American Home Shield: Read 34,293 User Reviews From Real Homeowners

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Carol Columbia, MD

Technician was fabulous . Work was done to our satisfaction

1 year ago

Reply from American Home Shield

Dear Carol, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 26th, 2023

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CLee Newark, DE

Great communication, reliable, timely, professional.

1 year ago

Reply from American Home Shield

Dear CLee, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 26th, 2023

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Christopher Charlotte, NC

Great response time and great value for the money

1 year ago

Reply from American Home Shield

Dear Christopher, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 26th, 2023

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Susan

Customer service reps have given me THREE different answers as to whether our required repair is covered.

1 year ago

Reply from American Home Shield

Hi Susan, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 26th, 2023

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Kim Roth Pittsburgh, PA

Since AHS bought out HSA I’ve been contemplating canceling my warranty. They have been denying all claims,

1 year ago Edited July 24, 2023

Reply from American Home Shield

Hi Kim,
Please provide us with your contract number or property address for further assistance.

Jul. 26th, 2023

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Vicki Davis

Quick response and excellent service. No issues ever.

1 year ago

Reply from American Home Shield

Vicki, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 20th, 2023

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Michael Rich Memphis, TN

Good value have always covered my issues

1 year ago

Reply from American Home Shield

Michael, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 20th, 2023

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Nola Fairfield, OH

I'm pleased with the promptness of service and the quality of work.

1 year ago

Reply from American Home Shield

Dear Nola, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 19th, 2023

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Chris Washa Seguin, TX

Fast turnaround. But expensive. Monthly rate needs to go down to $50

1 year ago

Reply from American Home Shield

Dear Chris, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 19th, 2023

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Kyrsten

They are horrible. They underwrite issues with your appliances based off their own opinion so they don't have to pay for repairs.

1 year ago

Reply from American Home Shield

Dear Kristen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jul. 19th, 2023

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Joyce Columbia, SC

On time and fixed the problem in about 10 minutes.

1 year ago

Reply from American Home Shield

Joyce, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 19th, 2023

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Salvador San Diego, CA

Easy to open a repair order, track it and fast

1 year ago

Reply from American Home Shield

Salvador, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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mini cat Yuma, AZ

I love the service and the attention this company gives me.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Mini, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 10th, 2023

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Mitesh Cedar Park, TX

1 year ago

Reply from American Home Shield

Mitesh, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Jonathan Puyallup, WA

fairly easy process to obtain a quote and obtain a contract

1 year ago

Reply from American Home Shield

Jonathan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

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Sue Smith Riverside, CA

Always prompt on getting the help needed

1 year ago

Reply from American Home Shield

Dear Sue, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

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Marjorie Clermont, FL

The was very polite and seemed to know what was doing

1 year ago

Reply from American Home Shield

Dear Marjorie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 14th, 2023

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John Silbernagel Myrtle Beach, SC

That came they saw they fixed replaced motor overnight

1 year ago Edited June 21, 2023

Reply from American Home Shield

John, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 16th, 2023

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Federico Cruz Kissimmee, FL

Good service. Solve promptly. The time gap to repair is ambivalent.

1 year ago

Reply from American Home Shield

Dear Federico, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 7th, 2023

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Dr. Ken King Chester, VA

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Dr. Ken King, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 5th, 2023

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JS Austin, TX

Quick and effective service! Great customer service.

1 year ago

Reply from American Home Shield

Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

May. 31st, 2023

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Pedro Valdes Selinsgrove, PA

The service call have not been completed. The result have been disastrous. The right hand does not know what the left hand is doing.

1 year ago

Reply from American Home Shield

Pedro, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

May. 31st, 2023

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Maria Las Vegas, NV

The kindness and courtesy of the personnel.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Raquel Melgarejo Bristol, VA

Very satisfied with the service and fast response.

1 year ago

Reply from American Home Shield

Hi Raquel, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

May. 22nd, 2023

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Verified Customer

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JoAnna Meyer Copperas Cove, TX

Loved how quick we got our AC serviced when it went out.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Verified Customer

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himanshu yadav Wonder Lake, IL

Just had one service request and that was fine

1 year ago

Reply from American Home Shield

Hi Himanshu,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 11th, 2023

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Verified Customer

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RONALD Las Vegas, NV

Security and peace of mind. They respond immediately.

1 year ago

Reply from American Home Shield

Hi Ronald, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 11th, 2023

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Verified Customer

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ESSANCE Plymouth, IN

Good contractors, professionalism, timeliness, and friendly.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Essance, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 11th, 2023

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Verified Customer

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MARTHA Marine, IL

Quick service! Very helpful warranty program!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2023

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Verified Customer

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SHANE Charlotte, NC

The company is good to work with and it is easy to call and set up a repair

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 10th, 2023

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Verified Customer

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Dean Hall Westminster, MD

AHS's contractor network is full of unskilled tradesman. Every company they have dispatched has had an F from the BBB.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 9th, 2023

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Verified Customer

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Laurie Christie

Excellent customer service agents; fast, reliable service.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 9th, 2023

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Verified Customer

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Frank Johnson Southfield, MI

Quality & Quick Service with good repair companies.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 9th, 2023

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Verified Customer

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Angela Tyrrell Los Angeles, CA

How they respond to our calls for service

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 9th, 2023

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Verified Customer

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JEANNIE

Representatives are courteous and service is good.

1 year ago

Reply from American Home Shield

Hi Jeannie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 4th, 2023

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Verified Customer

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MICHAEL Omaha, NE

They send honest reliable people to quickly fix your issue.

1 year ago

Reply from American Home Shield

Hi Michael, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 4th, 2023

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Verified Customer

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HERBERT DANIELS Raleigh, NC

They were able to provide the right contractors to fix my issues.

1 year ago

Reply from American Home Shield

Hi Herbert,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 4th, 2023

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Verified Customer

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Weyman Hall Atlanta, GA

Great service and very useful. Definitely recommend

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 3rd, 2023

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Verified Customer

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Dorian Allen Jackson, MS

Quality service enjoyed airtime my items are fixed

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2023

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Verified Customer

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LUIS Corpus Christi, TX

they took care of any problems right away

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 3rd, 2023

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Verified Customer

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uncle rat Bulverde, TX

I have the most extensive and expensive plan they offer. They raised my price and stopped covering my free standing ice maker

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

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Verified Customer

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Stacey Dubbert Gettysburg, PA

They were very prompt to respond when needed!!

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 3rd, 2023

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Verified Customer

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JONATHAN Salinas, CA

Quick and easy, fast response and good vendors

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 3rd, 2023

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Verified Customer

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daina v San Rafael, CA

Like ease of one call Didn’t like that sometimes takes a long time to get service

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

May. 3rd, 2023

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Verified Customer

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BRIAN Knoxville, TN

Perfect service. They arrived in a timely manner.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 3rd, 2023

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Verified Customer

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Kasongo Kampompo Columbus, OH

Excellent customer service, and promptness

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Verified Customer

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WARD Las Vegas, NV

response time was great and work was done correctly

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 2nd, 2023

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Verified Customer

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PRISCILLA AL

Dependable, experience Techs, and listen to your compliant.

1 year ago

Reply from American Home Shield

Hi Priscilla, Thank you for your feedback about AHS!

May. 1st, 2023

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Verified Customer

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GREGORY Dayton, OH

Quick service and attention to my problem

1 year ago

Reply from American Home Shield

Hi Gregory, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 1st, 2023

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Verified Customer

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Alicia Martinez Annapolis, MD

People were On time and very efficient to work

1 year ago

Reply from American Home Shield

Hi Alicia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 1st, 2023

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