American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Gita patel Detroit, MI

Finally agreed to change something that is converted under contract.

4 years ago

Reply from American Home Shield

Hi Gita,
Your AHS feedback is more than appreciated! We hope you continue to enjoy American Home Shield warranty and the customer service we provide!

Mar. 3rd, 2020

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Ben Moody Dallas, TX

Prompt repair Of both my dishwasher and hot water dispenser.

4 years ago

Reply from American Home Shield

Ben,

Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Feb. 14th, 2020

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Courtney Salinas San Jose, CA

AHS has always been very prompt to assist us in our service we need.

4 years ago

Reply from American Home Shield

Hi Courtney,
It is always great news to hear about customer experiences and the repairs that are completed in a timely manner.

Feb. 12th, 2020

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Gloria Martin Burbank, CA

Excellent service providers. Punctual, courteous and professional.

4 years ago

Reply from American Home Shield

Good morning Gloria,
It is always a pleasure to hear from our customers and read about your American Home Shield experience. I hope you continue to enjoy the level of customer service we provide.

Jan. 16th, 2020

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David Gratz Port Townsend, WA

Fast response and quick repair. Everything functions correctly now.

4 years ago

Reply from American Home Shield

Hi David,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 8th, 2020

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Gayland Penny Leesville, SC

Great service and quick response. Recommending to all of my friends!

4 years ago

Reply from American Home Shield

Hi Gayland,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 2nd, 2020

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Curtis Thompson Glen Burnie, MD

I have been a member for years and received excellent service

4 years ago

Reply from American Home Shield

Hi Curtis,
Your patronage to AHS is more than appreciated and I hope you continue to enjoy the service we provide.

Jan. 2nd, 2020

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Mary Oklahoma City, OK

Great service and as always we love doing business with you guys.

4 years ago

Reply from American Home Shield

Hi Mary,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 30th, 2019

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Karen Oklahoma City, OK

I have always had prompt service when I have turned in a request for service.

4 years ago

Reply from American Home Shield

Hi Karen,
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the technician was able to diagnose and fix the issue within a timely manner.

Nov. 4th, 2019

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John A Hollister, CA

Very efficient service! Thank you for helping make a bad situation much easier!

4 years ago

Reply from American Home Shield

Hi John,
I hope you continue to enjoy AHS and the customer service that we provide!

Dec. 19th, 2019

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Rex Austin, TX

Phone reps are too hard to understand. They try hard but are very difficult to understand.

4 years ago

Reply from American Home Shield

Hi Rex,
I hate to hear that your experience has been less than satisfactory. I would be glad to speak with you and reach a resolution.

Dec. 7th, 2019

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Florida Guy Jacksonville, FL

Good service, good price, good technicians - when we need them.

4 years ago

Reply from American Home Shield

Hi Florida,
I am glad to hear about the service request that was completed. I hope you continue to enjoy AHS and the service we provide.

Dec. 3rd, 2019

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Marco Charleston, SC

Prompt to resolve issues, sometimes the service providers they use not the best!

5 years ago

Reply from American Home Shield

Hi Marco,
I am glad to here about your experience and hope you continue to enjoy!

Nov. 22nd, 2019

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Ronald Warren Beckman Goodyear, AZ

I used the online application and it worked excellent. Good service.

5 years ago

Reply from American Home Shield

Hi Ronald,
I am glad to hear about your experience and the online portal that was easy to use. I hope you continue to enjoy!

Nov. 21st, 2019

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Leslie67 Everton, AR

As always, our issue was addressed professionally and in a timely manner.

5 years ago

Reply from American Home Shield

Hi Leslie,
I am glad to hear about your service request that was completed in a timely manner and I hope you continue to enjoy!

Nov. 21st, 2019

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Gina Z. Sun Valley, ID

Generally responsive, but sometimes it takes 2-4 days for a service to be provided.

5 years ago

Reply from American Home Shield

Hi Gina,
Thank you for sharing your feedback about your American Home Shield experience. We hope you continue to enjoy!

Nov. 19th, 2019

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Kenneth Nungester Enterprise, AL

As far as the completing of repairs, AHS is great. Getting AHS to answer emails is nonexistent.

5 years ago

Reply from American Home Shield

Hi Kenneth,
Thank you for sharing your recent experience with AHS. We are happy that we were able to get the issue resolved for you.

Aug. 12th, 2019

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Kelvin Laboy Columbus, GA

Good job fast service, needs to be more specific about coverage

5 years ago

Reply from American Home Shield

Hi Kelvin,

We hope you continue to enjoy AHS and the coverage we provide!

Nov. 19th, 2019

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William Bowden Newport News, VA

The service man came and did an excellent job repairing the refrigerator.

5 years ago

Reply from American Home Shield

Hi William,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience.

Nov. 8th, 2019

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Pj Pompano Beach, FL

Direct appliance was fast accurate timely and got my repair done quickly

5 years ago

Reply from American Home Shield

Hi Pj,
I hope you continue to enjoy American Home Shield and the service we provide!

Nov. 13th, 2019

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Alvin H San Diego, CA

Generally good experience. The service providers that AHS uses do a good job in a timely fashion.

5 years ago

Reply from American Home Shield

Good afternoon Alvin,
I am pleased to hear your feedback about your American Home Shield experience. I hope you continue to enjoy the contractors that we provide.

Nov. 1st, 2019

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Steve Mesquite, NV

Air conditioning tech was great and provided me with some good information.

5 years ago

Reply from American Home Shield

Hi Steve,
It is always a pleasure to read good feedback about our customer experiences. I hope you continue to enjoy your AHS home warranty!

Oct. 28th, 2019

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Mark East Hartford, CT

GE tech was on time, very professional and explained the issue and resolution.

5 years ago

Reply from American Home Shield

Hi Mark,
Thank you for sharing your AHS experience with us! We hope you continue to enjoy the contractors we provide.

Oct. 28th, 2019

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Florian Ternes

Quick response and the Plumbing company you sent was excellent!

5 years ago

Reply from American Home Shield

Hi Florian,
We are glad to hear about the companies that have serviced you and we hope you continue to enjoy!

Oct. 28th, 2019

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Joseph Franco El Paso, TX

Very quick reaction time and everything was fixed, thank you.

5 years ago

Reply from American Home Shield

Hi Joseph,
I am glad to hear about your AHS experience and I hope you continue to enjoy!

Oct. 23rd, 2019

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Gary Hazelwood, MO

Very professional courtesy and they got the job done in a reasonable time

5 years ago

Reply from American Home Shield

Hi Gary,
I hope you continue to enjoy your AHS home warranty ad the customer service we provide!

Oct. 21st, 2019

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Kevin Mason, OH

Save your money and NEVER get AHS warranty. They are a terrible unhelpful company and you are much better off just paying to have a good contractor fix your issue.

5 years ago

Reply from American Home Shield

Hi Kevin,
I would be glad to speak with you and assist with a resolution to any issues that you may have experienced.

Oct. 17th, 2019

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Teresa Hall Fayetteville, NC

I called on 13 September which was 30 days after my microwave was serviced. I have not heard from anyone as of today. I normally have good service but not this time

5 years ago

Reply from American Home Shield

Hi Teresa,
Your concerns are more than understanding regarding the delay in service to have the microwave repaired. I would be glad to speak with you and get the issues resolved.

Sep. 18th, 2019

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Rene Hightower Sugar Land, TX

Service was quick and work completed on time. Excellent customer service

5 years ago

Reply from American Home Shield

Hi Rene,
I hope you continue to enjoy American Home Shield and the level of customer service that you have experienced.

Sep. 6th, 2019

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Rick Hodge Olive Branch, MS

Great Service and value for the money! If you own your home it is a must.

5 years ago

Reply from American Home Shield

Hi Rick,
Your feedback about American Home Shield is more than appreciated. I hope you continue to enjoy the coverage that we provide.

Sep. 3rd, 2019

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anthony galdorise Little River, SC

everyone is just great and helpful from the service call tro the company that comes to fix the problem

5 years ago

Reply from American Home Shield

Hi Anthony,
It was a pleasure to read your feedback about your American Home Shield experience and the technicians we provide.

Sep. 3rd, 2019

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Jsa Albuquerque, NM

Love the app! Very quick, easy and appointment set right away.

5 years ago

Reply from American Home Shield

Hi Jsa,
Your feedback is more than appreciated and I hope you continue to enjoy your AHS home warranty!

Aug. 29th, 2019

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Paul jones Jacksonville, FL

Repairman got us back up and running after the part came in.

5 years ago

Reply from American Home Shield

Hi Paul,
It was a pleasure to read your feedback about AHS and the exceptional customer service that you have experienced! I hope you continue to enjoy your AHS home warranty.

Aug. 28th, 2019

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Helen Hortter Sun City, AZ

Service was handled in an efficient and professional manner.

5 years ago

Reply from American Home Shield

Hi Helen,
I hope you continue to enjoy American Home Shield and the level of customer service that you have experienced.

Sep. 6th, 2019

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Mary Jane Sevela Renton, WA

Ted was very courteous, fast, and very pleasant to work with.

5 years ago

Reply from American Home Shield

Mary,
Thank you for sharing your recent experiences with AHS. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Enjoy your day.

Aug. 20th, 2019

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Wayne Roberts Richmond, TX

AHS has fulfilled their obligation to me most professionally.

5 years ago

Reply from American Home Shield

Wayne,
Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 20th, 2019

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Nathan G Newton, KS

AHS takes great care in getting your home back up and running

5 years ago

Reply from American Home Shield

Nathan,

Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 20th, 2019

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Samuel Nieves Clarksville, TN

Outstanding Customer Service and quick resolution of my probl .

5 years ago

Reply from American Home Shield

Samuel,

Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 20th, 2019

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Benjamin Riesgo Queen Creek, AZ

I have used them two times for a claim and both were handled promptly.

5 years ago

Reply from American Home Shield

Benjamin,

Thank you for sharing your recent experience with AHS. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Enjoy your day.

Aug. 20th, 2019

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Newhomegirl19 Montgomery, AL

AHS is easy to access and they work quickly to resolve service issues.

5 years ago

Reply from American Home Shield

Hi,
Your feedback is greatly appreciated and I hope you continue to enjoy AHS!

Aug. 16th, 2019

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Heloísa Oklahoma City, OK

Terrible job You can make many calls and no follow ups will be done They charge you before the work is done DO NOT USE THIS COMPANY! You will be sorry

5 years ago

Reply from American Home Shield

I apologize that your experience with AHS was not satisfactory. I would like to assist you in an effort to get this issue resolved. I look forward to your response.

Aug. 17th, 2019

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Sandy Daughtry Haines City, FL

Great rates. They provide prompt service. Excellant service providers

5 years ago

Reply from American Home Shield

Hi Sandy,
I hope you continue to enjoy great service from American Home Shield. It is our goal to provide you with the best team of contractors and customer experience.

Aug. 13th, 2019

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Terry L Trundle

Response time is very good. Has an electrical problem and needed a quick fix.

5 years ago

Reply from American Home Shield

Hi Terry,
I am pleased to hear about your AHS experience and the fast service that our contractors provide. I hope you continue to enjoy the perks of your AHS warranty!

Aug. 13th, 2019

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Susan Evansville, IN

Helpful and courteous. Home issues were quickly resolved by competent vendors.

5 years ago

Reply from American Home Shield

Hi Susan,
Your feedback is greatly appreciated and I hope you continue to enjoy!

Aug. 12th, 2019

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Ed Brooks El Dorado, KS

AHS always takes care of our problems quickly with no hassle

5 years ago

Reply from American Home Shield

Hi Ed,
Thank you for sharing your recent experiences with AHS. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together.

Aug. 12th, 2019

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Joe Stevenson Caledonia, MS

There always helpful and gets me the best contractors for the job at hand .

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Joe,
Your feedback is more than appreciated. I hope you continue to have a great experience with American Home Shield!

Aug. 12th, 2019

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Ace Boardman, OR

Great company quick service. Glad I have them when you need them.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ace,
I am pleased to hear about your American HomeShield experience! I hope you continue to enjoy!

Aug. 8th, 2019

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Pastor Rick Upper Marlboro, MD

Every step in the process of getting my appliance repaired was superb!!

5 years ago

Reply from American Home Shield

Hi Pastor Rick,
Your feedback is more than appreciated! We strive to provide each customer with the best experience.

Aug. 8th, 2019

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Rich Riverside, CA

They sent someone out who sabotaged my ac and then sent someone out who fixed it and told them the company sabotaged it and it cost me 500 dollars.

5 years ago

Reply from American Home Shield

I apologize that your experience with AHS was not satisfactory. I would like to assist you in an effort to get this issue resolved. Please respond back at and provide your full covered property address and/or contract number and I will be happy to follow up and determine your options. I look forward to your response.

Aug. 6th, 2019

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Israel Terrazas Johnson City, TN

Easy online access, great customer support excellent service.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with AHS. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Enjoy your day.

Aug. 6th, 2019

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