American Home Shield: Read 34,871 User Reviews From Real Homeowners

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KAREN Belton, TX

Easy to file a claim, and fast response by repairing business

2 years ago

Reply from American Home Shield

Karen, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 18th, 2023

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Janis Adams Dallas, TX

Ease of contact. Quick, efficient, courteous service. Fixed the problem.

2 years ago

Reply from American Home Shield

Janis, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2023

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Robert Hurtado Fresno, CA

They handle all my issues promptly. Electrical and washing machine

2 years ago

Reply from American Home Shield

Robert, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2023

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VANESSA Richmond, VA

My experience was great. Good response time and follow through.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 12th, 2023

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Pat Alstonaldrich WA

The plumber was knowledgeable and gave us great customer service.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 12th, 2023

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CATHERINE MARGIOTTA Houston, TX

I like they answer the phone and are very helpful all the time

2 years ago

Reply from American Home Shield

Catherine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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DAVID Santa Fe, NM

The service people came on time and fixed the problem quickly.

2 years ago

Reply from American Home Shield

David,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 11th, 2023

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Wallace McLoyd Oklahoma City, OK

I enjoy all aspects of what American Homeshield has to offer. No real issues were experienced.

2 years ago

Reply from American Home Shield

Wallace,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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MICHAEL East Orange, NJ

Very on top of your home problems and a person is sent out asap.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 11th, 2023

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OUISA (not Louisa) Harker Heights, TX

Response time, courteous, didn't make me feel stupid, knowledgeable.

2 years ago

Reply from American Home Shield

Ouisa,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 11th, 2023

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KATIE Fayetteville, NC

My claims have always been handled professionally and quicklu.

2 years ago

Reply from American Home Shield

Katie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 11th, 2023

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KENNETH Kansas City, KS

Very easy to get repairs done and quickly. We’ll worth the money

2 years ago

Reply from American Home Shield

Kenneth, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 11th, 2023

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David Melford

Always friendly quick Help, Easy to use Dashboard and follow up texts

2 years ago

Reply from American Home Shield

David, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 11th, 2023

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Kris Lalk Acworth, GA

Quick response. She was very helpful. Liked the plumber they sent.

2 years ago

Reply from American Home Shield

Kris, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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KATHERINE Peoria, AZ

Very professional and cautious. Gets someone to your home fast.

2 years ago

Reply from American Home Shield

Katherine,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 11th, 2023

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JOHN Alexandria, VA

The prices for services paid for by American Home Shield only attract average to below average service providers. You get what you pay for!

2 years ago

Reply from American Home Shield

John, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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DEBRA Lufkin, TX

I received notice AHS is evaluating my claim and my coverage. It’s not covering my claim. What’s up with that?

2 years ago

Reply from American Home Shield

Debra, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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L. Jason Smith Cordova, TN

Quick. Simple. Professional. Timely. Great experience on my most recent ticket.

2 years ago

Reply from American Home Shield

Hi Jason,
Your feedback is appreciated and we hope you continue to enjoy the professionalism that we provide!

Jan. 5th, 2023

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Joel Curry Jacksonville, FL

They are very responsive and easy to work with. The process is simple and fast.

2 years ago

Reply from American Home Shield

Mr. Curry,

Hey Joel, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out.

Sincerely,
Mariah

Dec. 27th, 2022

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CHERIE Baltimore, MD

The prompt service I received and the professionalism of the agent.

2 years ago

Reply from American Home Shield

Hi Cherie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 27th, 2022

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SERENA Maricopa, AZ

The guy said the heating system was fixed but it wasn’t! I’ve been without heat for four days. He coming back tomorrow so we’ll see what he does to get it fixed.

2 years ago

Reply from American Home Shield

Hi Serena, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 22nd, 2022

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Shelow DHarris Madison, AL

This company not customer friendly, never follow up on works with their own contractors. Bottom line: Sad!!due to unfairly treatment voice as in UTV!God speed!

3 years ago

Reply from American Home Shield

Good morning Shelow, I hate to hear about your most recent customer service experience and the unsatisfactory treatment. I would be glad to speak with you to discuss this. Please provide your AHS contract number.

Sep. 15th, 2022

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William Mayne Kansas City, MO

Horrible company, they are a complete scam. they deny all your claims and will not refund you your money when they tell you they can't cover your property

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 7th, 2022

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RENEE Des Moines, IA

They have been very helpful in assisting with repairs in a speedy manner.

3 years ago

Reply from American Home Shield

Hi Renee, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 8th, 2022

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TRAVIS Fredericksburg, VA

the representatives have always been friendly and very helpful.

3 years ago

Reply from American Home Shield

Hi Travis, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 16th, 2022

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Teri Buchholz Rochester, NY

Very quick to get repairs completed. Will renew with you if finances allow.

3 years ago

Reply from American Home Shield

Hi Teri, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2022

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Thomas Clark Maywood, IL

The electrician was professional, helpful, and knew his craft.

3 years ago

Reply from American Home Shield

Hi Thomas, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Keith DosReis Charlotte, NC

I would put zero stars if it allowed me to! I have so much I could say but to keep it short , it took me almost 7 months to get a new HVAC system. You do the Math

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 1st, 2022

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Selena Cook Midland, TX

Fast, professional, and polite. The job was handled quickly and correctly!!

3 years ago

Reply from American Home Shield

Hi Selena, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 2nd, 2022

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Abe Philips Plano, TX

Wait times for customer support are much shorter than they used to be. Thanks!

3 years ago

Reply from American Home Shield

Hi Abe, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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DONNA Murrieta, CA

Accord appliance did an excellent job. They were very professional.

3 years ago

Reply from American Home Shield

Hi Donna, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2022

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DONNA Columbia, MD

I loved everything. they were quick to get me scheduled. the techs were great

3 years ago

Reply from American Home Shield

Hi Donna, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Cheri Knoy Royse City, TX

Easy to use the website, quick response and resolution of the problem!

3 years ago

Reply from American Home Shield

Hi Cheri, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 26th, 2022

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Vince Beaverton, OR

It’s too hard to get AHS to commit to replacing an item. I had to make SEVERAL calls to them and they do not respect the repair technician’s recommendation.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

May. 26th, 2022

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MYKIESHA Baltimore, MD

Tech was knowledgeable and professional. Came on time and left a clean work area.

3 years ago

Reply from American Home Shield

Hi Mykiesha, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 31st, 2022

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ro-ji@comcast.net Antioch, CA

I was happy with the timely fashion in which the work was done

3 years ago

Reply from American Home Shield

Hi, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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CLESHETTA Milwaukee, WI

Took months to repair appliances. Once I complained to the state they finally replaced the appliance. Poor customer service

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Cleshetta, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 20th, 2022

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LOUANNE Springfield, OH

I loved the initial service request and had numerous calls to get the plumbing stoppage fixed.

3 years ago

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TIMOTHY Columbus, OH

Great job all good quick and efficient will recommend to any one

3 years ago

Reply from American Home Shield

Hi Timothy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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PATRICIA Plainfield, IL

Excellent customer service, prompt resolution to my problem.

3 years ago

Reply from American Home Shield

Hi Patricia, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 20th, 2022

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Alishia Rhodes Lawrenceville, GA

Helped me with my issues with my home appliances and electrical outlet

3 years ago Edited May 25, 2022

Reply from American Home Shield

Hi Alishia, We appreciate your feedback and hope you continue to enjoy!

May. 19th, 2022

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Vanessa Sligar Mobile, AL

Good response to service requests Professional contractors used

3 years ago

Reply from American Home Shield

Hi Vanessa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Leslie Jammer Shreveport, LA

Ease of process and the customer service agents are top notch!!

3 years ago

Reply from American Home Shield

Hi Leslie, We appreciate your feedback and hope you continue to enjoy AHS and the exceptional customer service that we provide!

May. 24th, 2022

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Heather Murphy San Antonio, TX

Customer service is not as good as it used to be. Service providers are excellent.

3 years ago Edited May 20, 2022

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Myra Knowles Santa Clara, CA

Service member was timely, knowledgeable and courteous. Thank you very much.

3 years ago

Reply from American Home Shield

Hi Myra, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Napoleon Hinton

Quality Service and everything was timely and professional

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Napoleon, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Sue Adams Pineville, LA

I received a Prompt phone answer and had a very polite operator

3 years ago

Reply from American Home Shield

Hi Sue, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Nick Hamaker Sacramento, CA

The dispatch from AHS to local contractor is slow, the appt set in system does not relate to local company.

3 years ago

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Steve Pitman Largo, FL

American home shield covered my hot water heater with no issues,process was quick and efficient

3 years ago

Reply from American Home Shield

Hi Steve. Thank you so much for the positive feedback. We are so happy to know that the issue with your water heater was resolved to your satisfaction. Please continue to let us know how we are doing. Thank you for choosing AHS.

Dec. 18th, 2021

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Amelya Wilmott Owasso, OK

Horrible service, rude associates, atrocious communication. Took over 3 months and $2000 to get our air conditioner fixed. Embarrassed I gave them a penny.

4 years ago

Reply from American Home Shield

Hi Amelya. I am sorry to hear that you were not please with the service you received for your air conditioning. I would be happy to speak with you to further address this issue.

Sep. 29th, 2021

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