American Home Shield: Read 34,891 User Reviews From Real Homeowners

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Verified Customer

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Judith Shepard Desert Hot Springs, CA

Efficient. pleasant. Successful, and honest about the work that needed to be done. So very pleased and impressed with AHS..It was recommended by a friend! Iwill recommend as wellil

5 years ago

Reply from American Home Shield

Hi Judith, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Aug. 10th, 2020

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Kelly Phoenix, AZ

I have only had 1 issue with them and covering a repair. It had to do with a slab leak. It didn't do enough damage to get them to pay for the complete plumbing issue.... leak happened 3 weeks later..... and they again only wanted to patch. So we ended up paying a lot of money out. But every other time it's been great!

5 years ago

Reply from American Home Shield

Hi Kelly, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Aug. 12th, 2020

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RaiLynn San Angelo, TX

So far the service has been timely. I did not appreciate the woman on the phone that barely spoke English because it made the conversation VERY long. Or that the hold time was over an hour 4 times but I got to leave a message and got a call in 20 minutes?!

5 years ago

Reply from American Home Shield

Hi Railynn, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm.

Aug. 13th, 2020

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Pam Norris Mesa, AZ

Most of the companies that they have doing your repairs have owners/managers that are not professional in the way they conduct business. They don't call back, employees don't show up when they are supposed to and they don't even call to let you know that they are not coming or are late. You have to stay on hold for days to get a rep. from AHS. Don't even try!!!

5 years ago

Reply from American Home Shield

Hello Pam, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way.

Aug. 13th, 2020

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Brenda Snipes Abingdon, MD

The wait time to talk to someone when getting a replacement appliance is way too long. I spent over 4 hours one day and then another 4 hours to let them know I would take the appliance offered. The women I spoke to were very nice and knowledgeable. No problem with the reps, just the wait times were ridiculous. I have a job too and for me to be on hold that or anybody something needs to be done there.

5 years ago

Reply from American Home Shield

Hi Brenda, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. We look forward to our continued business together.

Aug. 4th, 2020

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Whitney Newport Lake Worth, FL

Helpful. Sometimes the customer service rep isn't the friendliest. We were recommended a company for our AC because it went out and it was a 5 day wait in the middle of a FL summer. I wish they would check how busy a company is first. I called them back and they found a different company to come the same day. But we lost a whole day trying to coordinate.

5 years ago

Reply from American Home Shield

Hello Whitney, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Aug. 5th, 2020

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Verified Customer

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Lamont Taylor Las Vegas, NV

Great service, On time, customer service was helpful with all the questions I had to ask. The service department was on time and repaired the issue I had with no issues afterwards.

5 years ago

Reply from American Home Shield

Hi Lamont, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Verified Customer

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Brenda Macrenaris Tucker, GA

They always came to my aid .I feel like I am well protected. The only problem I have is calling them on the phone . I always have one hour hold time. If I used the web site it immediate.

5 years ago

Reply from American Home Shield

Hi Brenda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

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Christy Thom Las Vegas, NV

After 5 years of doing business with American Home Shield and paying $40, $45, 50 per month and $125 each service call plus $700+ for uncovered Freon I am finally fed up with how they handle customer service. #1 - the first assigned "pro" is ALWAYS ALWAYS ALWAYS the worst. Our A/C has needed repairs 2xs during our contract. Both times, our first "pro" wasn't able to get to us for 4 days. 100 degree weather with no air for 4 days is unacceptable. #2 - When the "pro" does come they NEVER fix the problem in the first visit much less the first day or two days after having identified the issue. If you file a claim get ready for the process to tie up at least week and hours of waiting on hold. #3 - Hours of waiting on hold! The website is fabulous for filling the claim but after that everything requires hours of wait times to get a human to get a resolution - like why hasnt my pro called me yet.... #4 - The "pros" they use work the system hence multiple visits. They know they can bill the warranty company out the yin yang for simple stupid fixes like a leaking faucet. The last go round I had with them went like this... Day One: Filed claim was assigned a "pro" Air Pro Masters. Day two - left a message for the pro to schedule an appt. Day three - on hold for two hours with AHS to get a different "pro" magically Air Pro Masters can now schedule an appt. Day Five is when my appt is scheduled between 9a-1p. 1p comes around and no pro. I call Air Pro - they apologize and say the plumber will be out he is just late but I am his next stop. Shocker... he never showed. Day Six - Plumber calls at 9a says scheduling didnt tell him about our appt. Okay whatever. He shows up. I will spare you the gory details - in a nutshell he cant fix one problem until we rip out our master shower so he can diagnose it, the guest bath tub he doesnt have the part for and the outdoor faucets he replaces. I paid $125 for him to do $15 minutes of faucet replacement. So now he needs a new part and will come back to at least fix the guest bath. Cant come until Saturday and the appt is between 8a-1p (we are now 10 days into a 15 minute fix). Plumber comes back Saturday, still doesnt have scopes or any type of diagnosis equipment for the master shower - still wants us to tear out walls AND here is the real kicker.... DOESNT have the right part for the guest shower!!! Thats right! Wasted ANOTHER trip, WASTED my Saturday morning because after a 4 day wait he didn't get the right part because my delta faucet is an old model. At this point I had enough. Called AHS on Monday waited 2 hours, got a call back rep said she would get Air Pro to submit their diagnosis so I could have a new contractor. Guess what... you guessed correct - NO RESPONSE. I called the next day, got a different rep, he tried to do the same thing and said if I wanted a different pro it would be another service charge of $125. Ummm NO! I requested a supervisor. He said because of COVID I would have to get a call back. Again ... no call back from AHS but low and behold I did get a call from Air Pro stating the part would be in on Saturday and my plumber would call to schedule time. WHAT... no! Done, done, done... I told Air Pro i no longer wish to do business with them and have canceled my AHS contract.

5 years ago

Reply from American Home Shield

Hello Christy, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 4th, 2020

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Verified Customer

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Maggie Walker Matteson, IL

Contact is swift and professional . My last service was above and beyond. A thorough check of all related parts of the garage door was made and necessary repairs and or replacement completed.

5 years ago

Reply from American Home Shield

Hi Maggie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

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Bonny Widodo The Colony, TX

They came to fix our kitchen's faucet in timely manner. Their HVAC contractor fixed the AC issue which was needed Freon but AHS only covers $10/lb and our units needed 3 lb which the contractor charges $80/lb. So we ended up paying $210.

5 years ago

Reply from American Home Shield

Hi Bonny,
We appreciate your feedback about the repairs completed.

Aug. 6th, 2020

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Kami Richter Denver, CO

They are amazing for everything BUT air conditioners. They fail to cover anything and it still costs you hundreds if not, THOUSANDS of dollars to replace/repair. If you aren't going to cover something fully, just don't cover it. Otherwise you rely on your service and in the end, have to spend tons of money and time without a unit. And of course that is always the middle of summer.

5 years ago

Reply from American Home Shield

Hello Kami, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Taking care of our customers is the main goal here at American Home Shield. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 5th, 2020

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Verified Customer

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Hiram Sanders

Issues that I have had have been taken care of very quickly, customer service staff have been very nice, and contractors have been very professional and on time, GREAT EXPERIENCE SO FAR!!

5 years ago

Reply from American Home Shield

Hi Hiram,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Dr. Dave

Had no issues until my A/C stopped working. For the prior week, temps were in the 90's and forecasted to stay the same. It was acceptable to them that I had to wait 7 days for an "approved" technician. Although I have been with them for over 15 years, I cancelled my renewal and purchased a contract with a company that allows me to choose ANY licensed and insured A/C company.

5 years ago

Reply from American Home Shield

Hello Dr. Dave, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way.
I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

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Wes Mattingly

The first time I needed the service back in January they were right on it. This last time (July) the service was terribly slow and I had to push to process myself. It took me two days just to get the service company assigned (the same ones used previously) an I had to call them myself. Customer Service was nearly nonexistent requiring an hour phone wait no hold twice. The chat works better on the website, but what happened to people. And don't try to tell me it's because of the virus.

5 years ago

Reply from American Home Shield

Hello Wes, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Jul. 28th, 2020

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Verified Customer

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Sherita Oliney

They really are a professional business that stand by their word to repair or replace our broken household items and send qualified expert techicians to produce quality results.

5 years ago

Reply from American Home Shield

Hi Sherita,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide

Jul. 28th, 2020

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Verified Customer

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Sherry Mabry

They are right on top of things. They find someone that gets your problem fixed within 48 hours. I had to use them twice - 1st time was 48 hours and 2nd time was same day! Very pleased with American Home Shield.

5 years ago

Reply from American Home Shield

Hello Sherry, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs

Jul. 28th, 2020

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Verified Customer

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Robert Reese

Courteous, efficient & follow up. I think my response is sufficient & it's a little irritating you have requirement for a character count. The would rate this portion of the survey as ridiculous.

5 years ago

Reply from American Home Shield

Hi Robert, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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Jonathan Walter

We asked the seller of our new house to include in the sale. We have used our home warranty twice and each experience was very speedy. The technicians arrived on time and were friendly.

5 years ago

Reply from American Home Shield

Hi Jonathan, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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Leroy touche nunn sr.

Been with you before I never did use you I come back to you did you know I have to use you so I really can't say I have to wait and see how this goes best way to find out if we can have a good relationship

5 years ago

Reply from American Home Shield

Hi Leroy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 28th, 2020

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Verified Customer

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Debra and Henry Trimble

Because the first people that they sent her to work on my Air Conditioner we're very incompetent and miss diagnose the problem and will try to charge us 1000 and $600 for a part not a new unit but a part but when I talk to home see if they told us it was for Brandoll unit so I think that there was some deception with US air and we never want them to come back to our home again

5 years ago

Reply from American Home Shield

Hello Debra and Henry, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Jul. 24th, 2020

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Spangler

response, but I wonder if they would actually replace a system covered under contract or just place a bandaid to keep it limping along. I have insurance with a company who has replace a roof at a fraction of what I have paid, but to date I have paid $2400, I have not had anywhere near that in replacemtn costs, so the house coverage is ahead for my case in terms of profit and not in my favor.

5 years ago

Reply from American Home Shield

Hi Spangler,
Thank you for updating us about your experience.

Jul. 29th, 2020

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Verified Customer

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Kathy T.

So comforting knowing AHS has my back, protecting me from unpleasant surprises. My AC quit last month and within just a couple hours, literally, they had it up and running again!

5 years ago

Reply from American Home Shield

Hi Kathy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Verified Customer

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Collin Rawles

Because I had to do a follow up call to get the second part of the repair done. The first rep I talked didn't do what he said he would so I had to call the repair shop myself to coordinate it. The second rep did follow up and got the repair completed.

5 years ago

Reply from American Home Shield

Hi Collin,
We appreciate you sharing your feedback!

Jul. 28th, 2020

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Verified Customer

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Vince

It has a system they seem to always come through takes a few minutes on the phone on line doesnâ€™t work for me they. Gould have more people that are knowledge to get the ball rolling

5 years ago

Reply from American Home Shield

Hi Vince,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 22nd, 2020

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William

When I need service they always on time I needed service they always on time the company they send out always on time and give good service and give good advice to prevent any futher problems

5 years ago

Reply from American Home Shield

Hi William,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Rennae Ward

I would have rated higher if not for the delay in my latest service. Also when I called from my phone , (because your site was down), I was told the wait was 39 minutes. When then called using my husbandâ€™s phone a few minutes later, I got right in.

5 years ago

Reply from American Home Shield

Hi Rennae,
Thank you for your feedback!

Jul. 27th, 2020

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Stephen

Good company and have had them for years. Would give 5 stars but they seem to like to always fix old appliances that sometimes need to be replaced. Took three fixes on our refrigerator before replacing it. Dishwasher is old and falling apart on outside but works good after couple fixes on inside. They won't repair/replace cosmetic issues.

5 years ago

Reply from American Home Shield

Hi Stephen,
We appreciate your feedback!

Jul. 28th, 2020

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Verified Customer

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Fred Psyk Westmont, IL

I've needed their service around a dozen times and every time my problem has been solved satisfactorily. And I have been very pleased with the quality and knowledge of the individuals sent by them.

5 years ago

Reply from American Home Shield

Hi Fred,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2020

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Verified Customer

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Annette Williams Kerrville, TX

The work always gets done right. The call always comes with in 24 hours from a repair company who specialized and whatever it is you need fixed.They come as soon as they can and are always so polite.

5 years ago

Reply from American Home Shield

Hi Annette,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2020

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Verified Customer

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Paula E W Carey-Moore Saint Louis, MO

When our Air Conditioner broke down, we were able to get it replaced with a minor investment. Read the fine print on costs not covered. However, we still saved a significant amount of money.

5 years ago

Reply from American Home Shield

Hi Paula,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2020

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Verified Customer

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Michael D. Poole Newport News, VA

They do what they promise every time. Service requests are handled promptly and online twenty fours a day. The service is provided professionally by approved technicians. American Home Warranty is the best at what they do.

5 years ago

Reply from American Home Shield

Hi Michael,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 2nd, 2020

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Verified Customer

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john schiavone Alpharetta, GA

Overall they are good but could definitely improve customer service on the call in features. Long, long, long wait times then you get to deal with a scripted foreign representative who is very courteous but unable to handle anything out of the script.

5 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2020

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Verified Customer

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Iowa Hawkeye Iowa City, IA

American Home Shield is at the mercy of the contractors with whom it recruits. In rural or smaller metro areas, where there are fewer competent contractors...well, let's just say minimum expectations are frequently met with disappointment.

5 years ago

Reply from American Home Shield

Hi Iowa,
Your feedback is more than appreciated and we hope you continue to enjoy AHS!

Jul. 15th, 2020

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Verified Customer

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Amy Miller Arnold, MD

We had excellent service for our dishwasher repair company but awful service with the air conditioner company. We've been trying to get our air conditioner fixed for several weeks now. The first contractor made us wait 2 weeks then canceled for another two weeks so AHS got us another contractor who hasn't gotten back to us yet to schedule an appointment!

5 years ago

Reply from American Home Shield

Hi Amy,
Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

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Truesdell Miami, FL

My experiences with American Home Shield have been very positive. I especially like their prompt response, the quality of the appliances, and professionalism of the technicians.

5 years ago

Reply from American Home Shield

Hi Truesdell,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 26th, 2020

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Verified Customer

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Linda Stateline, NV

American Home Shields has always been there for us if needed. We refer all of our neighbors to the AHS services as they come in handy from time to time. It's comforting to know that we have this service.

5 years ago

Reply from American Home Shield

Hi Linda,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 25th, 2020

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Verified Customer

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Margrett Patton Rancho Cordova, CA

Received service with no surprise cost. First technician that came did not fix the problem when I called AHS they set up for another company to come out I was happy i was not charged again however was not happy I had to wait another 2 weeks to get my air conditioner fixed

5 years ago

Reply from American Home Shield

Hi Margrett,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Verified Customer

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Latasha Hargrove Baker, LA

When I got my home warranty, 41 days later my A/C unit went out. Needed a new compressor and Freon. I was asked no question. Paid my deductible and they sent someone out to diagnose the Plm. They fixed it immediately.

5 years ago

Reply from American Home Shield

Hi Latasha,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 27th, 2020

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Verified Customer

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Steve Shaw Orlando, FL

American Shield's from start to finish was easy and fast. We had no problems setting up the appointment for the service. They came out next day snd was done in a day and cleaned up. Thank you

5 years ago

Reply from American Home Shield

Hi Steve,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 27th, 2020

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Verified Customer

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Dorothey Las Vegas, NV

When things go well, it’s great. Many problems with LG refrigerators and too many different vendors to fix. That said ,it has been very cost effective And a life saver when AC went out and brilliant help with water heater.

5 years ago

Reply from American Home Shield

Hi Dorothey,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 27th, 2020

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Verified Customer

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Jeff Richards Tempe, AZ

They always send a repairman out, but the quality of the repair company is always suspect. I had an issue with my heat pump a couple weeks ago and I had to call the same company for the forth time TODAY! I also understand that if it can’t be repaired due to lack of Freon then they will not replace the unit. I will have to pay for it. They will always do what they can to repair before replacing a unit.

5 years ago

Reply from American Home Shield

Hi Jeff,
Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

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roberto d santana Houston, TX

They're fast and reliable! Every time we have an issue that is covered by our policy all we need to do is call or get online and the problem is resolved within a short time. I'm very happy I have American Home Shield.

5 years ago

Reply from American Home Shield

Hi Roberto,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Verified Customer

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Andrew Gentry, AR

Overall, they are great to work with. When I have to call in, it's usually difficult to understand the other person I'm speaking with, yet they are usually polite. I do wish that they would select companies closer to my residence though.

5 years ago

Reply from American Home Shield

Hi Andrew,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2020

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Verified Customer

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Tom Vranish

Our most recent experience with AHS has been an unmitigated disaster. We originally reported a problem with our AC not cooling on 16 May. A technician responded promptly and serviced with Freon but did no further investigation. The AC again failed to perform at the next hot spell and we reported it on 25 May. The technician responded on 26 May and determined the air handler needed to be replaced. This is where things get squirrly. The service company said they submitted their report to AHS approvals Dept on 26 May. AHS customer service says it wasn’t received until 29 May. I know the web site and work order said approval in process of words to that effect on 27 May. The parts were finally ordered on 1 June with an estimated 5-7 day shipping time. On 9 Jun I called the contractor and left several voice mails. I also called AHS and after waiting on hold for nearly an hour got a customer service representative who was about as helpful as a rock. She was very friendly but all she could tell me was that the estimated delivery date at the service company was Monday 8 June. She said she had no way of knowing if the parts had arrived or where they were. I asked for the name of the shipping company and/or a tracking or PRO number. She said she couldn’t access that information but the service company had it all. It is now the evening of June 9. We have been limping along with a barely working AC afraid to cook indoors of food laundry for fear of adding heat in the house since May 25th and I can’t get a straight answer from AHS of their selected repair source as to when the problem will be fixed. Oh yea, in the call to AHS customer service today I was suddenly informed that herd were $800 in “hidden charges” that I would be responsible for. Needless to say I am disgusted with the whole operation. We have recommended AHS to several friends and relatives because our previous experiences have been trouble free. Whatever has happened within the company or the service center servicing our part of Virginia is truly disgusting.

5 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Tom,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 22nd, 2020

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Verified Customer

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Clayton Petrosky Danbury, TX

Prohibitive cost. On a fixed income, it's very hard to make ends meet. I have to have a home warranty because I can't afford a new appliance. But the cost per month is the same as paying for new appliances by the month. Only...you are not going to find a place (with a fixed income) that will finance your purchase. So in stuck.

5 years ago

Reply from American Home Shield

Hi Clayton,
Your feedback is greatly appreciated at American Home Shield!

Jun. 12th, 2020

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Verified Customer

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Carolyn L Robinson Corona, CA

Unless you have time the wait time to ininiate a service call, then you have to do online... wait time ridiculous. Understand the wait time because of Covid-19 but you know that so why not put extra representatives on during this time?

5 years ago

Reply from American Home Shield

Good evening Carolyn,
Thank you for your feedback regarding the hold time during the pandemic.

Jun. 5th, 2020

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Verified Customer

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Traci Los Banos, CA

Prompt service. Saves me money in the long run. Used service several times throughout Last 3 years. Before that we had to pay thousands out of pocket. Worth having Home Shield.

5 years ago

Reply from American Home Shield

Good morning Traci,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2020

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Verified Customer

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Sheila Robinson Harrah, OK

professional, thorough, attentive. My issues were addressed, although going through the process was a bit daunting on a major issue, AHS came through. I will always have AHS. It's a great comfort and value for the money.

5 years ago

Reply from American Home Shield

Hi Sheila,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 4th, 2020

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Michael Seguin, TX

ease of requesting a service repair. The contractor they sent to my home was very professional, friendly and on time. He did this as an emergency repair and I was grateful he was able to squeeze me in last minute

5 years ago

Reply from American Home Shield

Hi Micheal,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2020

American Home Shield Reviews