American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Lori A Pedrini Myrtle Beach, SC

The Best Service and Value. Have used other Company due to home purchase and were very unsatisfied!! Have always used AHS in the past and as soon as our contract was over with the other Company we went back to AHS.

4 years ago

Reply from American Home Shield

Hi Lori,
Your feedback is appreciated and we hope you continue to enjoy a great customer service experience!

Apr. 22nd, 2021

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Verified Customer

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Kelly Pack Savannah, GA

So far we are 1 for 5 in repairs being done correctly. They had to send two different companies to repair our dishwasher, which turns out was only because the first company didn't bother to run the reset code on the dishwasher so the heating element would come back on. The fridge repair people have just been ridiculous. First it took 3 weeks for 1 part to come in, then they couldn't figure out why after the part was replaced that the water and ice machine were still not working so they had to send a "senior" technician out, who determined the line was frozen, so now the water dispenser works but the ice maker still does not! He didn't even bother to check to see if the ice maker was working before he left. Now I have to put in ANOTHER service request (they have already been out 4 times, this will be the 5th). Overall, clearly service has been pretty terrible.

4 years ago

Reply from American Home Shield

Hi Kelly,
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to reach a resolution for the refrigerator.

Apr. 30th, 2021

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Verified Customer

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Marianne Scott Barto, PA

American Home Shield has changed many of the allowable fixes to not allowable over the years. They charge $125.00 for the service call which is higher than most service companies. They will order a part that can take weeks on a 35 year old appliance rather than replace (whats the chances this appliance is going to have another problem). And if it does there goes another $125.00. And it takes forever to get someone on the phone. They say COVID; I say an excuse to take much needed people off the payroll.

4 years ago

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Verified Customer

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Deborah Marinoni Tulsa, OK

We are not mechanically inclined. Having access to one call and done is exactly what I want. They arrange for reputable service for each project. Problem resolution in one step!!

4 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 8th, 2021

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Verified Customer

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Dennis Overton Pinellas Park, FL

Pro appliance was assigned as my appliance repair for my dryer... Pro Appliance insists on virtual diagnostics. Hate that. They guess at the repair needed which took a couple days. Then they order a part which takes 8-10 days. They’re supposed to come out with the part tomorrow. I’m expecting their diagnosis to be wrong and they’ll need to order additional parts taking more days. Crappy way to diagnose and repair which puts the customers out of service way too long.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 8th, 2021

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Verified Customer

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Peter Wesner Aransas Pass, TX

They are the best! Very attentive to my phone calls and concerns. I receive repair man out here immediately and if it had to be repaired or replaced it was taken care of! I would highly recommend them to everyone!

4 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and thanks for recommending us. Enjoy your day.

Apr. 9th, 2021

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Verified Customer

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Erika Gomez McAllen, TX

They have great coverage and great customer service. Service calls can be scheduled online and contact information is provided to keep in contact with the local service company.

4 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed.

Apr. 8th, 2021

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Verified Customer

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Natasha Dallas Westland, MI

My first experience was great from the initial phone call to get a quote. I also didn’t have any issues with my first service call and the gentleman that serviced my issues was very professional and polite.

4 years ago

Reply from American Home Shield

Hi Natasha,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2021

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Verified Customer

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Lisa Crofton Suffolk, VA

While they have responded to prior service requests with satisfaction, I recently requested the repair of my garage door opener. After paying a service fee for the repairman to come to the home in addition to the yearly contract fee, I was told they didn't cover the repair. I requested to speak with a supervisor twice, but never received a call back.

4 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for sharing your feedback about your most recent AHS experience and the non covered repair. I would be glad to speak with you about your experience.

Apr. 20th, 2021

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Verified Customer

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Cara Marcella San Antonio, TX

They were quick and efficient. He explained everything to me, no matter how simple it seemed. He even responded when I called back a little later that same day to double check something.

4 years ago

Reply from American Home Shield

Hi Cara,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2021

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Verified Customer

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Dana Hancock Lebanon, TN

When I first had the service, the website didn’t work to request service and I held for over 30 minutes online 2x and gave up. I’m not pleased with my current service request. The provider did not show 2 times in a row amd I waited almost 4 hours each time. I requested a different provider and was told I had to let them try again! I think that is crazy when I have wasted 8 hours editing for them.

4 years ago

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Verified Customer

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Lynda Price Pleasant Grove, AL

Whenever I have had a issue with my home they are prompt in assigning someone to come out. Whenever the individuals come out they are professional and get the job done. I am happy with the services that I receive from them.

4 years ago

Reply from American Home Shield

Hi Lynda,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2021

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Verified Customer

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George McDonough, GA

The question I had they answered with no problem at all I recommended them to my family and friends all the time they've saved me tons of dollars and I appreciate there services.

4 years ago

Reply from American Home Shield

Hi George,
Thank you for sharing your feedback with AHS about your most recent customer service experience.

Apr. 13th, 2021

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Verified Customer

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Harriette Brinson Jacksonville, FL

AHS always do their best to satisfy their customer with good companies. I had a very bad experience with Total Air Care and AHS started sending a very reliable Service company to repair my unit.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Apr. 1st, 2021

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Verified Customer

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Cynthia Brooks El Paso, TX

The technician was very professional, knowledgeable and courteous. Asking if we had any questions that needed to be addressed before he left. Very happy with the service, fixed and working great! Thank you!

4 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Apr. 1st, 2021

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Verified Customer

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Vicki McCarthy Fort Worth, TX

We have had American Home Shield for almost two decades now. AHS has always been there for us if we needed an appliance or maintenance on an electrical, Hvac or plumbing problem.

4 years ago

Reply from American Home Shield

Thanks for your loyalty. It's been our pleasure assisting you and we look forward to our continued business together.

Apr. 1st, 2021

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Verified Customer

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Mr. B Fayetteville, AR

I was originally skeptical of AHS, but I have used my policy twice; once on a plumbing problem and once for an appliance replacement. I am glad to report that both issues were handled satisfactorily.

4 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Apr. 1st, 2021

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Verified Customer

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PG Jackson, NJ

As a first time client with AHS, there is nothing worthy to rave about on my experience on work service. I'm already looking into other warranty companies that can fill in that gap. AHS needs to focus on their contractors within in-network. AHS tend to hire ANY CONTRACTORS within their companies budget - which leads to unsatisfactory customers feedback. AHS should read their contractors reviews and work status on how well they solve issues. You're one of the lucky ones if you get a real professional show up at your door to do the job and get the job done efficiently without the runarounds. I'm currently still under authorization for my water heater to be evaluated (took 3 different contractors to come to the house for comparisons just to take a picture). Next week would be a month with this mess and nothing has been resolved. Service request payment gone to waste.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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John Great Falls, MT

Amazing and easy to work with. My heat quit in -40° F weather. They helped me get same day service and the company they contracted with amazed me with the service they provided

4 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Apr. 2nd, 2021

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Verified Customer

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Dennis Klinge Des Moines, IA

Very prompt polite and professional. Service and repairs were conducted in a very timely manner. They were experienced and professional, explained all steps of the repair process very thoroughly.

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 2nd, 2021

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Verified Customer

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Graden & Barbara Okes Henrico, NC

Always supportive. Even when appliance is declared "no longer fixable". AHS helps you thru the alternatives. Have not been disappointed in all the years we have been with them -about 20 years now..

4 years ago

Reply from American Home Shield

Thanks for your loyalty!!

Apr. 5th, 2021

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Verified Customer

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Kari Gregory, MI

It took over six weeks to get our fridge replaced. We called everyday and got no where. Finally after the second visit from the repairman he finally called them while he was at our home to let him no that the part for our fridge was unavailable. But they new this after two weeks after the first visit. After the last visit from the contractor AHS did finally approve a replacement and we recieved a check for our fridge to be replaced but we had to go purchase a new fridge and send them proof of the new fridge. That part of the warranty was awful because if you don’t have three thousand dollars to purchase a new fridge then your screwed. Fortunately we had the money to do this. Once we sent them the receipt that we purchased a new fridge they finally sent us our check for the replacement but that took another two weeks. I do hope in the future if we ever need help from AHS that we don’t go through the nightmare that we went through with this one.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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J. Burgess Suffolk, VA

Customer service needs a lot of improvement. They don't call you. My experience shows that I have to do all the follow-up calling. No one reaches out to keep you abreast as to developments with your service call. When I call, the customer service rep wants to apologize. Well, apologizing isn't good customer service. Being proactive with effective communication is far better than a weak apology that doesn't change or improve the problematic situation. No discounts are offered, but delays mount. I've been dealing with getting the same problem resolved for over four months.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 29th, 2021

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Verified Customer

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Aziz K Lawrenceville, GA

They do what the promise to do, I do not have to worry about anything! I have used them 2x this past year, and the communication, turnaround time, and quality of work has been amazing!

4 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 29th, 2021

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Verified Customer

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G. Henderson Winchester, VA

When I call, they are quick with giving me the name and number of the company that will be servicing a particular appliance. I have been pleased with the service companies that they have on their list.

4 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are glad to hear you were satisfied with the vendors we sent out.

Mar. 29th, 2021

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Verified Customer

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KIM H. WILLIAMS Belding, MI

The claim initiation process could be streamlined. Finding an available vendor can be a lengthy process. (I recently filed a claim for a leaking water heater and from the time of the initial call until the water heater was replaced was 8 days) I don't know why I have to pay $100 up front before a vendor can even be located

4 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Apr. 1st, 2021

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Verified Customer

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Meghan Bernier La Plata, MD

Excellent customer service. Good problem resolution in a timely manner. However, maybe a better process when picking contractors. Having to pay 75.00 more than once for the same call due to an error not in my control wasn’t fun.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

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Verified Customer

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Tamika North Las Vegas, NV

The few times that we have used AHS. They have provided prompt courteous service. We have not waited longer than 24 hours to have a representative contact us and have a technician at our door.

4 years ago

Reply from American Home Shield

Hi Tamika,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 29th, 2021

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Verified Customer

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Nita Oklahoma City, OK

Easy and efficient to use. The services that I have used have been very professional and easy to understand. They have have scheduled all appointments within 24 hours and I have never paid more than the service call.

4 years ago

Reply from American Home Shield

Hi Nita,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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P. Childs Lexington, MS

It was an okay process to get service. American Home Shield should have it to where you don't have to pay 100.00 until they actually come to the house to do the service. Because the guy didn't even call me I had to call him and he couldn't find my info.

4 years ago

Reply from American Home Shield

Thanks for sharing. We apologize is there was a delay with your appointment. The service fee is due any time the request is entered regardless of the appointment date. If there is an issue where the appointment was never set or met, please follow up with us for a refund.

Apr. 5th, 2021

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Verified Customer

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Joshua Foster Citrus Heights, CA

We use American Home shield for our house here is what I like they never give us the run around if something breaks I submit a claim they take my 100$ and it’s fixed within a few days . I don’t have any dislikes

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Joshua,
I am glad to hear about the speedy repairs and hour turn around time.

Mar. 31st, 2021

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Verified Customer

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Pete Buford, GA

I have had all my issues resolved in a timely manner. Important for me has been to get qualified service without spending hours browsing web reviews. AHS has been working very well for me.

4 years ago

Reply from American Home Shield

Hi Pete,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 29th, 2021

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Verified Customer

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Kimberly Brickers Cleveland, OH

my first service concern with ahs was with my washer and dryer service request began in November2020 parts orderedand came back after parts arrived still partially fixed more parts ordered return and install ordered parts to dryer its running but still stalling when turned on cant get dryer to work so order more parts cant locate parts call ahs and they say looking for parts cant find after weeks of calling ahs now says parts on back order will be available March2021 so now its March 2021 and there are still no parts not understanding why i have gotten the run around and my washer and dryer have not been replaced i have used ahs for plumbing and electrical work but do to this experience it takes away for my over all opinion of ahs as for now i have a very poor and untrustworthy opinion on this home warranty service two thumbs down

4 years ago

Reply from American Home Shield

Hi Kimberly,
Thank you for bringing this ongoing issue with the dryer to our attention. I would be glad to speak with you to assist with a resolution to the repairs.

Apr. 1st, 2021

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Verified Customer

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Josh H Spokane, WA

They always quickly respond to my homes needs weather my A/C not blowing cold air to my hot water heater leaking water everywhere there quick to get service technician to fix my home break downs .

4 years ago

Reply from American Home Shield

Hi Josh,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your AC home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Henry Cram Long Branch, NJ

I’ve had three instances where I used this service. The local service provider assigned was excellent. All three repairs were resolved to my satisfaction, in a timely fashion and in accordance with my contract.

4 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 19th, 2021

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Verified Customer

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Joseph Lynch San Antonio, TX

If appliance needs to be replaced, it is difficult to get in touch with the department to begin process. It can also take 4 to 6 weeks to get appliance. The replacement amount given is on the low end for the appliances I have replaced but it is better than nothoing.

4 years ago

Reply from American Home Shield

We apologize that you had difficulty reaching us and a delay in getting your appliance. With all that has went on within the last year, there was a strain on us getting shipment in a timely fashion. We appreciate your patience.

Mar. 19th, 2021

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Verified Customer

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Monika Zuccaro California City, CA

Love American Home Shield 💕 they are very professional, send their technicians timely. Rates are very reasonable considering everything they cover. Am very pleased with them.

4 years ago

Reply from American Home Shield

Thanks for letting us know we reached your expectations and please let us know if you need us in the future.

Mar. 19th, 2021

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Verified Customer

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Pete W Fredericksburg, VA

Good value for the money. We've needed to use them a few times in the past and the cost is worth the piece of mind. We had one expensive repair that recouped the annual cost easily.

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 19th, 2021

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Verified Customer

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Jaime Beltran Salinas, CA

I’m a new homeowner, and I got the home warranty as a gift. This is the gift that has kept our house going as far as replacing appliances replacing fans and have a great service.

4 years ago

Reply from American Home Shield

Hi Jaime,
I hate to hear about your most recent experience to have the appliances repaired. I hope you continue to enjoy!

Mar. 11th, 2021

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Verified Customer

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Frank Barreca Saint Augustine, FL

This was included with a recent home purchase. We used them when the AC failed. They provided am excellent company to do the replacement and the total out of pocket was reasonably priced

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Frank, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 8th, 2022

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Verified Customer

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Richard Price Grayson, GA

The times that I've had to call about my ac unit, garbage disposal or electrical issue they've always come through with skilled technicians and quick, thorough resolution. Definitely worth the cost.

4 years ago

Reply from American Home Shield

Hi Richard,
We are pleased to hear about your overall experience and the technicians that have serviced your home.

Mar. 17th, 2021

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Verified Customer

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Chas Len Louisville, KY

Because the door on my microwave did not have a replacement part the service person checked and said that they would have to replace the microwave because there was no repair. American Home Shield asked if the door would still close . The service person said yes however the bushings were worn out. AHS said that they would have to get a second oponion

4 years ago

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Verified Customer

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Aminna Berndt Lathrop, CA

Everything was great except the response time of getting somebody out here to look at my refrigerator. It took three weeks to get somebody out here and another two weeks to get them back out to actually fix it. The company that came out was very professional and prompt.

4 years ago

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Verified Customer

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Sheila Martin Garland, TX

After being a client since 2007, this year our coverage of home appliances was inadvertently discontinued. Supposedly, that is a change that only I (as the contract holder) can make. I called for service on our washing machine, only to be told that we did not have that included in our coverage! I attempted to talk with one supervisor after another with promises that they would check in to it and call me back...I've never heard back from anyone!! The issue has never been resolved! That is extremely poor customer service, but they were certainly happy to collect my annual payment! This experience has definitely left a bad taste in our mouths.

4 years ago

Reply from American Home Shield

Hi Sheila,
l hate to hear about your most recent experience to have the washer machine repaired. I would be glad to speak with you and get the issues resolved!

Mar. 15th, 2021

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Verified Customer

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Clayton Savage, MN

American Home Shield is easy to contact and quick to help but sometimes their list of what they won't cover is frustrating. Most of our repairs were fixed quickly and the cost is covered but a few times they wouldn't cover some common parts.

4 years ago

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Verified Customer

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John Hampton, VA

I had a terrible time spending literally hours fighting for a claim to be honored. We had a leak under our home that the warranty company sent 3 separate plumbers out for. None of the 3 were equipped to do the job. I had to hire a 4th plumber and came out of pocket $11,300 for a slab leak. I notified the warranty company every step of the way however they refused to pay anything. Even though the contract clearly stated they would pay an aggregate amount of no more than $500 for a slab leak. I was even told by one of the reps that it wouldn't be covered because my home owners warranty should cover it. Long story short eventually after much frustration they agreed to pay $425.

4 years ago

Reply from American Home Shield

Hi John,
I hate to hear about your most recent American Home Shield experience and the slab leak repair that was not covered. I would be glad to speak with you about your experience.

Mar. 8th, 2021

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Verified Customer

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Janice F Oviedo, FL

Toilet repair covered, sewer repair inside house covered, but toilet flange cost me $300 above my service fee if $75. Told flange repair not covered??? Nowhere in my contract does it say that. This happened in both my bathrooms.

4 years ago

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Verified Customer

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Nishan Las Vegas, NV

Fast friendly service, I called to have my dishwasher fix and they had someone out two days later and he fixed it on the first visit!! The tech was professional and knowledgeable of the unit.

4 years ago

Reply from American Home Shield

Hi Nishan,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 25th, 2021

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Verified Customer

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Prefer not to state. Salinas, CA

I‚Äôm torn here because, on the one hand they did replace important items for me so that was amazing. On the other hand, I went without heat for 30 days in the winter. It wasn‚Äôt entirely their fault, since at that point a third party contractor is in control, but there is something very wrong with their system to force me to go without heat for 30 days. Nobody cared.

4 years ago

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Verified Customer

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Carmen Ziegler Van Nuys, CA

I have had American Home Shield more than 20 years, their choice of contractors is outstanding. Never had aproblem. Every operator I had from American HomeShield was an expert in his field anddida perfect job.

4 years ago

Reply from American Home Shield

Hi Carmen,
It is always a pleasure to hear about our long time customers and 20 plus years is one to celebrate! We hope you continue to enjoy AHS and the service we provide!

Feb. 26th, 2021

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