American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Denica Huffman AZ

We're quick sending ourlt a repair person and problem was fixed.

2 years ago

Reply from American Home Shield

Hi Denica, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 5th, 2023

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Verified Customer

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GENILLE Topeka, KS

Everything they take care of it you just have to be there(home) or someone

2 years ago

Reply from American Home Shield

Hi Genille, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 6th, 2023

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Verified Customer

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Ryan Bell Omaha, NE

Love the support! AHS has saved me a lot of money on repairs!

2 years ago

Reply from American Home Shield

Hi Ryan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 6th, 2023

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Verified Customer

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CHRISTOPHER Denver, CO

We used service, had plumber come out, and he couldnot fix problem and said that American Home Shield would cal us to approve proper fix. Have never heard back from them.

2 years ago

Reply from American Home Shield

Hi Christopher, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Apr. 5th, 2023

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Verified Customer

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Kim Jones Phoenix, AZ

I feel much safer knowing they stand for what is right for the homeowner.

2 years ago

Reply from American Home Shield

Hi Kim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 4th, 2023

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Verified Customer

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Mamie Turner St Louis, MO

The technician explained what he was going to do in a timely manner.

2 years ago

Reply from American Home Shield

Hi Mamie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 4th, 2023

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Verified Customer

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Jason Byrd Paris, AR

What they cover appears to be at the whim of your dispatch team. And good luck getting them to respond according to their self-imposed timeline!

2 years ago

Reply from American Home Shield

Jason, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 31st, 2023

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Verified Customer

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JULIO Winter Garden, FL

Excellent service - qualified contractors - just appointments-

2 years ago

Reply from American Home Shield

Hi Julio, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 30th, 2023

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Verified Customer

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Tiffany A. Indianapolis, IN

The ease of creating a ticket and how quickly it gets scheduled

2 years ago Edited May 15, 2023

Reply from American Home Shield

Hi Tiffany, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2023

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Verified Customer

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Judith F. Tacoma, WA

AHS service has been impeccable. The repairs, so far, have been superior!

2 years ago

Reply from American Home Shield

Hi Judith, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 30th, 2023

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Verified Customer

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Sidney Jackson Baltimore, MD

I am still waiting to get a quote on a bath tub replacement from the plumbers that addressed my problem on Friday, March 24.

2 years ago

Reply from American Home Shield

Hi Sidney, Thank you for bringing this issue to our attention. I would be glad to speak with you to further assist. Please provide your AHS contract number.

Apr. 5th, 2023

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Verified Customer

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RONALD Tucson, AZ

Employees are Easy to work with. Highly recommend this Company!

2 years ago

Reply from American Home Shield

Hi Ronald, We appreciate your feedback and hope you continue to enjoy American Home Shield.

Mar. 30th, 2023

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Verified Customer

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LISA Santa Rosa, CA

Great company very efficient do what they say they’re going to do

2 years ago

Reply from American Home Shield

Hi Lisa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2023

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Verified Customer

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Sonia Aldrett Houston, TX

I liked how efficiently they managed to connect to the service in need.

2 years ago

Reply from American Home Shield

Hi Sonia,
Your feedback to American Home Shield is more than appreciated! We strive to make every experience exceptional, and hope you continue to enjoy the coverage we provide!

Mar. 29th, 2023

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Verified Customer

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Gary Weber Corpus Christi, TX

Was kept informed regarding the contractor, the appointment, and his arrival.

2 years ago

Reply from American Home Shield

Hi Gary, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 30th, 2023

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Verified Customer

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RAY Suwanee, GA

AHS responds very quickly to request with quality warranty service personnel.

2 years ago

Reply from American Home Shield

Hi Ray, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 30th, 2023

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Verified Customer

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BARBARA Divide, CO

They are professional, courteous, helpful, and take care of business quickly.

2 years ago

Reply from American Home Shield

Hi Barbara, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 30th, 2023

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Verified Customer

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kathy dahlstrom

Very professional and quick! A+++ highly recommend American home shield!

2 years ago

Reply from American Home Shield

Hi Kathy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 30th, 2023

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Verified Customer

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james mcgrath Austin, TX

handling of claims quickly. caliber of contractors, price of the contract

2 years ago

Reply from American Home Shield

Hi James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2023

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Verified Customer

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MARY Greenville, MS

Great customer service and friendly and reliable contractors.

2 years ago

Reply from American Home Shield

Hi Mary, We appreciate your feedback and hope you continue to enjoy American Home Shield.

Mar. 30th, 2023

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Verified Customer

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Colleen OConnor Uniontown, OH

I love my HVAC system upgrade. The technicians are friendly and helpful to me.

2 years ago

Reply from American Home Shield

Hi Colleen, We appreciate your feedback and hope you continue to enjoy American Home Shield.

Mar. 30th, 2023

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Verified Customer

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ROBIN Carrollton, TX

No hassle, replaced washing machine at today comparable prices.

2 years ago

Reply from American Home Shield

Hi Robin, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 30th, 2023

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Verified Customer

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Lisa Stockstill Houston, TX

Always there when I need them 😊. I feel safe with AHS by my side.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2023

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Verified Customer

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Tisha Self

You cannot understand customer service, and they are always willing to blame the contractor for miscommunication

2 years ago

Reply from American Home Shield

Hi Tisha, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 24th, 2023

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Verified Customer

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KAREN Greenville, SC

Responsive and usually able to help me when there’s a problem

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2023

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Verified Customer

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GLENDA Southaven, MS

Associate was very timely and professional. Sent qualified company to fix problems.

2 years ago

Reply from American Home Shield

Hi Glenda, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 24th, 2023

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Verified Customer

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DONALD Palmdale, CA

Great job. From call in to vendor arriving was less than an hour

2 years ago

Reply from American Home Shield

Hi Donald, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 24th, 2023

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Verified Customer

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CLAYTON Simpsonville, SC

I am very happy with the service and benefits. Professionalism is immaculate.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 27th, 2023

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Verified Customer

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Sandra Justice NC

I have used my warranty for my HVAC and also a leaking faucet. Great service.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2023

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Verified Customer

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Julie Privette Vancouver, WA

Very easy to work with. Have used for three different items and their repairs.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2023

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Verified Customer

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BRENDA Ashland, VA

The service was awesome! Th repair man was very good! He needs a raise!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2023

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Verified Customer

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Jamar Goodman Philadelphia, PA

It's a great service well worth the money and at a good price.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 22nd, 2023

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Verified Customer

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Shanna Lee Duncan Salt Lake City, UT

They are always quick to respond. We have never has an issue with claims.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 22nd, 2023

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Verified Customer

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Mark Egbers Green Valley, AZ

They have always followed through and took care of every claim I made.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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Verified Customer

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Al Rubio Dallas, TX

Th e absolute quick professional response and solution to our AC problem

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 22nd, 2023

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Verified Customer

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Stefani Koda Fresno, CA

I love the customer service and the thorough follow up to make sure the customer is happy.

2 years ago

Reply from American Home Shield

Hi Stefani, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 22nd, 2023

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Verified Customer

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LINDSEY Louisville, KY

The lady that came to our house and did the repair was wonderful!

2 years ago

Reply from American Home Shield

Hi Lindsey, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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Verified Customer

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MARY LA

I times i used the companies you're contracted with have always had bad reviews. It took one companies to come out to finally figure it out and repair it properly.

2 years ago

Reply from American Home Shield

Hi Mary, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Please provide your AHS contract.

Mar. 22nd, 2023

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Verified Customer

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BRAD Buckeye, AZ

I appreciate how quickly my service request was taken car of.

2 years ago

Reply from American Home Shield

Hi Brad, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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Verified Customer

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Roxanne Cahill McKinleyville, CA

Process of making and completing a claim was super easy and fast.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 21st, 2023

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Verified Customer

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Morris Collins Tipton, OK

Representative was professional and took care of me 100% as expected!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 21st, 2023

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Verified Customer

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LOLITA Searcy, AR

They were very patient with me on helping me get the best service possible.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 21st, 2023

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Verified Customer

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TERRY Austin, TX

Very trustworthy company with excellent customer service support!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 21st, 2023

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Verified Customer

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Sarina Zimmerman Reno, NV

I had a great experience with American Home Shield. It was super quick!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2023

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Verified Customer

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Joyce Toro Toms River, NJ

Disappointed with Sears repair service. Massive waste of time. Central Appliance was great.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2023

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Verified Customer

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Alex Gerbig Miami, FL

The issues was diagnosed and resolved super fast. No hold ups or hick-ups.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 16th, 2023

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Verified Customer

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HAMID San Antonio, TX

The A's were professional people. They arrived in time as agreed.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2023

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Verified Customer

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ROBERT Edgewater, MD

Easy to deal with and actually stand by with what they say they will do

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2023

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Verified Customer

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DARICE Phoenix, AZ

They handled the replacement of microwave very professionally

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2023

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Verified Customer

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THOMAS Staten Island, NY

A good service, brings value to ones home repair and maintenance needs.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2023

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