American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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William Bruno Manhattan Beach, CA

They have not always honored the contract.

4 years ago

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Robert L Morton Phoenix, AZ

Was not reimbursed partially for faucet I had to purchase

4 years ago

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Robert Polzel Las Vegas, NV

Too long to get repair completed, one month

4 years ago

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Debra Anderson Easley, SC

They did not listen to us when we had a complaint about the plumber they sent out

4 years ago

Reply from American Home Shield

Hi Debra,
I hate to hear about the most recent plumbing issues that you have experienced. I would be glad to speak with you to reach a resolution and discuss your experience.

May. 27th, 2021

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Verified Customer

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Craig Sebring, FL

Difficult to get replacements when needed

4 years ago

Reply from American Home Shield

Hi Craig,
I hate to hear about the difficulty experienced to have the repair completed. I would be glad to speak with you.

May. 27th, 2021

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Verified Customer

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Robert Blankenstein Woodway, TX

My oven has not been repaired since the technician came on October 16 2020.

4 years ago

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Verified Customer

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Carroll Parks Laurel, MD

It took too long to get the dishwasher replaced.

4 years ago

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Verified Customer

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Fleurival Baltimore, MD

Contractors did the estimates however work wasn’t covered

4 years ago

Reply from American Home Shield

Hi Fleurival,
I hate to hear about your most recent experience and would be glad to speak with you.

May. 18th, 2021

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Verified Customer

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Bryan Walker Peachtree City, GA

Some of their contractors don’t show up.

4 years ago

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Verified Customer

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Diane Lehning Tucson, AZ

Most contractors assigned initially have very poor rewards

4 years ago

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Verified Customer

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Patrick velasquez Las Vegas, NV

Their phone in system is horrible I’ve had the same appliances repaired three times

4 years ago

Reply from American Home Shield

Hi Patrick,
Thank you for bringing the issues to our attention. I would be glad to speak with you to discuss your experience.

Jun. 2nd, 2021

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Verified Customer

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Mrs. Williams Atlanta, GA

No information about progress of request.

4 years ago

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Verified Customer

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Carey Younkin Wichita, KS

Not great at communicating or returning calls when there is an issue

4 years ago

Reply from American Home Shield

Hi Carey,
I would be glad to speak with you about your most recent service issue.

May. 27th, 2021

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Verified Customer

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William Phoenix, AZ

TOO MANY PHONE CALLS. NOT GETTING THE RIGHT REPLACEMENT.

4 years ago

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Verified Customer

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Alma Rowell Broken Arrow, OK

I have had terrible service. Going on three weeks & still haven’t got the information I need.

4 years ago

Reply from American Home Shield

Hi Alma,
I would be glad to speak with you regarding the water heater repairs.

May. 27th, 2021

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Verified Customer

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Omar Martinez San Antonio, TX

Extremely difficult to get a rep on the phone or cancel plan

4 years ago

Reply from American Home Shield

Hi Omar,
Thank you for bringing the issues to our attention. I would be glad to speak with you and get the issues resolved.

Jun. 1st, 2021

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Verified Customer

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Carmen S. Mc Kinney, TX

Coverage, the company they sent to service my AC and THE WORST CUSTOMER SERVICE!

4 years ago

Reply from American Home Shield

Hi Carmen,
I would be glad to speak with you regarding your AHS experience and the AC issues that occurred.

Jun. 1st, 2021

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Verified Customer

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Bob Richmond, TX

Their repair service vendors are not all competent.

4 years ago

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Verified Customer

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Rebecca Spears Tyler, TX

Never received payment for covered work, or call from representative as promised

4 years ago

Reply from American Home Shield

Hi Rebecca,
Thank you for bringing this to our attention. I would be glad to speak with you.

May. 12th, 2021

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Verified Customer

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Kathryn A Cramer Granite City, IL

Long long time for any appliance repair or replacement

4 years ago

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Verified Customer

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John Burley Desoto, TX

Poor customer service, don't honor my contract and unable to speak with an American representative

4 years ago

Reply from American Home Shield

Hi John,
I hate to hear about the poor customer service experience. I would be glad to speak with to reach a resolution.

May. 12th, 2021

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Verified Customer

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Martin Contzius Parsippany, NJ

Would like to talk to a live person not a machine

4 years ago

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Verified Customer

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Douglas Drescher Westerville, OH

Because of restrictive contract when need is identified.

4 years ago

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Verified Customer

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Serena Sacramento, CA

Terrible service! Terrible. Nobody available to even speak to past customers reps. Awful!

4 years ago

Reply from American Home Shield

Hi Serena,
I hate to hear about the awful customer service experience. I would be glad to speak with you to reach a resolution.

May. 11th, 2021

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Verified Customer

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Derek Tucson, AZ

Gives peace of mind but value for coverage isn't great

4 years ago

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Verified Customer

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John Mix Wakefield, KS

Took 43 days to get approval to replace unrepairable refrigerator

4 years ago

Reply from American Home Shield

Hi John,
I hate to hear about your most recent experience and the delay to have the refrigerator repaired.

May. 14th, 2021

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Verified Customer

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Gwen Cain Arlington, TX

Poor response, poor customer service. Representatives aren’t in the U.S., communication is poor

4 years ago

Reply from American Home Shield

Hi Gwen,
I hate to hear about your most recent AHS customer service experience. I would be glad to speak with you to get the issues resolved.

Apr. 27th, 2021

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Verified Customer

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Robert Bies Hollister, CA

They don't have quality technicians to dispatch. It takes weeks to get a problem fixed.

4 years ago

Reply from American Home Shield

Hi Robert,
I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to make sure the issues have been resolved.

Apr. 23rd, 2021

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Verified Customer

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David Bellaire Lorton, VA

They don’t provide the service you pay for. Customer service is non-existent.

4 years ago

Reply from American Home Shield

Hi David,
I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I would be glad to speak with you to get the issues resolved.

Apr. 30th, 2021

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Verified Customer

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Tamara Branson, MO

Poor restitutuon for what you pay for.

4 years ago

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Verified Customer

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Lyn Dayton, OH

Customer service has declined in recent years

4 years ago

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Verified Customer

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GL Cumming, GA

Took little over 3 months to fix my oven

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 8th, 2021

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Verified Customer

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JB Cochranville, PA

Very hard to reach anyone that can help you by telephone!

4 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Apr. 8th, 2021

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Verified Customer

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Tim

Unable to speak to a supervisor, kept on hold 38 minutes then call was hung up

4 years ago

Reply from American Home Shield

Hi Tim,
Thank you for bringing the issues to our attention. We hate to hear about your unsatisfactory customer service experience and would be glad to speak with you.

Apr. 8th, 2021

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Verified Customer

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Belinda Faura Dallas, TX

They’re expensive and the people they send aren’t the best.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 12th, 2021

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Verified Customer

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Steven Chula Vista, CA

Didn't finish the job. Claimed parts needed to be replaced that they would not pay for

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 12th, 2021

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Verified Customer

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Raymond Frison Fayetteville, NC

Not attentive to my issues. Could not understand the customer service reprresentative.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

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Verified Customer

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Charles Northville, MI

I realize AHS is a business and only care about profit.

4 years ago

Reply from American Home Shield

We hate you are not completely satisfied with your experience and we look forward to making it better.

Apr. 2nd, 2021

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Verified Customer

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Catherine Morris Santa Barbara, CA

So far neither of the companies that have come to do work have seemed very competent.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Jennifer Portsmouth, VA

In the past they’ve been great but with this last repair they have been absolutely terrible!

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Ken Canyon, TX

My faucet still leaks. That was what they were suppose to fix.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Sandra Grady Roswell, NM

Never follow thru with orders just leave me hanging come on 2mo. to get refrigerator.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Kim Milan, IL

Sometimes it took along time to get things fix

4 years ago

Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 2nd, 2021

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Verified Customer

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Judith Montgomery, TX

You wait on hold forever and only deal with a call center that barely speaks English.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Lydia Gainey Stockbridge, GA

The service is poor and the customer service is poor. I paid for things that still aren't fixed.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 26th, 2021

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Verified Customer

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Robert Currie Austin, TX

Untrustworthy. Poor customer service. Unresponsive. Overall poor experience.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 26th, 2021

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Verified Customer

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Gwynn Marshall Saint Louis, MO

Some of the companies that you send out do inferior work.

4 years ago

Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Verified Customer

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Angela Yorktown Heights, NY

I could not get a plumber to my home for 48 hours even though I had no working toilet.

4 years ago

Reply from American Home Shield

Hi Angela,
Thank you for bringing the delay to our attention. I would be glad to speak with you about the toilet repairs that were completed.

Mar. 27th, 2021

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Verified Customer

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Gary Marten Coraopolis, PA

TO LONG OF WAIT BETWEEN FILING A CLAIM AND A SREVICE CALL!

4 years ago

Reply from American Home Shield

Thanks for your honesty. we are working to control the call volume better and we thank you for you patience during this time. Keep in mind that you can also enter a request through your online account at www.ahs.com.

Mar. 29th, 2021

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Verified Customer

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Michael Covington, GA

They could cover more items in and around the home.

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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