American Home Shield: Read 34,891 User Reviews From Real Homeowners

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Carlos Carrion Eustis, FL

I've been waiting for someone to contact me since 1 month really upset

4 years ago

Reply from American Home Shield

Hi Carlos. Thank you for letting us know that no one has contacted you for a month. We do aplogize for any frustration this has caused. I would be happy to speak with you further to address your concerns.

Jun. 16th, 2021

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Verified Customer

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Cullen Daniels Corpus Christi, TX

My refrigerator door display panel stopped working 5 days after technician deemed it fixed

4 years ago

Reply from American Home Shield

Hi Cullen. Thank you for letting us know about the problem you are having with your refrigerator door display. I am sorry to hear it stopped working 5 days after it was repaired. I would be happy to speak with you further regarding this matter.

Jun. 16th, 2021

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Verified Customer

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Laurence Atlanta, GA

I have a broken faucet and my claim was rejected. What am I making monthly payments for.

4 years ago

Reply from American Home Shield

Hi Laurence,
I hate to hear about your AHS experience and the non covered cost to have the repairs completed. I would be glad to speak with you to get the issues resolved.

Jun. 15th, 2021

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Verified Customer

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Horace Bradshaw Silver Spring, MD

This time the response was reasonably prompt and effective

4 years ago

Reply from American Home Shield

Hi Horace,
We would like to thank you for your feedback and hope you continue to enjoy the service we provide.

Jun. 10th, 2021

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Verified Customer

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Sultan Ahmed La Porte, TX

Sometimes their contractors are not up to the mark

4 years ago

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Verified Customer

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William Bennett Ojai, CA

Long long service time waits, to the point of unreasonable.

4 years ago

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Verified Customer

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Ronald Dernick Surprise, AZ

A week and I'm still waiting for a micro to be repaired..lol

4 years ago

Reply from American Home Shield

Hi Ronald,
I hate to hear about the delay in service to have the microwave repaired. I owuld be glad to speak with you to get the issues resolved.

Jun. 10th, 2021

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Verified Customer

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LaShawn Hawkins Fort Washington, MD

did not assist, lied about the issues regarding my ac unit. I will be switching companies

4 years ago

Reply from American Home Shield

Hi LaShawn,
I would be glad to speak with you about the AC issues and denial specifics that have been addressed.

Jun. 14th, 2021

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Verified Customer

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Harald blakeslee Humble, TX

Long time between appliance failing and getting repair

4 years ago

Reply from American Home Shield

Hi Harald,
I would be glad to speak with you to to speak about the appliance repairs and reach a resolution.

Jun. 10th, 2021

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Verified Customer

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Dana Las Vegas, NV

The customer service reps aren’t very knowledgeable or friendly at times

4 years ago

Reply from American Home Shield

Hi Dana,
Thank you for bringing your most recent AHS experience to our attention. In an effort to assist, I would be glad to speak with you to reach a resolution.

Jun. 10th, 2021

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Wyn Bumgardner Rockport, TX

Some sub-contractors are excellent, some are not.

4 years ago

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Verified Customer

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Russell Houston, TX

Because they need to improve their customer service and service

4 years ago

Reply from American Home Shield

Hi Russell, we appreciate you taking time to let us know that improvements needs to be made. It is our hopes to always provide a positive service experience forour members. We would be happy to speak with you if there is a repair you need assistance with.

Jun. 4th, 2021

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Verified Customer

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Jose Zuniga Palmdale, CA

I have 2 open orders for over a month and it hasn't been fix yet.

4 years ago

Reply from American Home Shield

Jose, we are very sorry to hear you have 2 open work orders that have not been completed yet. I'm sure it is very frustrating if it has been over a month. We would be happy to speak with you to try and resolve this issue.

Jun. 4th, 2021

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Verified Customer

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Tracey Grasty Hyattsville, MD

All these hidden prices and taking forever to get things done

4 years ago

Reply from American Home Shield

Tracey, we hate to hear that your service repair needs were not taken care of promptly. We know how valuable your time is. I would be happy to speak with you to see if there is anything I may futher assist with resolving.

Jun. 4th, 2021

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Verified Customer

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Susan Permenter Orange, TX

I never received an answer about my stovetop.

4 years ago

Reply from American Home Shield

Hi Susan,
Thank you for bringing this issue to our attention. I would be glad to speak with you to get the cooktop resolved.

Jun. 9th, 2021

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Bilal Abdul-Mani Westlake, OH

Horrible will find every excuse not to pay for damages! Search for other Companies!

4 years ago

Reply from American Home Shield

Hi Bilal,
I would like to thank you for bringing the issues to our attention. I would be glad to speak with you and discuss your experience.

Jun. 7th, 2021

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Verified Customer

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Melinda Knorr Stanley, NC

I've only experienced good service from one of the contractors they've sent.

4 years ago

Reply from American Home Shield

Melinda, we hate to hear that you have received good service from only one of our vendors. Thank you for taking time to let us know about your experience. We will be happy to speak with you further regarding this matter.

Jun. 3rd, 2021

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Verified Customer

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Melita Baton Rouge, LA

Service isn't complete and I'm having to continue to call for a follow up

4 years ago

Reply from American Home Shield

Hi Melita. Thank you for letting us know you have an unresolved issue. We are very sorry to hear that your service has not been completed and you are having to follow up yourself. We will be happy to speak with you to resolve this issue.

Jun. 3rd, 2021

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Verified Customer

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Anonymous Kings Mountain, NC

no response from contractor that came out to my home

4 years ago

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William Bruno Manhattan Beach, CA

They have not always honored the contract.

4 years ago

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Verified Customer

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Robert L Morton Phoenix, AZ

Was not reimbursed partially for faucet I had to purchase

4 years ago

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Verified Customer

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Robert Polzel Las Vegas, NV

Too long to get repair completed, one month

4 years ago

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Verified Customer

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Debra Anderson Easley, SC

They did not listen to us when we had a complaint about the plumber they sent out

4 years ago

Reply from American Home Shield

Hi Debra,
I hate to hear about the most recent plumbing issues that you have experienced. I would be glad to speak with you to reach a resolution and discuss your experience.

May. 27th, 2021

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Verified Customer

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Craig Sebring, FL

Difficult to get replacements when needed

4 years ago

Reply from American Home Shield

Hi Craig,
I hate to hear about the difficulty experienced to have the repair completed. I would be glad to speak with you.

May. 27th, 2021

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Verified Customer

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Robert Blankenstein Woodway, TX

My oven has not been repaired since the technician came on October 16 2020.

4 years ago

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Verified Customer

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Carroll Parks Laurel, MD

It took too long to get the dishwasher replaced.

4 years ago

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Verified Customer

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Fleurival Baltimore, MD

Contractors did the estimates however work wasn’t covered

4 years ago

Reply from American Home Shield

Hi Fleurival,
I hate to hear about your most recent experience and would be glad to speak with you.

May. 18th, 2021

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Verified Customer

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Bryan Walker Peachtree City, GA

Some of their contractors don’t show up.

4 years ago

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Verified Customer

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Diane Lehning Tucson, AZ

Most contractors assigned initially have very poor rewards

4 years ago

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Verified Customer

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Patrick velasquez Las Vegas, NV

Their phone in system is horrible I’ve had the same appliances repaired three times

4 years ago

Reply from American Home Shield

Hi Patrick,
Thank you for bringing the issues to our attention. I would be glad to speak with you to discuss your experience.

Jun. 2nd, 2021

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Verified Customer

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Mrs. Williams Atlanta, GA

No information about progress of request.

4 years ago

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Verified Customer

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Carey Younkin Wichita, KS

Not great at communicating or returning calls when there is an issue

4 years ago

Reply from American Home Shield

Hi Carey,
I would be glad to speak with you about your most recent service issue.

May. 27th, 2021

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Verified Customer

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William Phoenix, AZ

TOO MANY PHONE CALLS. NOT GETTING THE RIGHT REPLACEMENT.

4 years ago

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Verified Customer

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Alma Rowell Broken Arrow, OK

I have had terrible service. Going on three weeks & still haven’t got the information I need.

4 years ago

Reply from American Home Shield

Hi Alma,
I would be glad to speak with you regarding the water heater repairs.

May. 27th, 2021

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Verified Customer

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Omar Martinez San Antonio, TX

Extremely difficult to get a rep on the phone or cancel plan

4 years ago

Reply from American Home Shield

Hi Omar,
Thank you for bringing the issues to our attention. I would be glad to speak with you and get the issues resolved.

Jun. 1st, 2021

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Verified Customer

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Carmen S. Mc Kinney, TX

Coverage, the company they sent to service my AC and THE WORST CUSTOMER SERVICE!

4 years ago

Reply from American Home Shield

Hi Carmen,
I would be glad to speak with you regarding your AHS experience and the AC issues that occurred.

Jun. 1st, 2021

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Verified Customer

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Bob Richmond, TX

Their repair service vendors are not all competent.

4 years ago

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Verified Customer

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Rebecca Spears Tyler, TX

Never received payment for covered work, or call from representative as promised

4 years ago

Reply from American Home Shield

Hi Rebecca,
Thank you for bringing this to our attention. I would be glad to speak with you.

May. 12th, 2021

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Verified Customer

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Kathryn A Cramer Granite City, IL

Long long time for any appliance repair or replacement

4 years ago

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Verified Customer

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John Burley Desoto, TX

Poor customer service, don't honor my contract and unable to speak with an American representative

4 years ago

Reply from American Home Shield

Hi John,
I hate to hear about the poor customer service experience. I would be glad to speak with to reach a resolution.

May. 12th, 2021

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Verified Customer

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Martin Contzius Parsippany, NJ

Would like to talk to a live person not a machine

4 years ago

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Verified Customer

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Douglas Drescher Westerville, OH

Because of restrictive contract when need is identified.

4 years ago

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Verified Customer

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Serena Sacramento, CA

Terrible service! Terrible. Nobody available to even speak to past customers reps. Awful!

4 years ago

Reply from American Home Shield

Hi Serena,
I hate to hear about the awful customer service experience. I would be glad to speak with you to reach a resolution.

May. 11th, 2021

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Verified Customer

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Derek Tucson, AZ

Gives peace of mind but value for coverage isn't great

4 years ago

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Verified Customer

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John Mix Wakefield, KS

Took 43 days to get approval to replace unrepairable refrigerator

4 years ago

Reply from American Home Shield

Hi John,
I hate to hear about your most recent experience and the delay to have the refrigerator repaired.

May. 14th, 2021

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Verified Customer

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Gwen Cain Arlington, TX

Poor response, poor customer service. Representatives aren’t in the U.S., communication is poor

4 years ago

Reply from American Home Shield

Hi Gwen,
I hate to hear about your most recent AHS customer service experience. I would be glad to speak with you to get the issues resolved.

Apr. 27th, 2021

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Verified Customer

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Robert Bies Hollister, CA

They don't have quality technicians to dispatch. It takes weeks to get a problem fixed.

4 years ago

Reply from American Home Shield

Hi Robert,
I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to make sure the issues have been resolved.

Apr. 23rd, 2021

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Verified Customer

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David Bellaire Lorton, VA

They don’t provide the service you pay for. Customer service is non-existent.

4 years ago

Reply from American Home Shield

Hi David,
I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I would be glad to speak with you to get the issues resolved.

Apr. 30th, 2021

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Tamara Branson, MO

Poor restitutuon for what you pay for.

4 years ago

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Verified Customer

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Lyn Dayton, OH

Customer service has declined in recent years

4 years ago

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