American Home Shield: Read 34,871 User Reviews From Real Homeowners

star star star star_border star_border

Virginia CA

One of my repairs was never completed nor was I contacted as to why. But my $75 fee was accepted with no refund

2 years ago

Reply from American Home Shield

Dear Virginia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

star star star star star_border

Penny Pasadena, MD

Needed two companies to resolve. First on premier not so good. Second company very good

2 years ago Edited January 10, 2024

Reply from American Home Shield

Dear Penny, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 16th, 2023

star star star star star

Aneka Washington, DC

Best Technicians ever used. Right on time and gets work done with no issues.

2 years ago

Reply from American Home Shield

Dear Aneka, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

star star star star star

Dawn Thomas Columbus, OH

The service call was easy and they came out to fix issue right away

2 years ago

Reply from American Home Shield

Dawn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 16th, 2023

star star star star star

Raul Daniel El Centro, CA

Amazing customer service and peace of mind if anything goes wrong at home.

2 years ago

Reply from American Home Shield

Raul, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 16th, 2023

star star star star star

Bryan Scott Huntersville, NC

Always very responsive, pre-vetted contractors have been good to work with

2 years ago

Reply from American Home Shield

Dear Bryan, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

star star star star star

Veronica Rivera Orlando, FL

Very satisfied good service and I am happy with American home shield

2 years ago

Reply from American Home Shield

Dear Veronica, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 15th, 2023

star star star star star

Allan Johnson Minneapolis, MN

The plumber was prompt and efficient. Was in and out in less than 30 minutes

2 years ago

Reply from American Home Shield

Allan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 16th, 2023

star star star star star

Reitta Fields

Professional timing and taking care of the problem. I was very satisfied

2 years ago

Reply from American Home Shield

Reitta, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 10th, 2023

star star star star star

Mlange Richmond, VA

Ease of filing a claim/ requesting service. Timeliness of the repairs.

2 years ago

Reply from American Home Shield

Mlange, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 10th, 2023

star star star_border star_border star_border

Gail Piggee Los Angeles, CA

Not happy with the service and the price is getting ridiculously high in addition to me having to pay $100 every time someone comes out it's too much

2 years ago

Reply from American Home Shield

Hi Gail, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 10th, 2023

star star star star star

Farah Haroon Dallas, TX

Got great service in timely manner .I highly recommend this company.

2 years ago

Reply from American Home Shield

Dear Farah, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 9th, 2023

star star star star star

Jonathan Savage Charlotte, NC

The ease of calling as well as the quality of the contractors

2 years ago

Reply from American Home Shield

Dear Johnathan, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 9th, 2023

star star star star star

Theresa Mitchell Moline, IL

Prompt service, and they work with reputable companies to assist you

2 years ago

Reply from American Home Shield

Dear Theresa, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 9th, 2023

star star star star star

Alan Fite Arlington, TX

We had an AC issue and they got it fixed fast and right the first try.

2 years ago

Reply from American Home Shield

Dear Alan, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 9th, 2023

star star star star star

GySgt RDodson Garner, NC

The job was completed with the utmost care and professionalism.

2 years ago Edited August 15, 2023

Reply from American Home Shield

Dear GySgt, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

star star star star star

Judy Paul Reno, NV

I love how easy it is and how quickly they respond to claim requests.

2 years ago

Reply from American Home Shield

Judy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 9th, 2023

star star star star star

Paul Rugg

The technicians assigned have all been great and service is quick.

2 years ago

Reply from American Home Shield

Paul, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 3rd, 2023

star star star star star

Rose Woody Minneapolis, MN

Everything was excellent. The company that came was absolutely amazing.

2 years ago

Reply from American Home Shield

Rose, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 4th, 2023

star star star star star

Wolf Mojica Las Vegas, NV

the ease of making the appointment, the speed with which the service was done.

2 years ago

Reply from American Home Shield

Wolf, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 4th, 2023

star star star star star

Jan Wilson Fort Smith, AR

Happy with American Home Shield...I got my problem fixed in just a few days

2 years ago

Reply from American Home Shield

Jan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 4th, 2023

star star star star star_border

jeff lavarnway Okatie, SC

They contract service people that are in other towns, states too far away. Slow to schedule service

2 years ago

Reply from American Home Shield

Jeff, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 4th, 2023

star star star star star

Kelly Crumbaugh

Liked the quick response for scheduling and service received.

2 years ago

Reply from American Home Shield

Kelly, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 2nd, 2023

star star star star star

Lois Q Paso Robles, CA

Really happy with your company Had a quick replacement of broken appliance

2 years ago

Reply from American Home Shield

Lois, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 2nd, 2023

star star star star_border star_border

Nicki Morris Highland, MI

My monthly cost went up with no explanation as to why. I received an email, but it didn’t clearly explain.

2 years ago

Reply from American Home Shield

Nicki, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 2nd, 2023

star star star star star

Deborah Lodis Garden City, ID

The technician was prompt, knowledgeable and resolved the problem.

2 years ago

Reply from American Home Shield

Dear Deborah, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 2nd, 2023

star star star star star

Lia Abney (VLG) Hephzibah, GA

Timely service and saved money.that I otherwise would have had to replace.

2 years ago

Reply from American Home Shield

Lia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 2nd, 2023

star star star star star

Stan Martin Yukon, OK

Great service with timely response. They did what said they would do.

2 years ago

Reply from American Home Shield

Stan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 26th, 2023

star star star star star

Latonia Grier Riverdale, GA

The overall service is excellent. Price, service & providers are great.

2 years ago

Reply from American Home Shield

Dear Latonia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 26th, 2023

star star star star star

Jessi

Great service, and schedule any needs in a efficient and timely manner.

2 years ago

Reply from American Home Shield

Jessi, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 26th, 2023

star star_border star_border star_border star_border

Beth Repp Bethel Park, PA

I've been without a washer for a month and can't get anyone to help. They won't even provide a last initial, supervisor or the corporate complaint line.

2 years ago

Reply from American Home Shield

Dear Beth, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jul. 26th, 2023

star star star star star

Michael Las Vegas, NV

The service they provided and the contractors that they use.

2 years ago

Reply from American Home Shield

Dear Michael, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 26th, 2023

star star star star star

Karen Sabatino Poughkeepsie, NY

Professional, efficient and seamless customer service and transactions!

2 years ago

Reply from American Home Shield

Karen, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 21st, 2023

star star star star star

Jerald Battle Creek, MI

Great company to work with. They are good with service and fast response

2 years ago

Reply from American Home Shield

Jerald, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 20th, 2023

star star star star star

Alfreda Mitchell, NE

Service set up was easy and plummers fixed my problem quickly.

2 years ago

Reply from American Home Shield

Alfreda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 19th, 2023

star star star star star

Teresa Durham, NC

Value customer service. Sometimes waiting for a part or tech can be frustrating

2 years ago

Reply from American Home Shield

Dear Teresa, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 19th, 2023

star star star star star

Shirley Blunk Warner Robins, GA

Quick response to my problem. The problem was resolved very quickly.

2 years ago

Reply from American Home Shield

Dear Shirley, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 19th, 2023

star star star star star

Lou Canton, GA

Great experiences with this company. Quick responses to claimed filed.

2 years ago

Reply from American Home Shield

Dear Lou, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 19th, 2023

star star star star star

Armando Menifee, CA

Fast service and job well done to find the issue and to fixed the dryer.

2 years ago

Reply from American Home Shield

Dear Armando, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 20th, 2023

star star star star star

Sharon Leander, TX

The service was good and repairman was professional and friendly.

2 years ago

Reply from American Home Shield

Sharon, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 19th, 2023

star star star star star

Michael Pleasant Hill, CA

Customer service was responsive. The HVAC company did a fast fix for us.

2 years ago

Reply from American Home Shield

Michael, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

star star star star star

Danny Ochoa Corpus Christi, TX

Love everything about this company. From customer service to repair service

2 years ago

Reply from American Home Shield

Danny, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

star star_border star_border star_border star_border

Victor DaCosta San Diego, CA

Very unreliable. Still waiting for part that was ordered over 2 months ago. I do not recommend. Poor communication fron AHS and the contractors they hire to fix the issues.

2 years ago

Reply from American Home Shield

Victor, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

star star star star star

Zolene Tyler, TX

They were very professional and did exactly what they were supposed to do!

2 years ago

Reply from American Home Shield

Zolene, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

star star star star star

Tiffany Stow, OH

Appreciate the great customer service! Quick response to my issues.

2 years ago

Reply from American Home Shield

Dear Tiffany, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

star star star star star

martha thrash Garland, TX

American Home Shield has been prompt in taking care of my problem.

2 years ago

Reply from American Home Shield

Dear Martha, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

star star star star star

Donald O'Fallon, IL

Paul from Demond Elec. was very good and polite excellent job.

2 years ago

Reply from American Home Shield

Dear Donald, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 14th, 2023

star star star star star

makeiba love LA

I was pleased with the job well done my roof is fixed. I highly recommend AHS

2 years ago

Reply from American Home Shield

Dear Makeiba, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 14th, 2023

star star star star star

Lisa Moxley johnson Las Vegas, NV

Professional and took care of all of my needs fast and efficiently.

2 years ago

Reply from American Home Shield

Lisa, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 15th, 2023

star star star star star

Lerma Padua

Quick response excellent service. Highly recommend to potential client.

2 years ago

Reply from American Home Shield

Lerma, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023

American Home Shield Reviews