American Home Shield: Read 34,307 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Kirby Yap Voorhees, NJ

good response. like that every step of the way are communicated in email and text. My claims are taken care of right away and the contractor that did the repair did a good job and went above and beyond!

4 years ago

Reply from American Home Shield

Hi Kirby,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.

Apr. 28th, 2020

check_circle

Verified Customer

star star star star star_border

F. Vivelo

AHS makes it difficult to have person-to-person telephone interaction. AHS prefers customers request service online, which limits the information shared to pre-programmed responses and allows no choice in assigning the service contractor.

4 years ago

Reply from American Home Shield

Hi F. Vivelo,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Apr. 20th, 2020

check_circle

Verified Customer

star star star star star

Walter Richardson

Professional and rapid response. The assigned service company, Busy Bee Appliance, was oustanding. Arrive ahead of schedule and diagnosed issue with dryer and solved the issue in 20 minutes!! Awesome!!

4 years ago

Reply from American Home Shield

Hi Walter,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2020

check_circle

Verified Customer

star star star star star

Carol S.

When I sent a request for service it was promptly addressed. The service company was a great representation of the warranty company as I have dealt with other warranty companies over the years.

4 years ago

Reply from American Home Shield

Good morning Carol,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2020

check_circle

Verified Customer

star star star star star_border

Phillips

Techs are great and very Efficient doing their job. Not happy with the company though because I decided to raise my deductible from $75 to 100 I didn't feel the need to discuss it with me poor judgment on the company's part especially with your faith for customers

4 years ago

Reply from American Home Shield

Hi Phillips,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2020

check_circle

Verified Customer

star star star star star

Gail

Prompt response to service request. Selected service companies did a great job. Professional and timely service. AHS stayed responded promptly and provided courteous service.

4 years ago

Reply from American Home Shield

Hi Gail,
We are pleased to hear about your AHS experience. We hope you will continue to enjoy the prompt and professional service we provide!

Apr. 6th, 2020

check_circle

Verified Customer

star star star star star

Carol Rutherford

They have taken very good care of me. They were prompt and courteous in scheduling my repairs. Appliance Purchasing Dept. was excellent to work with in getting a new dryer installed. Thank you so much!

4 years ago

Reply from American Home Shield

Good afternoon Carol,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2020

check_circle

Verified Customer

star star star star star_border

James Tibbetts Marietta, GA

Overall service has been good. There have a few times communication has been ruff. Agents do not communicate in English very well and is frustrating to have explain over and over again. Overall once I get to a person that understands and is willing to provide good customer service it works.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi James,
I would like to thank you for sharing your experience with us and giving AHS insight on how we can improve your service request moving forward. I would be glad to speak with you and discuss the issues that have occurred.

Mar. 23rd, 2020

check_circle

Verified Customer

star star star star star_border

Elisha Whiteley

Overall, this is a great value for any homeowner. There have been times that it took longer than I would have liked in order to get a contractor to my house, but overall I would recommend American Home Shield to protect your home assets.

4 years ago

Reply from American Home Shield

Hi Elisha,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. We look forward to serving you again soon!

Mar. 23rd, 2020

check_circle

Verified Customer

star star star star star

Lorraine Zelinski

Consistently amazing, reliable service.... for years. AHS has ALWAYS been fair and honorable, even covering expensive repairs. Its rare to be able to say you trust a company, but I trust AHS, and I reccomend you to everyone!

4 years ago

Reply from American Home Shield

Hi Lorraine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star

Richard West

since I bought my home, I have had to call American shield quite a few times, and each time, the service was always fast, on time. Most of all the job was always completed and done right.

4 years ago

Reply from American Home Shield

Hi Richard,
It is always a pleasure to read great reviews about our customer experiences! I hope you continue to enjoy the level of service that have been exemplified.

Mar. 4th, 2020

check_circle

Verified Customer

star star star star star

Sandra Voigt

I have used American Homeshield for more than 25 years and they have always been very responsive to my calls The contractors have been excellent and my service requirements were quickly and efficiently repaired.

4 years ago

Reply from American Home Shield

Hi Sandra,
We can't thank you enough for your patronage to American Home Shield over the past 25 years. It is always great news to hear about the repairs that are completed in a timely manner. We hope you continue to enjoy the level of service we exude!

Feb. 26th, 2020

check_circle

Verified Customer

star star star star star

Paige

I have been a customer for almost 20 years. We love AHS!

2 months ago

Reply from American Home Shield

Hi Paige, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Sep. 4th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Ernest

Horrible service. Wouldnt recommend. Poor communication, poor notes, poor comprehension. Can't wait for our service to expire.

2 months ago

Reply from American Home Shield

Hi Ernest, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 29th, 2024

check_circle

Verified Customer

star star star star star

Milton

Great company and service glad to have you

2 months ago

Reply from American Home Shield

Hi Milton, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 29th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

NotMe

AHS is the biggest scam on the planet, if you don't know their game. NEVER accept the $ they offer or the service they offer without a 2nd opinion.

2 months ago

Reply from American Home Shield

Hi, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 29th, 2024

check_circle

Verified Customer

star star star star star

Michael

they responded quickly and the repair was completed.

2 months ago

Reply from American Home Shield

Hi Michael, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 23rd, 2024

check_circle

Verified Customer

star star star star star

Joyce G.

Both claims that I've filed have been promptly actioned.

2 months ago

Reply from American Home Shield

Hi Joyce, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 23rd, 2024

check_circle

Verified Customer

star star star star star

Delores

They answer right away but the prices are ridiculous.

2 months ago

Reply from American Home Shield

Hi Delores, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 19th, 2024

check_circle

Verified Customer

star star star star star

Sharon

This program has been a life saver with our appliances.

2 months ago

Reply from American Home Shield

Hi Sharon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 15th, 2024

check_circle

Verified Customer

star star star star star_border

Cleveland

Overall Good support. Slow on recalls. Calls back in a timely manner.

2 months ago

Reply from American Home Shield

Hi Cleveland, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 15th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Michael

Poor coverage when neeeded, cost a lot monthly and also pay for service call Repair people are great

2 months ago

Reply from American Home Shield

Hi Michael, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

check_circle

Verified Customer

star star star star star_border

Sue

premium is skyrocketing wondering if its cheaper to just put $ aside

2 months ago

Reply from American Home Shield

Hi Sue, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 15th, 2024

check_circle

Verified Customer

star star star star star

Richard Ruhl

Prompt response and courteous service!!!

2 months ago

Reply from American Home Shield

Hi Richard, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 15th, 2024

check_circle

Verified Customer

star star star star star

Robert

Excellent services and customer service.

2 months ago

Reply from American Home Shield

Hi Robert, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 15th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Daira

They don’t ever cover anything and say something like it’s not covered due to maintenance and they are the one s who maintained it but in fact have made it worse for me.

3 months ago

Reply from American Home Shield

Dear Daira, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 8th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Eddie

i been dealing with my dishwasher for the last 6 months and its still not working, you guys keep sending techs after techs with no resolution. very bad service

3 months ago

Reply from American Home Shield

Dear Eddie, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 8th, 2024

check_circle

Verified Customer

star star star star star_border

Michael Peterson

Sometimes it's several days or over a week to get a technician out to fix problem

3 months ago Edited August 16, 2024

Reply from American Home Shield

Hi Michael, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 19th, 2024

check_circle

Verified Customer

star star star star star_border

Steve & Tammy Laack

I like that our large claims have been paid, except one, which cost justified the monthly payments.

3 months ago

Reply from American Home Shield

Dear Steve, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Mariah

Aug. 7th, 2024

check_circle

Verified Customer

star star star star_border star_border

Jacque

Difficult to get a final fix on some items even more difficult to get them to agree to replace if they cannot fix it.

3 months ago

Reply from American Home Shield

Hi Jacque, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Lynn Hirshfield

Truly a bunch of con artists and liars that will do anything to get out of payment and also it's basically a yellow pages directory of repair people not at all vetted.

3 months ago

Reply from American Home Shield

Dear Lynn, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

star star star star star

1stmarine1 Miami, FL

I had no problem setting an appointment for service. The service tech was at my home on time the next day to solve my leaking plumbing issue. He was mannerly, clean in his company uniform, demonstrated professional knowledge of the service he was providing and spoke with me in clear English, I like that. When leaving, he looked over his shoulder to insure the area was clean and of course insuring he had all of his tools. lol I am very pleased with the service. I have been anti home warranties after a not so pleasant experience with a past work order with a different provider. That's no longer the case. I have used the Home shield warranty twice now, both times top shelf. Give them a shot if you are contemplating a service for your home. They actually show up and do the job requested without, "Well, that's good enough". If you ever hear that, the job is not quality; run those guys off. Gary

11 months ago

Reply from American Home Shield

Dear 1stmaine1, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 8th, 2023

star star star star star

Eugenio Houston, TX

My husband is a Vietnam Veteran, and we are both senior citizens. He is blind from one eye and has cancer. It is unacceptable and no one should be put through this torturous situation. American Home Shield has been very informative and professional to call and keep us updated. However, we have been without a working AC for almost I believe three weeks. It has been very hot. We have been recommended that we should pay $14,000 out of pocket from another company which they know who it is to install a new system. As of right now, we cannot afford such great amount for a new air condition. We are not here to blame anyone but forgot sake please fix our AC. We will continue to sleep on the floor and sofa. I pray for this situation to be settled soon. 🥲

1 year ago

Reply from American Home Shield

Eugenio, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 23rd, 2023

star star star star star

Carol Mahon McKinney, TX

We cannot say enough about AHS s customer service. Our refrigerator required two calls to repair the problem and in the end it could not be fixed. Throughout the entire process AHS was on it, made sure everything was done promptly and never hesitated when the service provider determined it wasn't fixable to replace our refrigerator with a new one. They didn't give us a hard time at any point in this process. In fact quite the opposite, they went out of their way to be accommodating. We feel like we have the best home insurers in the world and they have lived up to that reputation. We recommend them to everyone all the time and will be customers for as long as they allow us that honor. Tom and Carol Mahon

1 year ago

Reply from American Home Shield

Dear Carol, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

star star star star star

Timothy Buffalo, NY

I am new to American home shield. I need advice of a friend of mine, everything I’ve had to deal with American home shield I found to be above outstanding they recently replaced my central air conditioner that would not work at the beginning of summer. They truly made it very easy for me Customer experience along with their service department/interstate heating and cooling was impeccable. I would highly recommend American home shield to all of my friends which I have already done sole and will continue getting business for American home shield. American home shield stands true to their offers their service and their home warranty , I am so glad that a family member told me to sign a contract for a home warranty through your company

1 year ago

Reply from American Home Shield

Dear Timothy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 19th, 2023

check_circle

Verified Customer

star star star star star

Rebeca Garcia Chicago, IL

As a home owner we get enough stress by fixing one thing and another is a never ending story. When my husband and I heard about American Home Shield we did a little research on this company and decided to try and from the moment we contacted the customer service was so helpful and great, very professional they were able to answer all our questions about what they offered depending on your needs or how much do you want to get covered in your house or appliances. When ever we need help with one of the furnaces (we have 3) I love that we get someone to help the same day or next day but no more then 48 hrs. We love having this company and recommended to everyone. Great customer service and fast service.

1 year ago

Reply from American Home Shield

Good evening Rebeca, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Apr. 27th, 2023

check_circle

Verified Customer

star star star star star

KIM Albany, NY

My husband & I are new to Home Shield. I have to admit the process was simple...it didn't require us to call around for estimates. We simply logged in, entered our appliance issue and we had an immediate day & time when a tech would come thru. Sears techs came to our home...they were VERY pleasant. Explained what the issue was, ordered the part and as soon as it arrived, they were at our home to install. I've never had an appliance issue and this process was simple, fast & convenient. We were pleasantly pleased with the whole process. Thankful to Home Shield who have taken the stress out of our situation. Thanks!!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2023

check_circle

Verified Customer

star star star star star

MELISSA McLean, VA

When I called to schedule a technician to come look at my dryer my call was answered with no hold time. A company was assigned to contact me and they immediately contacted me to schedule a next day appointment. The technician came out first thing the next day and when it was determined that there was no longer a part to fix the dryer I was sent a link to purchase a new dryer. American Home Shield was amazingly efficient in getting my problem resolved in the fastest and best way possible. This is no ordinary warranty company where you have to practically beg for someone come out to look at your appliance and are then given a million loopholes on why they can't cover the appliance. With the last company I was covered by I had a broken garbage disposal and it took a week to schedule a technician and I was told they would give me $50 toward a new disposal. So I was out the $50 fee to have someone come diagnose the problem then I had to buy a new disposal and pay someone to come install the new disposal. I would recommend AHS to everyone. They back up their promises and they are efficient and professional. Amazing customer service.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2023

star star star star star

T. Reid Salem, MO

like: Calls are generally answered quickly. Customer service is generally quite polite and pleasant. I don't think I have ever had anything but pleasaness from the customer service personnel. Service requests are generally assigned fairly rapidly, and usually completed in a timely manner. Good to have one call to make to get service or repairs, so I don't have to "shop around" to find a company to do whatever work. It is a good savings for any homeowner. dislike: I dislike that the customer service calls seem to get routed to an Indian or Asian answering service, and, while the service is not really a problem, the "scripts" they apparently work from are annoying. These representatives seem to repeat things like "please hold while we check on this" and "we will do everything we can", and "we appreciate your business" (generalizations, not necessarily what they actually say), repeating these messages, worded in different ways, in a somewhat annoying manner. For example, I can understand "please hold while I check on this" just fine, I don't need to have it repeated in 5 different ways before I am put on hold. Or have it take 3-5 minutes of "thank you for calling" repeated in a dozen different ways of wording it before the call is ended. Just a bit of a pet peeve of mine, I suppose.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

star star star star star

Terry Nierode Las Vegas, NV

Over the almost 3-yrs working with AHS, I have nothing but good to say about the Customer Reps. I have had an ongoing problem with my HVAC the entire time, and AHS always seemed to send out quality HVAC service companies. Sure, more times than not, the HVAC service would put a "bandaid" on the problem and it would overall "work" for a period of time, but always seemed Id end up calling time and again. Mind you, the problem was my heat pump was the original to the community and my home, since 1988. The Customer Reps, were always understanding and patient, willing to listen and do the best job they could at the time.

1 year ago

Reply from American Home Shield

Hi Terry, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 8th, 2023

star star star star star

Jacqueline Martin Utica, NY

As a new home owner in New York I hesitated getting a warranty just because I did not want to spend the money. But soon realize that it was the best decision I made especially picking American Home Shield ! The homes in New York is by far have low standards in construction than in California. With that said our heater, air condition even our stove was service and both the air conditioner and the furnace needed to be replace and they used their own contractor which by the way American Home Shield chose the best ! Very kind and considerate and had the best man on the job! I have confidence that I am protected. Thank you so much !

1 year ago

Reply from American Home Shield

Hi Jacqueline, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 3rd, 2023

star star star star star

Shari Bitterman Washington, DC

My husband and I are happy with American Home Shield (AHS). We find it to be well worth the cost. As we had a washer that broke down this year, the plan has already paid for itself. Once we called AHS, we got an appointment with a repair company within a few days. Shortly after the company diagnosed the problem, we were sent a list of several models of quality washing machines that we could choose from to replace our existing machine. The new machine was delivered and installed within just a few weeks. Whenever we had questions during the process, we called an AHS representative and our questions/concerns were promptly addressed. We are very happy with the service provided by AHS and plan on continuing to use their coverage.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

star star star star star

Mark G

I almost never purchase any type of warranty, but a friend told me about AHS and convinced me to try it. I’ve had AHS for approximately 5 years now, and im pretty satisfied with them. That have covered, fixed or replaced everything I’ve called submitted. I was even surprised to find out they would cover a pipe leaking from my bathtub. My one complaint is it has become impossible to reach a representative when you want to speak to someone. The last time I used them I was forced to use the virtual assistant tool, but it did work well. I would just much rather speak to a real person and preferably someone from this country. When I first started with AHS, I could call and get someone from Customer Service who was located in the US. Worked great. Then it went to calling and getting someone from another country. Not so great. Very hard to understand and they basically had a set of lines they would read over and over again, never really helping with your questions or concerns. Now they’ve moved on to a virtual assistant tool. I much preferred being able to call and speak to a real person who understood me.

1 year ago Edited September 3, 2024

Reply from American Home Shield

Mark, Thank you for letting us know about your concerns regarding your Washer request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 7th, 2023

star star star star star

KELLI Elizabethtown, KY

This is by far the BEST thing I have done as a home owner - Purchasing American Home Shield home protection. I am a single mom of three and own my own home. By purchasing the shield if something goes wrong, help is just a phone call away. My water heater just recently went out and after filling out the on line request for services - I was contacted and serves were rendered in such a fast and convient way it literally blew my mind. I encourage anyone who own's a home to seriously consider purchasing American Home Shield as they most definitely have a shield of protection over you and your family and your home. Best decision I ever made as a home owner!!!!

1 year ago

Reply from American Home Shield

Hi Kelli, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 2nd, 2023

star star star star star

BARBARA Selbyville, DE

So far my experience replacing my 16 year old stove that died has been wonderful. The repairman was at my home 2 days after I asked for the repair. Very nice gentleman. He immediately reported the condition of my stove to AHS. The resolution to fully replace the appliance came the next day. I was given several options for replacement including a check for the full price of a new model the same make and with the same functions as mine. I chose a check for the purchase price of the new model. So far I haven’t received the check but I’m confident it will come in the time frame they promised.

1 year ago

Reply from American Home Shield

Hi Barbara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 31st, 2023

star star star star star

Bob Stein San Jose, CA

Honestly, they outlined the benefits of the program, but they go out of their way to not deliver on them. If you read the policy, you think you are getting that set of benefits, but they have small print exceptions that are their "out" for not fixing an appliance properly. Also if you have a big-ticket item like a home heater fail, they are not going to pay what you think they will pay because they do not cover the largest percentage of the replacement cost, and that is all the building code improvements that are required. Also if you have a beloved vintage appliance, and they determine it is cheaper to replace it with a cheapo Home Depot appliance, rather than paying to repair your high-end $10,000 refrigerator, they won't repair it and will tell you to accept a cheapo refrigerator or take a cash out that is a small fraction of the value of your high-end refrigerator. I thought I was so lucky when my heater failed and had to be replaced. Well my part of the cost was $7,000. I don't think they paid much of anything. Their policy may say "we will pay up to $xxxx to repair or replace your dishwasher" but if you have a Bosch dishwasher, and the can't get parts, you are NOT getting another bosch dishwasher. You will get a cheapo low end Home Depot knock off brand. You can't argue with the agents. They won't budget. You can't reach a supervisor, although I did once and he would replace my dishwasher, even though I had paid for 7 - yes 7 - appliance repair visits at $100 each. That is $700. The last time it broke down, I said replace it already, but they said their policy is "as long as the appliance repair company says it can be repaired, you MUST accept the repair and pay the $100 service fee. It can be an endless cycle. They do what they can to get you to go buy yourself a new dishwasher, which runs counter to the concept of a home repair contract.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

star star star star star

NICHALAS

the person that handled my claim was very nice, knowledgeable, awesome didn't make me feel like a nobody understood my problem that had according to what i was claiming i love this company beautiful people very highly fast response's unbelievable because its rear to find companies that have all 10 stars, thanks to all American home shield people and contractors. only the one person out of all the people I've spoken to Sam, was awesome and then ending of the claim he seemed to give up on my claim. i would ask him to explain what he meant by what he replied back with after sending Mutiple emails back with different answers that where in the same category of question asked he would just spam the almost exact email back every time i would had to call him and ask him just to get my confused unknowing feedback of what he was needing is the only thing I've had a issue with other than my computer problem

1 year ago

Reply from American Home Shield

Good morning Nichalas,
We appreciate you sharing your most recent American Home Shield experience. We strive to provide you with the best customer service experience as well as contractors to complete the repairs.

Jan. 24th, 2023

star star star star star

David Gorski

I decided to purchase a home warranty because my home was approaching 10 years of age and the HAVC systems and water heater were reaching the end of their useful lives. I Googled "Best Home Warranty" programs in the Valley (Phoenix/Scottsdale) and AHS was very highly rated. Coupling that with their then current offer of the 1st year at a reduced premium and I signed up. Roughly 30 days after the warranty went into effect, one of my furnaces stopped responding to calls for heat. I called the 800 number, answered a few questions about the service required and within a few hours I received a call from the local service company to schedule an appointment for the service representative to come out. Within 2 days the furnace was repaired at no charge to me other than the $125 Service Call fee and the repair was valued at a minimum of $800 depending on what other companies would charge!

1 year ago

Reply from American Home Shield

David,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 11th, 2023

star star star star star

Sarah Watson Raleigh, NC

I’ve been with American Home Shield for years and they have always done the right thing from having a repair done promptly to replacing an appliance that couldn’t be repaired. Covid affected all business and once it took a bit to get a part for the dishwasher. I was kept in the loop the entire time. In probably at least twenty years I have a new furnace, refrigerator, hot water heater and washing machine. And many others repaired and working great. If I’m not happy with one repair company, they offer a second choice. That has happened and worked successfully. I highly recommend them.

2 years ago

Reply from American Home Shield

Hi Sarah, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

star star star star star

MARY Tucson, AZ

I have to say it was like pulling hen's teeth to get to the right place but when I did, which is escalations it was great, and the repairman came from a great company and the only one I want to use from here on out, as I have had them before and he was great and today the part is in and he will come tomorrow and I can wash with a full load of water instead of the little 4 inches or less. I now do not have to file with the state corp comm. , Az attorney general's office. I am glad that American home shield took care of this, and I want to stress to them that your ad on tv is what you want to live up to, and I would like to say get a USA representative. As much as I loved living in south sea Asia, I also like to be able to communicate, and some of these folks one cannot understand.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 26th, 2022

American Home Shield Reviews