American Home Shield: Read 34,307 User Reviews From Real Homeowners

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Jennifer Fair Gurnee, IL

The technician that have come have been dishonest.

2 years ago

Reply from American Home Shield

Hi Jennifer, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 18th, 2022

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Veronica Sproling Covina, CA

Horrible customer service. Horrible management. I would love my $75 back

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 7th, 2022

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Edward Visalia, CA

Take too long and their providers are not the best to stage least.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

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Jason Kush Phoenix, AZ

2.5 months, still not done. No one there returns Phoenix calls.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 7th, 2022

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Lerita fired Louisville, KY

Because they do not cover plumbing fixes

2 years ago

Reply from American Home Shield

Hi Lerita, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 12th, 2022

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Jerry Clem Columbia, SC

Raising rates, customer service set up is horrible

2 years ago

Reply from American Home Shield

Hi Jerry, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 12th, 2022

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Jammie Crouch Brooksville, FL

Not happy with claims process. Or response times.

2 years ago

Reply from American Home Shield

Hi Jammie, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 8th, 2022

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Kate chance Shreveport, LA

Not enough air conditioning companies to provide services.

2 years ago

Reply from American Home Shield

Hi Kate, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Ron Luczak Lemont, IL

Sends poorly rated companies customer service not very helpful

2 years ago

Reply from American Home Shield

Hi Ron, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 12th, 2022

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Michael Levchuk Mountain Top, PA

AHS canceled my contract without notify me,costumer service VERY poor

2 years ago

Reply from American Home Shield

Hi Michael, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 8th, 2022

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Linda Lowe Macon, GA

America Home Shield only have one Vendor when it comes to Plumbing.

2 years ago

Reply from American Home Shield

Hi Linda, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 12th, 2022

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Ryan Mays Arlington, TX

Terrible contractors, very little experience, always looking to cut corners

2 years ago

Reply from American Home Shield

Hi Ryan, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Carmella D Foster-Vann Riverview, FL

Assigned contractor I did not want to work with.

2 years ago

Reply from American Home Shield

Hi Carmella, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 4th, 2022

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Verified Customer

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Seymour Farmington, MI

Poor coverage and no way to reason for improve coverage

2 years ago

Reply from American Home Shield

Hi Seymour, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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CORWYN ARMENDARIZ Tolleson, AZ

The ac company was a terrible experience

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 1st, 2022

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Kathe Nelson Buford, GA

They still have not sent a technician and it's been almost a week

2 years ago

Reply from American Home Shield

Hi Kathe, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 1st, 2022

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Gloria Delgado Phoenix, AZ

You take to long to approve a service when it comes to not items

2 years ago

Reply from American Home Shield

Hi Gloria, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Angela Angel Annapolis, MD

Their contractors don't finish. They are impossible to reach for follow up

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please respond with your contract number or complete property address and your email address.

Jul. 5th, 2022

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Yo Columbus, OH

The worst customer service and the most unprofessional service techs.

2 years ago

Reply from American Home Shield

Hi Yo, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Richard Harris Birmingham, AL

Premium too high and deductible too high

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 24th, 2022

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Verified Customer

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Ursula Lambertson Las Vegas, NV

Sent a vendor that only wanted our money.

2 years ago

Reply from American Home Shield

Hi Ursula, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Alexa Parker Dallas, TX

Their call centers are in the Philippines and no one can help

2 years ago

Reply from American Home Shield

Hi Alexa, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Terceira Berdahl

Call center was not helpful, spent hours on the phone several times. Stove was not repaired or replaced for several months, I still don't have a stove. Also, they finally approved replacement with a far less quality stove and I have to pay almost $400 for installation fees. AHS should have compensated me for the installation fees and they should refund my premium for 5 months since I am not getting the service I paid for.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Terceira, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred.

Jun. 10th, 2022

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Damaris Johnson Decatur, GA

I can't get a call back about having my oven being repaired.

2 years ago

Reply from American Home Shield

Hi Damaris, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your property address.

Jun. 9th, 2022

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Terrie Hockett Dayton, OH

Problem with washer not draining/spinning at end still.

2 years ago

Reply from American Home Shield

Hi Terrie, I hate to hear about the miscommunication. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your AHS contract number.

Jun. 9th, 2022

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Verified Customer

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steven ruel San Jose, CA

they short paid my claim on the garage door opener

2 years ago

Reply from American Home Shield

Hi Steven, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced.

Jun. 9th, 2022

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Joan verdier Fresno, CA

I have been waiting since November to get a problem fixed.

2 years ago

Reply from American Home Shield

Hi Joan, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred. Please provide your property address.

Jun. 10th, 2022

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Loc Pham Houston, TX

They send bad professionals to fix things that over charge for services.

2 years ago

Reply from American Home Shield

Hi Loc, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred. Please provide your AHS contract number.

Jun. 10th, 2022

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Linda K. vonQuintus Austin, TX

I am rating American shield - very poor customer service!!!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 13th, 2022

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AB Charleston, SC

I have had the same issue with my AC and they won't replace my unit

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jun. 13th, 2022

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Pamela Kubiak Visalia, CA

The auto prompt, didn't take my call Properly. Scam me out of $100

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 13th, 2022

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david bass Indio, CA

the plumber was here maybe 10 minutes, the next day I had the same issue

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 2nd, 2022

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Verified Customer

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Lori Faux

My home repairs are not complete and I can't get a supervisor to discuss anything

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 2nd, 2022

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gary brown Valrico, FL

have been out for my a/c 4 in less then a year

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 6th, 2022

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Kim Hedden Fayetteville, GA

I'm still waiting on reimbursement from my Septic Tank being empty

2 years ago

Reply from American Home Shield

Hi Kim, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution.

Jun. 6th, 2022

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Verified Customer

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Liz Parsons Cary, IL

Twice in two months not provided with help; no call back or confirmation of fix

2 years ago

Reply from American Home Shield

Hi Liz, Thank you for bringing the delay in service to our attention. I would be glad to speak with you to reach a resolution. Please provide your AHS contract number.

Jun. 6th, 2022

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Verified Customer

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Rick Phillips Fort Worth, TX

Customer service call center is very difficult to deal with

2 years ago

Reply from American Home Shield

Hi Rick, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address.

May. 30th, 2022

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Chessa Lawton, OK

Because the people I talk to are always vague

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 27th, 2022

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Kenneth Temecula, CA

Recently rejected claims Not able to understand telephone Staff

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 27th, 2022

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Sid Bansal Barrington, IL

I am in a constant circle as your agents never have the info

2 years ago

Reply from American Home Shield

Hi Sid, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your property address.

May. 27th, 2022

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Sean Lewis Plano, TX

Unable to get them to realize to fix the AC both pieces have to be replaced.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jun. 1st, 2022

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Amy Ingram Montgomery, AL

This is the third time in one month our air conditioner has gone out!

2 years ago

Reply from American Home Shield

Hi Amy, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address. Please provide your AHS property address.

May. 30th, 2022

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Wanda Mesquite, TX

I got transfered to 6 people and hung up on twice221

2 years ago

Reply from American Home Shield

Hi Wanda, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS property address.

May. 19th, 2022

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Richard Losch Dallas, TX

out of 3 claims they only helped me on 1

2 years ago

Reply from American Home Shield

Hi Richard, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your Ahs contract number.

May. 19th, 2022

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LORRAINE DENISE SMITH Katy, TX

Not happy about follow up on service calls

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 19th, 2022

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Desiree Taylor Winder, GA

Nobody can tell me what happened to my referral money

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 19th, 2022

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Larry Watson Bethel Park, PA

Lack of communication caused my repair to go unresolved

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 13th, 2022

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Tim Graham, WA

No adequate customer support and quality of replacement parts

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

May. 13th, 2022

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Garvin Richard Matthews Orlando, FL

The company that they hire are better treated than there own customers

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Michael Kwame Twum Chicago, IL

Poor choice of vendors. Poor escalation process and management process

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 16th, 2022

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