American Home Shield: Read 34,293 User Reviews From Real Homeowners

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Rajeev Nagaraj Austin, TX

No clue of what is happening on the ticket

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 5th, 2022

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SV Jacksonville, FL

Replacement faucet not of same quality as my initial faucet

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 6th, 2022

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Cockroft La Quinta, CA

They assigned but not fixed yet. Someone dropped the ball

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 6th, 2022

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Sean Fabich Columbus, OH

Awful. Over promise under deliver. Cancelled my plan.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 6th, 2022

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Dominique Moore Albuquerque, NM

Political about who they pick as providers

2 years ago

Reply from American Home Shield

Hi Dominique, I hate to hear about the issues that have occurred with AHS. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.

May. 6th, 2022

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Mario Martinez Arce West Jordan, UT

It took them 3 to 4 weeks with out a water heater

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your Water Heater. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 5th, 2022

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Ramon Cruz Austin, TX

They take to long to fix . The items and t

2 years ago

Reply from American Home Shield

HI Ramon, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further. Please provide your AHS contract number.

May. 6th, 2022

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Verified Customer

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Kawehi Namahoe Kapolei, HI

Very poor experience with recent repair request.

2 years ago

Reply from American Home Shield

Hi Kawehi. Thank you for taking time to let us know about your recent service experience. I do hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further.

May. 3rd, 2022

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Roger Broughton Las Vegas, NV

I had to pay for two service calls to fix one item

2 years ago

Reply from American Home Shield

Hi Roger, Thank you for taking time to let us know about your recent service experience. I hate to hear that it did not go well. I would be happy to speak with you to discuss this issue further.

May. 6th, 2022

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Robert Katz

Had two service calls and both were denied

2 years ago

Reply from American Home Shield

Hi Robert. Thank you letting us know about your service experience. I am sorry to hear that your repairs were not covered. I would be happy to look into this issue further and follow up with you. Please provide your contract number or property address so that I may locate your account.

Apr. 15th, 2022

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Alam

Very poor service and not keeping commitments

2 years ago

Reply from American Home Shield

Hi Alam. Thank you or taking time to write a review. I am sorry to hear you were not happy with the service you received. I would be happy to speak with you regarding any unresolved issue. Please provide your contract agreement number so that I may locate your account.

Apr. 15th, 2022

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almo Miniex

service was excellent and all work was c0mpleted on time

2 years ago

Reply from American Home Shield

Hi Almo, We appreciate your feedback and hope you continue to enjoy the excellent service that has been provided.

Apr. 13th, 2022

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Dan Hafner

You always look for the cheapest employee you can find

2 years ago

Reply from American Home Shield

Hi Dan, I hate to hear about the communication issues that have been experienced. I would be glad to speak with you to reach a resolution. Please provide your AHS contract number or property address.

Apr. 13th, 2022

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Verified Customer

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Jiwilson

Because they state one thing and do something else

2 years ago

Reply from American Home Shield

Hi Jiwilson. We appreciate your feedback. I am sorry to hear that you have not been pleased with the service from AHS. I would be happy to follow up with you to address any unresolved issue.

Apr. 9th, 2022

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OT Dallas, TX

nothing was repaired, explained, justified, informed, etc

2 years ago

Reply from American Home Shield

Hi OT. Thank you for your feedback. I am sorry to hear that you were not pleased with the service you received. I would be happy to speak with you to assist with any unresolved issue.

Mar. 31st, 2022

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Verified Customer

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SUE SAUER Albuquerque, NM

YOUR SERVICE AND COMMUNICATIONS ARE JUST AWFULL !!!!!

2 years ago

Reply from American Home Shield

Hi Sue, I hate to hear about the delay in service experienced with AHS. I would be glad to speak with you to assist with a resolution.

Mar. 31st, 2022

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Karen Vallejo, CA

The job still isn't done 2 weeks later and no follow up

2 years ago

Reply from American Home Shield

Hi Karen. Thank you for letting us know the job is not complete. I hate to hear that no one has followed up with you. I would be happy to speak with you to assist with resolving this issue.

Mar. 22nd, 2022

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Sarona Burchard Glendale, AZ

Don't have helpful people working for them.

2 years ago

Reply from American Home Shield

Hi Sarona, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 24th, 2022

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Jason Sayers Danville, CA

Never get anything fix without multiple visits and delays

2 years ago

Reply from American Home Shield

Hi Jason, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 23rd, 2022

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Gerald Upper Marlboro, MD

Failure to provide a cost breakdown for the latest service.

2 years ago

Reply from American Home Shield

Hi Gerald. Thank you for taking time to write a review of your experience. I am sorry to hear that you did not receive a breakdown of the cost of your last service. I would be happy to speak with you to assist with a resolution to this issue.

Mar. 16th, 2022

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Carla Wolkoff Anchorage, AK

awful, they dont cover much and its hidden in fine print

2 years ago

Reply from American Home Shield

Hi Carla. We appreciate your feedback. I am sorry to hear that you are not pleased with the coverage that we offer. I would be happy to speak with you to discuss this issue further.

Mar. 16th, 2022

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Verified Customer

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Katarina Valenzuela Waco, TX

They miscalculated my taxes and now I owe $2k.

2 years ago

Reply from American Home Shield

Hi Katarina. Thank you for taking time to let us know about this billing issue. I would be happy to look into this issue further and follow up with you.

Mar. 14th, 2022

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Marguerite Randall Florissant, MO

my washer and dryer still not fix after 5 weeks

2 years ago

Reply from American Home Shield

Hi Marguerite, I hate to hear about the washer and dryer work order that was unsatisfactory through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

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Cheryl Hosel Seabrook, TX

Long wait times and not reputable companies being used.

2 years ago

Reply from American Home Shield

Hi Cheryl,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

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shawn lavian Beltsville, MD

THEY SENDING NOT PERFSIONAL SERVICE COMPANY

2 years ago

Reply from American Home Shield

Hi Shawn,
Thank you for sharing your most recent AHS experience with us. I would be glad to speak with you to discuss the issues that occurred to have the issues repaired.

Feb. 23rd, 2022

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Verified Customer

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Eva Katsigiannis Algonquin, IL

Customer service is horrible bad communication

2 years ago

Reply from American Home Shield

Hi Eva. Thank you for your feedback. I am really sorry to hear you have not been pleased with the service provided. I would be happy to follow up with you to address any unresolved issue.

Feb. 18th, 2022

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Verified Customer

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Susan Neufer Clovis, CA

Agents do not have the sources to help customers

2 years ago

Reply from American Home Shield

Hi Susan,
We appreciate you for bringing the customer service issues to our attention. We would be glad to speak with you to reach a resolution.

Feb. 18th, 2022

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Leployer franklin Cordova, TN

Horrible!! Still waiting on repair going on two weeks

2 years ago

Reply from American Home Shield

Hi Leployer. Thank you for your feedback. I really hate to hear that you have had a horrible experience. I would be happy to follow up with you to discuss your concerns.

Feb. 11th, 2022

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Verified Customer

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Edward Wayne Cummins Northwood, OH

My washer stopped working 3 weeks after being repaired

2 years ago

Reply from American Home Shield

Hi Edward,
Thank you for bringing the delay in service to our attention. I would be glad to assist with a resolution.

Jan. 13th, 2022

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Verified Customer

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Becky Ferguson Buckhead, GA

Poor communication; misleading advertising;

2 years ago

Reply from American Home Shield

Hello Becky. Thank you for your feedback. I am sorry to hear that you are not pleased with the service you received or the coverage that we offer. I would be happy to speak with you to address your concerns further.

Dec. 31st, 2021

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Terrance Woodruff Dayton, OH

There's always a long wait for repairs to take place.

2 years ago

Reply from American Home Shield

Hi Terrance. Thank you for you feedback. I am sorry to hear that you have not been pleased with the time it takes to resolve your repair needs. I would be happy to look into any unresolved issue and follow up with you.

Dec. 31st, 2021

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Verified Customer

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naomi Mercer Island, WA

bc I still have not received a reimbursement for a claims

2 years ago

Reply from American Home Shield

Hi Naomi,
I hate to hear about your most recent experience and the reimbursement delay. I would be glad to speak with you to reach a resolution.

Dec. 31st, 2021

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Verified Customer

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Ted Won Camas, WA

Process to dispatch the technician takes too long

2 years ago

Reply from American Home Shield

Hi Ted,
I hate to hear about your lack of service regarding your most recent experience. I would be glad to speak with you to reach a resolution.

Dec. 16th, 2021

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Verified Customer

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Kim Burnsworth Wichita, KS

Extremely difficult to communicate with.

2 years ago

Reply from American Home Shield

Hi Kim. Thank you for your feedback. I am sorry to hear that you have found it difficult to communicate with us. I would be happy to speak with you to discuss any unresolved issue.

Nov. 30th, 2021

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Verified Customer

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Shirley Hirshauer Saint Augustine, FL

HVAC not fixed after 4 visits by Total Aur Care

2 years ago

Reply from American Home Shield

Hi Shirley,
I hate to hear about the delay in service that was experienced to have the AC system issue repaired. I would be glad to speak with you to assist.

Nov. 30th, 2021

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Verified Customer

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Aisha razvi Dearborn, MI

Bad experience cant even reach anyone 4 rite answer00

2 years ago

Reply from American Home Shield

Hi Aisha,
I hate to hear about the delay in service that was experienced to have the service issue repaired. I would be glad to speak with you to assist with a resolution.

Nov. 26th, 2021

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Verified Customer

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Jeffrey Bowden Longview, TX

3 months without a refrigerator and nobody wanted to help.

2 years ago

Reply from American Home Shield

Hi Jeffrey. Thank you for taking time to tell us about the issue with your refrigerator. We are here to address your concerns. I would be happy to speak with you to discuss this matter further.

Nov. 17th, 2021

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Verified Customer

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Nathan Irvine, CA

Their prices are too high and their service is bad.

2 years ago

Reply from American Home Shield

Hi Nathan. Thank you for taking time to provide your feedback. I am sorry to hear you are not finding the value in your coverage. I would be happy to speak with you to address this matter further.

Nov. 9th, 2021

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Verified Customer

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Jackie Ridgefield, WA

Very bad customer service. Very dishonest company.

2 years ago

Reply from American Home Shield

Hi Jackie. Thank you for expressing your concerns with the service you received. I would be happy to speak with you to address this matter further.

Nov. 10th, 2021

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Verified Customer

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Brenda Carlsbad, CA

Been one month with electrical issue unresolved

3 years ago

Reply from American Home Shield

Hi Brenda,
Thank you for bringing the issues regarding the repair company and delay in service to our attention. I would be glad to speak with you to discuss your experience.

Nov. 2nd, 2021

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Verified Customer

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Aydan Seyhan Ojus, FL

I have been waiting for a repairman since October 12th.

3 years ago

Reply from American Home Shield

Hi Aydan. Thank you for letting us know that you are still waiting on service. I would be happy to speak with you to assist with resolving the issue.

Oct. 28th, 2021

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kyong kim Dallas, TX

not satisfied. did not complete the work.

3 years ago

Reply from American Home Shield

Hi Kyong,
Thank you for bringing the uncompleted repairs to our attention. I would be glad to speak with you to reach a resolution.

Oct. 19th, 2021

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Verified Customer

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Wendy Branson, MO

Poor communication. Long wait times. No answers.

3 years ago

Reply from American Home Shield

Hi Wendy. Thank you for your feeback. We do hate to hear that you have not been pleased with the service you have received. I would be happy to speak with you to address any unresolved issue.

Oct. 18th, 2021

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Verified Customer

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Steven Grygelko Cathedral City, CA

I've been waiting since May 2021 for a job to be completed

3 years ago

Reply from American Home Shield

Hi Steven. Thank you for letting us know you have an issue that has not been resolved since May. I am sorry to hear this. I would be happy to speak with you to assist with resolving this matter.

Oct. 20th, 2021

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Ana galvez Avondale, AZ

So far I've had to be without a fridge for almost a month

3 years ago

Reply from American Home Shield

Hi Ana. Thank you for letting us know about your service issue. I am sorry to hear you are still without your frig. I would be happy to speak with you to assist with resolving this matter.

Oct. 20th, 2021

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Deborah Hall Palm Desert, CA

I have had to pay out of pocket to finally get AC fixed.

3 years ago

Reply from American Home Shield

Hi Deborah. Thank you for letting us know about your service experience with your AC. I am sorry to hear that you had to pay out of pocket. I would be happy to speak with you so that we may discuss this matter further.

Oct. 13th, 2021

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Fredy Durango Whittier, CA

Horrible you guys are fraud and worthless

3 years ago

Reply from American Home Shield

Hi Fredy. We appreciate you taking time to express your opinion. I am sorry to hear that you have not been pleased with AHS. We are here to address your concerns. I would be happy to speak with you further regarding this matter.

Oct. 13th, 2021

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Brett Rhodes Daleville, VA

Not easy to use. Hasnt helped me at all yet.

3 years ago

Reply from American Home Shield

Hi Brett. Thank you for bringing your concerns to our attention. I am sorry to hear that you are not finding the value in your home warranty coverage. I would be happy to speak with you to address this matter further.

Oct. 12th, 2021

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Tawanda McCoy Covington, GA

i have a major leak and still have not been fix.

3 years ago

Reply from American Home Shield

Hi Tawanda. I am sorry to hear that your leak has not been fixed. I would be happy to speak with to assist with getting this issue resolved.

Oct. 12th, 2021

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Mark Monaco Yucaipa, CA

They will do anything not to pay for a service request.

3 years ago

Reply from American Home Shield

Hi Mark. Thank you for your feedback. I am sorry to hear that you have not found the value in your home warranty coverage. I would be happy to speak with you to address your concerns further.

Oct. 13th, 2021

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