American Home Shield: Read 34,384 User Reviews From Real Homeowners

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steven ruel San Jose, CA

they short paid my claim on the garage door opener

2 years ago

Reply from American Home Shield

Hi Steven, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced.

Jun. 9th, 2022

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Verified Customer

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Joan verdier Fresno, CA

I have been waiting since November to get a problem fixed.

2 years ago

Reply from American Home Shield

Hi Joan, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred. Please provide your property address.

Jun. 10th, 2022

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Verified Customer

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Loc Pham Houston, TX

They send bad professionals to fix things that over charge for services.

2 years ago

Reply from American Home Shield

Hi Loc, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred. Please provide your AHS contract number.

Jun. 10th, 2022

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Verified Customer

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Linda K. vonQuintus Austin, TX

I am rating American shield - very poor customer service!!!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 13th, 2022

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Verified Customer

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AB Charleston, SC

I have had the same issue with my AC and they won't replace my unit

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jun. 13th, 2022

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Verified Customer

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Pamela Kubiak Visalia, CA

The auto prompt, didn't take my call Properly. Scam me out of $100

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 13th, 2022

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Verified Customer

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david bass Indio, CA

the plumber was here maybe 10 minutes, the next day I had the same issue

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 2nd, 2022

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Verified Customer

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Lori Faux

My home repairs are not complete and I can't get a supervisor to discuss anything

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 2nd, 2022

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Verified Customer

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gary brown Valrico, FL

have been out for my a/c 4 in less then a year

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 6th, 2022

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Verified Customer

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Kim Hedden Fayetteville, GA

I'm still waiting on reimbursement from my Septic Tank being empty

2 years ago

Reply from American Home Shield

Hi Kim, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution.

Jun. 6th, 2022

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Verified Customer

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Liz Parsons Cary, IL

Twice in two months not provided with help; no call back or confirmation of fix

2 years ago

Reply from American Home Shield

Hi Liz, Thank you for bringing the delay in service to our attention. I would be glad to speak with you to reach a resolution. Please provide your AHS contract number.

Jun. 6th, 2022

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Verified Customer

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Rick Phillips Fort Worth, TX

Customer service call center is very difficult to deal with

2 years ago

Reply from American Home Shield

Hi Rick, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address.

May. 30th, 2022

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Verified Customer

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Chessa Lawton, OK

Because the people I talk to are always vague

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 27th, 2022

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Verified Customer

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Kenneth Temecula, CA

Recently rejected claims Not able to understand telephone Staff

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 27th, 2022

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Verified Customer

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Sid Bansal Barrington, IL

I am in a constant circle as your agents never have the info

2 years ago

Reply from American Home Shield

Hi Sid, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your property address.

May. 27th, 2022

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Verified Customer

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Sean Lewis Plano, TX

Unable to get them to realize to fix the AC both pieces have to be replaced.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jun. 1st, 2022

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Verified Customer

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Amy Ingram Montgomery, AL

This is the third time in one month our air conditioner has gone out!

2 years ago

Reply from American Home Shield

Hi Amy, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address. Please provide your AHS property address.

May. 30th, 2022

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Verified Customer

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Wanda Mesquite, TX

I got transfered to 6 people and hung up on twice221

2 years ago

Reply from American Home Shield

Hi Wanda, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS property address.

May. 19th, 2022

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Verified Customer

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Richard Losch Dallas, TX

out of 3 claims they only helped me on 1

2 years ago

Reply from American Home Shield

Hi Richard, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your Ahs contract number.

May. 19th, 2022

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Verified Customer

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LORRAINE DENISE SMITH Katy, TX

Not happy about follow up on service calls

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 19th, 2022

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Verified Customer

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Desiree Taylor Winder, GA

Nobody can tell me what happened to my referral money

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 19th, 2022

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Verified Customer

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Larry Watson Bethel Park, PA

Lack of communication caused my repair to go unresolved

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 13th, 2022

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Verified Customer

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Tim Graham, WA

No adequate customer support and quality of replacement parts

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

May. 13th, 2022

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Verified Customer

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Garvin Richard Matthews Orlando, FL

The company that they hire are better treated than there own customers

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 13th, 2022

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Verified Customer

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Michael Kwame Twum Chicago, IL

Poor choice of vendors. Poor escalation process and management process

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 16th, 2022

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Verified Customer

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Christopher Dean Tacoma, WA

Horrible service - it took begging and going to the BBB to get hel

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 16th, 2022

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Verified Customer

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Chris Hopkinson

The venders used to correct out problems were poor

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 13th, 2022

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Verified Customer

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Larry D Utsler Visalia, CA

I have waited sense March 10, 2022 to replace my refrigerator compressor.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 6th, 2022

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Verified Customer

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JACQUELINE WEITZ Los Angeles, CA

Send the wrong expert and don't listen while I spend thousands

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 6th, 2022

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Verified Customer

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Michelle Fredrickson Las Vegas, NV

He didn't return my call after calling him twice to finish job

2 years ago

Reply from American Home Shield

Hi Michelle, I hate to hear about the issues that have occurred with AHS. I would be glad to speak with you to assist with a resolution.

May. 6th, 2022

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Verified Customer

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Janice Potts Moreno Valley, CA

Poor billing system. No follow through on problems.

2 years ago

Reply from American Home Shield

Hi Janice, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your AHS property address.

May. 6th, 2022

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Verified Customer

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Sybil plaskett Richmond, VA

Lack of communication. The customer service reps were not very helpful.

2 years ago

Reply from American Home Shield

Hi Sybil, Hi A,
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to assist with a resolution.

May. 5th, 2022

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Verified Customer

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John Atterbury San Antonio, TX

Don't follow up with their contractors; lie about reimbursements

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 5th, 2022

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Verified Customer

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Xxx

Sent some one to do a job and did not know how to do the job.

2 years ago

Reply from American Home Shield

Hello and thank you for your feedback. I am sorry to hear that the issue was not resolved. I would be happy to speak with you to assist wit this matter. Please provide your contract number so that I may locate your account.

May. 3rd, 2022

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Verified Customer

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Earl Cox Jr Saint Augustine, FL

Send very poor quality contractor who takes weeks to fix problem

2 years ago

Reply from American Home Shield

Hi Earl. Thank you for taking time to write about your service experience. I am sorry to hear that the issue was not resolved to your satisfaction. I would be happy to speak with you to discuss this matter further. Please provide your contract number so that I may locate your account.

May. 3rd, 2022

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Verified Customer

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Margo Sanden Chandler, AZ

you left me without a refrigerator for 2 months!!! worst ever customer service

2 years ago

Reply from American Home Shield

Hi Margo, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your AHS contract number or property address.

May. 6th, 2022

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Verified Customer

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sandra sperisen Chico, CA

waiting to long and phone personnel barely speak english

2 years ago

Reply from American Home Shield

Hi Sandra, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further.

May. 5th, 2022

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Verified Customer

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Matthew Pacer Granbury, TX

Unable to fulfil contractual obligations in a timely manner.

2 years ago

Reply from American Home Shield

Hi Matthew, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve.

Apr. 22nd, 2022

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Verified Customer

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R Fechner Marble Falls, TX

We have spent countless hours only to NOT have our warranty issues resolved.

2 years ago

Reply from American Home Shield

Hi R, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve. Please provide your contract number.

Apr. 22nd, 2022

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Verified Customer

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Christopher Evart Hodgen Beaver, PA

Bad communication. No loyalty to long term customers. Long waits for providers

2 years ago

Reply from American Home Shield

Hi Christopher. We appreciate your feedback. I am sorry to hear you have not been pleased with the service provided. I would be happy to speak with you to assist with any unresolved issue.

Apr. 22nd, 2022

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Verified Customer

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Scott Hammon Floresville, TX

Responsiveness is horrible. I have had an open ticket since July 2021.

2 years ago

Reply from American Home Shield

Hi Scott. Thank you for bringing this issue to our attention. I am sorry to hear you issue still has not been resolved. I would be happy to look into this further and follow up with you.

Apr. 22nd, 2022

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Verified Customer

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Douglas McMillan

Did not offer 2nd option. Customer service not good

2 years ago

Reply from American Home Shield

Hi Douglas, I hate to hear about the communication issues that have been experienced. I would be glad to speak with you to reach a resolution.

Apr. 13th, 2022

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Verified Customer

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Jack Schwartzberg

The worst call center and worst company I have ever dealt with

2 years ago

Reply from American Home Shield

Hi Jack, I hate to hear about the issues that you have experienced. I would be glad to speak with you to reach a resolution.

Apr. 12th, 2022

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Verified Customer

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Andrea Garner

They don't fix anything and you can't reach anyone.. terrible company

2 years ago

Reply from American Home Shield

Hi Andrea. We appreciate your feedback but we do hate to hear that you have not been pleased with your warranty coverage. I would be happy to speak with you to address your concerns further. Please provide your contract number so that I may locate your account.

Apr. 9th, 2022

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Verified Customer

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Toni Dieringer Alliance, OH

Took too long to get replacement and then wasn't comparable to what we had

2 years ago

Reply from American Home Shield

Hi Toni, I hate to hear about the delay in service experienced with AHS. I would be glad to speak with you to assist with a resolution.

Mar. 31st, 2022

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Verified Customer

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Lawrence Wayne Loeper Ladys Island, SC

8 service calls for hvac and they refused to help replace it

2 years ago

Reply from American Home Shield

Hi Lawrence. Thank you for your feedback regarding the service for your HVAC system. I am sorry to hear that issue was not resolved to your satisfaction. I would be happy to follow up with you to address this matter further.

Mar. 31st, 2022

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Verified Customer

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Janet K. Robertson Itasca, TX

They take too long getting service people to your home.

2 years ago

Reply from American Home Shield

Hi Janet. We appreciate your feedback. I am sorry to hear that it took too long to get someone out for your repair issue. I would be happy to speak with you to assist with any unresolved problem.

Mar. 31st, 2022

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Verified Customer

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Lauren Greer

Customer service was very very very poor.

2 years ago

Reply from American Home Shield

Hi Lauren. Thank you for your feedback. I am very sorry to hear that you were not pleased with the customer service you received. I would be happy to speak with you to assist with any unresolved issue.

Mar. 22nd, 2022

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Verified Customer

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Otis Pacifica, CA

Bad experience. Took Three Time get job done

2 years ago

Reply from American Home Shield

Hi Otis. Thank you for taking time to let us know about your service experience. I hate to hear that the job was not resolved to your satisfaction. I would be happy to speak with you regarding this matter.

Mar. 23rd, 2022

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Verified Customer

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Edward Norwood Atlanta, GA

Horrible customer service. I am stilling waiting on a claim from 120 days ago.

2 years ago

Reply from American Home Shield

Hi Edward, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 24th, 2022

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