American Home Shield: Read 34,884 User Reviews From Real Homeowners

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Verified Customer

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Ruth

They send out the worse companies for repairs. The job is never done correctly and AHS will tell you that you have to pay your deductible again in order for them to go out again. Companies will tell you that the first company did not do the job correctly. My garage door opener would open real slow. Sometimes I would have to mess with it several times before I could leave. AHS told me the opener was still working. I got tired of having messing with my garage door opener every time I wanted to leave somewhere I ended up buying the garage door with my money. I was paying a monthly fee, a deductible and replacing my own things. I was losing money and AHS was making money.

1 year ago

Reply from American Home Shield

Dear Ruth, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 7th, 2024

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Tiara

You have selected terrible vendors who take way too long to complete the project. Though you set up the initial appointment, you hand it off to the homeowner from there and have no knowledge about of the state of the project from that point. As a result, the homeowner can't come to you for assistance or guidance if the vendor falls through. Then, you save the homeowner nothing. I got the warranty for insurance and peace of mind that I wouldn't blow my family budget anytime something went wrong in my home. Instead, I'm paying your business to do a Google search of plumbers for me. You're a waste of money and I look forward to the end of this agreement.

1 year ago

Reply from American Home Shield

Hi Tiara, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 7th, 2024

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Enrique

Like most warranty companies, they fail to understand the criticality of specific issues, the suffering of individuals, and the idea that patching the Titanic fundamentally doesn't resolve the primary causation of issues. I find it very frustrating that one issue can be bounced between several companies, leaving the customer to re-explain the history of the problem. Doing this inherently causes bias in the company diagnosing the issue because it introduces bias. Even if the warranty company doesn't want to replace the whole unit, they should still apply the amount they were willing to pay in repairs towards that option if the customer chooses to do so.

1 year ago

Reply from American Home Shield

Dear Enrique, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Clifton

I like that they are prompt in assisting and assigning the best top pros. They are also great at repairing or replacing appliances and systems in our home.

1 year ago

Reply from American Home Shield

Hi Clifton, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Joelle Morris

If I could give fewer stars I would. If you’re purchasing this policy with the expectation that when the big ticket items like your air conditioner go out, they will come through then I would strongly encourage you to save your money! I was given the runaround, told different stories by different customer service reps when I called to check on the status of my claim. I had a 26yo system and the slab coil started leaking - it wasn’t repairable. I decided to get a whole new system and requested the cash-in lieu (CIL) option. Where I would be paid out the amount AHS would otherwise pay to replace the item. My claim was denied. The latest reason provided - AHS alleges they applied a credit (they haven’t told me how much said credit was and this was denied by the vendor) toward my “upgraded” system. I purchased a base line model- 3ton system. As a result of said credit they allegedly applied to the purchase I negotiated with the vendor directly, they will not be offering the CIL. I have been left high and dry. I didn’t receive a single dime on my claim after paying nearly $800/yr in premiums. I will be filing an arbitration complaint - this has to be illegal for them to get away with this.

1 year ago

Reply from American Home Shield

Dear Joelle, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Christopher Pagels

The price of the co stage has gone up significantly each year that we’ve had it. The last issue we had with our dishwasher took 4 appts with a tech to fix. We were without a dishwasher for nearly 3 months. The money spent for all the parts and visits, would’ve paid for a new dishwasher and it wouldn’t have been out of service for 3 months. Would not recommend this insurance, I’m gonna look elsewhere.

1 year ago

Reply from American Home Shield

Dear Christopher, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Ian Peterson

I put in a request for service, regarding our HVAC. The company that you contract with reached out, I expressed to them we need a call before anyone comes out. They said no problem, they will call. They never called, and just showed up. We are being charged the service fee of $125.00. Which we think we shouldn't have to pay. If this isn't rectified, we will switch our extended home warranty service. We reached out to American Home Shield customer service department. And they said they couldn't help with anything. We wanted to talk to the technician before coming out, we had some questions about our system. They could have saved a trip.

1 year ago

Reply from American Home Shield

Dear Ian, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Blake Mount Vernon, WA

I like the process however, I did tell the agent about my dishwasher -the fact that I have Multiple Sclerosis and when I turned , I fell into the dishwasher causing the door to be damaged. The agent knew at the time when. Su m supervisor spoke the repair person and told him that the company does not pay for someone can z?!

2 years ago

Reply from American Home Shield

Dear Blake, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 20th, 2023

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Verified Customer

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Angelia San Diego, CA

American Home Shield a great company. Service providers respond almost immediately. Customer service is pleasant and knowledgeable. I do feel the price is a little expensive.

2 years ago

Reply from American Home Shield

Dear Angella, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 20th, 2023

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Kiya Bey Charlotte, NC

When anything major happens, we have to come out of our pocket with alot of noney still. We pay monthly, we pay before they come out, and then we have to pay a big price when anything major happens. So why even have this service? Everything we are paying adds up to the cost of what's to be fixed in the end. So why even continue to have this? I'm feeling taken advantage of

2 years ago

Reply from American Home Shield

Dear Kiya, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 15th, 2023

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Verified Customer

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Phyllis St Louis, MO

I don't like Home sheild sending inexperienced repair men out that lie about the problem and cost us additional money y hiring some one to fix the problem when Home shield could have done it. Home shield need to follow up on their people they send out and report that the problem is not fixable. Many cases its not true.

2 years ago

Reply from American Home Shield

Phyllis, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 9th, 2023

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Verified Customer

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Laurie Cicotello Aurora, CO

I had my swamp cooler replaced by C&R Plumbing on 5/19/2023. They did a shoddy job and breached my roof, causong more than $10,000 in damages to my home. I discovered during this time that C&R Plumbing has a consistant ONE STAR rating thru the Better Business Bureau. Had this been revealed to me upfront, I would have NEVER NEVER NEVER trusted them with something as critical as the installation of my very expensive swamp cooler that I had waited YEARS to replace. State Farm is trying to resolve the claim and asked for an itemized receipt for the work American Home Shield (AHS, like the horror series…) contracted C&R Plumbing to do in replacing my swamper. Ugh. I reached out to American Home Shield for a fourth time this week. First person: We'll have that bill to you in 24hrs. That was six days ago. Second person: Yes. The form on your file says it'll be there in there in 24 hours. That was four days ago. Third person: Hung up on me. Fourth person: Played "20 Questions" with me until I snapped and they hung up on me. (i.e. "I'm going to reverify the same basic info ad nauseum until Laurie loses it...and then hang up") Fifth person: "Please just get me to your supervisor." They put me on hold for said person. The "Supervisor" is not actually a "Supervisor" but another rep for a different company representing American Home Shield. That person is authorized to "submit a form to Accounting requesting an itemized bill. It'll be sent to....is your email xxx@xxxx.xxx?" Me: 🤬 This is my TedTalk for the night. 😬😬😬

2 years ago

Reply from American Home Shield

Dear Laurie, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Nov. 8th, 2023

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Verified Customer

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Michael Laney Fayetteville, GA

This is the second call out for the same problem and the technician ordered the part today, so I will have to schedule another a third visit to repair my refrigerator. This was a different tech and more knowledgeable than the first, but he didn't have the parts either.

2 years ago

Reply from American Home Shield

Dear Michael, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Jilean Houston, TX

So glad we chose AHS. Had to use them almost right away when our garage door opener broke. They had a guy out the next day! Very friendly service reps.

2 years ago

Reply from American Home Shield

Dear Jilean, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Anne

The technicians they sent have been overall knowledgeable and pleasant and when they weren’t they were replaced and the finished work/repair was very successful.

2 years ago

Reply from American Home Shield

Dear Anne, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Rick Sierra Vista, AZ

The Technician from Roadrunner Appliance Repair was a real jewel! Friendly, efficient, and knowledgeable! Starting a claim is a breeze even with the phone tree!

2 years ago

Reply from American Home Shield

Rick, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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Theresa Hines Roswell, GA

2 years ago Edited November 3, 2023

Reply from American Home Shield

Theresa, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Michael Green Valley, AZ

I would like to know how to utilize AHS to for things like roof inspections. Roof should be inspected periodically and similar to AHS preventative on heating and cooling this would be nice to know how to do it

2 years ago

Reply from American Home Shield

Dear Michael, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Kiarra Gibbs Decatur, GA

I have been an American home shield client for less than a year. Trying to get my HVAC fixed has been horrible. After getting a quote for $2600 they told me that I can get it fixed for less if I upgrade my plan from Gold to Platinum and have a new vendor come out under my new upgraded plan. Once I upgraded ($600 more as the special I got the Gold plan half off on had ended), then got a new vendor ($125 again a week after paying for the first vendor to come out), they told me that they would not authorize my HVAC repair to be covered under my new plan at all - meaning I spent $725 extra within one week for nothing. I have called multiple times, requested that the phone call where I was told that the upgrade would cover my HVAC be replayed, but all to no avail. After having this insurance for less than a year (only six months as an got it in April and it is now November), I am canceling this service ans going back to my old warranty company.

2 years ago

Reply from American Home Shield

Dear Kiarra, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Nov. 3rd, 2023

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Verified Customer

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Monique Clohesy New York, NY

Services are same great quality whether requests are made online or phone. The quality of their service providers is better than others home warranty providers.

2 years ago

Reply from American Home Shield

Dear Monique, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Bonnie Evansdale, IA

For this call I am very pleased! Everything went well and my new dishwasher is great! My oven works great and now I can cook again Thank you for the wonderful service

2 years ago

Reply from American Home Shield

Dear Bonnie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Nov. 3rd, 2023

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Willie Winchester, CA

You seem to get push back on valid claims or you get service techs that charge 2 to 3 times the standard price. Becuase i ont have the time or access to do most of this myself i have to use something in the meantime. Im not sure how long. The customer service at AHS is good. That is a shining star, but what you get afterwards is questionable.

2 years ago

Reply from American Home Shield

Dear Willie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Venkat Salinas, CA

It's really worth it. First, there is peace of mind, as an expert will be assigned to help us resolve the issues. Service is fast, punctual & excellent.

2 years ago

Reply from American Home Shield

Dear Venkat, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Tori Buckley Denver, CO

I bought an older home, so the peace of mind is helpful. Dealing with the customer service is a nightmare 90% of the time. Very hard to get clarification around any vagueness in the contract. For the most part the service technicians have been good and actually fixed the things that are wrong. However, when things don't go well, it goes very poorly---and then we're back to how awful AHS' customer service is. If I had a newer home, I would absolutely call this a money making scam. Enough stuff breaks in my old house that it's worth dealing with the nightmare of calling them.

2 years ago

Reply from American Home Shield

Dear Tori, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Nov. 1st, 2023

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Dawn Virginia Beach, VA

I have an Apollo heating system a lot of companies cannot work on this system but there are some I have been trying for 4 weeks to get someone to my house. It was assigned to the same company four times that did not work on my system I had to call companies myself and then call HSA back to tell them who could work on it. It is going down in the '30s this week and I have no heat. No one will be here until November 3rd to look and this is the fourth week I've been trying to get it fixed. The customer service is horrible I did not have this problem last year, but I'm sorry to say I would not recommend American home shield. No one should have to wait for heat for 4 weeks and a part needs to be ordered so it could be a month before I have heat. I have parrots in my house and I'm running electric heaters. This should not have happened

2 years ago

Reply from American Home Shield

Dear Dawn, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Nov. 1st, 2023

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Verified Customer

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Joanne Dennis Montgomery, AL

We call to let you all that I could not use my bathrooms or shower the representative state that would make not to plumber no when they out on Thursday, no caring attitude. The plumber company call state that they could not come on Thursday they had one there working was sick. They rescheduled for Monday hours 12-5. So we had to call another plumber company to take of plumber issue.

2 years ago

Reply from American Home Shield

Dear Joanne, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 2nd, 2023

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Verified Customer

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Lillian Temecula, CA

Like that I can get problems taken care of at a better then full cost price. Dislike that I can not speak to someone on mainland USA. Also on occasion have found that the workers are not from a first rated company. We seem to pay more and more but do not seem to get top quality help.

2 years ago

Reply from American Home Shield

Dear Lillian, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Gloria Connelly

Online reporting and easy to schedule repairs. No "emergency repairs" as part of the service. A/C is essential in the South, health hazards if it is broken and unrepaired for days.

2 years ago

Reply from American Home Shield

Dear Gloria, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Christine Harrington Old Lyme, CT

I have been unable to get tri-state electric to come to my house or even return a message. On October 15. I submitted the request and paid the fee. I never received a phone call from them. Hi tried calling them and left a message a week ago than yesterday spoke to someone at an American Home Shield, who assured me that it would .I have been unable to get tri-state electric to come to my house or even return a message. On October 15. I submitted the request and paid the fee. I never received a phone call from them. Hi tried calling them and left a message a week ago, then yesterday spoke to someone at an American Home Shield, who assured me that it would be taken care of. When I logged onto my American Home Shield Account I saw that they had scheduled me for yesterday… No phone call or email letting me know this! I was home for most of the time that they said they would be here, but no one came. I have still not received any phone calls from tri-state. I am at a loss as to what to do at this point… Though I do feel that my American home shield fee should be refunded to me since I have not gotten the service I paid for.

2 years ago

Reply from American Home Shield

Dear Christine, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Scott Page Phoenix, AZ

The service request from was easy to fill out online and the service was performed in a timely manner. The technician was knowledgeable, courteous and professional.

2 years ago

Reply from American Home Shield

Dear Scott, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Michelle Waxahachie, TX

Customer service was excellent over the phone. The plumbing company called me the same day to come out the next day. Everything went well. Only rated 4 out of 5 stars because there’s no plan that covers deep freezers.

2 years ago

Reply from American Home Shield

Dear Michelle, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Brittania Ballwin, MO

The cost continues to rise and getting a bit expensive especially if there’s a down payment for service. So far this service has saved me $500 but at $77/mo I don’t think that’s a huge return on investment…rethinking this coverage.

2 years ago

Reply from American Home Shield

Dear Brittania, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Bryan Simms

AHS is always there. They will always send a technician, sometimes they're good sometimes not. If there is a problem with a technician AHS will try to resolve it but, they are not always on your side.

2 years ago Edited November 8, 2023

Reply from American Home Shield

Dear Bryan, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Allyson Grove City, OH

Upon my request for service, the first contractor was dispatched immediately and was extremely responsive. However the repair was out of his range. The work order was redispatched. After 24 hours I called the 2nd contractor to schedule appointment, only to find out they do not do the repair either. I called AHS and once again re-dispatched work order. I will be calling contractor #3 today as it’s been 24 hours. Unfortunately the online reviews of this 3rd contractor or horrible but hoping my experience will be better. Meanwhile water continues to leak inside my home.

2 years ago

Reply from American Home Shield

Dear Allyson, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Oct. 30th, 2023

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Verified Customer

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Marilyn Hardy, AR

The plumber came and replaced our water heater on a Sunday because we had company coming to spend a few days and we had no hit water. Very helpful and considerate.

2 years ago

Reply from American Home Shield

Marilyn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Wallace Mesa, AZ

Some times it takes several call to AHS to have a claim completed...other times it works like a charm.......but hearing stories from friends/relatives about different home warranty companies, it seems AHS is better than others for home warranty

2 years ago

Reply from American Home Shield

Dear Wallace, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Stella Samuel Galveston, TX

They lack character. no integrity, Poor overall, customers service. decptive practices. lack of consistent follow up and the worst company that I hd to deal with. I pay for 3 years of warranty and they could not fix anything . I have decided to walk away because their contractors came to my home 6x but couldn't figure out what was wrong with my Microwave oven I decided to walk away with a non working microwave ager paying $1800 for 3 years and $400 for 4 initial time they came out to diagnose. it is a total waste of time and $$ most ridiculous company ever. Please don't waste your time with this so call AHS. the worst warranty company ever. It was an experience Ill never forget and Ill never try or recommend this to anyone

2 years ago

Reply from American Home Shield

Dear Stella, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 30th, 2023

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Verified Customer

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Paula Cashi Bradenton, FL

Cooper Appliance was great. They came out as quickly and did a good job. They had to come back but are really trying to figure out what is wrong with refrigator.

2 years ago

Reply from American Home Shield

Dear Paula, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Kersti O'Farrell Birmingham, AL

We have had american home shield for 5 years. The things I like: $75 fee for any service Things i don't like: not quite truthful about repair or replace. Replace happens with a number of things uncovered They replaced my air-conditioning system at a discount, with faulty install that left water in my crawl space. Now neither AHS nor the installer will do anything about the mold in my air conditioning ducts. Also, the wait time for repairs can be lengthy, so be prepared to wait!

2 years ago

Reply from American Home Shield

Dear Kersti, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Jim McManemon Naples, FL

I have been with AHS for over25 years. I like having covered items protected from disrepair. I don’t like the difficulty to get a supervisor when something goes wrong or when can’t get resolution from regular process. Also don’t like scripted verbiage that often is disingenuous. Very long wait times for a live person

2 years ago

Reply from American Home Shield

Dear Jim, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 25th, 2023

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Verified Customer

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Philip Murphy Tucson, AZ

A/C went out and the part had be ordered from the factory. AHS stayed in touch with me every other day to keep me appraised of situation. Finally got it fixed

2 years ago

Reply from American Home Shield

Dear Philip, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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Christina

Life savers!! We love this company, this program, and every service provider has been simply amazing! Money well spent! Thank you AHS!! Christyand John

2 years ago

Reply from American Home Shield

Dear Christina, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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DaTruth BTold Durham, NC

- ⭐️ ⭐️ if it was possible. had to have a hot water heater replaced in my home. That was more than 13 years old. The replacement unit only lasted 2 years and I don’t know if it was the plumber they used to install it or the product they selected. Within a year the piping had to be replaced. The next year. My house almost caught fire because the water heater had a water leak that leaked into the installation and sparked a fire within the water heater. They had it replaced. To only have to call them back within 3 weeks because the unit again has malfunctioned. The thermostat went out in the unit. All they did was send someone out to replace the thermostat. At this point from a company stand point they should look into just using a different brand. I looked up the brand and the cost of it was less than $600. For 40gal tank. You get what you pay for. Totally not satisfied . I feel that the safety and wellbeing should be a company's model. I trusted my family safety with them with the appropriate selection of quality materials to be used in my home. They don’t even respond as if they care or will try to make it right. They raised the price of the premium, there’s no increase in quality. The morning of 10/25/23 the water heater AGAIN isn’t working. I call AHS @ 4 AM and all they could say was they are going to send out a more experienced technician. I have no clue what the technician has to do with faulty equipment.

2 years ago Edited October 25, 2023

Reply from American Home Shield

Dear Member, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Oct. 25th, 2023

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Verified Customer

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Ben Towson, MD

Very poor experience with any work I requested. Two examples. I had a dryer not working. Requested service and paid the $100 fee for service. Vendor comes and says the vent needs to be cleaned out and that is not covered. No indication anywhere in contract or on website that it is not covered. What a waste! I requested a refund of my $100 and after arguing for more than 30 minutes was told they would request a $50 refund. Never received the refund! 2) Needed service on a A/C split not cooling. No way to request on website since it does not include a radio button choice for splits. Had to call and deal with someone who hardly speaks the language and is extremely difficult to understand. She did not know what to do either since splits are not listed on website (though clearly covered in the contract). Told her I want to be sure vendor works on splits. After 45 minutes she figured out how to enter. Next day, I stay home from work and guy comes and say they don't fix splits - exactly the issue I spent 45 minutes trying to avoid! Have to spend another hour plus on the phone to get someone qualified out to fix it. Took two visits. At least this time I received my requested refund of the $100 co-pay. Your service generally has incompetent people answering the phone and then sends under-qualified technicians to "fix" things. I am very unhappy!

2 years ago

Reply from American Home Shield

Dear Ben, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Oct. 25th, 2023

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Verified Customer

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Christina San Antonio, TX

Service was pretty quick and the company that was sent was very knowledgeable. The fact that it cost me over $1,500.00 out of pocket was a real surprise, because wiring and labor were not covered. When my water well went out, I called the company that installed it because it was under warranty. I still had to pay $600 out of pocket for labor. Just what does this insurance cover??

2 years ago

Reply from American Home Shield

Dear Christina, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Oct. 23rd, 2023

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Verified Customer

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T Perry

I vehemently dislike the fact that I have been a loyal customer of multiple years with multiple houses and AHS is unwilling to offer me the price (upon renewal) a brand new customer would receive. This reflects poor customer service and retention practices. I left Verizon Wireless after 20+ years of being a customer for the EXACT same reason. It's dumb not to offer customers, who request it, the price a new customer would pay, especially if they're willing to renew. Now, two years later, because of Verizon's poor overall retention rates, they're offering the exact same thing I was requesting, the identical offer a new customer would receive. I guess AHS needs to learn that lesson too. I will cancel my contract and get a new one to get the same price. Dumb!

2 years ago

Reply from American Home Shield

Dear T I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Oct. 23rd, 2023

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Verified Customer

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Frank Callaway, VA

Incredible service, have used them several times. All covered service is paid rather quickly, only problem I have had is provider time on getting here .

2 years ago

Reply from American Home Shield

Dear Frank, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Donna Lubbock, TX

I have never heard from anyone about switching out the locks on my doors. Also, the faucet on the tub in the master bath drips on the floor when it is turned off after it has been filling. The plumber who came to my house said it would be very difficult to fix because the faucet and the tub were both set in the foundation during construction of the house. And, he said it couldn’t be fixed with the AHS policy.

2 years ago

Reply from American Home Shield

Dear Donna, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Oct. 23rd, 2023

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Verified Customer

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nadia Triki Houston, TX

Good customer service with nice people responding to your calls. But terrible service from contractors who will deny and take advantage of your situation to try to sell their own service. Big items are never covered. They only cover small fixes. They won’t replace an appliance even if the technician has to come back more than 6 times over several months trying to find which part is defective, living you without functioning appliance for a long time.

2 years ago

Reply from American Home Shield

Dear Nadia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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D B Indianapolis, IN

The plumbing for American Home shield has been very unsatisfactory! The appliance repair has been great!! If you have plumbing issues stay away but for refrigerators, washers, dryers, garbage disposal , and water heaters they have been great!!

2 years ago

Reply from American Home Shield

Dear DB, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 21st, 2023

American Home Shield Reviews