American Home Shield: Read 34,293 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

michael mello Port Saint Lucie, FL

over charged me no protection worthless expense on my home.

3 years ago

Reply from American Home Shield

Hi Michael,
I understand your concern regarding the contract pricing for the new home. AHS strives to provide you with the best competitive pricing.

Jun. 15th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard Los Angeles, CA

Customer service and loyalty is not helpful or sympathetic

3 years ago

Reply from American Home Shield

Hi Richard,
I hate to hear about your AHS service experience. I would be glad to speak with you to discuss the issues.

Jun. 15th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Tab Thomas Augusta, GA

It took to long to complete the repair of my washer.

3 years ago

Reply from American Home Shield

Hi Tab,
I hate to hear about the delay in service to have the washer repaired. I would be glad to speak with you to discuss the issues.

Jun. 15th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Ronnie Golden Huntsville, AL

Terrible customer service, can't understand English

3 years ago

Reply from American Home Shield

Hi Ronnie,
Thank you for bringing your experience to our attention. I would be glad to speak with you to get the issues resolved.

Jun. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Glynis Rancho Cucamonga, CA

They lie and there’s no resolution process

3 years ago

Reply from American Home Shield

Hi Glynis,
Thank you for enlightening us about your most recent American Home Shield experience. I would be glad to speak with you to get the issues resolved.

Jun. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Andre davis Hampton, GA

Slow and substandard contractors used for ac issues

3 years ago

Reply from American Home Shield

Hi Andre. Thank you for letting us know your concerns with the AHS contractors for your air conditioning. We understand how important it is that you have confidence in the service we provide. We would be happy to speak with you to address your concerns.

Jun. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Tom suleiman Riverside, CA

Horrible contractors with pathetic reviews/cusomter service

3 years ago

Reply from American Home Shield

Hi Tom. We are very disappointed to hear that you had a horrible experience. It is our goal to meet your repair needs and provide a positive experience. We would be happy to speak with you to address your concerns.

Jun. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Idalia Rodriguez Pharr, TX

Contractor was over priced had to pay for my own repairs

3 years ago

Reply from American Home Shield

Hi Idalia. Thank you for your feedback regarding your service repair experience. We hate to hear that you had to pay for your own repair. I would be happy to speak with you further regarding this matter.

Jun. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Sean Morrissey Upper Darby, PA

Poor customer service, long hold times. Lack of follow up

3 years ago

Reply from American Home Shield

Hi Sean,
I hate to hear about your customer service experience to speak with a representative.

Jun. 7th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Bill Green Alpharetta, GA

They never showed up. No service provided.

3 years ago

Reply from American Home Shield

Hi Bill, we hate to hear that you did not have a good experience with your repair service from AHS. We know how important it is to have your repair needs met. We will be happy to speak with you further regarding your concerns.

Jun. 3rd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

James Rodríguez Morgan Hill, CA

Have not received a follow up call on work performed

3 years ago

Reply from American Home Shield

Hi James,
I hate to hear about the delay in customer service. I would be glad to speak with you to get the issues resolved.

May. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Mark Katy, TX

Try calling them, there's always a 20 minute wait

3 years ago

Reply from American Home Shield

Hi Mark,
Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced. I would be glad to speak with you and get the issues resolved.

May. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Angela Mack Mobile, AL

Because they don't stand behind what they offer.

3 years ago

Reply from American Home Shield

Hi Angela,
I would be glad to speak with you to address the coverage issues that you experienced. Please provide your AHS contract number or property address for further assistance.

May. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Bill Land O' Lakes, FL

Unresponsive to concerns regarding substandard contractors

3 years ago

Reply from American Home Shield

Hi Bill,
I hate to hear about your most recent service experience. I would be glad to speak with you about your service.

May. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Tiffany Brooks Jonesboro, GA

Issues are not resolved! Horrible customer service!

3 years ago

Reply from American Home Shield

Hi Tiffany,
I hate to hear about your most recent AHS service experience.

May. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Engleman Las Vegas, NV

Sent wrong repair man for services we asked for

3 years ago

Reply from American Home Shield

Hi Robert,
Thank you for bringing this issue to our attention. I would be glad to speak with you to reach a resolution for the repairs.

May. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

John Smith Desoto, TX

Do not provide full coverage on all products

3 years ago

Reply from American Home Shield

Hi John,
I would be glad to speak with you regarding your AHS experience and the issues that occurred.

Jun. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Rodolfo Phelan, CA

False advertising ( if they cannot repair they replace.

3 years ago

Reply from American Home Shield

Hi Rodolfo,
Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Dawn Palm City, FL

Have not received money for hot water heater

3 years ago

Reply from American Home Shield

Hi Dawn,
I hate to hear about the delay in service to receive the hot water heater reimbursement. I would be glad to assist you.

May. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

JoAnn Fry Mount Joy, PA

Takes them so long to get to live person to discuss issues.

3 years ago

Reply from American Home Shield

Hi JoAnn
I hate to hear about the difficulty experienced to have the repair completed. I would be glad to speak with you.

May. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Kris Lawlor Clackamas, OR

Very hard to work with. Very slow response times.

3 years ago

Reply from American Home Shield

Hi Kris,
Thank you for bringing this to our attention. I would be glad to speak with you.

May. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Adam Richardville Monroe, MI

They don’t follow the rules of their own contracts.

3 years ago

Reply from American Home Shield

Hi Adam,
I would be glad to speak with you about the issues experienced.

May. 11th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Patricia Krupa Milton, DE

They didn't stand behind my home warranty!

3 years ago

Reply from American Home Shield

Hi Patricia,
I would be glad to discuss your AHS experience.

May. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Cheri Douglas Capitol Heights, MD

Bad contractors and they don’t show up for appointments

3 years ago

Reply from American Home Shield

Hi Cheri,
I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I owuld be glad to speak with you to get the issues resolved.

Apr. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael Linberg Houston, TX

Taking way too long to get my oven repaired

3 years ago

Reply from American Home Shield

Hi Michael,
I would be glad to speak with you about the delay in service to have the oven repaired. I would be glad to reach a resolution.

Apr. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Teresa Dyer Panama City, FL

Because they could never fix any of our issues.

3 years ago

Reply from American Home Shield

Hi Teresa,
I hate to hear about your most recent experience to have the issues repaired. I would be glad to speak with you to get the issues resolved.

Apr. 28th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Timothy John Curtiss Little Elm, TX

Because they refuse to pay legitimate claims.

3 years ago

Reply from American Home Shield

Hi Timothy,
I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I would be glad to speak with you to get the issues resolved.

Apr. 30th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Yazan Sacramento, CA

Terrible company. Everything is not covered

3 years ago

Reply from American Home Shield

Hi Yazan,
I hate to hear about your most recent AHS experience to have the issues repaired. I would be glad to speak with you.

Apr. 8th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Mark Germantown, TN

I'm in a never-ending loop of trying to get a repair done

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

James Blue Ridge, TX

Very poor customer service, hard selling

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Kimberly Alexander Corpus Christi, TX

I've been waiting for my AC to be fixed since Oct 25th!!

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it. Please provide your AHS contract number or full property address along with your email address and I will follow up with you from there.

Mar. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Ben Ozark, MO

They have not fixed my problem yet. Its been a month

3 years ago

Reply from American Home Shield

Hi Ben,
Thank you for bringing this to our attention. We will act quickly to get the issue resolved.

Apr. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Nicole Baker Fresno, CA

Completely unresolved issues and zero support

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would lie to connect with you regarding it.

Mar. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Darren Gilmore Apple Valley, CA

Horrible billing practices and long hold times.

3 years ago

Reply from American Home Shield

Hi Darren,
I would be glad to speak with you about the contract and customer service experience.

Mar. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

John Cowley Fayetteville, TN

Terrible service. Poor value. Not worth the hassle.

3 years ago

Reply from American Home Shield

Hi John,
I hate to hear about your most recent poor experience. I will be contacting you to get the issues resolved.

Mar. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

unsatisfied customer Las Vegas, NV

they won't replace things that are not worth fixing.

3 years ago

Reply from American Home Shield

Hi,
I hate to hear about your most recent AHS experience and the replacement that was not completed.

Mar. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

eddie Saint Cloud, FL

poor company bad service lack of support

3 years ago

Reply from American Home Shield

Hi Eddie,
I hate to hear about your most recent AHS experience. I would be glad to speak with you to get the issues resolved.

Mar. 15th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Cantgitright Stanwood, WA

It takes them too long to resolve your problem

3 years ago

Reply from American Home Shield

Hi,
I understand your frustration and would be glad to speak with you regarding the issues experienced.

Feb. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jenny San Mateo, CA

Very slow in resolving issues. You get the run around .

3 years ago

Reply from American Home Shield

Hi Jenny,
We appreciate you bringing your customer service experience to our attention.

Feb. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Amante Fajardo Alexandria, VA

Can‚Äôt contact them when there‚Äôs a problem.

3 years ago

Reply from American Home Shield

Hi Amante,
I would be glad to speak with you to address the issues.

Feb. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jose La Mirada, CA

Out of pocket expensive . Seems coverage is inadequate

3 years ago

Reply from American Home Shield

Hi Jose,
I hate to hear about the out of pocket expense for the repairs.

Feb. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Butch Lexington, SC

was not call back and no consideration for customer

3 years ago

Reply from American Home Shield

Hi Butch,
We appreciate you for bringing this to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 8th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Clarinda Islam Chandler, AZ

1 service; reimbursement delayed by weeks

3 years ago

Reply from American Home Shield

Hi Clarinda,
I have located your AHS account and will be glad to speak with about the issues.

Feb. 8th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Kimberly Council Springfield, PA

The turn around time for service is very slow

3 years ago

Reply from American Home Shield

Hi Kimberly,
I hate to hear about the delay in service that you received to have the boiler repaired.

Feb. 8th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Saint Louis, MO

It's hard to get your questions answered.

3 years ago

Reply from American Home Shield

Hi,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 18th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Chad Melbourne, FL

Denied nearly every service call out of 5 this year

3 years ago

Reply from American Home Shield

Hi Chad,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 18th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anita Kimsey Campobello, SC

They say "repair or replace" but they don't do either.

3 years ago

Reply from American Home Shield

Hi Anita,
Thank you for providing us with feedback about your most recent AHS service experience. I would be glad to speak with you soon.

Jan. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Nasine Ladson, SC

Poor customer service. Unqualified contractors. Expensive.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John Akama-Makia Little Rock, AR

They have not done the repairs in my home for months now.

3 years ago

Reply from American Home Shield

Hi John,
I would be glad to speak with you to get the repairs completed.

Jan. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Connie Robertson

They won't answer the phone when you try to cancel.

3 years ago

Reply from American Home Shield

Hi Connie, Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution.

May. 17th, 2022

American Home Shield Reviews