American Home Shield: Read 34,888 User Reviews From Real Homeowners

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RANDELL BROWN Jackson, MS

simply they would not give me up to 3,000 dollars per appliance

3 years ago

Reply from American Home Shield

Hi Randell. Thank you for your feedback. We are here to address your concerns. I would be happy to look into this matter further and follow up with you.

Feb. 19th, 2022

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Eric Underwood Gwynn Oak, MD

Not a good experience so far still waiting on item replacement

3 years ago

Reply from American Home Shield

Hi Eric. Thank you for letting us know you service issue has not been resolved. I would be happy to speak with to address the issue further.

Feb. 17th, 2022

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Randy Green San Angelo, TX

They failed to follow up on my refrigerator that's been out for over a month

3 years ago

Reply from American Home Shield

Hi Randy. Thank you for letting us know the issue with your refrigerator has not been resolved. I am sorry to hear that no one has followed up with you. I would be happy to look into this issue further and contact you.

Feb. 10th, 2022

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Mark DeVriend Roseville, CA

Poor communication. No return call. Open repair order was canceled by ahs.

3 years ago

Reply from American Home Shield

Hi Mark,
I hate to hear about your most recent experience and the miscommunication with customer service. I would be glad to speak with you to answer your questions.

Jan. 25th, 2022

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Raquel Cummings San Pablo, CA

They are full of excuses. The customer service is horrible

3 years ago

Reply from American Home Shield

Hi Raquel,
I hate to hear about your most recent experience and the miscommunication with customer service. I would be glad to speak with you to answer your questions.

Jan. 25th, 2022

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Ron Mildenberger Las Vegas, NV

I have been waiting since 8/6/2021 for ac and now heat to be repaired.

3 years ago

Reply from American Home Shield

Hi Ron,
Thank you for bringing this delay to our attention. I would be glad to speak with you to assist with a resolution.

Jan. 18th, 2022

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John G Jr Chittester Ardmore, OK

Problem was not fixed they checked 1 unit but not the other

3 years ago

Reply from American Home Shield

Hi John,
Thank you for bringing your experience to our attention. We would be glad to speak with you to address the service issue as well and assist with a resolution.

Jan. 14th, 2022

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Tina Lewis O'fallon, MO

Customer service didn't help with my concern

3 years ago

Reply from American Home Shield

Hi Tina. Thank you for letting us know about your service experience. I am sorry to hear that you did not receive the help you needed. I would be happy to speak with you to discuss your concern.

Jan. 12th, 2022

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Eman Scottsdale, AZ

Worst experience it took them 2 months to fix my Dryer fix

3 years ago

Reply from American Home Shield

Hi Eman,
I hate to hear about the delay in service that has been experienced to have your dryer repaired. I would be glad to speak with you to reach a resolution.

Jan. 6th, 2022

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Monty Kennewick, WA

Dishonest, don't care, no one calls you back, huge wait time on phone!

3 years ago

Reply from American Home Shield

Hi Monty,
I hate to hear about your most recent experience speaking with a customer service representative. I would be glad to speak with you to reach a resolution.

Dec. 31st, 2021

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Ranee Alexander Denison, TX

Still waiting to get my dryer fixed. No communication or help

3 years ago

Reply from American Home Shield

Hello Ranee. Thank you for letting us know you at still waiting to get the issue with your dryer resolved. I would be happy to look into this matter further and follow up with you.

Dec. 21st, 2021

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Teliska Wolliston West Palm Beach, FL

I have experienced the worse customer experience concerning my contract.

3 years ago

Reply from American Home Shield

Hi Teliska. Thank you for feedback regarding your recent service experience. I am sorry to hear that you have not received the service you expected. I would he happy to speak with you to address this matter further.

Dec. 21st, 2021

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Patricia A Utley Sonoma, CA

Terrible customer service and plumber isn't qualified

3 years ago

Reply from American Home Shield

Hi Patricia. Thank you for taking time to rate your service experience. I am sorry to hear that you were not pleased with the service you received. I would be happy to look into this issue further and follow up with you.

Dec. 21st, 2021

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Verified Customer

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Larry Green Thomasville, GA

Can't get adequate information or answers concerning our contact

4 years ago

Reply from American Home Shield

Hi Larry. Thank you for taking time to let us know that you have not been able to get the information you need regarding your contract. I would be happy to speak with you to assist further with this issue.

Dec. 16th, 2021

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Verified Customer

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Sam Shi Stockton, CA

The purpose department is super unprofessional and unaccountable.

4 years ago

Reply from American Home Shield

Hi Sam. Thank you for your feedback. We are here to address your concerns. I would be happy to speak with you about any unresolved issue.

Dec. 15th, 2021

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Natalia Checking Plyam Ponte Vedra Beach, FL

No help. Trying to avoid paying to replace a broken item for the past 3 month.

4 years ago

Reply from American Home Shield

Hi Natalia. Thank you for taking time to let us know you have an issue that has not been resolved. I would be happy to speak with you further regarding this matter.

Dec. 8th, 2021

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Verified Customer

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Regina Hamm Tuscumbia, AL

Keep getting runaround every time I call to get cooktop replaced.

4 years ago

Reply from American Home Shield

Hi Regina. Thank you for letting us know the service issue with your cooktop has not been resolved. I would be happy to look into this matter and follow up with you.

Dec. 9th, 2021

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Emerico Flores Stockton, CA

Because once I hang up there is no recourse to ask question

4 years ago

Reply from American Home Shield

Hello Emerico. Thank you for letting us know your concerns. I would he happy to speak with you to assist with questions you may have.

Nov. 30th, 2021

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Divon Delgado San Antonio, TX

Communication is horrible and reps don't know much information.

4 years ago

Reply from American Home Shield

Hi Divon,
I hate to hear about the delay in service that was experienced to have the service issue repaired. I would be glad to speak with you to assist with a resolution.

Nov. 26th, 2021

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Jason Johnson Round Rock, TX

They denied a claim on a communication issue.

4 years ago

Reply from American Home Shield

Hi Jason,
I hate to hear about the denial and the non-covered cost that was experienced to have the service issue repaired. I would be glad to speak with you to assist with a resolution.

Nov. 26th, 2021

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Verified Customer

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Upset Currie, MN

they have not resolved my issue that has existed for almost a month

4 years ago

Reply from American Home Shield

Hi,
I hate to hear about the delay in service that was experienced to have the service issue repaired. I would be glad to speak with you to assist with a resolution.

Nov. 26th, 2021

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Verified Customer

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Arthur Esguerra Sacramento, CA

Not able to reach the plumbing company AHS recommended

4 years ago

Reply from American Home Shield

Hi Arthur. Thank you for letting us know you have not been able to reach the plumbing company. I would be happy to speak with you and assist with resolving this matter.

Nov. 23rd, 2021

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Miguel Gonzalez

You still owe me money $75 since Aug of 2020. The services were not rendered

4 years ago

Reply from American Home Shield

Hi Miguel. Thank you for letting us know you still are owed 75.00 for service that you did not receive. I would be happy to look into this and assist with a resolution.

Nov. 23rd, 2021

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Willie Green Grovetown, GA

I have been awaiting a replace water heater for 3 weeks. Why? electric

4 years ago

Reply from American Home Shield

Hello Willie. Thank you for bringing this issue to our attention. I am sorry to hear you are still waiting to have your water heater replaced. I would be happy to speak with you and assist with resolving this issue.

Nov. 23rd, 2021

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Gerald Williams Gilbert, AZ

repairman said appliance needed replaced and they would call They never did

4 years ago

Reply from American Home Shield

Hi Gerald. Thank you for taking time to let us know about your service issue. I would be happy to look into this further and follow up with you.

Nov. 23rd, 2021

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Michael Harris Emporia, VA

Messing with my monthly withdrawal improperly !

4 years ago

Reply from American Home Shield

Hi Michael,
I hate to hear about your most recent experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Nov. 17th, 2021

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Sharnina Brent North Las Vegas, NV

I was promised a return call.... it's been 3 weeks no call no resolution.

4 years ago

Reply from American Home Shield

Hi Sharnina. I am sorry to hear that your call was not returned. I would be happy to speak with you to address your concerns.

Nov. 17th, 2021

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Ruby Wagner Lexington, NC

They came out. Looked at the pipe leak and haven't heard from them since

4 years ago

Reply from American Home Shield

Hi Ruby. Thank you for letting us know you have not heard back from the plumber. I would be happy to speak with you to address this matter further.

Nov. 17th, 2021

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Parva Roache Covington, GA

They did not try to help with the plumbing problem I had.

4 years ago

Reply from American Home Shield

Hi Parva. Thank you for taking time to let us know about your experience with the plumbing issue. I am sorry to hear that you feel you did not receive the help that you needed. I would be happy to speak with you to address this matter further.

Nov. 10th, 2021

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Steve Singer Alpharetta, GA

Horrific customer service!!!! I would never recommend AHS to anyone!!!

4 years ago

Reply from American Home Shield

Hi Steve. Thank you for feedback. I am really sorry to hear that you were not satisfied with the service you received. I would be happy to speak with you to address any unresolved issue.

Nov. 9th, 2021

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Dawn Burlace Port Saint Lucie, FL

2 months going around in circles to get a leaking faucet fixed

4 years ago

Reply from American Home Shield

Hi Dawn. Thank you for letting us know that the faucet still has not been repaired. I would be happy to speak with you and assist with resolving this issue.

Nov. 2nd, 2021

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Devona Hazelwood Chicago, IL

Worse customer service I've been experienced in my life! Just awful

4 years ago

Reply from American Home Shield

Hi Devona,
Thank you for bringing the issues regarding the repair company and delay in service to our attention. I would be glad to speak with you to discuss your experience.

Nov. 2nd, 2021

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Melissa Morrissette Mobile, AL

I have an outstanding claim on my dishwasher that has not been settled.

4 years ago

Reply from American Home Shield

Hi Melissa. Thank you for letting us know you still have a problem that needs to be completed with the dishwasher. I would be happy to speak with you to assist with resolving this issue.

Oct. 28th, 2021

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Ramona McHenry Lancaster, TX

There is almost always an issue with getting repairs in a timely mannrr

4 years ago

Reply from American Home Shield

Hi Ramona. Thank you for your feeback. I am sorry to hear that you have not been happy with the time it has taken to complete repairs. I would be happy to speak with you to address your concerns further.

Oct. 26th, 2021

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Kurt VanWormer Houston, TX

Poor service, hard to reach a live human.

4 years ago

Reply from American Home Shield

Hi Kurt. Thank you for taking time to let us know your concerns. I am sorry to hear you have not been happy with the service you received and find it difficult to reach someone. I would be happy to speak with you to assist with any unresolved issue.

Oct. 27th, 2021

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Lillie Sacramento, CA

It takes too long to get a refrigerator, out for over two weeks.

4 years ago

Reply from American Home Shield

Hi Lillie. I am sorry to hear that the problem with your refrigerator has not been taken care of to your satisfaction. I would be happy to speak with you to assist with a resolution to this matter.

Oct. 19th, 2021

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Mamatha Folsom, CA

It takes too much time to get a problem fixef

4 years ago

Reply from American Home Shield

Hi Mamatha. Thank you for your feedback. I am sorry to hear about the time it took to resolve your repair need. I would be happy to speak with you to further address this issue.

Oct. 18th, 2021

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Christopher Wayne, PA

Poor communication, "system issue" no resolution to claims filed.

4 years ago

Reply from American Home Shield

Hi Christopher,
Thank you for bringing the uncompleted repairs to our attention. I would be glad to speak with you to reach a resolution.

Oct. 19th, 2021

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Benjamin Wesley Salmon New Orleans, LA

Sometimes they show up sometimes they don't

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Benjamin. Thank you for your feeback. I am sorry to hear that you have had some problems with the service you received. I would be happy to speak with you to address any unresolved issue.

Oct. 20th, 2021

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Tim Heller Normal, IL

Hole in my ceiling for the last 6 months that they have not repaired.

4 years ago

Reply from American Home Shield

Hi Tim. I am sorry to hear that you still have a hole in your ceiling. Thank you for bringing this matter to our attention. I would be happy to speak with you to address this issue further.

Oct. 11th, 2021

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Shari Kennewick, WA

I am still waiting after 2 months to get my dishwasher fixed

4 years ago

Reply from American Home Shield

Hi Shari. Thank you for bringing to our attention that your dishwasher still has not been repaired. I would be happy to speak with you and assist with a resolution to this matter.

Oct. 11th, 2021

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Jeremy Avalos Griffin, GA

Customer service is awful! Their vendors don’t show up etc!

4 years ago

Reply from American Home Shield

Hi Jeremy. Thank you for your feedback. I am sorry to hear that you have been disappointed in the service you received. I would be happy to speak with you to address your concerns further.

Oct. 6th, 2021

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Dashea Jackson Virginia Beach, VA

Have not been the best. Does not cover everything

4 years ago

Reply from American Home Shield

Hi Dashea. Thank you for your feedback. I really am sorry to hear that you are not happy with the coverage. I would be happy to speak with you to address any unresolved issue.

Oct. 6th, 2021

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Michael Thousand Oaks, CA

Inconvenient. Unorganized. Does not follow though.

4 years ago

Reply from American Home Shield

Hi Michael,
I hate to hear about your most recent AHS experience. I would be glad to speak with you to discuss the service issues.

Sep. 29th, 2021

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Chuck Sirc Cary, NC

They are the most unresponsive home warranty company I have ever dealt with.

4 years ago

Reply from American Home Shield

Hi Chuck. I am sorry to hear that you have not been happy with the responsiveness of AHS. We are here to address your concerns. I would be happy to speak with you further regarding this matter.

Sep. 29th, 2021

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Jackie

We were disappointed in the small type of the contract

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jackie,
I hate to hear about your most recent AHS experience. I would be glad to speak with you to discuss the service issues.

Sep. 29th, 2021

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Gregory Tod Nix Pleasanton, TX

One request not taken care of. Multiple phone calls not returned.

4 years ago

Reply from American Home Shield

Hi Gregory. I am sorry to hear that the issue has not been resolved after several phone calls. I would be happy to speak with you to further address this matter.

Sep. 29th, 2021

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Stephen Jones

U don't get the right people for job and it took to long and yall want to patch instead repair Almost 2 monthsall

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Stephen. Thank you for your feedback. I can understand your conerns with the delays in getting your issue resolved. I would be happy to speak with you to address this matter further.

Sep. 30th, 2021

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Connie Steed Mansfield, TX

Terrible company. Dishonest. Ponzi. Don't stand behind customers.

4 years ago

Reply from American Home Shield

Hi Connie. Thank you for your feedback. We are here to address your concerns. I would be happy to speak with you to assist with resolving this matter.

Sep. 21st, 2021

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RAMON DELEON Duluth, GA

The service person was courteous, professional and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Ramon. Thank you for the positive feedback. We are so happy to hear that you were pleased with the service you received. Please continue to let us know how we are doing and we will continue to provide you with great service.

Sep. 21st, 2021

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