American Home Shield: Read 34,871 User Reviews From Real Homeowners

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LUIS SALDIVAR Houston, TX

Bad overall service. The company and their subcontractors think that the clients do not have access to google and cannot figure out the fair market value of replacing an AC.

2 years ago

Reply from American Home Shield

Luis, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 27th, 2023

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Kristine Williams

Used to service to rekey house. All went well and rep was professional

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 27th, 2023

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Steven Blassingame GA

Outstanding service! Promptly dispatched service company to handle my issue.

2 years ago

Reply from American Home Shield

Hi Steven, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

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Kathy Godwin Tallassee, AL

Good service and well worth the money!! I've used them several times

2 years ago Edited March 1, 2023

Reply from American Home Shield

Hi Kathy, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 24th, 2023

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Dennis Olivares Dallas, TX

It's been good so far. I have utililzed it for fixing my a/c and water heater.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 27th, 2023

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James Daigle Las Vegas, NV

Repair was done in a timely manner by a professional service technician.

2 years ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

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JAMES Macon, GA

The promptness of the repairman to be on time when scheduled.

2 years ago

Reply from American Home Shield

HiJames, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

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MARISELA Visalia, CA

I don't recommend this company to anyone it took them four months to replace my home refrigerator and they wouldn't let me speak to a manager and customer service sucked

2 years ago

Reply from American Home Shield

Marisela, Thank you for letting us know about your concerns regarding your Refrigerator request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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Karl Stempel Tucson, AZ

EZ online services I wish the service fee wasn’t so high though

2 years ago

Reply from American Home Shield

Hi Karl,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 24th, 2023

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David MacKay

Fast determination and fast resolution! I couldn’t expect better service.

2 years ago

Reply from American Home Shield

Hi David, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 24th, 2023

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Smith TheCeo111 (Davis Smith) Thibodaux, LA

Great worker I love outlaw company the company is on time and get the job done

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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LAN

Easy to request the service. Also the second opinion offer is very good feature

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 27th, 2023

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Rick Walker Mobile, AL

Curtious professional installation very fast and friendly completion

2 years ago

Reply from American Home Shield

Hi Rick, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 24th, 2023

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JOHN Fargo, ND

Great people. Always there to help, assist. Only a phone call away.

2 years ago

Reply from American Home Shield

Hi John,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 24th, 2023

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MONA Beverly Hills, FL

The automated phone service was good! Was not happy with the past .

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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TERESA Washington, DC

Better coverage than other service providers. Excellent response time.

2 years ago

Reply from American Home Shield

Hi Teresa,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 23rd, 2023

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Leah Marie Ozark, AL

I like the coverage they offer. If they can't fix it they replace it

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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LaTorsha Rogers Talladega, AL

So far, no complaints. As long as my monthly rate DOESN'T increase again.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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JAMES Boardman, OR

Love the Representative they are very helpful and eager to a find solution to my problem.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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CINDY Spanish Fork, UT

They will cover what needs to be covered and actually be useful.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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SHALANA Avon, MA

I like that they are very professional and that they respond to you quickly.

2 years ago

Reply from American Home Shield

Hi Shalana, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 22nd, 2023

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VINCENT

service was efficient friendly and completed his work timely

2 years ago

Reply from American Home Shield

Hi Vincent, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 22nd, 2023

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Mark Ford Stuarts Draft, VA

Great Company! Easy to deal with and always comes through when needed!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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JOAN Philadelphia, PA

Response to service calls is very slow - not AHS, but the time it takes for someone to actually arrive is 1-2 weeks.

2 years ago

Reply from American Home Shield

Hi Joan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter

Feb. 23rd, 2023

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Tina Scott The Villages, FL

Very fast with response. Easy to use online service to schedule an apoointment.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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ROSALIND Inglewood, CA

I’m very happy with the service provided by American Home Shield.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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JACK Mustang, OK

American Home Shield saves me money, bottom line. I am very grateful.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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Darryl Walker Washington, DC

Customer service has a problem armoring your wishes of not allowing certain technicians to come to your home

2 years ago

Reply from American Home Shield

Hi Darryl, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Larry Carter Gate City, VA

Provided a professional Plumber to diagnose the problem and correct the issue.

2 years ago

Reply from American Home Shield

Hi Larry, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 22nd, 2023

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ESPERANZA Fresno, CA

I liked that they were very fast on sending someone to fix my dryer.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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STACIE Tallahassee, FL

Great customer service. Very helpful and accommodating to service requests.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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SYDNEY Aberdeen, MD

Company has handled all of my service requests quickly and to my satisfaction.

2 years ago

Reply from American Home Shield

Hi Sydney, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 22nd, 2023

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TERRY Punta Gorda, FL

I like an outlet to hire a repairman, but I do not like being ghosted.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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JAMES Tulsa, OK

Everything went smoothly and my repair was done professionaly!

2 years ago

Reply from American Home Shield

Hi James, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 22nd, 2023

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THOMAS Fredericksburg, VA

Appreciate AHS' ability to expedite the customer's request for service.

2 years ago Edited January 10, 2024

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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JONATHAN Denver, CO

Responsive and timely - no hassel sent repairman and accepted the results.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 21st, 2023

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Cathleen F. Las Vegas, NV

Easy to schedule. Customer service has greatly improved since last year.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 17th, 2023

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Ursula Jackson Richmond Hill, GA

I have requested couples times for a hard copy of my contract and I have receive it, still waiting on it!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2023

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WAYNE Hazlehurst, GA

the very short turn around time in getting my problem resolved

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2023

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R Barter Mobile, AL

Excellent service from y’all been with American Home Shield for four years

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 17th, 2023

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Brigitte Richards North Las Vegas, NV

I got immediate answer to my request when I completed an online claim

2 years ago

Reply from American Home Shield

Hi Brigitte,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 15th, 2023

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Linda Carter Baltimore, MD

Was understanding with my issues and had a great company to fix my issue.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 15th, 2023

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Manuel Duran Karina Hernandez Round Rock, TX

The service was fast and the company assigned did a good job.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 15th, 2023

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CRAIG Reno, NV

Service was great. Was able to fix immediately and right first time

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 15th, 2023

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CHARLES Houston, TX

Everyone that we have dealt with have been very professional and friendly..

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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John Pszoniak Barstow, CA

Service was quick to reply and then professionally preformed.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 14th, 2023

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STEVEN Madera, CA

Good company, they make sure your claim is handled on a timely manner.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 14th, 2023

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JOAN

Some of the Companies. Too long to get parts. Went 20 days in August of 2021 with out AC. Unexcecuseable.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 14th, 2023

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Amy Richardson Franklin, TN

I think that AMS is a great company that provides a great service to their customers.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 9th, 2023

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CORI Santa Cruz, CA

The man who came out to the house was prompt and knowledgeable!

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 9th, 2023

American Home Shield Reviews