American Home Shield: Read 34,307 User Reviews From Real Homeowners

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Joseph Franco El Paso, TX

Very quick reaction time and everything was fixed, thank you.

5 years ago

Reply from American Home Shield

Hi Joseph,
I am glad to hear about your AHS experience and I hope you continue to enjoy!

Oct. 23rd, 2019

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Gary Hazelwood, MO

Very professional courtesy and they got the job done in a reasonable time

5 years ago

Reply from American Home Shield

Hi Gary,
I hope you continue to enjoy your AHS home warranty ad the customer service we provide!

Oct. 21st, 2019

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Kevin Mason, OH

Save your money and NEVER get AHS warranty. They are a terrible unhelpful company and you are much better off just paying to have a good contractor fix your issue.

5 years ago

Reply from American Home Shield

Hi Kevin,
I would be glad to speak with you and assist with a resolution to any issues that you may have experienced.

Oct. 17th, 2019

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Teresa Hall Fayetteville, NC

I called on 13 September which was 30 days after my microwave was serviced. I have not heard from anyone as of today. I normally have good service but not this time

5 years ago

Reply from American Home Shield

Hi Teresa,
Your concerns are more than understanding regarding the delay in service to have the microwave repaired. I would be glad to speak with you and get the issues resolved.

Sep. 18th, 2019

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Rene Hightower Sugar Land, TX

Service was quick and work completed on time. Excellent customer service

5 years ago

Reply from American Home Shield

Hi Rene,
I hope you continue to enjoy American Home Shield and the level of customer service that you have experienced.

Sep. 6th, 2019

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Rick Hodge Olive Branch, MS

Great Service and value for the money! If you own your home it is a must.

5 years ago

Reply from American Home Shield

Hi Rick,
Your feedback about American Home Shield is more than appreciated. I hope you continue to enjoy the coverage that we provide.

Sep. 3rd, 2019

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anthony galdorise Little River, SC

everyone is just great and helpful from the service call tro the company that comes to fix the problem

5 years ago

Reply from American Home Shield

Hi Anthony,
It was a pleasure to read your feedback about your American Home Shield experience and the technicians we provide.

Sep. 3rd, 2019

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Jsa Albuquerque, NM

Love the app! Very quick, easy and appointment set right away.

5 years ago

Reply from American Home Shield

Hi Jsa,
Your feedback is more than appreciated and I hope you continue to enjoy your AHS home warranty!

Aug. 29th, 2019

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Paul jones Jacksonville, FL

Repairman got us back up and running after the part came in.

5 years ago

Reply from American Home Shield

Hi Paul,
It was a pleasure to read your feedback about AHS and the exceptional customer service that you have experienced! I hope you continue to enjoy your AHS home warranty.

Aug. 28th, 2019

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Helen Hortter Sun City, AZ

Service was handled in an efficient and professional manner.

5 years ago

Reply from American Home Shield

Hi Helen,
I hope you continue to enjoy American Home Shield and the level of customer service that you have experienced.

Sep. 6th, 2019

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Mary Jane Sevela Renton, WA

Ted was very courteous, fast, and very pleasant to work with.

5 years ago

Reply from American Home Shield

Mary,
Thank you for sharing your recent experiences with AHS. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Enjoy your day.

Aug. 20th, 2019

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Wayne Roberts Richmond, TX

AHS has fulfilled their obligation to me most professionally.

5 years ago

Reply from American Home Shield

Wayne,
Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 20th, 2019

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Nathan G Newton, KS

AHS takes great care in getting your home back up and running

5 years ago

Reply from American Home Shield

Nathan,

Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 20th, 2019

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Samuel Nieves Clarksville, TN

Outstanding Customer Service and quick resolution of my probl .

5 years ago

Reply from American Home Shield

Samuel,

Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 20th, 2019

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Benjamin Riesgo Queen Creek, AZ

I have used them two times for a claim and both were handled promptly.

5 years ago

Reply from American Home Shield

Benjamin,

Thank you for sharing your recent experience with AHS. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Enjoy your day.

Aug. 20th, 2019

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Newhomegirl19 Montgomery, AL

AHS is easy to access and they work quickly to resolve service issues.

5 years ago

Reply from American Home Shield

Hi,
Your feedback is greatly appreciated and I hope you continue to enjoy AHS!

Aug. 16th, 2019

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Heloísa Oklahoma City, OK

Terrible job You can make many calls and no follow ups will be done They charge you before the work is done DO NOT USE THIS COMPANY! You will be sorry

5 years ago

Reply from American Home Shield

I apologize that your experience with AHS was not satisfactory. I would like to assist you in an effort to get this issue resolved. I look forward to your response.

Aug. 17th, 2019

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Sandy Daughtry Haines City, FL

Great rates. They provide prompt service. Excellant service providers

5 years ago

Reply from American Home Shield

Hi Sandy,
I hope you continue to enjoy great service from American Home Shield. It is our goal to provide you with the best team of contractors and customer experience.

Aug. 13th, 2019

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Terry L Trundle

Response time is very good. Has an electrical problem and needed a quick fix.

5 years ago

Reply from American Home Shield

Hi Terry,
I am pleased to hear about your AHS experience and the fast service that our contractors provide. I hope you continue to enjoy the perks of your AHS warranty!

Aug. 13th, 2019

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Susan Evansville, IN

Helpful and courteous. Home issues were quickly resolved by competent vendors.

5 years ago

Reply from American Home Shield

Hi Susan,
Your feedback is greatly appreciated and I hope you continue to enjoy!

Aug. 12th, 2019

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Ed Brooks El Dorado, KS

AHS always takes care of our problems quickly with no hassle

5 years ago

Reply from American Home Shield

Hi Ed,
Thank you for sharing your recent experiences with AHS. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together.

Aug. 12th, 2019

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Joe Stevenson Caledonia, MS

There always helpful and gets me the best contractors for the job at hand .

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Joe,
Your feedback is more than appreciated. I hope you continue to have a great experience with American Home Shield!

Aug. 12th, 2019

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Ace Boardman, OR

Great company quick service. Glad I have them when you need them.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ace,
I am pleased to hear about your American HomeShield experience! I hope you continue to enjoy!

Aug. 8th, 2019

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Pastor Rick Upper Marlboro, MD

Every step in the process of getting my appliance repaired was superb!!

5 years ago

Reply from American Home Shield

Hi Pastor Rick,
Your feedback is more than appreciated! We strive to provide each customer with the best experience.

Aug. 8th, 2019

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Rich Riverside, CA

They sent someone out who sabotaged my ac and then sent someone out who fixed it and told them the company sabotaged it and it cost me 500 dollars.

5 years ago

Reply from American Home Shield

I apologize that your experience with AHS was not satisfactory. I would like to assist you in an effort to get this issue resolved. Please respond back at and provide your full covered property address and/or contract number and I will be happy to follow up and determine your options. I look forward to your response.

Aug. 6th, 2019

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Israel Terrazas Johnson City, TN

Easy online access, great customer support excellent service.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with AHS. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Enjoy your day.

Aug. 6th, 2019

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Giseli Irvine, CA

The worst company I ever dealt with!! I purchased the highest coverage they have and yet they refused to cover a worn out boot seal for my washing machine.

5 years ago

Reply from American Home Shield

Good morning Giseli,
I hate to hear about your most recent experience and the washer claim denial. I would be glad to speak with you and get the issue resolved.

Jun. 19th, 2019

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Ed Elizabeth, PA

What a joke one month to repair ac and still not fixed I would not recommend all they do put you off zero stars from me good for landlords bad for tenets

5 years ago

Reply from American Home Shield

Hi Ed,
I understand your concerns regarding your service experience with American Home Shield. I would be glad to speak with you and address the service fee refund request.

May. 30th, 2019

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Marcia Fasnacht Paducah, KY

I was very happy with AHS! They got right back with me, with the company info.

5 years ago

Reply from American Home Shield

Hi Marcia,
I hope you continue to enjoy American Home Shield as your home warranty provider!

Jun. 18th, 2019

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Andy Phoenix, AZ

Immediate response. Very capable vendor had my problem fixed the next day.

5 years ago

Reply from American Home Shield

Hi Andy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Charles Abingdon, VA

I was happy with the response I had but the service personnel were not allowed to fix the problem that caused it

5 years ago

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David Smedley Dayton, NV

Tect's sent out are top rated tect's. On time and have all the equipment needed for the job.

5 years ago

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David Phoenix, AZ

Fast , easy and reliable! Awesome company to work with. Highly recommended!

5 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Greg Elkhart, IN

Service was prompt and the repair done in time. Very impressed!

5 years ago

Reply from American Home Shield

Hi Greg,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Angie Ott Citrus Heights, CA

Great experience. Quick response. Problem solved hassle free.

5 years ago

Reply from American Home Shield

Hi Angie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

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Elizabethr Indio, CA

They responded immediately with a contractor to service my requesr

5 years ago

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Bertha simmons Columbia, SC

I had a great experience with the locksmith. He was very helpful.

5 years ago

Reply from American Home Shield

Hi Bertha,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

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Vicki S Burbach

AHS was very responsive and lined me up with an excellent plumber.

5 years ago

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AMC Stapleton, GA

Poor customer service. Terribly long wait times when you call. After waiting about an hour to speak with someone I was hung up on with no call back. This has happened twice

5 years ago

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Craft Las Vegas, NV

Contractors working with AHS are well screened and qualified.

5 years ago

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J house Philadelphia, PA

The service tech was polite and professional however I did not agree with his diagnosis of my dripping shower.

5 years ago

Reply from American Home Shield

Hi J,
Your feedback is more than appreciated and we would be glad to speak with you and discuss the shower.

Feb. 18th, 2020

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Joe Williams Fayetteville, AR

Responds as quickly as possible with a contractor to handle the situation

5 years ago

Reply from American Home Shield

Hi Joe,
Your feedback is greatly appreciated in regard to your most recent American Home Shield experience. W

Jun. 18th, 2019

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kerry young Magnolia, TX

They replaced my fridge! Always quick to get someone to my home. Price is fair.

5 years ago

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Joe M Waxahachie, TX

Great service, good customer service. Fast service when called upon.

5 years ago

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Robin Pahrump, NV

On time, experienced. Knowledgeable and complete. Very helpful.

5 years ago

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Roberta Eaton Rapids, MI

They came out and fixed the problem. They were great to work with

5 years ago

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jas Fresno, CA

was simple and easy to file a work order service. extremely satisfied

5 years ago

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Rob M Hampton Falls, NH

AHS told me to find my own plumber and get reimburse. Found one and paid him but having trouble getting reimbursed by AHS...they don’t return phone calls.

5 years ago

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Shelley Boyd

Excellent communication and getting repair done n a timely manner

5 years ago

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Sue San Antonio, TX

Had doorbell and garbage disposal fixed. Rapid response. Polite repairmen.

5 years ago

American Home Shield Reviews