American Home Shield: Read 34,383 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Alam

Very poor service and not keeping commitments

2 years ago

Reply from American Home Shield

Hi Alam. Thank you or taking time to write a review. I am sorry to hear you were not happy with the service you received. I would be happy to speak with you regarding any unresolved issue. Please provide your contract agreement number so that I may locate your account.

Apr. 15th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

almo Miniex

service was excellent and all work was c0mpleted on time

2 years ago

Reply from American Home Shield

Hi Almo, We appreciate your feedback and hope you continue to enjoy the excellent service that has been provided.

Apr. 13th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Dan Hafner

You always look for the cheapest employee you can find

2 years ago

Reply from American Home Shield

Hi Dan, I hate to hear about the communication issues that have been experienced. I would be glad to speak with you to reach a resolution. Please provide your AHS contract number or property address.

Apr. 13th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jiwilson

Because they state one thing and do something else

2 years ago

Reply from American Home Shield

Hi Jiwilson. We appreciate your feedback. I am sorry to hear that you have not been pleased with the service from AHS. I would be happy to follow up with you to address any unresolved issue.

Apr. 9th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

OT Dallas, TX

nothing was repaired, explained, justified, informed, etc

2 years ago

Reply from American Home Shield

Hi OT. Thank you for your feedback. I am sorry to hear that you were not pleased with the service you received. I would be happy to speak with you to assist with any unresolved issue.

Mar. 31st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

SUE SAUER Albuquerque, NM

YOUR SERVICE AND COMMUNICATIONS ARE JUST AWFULL !!!!!

2 years ago

Reply from American Home Shield

Hi Sue, I hate to hear about the delay in service experienced with AHS. I would be glad to speak with you to assist with a resolution.

Mar. 31st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Karen Vallejo, CA

The job still isn't done 2 weeks later and no follow up

2 years ago

Reply from American Home Shield

Hi Karen. Thank you for letting us know the job is not complete. I hate to hear that no one has followed up with you. I would be happy to speak with you to assist with resolving this issue.

Mar. 22nd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Sarona Burchard Glendale, AZ

Don't have helpful people working for them.

2 years ago

Reply from American Home Shield

Hi Sarona, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 24th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jason Sayers Danville, CA

Never get anything fix without multiple visits and delays

2 years ago

Reply from American Home Shield

Hi Jason, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 23rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Gerald Upper Marlboro, MD

Failure to provide a cost breakdown for the latest service.

2 years ago

Reply from American Home Shield

Hi Gerald. Thank you for taking time to write a review of your experience. I am sorry to hear that you did not receive a breakdown of the cost of your last service. I would be happy to speak with you to assist with a resolution to this issue.

Mar. 16th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Carla Wolkoff Anchorage, AK

awful, they dont cover much and its hidden in fine print

2 years ago

Reply from American Home Shield

Hi Carla. We appreciate your feedback. I am sorry to hear that you are not pleased with the coverage that we offer. I would be happy to speak with you to discuss this issue further.

Mar. 16th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Katarina Valenzuela Waco, TX

They miscalculated my taxes and now I owe $2k.

2 years ago

Reply from American Home Shield

Hi Katarina. Thank you for taking time to let us know about this billing issue. I would be happy to look into this issue further and follow up with you.

Mar. 14th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Marguerite Randall Florissant, MO

my washer and dryer still not fix after 5 weeks

2 years ago

Reply from American Home Shield

Hi Marguerite, I hate to hear about the washer and dryer work order that was unsatisfactory through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 10th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Cheryl Hosel Seabrook, TX

Long wait times and not reputable companies being used.

2 years ago

Reply from American Home Shield

Hi Cheryl,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Mar. 4th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

shawn lavian Beltsville, MD

THEY SENDING NOT PERFSIONAL SERVICE COMPANY

2 years ago

Reply from American Home Shield

Hi Shawn,
Thank you for sharing your most recent AHS experience with us. I would be glad to speak with you to discuss the issues that occurred to have the issues repaired.

Feb. 23rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Eva Katsigiannis Algonquin, IL

Customer service is horrible bad communication

2 years ago

Reply from American Home Shield

Hi Eva. Thank you for your feedback. I am really sorry to hear you have not been pleased with the service provided. I would be happy to follow up with you to address any unresolved issue.

Feb. 18th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Susan Neufer Clovis, CA

Agents do not have the sources to help customers

2 years ago

Reply from American Home Shield

Hi Susan,
We appreciate you for bringing the customer service issues to our attention. We would be glad to speak with you to reach a resolution.

Feb. 18th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Leployer franklin Cordova, TN

Horrible!! Still waiting on repair going on two weeks

2 years ago

Reply from American Home Shield

Hi Leployer. Thank you for your feedback. I really hate to hear that you have had a horrible experience. I would be happy to follow up with you to discuss your concerns.

Feb. 11th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Edward Wayne Cummins Northwood, OH

My washer stopped working 3 weeks after being repaired

2 years ago

Reply from American Home Shield

Hi Edward,
Thank you for bringing the delay in service to our attention. I would be glad to assist with a resolution.

Jan. 13th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Becky Ferguson Buckhead, GA

Poor communication; misleading advertising;

2 years ago

Reply from American Home Shield

Hello Becky. Thank you for your feedback. I am sorry to hear that you are not pleased with the service you received or the coverage that we offer. I would be happy to speak with you to address your concerns further.

Dec. 31st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Terrance Woodruff Dayton, OH

There's always a long wait for repairs to take place.

2 years ago

Reply from American Home Shield

Hi Terrance. Thank you for you feedback. I am sorry to hear that you have not been pleased with the time it takes to resolve your repair needs. I would be happy to look into any unresolved issue and follow up with you.

Dec. 31st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

naomi Mercer Island, WA

bc I still have not received a reimbursement for a claims

2 years ago

Reply from American Home Shield

Hi Naomi,
I hate to hear about your most recent experience and the reimbursement delay. I would be glad to speak with you to reach a resolution.

Dec. 31st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Ted Won Camas, WA

Process to dispatch the technician takes too long

2 years ago

Reply from American Home Shield

Hi Ted,
I hate to hear about your lack of service regarding your most recent experience. I would be glad to speak with you to reach a resolution.

Dec. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Kim Burnsworth Wichita, KS

Extremely difficult to communicate with.

2 years ago

Reply from American Home Shield

Hi Kim. Thank you for your feedback. I am sorry to hear that you have found it difficult to communicate with us. I would be happy to speak with you to discuss any unresolved issue.

Nov. 30th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Shirley Hirshauer Saint Augustine, FL

HVAC not fixed after 4 visits by Total Aur Care

2 years ago

Reply from American Home Shield

Hi Shirley,
I hate to hear about the delay in service that was experienced to have the AC system issue repaired. I would be glad to speak with you to assist.

Nov. 30th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Aisha razvi Dearborn, MI

Bad experience cant even reach anyone 4 rite answer00

2 years ago

Reply from American Home Shield

Hi Aisha,
I hate to hear about the delay in service that was experienced to have the service issue repaired. I would be glad to speak with you to assist with a resolution.

Nov. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeffrey Bowden Longview, TX

3 months without a refrigerator and nobody wanted to help.

3 years ago

Reply from American Home Shield

Hi Jeffrey. Thank you for taking time to tell us about the issue with your refrigerator. We are here to address your concerns. I would be happy to speak with you to discuss this matter further.

Nov. 17th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Nathan Irvine, CA

Their prices are too high and their service is bad.

3 years ago

Reply from American Home Shield

Hi Nathan. Thank you for taking time to provide your feedback. I am sorry to hear you are not finding the value in your coverage. I would be happy to speak with you to address this matter further.

Nov. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jackie Ridgefield, WA

Very bad customer service. Very dishonest company.

3 years ago

Reply from American Home Shield

Hi Jackie. Thank you for expressing your concerns with the service you received. I would be happy to speak with you to address this matter further.

Nov. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Brenda Carlsbad, CA

Been one month with electrical issue unresolved

3 years ago

Reply from American Home Shield

Hi Brenda,
Thank you for bringing the issues regarding the repair company and delay in service to our attention. I would be glad to speak with you to discuss your experience.

Nov. 2nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Aydan Seyhan Ojus, FL

I have been waiting for a repairman since October 12th.

3 years ago

Reply from American Home Shield

Hi Aydan. Thank you for letting us know that you are still waiting on service. I would be happy to speak with you to assist with resolving the issue.

Oct. 28th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

kyong kim Dallas, TX

not satisfied. did not complete the work.

3 years ago

Reply from American Home Shield

Hi Kyong,
Thank you for bringing the uncompleted repairs to our attention. I would be glad to speak with you to reach a resolution.

Oct. 19th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Wendy Branson, MO

Poor communication. Long wait times. No answers.

3 years ago

Reply from American Home Shield

Hi Wendy. Thank you for your feeback. We do hate to hear that you have not been pleased with the service you have received. I would be happy to speak with you to address any unresolved issue.

Oct. 18th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Steven Grygelko Cathedral City, CA

I've been waiting since May 2021 for a job to be completed

3 years ago

Reply from American Home Shield

Hi Steven. Thank you for letting us know you have an issue that has not been resolved since May. I am sorry to hear this. I would be happy to speak with you to assist with resolving this matter.

Oct. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Ana galvez Avondale, AZ

So far I've had to be without a fridge for almost a month

3 years ago

Reply from American Home Shield

Hi Ana. Thank you for letting us know about your service issue. I am sorry to hear you are still without your frig. I would be happy to speak with you to assist with resolving this matter.

Oct. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Deborah Hall Palm Desert, CA

I have had to pay out of pocket to finally get AC fixed.

3 years ago

Reply from American Home Shield

Hi Deborah. Thank you for letting us know about your service experience with your AC. I am sorry to hear that you had to pay out of pocket. I would be happy to speak with you so that we may discuss this matter further.

Oct. 13th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Fredy Durango Whittier, CA

Horrible you guys are fraud and worthless

3 years ago

Reply from American Home Shield

Hi Fredy. We appreciate you taking time to express your opinion. I am sorry to hear that you have not been pleased with AHS. We are here to address your concerns. I would be happy to speak with you further regarding this matter.

Oct. 13th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Brett Rhodes Daleville, VA

Not easy to use. Hasnt helped me at all yet.

3 years ago

Reply from American Home Shield

Hi Brett. Thank you for bringing your concerns to our attention. I am sorry to hear that you are not finding the value in your home warranty coverage. I would be happy to speak with you to address this matter further.

Oct. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Tawanda McCoy Covington, GA

i have a major leak and still have not been fix.

3 years ago

Reply from American Home Shield

Hi Tawanda. I am sorry to hear that your leak has not been fixed. I would be happy to speak with to assist with getting this issue resolved.

Oct. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Mark Monaco Yucaipa, CA

They will do anything not to pay for a service request.

3 years ago

Reply from American Home Shield

Hi Mark. Thank you for your feedback. I am sorry to hear that you have not found the value in your home warranty coverage. I would be happy to speak with you to address your concerns further.

Oct. 13th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Nicole Riverside, CA

Can never get a hold of anyone. They deny clsims

3 years ago

Reply from American Home Shield

Hi Nicole. Thank you for letting us know you have not been able to reach anyone. I am sorry to hear you have been disappointed with your coverage. I would be happy to speak with you to address any unresolved issues.

Oct. 6th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Shannon Hooks Fontana, CA

Can’t rely on the service providers sent out for repairs

3 years ago

Reply from American Home Shield

Hi Shannon,
I hate to hear about the delay in service to have the air conditioner system repaired. I would be glad to assist with a resolution to have the repairs completed.

Oct. 7th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

latosha Yarborough Franklinton, NC

It takes 2 trips to fix the correct things.

3 years ago

Reply from American Home Shield

Hi Latosha,
I hate to hear about the delay in service that has been experienced to have the service request completed on the air conditioner system. I would be glad to speak with you to assist with a resolution.

Oct. 7th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Lynn Schaefer Union, KY

My plumber never came back to fix toilets

3 years ago

Reply from American Home Shield

Hi Lynn,
Thank you for bringing this uncompleted service to our attention. I would be glad to speak with you to reach a resolution.

Oct. 7th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Kimble Dayton, TN

Most of time cannot rely of fast feedback

3 years ago

Reply from American Home Shield

Hi Kimble. Thank you for your feedback. We appreciate you letting us know your concerns with AHS. I would be happy to speak with you and assist with any unresolved issue.

Oct. 6th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Barbara Hall Union City, GA

They don’t answer service in a timely manner

3 years ago

Reply from American Home Shield

Hi Barbara. Thank you for taking time to let us know about your experience. I hate to hear that you did not get an answer in a timely manner. I would be happy to speak with you to address any unresolved issue.

Sep. 30th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Karen Smith Pinehurst, NC

Very poor experience with replacement fan

3 years ago

Reply from American Home Shield

Hi Karen. Thank you for review. I am sorry to hear you had a bad experience with replacing your ceiling fan. I would be happy to speak with you to further address this issue.

Sep. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jose Portela

The contractors that they use are subpar. They generally find an excuse to not pay and try to charge you more money. American home shield itself just delays and delays.

3 years ago Edited September 20, 2021

Reply from American Home Shield

Hi Jose,
I would be glad to speak with you to address the service issues and vendor that serviced you.

Sep. 22nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Betty Goen Plano, TX

Denied my claim based on incorrect information.

3 years ago

Reply from American Home Shield

Hi Betty,
I hate to hear about the services that were not fulfilled by AHS. I would be glad to speak with you to address the denial.

Sep. 23rd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Joumana Houston, TX

Poor customer service and I wouldn't recommend to others

3 years ago

Reply from American Home Shield

Hi Joumana,
I hate to hear about the poor customer service experience that has been endured. I would be glad to speak with you to discuss the out-of-pocket expense.

Sep. 22nd, 2021

American Home Shield Reviews