American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Dawnielle Commander

Good company but prices constantly change.

5 years ago

Reply from American Home Shield

Dawnielle,
Thank you for sharing your recent experiences with us. We are working diligently to improve the overall customer experience and we look forward to our continued business together. Have a great day.

Mar. 17th, 2020

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Verified Customer

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Doug

I don't feel they spend much time at the property

5 years ago

Reply from American Home Shield

My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you are still having issues or would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Mar. 17th, 2020

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Verified Customer

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tracy allen

horrible customer service and having to wait too longer a service tech to call and schedule appt

5 years ago

Reply from American Home Shield

Tracy,
My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Mar. 17th, 2020

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Peter

There's no more to say that has been said

9 months ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 26th, 2025

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Rodrick

Expensive deductible and plans. Small items will be covered. Anything major will not be covered.

9 months ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 19th, 2025

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Joana

They are prompt assign a technician quick. Adhere to concerns of customers.

10 months ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Maria Romero

Not responsive. Some of your customer service representatives are difficult to understand.

11 months ago

Reply from American Home Shield

Hi Maria, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

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Lorenza

Información rápida , cuando he solicitado el servicio

11 months ago

Reply from American Home Shield

Hi Lorenza. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 10th, 2024

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Davey

Great job in and out professional tech need more people like this

1 year ago

Reply from American Home Shield

Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 4th, 2024

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Ghassan

Thanks for your help. Your support and understanding customer needed help ASAP

1 year ago

Reply from American Home Shield

Hi Ghassan, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Oct. 2nd, 2024

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Jeri Bryant

2 years ago

Reply from American Home Shield

Dear Jeri, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 14th, 2023

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Sergeant Valdez San Antonio, TX

They assign the repair to their one & only plumber & we had to wait TWO DAYS for them to show up. RIDICULOUS that a customer has to wait TWO DAYS for them to show up.

2 years ago

Reply from American Home Shield

Dear Sergeant Valdez, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 15th, 2023

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Elena R Round Rock, TX

Scam! Waist of money! Will find a reason not to cover repair then charge you an admin fee for canceling after you’ve already shoveled money to them for months in end.

2 years ago

Reply from American Home Shield

Dear Elena, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 12th, 2023

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Randall Georgetown, TX

A/C technician was very competent, and arrived as scheduled.

2 years ago

Reply from American Home Shield

Randall, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah Dixon

Sep. 6th, 2023

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Justice Cypress, CA

Quick and easy to see up an appt. Dispatch was prompt and efficient

2 years ago

Reply from American Home Shield

Dear Justice, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 6th, 2023

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Kory Wenonah, NJ

Very disappointed. I called 2 weeks ago about my ac, and it still is not working. You are quick to take my money when I call, and every month, but slow to service.

2 years ago

Reply from American Home Shield

Dear Kory, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 5th, 2023

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Sam Gomez LA

Quick response. No beating around the bush. Replaced my appliance:)!

2 years ago

Reply from American Home Shield

Dear Sam, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 5th, 2023

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Jeff Mount Airy, NC

Response is immediate and it's an insurance well worth the price.

2 years ago

Reply from American Home Shield

Dear Jeff, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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Evelyn Duvall Pembroke, NC

I love not having to worry about who is coming to do my repairs

2 years ago

Reply from American Home Shield

Evelyn, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 5th, 2023

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Shamonica Converse, TX

They were very helpful with getting my air conditioner repaired quickly.

2 years ago

Reply from American Home Shield

Dear Shamonica, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 5th, 2023

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Peter Kay Prescott, AZ

I have had two claims which were both handled quickly and effectively.

2 years ago

Reply from American Home Shield

Peter, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 5th, 2023

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Ashley Leyder Mount Pleasant, MI

Quick to respond, great service. Exactly what I was looking for.

2 years ago

Reply from American Home Shield

Ashley, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 5th, 2023

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Cheryl White

Quick responsiveness of the service providers hired by American home shield.

2 years ago

Reply from American Home Shield

Cheryl, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 28th, 2023

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Michael Atlanta, GA

I like the security of knowing that I am able to get things replaced of needed.

2 years ago

Reply from American Home Shield

Michael, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 24th, 2023

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Heather Harris Houston, TX

Filing a claim was easy and quick. A company was out in no time at all.

2 years ago

Reply from American Home Shield

Heather, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 24th, 2023

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Quanique Coates Philadelphia, PA

Wonderful customer service and glad to have the access to these services.

2 years ago

Reply from American Home Shield

Quanique, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 24th, 2023

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Angelica Richmond Clarksville, TN

I really like the ease in filing a claim and the timely response

2 years ago

Reply from American Home Shield

Angelica, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 24th, 2023

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Kevin Mckee Phoenix, AZ

American Home Shield provided quick and professional service.

2 years ago

Reply from American Home Shield

Kevin, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 24th, 2023

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Karen Stegmeyer Franklin, TN

Problems have usually been solved the first time. Wait time for a technician is sometimes too long.

2 years ago

Reply from American Home Shield

Dear Karen, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 24th, 2023

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Joy Woodland Hills, CA

One is guaranteed of a reputable and professional service provider.

2 years ago

Reply from American Home Shield

Joy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 24th, 2023

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Robin Killeen, TX

Easy to schedule repair work and don't have to wait long to get it fixed.

2 years ago

Reply from American Home Shield

Robin, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 23rd, 2023

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Wg Clemson, SC

It help me to get whose qualified to fix the day in my house

2 years ago

Reply from American Home Shield

Dear Wg, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 23rd, 2023

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Gladstone Phoenixville, PA

Good customer service. Polite and courteous. Timely service call

2 years ago

Reply from American Home Shield

Dear Gladstone, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 23rd, 2023

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Meg Bohi

That warranty actually worked, it wasn’t a scam like most warranty companies.

2 years ago

Reply from American Home Shield

Meg, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 23rd, 2023

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Frank Garcia Los Angeles, CA

I dislike that I keep getting the run around to getting things fixed at my home. Also, hard to get a hold of a supervisor for complex issues. Definitely not worth my while.

2 years ago

Reply from American Home Shield

Dear Frank, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 23rd, 2023

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Elizabeth Fairborn, OH

He was prompt and he fixed both issues. I have been very fortunate.

2 years ago

Reply from American Home Shield

Elizabeth, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 22nd, 2023

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Maria Hollywood, FL

Very efficient and respectful. Service is efficient and fast

2 years ago

Reply from American Home Shield

Maria, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 17th, 2023

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Fred Wagner Saint Joseph, MI

The last two repairmen have been courteous and very competent!

2 years ago

Reply from American Home Shield

Fred,We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 17th, 2023

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Lin Parker Savannah, GA

everything was fast and easy. Best money for the services provided.

2 years ago

Reply from American Home Shield

Lin, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 17th, 2023

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Neal Los Angeles, CA

American Home Shield consistently helps with repair. Great value for the money.

2 years ago

Reply from American Home Shield

Neal, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 16th, 2023

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Marsha Ann Milwaukee, WI

Roy's Plumbing was great and got the job done it record time.

2 years ago

Reply from American Home Shield

Dear Marsha, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

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Carmel Breland Independence, MO

Horrible CS, did not address or help fix our issues with the AC or the Bogus company they sent to us. I would not recommend a snake to this company!!!

2 years ago

Reply from American Home Shield

Dear Carmel, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 16th, 2023

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Dr. Cesar Costa Luna Mansfield, TX

Quick response to my needs Even though you increased the fees

2 years ago

Reply from American Home Shield

Dear Dr. Cesar, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 16th, 2023

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Joe Janesku Monticello, IN

Responsive and good coverage. Monthly cost is mainly worth it.

2 years ago Edited September 5, 2023

Reply from American Home Shield

Dear Joe, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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Melanie

I was able to call them on a Sunday but the service that I needed was not available on the weekend.

2 years ago

Reply from American Home Shield

Dear Melanie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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Jeff Hesperia, CA

Your company double charging me for what was one service call is gouging and wrong. After being told the second charge would be discounted to $100, I was charged $125.

2 years ago

Reply from American Home Shield

Dear Jeff, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Aug. 16th, 2023

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Christy Curry Richmond, KY

I like American Home Shield. They have been helpful and fulfilled most claims in a timely manner.

2 years ago

Reply from American Home Shield

Dear Christy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

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Rose Evans Canton, TX

Super fast service, truly only cost me my deductible, absolutely recommend!

2 years ago

Reply from American Home Shield

Dear Rose, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

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Brenda Massillon, OH

I love that they use established places in the skills I need for my problems.

2 years ago

Reply from American Home Shield

Brenda, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 16th, 2023

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Eduardo Barstow, CA

The rep was very professional and act quickly to resolve the problem

2 years ago Edited January 10, 2024

Reply from American Home Shield

Dear Eduardo, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 16th, 2023

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