American Home Shield: Read 34,293 User Reviews From Real Homeowners

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Linda Schmitt

It was fairly easy to get the help we needed.

6 years ago

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Naser Maraghi Katy, TX

Good service and follow up and timely service

6 years ago

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stephenb huber Corpus Christi, TX

they fixed things as fast and cheap has they can.....

6 years ago

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Alex L Grogans Oakland, CA

Oct. 15 2017 called AHS (placed on hold 47min)advised AHS rep. refrigerator out of service and still is(Dec. 5 2017)waiting for parts

6 years ago

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Deborah Coloma, MI

Great Service Always ! Always have Great Service

6 years ago

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Lynae Baltimore, MD

The response time was great and they solved the problem.

6 years ago

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Epi Sallis South Haven, MI

The absolute worst experience in customer service and service. They cant provide a service they promised. Poor employee training and service.

6 years ago

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Jennifer Creque Bowie, MD

Wait time to get through to customer service is too long. Need more agents available.

6 years ago

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Kelly Batavia, OH

Wait time to speak to customer service on phone is 45 minutes. 48 hours to get service out for broken furnace.

6 years ago

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Jeffrey Chalmette, LA

40 minute wait time with customer service. Horrendous communication from AHS and contractor. AHS is a complete disaster.

6 years ago

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Michael Benson Baton Rouge, LA

Horrible. No communication. No replies other than automated responses from twitter and facebook. No replies by email and no live response on phone.

6 years ago

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Natasha Harris Fredericksburg, VA

Deducted points because Customer service is always a long wait to speak to a person.

6 years ago

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Dr. Patricia Rodney Atlanta, GA

Responded immediately about my plumbing problem.

6 years ago

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steve raway Flat Rock, NC

Your customer service sucks. 45 min to an hour is unbelievable. This is our first and last contract with this company.

6 years ago

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Michael Rechtin Marco Island, FL

There is a major problem with AHS repeat charging for a single service request and will not fix and keeps requesting even more payments

6 years ago

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Corenthia Williams Magnolia, DE

The gentleman from Q&A is very professional,

6 years ago

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LW Howard Frisco, TX

Always a great experience when I need services.

6 years ago

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Patrick Roberts

Very Prompt in responding to needs and questions

6 years ago

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Gradrie North Las Vegas, NV

I've been unable to speak to a real person regarding issues that can not be answered on the automated service.

6 years ago

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Jill Moebus Sterling, VA

Great jobs on calling to service and on time service

6 years ago

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Nicole Dash Florissant, MO

Timely service for repair/replacement of my appliance.

6 years ago

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Elizabeth Mcbride San Antonio, TX

Great customer service. Professional employees.

6 years ago

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Greg White Grand Prairie, TX

Used coverage 1 time in 3 years and was the worst experience. And to make matters even worse was their lying ways. Not a honest company

6 years ago

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Paulette Rice Vallejo, CA

Efficient, on time service, professional technician..

7 years ago

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Dan Mages Beaverton, OR

its an expensive service but nice to have.

7 years ago

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Mattie Darline Newton Gig Harbor, WA

The service was good. I am glad I am with This Home Warranty Company

7 years ago

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Dante Rualo Long Beach, CA

The expertise of your technicians is impeccable!

7 years ago

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Michelle Lee

Nice to have this kind of service, the only issue I had was getting ahold of some one and timelines of service.

7 years ago

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Sandra Garcia

Hour waiting time on phone. Incorrect billing records. Being billed as delinquent for service call in July which was paid.

7 years ago

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Gayve Anklesaria

Total scam!!!!! Stay away, it’s full of loop holes and you will never get a penny’s worth of service out of these scammers

7 years ago

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Judith Salk

Very difficult to reach a company representative & I think 2-3 weeks are too long to wait for the needed repair to my washing machine. Service? Poor.

7 years ago

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William Carroll Santa Clara, CA

Expensive, rarely cover the problem and any ancillary issues, hire awful contractors, contractors even complain about AHS, etc.

7 years ago

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Michael Smith Accokeek, MD

the repairman was very professional and courteous

7 years ago

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Juanita Clarksville, TN

I had them for a while but every time the came to my home the parts were never coved. Been very dissatisfied

1 year ago

Reply from American Home Shield

Dear Juanita, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 6th, 2023

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Idk Cary, IL

Started out great. But the last 6 claims I put in they always had a excuse why they would not approve it.

1 year ago

Reply from American Home Shield

Dear Member, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 23rd, 2023

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Donald Farris Springfield, IL

Always covered if anything broke but seemed like their companies just put band aids on things.

1 year ago

Reply from American Home Shield

Dear Donald, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Kim

Jul. 31st, 2023

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Sunny Goodwin Anaheim, CA

Not good at covering failed systems...poor response time, poor quality workmen who try to charge extra fees for all kinds of unnecessary things.

1 year ago

Reply from American Home Shield

Dear Sunny, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 15th, 2023

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savannah cleary Havelock, NC

Offers great options to keep appliances in your home protected

1 year ago

Reply from American Home Shield

Savannah, Your feedback is appreciated and we hope you enjoy American Home Shield and the coverage we provide.

Jun. 5th, 2023

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Dustin Zucco Phoenix, AZ

Awesome handle claims fast and easy and really care about me

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2023

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Kairos Enterprises LLC Olathe, KS

Their service technicians were not aways the best and I would often have to have follow up services for the same issue.

1 year ago Edited April 28, 2023

Reply from American Home Shield

Hi Kairos, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 2nd, 2023

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Susan Bowes Aberdeen, WA

i had them before and they are a great company good value would reccomend

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 31st, 2023

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Bhagwant Malik Buena Park, CA

Increase the monthly contract price more than agreed. Very bad. Must agree to the price quoted on Jan 12,23 or cancel the contract.

1 year ago

Reply from American Home Shield

Hi Mr. Malik, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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AM L Charlotte, NC

Great costumer service. They were very attentive to help me with my request.

1 year ago

Reply from American Home Shield

Hi AM,
Thank you for your feedback about your most recent American Home Shield.

Jan. 9th, 2023

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Liz

It was okay. Our coverage maxed out rather quickly and we switched companies. I wouldn’t use them again.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Daniel Eibeck Reading, PA

Customer service was easy to reach, and extremely helpful. Highly recommend.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 19th, 2022

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Holly Holmes Kings Mountain, NC

Great company! Highly recommend. Reliable for quickly responding to claims.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 21st, 2022

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Mason62of9 Gainesville, FL

The experience I had with them was just fine, customer service qas good. Prices in the long run were high for my area.

2 years ago

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Frederick Rising Pahrump, NV

Every claim I have had has been excellent. Prompt service. Great coverage

2 years ago

Reply from American Home Shield

Hi Frederick, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Donald Rodgers GA

They have always fixed everything that was broken in our house. Great company

2 years ago Edited July 6, 2022

Reply from American Home Shield

Hi Donald. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 15th, 2021

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Lisa Houston, TX

Cost too high for service calls . Long hold time and what was suppose to be covered was not . Had to switch companies. Not recommending

2 years ago

Reply from American Home Shield

Hi Lisa. Thank you for expressing your concerns. We do hate to hear that you have not been pleased with your warranty service. I would be happy to speak with you to address any unresolved issue.

Dec. 16th, 2021

American Home Shield Reviews