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American Home Shield Reviews

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8.9

Overall Score

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Robert Blankenstein Woodway, TX

My oven has not been repaired since the technician came on October 16 2020.

3 years ago

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Carroll Parks Laurel, MD

It took too long to get the dishwasher replaced.

3 years ago

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Fleurival Baltimore, MD

Contractors did the estimates however work wasn’t covered

3 years ago

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Reply from American Home Shield

Hi Fleurival,
I hate to hear about your most recent experience and would be glad to speak with you.

May. 18th, 2021

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Bryan Walker Peachtree City, GA

Some of their contractors don’t show up.

3 years ago

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Diane Lehning Tucson, AZ

Most contractors assigned initially have very poor rewards

3 years ago

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Patrick velasquez Las Vegas, NV

Their phone in system is horrible I’ve had the same appliances repaired three times

3 years ago

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Reply from American Home Shield

Hi Patrick,
Thank you for bringing the issues to our attention. I would be glad to speak with you to discuss your experience.

Jun. 2nd, 2021

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Mrs. Williams Atlanta, GA

No information about progress of request.

3 years ago

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Carey Younkin Wichita, KS

Not great at communicating or returning calls when there is an issue

3 years ago

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Reply from American Home Shield

Hi Carey,
I would be glad to speak with you about your most recent service issue.

May. 27th, 2021

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William Phoenix, AZ

TOO MANY PHONE CALLS. NOT GETTING THE RIGHT REPLACEMENT.

3 years ago

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Alma Rowell Broken Arrow, OK

I have had terrible service. Going on three weeks & still haven’t got the information I need.

3 years ago

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Reply from American Home Shield

Hi Alma,
I would be glad to speak with you regarding the water heater repairs.

May. 27th, 2021

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Omar Martinez San Antonio, TX

Extremely difficult to get a rep on the phone or cancel plan

3 years ago

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Reply from American Home Shield

Hi Omar,
Thank you for bringing the issues to our attention. I would be glad to speak with you and get the issues resolved.

Jun. 1st, 2021

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Carmen S. Mc Kinney, TX

Coverage, the company they sent to service my AC and THE WORST CUSTOMER SERVICE!

3 years ago

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Reply from American Home Shield

Hi Carmen,
I would be glad to speak with you regarding your AHS experience and the AC issues that occurred.

Jun. 1st, 2021

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Bob Richmond, TX

Their repair service vendors are not all competent.

3 years ago

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Rebecca Spears Tyler, TX

Never received payment for covered work, or call from representative as promised

3 years ago

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Reply from American Home Shield

Hi Rebecca,
Thank you for bringing this to our attention. I would be glad to speak with you.

May. 12th, 2021

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Kathryn A Cramer Granite City, IL

Long long time for any appliance repair or replacement

3 years ago

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John Burley Desoto, TX

Poor customer service, don't honor my contract and unable to speak with an American representative

3 years ago

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Reply from American Home Shield

Hi John,
I hate to hear about the poor customer service experience. I would be glad to speak with to reach a resolution.

May. 12th, 2021

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Martin Contzius Parsippany, NJ

Would like to talk to a live person not a machine

3 years ago

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Douglas Drescher Westerville, OH

Because of restrictive contract when need is identified.

3 years ago

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Serena Sacramento, CA

Terrible service! Terrible. Nobody available to even speak to past customers reps. Awful!

3 years ago

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Reply from American Home Shield

Hi Serena,
I hate to hear about the awful customer service experience. I would be glad to speak with you to reach a resolution.

May. 11th, 2021

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Derek Tucson, AZ

Gives peace of mind but value for coverage isn't great

3 years ago

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John Mix Wakefield, KS

Took 43 days to get approval to replace unrepairable refrigerator

3 years ago

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Reply from American Home Shield

Hi John,
I hate to hear about your most recent experience and the delay to have the refrigerator repaired.

May. 14th, 2021

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Gwen Cain Arlington, TX

Poor response, poor customer service. Representatives aren’t in the U.S., communication is poor

3 years ago

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Reply from American Home Shield

Hi Gwen,
I hate to hear about your most recent AHS customer service experience. I would be glad to speak with you to get the issues resolved.

Apr. 27th, 2021

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Robert Bies Hollister, CA

They don't have quality technicians to dispatch. It takes weeks to get a problem fixed.

3 years ago

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Reply from American Home Shield

Hi Robert,
I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to make sure the issues have been resolved.

Apr. 23rd, 2021

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David Bellaire Lorton, VA

They don’t provide the service you pay for. Customer service is non-existent.

3 years ago

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Reply from American Home Shield

Hi David,
I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I would be glad to speak with you to get the issues resolved.

Apr. 30th, 2021

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Tamara Branson, MO

Poor restitutuon for what you pay for.

3 years ago

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Lyn Dayton, OH

Customer service has declined in recent years

3 years ago

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GL Cumming, GA

Took little over 3 months to fix my oven

3 years ago

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Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 8th, 2021

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JB Cochranville, PA

Very hard to reach anyone that can help you by telephone!

3 years ago

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Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Apr. 8th, 2021

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Tim

Unable to speak to a supervisor, kept on hold 38 minutes then call was hung up

3 years ago

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Reply from American Home Shield

Hi Tim,
Thank you for bringing the issues to our attention. We hate to hear about your unsatisfactory customer service experience and would be glad to speak with you.

Apr. 8th, 2021

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Belinda Faura Dallas, TX

They’re expensive and the people they send aren’t the best.

3 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 12th, 2021

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Steven Chula Vista, CA

Didn't finish the job. Claimed parts needed to be replaced that they would not pay for

3 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 12th, 2021

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Raymond Frison Fayetteville, NC

Not attentive to my issues. Could not understand the customer service reprresentative.

3 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

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Charles Northville, MI

I realize AHS is a business and only care about profit.

3 years ago

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Reply from American Home Shield

We hate you are not completely satisfied with your experience and we look forward to making it better.

Apr. 2nd, 2021

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Catherine Morris Santa Barbara, CA

So far neither of the companies that have come to do work have seemed very competent.

3 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Jennifer Portsmouth, VA

In the past they’ve been great but with this last repair they have been absolutely terrible!

3 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Ken Canyon, TX

My faucet still leaks. That was what they were suppose to fix.

3 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Sandra Grady Roswell, NM

Never follow thru with orders just leave me hanging come on 2mo. to get refrigerator.

3 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Kim Milan, IL

Sometimes it took along time to get things fix

3 years ago

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Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 2nd, 2021

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Judith Montgomery, TX

You wait on hold forever and only deal with a call center that barely speaks English.

3 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Lydia Gainey Stockbridge, GA

The service is poor and the customer service is poor. I paid for things that still aren't fixed.

3 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 26th, 2021

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Robert Currie Austin, TX

Untrustworthy. Poor customer service. Unresponsive. Overall poor experience.

3 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 26th, 2021

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Gwynn Marshall Saint Louis, MO

Some of the companies that you send out do inferior work.

3 years ago

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Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Angela Yorktown Heights, NY

I could not get a plumber to my home for 48 hours even though I had no working toilet.

3 years ago

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Reply from American Home Shield

Hi Angela,
Thank you for bringing the delay to our attention. I would be glad to speak with you about the toilet repairs that were completed.

Mar. 27th, 2021

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Gary Marten Coraopolis, PA

TO LONG OF WAIT BETWEEN FILING A CLAIM AND A SREVICE CALL!

3 years ago

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Reply from American Home Shield

Thanks for your honesty. we are working to control the call volume better and we thank you for you patience during this time. Keep in mind that you can also enter a request through your online account at www.ahs.com.

Mar. 29th, 2021

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Michael Covington, GA

They could cover more items in and around the home.

3 years ago

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Reply from American Home Shield

Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Barry Gold Silver Spring, MD

Because they don’t cover the cost of air conditioning

3 years ago

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Reply from American Home Shield

Thanks for your inquiry. We have policies that provide coverage for the HVAC system. Please our website for more information.

Apr. 5th, 2021

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Tom Maloney Barnegat, NJ

They were not easy to deal with and the process took very long

3 years ago

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Reply from American Home Shield

Hi Tom,
I would be glad to speak with you about the delay in service that was experienced.

Mar. 27th, 2021

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Henry Vallejo, CA

Issues that occurred in February still not resolved

3 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 5th, 2021

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Anonymous Calexico, CA

Worst company ever took forever to help me fix my washer, it’s been over a month already.

3 years ago

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Reply from American Home Shield

Hi,
I hate to hear about the washer delay that has been experienced with American Home Shield. I owuld be glad to speak with you to get the issues resolved.

Apr. 1st, 2021

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T Hyatt Plainfield, IL

takes days to have repairs done and the value is not tehre

3 years ago

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Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021