American Home Shield: Read 34,899 User Reviews From Real Homeowners

star star star star star

Donna Linhart Phoenix, AZ

Timely, Prompt, explained problem and solution in understandable terms.

8 years ago

star star star star star

Xiaoyu Hu Austin, TX

American Home Shield Service helped me resolve my issues on time as promised.

8 years ago

star star star star star

Crystal Freeman Houston, TX

Very nice company but a little pricey they will increase your payment if you utilize them.

2 years ago

Reply from American Home Shield

Crystal, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

star star_border star_border star_border star_border

Ms Missy McDonough, GA

The service was so bad that I had to cancel my agreement. The technicians were unprofessional and the service was unpleasant. Instead of continuing to spend money with them, I got a different provider instead.

2 years ago

Reply from American Home Shield

Ms. Missy, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jun. 7th, 2023

star star star star star

Joseph Scottsdale, AZ

Had this warranty ourselves, the cost is competitive and the warranty covers a lot

2 years ago Edited June 5, 2023

Reply from American Home Shield

Hi Joseph, we greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely,Mariah

Jun. 5th, 2023

star star star_border star_border star_border

Harley Lindenmuth Fairborn, OH

I've American Home Shield with my last two homes. It was bought by the seller. Both times American Home Shield had refused to cover the issues I was having.

2 years ago

Reply from American Home Shield

Hi Harley, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 5th, 2023

star star star star_border star_border

Greg Campbell Bloomfield Hills, MI

This program could be very helpful at times however be prepared for the stress of dealing with multiple contractors until you find the right match

3 years ago

Reply from American Home Shield

Hi Greg, Thank you for sharing the news about your repair issue. I would be glad to speak with you to further assist.

Jan. 5th, 2023

star star star star_border star_border

Thawkes2017 Saraland, AL

They are a bit pricier but their customer service is amazing. You don’t have to continuously hassle them to pay for a claim.

3 years ago

Reply from American Home Shield

Hi Tiffany,
Thank you for sharing your AHS experience. I would be glad to speak with you to address the issues that occurred,

Oct. 19th, 2022

star star star star star_border

TexasT Sherman, TX

They usually take care of claims. They aren't the best but 1,000 times better than Choice Home Warranty.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

star star star star star_border

Alex John Aliso Viejo, CA

Great company. However, the customer service should be in the US. The company has a lot of services and decent coverage

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

star star star star_border star_border

Demetrace Williams Milwaukee, WI

I had American Home shield for some year and theyt make you go through too much red tape to file your claim. I don't recommend.

3 years ago

star star star star star_border

Joshua Smith Semmes, AL

American Home Shield was fair in my experience. They did not fight me on claims that were made and offered low rates.

4 years ago

Reply from American Home Shield

Hi Joshua. We appreciate you taking time to write a review. We are happy to know that you are finding the value in your AHS warranty coverage. We look forward to taking care of your next repair need as well.

Dec. 18th, 2021

star star_border star_border star_border star_border

Zenia Livingston

The company worries more about the money than about serving the customer.

5 months ago

Reply from American Home Shield

Hello Zenia Livingston,

Thank you for reaching out to us. We appreciate you contacting us regarding your experience with AHS. If you are still having issues with the AHS claim please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,
Timari H.
American home shield

Sep. 11th, 2025

check_circle

Verified Customer

star star star_border star_border star_border

Floyd

My heat went out and the didn't replace my ferncec

1 year ago

Reply from American Home Shield

Hi Floyd, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Feb. 11th, 2025

check_circle

Verified Customer

star star_border star_border star_border star_border

Nelson Johnson

Don’t have an issue taking premiums, don’t want to pay for repairs.

1 year ago

Reply from American Home Shield

Hi Nelson, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 24th, 2025

check_circle

Verified Customer

star star star_border star_border star_border

Harold

Services are slow to respond. Most items are not covered

1 year ago

Reply from American Home Shield

Hi Harold, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

check_circle

Verified Customer

star star star_border star_border star_border

Charles

The service companies are all out of town, nothing local.

1 year ago

Reply from American Home Shield

Hi Charles, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 23rd, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard

I was supposed to get a reimbursement of $100. and never did.

1 year ago Edited August 15, 2024

Reply from American Home Shield

Hi Richard, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Manish

Slow service responding. Never fix things. Useless home warranty company!

1 year ago

Reply from American Home Shield

Dear Manish, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 8th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Veronica

Dislike their list of contractors and you can't get same day service.

1 year ago

Reply from American Home Shield

Hi Veronica, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Sandy Martinez

Horrible experience with this company. Would never recommend.

1 year ago

Reply from American Home Shield

Hi Sandy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Latriana Robertson

The organization assigns companies that do not provide proper service.

2 years ago

Reply from American Home Shield

Dear Latriana, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Oct. 19th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

William Long Ashburn, VA

poor rating as last service request not fixed

2 years ago

Reply from American Home Shield

Dear William, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 4th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Bradley Cleveland, OH

misleading information, awful customer service

2 years ago

Reply from American Home Shield

Bradley, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 7th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Kristen Donchess Anchorage, AK

Less than desirable service. I never get the same information rep to rep.

2 years ago

Reply from American Home Shield

Kristen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 20th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Pradip Chicago, IL

Not worth it. The service companies scam

2 years ago

Reply from American Home Shield

Dear Pradip, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jul. 5th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Nathan Chesapeake, VA

I just want my a/c working. I haven’t had working a/c for 3 weeks now.

2 years ago

Reply from American Home Shield

Dear Nathan, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 5th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard Springfield, VA

The worst! High deductible/fees, and they don’t honor their commitments.

2 years ago

Reply from American Home Shield

Dear Richard, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jun. 29th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

brandy toney San Francisco, CA

If I could give 0 stars, I would. They breached their contract

2 years ago

Reply from American Home Shield

Brandy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 26th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Sara Henderson, NC

We like the fact that contractors will be found and sent to do the work for us.

2 years ago

Reply from American Home Shield

Dear Sara, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 21st, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Amos Mccree Woodbridge, VA

Will say something is covered until it needs to be replaced!

2 years ago

Reply from American Home Shield

Amos, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 15th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Melanie St Louis, MO

Poor quality of contractors. Poor Customer Service at American Home Sheild.

2 years ago

Reply from American Home Shield

Dear Melanie, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 8th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Janet St Louis, MO

The cost doubled this year. I have been with AHS over 20 years.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Janet, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 7th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

George Georgetown, TX

AHS uses any means possible to keep from having to replace major appliances.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi George, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

May. 31st, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Vicky Sewell, NJ

Would give 0 if I could. Wont cover bad appliance. No appeals, no 2nd opinion

2 years ago

Reply from American Home Shield

Vicky, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

May. 31st, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Austin Lyles Richmond, TX

Have terrible contractors and don’t help to find decent ones

2 years ago

Reply from American Home Shield

Austin, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

May. 30th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Barbara Oakland, CA

Still waiting for refund check promised.

2 years ago

Reply from American Home Shield

Barbara, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 24th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

David Sterling Chicago, IL

Already saying you won't fix issues. Not a good start

2 years ago

Reply from American Home Shield

David, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 24th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Agnes Arlington, TX

They pay the minimum. It’s not worth it

2 years ago

Reply from American Home Shield

Hi Agnes, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 19th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Sajjad Baltimore, MD

All the time is not sure what includes in the contract or what is not.

2 years ago

Reply from American Home Shield

Sajjad, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Alexander Tzvetansky Las Vegas, NV

My valve still not fixed. Last vendor did not come to my house.

3 years ago

Reply from American Home Shield

Hi Alexander, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Lisa Vizgaudis Centralia, WA

Horrible customer service, I have been waiting for 2 months for a repair.

3 years ago

Reply from American Home Shield

Hi Lisa, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 23rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

E.M. Reseda, CA

AHS finds a way to deny most of items I wanted fixed. Not worth the cost.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed

Dec. 17th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Amy Montoya Austin, TX

Rip off. Any visit cost $75, a visit without AHS would be that much anyway

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Amy,
Your feedback is greatly appreciated to help us improve your AHS experience. I would be glad to speak with you to assist with a resolution.

Dec. 16th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Gladys Woodard Lansing, MI

The customer gets treated very very poorly. No one cares, Service is horrible.

3 years ago

Reply from American Home Shield

Gladys, Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 17th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

F. Scott Pereles Carmel, CA

They are stingy and have sent companies that did not do the repair properly

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 9th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Wes Battle

Service sucks they are delaying our work

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 1st, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Sherry Lanzino Severna Park, MD

Takes too long to get an answer, lots of uncovered items

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 1st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Phillip Dougherty Omaha, NE

Their customer service has lied to me many times about pricing.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 2nd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Charlie Mensinger Newark, CA

They take your money and look for ways to not have items fixed

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 2nd, 2022

American Home Shield Reviews