American Home Shield: Read 34,384 User Reviews From Real Homeowners

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JOHN Riverview, FL

Quick contractor response. Excellent contractors. Quick coverage response.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Karl Wentzensen Rockford, IL

The response was prompt and the issue was handled really fast.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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FREDERICK Tyler, TX

What I liked about this appliance repairman is that he did a great job

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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MATTHEW Orlando, FL

AHS has provided good service techs for our appliances and AC.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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TRISHA Las Vegas, NV

Jorge was friendly and very efficient with the job at hand 5 stars forhim

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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JAYME Pink Hill, NC

Easy, convenient and they take care of the locating a company to come out.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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RICHARD Gloucester, VA

Best choice possible. Mr anything done this tl is the place to be.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Victor Stewart Naples, FL

Honesty and integrity. I like the local vendors that do the work.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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Debra Cox Las Vegas, NV

The service was really great!!!!!! I got the repairs done quickly!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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PAUL Seattle, WA

Peace of mind, value and great professionals. Very pleased with the service!

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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rikainhawaii1 Pearl City, HI

Fast contact from the contractor, job done in two days. Excellent!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Nikki Robertson Cedar Hill, TX

Great customer service! Very quick on sending repair services!!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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ARMANDO Lancaster, CA

Real nice helpful person who put the part in very knowledgeable

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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KIM Henderson, TX

Explained problem in detail. And was kept up to date on appointment

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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KIM Port Orange, FL

A contractor has not been paid for work approved and completed 8 months ago. CSRs are very polite yet heavily scripted content.

1 year ago

Reply from American Home Shield

Hi Kim, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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AMMAN Hillsborough, NJ

Service was quick and to the point. They resolved all me concerns

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Rolly Canuto Phoenix, AZ

Fast response time, efficient and reliable contractors. Highly recommended!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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Robin Kidd Minneapolis, MN

Connected to help fast. Reasonable, competitive rate for service calls in area.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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HOWARD Indianapolis, IN

Use a lot of subpar companies. I am still waiting on a part for my washer since November 2022. It is supposed to be on back order. Will cancel my contract in June 2023.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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DOUG Germantown, MD

Easy to use, contractors live up to the repair/replace guarantee without hassle

1 year ago

Reply from American Home Shield

Hi Doug,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 8th, 2023

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Shirley Foster Modesto, CA

The customer answered my question. And directed me to whom could help me.

1 year ago

Reply from American Home Shield

Hi Shirley,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Jan Warford Prescott, AZ

Repair was done in a timely manner. Company they sent was awesome.

1 year ago

Reply from American Home Shield

Hi Jan, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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Nicky Hunter Cincinnati, OH

Nice interaction with the lady I spoke with very pleasant and was a great help!

1 year ago

Reply from American Home Shield

Hi Nicky, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 8th, 2023

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Varsha Upadhye Dublin, CA

AHS has been dependable and my go to Home Warranty Service for my clients .

1 year ago

Reply from American Home Shield

Hi Varsha,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Pilar Nevarez Sacramento, CA

Our AC went out, and AHS was able to give us a quick service response.

1 year ago

Reply from American Home Shield

Hi Pilar,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 8th, 2023

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LARRY Mesa, AZ

On time Diagnosed problem expeditiously repair issue resolved

1 year ago

Reply from American Home Shield

Hi Larry, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 3rd, 2023

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ARA Burbank, CA

Had occasion of two claims in so many years. One was terrible the second was great

1 year ago

Reply from American Home Shield

Hi Ara,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 3rd, 2023

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Gloria Williams Milwaukee, WI

Very pleased with the service look forward to continuing doing business.

1 year ago

Reply from American Home Shield

Hi Gloria, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 1st, 2023

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MARTIN Fredericksburg, VA

Technician was very knowledgeable and professional. Explained the problem and fixed it.

1 year ago

Reply from American Home Shield

Hi Martin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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Lucy Gonzalez San Diego, CA

I like the fast you get qualified help and the money at once you save

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2023

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JULIA Clinton, MS

They come to my rescue speedily. Give you the best professional technicians

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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Sharon Hunter Woodbridge, VA

Very efficient and timely. Techs are knowledgeable and helpful.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2023

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DAVID Oakley, CA

They are good. Every once in awhile it takes a long time to get service but it's pretty much ok.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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AT Corona, CA

poor customer service provided by overseas. Hard to communicate and get follow up, unless push for manager and/or complain. Would not recommend nor use again.

1 year ago

Reply from American Home Shield

AT, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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Margie Pineda San Antonio, TX

Quick, professional, and excellent selection of service providers.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2023

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BERTHA Schererville, IN

Prompt service, clear explanations, true to their advertising

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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Kelli Thomas

Excellent customer service and solving house appliances problems.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2023

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MARY Rock Hill, SC

I have good success with service or I am allowed to use another service company

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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ESTRINGEL Corpus Christi, TX

Has been very good since I started years ago. Always takes care of problem.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 27th, 2023

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LUIS SALDIVAR Houston, TX

Bad overall service. The company and their subcontractors think that the clients do not have access to google and cannot figure out the fair market value of replacing an AC.

1 year ago

Reply from American Home Shield

Luis, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 27th, 2023

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Kristine Williams

Used to service to rekey house. All went well and rep was professional

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 27th, 2023

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Steven Blassingame GA

Outstanding service! Promptly dispatched service company to handle my issue.

1 year ago

Reply from American Home Shield

Hi Steven, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

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Kathy Godwin Tallassee, AL

Good service and well worth the money!! I've used them several times

1 year ago Edited March 1, 2023

Reply from American Home Shield

Hi Kathy, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 24th, 2023

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Dennis Olivares Dallas, TX

It's been good so far. I have utililzed it for fixing my a/c and water heater.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 27th, 2023

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James Daigle Las Vegas, NV

Repair was done in a timely manner by a professional service technician.

1 year ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

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JAMES Macon, GA

The promptness of the repairman to be on time when scheduled.

1 year ago

Reply from American Home Shield

HiJames, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

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MARISELA Visalia, CA

I don't recommend this company to anyone it took them four months to replace my home refrigerator and they wouldn't let me speak to a manager and customer service sucked

1 year ago

Reply from American Home Shield

Marisela, Thank you for letting us know about your concerns regarding your Refrigerator request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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Karl Stempel Tucson, AZ

EZ online services I wish the service fee wasn’t so high though

1 year ago

Reply from American Home Shield

Hi Karl,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 24th, 2023

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David MacKay

Fast determination and fast resolution! I couldn’t expect better service.

1 year ago

Reply from American Home Shield

Hi David, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 24th, 2023

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Smith TheCeo111 (Davis Smith) Thibodaux, LA

Great worker I love outlaw company the company is on time and get the job done

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

American Home Shield Reviews