American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Barbara Oakland, CA

Still waiting for refund check promised.

1 year ago

Reply from American Home Shield

Barbara, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 24th, 2023

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Verified Customer

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David Sterling Chicago, IL

Already saying you won't fix issues. Not a good start

1 year ago

Reply from American Home Shield

David, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 24th, 2023

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Agnes Arlington, TX

They pay the minimum. It’s not worth it

1 year ago

Reply from American Home Shield

Hi Agnes, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 19th, 2023

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Sajjad Baltimore, MD

All the time is not sure what includes in the contract or what is not.

1 year ago

Reply from American Home Shield

Sajjad, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Verified Customer

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Alexander Tzvetansky Las Vegas, NV

My valve still not fixed. Last vendor did not come to my house.

1 year ago

Reply from American Home Shield

Hi Alexander, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

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Verified Customer

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Lisa Vizgaudis Centralia, WA

Horrible customer service, I have been waiting for 2 months for a repair.

1 year ago

Reply from American Home Shield

Hi Lisa, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 23rd, 2022

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Verified Customer

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E.M. Reseda, CA

AHS finds a way to deny most of items I wanted fixed. Not worth the cost.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed

Dec. 17th, 2022

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Amy Montoya Austin, TX

Rip off. Any visit cost $75, a visit without AHS would be that much anyway

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Amy,
Your feedback is greatly appreciated to help us improve your AHS experience. I would be glad to speak with you to assist with a resolution.

Dec. 16th, 2022

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Gladys Woodard Lansing, MI

The customer gets treated very very poorly. No one cares, Service is horrible.

1 year ago

Reply from American Home Shield

Gladys, Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 17th, 2022

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F. Scott Pereles Carmel, CA

They are stingy and have sent companies that did not do the repair properly

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 9th, 2022

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Verified Customer

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Wes Battle

Service sucks they are delaying our work

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 1st, 2022

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Sherry Lanzino Severna Park, MD

Takes too long to get an answer, lots of uncovered items

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 1st, 2022

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Verified Customer

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Phillip Dougherty Omaha, NE

Their customer service has lied to me many times about pricing.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 2nd, 2022

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Verified Customer

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Charlie Mensinger Newark, CA

They take your money and look for ways to not have items fixed

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 2nd, 2022

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Verified Customer

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Wanda Woodards-harris Philadelphia, PA

1 inexperience techs searching for a new home warranty

1 year ago

Reply from American Home Shield

Hi Wanda.
I hate to hear about your service experience and the tech who serviced you. I would be glad to speak with you to resolve this.

Nov. 28th, 2022

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Verified Customer

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Connie Rapid City, SD

Been almost a month trying to get my stove and fridge fixed

1 year ago

Reply from American Home Shield

Hi Connie, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Dec. 7th, 2022

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Verified Customer

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Keyana Hemyari Dallas, TX

Customer service was extremely unhelpful and did not promptly follow up

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 17th, 2022

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Verified Customer

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Jdkfjfjf

Band aid the problems & pick companies that are horrendous to fix

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 17th, 2022

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Verified Customer

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don schatzel West Sacramento, CA

Evaluated my problem not sure they solved it

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 18th, 2022

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Verified Customer

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Richard Mason

Quality of service providers, especially HVAC

2 years ago Edited August 8, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 10th, 2022

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Verified Customer

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Hamik Modesto, CA

Hires cheap contractors and approves the lowest price item to fix the issues!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 10th, 2022

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Verified Customer

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Arealle Franklin Mobile, AL

Poor customer service. Contracted with some poor companies in my area.

2 years ago

Reply from American Home Shield

Hi Arealle, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be glad to speak with you to resolve the issue,

Nov. 12th, 2022

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Verified Customer

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Brittain Denise Watkinsville, GA

They agreed to pay me a small portion for a new ac and never have.

2 years ago

Reply from American Home Shield

Hi Brittain, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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DAVID PEREZ III Katy, TX

Contractor repaired manifold and now pipes are leaking

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 4th, 2022

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Verified Customer

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Jenny Janas Kailua, HI

They never fixed the problem and never showed up on time

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 4th, 2022

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Verified Customer

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Sean Keith Noble, OK

Because they did not fix the issue on my HVAC. Took 4 service calls.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 27th, 2022

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Verified Customer

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Donald L Dahl San Antonio, TX

I have unresolved circuit breaker issue.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Donald, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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Tyrone Thomas Sr. Pompano Beach, FL

Its been a month and a half and I still didn't receive my dryer

2 years ago

Reply from American Home Shield

Hi Tyrone, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 13th, 2022

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Verified Customer

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Pamela Stone Manchester, NH

This company have terrible contractors working for the customers

2 years ago

Reply from American Home Shield

Hi Pamela, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 7th, 2022

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Verified Customer

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Luster Fort Saint Louis, MO

I have been waiting over 3 weeks to have a ceiling leak fixed.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 29th, 2022

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Verified Customer

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Renita Howard Chicago Heights, IL

Horrible customer service and AC vendor robbed us in services

2 years ago

Reply from American Home Shield

Hi Renita, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Liezl West Palm Beach, FL

Our bathtub is still clogged. It's very hard to get a direct answer

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 29th, 2022

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Verified Customer

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Percy Bell Newport News, VA

I have been trying for over 2 weeks to get a second opinion on my AC

2 years ago

Reply from American Home Shield

Hi Percy, Thank you for sharing your feedback about your most recent AHS experience and the delay to have your AC repaired. I would be glad to speak with you to address your issues.

Sep. 22nd, 2022

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Verified Customer

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Patsy Baggs Grand Prairie, TX

I didn't get the results required to take care of my problem

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 15th, 2022

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Verified Customer

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Robert Bleakley Sparta, NJ

Nightmare to deal with. I have two UNRESOLVED claims from last year.

2 years ago

Reply from American Home Shield

Hi Robert, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

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Verified Customer

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Staci L Neustadt Littleton, CO

I am not getting a vendor that can come in time and now I'm getting no response

2 years ago

Reply from American Home Shield

Hi Staci, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

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Verified Customer

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William Morant, Sr Baltimore, MD

They were not able to fix my washer for months

2 years ago

Reply from American Home Shield

Hi William, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Glenna Duerfeldt Lincoln, NE

Was given miss information about monthly payment and service fee

2 years ago

Reply from American Home Shield

Hi Glenna, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Jonathan Sigl Aurora, CO

Delay in approving estimate of their own inspector.

2 years ago

Reply from American Home Shield

Hi Jonathan, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Sep. 8th, 2022

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Marie Montgomery, AL

Horrible and uninformed customer service. Train your people !!!

2 years ago

Reply from American Home Shield

Hi Marie, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Sep. 8th, 2022

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Linda Allen San Antonio, TX

They are horrible im still waiting on my refund its been almost 2 month

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 1st, 2022

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Stephanie Huntsville, AL

Don't get the same story twice. One lie after. No sense of urgency.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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Donald horn Goodyear, AZ

Because 2 different people disconnected me after working with them for 30 each

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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Carla Valentine Pleasant Grove, AL

Nothing is done on a timely manner you have to wait weeks for service

2 years ago

Reply from American Home Shield

Hi Carla, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Giovanna cardella Rancho Mirage, CA

Service person not returned for almost two months

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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OWENS Chandler, AZ

It took them a month to get my promblem straightened out

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

Aug. 26th, 2022

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Aisha Clarke Johnson White Plains, MD

Took 4 weeks to get a hot water tank installed.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 26th, 2022

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S. Sommer Seattle, WA

it been 6 wks since my dishwasher worked

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 26th, 2022

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Lolomani Entendencia Stockton, CA

poor service have been witout air in 100 degree for 8 days now

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

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Mrs. Nancy Bailey Casper, WY

I've had a broken clothes dryer for 3 weeks. No one can give me any answers.

2 years ago

Reply from American Home Shield

Hi Nancy, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 19th, 2022

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