American Home Shield: Read 34,307 User Reviews From Real Homeowners

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big dog 10 Chicago, IL

Great Service from American home Shield. Just need better contractors

5 years ago

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Robert Korfin Monroeville, PA

When I call for service, I wait over 30 minutes to talk to an agent. Often, y The agent has a poor grasp of English which makes the process frustrating.

5 years ago

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Debby Stillwater, OK

Prompt, kept me updated and replaced the disposal quit and efficiently.

5 years ago

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Victor Greenville, SC

Good coverage for all home appliances. Fast response to service requests and follow-up if needed.

5 years ago

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Ash P Fullerton, CA

Sorry but it took almost 3 days to get plumbing service for a water closet. That is TOO long. It caused inconvenience.

5 years ago

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Ms. Parker Little Rock, AR

They make sure they send the most certified companies to fix the problem.

5 years ago

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James Sowerby Houston, TX

Most recently had access to very good plumbing company H& H Plumbing, Houston TX

5 years ago

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Stephen DesLauriers Damascus, MD

Good service, feel that $730 for a dead furnace was a little low since it cost $3000 to replace.

6 years ago

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Vija Cox

Best Buy ever. Very prompt and courteous. They have never failed me.

6 years ago

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tom coe Marietta, GA

the new oven works and looks great thank you. the people wre good and knew there job

6 years ago

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Sharon Terry, MS

Always timely in responding to my request. Very professional.

6 years ago

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Cynthia Konow Benton Harbor, MI

All went well ... very courteous... very professional .. very on time

6 years ago

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Norman Mustafa

Customer service leaves a lot to be desired. Easy to schedule service and contractors are generally good.

6 years ago

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Ali Malek Carmel, IN

I called 3 times for 3 different issue. All issues were resolved in a timely manor.

6 years ago

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Rich Bayes Addison, MI

Results were great, however, it is a 30 to 40 minute wait on the phone to get help.

6 years ago

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BRENDA F. SHIELDS Spartanburg, SC

I am in real estate sales and recommend AHS to all my clients.

6 years ago

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susan tompkins Cosby, TN

Fast response to repairing our heating unit. Very good customer service

6 years ago

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Randolph Baum Garden Grove, CA

Website inoperative. Telephone 3 hour wait to speak to customer service. Service providers unavailable for more than 48 hrs. Called by service provider 3 days after request.

6 years ago

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Patti Williams Newnan, GA

Be with this company 8 years. I have never had any issues with my repairs.

6 years ago

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Victoria Spry Frisco, TX

Service Person was on time as promised. Service performed was very saisfactory

6 years ago

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Sam Singh Laurel, MD

Very poor service, takes hour waiting to talk to customer service and they don't full fill their obligations. Made excuse not to cover the product. Horrible customer service.

6 years ago Edited September 14, 2021

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Michael Moore Sherman, TX

Like the comfort of knowing my appliances are covered, it’s a great safety net.

6 years ago

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Michael Horsley Cleveland, AL

American Home Shield is a great home warranty company. It could work on making phone time a lot quicker.

6 years ago

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Joyce Barnes Ormond Beach, FL

I am not happy at all. When can I get a NEW dishwasher??? The repair man has been here 5 times and he is scheduled to come back again to fix it. We will see. Not happy.

6 years ago

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Ginvenzetta Burton Shreveport, LA

My washer could not be fixed and the had me a new one right away

6 years ago

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Davietta Hicks Houston, TX

Premium is too expensive and it takes to long to get someone to come out to your home also the service fee is way too expensive.

6 years ago

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Jeanne J Austin, TX

Quick service and worked with me to make sure the job met my satisfaction.

6 years ago

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Rene Rowland Heights, CA

It takes very long to get a representative. You need to add more people to answer your calls.

6 years ago

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Venkat Vavilala Munster, IN

Very difficult to get customer service spent 1 hour ( 3 separate times ) holding the phone to get to speak to customer service !

6 years ago

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Joseph Barnett III Hammond, LA

Poor customer service can't ever get a real person to talk to. They say get online but still no one to talk to there either.

6 years ago

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Phillip Cox Elyria, OH

Long hold times on their toll free number. Never send the same contractor. Rumored to pay contractors to deny claim.

6 years ago

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Shahera Brown

Problem solved less than 24 hours and the technician was in and out!

6 years ago

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deb Lopez Midlothian, VA

I have never had an issue or a question that has gone unsolved or answered!

6 years ago

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Robert Concord, NC

Great experience. Courteous service. Replaced my HVAC unit with a quality unit.

6 years ago

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Ray Leven Philadelphia, PA

The only way to contact them is via phone and the wait for a representative is much longer than the recording states

6 years ago

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Tessie Wyatt Tracy, CA

Contracted companies are efficient with satisfactory outcome.

6 years ago

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Gilder williams

The work was done good and nice and on time so was the work

6 years ago

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Tamika Caleb Harrisburg, NC

Extremely Long wait times calling AHS. Poor communication with contractors, I waited over 2 weeks for them to fix my microwave. Contractor did not call me in 24 hours.

6 years ago

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Anup Carrollton, TX

Was very happy with the service Came fast and fixed the problem in fist time

6 years ago

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mk Thousand Oaks, CA

Service is good. But WILL NOT RENEW because their phone wait times are completely unacceptable

7 years ago

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Stacey Jensby Hastings, NE

The work was done well and they showed up promptly and worked efficiently.

7 years ago

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Erika chavez

Always take more than an hour to answer their phones and the length it took them to completely fix my problem took weeks. Companies they work with do have great service!

7 years ago

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Alfred De La Rosa Bakersfield, CA

Warranty part is excellent, but takes too long to speak with someone. I was on the phone for two hours on one call.

7 years ago

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Virginia piecoro

The service was great! Neat and clean. Knew exactly what was wrong.

7 years ago

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Rupinder Judge

The service was good. The parts took long time and there was no communication for ETA of those parts.

7 years ago

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DANA J MCKAY

It took 2 companies and 4 visits for my air conditioner to get fixed. Still has to pay for Freon and service fee. Not quite sure why I still subscribe to this service.

7 years ago

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Donna Linhart Phoenix, AZ

Timely, Prompt, explained problem and solution in understandable terms.

7 years ago

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Xiaoyu Hu Austin, TX

American Home Shield Service helped me resolve my issues on time as promised.

7 years ago

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Dave Tulsa, OK

They didn't pay for what I felt should of been paid for replacement of heating unit when the repair man stated the unit was dangerous due to age and product.

10 months ago

Reply from American Home Shield

Dear Dave, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jan. 5th, 2024

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Crystal Freeman Houston, TX

Very nice company but a little pricey they will increase your payment if you utilize them.

1 year ago

Reply from American Home Shield

Crystal, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

American Home Shield Reviews