American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Regina Hamm Tuscumbia, AL

Keep getting runaround every time I call to get cooktop replaced.

3 years ago

Reply from American Home Shield

Hi Regina. Thank you for letting us know the service issue with your cooktop has not been resolved. I would be happy to look into this matter and follow up with you.

Dec. 9th, 2021

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Verified Customer

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Emerico Flores Stockton, CA

Because once I hang up there is no recourse to ask question

4 years ago

Reply from American Home Shield

Hello Emerico. Thank you for letting us know your concerns. I would he happy to speak with you to assist with questions you may have.

Nov. 30th, 2021

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Verified Customer

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Divon Delgado San Antonio, TX

Communication is horrible and reps don't know much information.

4 years ago

Reply from American Home Shield

Hi Divon,
I hate to hear about the delay in service that was experienced to have the service issue repaired. I would be glad to speak with you to assist with a resolution.

Nov. 26th, 2021

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Verified Customer

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Jason Johnson Round Rock, TX

They denied a claim on a communication issue.

4 years ago

Reply from American Home Shield

Hi Jason,
I hate to hear about the denial and the non-covered cost that was experienced to have the service issue repaired. I would be glad to speak with you to assist with a resolution.

Nov. 26th, 2021

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Verified Customer

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Upset Currie, MN

they have not resolved my issue that has existed for almost a month

4 years ago

Reply from American Home Shield

Hi,
I hate to hear about the delay in service that was experienced to have the service issue repaired. I would be glad to speak with you to assist with a resolution.

Nov. 26th, 2021

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Verified Customer

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Arthur Esguerra Sacramento, CA

Not able to reach the plumbing company AHS recommended

4 years ago

Reply from American Home Shield

Hi Arthur. Thank you for letting us know you have not been able to reach the plumbing company. I would be happy to speak with you and assist with resolving this matter.

Nov. 23rd, 2021

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Verified Customer

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Miguel Gonzalez

You still owe me money $75 since Aug of 2020. The services were not rendered

4 years ago

Reply from American Home Shield

Hi Miguel. Thank you for letting us know you still are owed 75.00 for service that you did not receive. I would be happy to look into this and assist with a resolution.

Nov. 23rd, 2021

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Verified Customer

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Willie Green Grovetown, GA

I have been awaiting a replace water heater for 3 weeks. Why? electric

4 years ago

Reply from American Home Shield

Hello Willie. Thank you for bringing this issue to our attention. I am sorry to hear you are still waiting to have your water heater replaced. I would be happy to speak with you and assist with resolving this issue.

Nov. 23rd, 2021

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Gerald Williams Gilbert, AZ

repairman said appliance needed replaced and they would call They never did

4 years ago

Reply from American Home Shield

Hi Gerald. Thank you for taking time to let us know about your service issue. I would be happy to look into this further and follow up with you.

Nov. 23rd, 2021

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Verified Customer

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Michael Harris Emporia, VA

Messing with my monthly withdrawal improperly !

4 years ago

Reply from American Home Shield

Hi Michael,
I hate to hear about your most recent experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Nov. 17th, 2021

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Verified Customer

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Sharnina Brent North Las Vegas, NV

I was promised a return call.... it's been 3 weeks no call no resolution.

4 years ago

Reply from American Home Shield

Hi Sharnina. I am sorry to hear that your call was not returned. I would be happy to speak with you to address your concerns.

Nov. 17th, 2021

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Verified Customer

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Ruby Wagner Lexington, NC

They came out. Looked at the pipe leak and haven't heard from them since

4 years ago

Reply from American Home Shield

Hi Ruby. Thank you for letting us know you have not heard back from the plumber. I would be happy to speak with you to address this matter further.

Nov. 17th, 2021

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Verified Customer

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Parva Roache Covington, GA

They did not try to help with the plumbing problem I had.

4 years ago

Reply from American Home Shield

Hi Parva. Thank you for taking time to let us know about your experience with the plumbing issue. I am sorry to hear that you feel you did not receive the help that you needed. I would be happy to speak with you to address this matter further.

Nov. 10th, 2021

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Verified Customer

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Steve Singer Alpharetta, GA

Horrific customer service!!!! I would never recommend AHS to anyone!!!

4 years ago

Reply from American Home Shield

Hi Steve. Thank you for feedback. I am really sorry to hear that you were not satisfied with the service you received. I would be happy to speak with you to address any unresolved issue.

Nov. 9th, 2021

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Verified Customer

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Dawn Burlace Port Saint Lucie, FL

2 months going around in circles to get a leaking faucet fixed

4 years ago

Reply from American Home Shield

Hi Dawn. Thank you for letting us know that the faucet still has not been repaired. I would be happy to speak with you and assist with resolving this issue.

Nov. 2nd, 2021

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Verified Customer

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Devona Hazelwood Chicago, IL

Worse customer service I've been experienced in my life! Just awful

4 years ago

Reply from American Home Shield

Hi Devona,
Thank you for bringing the issues regarding the repair company and delay in service to our attention. I would be glad to speak with you to discuss your experience.

Nov. 2nd, 2021

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Verified Customer

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Melissa Morrissette Mobile, AL

I have an outstanding claim on my dishwasher that has not been settled.

4 years ago

Reply from American Home Shield

Hi Melissa. Thank you for letting us know you still have a problem that needs to be completed with the dishwasher. I would be happy to speak with you to assist with resolving this issue.

Oct. 28th, 2021

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Verified Customer

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Ramona McHenry Lancaster, TX

There is almost always an issue with getting repairs in a timely mannrr

4 years ago

Reply from American Home Shield

Hi Ramona. Thank you for your feeback. I am sorry to hear that you have not been happy with the time it has taken to complete repairs. I would be happy to speak with you to address your concerns further.

Oct. 26th, 2021

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Verified Customer

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Kurt VanWormer Houston, TX

Poor service, hard to reach a live human.

4 years ago

Reply from American Home Shield

Hi Kurt. Thank you for taking time to let us know your concerns. I am sorry to hear you have not been happy with the service you received and find it difficult to reach someone. I would be happy to speak with you to assist with any unresolved issue.

Oct. 27th, 2021

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Lillie Sacramento, CA

It takes too long to get a refrigerator, out for over two weeks.

4 years ago

Reply from American Home Shield

Hi Lillie. I am sorry to hear that the problem with your refrigerator has not been taken care of to your satisfaction. I would be happy to speak with you to assist with a resolution to this matter.

Oct. 19th, 2021

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Verified Customer

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Mamatha Folsom, CA

It takes too much time to get a problem fixef

4 years ago

Reply from American Home Shield

Hi Mamatha. Thank you for your feedback. I am sorry to hear about the time it took to resolve your repair need. I would be happy to speak with you to further address this issue.

Oct. 18th, 2021

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Verified Customer

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Christopher Wayne, PA

Poor communication, "system issue" no resolution to claims filed.

4 years ago

Reply from American Home Shield

Hi Christopher,
Thank you for bringing the uncompleted repairs to our attention. I would be glad to speak with you to reach a resolution.

Oct. 19th, 2021

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Verified Customer

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Benjamin Wesley Salmon New Orleans, LA

Sometimes they show up sometimes they don't

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Benjamin. Thank you for your feeback. I am sorry to hear that you have had some problems with the service you received. I would be happy to speak with you to address any unresolved issue.

Oct. 20th, 2021

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Tim Heller Normal, IL

Hole in my ceiling for the last 6 months that they have not repaired.

4 years ago

Reply from American Home Shield

Hi Tim. I am sorry to hear that you still have a hole in your ceiling. Thank you for bringing this matter to our attention. I would be happy to speak with you to address this issue further.

Oct. 11th, 2021

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Verified Customer

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Shari Kennewick, WA

I am still waiting after 2 months to get my dishwasher fixed

4 years ago

Reply from American Home Shield

Hi Shari. Thank you for bringing to our attention that your dishwasher still has not been repaired. I would be happy to speak with you and assist with a resolution to this matter.

Oct. 11th, 2021

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Verified Customer

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Jeremy Avalos Griffin, GA

Customer service is awful! Their vendors don’t show up etc!

4 years ago

Reply from American Home Shield

Hi Jeremy. Thank you for your feedback. I am sorry to hear that you have been disappointed in the service you received. I would be happy to speak with you to address your concerns further.

Oct. 6th, 2021

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Verified Customer

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Dashea Jackson Virginia Beach, VA

Have not been the best. Does not cover everything

4 years ago

Reply from American Home Shield

Hi Dashea. Thank you for your feedback. I really am sorry to hear that you are not happy with the coverage. I would be happy to speak with you to address any unresolved issue.

Oct. 6th, 2021

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Verified Customer

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Michael Thousand Oaks, CA

Inconvenient. Unorganized. Does not follow though.

4 years ago

Reply from American Home Shield

Hi Michael,
I hate to hear about your most recent AHS experience. I would be glad to speak with you to discuss the service issues.

Sep. 29th, 2021

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Verified Customer

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Chuck Sirc Cary, NC

They are the most unresponsive home warranty company I have ever dealt with.

4 years ago

Reply from American Home Shield

Hi Chuck. I am sorry to hear that you have not been happy with the responsiveness of AHS. We are here to address your concerns. I would be happy to speak with you further regarding this matter.

Sep. 29th, 2021

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Verified Customer

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Jackie

We were disappointed in the small type of the contract

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jackie,
I hate to hear about your most recent AHS experience. I would be glad to speak with you to discuss the service issues.

Sep. 29th, 2021

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Verified Customer

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Gregory Tod Nix Pleasanton, TX

One request not taken care of. Multiple phone calls not returned.

4 years ago

Reply from American Home Shield

Hi Gregory. I am sorry to hear that the issue has not been resolved after several phone calls. I would be happy to speak with you to further address this matter.

Sep. 29th, 2021

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Verified Customer

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Stephen Jones

U don't get the right people for job and it took to long and yall want to patch instead repair Almost 2 monthsall

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Stephen. Thank you for your feedback. I can understand your conerns with the delays in getting your issue resolved. I would be happy to speak with you to address this matter further.

Sep. 30th, 2021

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Connie Steed Mansfield, TX

Terrible company. Dishonest. Ponzi. Don't stand behind customers.

4 years ago

Reply from American Home Shield

Hi Connie. Thank you for your feedback. We are here to address your concerns. I would be happy to speak with you to assist with resolving this matter.

Sep. 21st, 2021

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Verified Customer

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RAMON DELEON Duluth, GA

The service person was courteous, professional and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Ramon. Thank you for the positive feedback. We are so happy to hear that you were pleased with the service you received. Please continue to let us know how we are doing and we will continue to provide you with great service.

Sep. 21st, 2021

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Sherrie hagen Greenville, WI

Too long of wait times trying to call. No follow up on complaints. High charges

4 years ago

Reply from American Home Shield

Hi Sherrie. Thank you for taking time to let us know about your experience. I am sorry to hear that you have not been pleased with the service you have received. I would be happy to speak with you to address your concerns.

Sep. 21st, 2021

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Verified Customer

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Kathy Karam Las Vegas, NV

Told me that it would take 5-7 days to do the repair. UNACCEPTABLE!!

4 years ago

Reply from American Home Shield

Hi Kathy,
I hate to hear about the delay in service that has been experienced to have the service repaired. I would be glad to speak with you to get the issues resolved.

Sep. 22nd, 2021

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Carlas Roberson Texarkana, TX

It takes 30 minutes to get somebody on the phone every time you call

4 years ago

Reply from American Home Shield

Hi Carla,
Thank you for bringing the wait time to our attention. I would be glad to speak with you to get the issues resolved.

Sep. 22nd, 2021

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Debts Geraghty Reno, NV

I sat on hold for hours, you did not replace a dishwasher that was leaking.

4 years ago

Reply from American Home Shield

Hi Debts. Thank you for letting us know about the issue with your dishwasher. I am sorry to hear the appliance was not replaced. I would be happy to speak with you to further address this issue.

Sep. 22nd, 2021

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sharon napper Prince George, VA

It took a week to get my electric box fixed.

4 years ago

Reply from American Home Shield

Hi Sharon. Thank you for letting us know about your concerns with the electrical repair. I would be happy to speak with you to further address this issue.

Sep. 14th, 2021

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Bryan McCall Cypress, TX

Impossible to talk to a supervisor and has huge communication issues

4 years ago

Reply from American Home Shield

Hi Bryan.
I hate to hear about the communication issues that have been experienced. I would be glad to speak with you to assist with a resolution.

Sep. 15th, 2021

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Trim San Antonio, TX

Increased our prices without notification. Customer service was rude.

4 years ago

Reply from American Home Shield

Hi Trim,
I hate to hear about the unexpected price increase and customer service experience. I would be glad to speak with you to get the issues reoslved.

Sep. 9th, 2021

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Arkina Taylor Severn, MD

The companies the have working for them are horrible

4 years ago

Reply from American Home Shield

Hi Arkina. Thank you for your feedback. I am sorry to hear that you have not been pleased with the vendors assigned for repairs. I would be happy to speak with you to address any unresolved issue.

Sep. 9th, 2021

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Verified Customer

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Bart Webb Bradenton, FL

You are crooks, you have NOT fixed my fans after TWO attempts

4 years ago

Reply from American Home Shield

Hi Bart. We appreciate you letting us know your fans have not been repaired. I would be happy to speak with you to furter address this matter.

Sep. 9th, 2021

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Paula LoRusso Woburn, MA

They do not have reliable people or businesses with good reviews

4 years ago

Reply from American Home Shield

Hi Paula. Thank you for your feedback. I am sorry to hear that you are not happy with the service provided. I would be happy to speak with to address any unresolved issue.

Sep. 9th, 2021

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Ryan McArthur Sanford, NC

Didn't pay for nearly as much as I thought they should of

4 years ago

Reply from American Home Shield

Hi Ryan. Thank you for letting us know about your concerns. I am sorry to hear that you were not satisfied with the coverage for your recent repair. I would be happy to speak with you to further address this issue.

Sep. 7th, 2021

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Vicki Chase Las Vegas, NV

Terrible Service. Still trying to get a service order resolved since 7/30/21

4 years ago

Reply from American Home Shield

Hi Vicki. Thank you for letting us know there is still an unresolved service issue. We are here to assist you. I would be happy to speak with you to further address the unresolved matter.

Aug. 31st, 2021

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April Jackson Lithonia, GA

Not good my refrigerator is still broken since Jan. And coming out 7 times

4 years ago

Reply from American Home Shield

Hi April. Thank you for taking time to let us know your refrigerator is still broken. I would be happy to speak with you and assist with a resolution to this matter.

Aug. 31st, 2021

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Mark Bowling Waldorf, MD

I needed service on the weekend, but did not get service.

4 years ago

Reply from American Home Shield

Hi Mark. Thank you for taking time to tell us about your experience. I am sorry to hear that you were disappointed in not receiving service on the weekend. I would be happy to speak with you to address any unresolved issue.

Aug. 31st, 2021

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Yvette Tabron Kansas City, MO

Problem not solve. Still waiting on contractor to do repairs

4 years ago

Reply from American Home Shield

Good morning Yvette,
I will be contacting you to assist with a resolution towards the air conditioner repairs.

Aug. 26th, 2021

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William Faubel Montgomery, TX

Terrible response time and processing of approved equipment replacement.

4 years ago

Reply from American Home Shield

Hi William,
I would like to thank you for bringing the service delay to our attention. I would be glad to speak with you to discuss the time it took for the repairs to be completed.

Aug. 27th, 2021

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