American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Alfred Oakland, CA

Need to provide more higher rated contractors for service request.

4 years ago

Reply from American Home Shield

Hi Alfred,
I hate to hear about the delay in service that has been experienced to have the issue repaired. Please provide us with your AHS contract number or property address.

Jul. 17th, 2021

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David Keeling Henderson, NV

Customer service was lacking, response time was 4 weeks

4 years ago

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Verified Customer

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William Villa Rica, GA

lied about coverage on phone, hide coverage in subsections, won't cover what they said there oils

4 years ago

Reply from American Home Shield

Hi William. Thank you for letting us know your concerns with your warranty coverage. We are very sorry to hear you feel we did not properly inform you of coverage limitations. I would be happy to speak with you further regarding this matter.

Jul. 8th, 2021

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Verified Customer

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Betsy Roanoke, VA

Very difficult to get customer service and when you do, they are not a bit helpful.

4 years ago

Reply from American Home Shield

Hi Betsy,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Cathryn Juracek Frisco, TX

Incredibly hard to speak with customer service

4 years ago

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Anonymous Mesa, AZ

They refused to service my broken ceiling fan.

4 years ago

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Verified Customer

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Gary Ovens Green Valley, AZ

Their reps don't know what they are doing and their techs are not believe able ..

4 years ago

Reply from American Home Shield

Hi Gary,
Thank you for bringing the delay to our attention. I will be glad to speak with you to get the issues resolved.

Jul. 21st, 2021

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Verified Customer

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Suzanne Merrill Trenton, NJ

The tech came out here, did nothing, and I paid $75!! And the claim was denied!!

4 years ago

Reply from American Home Shield

Hi Suzanne. I'm sure it is upsetting if the repair was not covered by your warranty. I would be happy to speak with you and see if I may assist with a resolution.

Jul. 6th, 2021

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Verified Customer

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Jennifer Patton Moscow, OH

I have had plumbing issues unresolved with no explaination

4 years ago

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Elizabeth Stoneman Cleveland, OH

Could use some more higher rated contractors

4 years ago

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Verified Customer

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Sarah Godfrey, IL

Not worth expense. Provide the bare minimum on service calls and 99%of things are not covered.

4 years ago

Reply from American Home Shield

Hi Sarah,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Scott Foster Midlothian, TX

Limited in coverage. Perception that they look for any reason to NOT provide service.

4 years ago

Reply from American Home Shield

Hi Scott,
I am sorry to hear about your American Home Shield experience. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Teresa Barrier Calera, AL

When you call with a problem they never solve them and they don't return your call as they say

4 years ago

Reply from American Home Shield

Hi Teresa,
I hate to hear about your most recent service experience to have the issue repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

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Verified Customer

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Lisa L Vargas Rio Rancho, NM

Took a long time to eventually have the work done.

4 years ago

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Verified Customer

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Michael Chatman Paterson, NJ

Not happy with customer service 40 min on hold

4 years ago

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Verified Customer

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Adrian Davenport Killeen, TX

Unprofessional and don't have the customer need for assistance in their best interests

4 years ago

Reply from American Home Shield

Hi Adrian,
Thank you for bringing this to our attntion. I would be glad to speak with you to get the issue resolved.

Jul. 12th, 2021

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Verified Customer

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Aisa Edmonds Maple Heights, OH

The experience is BAD I PAID YALL $600.00 Dollars And my stuff is still not fixed

4 years ago

Reply from American Home Shield

Hi Aisa,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Andreana Homewood, IL

There is at least a 4 week replacement period for new appliances.

4 years ago

Reply from American Home Shield

Hi Andreana,
I hate to hear about your most recent service experience. I would e glad to speak with you to get the issues resolved.

Jul. 8th, 2021

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Verified Customer

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Bonnie Baker San Jose, CA

Phone wait times excessive. Up to one hour.

4 years ago

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Verified Customer

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Brian Lawson Philadelphia, PA

I am cancelling my warranty after having it since 2007, the value is not there anymore

4 years ago

Reply from American Home Shield

Hi Brian,
Thank you for bringing the issue to our attention. I would be glad to speak with you to get the issues resolved.

Jul. 8th, 2021

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Verified Customer

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Kirsten Saint Paul, MN

Hard to get a hold of anyone anytime you call

4 years ago

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Verified Customer

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Felicia Milton Warner Robins, GA

A waist of money. They wasn't any help for me. The AC is old and they don't want to help fix it.

4 years ago

Reply from American Home Shield

Hi Felicia,
I hate to hear about your most recent AHS experience to have the AC system repaired. I would be glad to look into the issues and speak with you to reach a resolution.

Jul. 9th, 2021

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Verified Customer

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Ray Meunier Williamsburg, VA

OK for routine issues. Not so good with complicated issues

4 years ago

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Verified Customer

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Tawanna Kenny West Chester, OH

Bad vendors. When they screw up and customer incur additional costs, you don't care or reimburse.

4 years ago

Reply from American Home Shield

Hi Tawanna. Thank you for letting us know about your repair experience. I am sorry to hear you had to pay some additional costs. I would be happy to speak with you further regarding this matter.

Jun. 22nd, 2021

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Verified Customer

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Tyrone Bell Madison, WI

Slow to respond to concerns and had to call several time about things.

4 years ago

Reply from American Home Shield

Hi Tyrone. Thank you for taking time to rate your experiences with AHS. I am sorry to hear we did not meet your expectations. I would be happy to speak with you to try and resolve any problem you may still be having.

Jun. 22nd, 2021

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Verified Customer

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Gulshan Harjee Atlanta, GA

We got our AC fixed after weeks. That is no way to treat any customer

4 years ago

Reply from American Home Shield

Hi Gulshan,
Our social media specialist will be contacting you to discuss the delay in service regarding the AC system repairs.

Jun. 23rd, 2021

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Verified Customer

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Karen Apollo, PA

Every time I put in a claim there is an issue or it isn't covered

4 years ago

Reply from American Home Shield

Hi Karen. Thank you for taking time to let us know your concerns about your coverage. I am sorry to hear you have had some problems when requesting service. I would be happy to speak with you regarding this matter further.

Jun. 24th, 2021

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Verified Customer

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Linda Parrish, FL

It took two months before my washer issue was resolved.

4 years ago

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Debbie Smith Sparks, NV

Did not fix air conditioner and went to another company and payed fir it are selfs

4 years ago

Reply from American Home Shield

Hi Debbie,
I hate to hear about the additional denial cost associated to have the air conditioner repaired. I would be glad to speak with you to get the issues resolved.

Jun. 23rd, 2021

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Verified Customer

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Carol Tompkins Santa Clara, CA

They are horrible to communicate with. They lie to get out of paying for replacement.

4 years ago

Reply from American Home Shield

Hi Carol,
I would be glad to speak with you regarding your most recent AHS experience and the issues that occurred.

Jun. 24th, 2021

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Verified Customer

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Florence Levy Durham, NC

Their technicians can take up bro two weeks to show up

4 years ago

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Verified Customer

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Carlos Carrion Eustis, FL

I've been waiting for someone to contact me since 1 month really upset

4 years ago

Reply from American Home Shield

Hi Carlos. Thank you for letting us know that no one has contacted you for a month. We do aplogize for any frustration this has caused. I would be happy to speak with you further to address your concerns.

Jun. 16th, 2021

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Verified Customer

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Cullen Daniels Corpus Christi, TX

My refrigerator door display panel stopped working 5 days after technician deemed it fixed

4 years ago

Reply from American Home Shield

Hi Cullen. Thank you for letting us know about the problem you are having with your refrigerator door display. I am sorry to hear it stopped working 5 days after it was repaired. I would be happy to speak with you further regarding this matter.

Jun. 16th, 2021

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Verified Customer

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Laurence Atlanta, GA

I have a broken faucet and my claim was rejected. What am I making monthly payments for.

4 years ago

Reply from American Home Shield

Hi Laurence,
I hate to hear about your AHS experience and the non covered cost to have the repairs completed. I would be glad to speak with you to get the issues resolved.

Jun. 15th, 2021

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Verified Customer

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Horace Bradshaw Silver Spring, MD

This time the response was reasonably prompt and effective

4 years ago

Reply from American Home Shield

Hi Horace,
We would like to thank you for your feedback and hope you continue to enjoy the service we provide.

Jun. 10th, 2021

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Verified Customer

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Sultan Ahmed La Porte, TX

Sometimes their contractors are not up to the mark

4 years ago

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Verified Customer

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William Bennett Ojai, CA

Long long service time waits, to the point of unreasonable.

4 years ago

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Verified Customer

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Ronald Dernick Surprise, AZ

A week and I'm still waiting for a micro to be repaired..lol

4 years ago

Reply from American Home Shield

Hi Ronald,
I hate to hear about the delay in service to have the microwave repaired. I owuld be glad to speak with you to get the issues resolved.

Jun. 10th, 2021

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Verified Customer

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LaShawn Hawkins Fort Washington, MD

did not assist, lied about the issues regarding my ac unit. I will be switching companies

4 years ago

Reply from American Home Shield

Hi LaShawn,
I would be glad to speak with you about the AC issues and denial specifics that have been addressed.

Jun. 14th, 2021

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Verified Customer

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Harald blakeslee Humble, TX

Long time between appliance failing and getting repair

4 years ago

Reply from American Home Shield

Hi Harald,
I would be glad to speak with you to to speak about the appliance repairs and reach a resolution.

Jun. 10th, 2021

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Verified Customer

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Dana Las Vegas, NV

The customer service reps aren’t very knowledgeable or friendly at times

4 years ago

Reply from American Home Shield

Hi Dana,
Thank you for bringing your most recent AHS experience to our attention. In an effort to assist, I would be glad to speak with you to reach a resolution.

Jun. 10th, 2021

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Verified Customer

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Wyn Bumgardner Rockport, TX

Some sub-contractors are excellent, some are not.

4 years ago

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Verified Customer

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Russell Houston, TX

Because they need to improve their customer service and service

4 years ago

Reply from American Home Shield

Hi Russell, we appreciate you taking time to let us know that improvements needs to be made. It is our hopes to always provide a positive service experience forour members. We would be happy to speak with you if there is a repair you need assistance with.

Jun. 4th, 2021

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Verified Customer

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Jose Zuniga Palmdale, CA

I have 2 open orders for over a month and it hasn't been fix yet.

4 years ago

Reply from American Home Shield

Jose, we are very sorry to hear you have 2 open work orders that have not been completed yet. I'm sure it is very frustrating if it has been over a month. We would be happy to speak with you to try and resolve this issue.

Jun. 4th, 2021

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Verified Customer

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Tracey Grasty Hyattsville, MD

All these hidden prices and taking forever to get things done

4 years ago

Reply from American Home Shield

Tracey, we hate to hear that your service repair needs were not taken care of promptly. We know how valuable your time is. I would be happy to speak with you to see if there is anything I may futher assist with resolving.

Jun. 4th, 2021

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Verified Customer

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Susan Permenter Orange, TX

I never received an answer about my stovetop.

4 years ago

Reply from American Home Shield

Hi Susan,
Thank you for bringing this issue to our attention. I would be glad to speak with you to get the cooktop resolved.

Jun. 9th, 2021

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Verified Customer

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Bilal Abdul-Mani Westlake, OH

Horrible will find every excuse not to pay for damages! Search for other Companies!

4 years ago

Reply from American Home Shield

Hi Bilal,
I would like to thank you for bringing the issues to our attention. I would be glad to speak with you and discuss your experience.

Jun. 7th, 2021

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Verified Customer

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Melinda Knorr Stanley, NC

I've only experienced good service from one of the contractors they've sent.

4 years ago

Reply from American Home Shield

Melinda, we hate to hear that you have received good service from only one of our vendors. Thank you for taking time to let us know about your experience. We will be happy to speak with you further regarding this matter.

Jun. 3rd, 2021

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Verified Customer

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Melita Baton Rouge, LA

Service isn't complete and I'm having to continue to call for a follow up

4 years ago

Reply from American Home Shield

Hi Melita. Thank you for letting us know you have an unresolved issue. We are very sorry to hear that your service has not been completed and you are having to follow up yourself. We will be happy to speak with you to resolve this issue.

Jun. 3rd, 2021

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Verified Customer

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Anonymous Kings Mountain, NC

no response from contractor that came out to my home

4 years ago

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