American Home Shield: Read 34,293 User Reviews From Real Homeowners

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K.M. P. Charlotte, NC

Tons of small print for you to read. Do your research & make sure you ask questions about coverage. Decent price.

3 years ago

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Verified Customer

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Kay Woodway, TX

they sent unqualified person who couldn't do the job

1 year ago

Reply from American Home Shield

Dear Kay, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Nov. 1st, 2023

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Verified Customer

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Kurt Bumbulis The Bronx, NY

So so value. Some bad customer service.

1 year ago

Reply from American Home Shield

Dear Kurt, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Mitch Seal San Antonio, TX

They always call me and not my property manager.

1 year ago

Reply from American Home Shield

Dear Mitch, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Oct. 30th, 2023

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Verified Customer

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Paulette J League City, TX

They do not apply the benefits as written in the policy

1 year ago

Reply from American Home Shield

Dear Paulette, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 13th, 2023

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Verified Customer

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Dennis Fort Worth, TX

Did not resolve my issue,was not willing to work with me

1 year ago

Reply from American Home Shield

Dear Dennis, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jul. 19th, 2023

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Verified Customer

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Keith Kramis San Antonio, TX

June 11 to July 18, today without comply

1 year ago

Reply from American Home Shield

Keith, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 20th, 2023

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Verified Customer

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Donald Byrd Houston, TX

Bad service after hours with aircondition. Company

1 year ago

Reply from American Home Shield

Donald, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 13th, 2023

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Verified Customer

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Kristen Cazier Phoenix, AZ

Not covering anything I thought was covered

1 year ago

Reply from American Home Shield

Kristen, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

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Verified Customer

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Gerard Singleton Mobile, AL

Still waiting on a call back about my AC unit..

1 year ago

Reply from American Home Shield

Gerard, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 6th, 2023

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Verified Customer

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Joy Lancaster, SC

A gas leak reported 6/9/23; not repaired

1 year ago

Reply from American Home Shield

Dear Joy, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jun. 29th, 2023

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Verified Customer

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Reginald

I did not receive the assistance financially I expected.

1 year ago

Reply from American Home Shield

Dear Reginald, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jun. 21st, 2023

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Verified Customer

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Katherine Green Seattle, WA

Unconcern for their clients. Their integrity is poor.

1 year ago

Reply from American Home Shield

Dear Katherine,
I’d like to thank you for bringing this to our attention. I apologize for the difficulties you’ve been experiencing and would like to discuss this more. Feel free to contact me at Bestco@ahs.com.
Sincerely,

Mariah

Jun. 7th, 2023

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Verified Customer

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Sandee Sanderson Killeen, TX

Overpriced for services offered and no military discount

1 year ago

Reply from American Home Shield

Hi Sandee, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Verified Customer

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Marcia A Grey-Patterson Fishersville, VA

I got very negative work men related experiences.

1 year ago

Reply from American Home Shield

Hi Marcia, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

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Verified Customer

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Adam Half Way, MO

They don't cover sqat cost over 700 to work on my furnace

1 year ago

Reply from American Home Shield

Hi Adam, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred. Please provide your AHS contract number.

Dec. 28th, 2022

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Verified Customer

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Eli Baton Rouge, LA

No follow through. Issue still not resolved.

1 year ago

Reply from American Home Shield

Hi Eli, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred. Please provide your property address.

Dec. 28th, 2022

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Verified Customer

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Sam Lorton, VA

Our Refregrator is broken over a month ago, still not fixed

1 year ago

Reply from American Home Shield

Hi Sam, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred. Please provide your AHS contract number.

Dec. 23rd, 2022

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Verified Customer

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Carlos Ghanem Rancho Cucamonga, CA

Terrible customer service and my problem wasn't fixed

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed

Dec. 17th, 2022

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Verified Customer

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Jane Burmeister Glendale, AZ

They try to bandage things vs. replacement

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 9th, 2022

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Verified Customer

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david paul barrett Surprise, AZ

fraud company pool company didn't properly diagnose problem

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 2nd, 2022

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Verified Customer

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George Springer Mc Gregor, TX

Terrible service and electronics coverage deplorable!

1 year ago

Reply from American Home Shield

Hi George, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 5th, 2022

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Verified Customer

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G. Boloor Houston, TX

I waited 3 weeks to get help with my microwave but AHS never cared to help me and I found my own contractor to install the microwave

1 year ago

Reply from American Home Shield

Hi G, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Dec. 6th, 2022

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Verified Customer

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douglas stowers Riverdale, GA

Been without an appliance -fridge- for a month.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 17th, 2022

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Verified Customer

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Ronald J Veazie Los Angeles, CA

Extremely poor quality of Contractors/Dishonesty

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 18th, 2022

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Verified Customer

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Christian Davies Katy, TX

Poor standards of companies they use to repair

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 10th, 2022

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Verified Customer

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Larry Mebane Fayetteville, NC

I had to replace my Gas pack wih no help from Ameican Home Shield the unit could been unsafe.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Larry, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 10th, 2022

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Verified Customer

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daniel zitter Los Angeles, CA

Terrible customer service and will deny every claim

1 year ago

Reply from American Home Shield

Hi Daniel, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be glad to speak with you to resolve the issue,

Nov. 12th, 2022

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Verified Customer

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Oscar Shady Side, MD

You cant really understand what they are saying

1 year ago

Reply from American Home Shield

Hi Oscar, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be glad to speak with you to resolve the issue, Please provide property address.

Dec. 7th, 2022

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Verified Customer

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Sheneika Katrina Mack Killeen, TX

Numerous problems with customer service employees

1 year ago

Reply from American Home Shield

Hi Sheneika, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 10th, 2022

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Verified Customer

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Priya Iyer Murrysville, PA

My dishwasher job is still not completed

2 years ago

Reply from American Home Shield

Hi Priya, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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peter hoffmann Alexandria, IN

relaying false information to me 3 different times

2 years ago

Reply from American Home Shield

Hi Peter,
I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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John Palm Bay, FL

Service tech great, friendly, but two weeks to get washer serviced is UN acceptable. Then when issue developed with that repair was told "call AHS" to get a "new" service request (hence another service call fee!) scheduled. This AHS is a scam

2 years ago Edited November 3, 2022

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Robin RIchardson Newport News, VA

They didn't honor what the contract said

2 years ago

Reply from American Home Shield

Hi Robin, Thank you for sharing feedback about your most recent American Home Shield experience. I would be glad to speak with you to address the issues that occurred

Oct. 27th, 2022

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Verified Customer

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Tara Wood Edmond, OK

you kept sending reps and not addressing the problem-

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Oct. 20th, 2022

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Verified Customer

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Paula Klassen Papillion, NE

Rates keep going up by and poor quality of contractors

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 20th, 2022

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Verified Customer

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Mike Thornton, CO

Not getting progress on my claim. It's been over a year

2 years ago

Reply from American Home Shield

Hi Mike, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number or property address.

Oct. 20th, 2022

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Verified Customer

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Sonny Haynes Mechanicsville, VA

Garage door opener no working repair denied

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 15th, 2022

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Verified Customer

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Shana M Philadelphia, PA

The contractors they use are unprofessional

2 years ago

Reply from American Home Shield

Hi Shana, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience. Please provide your AHS contract number.

Sep. 15th, 2022

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Verified Customer

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Brandye Ilene Rogers Washington, DC

It's been a month and my refrigerator is not fixed.

2 years ago

Reply from American Home Shield

Hi Brandye, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Sharon Y Scott Moreno Valley, CA

Over month to get repair and still have damage

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your complete property address if further assistance is needed.

Sep. 9th, 2022

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Verified Customer

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Tahnee Swanton Longmont, CO

They get nothing fixed and their subs are no shows

2 years ago

Reply from American Home Shield

Hi Tahnee, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Delores Gabriel Portsmouth, RI

They screwed up scheduling the contractor.

2 years ago

Reply from American Home Shield

Hi Delores, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Jack Carter Opelika, AL

You pay forpay service calls and do not receive the service

2 years ago

Reply from American Home Shield

Hi Jack, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Sep. 8th, 2022

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Verified Customer

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John Simpson Sierra Vista, AZ

Our AC has been out since 8/1 and it is still not fixed.

2 years ago

Reply from American Home Shield

Hi John, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Sep. 8th, 2022

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Verified Customer

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Gloria Harrison Pasadena, MD

Fine print cancels any service requests.

2 years ago

Reply from American Home Shield

Hi Gloria, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Tammy Passmore Harrison, AR

Not worth the $$. Outbof pocket expenses too high. .

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 1st, 2022

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Verified Customer

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Scott BeLow Flintville, TN

Very poor communication in resolving a very simple problem

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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Verified Customer

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George V Lalanas Merritt Island, FL

Long hold times, bad service except maria

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Aug. 26th, 2022

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Verified Customer

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Jennifer Van Winkle Dayton, OH

The rep promised me a credit and I didn't receive it.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 26th, 2022

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