American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Latriana Robertson

The organization assigns companies that do not provide proper service.

2 years ago

Reply from American Home Shield

Dear Latriana, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Oct. 19th, 2023

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Verified Customer

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William Long Ashburn, VA

poor rating as last service request not fixed

2 years ago

Reply from American Home Shield

Dear William, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 4th, 2023

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Bradley Cleveland, OH

misleading information, awful customer service

2 years ago

Reply from American Home Shield

Bradley, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 7th, 2023

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Verified Customer

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Kristen Donchess Anchorage, AK

Less than desirable service. I never get the same information rep to rep.

2 years ago

Reply from American Home Shield

Kristen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 20th, 2023

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Pradip Chicago, IL

Not worth it. The service companies scam

2 years ago

Reply from American Home Shield

Dear Pradip, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jul. 5th, 2023

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Verified Customer

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Nathan Chesapeake, VA

I just want my a/c working. I haven’t had working a/c for 3 weeks now.

2 years ago

Reply from American Home Shield

Dear Nathan, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 5th, 2023

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Richard Springfield, VA

The worst! High deductible/fees, and they don’t honor their commitments.

2 years ago

Reply from American Home Shield

Dear Richard, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jun. 29th, 2023

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brandy toney San Francisco, CA

If I could give 0 stars, I would. They breached their contract

2 years ago

Reply from American Home Shield

Brandy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 26th, 2023

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Sara Henderson, NC

We like the fact that contractors will be found and sent to do the work for us.

2 years ago

Reply from American Home Shield

Dear Sara, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Amos Mccree Woodbridge, VA

Will say something is covered until it needs to be replaced!

2 years ago

Reply from American Home Shield

Amos, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Melanie St Louis, MO

Poor quality of contractors. Poor Customer Service at American Home Sheild.

2 years ago

Reply from American Home Shield

Dear Melanie, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 8th, 2023

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Janet St Louis, MO

The cost doubled this year. I have been with AHS over 20 years.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Janet, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 7th, 2023

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George Georgetown, TX

AHS uses any means possible to keep from having to replace major appliances.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi George, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

May. 31st, 2023

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Verified Customer

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Vicky Sewell, NJ

Would give 0 if I could. Wont cover bad appliance. No appeals, no 2nd opinion

2 years ago

Reply from American Home Shield

Vicky, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

May. 31st, 2023

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Verified Customer

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Austin Lyles Richmond, TX

Have terrible contractors and don’t help to find decent ones

2 years ago

Reply from American Home Shield

Austin, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

May. 30th, 2023

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Verified Customer

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Barbara Oakland, CA

Still waiting for refund check promised.

2 years ago

Reply from American Home Shield

Barbara, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 24th, 2023

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David Sterling Chicago, IL

Already saying you won't fix issues. Not a good start

2 years ago

Reply from American Home Shield

David, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 24th, 2023

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Agnes Arlington, TX

They pay the minimum. It’s not worth it

2 years ago

Reply from American Home Shield

Hi Agnes, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 19th, 2023

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Sajjad Baltimore, MD

All the time is not sure what includes in the contract or what is not.

2 years ago

Reply from American Home Shield

Sajjad, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Alexander Tzvetansky Las Vegas, NV

My valve still not fixed. Last vendor did not come to my house.

2 years ago

Reply from American Home Shield

Hi Alexander, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

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Verified Customer

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Lisa Vizgaudis Centralia, WA

Horrible customer service, I have been waiting for 2 months for a repair.

2 years ago

Reply from American Home Shield

Hi Lisa, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 23rd, 2022

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E.M. Reseda, CA

AHS finds a way to deny most of items I wanted fixed. Not worth the cost.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed

Dec. 17th, 2022

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Amy Montoya Austin, TX

Rip off. Any visit cost $75, a visit without AHS would be that much anyway

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Amy,
Your feedback is greatly appreciated to help us improve your AHS experience. I would be glad to speak with you to assist with a resolution.

Dec. 16th, 2022

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Gladys Woodard Lansing, MI

The customer gets treated very very poorly. No one cares, Service is horrible.

2 years ago

Reply from American Home Shield

Gladys, Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 17th, 2022

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F. Scott Pereles Carmel, CA

They are stingy and have sent companies that did not do the repair properly

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 9th, 2022

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Verified Customer

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Wes Battle

Service sucks they are delaying our work

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 1st, 2022

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Verified Customer

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Sherry Lanzino Severna Park, MD

Takes too long to get an answer, lots of uncovered items

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 1st, 2022

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Verified Customer

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Phillip Dougherty Omaha, NE

Their customer service has lied to me many times about pricing.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 2nd, 2022

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Verified Customer

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Charlie Mensinger Newark, CA

They take your money and look for ways to not have items fixed

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 2nd, 2022

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Verified Customer

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Wanda Woodards-harris Philadelphia, PA

1 inexperience techs searching for a new home warranty

3 years ago

Reply from American Home Shield

Hi Wanda.
I hate to hear about your service experience and the tech who serviced you. I would be glad to speak with you to resolve this.

Nov. 28th, 2022

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Verified Customer

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Connie Rapid City, SD

Been almost a month trying to get my stove and fridge fixed

3 years ago

Reply from American Home Shield

Hi Connie, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Dec. 7th, 2022

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Verified Customer

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Keyana Hemyari Dallas, TX

Customer service was extremely unhelpful and did not promptly follow up

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 17th, 2022

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Verified Customer

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Jdkfjfjf

Band aid the problems & pick companies that are horrendous to fix

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 17th, 2022

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Verified Customer

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don schatzel West Sacramento, CA

Evaluated my problem not sure they solved it

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 18th, 2022

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Verified Customer

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Richard Mason

Quality of service providers, especially HVAC

3 years ago Edited August 8, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 10th, 2022

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Verified Customer

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Hamik Modesto, CA

Hires cheap contractors and approves the lowest price item to fix the issues!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 10th, 2022

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Verified Customer

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Arealle Franklin Mobile, AL

Poor customer service. Contracted with some poor companies in my area.

3 years ago

Reply from American Home Shield

Hi Arealle, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be glad to speak with you to resolve the issue,

Nov. 12th, 2022

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Brittain Denise Watkinsville, GA

They agreed to pay me a small portion for a new ac and never have.

3 years ago

Reply from American Home Shield

Hi Brittain, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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DAVID PEREZ III Katy, TX

Contractor repaired manifold and now pipes are leaking

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 4th, 2022

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Verified Customer

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Jenny Janas Kailua, HI

They never fixed the problem and never showed up on time

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 4th, 2022

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Verified Customer

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Sean Keith Noble, OK

Because they did not fix the issue on my HVAC. Took 4 service calls.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 27th, 2022

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Donald L Dahl San Antonio, TX

I have unresolved circuit breaker issue.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Donald, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Tyrone Thomas Sr. Pompano Beach, FL

Its been a month and a half and I still didn't receive my dryer

3 years ago

Reply from American Home Shield

Hi Tyrone, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 13th, 2022

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Pamela Stone Manchester, NH

This company have terrible contractors working for the customers

3 years ago

Reply from American Home Shield

Hi Pamela, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 7th, 2022

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Verified Customer

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Luster Fort Saint Louis, MO

I have been waiting over 3 weeks to have a ceiling leak fixed.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 29th, 2022

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Renita Howard Chicago Heights, IL

Horrible customer service and AC vendor robbed us in services

3 years ago

Reply from American Home Shield

Hi Renita, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Liezl West Palm Beach, FL

Our bathtub is still clogged. It's very hard to get a direct answer

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 29th, 2022

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Percy Bell Newport News, VA

I have been trying for over 2 weeks to get a second opinion on my AC

3 years ago

Reply from American Home Shield

Hi Percy, Thank you for sharing your feedback about your most recent AHS experience and the delay to have your AC repaired. I would be glad to speak with you to address your issues.

Sep. 22nd, 2022

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Patsy Baggs Grand Prairie, TX

I didn't get the results required to take care of my problem

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 15th, 2022

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Robert Bleakley Sparta, NJ

Nightmare to deal with. I have two UNRESOLVED claims from last year.

3 years ago

Reply from American Home Shield

Hi Robert, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

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