American Home Shield: Read 34,307 User Reviews From Real Homeowners

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Pilar Nevarez Sacramento, CA

Our AC went out, and AHS was able to give us a quick service response.

1 year ago

Reply from American Home Shield

Hi Pilar,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 8th, 2023

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LARRY Mesa, AZ

On time Diagnosed problem expeditiously repair issue resolved

1 year ago

Reply from American Home Shield

Hi Larry, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 3rd, 2023

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ARA Burbank, CA

Had occasion of two claims in so many years. One was terrible the second was great

1 year ago

Reply from American Home Shield

Hi Ara,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 3rd, 2023

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Gloria Williams Milwaukee, WI

Very pleased with the service look forward to continuing doing business.

1 year ago

Reply from American Home Shield

Hi Gloria, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 1st, 2023

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MARTIN Fredericksburg, VA

Technician was very knowledgeable and professional. Explained the problem and fixed it.

1 year ago

Reply from American Home Shield

Hi Martin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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Lucy Gonzalez San Diego, CA

I like the fast you get qualified help and the money at once you save

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2023

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JULIA Clinton, MS

They come to my rescue speedily. Give you the best professional technicians

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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Sharon Hunter Woodbridge, VA

Very efficient and timely. Techs are knowledgeable and helpful.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2023

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DAVID Oakley, CA

They are good. Every once in awhile it takes a long time to get service but it's pretty much ok.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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AT Corona, CA

poor customer service provided by overseas. Hard to communicate and get follow up, unless push for manager and/or complain. Would not recommend nor use again.

1 year ago

Reply from American Home Shield

AT, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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Margie Pineda San Antonio, TX

Quick, professional, and excellent selection of service providers.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2023

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BERTHA Schererville, IN

Prompt service, clear explanations, true to their advertising

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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Kelli Thomas

Excellent customer service and solving house appliances problems.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2023

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MARY Rock Hill, SC

I have good success with service or I am allowed to use another service company

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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ESTRINGEL Corpus Christi, TX

Has been very good since I started years ago. Always takes care of problem.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 27th, 2023

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LUIS SALDIVAR Houston, TX

Bad overall service. The company and their subcontractors think that the clients do not have access to google and cannot figure out the fair market value of replacing an AC.

1 year ago

Reply from American Home Shield

Luis, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 27th, 2023

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Kristine Williams

Used to service to rekey house. All went well and rep was professional

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 27th, 2023

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Steven Blassingame GA

Outstanding service! Promptly dispatched service company to handle my issue.

1 year ago

Reply from American Home Shield

Hi Steven, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

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Kathy Godwin Tallassee, AL

Good service and well worth the money!! I've used them several times

1 year ago Edited March 1, 2023

Reply from American Home Shield

Hi Kathy, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 24th, 2023

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Dennis Olivares Dallas, TX

It's been good so far. I have utililzed it for fixing my a/c and water heater.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 27th, 2023

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James Daigle Las Vegas, NV

Repair was done in a timely manner by a professional service technician.

1 year ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

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JAMES Macon, GA

The promptness of the repairman to be on time when scheduled.

1 year ago

Reply from American Home Shield

HiJames, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

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MARISELA Visalia, CA

I don't recommend this company to anyone it took them four months to replace my home refrigerator and they wouldn't let me speak to a manager and customer service sucked

1 year ago

Reply from American Home Shield

Marisela, Thank you for letting us know about your concerns regarding your Refrigerator request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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Karl Stempel Tucson, AZ

EZ online services I wish the service fee wasn’t so high though

1 year ago

Reply from American Home Shield

Hi Karl,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 24th, 2023

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David MacKay

Fast determination and fast resolution! I couldn’t expect better service.

1 year ago

Reply from American Home Shield

Hi David, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 24th, 2023

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Smith TheCeo111 (Davis Smith) Thibodaux, LA

Great worker I love outlaw company the company is on time and get the job done

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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LAN

Easy to request the service. Also the second opinion offer is very good feature

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 27th, 2023

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Rick Walker Mobile, AL

Curtious professional installation very fast and friendly completion

1 year ago

Reply from American Home Shield

Hi Rick, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 24th, 2023

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JOHN Fargo, ND

Great people. Always there to help, assist. Only a phone call away.

1 year ago

Reply from American Home Shield

Hi John,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 24th, 2023

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MONA Beverly Hills, FL

The automated phone service was good! Was not happy with the past .

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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TERESA Washington, DC

Better coverage than other service providers. Excellent response time.

1 year ago

Reply from American Home Shield

Hi Teresa,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 23rd, 2023

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Leah Marie Ozark, AL

I like the coverage they offer. If they can't fix it they replace it

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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LaTorsha Rogers Talladega, AL

So far, no complaints. As long as my monthly rate DOESN'T increase again.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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JAMES Boardman, OR

Love the Representative they are very helpful and eager to a find solution to my problem.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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CINDY Spanish Fork, UT

They will cover what needs to be covered and actually be useful.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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SHALANA Avon, MA

I like that they are very professional and that they respond to you quickly.

1 year ago

Reply from American Home Shield

Hi Shalana, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 22nd, 2023

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VINCENT

service was efficient friendly and completed his work timely

1 year ago

Reply from American Home Shield

Hi Vincent, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 22nd, 2023

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Mark Ford Stuarts Draft, VA

Great Company! Easy to deal with and always comes through when needed!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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JOAN Philadelphia, PA

Response to service calls is very slow - not AHS, but the time it takes for someone to actually arrive is 1-2 weeks.

1 year ago

Reply from American Home Shield

Hi Joan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter

Feb. 23rd, 2023

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Tina Scott The Villages, FL

Very fast with response. Easy to use online service to schedule an apoointment.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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ROSALIND Inglewood, CA

I’m very happy with the service provided by American Home Shield.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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JACK Mustang, OK

American Home Shield saves me money, bottom line. I am very grateful.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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Darryl Walker Washington, DC

Customer service has a problem armoring your wishes of not allowing certain technicians to come to your home

1 year ago

Reply from American Home Shield

Hi Darryl, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Larry Carter Gate City, VA

Provided a professional Plumber to diagnose the problem and correct the issue.

1 year ago

Reply from American Home Shield

Hi Larry, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 22nd, 2023

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ESPERANZA Fresno, CA

I liked that they were very fast on sending someone to fix my dryer.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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STACIE Tallahassee, FL

Great customer service. Very helpful and accommodating to service requests.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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SYDNEY Aberdeen, MD

Company has handled all of my service requests quickly and to my satisfaction.

1 year ago

Reply from American Home Shield

Hi Sydney, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 22nd, 2023

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TERRY Punta Gorda, FL

I like an outlet to hire a repairman, but I do not like being ghosted.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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JAMES Tulsa, OK

Everything went smoothly and my repair was done professionaly!

1 year ago

Reply from American Home Shield

Hi James, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 22nd, 2023

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THOMAS Fredericksburg, VA

Appreciate AHS' ability to expedite the customer's request for service.

1 year ago Edited January 10, 2024

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

American Home Shield Reviews