American Home Shield: Read 34,383 User Reviews From Real Homeowners

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Sandra Serra

Does not cover a lot of what you need covered example FREON

4 years ago

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Rob Hagans

Long wait times on phone online portal not updated

4 years ago

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Antonio Reyes

When you need parts they take forever to get them

4 years ago

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Celia

My first service request til now hasn't been resolved

4 years ago

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Carmen Villalta

Have not solved my issue and never return my calls.

4 years ago

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Mr Stewart

The service I had with this company has been awful

4 years ago

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Joel

Hard to get in touch when you need them.

4 years ago

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Nelsis

They refused to let me go with my second option

4 years ago Edited September 14, 2021

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Sheri w Jones

Horrible service and horrible customer service

4 years ago Edited January 10, 2024

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Nobody Conroe, TX

I rated Because of poor customer service

4 years ago

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Anonymous Owasso, OK

They do not want to pay for much of anything.

4 years ago

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Mary Ann Zeber Germantown, TN

Issue still not resolved after 5-6 visits..

4 years ago

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Sims Regard Baton Rouge, LA

Stay on hold for hours waiting to talk to someone

4 years ago

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Wayne Stallworth Philadelphia, PA

They didn't honor my claim I'm thinking about canceling

4 years ago

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Eva Rojas Rancho Santa Margarita, CA

No resolution to my air conditioner problem!!!

4 years ago

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Ann Wilson Austin, TX

I had to wait weeks for a repair that was not covered

4 years ago

Reply from American Home Shield

Hello Ann, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

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Belinda Turner

Would not help. We had to get someone to do repair

4 years ago

Reply from American Home Shield

Hi Belinda, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

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Craig Wilborn

Loopholes so they don't have to pay for a service

4 years ago

Reply from American Home Shield

Hello Craig, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Jul. 28th, 2020

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Maribel

Problem never fixed no solution and I was still charge

4 years ago

Reply from American Home Shield

Hi Maribel,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 20th, 2020

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Verified Customer

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Ronald Yeager

Dryer has been broken for over a month and not fixed yet

4 years ago

Reply from American Home Shield

Hi Ronald,
I would be glad to speak with you and get the dryer repaired.

Jul. 19th, 2020

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Sheri Smith Simi Valley, CA

Poor customer service and extremely hard to get a hold of

4 years ago

Reply from American Home Shield

Hi Sheri,
I would be glad to speak with you and get the issues resolved.

Jul. 8th, 2020

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Verified Customer

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Heidi Zeilinger Oceanside, CA

Horrible customer service and nothing is covered.

4 years ago

Reply from American Home Shield

Hi Heidi,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 8th, 2020

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Verified Customer

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John Sida Cibolo, TX

Impossible to speak with customer service

4 years ago

Reply from American Home Shield

Hi John,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

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Verified Customer

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Douglas Stryker Crownsville, MD

Poor customer service. Terrible contractor network

4 years ago

Reply from American Home Shield

Hi Douglas,
I would be glad to speak with you about your experience.

Jun. 27th, 2020

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Verified Customer

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Kelli Strowd Montgomery, AL

Horrible customer service and slow company response

4 years ago

Reply from American Home Shield

Hi Kelli,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to get the issues resolved.

Jun. 21st, 2020

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Verified Customer

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margaret peri Wylie, TX

because i was charged double for my home shield insurance

4 years ago

Reply from American Home Shield

Hi Margaret,
I hate to hear about your American Home Shield exxperience. I owuld be glad to speak with you.

Jun. 9th, 2020

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Verified Customer

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Monique Smith

I still have a problem with my air conditioner.

4 years ago

Reply from American Home Shield

Hi Monique,
I hate to hear about your most recent service experience and the delay to have the AC system repaired. I would be glad to speak with you and assist.

Jun. 4th, 2020

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Anonymous

didn't fix it, won't come back, no one answers the phone

4 years ago

Reply from American Home Shield

Hi,
I would be glad to speak with you and get the issues reolved.

May. 22nd, 2020

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Nader Shendi

subpar customer service and nothing was ever done on time.

4 years ago

Reply from American Home Shield

Hi Nader,
Good morning Maria,
I hate to hear about the unsatisfactory experience with the company. I would be glad to speak with you and get the issue resolved.

May. 20th, 2020

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Verified Customer

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Ronnie Ladera Ranch, CA

your representative was rude and unprofessional

4 years ago

Reply from American Home Shield

Hi Ronnie,
I hate to hear about your most recent service experience and would be glad to speak with you.

May. 5th, 2020

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Verified Customer

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Summer Kindle

I had to call 3 different times to resolve one issue.

4 years ago

Reply from American Home Shield

Hi Summer,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the delay experienced for the repair.

Apr. 17th, 2020

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Verified Customer

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Colonel Ed Wilson

still have not heard back from company assigned order.

4 years ago

Reply from American Home Shield

Hi Colonel,
We hate too hear about the delay that has been experienced to have the repair completed. I would be glad to speak with you and get the issues resolved!

Mar. 23rd, 2020

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Gary Rogers

horrible customer service, dishonest, absolutely disgusting

4 years ago

Reply from American Home Shield

Gary,

My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Mar. 17th, 2020

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Verified Customer

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Michelle Vanek

Had issues with getting a plumber and HSA cooperation

4 years ago

Reply from American Home Shield

Hi Michelle,
I would be glad to speak with you and get the issues resolved.

Jan. 7th, 2020

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Tena Slaughter Edmond, OK

They responded to my request in a timely manner

1 year ago

Reply from American Home Shield

Dear Tena, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 20th, 2023

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Ali Phoenix, AZ

Very poor customer service . Long wait. Customer representative sound right but actual work is not get done

1 year ago

Reply from American Home Shield

Dear Ali, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Aug. 24th, 2023

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Alvan Turner Annapolis, MD

Price continually going up. Price has nearly doubled since inception.

1 year ago

Reply from American Home Shield

Alvan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah
Please your AHS contract number or property address.

Aug. 24th, 2023

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Himanshu Shah Burlington, MA

This company is really bad. They just don't listen to your problems. I have an outstanding issue that's 1 year old.

1 year ago

Reply from American Home Shield

Dear Himanshu, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Aug. 16th, 2023

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Sal Hacienda Heights, CA

Quick response to my service need Courtesy of employee s

1 year ago

Reply from American Home Shield

Sal, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 8th, 2023

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Mike Yazdani Tucson, AZ

Other electrical professionals misdiagnosed the issue. I had to pay an electrician myself to do it at the end.

1 year ago Edited August 9, 2023

Reply from American Home Shield

Dear Mike, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Aug. 2nd, 2023

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Patrica Jones Greer, SC

Good response time to assign a service company.

1 year ago

Reply from American Home Shield

Patricia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 2nd, 2023

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Pamela Pruitt Live Oak, TX

The warranty, covers little to nothing. You are better off saving the monthly fee for a repair that might come up.

1 year ago

Reply from American Home Shield

Pamela, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 2nd, 2023

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Patricia Dhliwayo-Kwangwari Loxahatchee Groves, FL

My issue was resolved with the one call.

1 year ago

Reply from American Home Shield

Dear Patricia, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 28th, 2023

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Khalil

The handyman worked quickly and was honest about the job

1 year ago

Reply from American Home Shield

Khalil, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 21st, 2023

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Audrey Mesquite, TX

I liked that they got someone out to me really fast. I didn't like that from the time he walked into the house it seemed that he was not going to try to help or suggest any options. He did not even want to go look at the electrical panel when I told him about everything cutting off. I have spoken to a contractor before and was told about changing out the fuses but he did not even want to look to see. I was just in amazement that he right out said there is nothing he can do about power surges or things cutting off. I will just get in touch with someone that can actually help me about my issues.

1 year ago

Reply from American Home Shield

Dear Audrey, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Jill Couet

We couldn't get a live person to talk to before scheduling service.

1 year ago

Reply from American Home Shield

Dear Jill, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 20th, 2023

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Scott Mcdill Twentynine Palms, CA

Professional and proficient. Made it easy to file claim.

1 year ago

Reply from American Home Shield

Scott, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Michael Orange Park, FL

After 4 service calls, my sink in the kitchen is finally unclogged. You rate what you think of this.

1 year ago

Reply from American Home Shield

Hi Michael, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 7th, 2023

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Michael D. Miller GA

So far The Shield has been taking in more money than I’ve been having things in my home repaired.

1 year ago

Reply from American Home Shield

Michael, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 24th, 2023

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Verified Customer

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Christopher Allen Ashburn, VA

I loved the savings it offered with its partners.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2023

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