American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Patricia Rogersville, MO

My stuff still isnt fixed and its been wks now

4 years ago

Reply from American Home Shield

Hi Patricia. I am sorry to hear that the repais have not been completed after weeks. I would be happy to speak with you and see how I may assist in resolving this issue.

Jul. 7th, 2021

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Verified Customer

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Dustin Lossing San Diego, CA

Not timely enough. I don't think I could count on them if I really needed them.

4 years ago

Reply from American Home Shield

Hi Dustin. I am sorry to hear if the service you received has not been timely. I would be happy to speak with you and see if there is an issue I may assist with resolving.

Jul. 7th, 2021

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Verified Customer

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Cor Bregman Scottsdale, AZ

Big problem with getting things fixed timely

4 years ago

Reply from American Home Shield

Hi Cor,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Shontel Milwaukee, WI

My cost was a lot more than what I expected

4 years ago

Reply from American Home Shield

Hi Shontel,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Kristy Ellis Clovis, CA

They do not cover what they say nor do they respond in emergencies

4 years ago

Reply from American Home Shield

Hi Kristy,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Lisa Hardy Cedartown, GA

0

4 years ago

Reply from American Home Shield

Hi Lisa,
We would be glad to speak with you to discuss your experience.

Jul. 8th, 2021

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Verified Customer

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Lisa Hunt Moorpark, CA

Because they're expensive and I've had unresolved problems

4 years ago

Reply from American Home Shield

Hi Lisa,
We would be glad to speak with you to discuss your experience to have the repairs completed.

Jul. 8th, 2021

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Verified Customer

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M Navarrette Moreno Valley, CA

Zero coverage from them even though Freon is covered. They denied claim

4 years ago

Reply from American Home Shield

Hi,
I hate to hear about the noncovered cost to have the HVAC repairs completed. I would be glad to discuss your experience.

Jul. 10th, 2021

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Verified Customer

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Debra Kennard Denham Springs, LA

NOT HAPPY WITH THE PEOPLE I HAVE TO DEAL WITH SOMTIMES

4 years ago

Reply from American Home Shield

Hi Debra,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Espindola Boron, CA

Every time I have use them I always have a huge out of pocket cost!

4 years ago

Reply from American Home Shield

Hi Espindola,
Thank you for bringing your most recent American Home Shield experience to our attention. I would be glad to speak with you to address the service issues and noncovered costs.

Jul. 9th, 2021

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Verified Customer

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Andrew Maclellan Smyrna, GA

it has been over 3 weeks and our rerfirgertator is still not working

4 years ago

Reply from American Home Shield

Hi Andrew,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jul. 12th, 2021

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Verified Customer

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Arnie Yambao Manteca, CA

No explanation for monthly increase from $49.99 to $70.99

4 years ago

Reply from American Home Shield

Hi Arnie,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Chad Edwards Brandon, MS

Too many delays with no resolution in sight.

4 years ago

Reply from American Home Shield

Hi Chad,
I would be glad to assist you regarding your AHS experience and delay in resolution.

Jul. 12th, 2021

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Verified Customer

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Cornelius Siegfried Bregman Scottsdale, AZ

STILL HAVE NOT FIXED AN A/C REPAIR AFTER 30' DAYS OF WAITING

4 years ago

Reply from American Home Shield

Hi Cornelius,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Linda Florissant, MO

For a lot of different reasons and don't cover what really matters

4 years ago

Reply from American Home Shield

Hi Linda,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to reach a resolution for the issues that have occurred.

Jul. 8th, 2021

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Verified Customer

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Robert Calhoun Florence, AL

poor customer service, service tech was sent from over 2 hours away

4 years ago

Reply from American Home Shield

Hi Robert. We appreciate you taking time to rate your service experience. I am very sorry to hear that you received poor customer service and that there was an issue with where the technician was traveling from. I would be happy to speak with you further regarding this matter.

Jun. 23rd, 2021

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Verified Customer

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Crystal Hunter Owens Cross Roads, AL

I can no get anyone to hear my concern and correct mistakes.

4 years ago

Reply from American Home Shield

Hi Crystal,
I hate to hear about your less than satisfactory service experience with AHS. I would be glad to speak with you to get the issues resolved.

Jun. 22nd, 2021

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Verified Customer

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TAMMA MURPHY Queen Creek, AZ

When you finally need them - not covered after 77 bucks a month for 3 years!

4 years ago

Reply from American Home Shield

Hi Tamma. I am sorry to hear that your repair need was not covered. We appreciate you taking time to let us know about your AHS experience. I would be happy to speak with you further regarding this matter.

Jun. 22nd, 2021

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Verified Customer

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Tonshina hall Decatur, GA

Service and Time it took to make several repairs

4 years ago

Reply from American Home Shield

Hi Tonshina. Thank you for taking time to rate your AHS repair experience. We know how valuable your time is and how important it is to have repairs completed as quickly as possible. I hate to hear you were not satisfied with the service and time for your repair needs. I would be happy to speak with you if there is still and issue that needs to be resolved.

Jun. 22nd, 2021

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Verified Customer

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Mark Gant Kansas City, MO

Great access to vendor but horrible customer service

4 years ago

Reply from American Home Shield

Hi Mark,
I hate to hear about your less than satisfactory service experience. I would be glad to speak with you to get the issues resolved.

Jun. 22nd, 2021

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Verified Customer

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Elfert Jackson Atlanta, GA

They don't follow through with the contract

4 years ago

Reply from American Home Shield

Hi Elfert,
Thank you for bringing the unresolved issues to my attention. I owuld be glad to speak with you to discuss.

Jun. 23rd, 2021

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Verified Customer

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G Schachtschabel Clearwater Beach, FL

Poor coverage, people not very helpful and substantial increase in premium

4 years ago

Reply from American Home Shield

Hello and thank you for providing feedback regarding your AHS experience. We are very disappointed to hear you are not happy with the coverage and price of your home warranty. We want you to see the value in the coverage we offer. I would be happy to speak with you further regarding this matter.

Jun. 24th, 2021

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Verified Customer

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Mark Lombardozzi Murrysville, PA

I've had 3 repairs on my dryer and it's still not fixed.

4 years ago

Reply from American Home Shield

Good morning Mark,
We hate to hear about your most recent AHS experience to have the dryer repaired. I would be glad to speak with you to address the issues.

Jun. 23rd, 2021

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Verified Customer

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Chontaine Hope Hampton, VA

I have been waiting for some results with my washer machine since last month

4 years ago

Reply from American Home Shield

Hi Chontaine,
I hate to hear about the delay in service that has been experienced to have the washer machine repaired. I will be contacting you to get the issues resolved.

Jun. 22nd, 2021

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Verified Customer

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Linda D Rasberry Oklahoma City, OK

A supervisor was supposed to call me and did not.

4 years ago

Reply from American Home Shield

Hi Linda. Thank you for letting us know that you did not get a call back from a supervisor. I would be happy to speak with you to see if there is an issue I may be able to resolve for you.

Jun. 24th, 2021

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Verified Customer

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brent duelm La Grange, IL

impossible to deal with. can't talk to anyone that can make a decision

4 years ago

Reply from American Home Shield

Brent, thank you for your feed back. We are here to address your concerns. I hate to hear that your repair needs have not been met. I would be happy to speak with you further regarding this matter.

Jun. 16th, 2021

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Verified Customer

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frank aresta Matawan, NJ

Poor vendor choice same problem and 3 weeks to get returned service call

4 years ago

Reply from American Home Shield

Hi Frank,
Thank you for bringing the delay in service to our attention. I would be glad to speak with you to get the issues resolved.

Jun. 10th, 2021

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Verified Customer

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James Pflugerville, TX

I've been waiting for a Hot water install for 5 weeks thru AHS

4 years ago

Reply from American Home Shield

Hi James,
I hate to hear about the ongoing delay in service to have the hot water heater installed through AHS.

Jun. 10th, 2021

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Verified Customer

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Bob North Myrtle Beach, SC

Call center reps barely understand English. Unable to solve problems.

4 years ago

Reply from American Home Shield

Hi Bob,
Thank you for bringing your most recent customer service experience to our attention. I would be glad to speak with you to get the issues resolved.

Jun. 10th, 2021

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Verified Customer

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Marianela Dickerson San Antonio, TX

Paid for services and problems have not been resolved.

4 years ago

Reply from American Home Shield

Hi Marianela, thank you for letting us know you have some repair problems that have not been resolved. I am sure that is very upsetting and I would be happy to speak with you to resolve the issues. We want to make sure you can depend on the service we provide.

Jun. 8th, 2021

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Verified Customer

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Nicholas Migliore Commack, NY

Can't reach a supervisor on the phone. No one has authority to make a decision.

4 years ago

Reply from American Home Shield

Hi Nicholas,
Thank you for bringing this to our attention. I would be glad to speak with you about the customer service issues that you experienced.

Jun. 7th, 2021

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Verified Customer

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Frank beaumont San Antonio, TX

Poor install and still unresolved thermostat problem.

4 years ago

Reply from American Home Shield

Hi Frank,
I hate to hear about the poor customer service experience with AHS. I would be glad to speak with you to discuss a resolution for the thermostat.

Jun. 7th, 2021

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Verified Customer

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Felicitas C Sessoms

Rates keep rising, it's hard to get a hold of them by phone, no one calls back

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Felicitas,
I would be glad to speak with you about the lack of customer service.

Jun. 7th, 2021

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Verified Customer

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DiCarlo Plano, TX

$900 worth of modification to my AC unit to get a compressor valve replaced.

4 years ago

Reply from American Home Shield

Hi DiCarlo,

Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced to have the AC repaired. I would be glad to speak with you and get the issues resolved.

May. 24th, 2021

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Verified Customer

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Kari Erwin Fort Smith, AR

Too long to receive service. No call from company for 48 hours

4 years ago

Reply from American Home Shield

Hi Kari,
Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced to have the AC repaired. I would be glad to speak with you and get the issues resolved.

May. 24th, 2021

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Verified Customer

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Jeff Morse Jacksonville, FL

Have come out 4 times to fix refrigerator and still not working

4 years ago

Reply from American Home Shield

Hi Jeff,
I would like to thank you for bringing this to our attention. I would be glad to speak with you to assist with a resolution to the refrigerator repairs.

May. 27th, 2021

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Verified Customer

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Adrienne The Colony, TX

Fast and efficient communication and service!

4 years ago

Reply from American Home Shield

Hi Adrienne,
Thank you for your feedback!

May. 24th, 2021

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Verified Customer

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Theresa Weekes Chula Vista, CA

I have had three recent problems. None are fixed a month later.

4 years ago

Reply from American Home Shield

Hi Theresa,
Thank you for bringing this to our attention. I would be glad to speak with you to get the issues resolved.

May. 24th, 2021

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Verified Customer

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Anonymous Mesquite, TX

do not honor what they say, come up with reason not to cover

4 years ago

Reply from American Home Shield

Hi,
I hate to hear about your most recent service experience. I would be glad to speak with you about your service.

May. 26th, 2021

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Verified Customer

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Ashley Foster Denham Springs, LA

Paid $100 fee and denied coverage on claim.

4 years ago

Reply from American Home Shield

Hi Ashley,
I would be glad to speak with you to address the service fee paid.

May. 27th, 2021

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Verified Customer

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Isaac Legrand Brandon, FL

They don't replace broken items no matter how many times its been replaced.

4 years ago

Reply from American Home Shield

Hi Isaac,
Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Verified Customer

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Judy A Johnson Manor, TX

I pay $59.99 a month. Had to pay $1120.00 out of pocket with this insurance.

4 years ago

Reply from American Home Shield

Hello Judy. Thank you for letting us know of your concerns with having to pay out of pocket for service repairs. We know it can be frustrating to pay out of pocket when you have a home warranty. I will be happy to speak with you regarding your coverage and to address this matter further.

Jun. 1st, 2021

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Verified Customer

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Naqe Fort Mill, SC

Had my first issue and found out they only cover 10% of the reapir

4 years ago

Reply from American Home Shield

Hi Naqe,
I hate to hear about your most recent service experience and the charge. I would be glad to speak with you about your service.

May. 26th, 2021

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Matt Tulsa, OK

Horrible customer service. It uses very poor service contractors.

4 years ago

Reply from American Home Shield

Hi Matt,
I hate to hear about the level of customer service that was experienced. I would be glad to speak with you to reach a resolution.

May. 19th, 2021

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Verified Customer

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JC Mc Cook, NE

customer is not the most important. on hold for over 2 hours.

4 years ago

Reply from American Home Shield

Hi JC,
I hate to hear about the level of customer service that was experienced. I would be glad to speak with you to reach a resolution.

May. 19th, 2021

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Carlos J. Ramirez Cleveland, OH

They do not cover most of the plumber work done on my residency

4 years ago

Reply from American Home Shield

Hi Carlos,
I hate to hear about the most recent plumbing denial. I would be glad to speak with you about your most recent service experience.

May. 27th, 2021

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Verified Customer

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Tonya L Jackson Lakeland, FL

As of today we are 14 days with NO A/C...no sense of urgency to help us.

4 years ago

Reply from American Home Shield

Hi Tonya, thank you for reaching out tolet us know that the issue with your air conditioning has not been resolved. We know how important it is to have your air working properly. I will be more than happy to speak with you further regarding this matter.

Jun. 2nd, 2021

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Frank J Canzoneri Phoenix, AZ

not truly happy what the service provided

4 years ago

Reply from American Home Shield

Hi Frank,
Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Jennifer Gallagher Manassas, VA

Lack of communication due to my last claim with AHS...HORRIBLE!!!

4 years ago

Reply from American Home Shield

Hi Jennifer,
Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Michelle Pittsburgh, PA

Slow resolution to fix problems and long wait times

4 years ago

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