American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Tony Bridges Allen, TX

Does not decline claims like I have experienced with others.

2 years ago

Reply from American Home Shield

Hi Tony, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 11th, 2023

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Verified Customer

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BRET Yukon, OK

Denied claim, according to your company, hot water tank not covered. According to our agreement, hot water tank was covered. See lawyer for Brench of Contract.

2 years ago

Reply from American Home Shield

Hi Bret, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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CARLA McMinnville, TN

Really like the service--the service has been very convenient and prompt.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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MICHELLE

Timely and reliable response times. This can give you peace of mind!

2 years ago

Reply from American Home Shield

Hi Michelle, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 11th, 2023

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Verified Customer

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CONIDGER Detroit, MI

The promptness! They respond to claims and I’ve never been denied

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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Frank Bell Markham, IL

The team was prompt and meticulous. I like the way they cleaned up afterwards

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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ANALICIA Fresno, CA

I like how quickly I received service and appliance was fixed

2 years ago

Reply from American Home Shield

Hi Analicia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Verified Customer

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HEATHER Charlotte, NC

It's easy to request a service on-line and service is scheduled quickly.

2 years ago

Reply from American Home Shield

Hi Heather, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Verified Customer

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Richard Chaplain Pflugerville, TX

Repairs are handled promptly and by professional service technicians.

2 years ago

Reply from American Home Shield

Hi Richard, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 11th, 2023

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Verified Customer

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Linda Collins NE

Prompt service calls. Both companies had very friendly representatives.

2 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 6th, 2023

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Verified Customer

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Janet Beck Lubbock, TX

Difficult to fulfill all the requirements to get a cash in lieu of.

2 years ago

Reply from American Home Shield

Hi Janet,
Thank you for your feedback!

Apr. 6th, 2023

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Verified Customer

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CARL Elizabethtown, KY

Very awesome job from setting the appointment to the folks who did the work

2 years ago

Reply from American Home Shield

Hi Carl, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 6th, 2023

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Verified Customer

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Ollie Elazier Washington, DC

Fast and speedy service along with friendly customer service.

2 years ago

Reply from American Home Shield

Hi Ollie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 6th, 2023

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Verified Customer

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Ren Palmer Aurora, CO

All interaction where professional and service was provided as was promised

2 years ago

Reply from American Home Shield

Hi Ren, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 5th, 2023

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Verified Customer

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CHARLES Montclair, CA

Promptness, professionalism, and friendliness of all involved.

2 years ago

Reply from American Home Shield

Hi Charles, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 5th, 2023

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Verified Customer

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LEE Charlotte, NC

Claim was handled professionally and to a successful conclusion.

2 years ago

Reply from American Home Shield

Hi Lee, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 6th, 2023

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Verified Customer

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CHRISTINE Las Vegas, NV

It’s been over 3 months - my refrigerator/icemaker still not fixed. 2 different companies has been assigned and tried to fix the issue and still not fixed.

2 years ago

Reply from American Home Shield

Hi Christine, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Apr. 5th, 2023

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Verified Customer

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Robyn Adkisson Heber Springs, AR

I took 2 different hvac guys to fix my furnace! The 2nd guy fixed it completely.

2 years ago

Reply from American Home Shield

Hi Robyn, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 6th, 2023

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Verified Customer

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JEANNE Laurel, MD

I appreciated the quick time frame and turnaround in completion.

2 years ago

Reply from American Home Shield

Hi Jeanne, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 5th, 2023

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Verified Customer

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Kurt Habelt Weymouth, MA

AHS and the technicians were very response and solved the problem. Thanks so much!

2 years ago

Reply from American Home Shield

Hi Kurt, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 5th, 2023

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Verified Customer

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Denica Huffman AZ

We're quick sending ourlt a repair person and problem was fixed.

2 years ago

Reply from American Home Shield

Hi Denica, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 5th, 2023

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Verified Customer

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GENILLE Topeka, KS

Everything they take care of it you just have to be there(home) or someone

2 years ago

Reply from American Home Shield

Hi Genille, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 6th, 2023

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Verified Customer

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Ryan Bell Omaha, NE

Love the support! AHS has saved me a lot of money on repairs!

2 years ago

Reply from American Home Shield

Hi Ryan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 6th, 2023

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Verified Customer

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CHRISTOPHER Denver, CO

We used service, had plumber come out, and he couldnot fix problem and said that American Home Shield would cal us to approve proper fix. Have never heard back from them.

2 years ago

Reply from American Home Shield

Hi Christopher, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Apr. 5th, 2023

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Verified Customer

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Kim Jones Phoenix, AZ

I feel much safer knowing they stand for what is right for the homeowner.

2 years ago

Reply from American Home Shield

Hi Kim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 4th, 2023

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Verified Customer

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Mamie Turner St Louis, MO

The technician explained what he was going to do in a timely manner.

2 years ago

Reply from American Home Shield

Hi Mamie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 4th, 2023

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Verified Customer

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Jason Byrd Paris, AR

What they cover appears to be at the whim of your dispatch team. And good luck getting them to respond according to their self-imposed timeline!

2 years ago

Reply from American Home Shield

Jason, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 31st, 2023

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Verified Customer

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JULIO Winter Garden, FL

Excellent service - qualified contractors - just appointments-

2 years ago

Reply from American Home Shield

Hi Julio, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 30th, 2023

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Verified Customer

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Tiffany A. Indianapolis, IN

The ease of creating a ticket and how quickly it gets scheduled

2 years ago Edited May 15, 2023

Reply from American Home Shield

Hi Tiffany, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2023

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Verified Customer

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Judith F. Tacoma, WA

AHS service has been impeccable. The repairs, so far, have been superior!

2 years ago

Reply from American Home Shield

Hi Judith, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 30th, 2023

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Verified Customer

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Sidney Jackson Baltimore, MD

I am still waiting to get a quote on a bath tub replacement from the plumbers that addressed my problem on Friday, March 24.

2 years ago

Reply from American Home Shield

Hi Sidney, Thank you for bringing this issue to our attention. I would be glad to speak with you to further assist. Please provide your AHS contract number.

Apr. 5th, 2023

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Verified Customer

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RONALD Tucson, AZ

Employees are Easy to work with. Highly recommend this Company!

2 years ago

Reply from American Home Shield

Hi Ronald, We appreciate your feedback and hope you continue to enjoy American Home Shield.

Mar. 30th, 2023

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Verified Customer

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LISA Santa Rosa, CA

Great company very efficient do what they say they’re going to do

2 years ago

Reply from American Home Shield

Hi Lisa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2023

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Verified Customer

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Sonia Aldrett Houston, TX

I liked how efficiently they managed to connect to the service in need.

2 years ago

Reply from American Home Shield

Hi Sonia,
Your feedback to American Home Shield is more than appreciated! We strive to make every experience exceptional, and hope you continue to enjoy the coverage we provide!

Mar. 29th, 2023

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Verified Customer

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Gary Weber Corpus Christi, TX

Was kept informed regarding the contractor, the appointment, and his arrival.

2 years ago

Reply from American Home Shield

Hi Gary, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 30th, 2023

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Verified Customer

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RAY Suwanee, GA

AHS responds very quickly to request with quality warranty service personnel.

2 years ago

Reply from American Home Shield

Hi Ray, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 30th, 2023

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Verified Customer

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BARBARA Divide, CO

They are professional, courteous, helpful, and take care of business quickly.

2 years ago

Reply from American Home Shield

Hi Barbara, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 30th, 2023

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Verified Customer

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kathy dahlstrom

Very professional and quick! A+++ highly recommend American home shield!

2 years ago

Reply from American Home Shield

Hi Kathy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 30th, 2023

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Verified Customer

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james mcgrath Austin, TX

handling of claims quickly. caliber of contractors, price of the contract

2 years ago

Reply from American Home Shield

Hi James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2023

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Verified Customer

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MARY Greenville, MS

Great customer service and friendly and reliable contractors.

2 years ago

Reply from American Home Shield

Hi Mary, We appreciate your feedback and hope you continue to enjoy American Home Shield.

Mar. 30th, 2023

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Verified Customer

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Colleen OConnor Uniontown, OH

I love my HVAC system upgrade. The technicians are friendly and helpful to me.

2 years ago

Reply from American Home Shield

Hi Colleen, We appreciate your feedback and hope you continue to enjoy American Home Shield.

Mar. 30th, 2023

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Verified Customer

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ROBIN Carrollton, TX

No hassle, replaced washing machine at today comparable prices.

2 years ago

Reply from American Home Shield

Hi Robin, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 30th, 2023

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Verified Customer

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Lisa Stockstill Houston, TX

Always there when I need them 😊. I feel safe with AHS by my side.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2023

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Verified Customer

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Tisha Self

You cannot understand customer service, and they are always willing to blame the contractor for miscommunication

2 years ago

Reply from American Home Shield

Hi Tisha, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 24th, 2023

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Verified Customer

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KAREN Greenville, SC

Responsive and usually able to help me when there’s a problem

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2023

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Verified Customer

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GLENDA Southaven, MS

Associate was very timely and professional. Sent qualified company to fix problems.

2 years ago

Reply from American Home Shield

Hi Glenda, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 24th, 2023

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Verified Customer

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DONALD Palmdale, CA

Great job. From call in to vendor arriving was less than an hour

2 years ago

Reply from American Home Shield

Hi Donald, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 24th, 2023

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Verified Customer

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CLAYTON Simpsonville, SC

I am very happy with the service and benefits. Professionalism is immaculate.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 27th, 2023

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Verified Customer

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Sandra Justice NC

I have used my warranty for my HVAC and also a leaking faucet. Great service.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2023

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Verified Customer

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Julie Privette Vancouver, WA

Very easy to work with. Have used for three different items and their repairs.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2023

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