American Home Shield: Read 34,293 User Reviews From Real Homeowners

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Leslie Sorensen San Antonio, TX

This time service was quick. Last time it took 4 months and a letter to the BBB

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Mike Krowisz Belleville, MI

Big concern is getting a technician timely.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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JACQUELINE Oakland, CA

great price and help for warranty, would use again

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Beverly Bradshaw Memphis, TN

Second tech did great job, however problem has reoccurred.

1 year ago

Reply from American Home Shield

Hi Beverly, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 8th, 2023

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Michaun Frye-Fisher St Louis, MO

They charged entire annual fee to my bank account still is not resolved. I will have to call again today

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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Jay Dodson Fishers, IN

There's no follow up with the service providers. The onus is placed on the homeowner.

1 year ago

Reply from American Home Shield

Jay, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 2nd, 2023

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Robert Merlo Atlanta, GA

Too often the technicians sent are not qualified to make the repairs necessary.

1 year ago

Reply from American Home Shield

Hi Robert, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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MARIA

It took over 1 month to receive a replacement for my dishwasher, after I ordered it

1 year ago Edited January 10, 2024

Reply from American Home Shield

Maria, Thank you for letting us know about your concerns regarding your Dishwasher request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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SHANNON Wasilla, AK

Two years in a row they have significantly raised their prices. Slow to get contractors to jobs.

1 year ago

Reply from American Home Shield

Shannon, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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MAURICE Palmdale, CA

Timely and efficient service was rendered.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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MITAT Ashburn, VA

so far so good service provided some problems

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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Tracey Montgomery Myrtle Beach, SC

Awful experience. Had the contractor come out in Jan then never seen them again. Parts not ordered. So I cancelled.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Tracey, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Danette Flynn kerper Costa Mesa, CA

Ok in Utah , Great service and companies

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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Will Walton Los Angeles, CA

This company will send any vendor to your house most of the time they are in an unmarked regular car and sketchy

1 year ago Edited February 22, 2023

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 17th, 2023

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Marti Grossman Palm Desert, CA

We are still waiting for a call back from them since we had a service call two weeks ago

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 17th, 2023

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BEATRICE

A few of the service companies that you all use are not good caring companies.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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TOM Irmo, SC

Much better customer service and repair assignment to GE dryer repair

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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Megan Carr Chicago, IL

I request a service call for my dryer vent. Only to find out that it wasn't covered.

1 year ago

Reply from American Home Shield

Hi Megan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 10th, 2023

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CHRISTOPHER Tualatin, OR

Length of time to get service provider to my house.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 9th, 2023

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Suzanne Duross

Professional service & efficient managing of claims

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2023

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Patricia White Fontana, CA

I liked the quick response time. The resolution

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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Daniel Lapidus Atlantic Highlands, NJ

Terrible customer service. All agents are overseas call center no access to corporate managers to escalate issues.

1 year ago

Reply from American Home Shield

Hi Daniel, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 8th, 2023

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Stephen Seitz Oxford, MD

Technician did a great job fixing the problem.

1 year ago

Reply from American Home Shield

Hi Stephen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2023

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N E

They're fast wh responding and sending out contractors

1 year ago

Reply from American Home Shield

Hi NE, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 1st, 2023

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CHRISTINE East Wenatchee, WA

They cover costs of repairs but it took a long time to get approval

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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Harry Underland Houston, TX

My dishwasher is finally repaired - thanks to TSA Appliance

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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TAMMIE Benton, AR

The gentleman that serviced the unit was nice

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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AMANDA Arlington, TX

Need to offer maintenance services with plans

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

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Bob Dawdy Surprise, AZ

Fair service. Kind of pricey. Been a good service to us.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 25th, 2023

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BRANDON Kalamazoo, MI

No follow up’s on calls regarding lost power in home. Rely on poor contractors instrwD of well rated ones.

1 year ago

Reply from American Home Shield

Brandon, Thank you for letting us know about your concerns regarding your Electric request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

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Shavon Beckett Ellenwood, GA

Was not expecting to pay 800.00 out of pocket. I also was upset to hear this from the compan and not AHS.

1 year ago

Reply from American Home Shield

Hi Shavon, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

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Teri Brown Mobile, AL

Still waiting for ‘part’ from service people. Been 3 months. You all have my 100.00 and I have a broken fridge.

1 year ago

Reply from American Home Shield

Hi Teri,
Thank you for sharing your most recent experience. I would be glad to speak with you to assist at your convenience.

Jan. 20th, 2023

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ANNETTE

I'm still waiting on a refund for my furnace repairs. Getting no where and feeling ripped off and lied to.

1 year ago

Reply from American Home Shield

Annette, Thank you for letting us know about your concerns regarding your Furnace request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jan. 19th, 2023

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Dale Fields Baltimore, MD

Non-responsive. I did the leg work and follow-up that AHS should have done. Poor to no customer service.

1 year ago Edited January 25, 2023

Reply from American Home Shield

Hi Dale, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

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MARIE Butler, NJ

Great resolution for our broken appliances.

1 year ago

Reply from American Home Shield

Marie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 18th, 2023

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Alan Kleinsasser La Crescenta, CA

Efficient handling of a problem with a major appliance.

1 year ago

Reply from American Home Shield

Hi Alan, Your feedback is more than appreciated and we hope you continue to enjoy AHS and the coverage we provide!

Jan. 17th, 2023

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Thomas Kraven Wylie, TX

Quick service. Fast feedback from repair services.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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STEVEN Abilene, TX

Many exclusions getting a technician to fix the problem takes several days.

1 year ago

Reply from American Home Shield

Steven,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

Jan. 11th, 2023

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BEATRIZ Houston, TX

Fast service and good customer service .

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 5th, 2023

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VICTORINO Hayward, CA

They recommended a plumber Rocky's Plumbing who screwed up with their job.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 6th, 2023

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Vinay Mathias Missouri City, TX

Absolutely terrible experience. Do not ever sign up with this company, 6 months to repair an applicance - go figure!!

2 years ago

Reply from American Home Shield

Hi Vinay, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 24th, 2022

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MEKALE Conroe, TX

Professional, knowledgeable and time efficient!

2 years ago

Reply from American Home Shield

Hi Mekale, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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GARLAND Missouri City, TX

Contractors do their jobs. That's all I expect.

2 years ago

Reply from American Home Shield

Hi Garland, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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YOLANDA Tulsa, OK

Overall everything is good . Everyone is very helpful

2 years ago

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gary anderson Sacramento, CA

They responded in a reasonable time to my problem.

2 years ago

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Aaron Moore Minneapolis, MN

Very poor customer service and reliability. Call service cannot fullfil the duties that I request of them.

2 years ago

Reply from American Home Shield

Hi Aaron, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS property address.

May. 24th, 2022

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Arnesto Rodriguez Suwanee, GA

Easy to use app for requesting a service call

2 years ago

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HENRY Little Elm, TX

Timeliness and professionalism of Techs.

2 years ago

Reply from American Home Shield

Hi Henry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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Mike Jackman Gettysburg, PA

Request for service taking too long. Put in to fix stove on 05/16 three days later still pending assignment

2 years ago

Reply from American Home Shield

Hi Mike, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 20th, 2022

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david strickland Charlotte, NC

Not good, can not get anyone to approve the part I need for my air conditioning to be fixed. Heat index over 100.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 19th, 2022

American Home Shield Reviews