American Home Shield: Read 34,307 User Reviews From Real Homeowners

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J Rio Rancho, NM

I have had to hound them to get repairs done

3 years ago

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Shawnese M Davis Cordova, TN

My water heater has not been working for 2.5 months and I have been getting the run around.

3 years ago

Reply from American Home Shield

Hi Shawnese,
We would like to thank you for bringing this to our attention. I would be glad to speak with you to discuss your experience to have the the water heater repaired.

Feb. 10th, 2021

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Ken Shafer Southlake, TX

Can't fix anything difficult. Difficult to schedule. Unreliable

3 years ago

Reply from American Home Shield

Hi Ken,
Thank you for bringing your customer service experience to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 10th, 2021

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Melissa Soquel, CA

The contractors can be sub par, not in area , takes too long

3 years ago

Reply from American Home Shield

Hi Melissa,
We appreciate you for bringing this to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 8th, 2021

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Dee Virginia Beach, VA

Can not reach anyone by phone in a timely manner

3 years ago

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Yung cheng Yu Harbor City, CA

Poor customer service, poor service providers, customer service does not follow up request

3 years ago

Reply from American Home Shield

Hi Yung,
Thank you for sharing your feedback about your most recent service experience to have the issues resolved.

Jan. 28th, 2021

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Lenora Valdez Mulberry, AR

Not really worth the money. Also, I don't feel valued, and my regional manager sucks.

3 years ago

Reply from American Home Shield

Hi Lenora,
I would be glad to speak with you to discuss the issues that have occurred with the dishwasher.

Jan. 29th, 2021

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Lisa Littleton, CO

It wasn't worth the money. I paid more with it than without it. Hi

3 years ago

Reply from American Home Shield

Hi Lisa,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 18th, 2021

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Lashundra Strother Arlington, TX

I still have a claim for my shower that has not been resolved from September.

3 years ago

Reply from American Home Shield

Hi Lashundra,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 18th, 2021

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Donna Tucson, AZ

terrible service, very slow to resolve issues, they never resolved ours, fixed it ourselves

3 years ago

Reply from American Home Shield

Hi Donna,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jan. 20th, 2021

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Shabali Elk Grove, CA

I had a horrible experience with receiving service for my hot water heater issue

3 years ago

Reply from American Home Shield

Hi Shabali,
We hate to hear about your most recent AHS experience to have the hot water heater repaired. I would be glad to speak with you and get the issues resolved.

Jan. 21st, 2021

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Verified Customer

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Radoslavrobev Lutherville-Timonium, MD

Value for replacement... not even close for replacement........... I wouldn't recommend

3 years ago

Reply from American Home Shield

Hi Radoslavrobev,
I hate to hear about your most recent experience to have the item repaired and not replaced. I will be contacting you soon.

Jan. 20th, 2021

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Verified Customer

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David Bourg Round Rock, TX

Too many hidden exclusions and contractors who are not reliable

3 years ago

Reply from American Home Shield

Hi David,
Thank you for your feedback regarding the contract. I would be glad to speak with you about your AHS experience.

Jan. 21st, 2021

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Michelle Ames, IA

For the price, it takes a long time to get service.

3 years ago

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Mike Rincon, GA

AHS has poor follow with customers. Also, they charge customers before the work is completed.

3 years ago

Reply from American Home Shield

Hi Mike,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 19th, 2021

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Verified Customer

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Jansy Cisneros San Jose, CA

Not happy I have to wait 2 weeks for a part

3 years ago

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Aaron

Never approve repairs requested always find a excuse to deny claim

3 years ago

Reply from American Home Shield

Hi Aaron,
Thank you for sharing your experience and bringing this to our attention. I would be glad to speak with you to discuss the issues.

Feb. 23rd, 2022

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Verified Customer

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John

It took a;most one month to get my furnace fixed

3 years ago

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Verified Customer

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Matt Simms

Impossible to talk to someone who can actually understand a situation and provide a solution

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Paul Weller

I'm 5 weeks into getting my furnace repaired and still no resolution

3 years ago

Reply from American Home Shield

Hi Paul,
I would be glad to speak with you and get the furnace issues resolved.

Mar. 8th, 2021

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Nate

Didn't refund my $100 for canceled service

3 years ago

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jackie banks

they goes up to much on the price every years .

3 years ago

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Makeda Damn Jones

They took 2 service fees out my account, been waiting on refund since 11/30/20 it 12/17/20

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 28th, 2022

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DeAngelo Robinson

Follow up on service with contractors support

3 years ago

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Donna Wagner

Very poor customer service. Long waits on calls. My last service took 10 months to complete!

3 years ago

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Emilio

Unhelpful and will always try their best to no pay for anything.

3 years ago

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Jessica V.

No good coverage. Had plumbing issues and nothing was covered and didn't qualify for pay out.

3 years ago

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Alice

Every time I've tried to use them was told no, sure expensive for no use

3 years ago

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Rosalie Young

Takes longer than a few days to get your appointment and then weeks to get a part.

3 years ago

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Penny Welsh

Still an issue about my AC duct work. Need to have it fixed.

3 years ago

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Ruba Nicola

They lie. Management was supposed to call me but they did not. They lie about policy

3 years ago

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Lani Russell

the contractors were GREAT but American Home Shield customer service is HORRIBLE, AWFUL,

4 years ago

Reply from American Home Shield

Lani, we thank you for taking time to let us know that you did not have a positive AHS customer service experience. We strive to provide our members with the best service possible. We would be happy to speak with you if there is a repair issue we can help resolve.

Jun. 4th, 2021

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Verified Customer

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MICHAEL REA Spears

Coverage of services and household items.

4 years ago

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Stanley Rivera

Issues with some of the repairs/ servicemen.

4 years ago

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Janet Reinhart

Service people have been back 3 time and a/c still not working.

4 years ago

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David

Took almost a month to receive ok to fix appliance.

4 years ago

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Tammy Walker

Poor coverage and I'm not happy with their service.

4 years ago

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Charlotte

It sometimes takes a while for service to be completed

4 years ago

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Jo ann russell

They did not make an effort to help us resolve our problem

4 years ago

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Cheryl

They are not repairing or replacing my hot water heater that is suppose to be covered

4 years ago

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Verified Customer

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Sharon

I had a rough time getting my appliance replaced

4 years ago

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Gill

Had to wait 3 1/2 hours on hold to get my service

4 years ago

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Kimberly Mayers

If you have a problem it is impossible to get someone to help you with it.

4 years ago

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Verified Customer

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Daniel Signorelli Heise

its very hard to get a hold of american home sheild reprensative

4 years ago

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Verified Customer

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Larry Schmitz

they paid for the water heater but the additional costs were more than the heater.

4 years ago

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Kerry Rickard

Have a open file that they have failed to resolve in timely manner

4 years ago

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Conrad Strohl

do not use local contractors. wait time- 1 to hrs to get thru.

4 years ago

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Kris

Takes too long for technician to come out

4 years ago

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Craig Thornton

The do not stand behind their customers. One has to wait on hold up to 2 hours.

4 years ago

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Camilla Stiles

Because I placed a order but haven't heard anything back

4 years ago

American Home Shield Reviews