American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Robert Whitty Austin, TX

Impossible to reach replacement department. Repair/repl. not done after over 3 wks.

5 years ago

Reply from American Home Shield

Hi Robert,
Thank you for letting us know about the hold time. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

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CARLOS PINEDA Santa Clarita, CA

There are to many items that are not covered by AHS

5 years ago

Reply from American Home Shield

Hi Carlos,
Thank you for your feedback!

Jun. 21st, 2020

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Verified Customer

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Richard Winchester Bloomington, IL

Service level depends upon system being repaired.

5 years ago

Reply from American Home Shield

Hi Richard,
Your feedback is greatly appreciated!

Jun. 21st, 2020

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Verified Customer

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Steven sammons Albuquerque, NM

Took to long, took out my deductible ASAP but took almost to weeks to fix my water heater

5 years ago

Reply from American Home Shield

Hi Steven,
Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 19th, 2020

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Verified Customer

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thomas pratt Waco, TX

increased cost 36% after first year with zero claims

5 years ago

Reply from American Home Shield

Hi Thomas,
Thank you for your feedback!

Jun. 21st, 2020

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Verified Customer

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DJ Clarksville, TN

takes long time to get contractor out & sometimes they don't have best reviews

5 years ago

Reply from American Home Shield

Hi DJ,
We would like the opportunity to investigate your feedback further.

Jun. 21st, 2020

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Verified Customer

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Carol Williams Lithonia, GA

I am still waiting for a service tech o come to my house to fix a duct problem.

5 years ago

Reply from American Home Shield

Hi Carol,
I would be glad to assist and get the issues resolved.

Jun. 13th, 2020

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Verified Customer

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Gregory Smith Memphis, TN

You can't reach anyone on the phone. I'm not able to get my repairs in a timely manner

5 years ago

Reply from American Home Shield

Hi Gregory,
I hate to hear about your most recent experience to have the issues repaired. I would be glad to assist and get the issues resolved.

Jun. 13th, 2020

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Verified Customer

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Phil Glen Burnie, MD

Terrible service, hour long waits on phone, no replies to fb messages, no email address. Etc..

5 years ago

Reply from American Home Shield

Hi Phil,
I hate to hear about the delay in service you have experienced. I would be glad to speak with you and get the issues resolved.

Jun. 13th, 2020

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Verified Customer

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Elenito Reyes Bakersfield, CA

Delay in Completing job request. My request has been incomplete for more than 3 months

5 years ago

Reply from American Home Shield

Hi Elenito,
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention.

Jun. 4th, 2020

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Verified Customer

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Roger and Lorie Streeter

Cost keeps increasing - value stays the same. Might cancel

5 years ago

Reply from American Home Shield

Hi Roger and Lorie,
Your feedback is appreciated and I hope the cost does not continue to increase.

Jun. 5th, 2020

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Verified Customer

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lavonneHill-wiggins Chicago, IL

customer service has language difficulties that prevent seamless transactions to take place

5 years ago

Reply from American Home Shield

Hi Lavonne,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to speak with you.

Jun. 7th, 2020

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Verified Customer

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Charlie Trigg Fort Worth, TX

We needed a new unit. Patched up job after job

5 years ago

Reply from American Home Shield

Hi Charlie,
I am glad to hear about the repair that was completed.

Jun. 6th, 2020

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Verified Customer

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James W. stewart

based on service and understanding of the request

5 years ago

Reply from American Home Shield

Hi James,
Your feedback is greatly appreciated!

May. 26th, 2020

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Verified Customer

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Dwayne Walker

Poor communication no call back to inform

5 years ago

Reply from American Home Shield

Hi Dwayne,
I would be glad to speak with you and get the issues resolved.

May. 26th, 2020

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Verified Customer

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Charles Short

They were prompt, very professional, and did a great job

5 years ago

Reply from American Home Shield

HI Charles,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

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Verified Customer

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Kevin Veitia Visalia, CA

To many patch jobs, instead of replacing he item.

5 years ago

Reply from American Home Shield

Hi Kevin,
Thank you for providing your feedback and letting us know about this issue. I would be glad to speak with you and discuss your experience.

May. 6th, 2020

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Verified Customer

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Brenda Wigginton Radford, VA

Very difficult to speak to someone with authority

5 years ago

Reply from American Home Shield

Hi Brenda,
Thank you for your feedback!

May. 6th, 2020

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Verified Customer

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Bob San Mateo, CA

They charged me for a 2nd service call for the same problem that wasn't fixed the first time.

5 years ago

Reply from American Home Shield

Hi Bob,
I hate to hear about your less than satisfactory experience to have the issue repaired. I would be glad to speak with you and discuss the service fee charge.

Apr. 27th, 2020

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Verified Customer

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Norm Lilburn, GA

problem not resolved and did not hear back from them.

5 years ago

Reply from American Home Shield

Hi Norm,
Thank you for sharing your feedback with American Home Shield. I would be glad to speak with you and discuss the repairs that need to be completed.

Apr. 28th, 2020

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Verified Customer

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YHarrison

Would not let me cancel, got laid off because of COVID-19 and they wouldn't let me cancel

6 years ago

Reply from American Home Shield

Hi YHarrison,
I hate to hear about your most recent AHS experience and the request to cancel the contract. I would be glad to speak with you to assist with a resolution.

Apr. 2nd, 2020

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Verified Customer

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G. Thomas

Too many "that's not covered" responses to justify the annual costs

6 years ago

Reply from American Home Shield

Hi G. Thomas,
We hate too hear about the non covered cost that has been experienced to have the repair completed. I would be glad to speak with you and get the issues resolved!

Mar. 23rd, 2020

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Verified Customer

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Jon S. Walters

Deductable or service charge to high at $75.00

6 years ago

Reply from American Home Shield

Hi Jon,
Thank you for sharing your feedback with us! I would be glad to speak with you at your earliest convenience.

Mar. 24th, 2020

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Verified Customer

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Dawnielle Commander

Good company but prices constantly change.

6 years ago

Reply from American Home Shield

Dawnielle,
Thank you for sharing your recent experiences with us. We are working diligently to improve the overall customer experience and we look forward to our continued business together. Have a great day.

Mar. 17th, 2020

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Verified Customer

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Doug

I don't feel they spend much time at the property

6 years ago

Reply from American Home Shield

My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you are still having issues or would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Mar. 17th, 2020

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Verified Customer

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tracy allen

horrible customer service and having to wait too longer a service tech to call and schedule appt

6 years ago

Reply from American Home Shield

Tracy,
My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Mar. 17th, 2020

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Melissa Boswell

We have had nothing but trouble with AHS. They send out contractors with one star reviews, they do not fix the problem, and they deny everything.

10 months ago

Reply from American Home Shield

Thank you for taking the time to share your experience with American Home Shield and your claim experience, Melissa. We understand the importance of sending qualified service contractors to our customers' homes and work hard to ensure we are sending the best. If you are having an ongoing issue, please email us at bestco@ahs.com so that we can look into the matter further.

Best Regards,
Drinkard T.

American Home Shield

May. 14th, 2025

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Marilyn

I like the quickness of service I get as long as it's not a holiday

1 year ago

Reply from American Home Shield

Dear Marilyn
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 10th, 2025

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isabel heffley

always happy to help me when i call for help do not interrogate about claims.

1 year ago

Reply from American Home Shield

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 23rd, 2024

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Davey

Great job in and out professional tech need more people like this

1 year ago

Reply from American Home Shield

Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 4th, 2024

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Ghassan

Thanks for your help. Your support and understanding customer needed help ASAP

1 year ago

Reply from American Home Shield

Hi Ghassan, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Oct. 2nd, 2024

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Jeri Bryant

2 years ago

Reply from American Home Shield

Dear Jeri, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 14th, 2023

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Sergeant Valdez San Antonio, TX

They assign the repair to their one & only plumber & we had to wait TWO DAYS for them to show up. RIDICULOUS that a customer has to wait TWO DAYS for them to show up.

2 years ago

Reply from American Home Shield

Dear Sergeant Valdez, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 15th, 2023

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Elena R Round Rock, TX

Scam! Waist of money! Will find a reason not to cover repair then charge you an admin fee for canceling after you’ve already shoveled money to them for months in end.

2 years ago

Reply from American Home Shield

Dear Elena, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 12th, 2023

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Randall Georgetown, TX

A/C technician was very competent, and arrived as scheduled.

2 years ago

Reply from American Home Shield

Randall, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah Dixon

Sep. 6th, 2023

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Justice Cypress, CA

Quick and easy to see up an appt. Dispatch was prompt and efficient

2 years ago

Reply from American Home Shield

Dear Justice, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 6th, 2023

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Kory Wenonah, NJ

Very disappointed. I called 2 weeks ago about my ac, and it still is not working. You are quick to take my money when I call, and every month, but slow to service.

2 years ago

Reply from American Home Shield

Dear Kory, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 5th, 2023

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Sam Gomez LA

Quick response. No beating around the bush. Replaced my appliance:)!

2 years ago

Reply from American Home Shield

Dear Sam, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 5th, 2023

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Jeff Mount Airy, NC

Response is immediate and it's an insurance well worth the price.

2 years ago

Reply from American Home Shield

Dear Jeff, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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Evelyn Duvall Pembroke, NC

I love not having to worry about who is coming to do my repairs

2 years ago

Reply from American Home Shield

Evelyn, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 5th, 2023

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Shamonica Converse, TX

They were very helpful with getting my air conditioner repaired quickly.

2 years ago

Reply from American Home Shield

Dear Shamonica, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 5th, 2023

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Peter Kay Prescott, AZ

I have had two claims which were both handled quickly and effectively.

2 years ago

Reply from American Home Shield

Peter, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 5th, 2023

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Ashley Leyder Mount Pleasant, MI

Quick to respond, great service. Exactly what I was looking for.

2 years ago

Reply from American Home Shield

Ashley, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 5th, 2023

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Cheryl White

Quick responsiveness of the service providers hired by American home shield.

2 years ago

Reply from American Home Shield

Cheryl, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 28th, 2023

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Michael Atlanta, GA

I like the security of knowing that I am able to get things replaced of needed.

2 years ago

Reply from American Home Shield

Michael, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 24th, 2023

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Heather Harris Houston, TX

Filing a claim was easy and quick. A company was out in no time at all.

2 years ago

Reply from American Home Shield

Heather, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 24th, 2023

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Quanique Coates Philadelphia, PA

Wonderful customer service and glad to have the access to these services.

2 years ago

Reply from American Home Shield

Quanique, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 24th, 2023

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Angelica Richmond Clarksville, TN

I really like the ease in filing a claim and the timely response

2 years ago

Reply from American Home Shield

Angelica, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 24th, 2023

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Kevin Mckee Phoenix, AZ

American Home Shield provided quick and professional service.

2 years ago

Reply from American Home Shield

Kevin, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 24th, 2023

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Karen Stegmeyer Franklin, TN

Problems have usually been solved the first time. Wait time for a technician is sometimes too long.

2 years ago

Reply from American Home Shield

Dear Karen, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 24th, 2023

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