1 year ago

Reply from American Home Shield

Hi Weldon, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 14th, 2023

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Verified Customer

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Mickey McCoy

I called on a Friday and the problem was fixed on a Monday, very impressive.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2023

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