American Home Shield: Read 34,871 User Reviews From Real Homeowners

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KEVIN Cincinnati, OH

They were quick in finding a reliable person on getting things in order.

2 years ago

Reply from American Home Shield

Kevin,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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Fred Kern Los Angeles, CA

This service is a gigantic scam. I don’t Understand what services are covered and their customer service agents are unbelievably rude.

2 years ago

Reply from American Home Shield

Fred, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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christie conques San Antonio, TX

Great company. Always pulls through. A++

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 5th, 2023

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Eric Bakersfield, CA

Fast service, good technicians and company

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 5th, 2023

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JUDITH Smyrna, GA

Fast response; excellent service Nice workmen

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 5th, 2023

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Cindy Root Oshkosh, WI

Helpful courteous friendly a job well done

2 years ago

Reply from American Home Shield

Hi Cindy,
We thank you for your feedback and hope you continue to enjoy American Home Shield!

Jan. 3rd, 2023

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LINDA Sun City, AZ

Response is always very quick as is problem solving

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 29th, 2022

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Lee Como Palm Desert, CA

Any installation is considered a “modification” and is therefore ,not covered! Based upon the contract. This is AHS interpretation.

2 years ago

Reply from American Home Shield

Lee, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 29th, 2022

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Eduardo Adarmes Humble, TX

Excellent service. Very professional and efficient.

2 years ago

Reply from American Home Shield

Hi Eduardo, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 27th, 2022

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CAROL Orange City, FL

willingness to order part to fix fan still waiting!

2 years ago

Reply from American Home Shield

Hi Carol, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 27th, 2022

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ARNULFO Mesquite, TX

Great communication and and very helpful

2 years ago

Reply from American Home Shield

Hi Arnulfo, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Dec. 23rd, 2022

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adam sears Harker Heights, TX

Simple. And fast. Fair price. Online is easy to use.

2 years ago

Reply from American Home Shield

Thanks, Adam. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon.

Dec. 22nd, 2022

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Amin R San Francisco, CA

Worst company ever. Their agent was complaining as well. The system is down, all the note from yesterday is gone away!! No supervisor is available!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 22nd, 2022

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Lloyd Puckett ‘Aiea, HI

Good overall service for the money. The wzrramtyi worth it.

3 years ago

Reply from American Home Shield

Hi Lloyd, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 7th, 2022

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RONALD Tuscaloosa, AL

Excellent customer service, great contractors

3 years ago

Reply from American Home Shield

Hi Ronald, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Jun. 7th, 2022

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CHRISTOPHER Oakley, CA

American Home Shield does not care to listen to a homeowners concerns. AHS tries to dismiss issues that could lead to greater property damage.

3 years ago

Reply from American Home Shield

Hi Christopher, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 3rd, 2022

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Laura Shrum Dallas, TX

Great Service. Fast Work Setup. Fast Reply.

3 years ago

Reply from American Home Shield

Hi Laura,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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ANDY Fort Worth, TX

Grate service and excellent customer service

3 years ago

Reply from American Home Shield

Hi Andy, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 7th, 2022

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Cervando Racheal Rivera Las Vegas, NV

Affordable! Very reliable. They are trustworthy.

3 years ago

Reply from American Home Shield

Hi Cervando, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 9th, 2022

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DWIGHT IL

Repair company repairman was very professional and helpful

3 years ago

Reply from American Home Shield

Hi Dwight, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Melody Melgar Sacramento, CA

fixed worry free what I needed. Thank you

3 years ago

Reply from American Home Shield

Hi Melody, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 9th, 2022

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R Mackey Ocala, FL

Fast and speedy service. Great customer service

3 years ago

Reply from American Home Shield

Hi R, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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JOSEPH Tampa, FL

Always quick and reliable service. Will always use.

3 years ago

Reply from American Home Shield

Hi Joseph, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2022

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JULIANN Charlotte, NC

Liked everything. Very professional! Would use again!

3 years ago

Reply from American Home Shield

Hi Juliann, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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RICKY Antioch, TN

Got service in a very timely manner and very friendly too!

3 years ago

Reply from American Home Shield

Hi Ricky, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Scott Sherman Spring Hill, TN

Very prompt and professional response!!!

3 years ago

Reply from American Home Shield

Hi Scott, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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GEORGE Raleigh, NC

Quick response to repair problems courteous Agent

3 years ago

Reply from American Home Shield

Hi George, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 26th, 2022

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SHIRLEY Monroeville, AL

Customer service went above and to take care of problem!

3 years ago

Reply from American Home Shield

Hi Shirley, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 26th, 2022

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Brian Wilson Yucaipa, CA

Overall I thought we were treated fair, and the item was fixed

3 years ago

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Melinda Perez Richardson, TX

Great customer service, fast and reliable.

3 years ago

Reply from American Home Shield

Hi Melinda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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JOHN Houston, TX

fast reliable service, ease of filing a claim

3 years ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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Arlen miller Kissimmee, FL

Prompt response time to immediate needs.

3 years ago

Reply from American Home Shield

Hi Arlen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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Kathy Florence, KY

I do not recommend this warranty. It is way too expensive. It’s easier to put a $500 warranty on a purchase contract than the high cost of AHS.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 26th, 2022

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Jeffrey Burgard Saginaw, MI

Very response - always a replay within a day.

3 years ago

Reply from American Home Shield

Hi Jeffrey, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 26th, 2022

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Pamela Cart Moncks Corner, SC

Always get people out to my house asap.happy with this company

3 years ago Edited January 10, 2024

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Kamal Masih Eden Prairie, MN

It has saved us money and company is great to work with.

3 years ago

Reply from American Home Shield

Hi Kamal, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

May. 26th, 2022

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James Casey Port Charlotte, FL

Good communication, on time service, resolved the issue.

3 years ago

Reply from American Home Shield

Hi James, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2022

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Jose Ramirez Los Angeles, CA

Good customer service they answer all my questions

3 years ago Edited January 10, 2024

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Sonia Moreno Canyon Country, CA

Customer service to their c customers have been declining! Prices have gone up but satisfaction has been declining!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 26th, 2022

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HAMRAJ Homestead, FL

Timely appointment experienced professional service

3 years ago

Reply from American Home Shield

Hi Hamraj, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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LLEWELLYN Palm City, FL

Quick service. Money saved. Professional

3 years ago

Reply from American Home Shield

Hi Llewellyn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2022

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KATHRYN Reno, NV

A1 quality has been great with heating/ac.

3 years ago

Reply from American Home Shield

Hi Kathryn, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 24th, 2022

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BOBBIE Cathedral City, CA

We like having the coverage and the quick responses when needed.

3 years ago

Reply from American Home Shield

Hi Bobbie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2022

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Wilfredo Crespo Liberty, MO

Quick response to my request for repairs

3 years ago

Reply from American Home Shield

Hi Wilfredo, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2022

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CHRISTY Richmond, TX

Sent great contractors. Timeline was reasonable.

3 years ago

Reply from American Home Shield

Hi Christy, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Kirsten Harvey Baltimore, MD

Easy to use, saves money, upfront cost is minimal

3 years ago

Reply from American Home Shield

Hi Kirsten, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Sabrina Johnson Atlanta, GA

They did a very good job on my plumbing. I am very please!

3 years ago

Reply from American Home Shield

Hi Sabrina, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2022

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David Parker MO

Everything went well. Very professional and helpful.

3 years ago Edited June 1, 2022

Reply from American Home Shield

Hi David, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Margarita Osorio Athens, GA

because my problem was fixed and the service was great!

3 years ago

Reply from American Home Shield

Hi Margarita, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 24th, 2022

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Doris Long Seagoville, TX

Service repair company was very Quick and thorough

3 years ago

Reply from American Home Shield

Hi Doris, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

American Home Shield Reviews