American Home Shield Reviews
8.9
Overall Score
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KELLI Elizabethtown, KY
This is by far the BEST thing I have done as a home owner - Purchasing American Home Shield home protection. I am a single mom of three and own my own home. By purchasing the shield if something goes wrong, help is just a phone call away. My water heater just recently went out and after filling out the on line request for services - I was contacted and serves were rendered in such a fast and convient way it literally blew my mind. I encourage anyone who own's a home to seriously consider purchasing American Home Shield as they most definitely have a shield of protection over you and your family and your home. Best decision I ever made as a home owner!!!!
1 year ago
Reply from American Home Shield
Hi Kelli, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Feb. 2nd, 2023
Review Source
BARBARA Selbyville, DE
So far my experience replacing my 16 year old stove that died has been wonderful. The repairman was at my home 2 days after I asked for the repair. Very nice gentleman. He immediately reported the condition of my stove to AHS. The resolution to fully replace the appliance came the next day. I was given several options for replacement including a check for the full price of a new model the same make and with the same functions as mine. I chose a check for the purchase price of the new model. So far I haven’t received the check but I’m confident it will come in the time frame they promised.
1 year ago
Reply from American Home Shield
Hi Barbara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Jan. 31st, 2023
Bob Stein San Jose, CA
Honestly, they outlined the benefits of the program, but they go out of their way to not deliver on them. If you read the policy, you think you are getting that set of benefits, but they have small print exceptions that are their "out" for not fixing an appliance properly. Also if you have a big-ticket item like a home heater fail, they are not going to pay what you think they will pay because they do not cover the largest percentage of the replacement cost, and that is all the building code improvements that are required. Also if you have a beloved vintage appliance, and they determine it is cheaper to replace it with a cheapo Home Depot appliance, rather than paying to repair your high-end $10,000 refrigerator, they won't repair it and will tell you to accept a cheapo refrigerator or take a cash out that is a small fraction of the value of your high-end refrigerator. I thought I was so lucky when my heater failed and had to be replaced. Well my part of the cost was $7,000. I don't think they paid much of anything. Their policy may say "we will pay up to $xxxx to repair or replace your dishwasher" but if you have a Bosch dishwasher, and the can't get parts, you are NOT getting another bosch dishwasher. You will get a cheapo low end Home Depot knock off brand. You can't argue with the agents. They won't budget. You can't reach a supervisor, although I did once and he would replace my dishwasher, even though I had paid for 7 - yes 7 - appliance repair visits at $100 each. That is $700. The last time it broke down, I said replace it already, but they said their policy is "as long as the appliance repair company says it can be repaired, you MUST accept the repair and pay the $100 service fee. It can be an endless cycle. They do what they can to get you to go buy yourself a new dishwasher, which runs counter to the concept of a home repair contract.
1 year ago
Reply from American Home Shield
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Jan. 27th, 2023
NICHALAS
the person that handled my claim was very nice, knowledgeable, awesome didn't make me feel like a nobody understood my problem that had according to what i was claiming i love this company beautiful people very highly fast response's unbelievable because its rear to find companies that have all 10 stars, thanks to all American home shield people and contractors. only the one person out of all the people I've spoken to Sam, was awesome and then ending of the claim he seemed to give up on my claim. i would ask him to explain what he meant by what he replied back with after sending Mutiple emails back with different answers that where in the same category of question asked he would just spam the almost exact email back every time i would had to call him and ask him just to get my confused unknowing feedback of what he was needing is the only thing I've had a issue with other than my computer problem
1 year ago
Reply from American Home Shield
Good morning Nichalas,
We appreciate you sharing your most recent American Home Shield experience. We strive to provide you with the best customer service experience as well as contractors to complete the repairs.
We appreciate you sharing your most recent American Home Shield experience. We strive to provide you with the best customer service experience as well as contractors to complete the repairs.
Jan. 24th, 2023
Review Source
David Gorski
I decided to purchase a home warranty because my home was approaching 10 years of age and the HAVC systems and water heater were reaching the end of their useful lives.
I Googled "Best Home Warranty" programs in the Valley (Phoenix/Scottsdale) and AHS was very highly rated. Coupling that with their then current offer of the 1st year at a reduced premium and I signed up.
Roughly 30 days after the warranty went into effect, one of my furnaces stopped responding to calls for heat. I called the 800 number, answered a few questions about the service required and within a few hours I received a call from the local service company to schedule an appointment for the service representative to come out.
Within 2 days the furnace was repaired at no charge to me other than the $125 Service Call fee and the repair was valued at a minimum of $800 depending on what other companies would charge!
1 year ago
Reply from American Home Shield
David,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
Jan. 11th, 2023
Sarah Watson Raleigh, NC
I’ve been with American Home Shield for years and they have always done the right thing from having a repair done promptly to replacing an appliance that couldn’t be repaired. Covid affected all business and once it took a bit to get a part for the dishwasher. I was kept in the loop the entire time. In probably at least twenty years I have a new furnace, refrigerator, hot water heater and washing machine. And many others repaired and working great. If I’m not happy with one repair company, they offer a second choice. That has happened and worked successfully. I highly recommend them.
2 years ago
Reply from American Home Shield
Hi Sarah, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
May. 26th, 2022
Review Source
MARY Tucson, AZ
I have to say it was like pulling hen's teeth to get to the right place but when I did, which is escalations it was great, and the repairman came from a great company and the only one I want to use from here on out, as I have had them before and he was great and today the part is in and he will come tomorrow and I can wash with a full load of water instead of the little 4 inches or less. I now do not have to file with the state corp comm. , Az attorney general's office. I am glad that American home shield took care of this, and I want to stress to them that your ad on tv is what you want to live up to, and I would like to say get a USA representative. As much as I loved living in south sea Asia, I also like to be able to communicate, and some of these folks one cannot understand.
2 years ago Edited January 10, 2024
Reply from American Home Shield
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
May. 26th, 2022
Ronnie Rockinoldman63 Delaware Concord, CA
American Home Shield (AHS) has been amazing. We have only needed them one time, but they treated us very well. We needed to have our Stove replaced. They sent out a contractor who verified that the stove needed to be replaced. They order the stove the same day. Two days later they called and told us the stove would be delayed. They authorized us to purchase a countertop oven for up to $100.00 due to the delay. After the new stove arrived and had been installed they called to ensure the contractor had been on time and that we were satisfied. One week later they called again to make sure there were no problems with the stove or the install.
3 years ago
Reply from American Home Shield
I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!
Apr. 16th, 2021
KWADublin Dublin, OH
In the past 3 months we've had two claims with AHS: One for our Dryer and the other for our Furnace. Our Dryer was not drying properly and the technician ordered the parts they felt they needed. The frustrating part of this claim was the excessive time it took AHS to handle the parts request. The service company notified AHS that the necessary parts were no longer available and that a payout would likely be needed. AHS then said they needed to try their sources to find the parts. That took over 10 days just to confirm what the service tech already told me. We couldn't be without a dryer so we just bought a new one that was the newer version of the one we had. The upside is that AHS agreed to do the payout and we were reimbursed $900 towards our new dryer, covering about 90% of the cost of the new one. So it all worked out well in the end.
For our Furnace, the first tech the responding company sent was a pure BS artist. Once I learned more about our Lennox furnace, I quickly learned that he was installing the wrong Igniter, something 3 other HVAC companies I called said was something "you learn on Day 1 working on Lennox furnaces." In hindsight I am convinced he was just trying to push me to buy a new furnace so he could earn a commission. I pushed them and they sent another technician who really knew her stuff about furnaces. She immediately confirmed her coworker installed the wrong Igniter and got the right one. The downside is that it took a few days and the temperatures were low, but we got through it. In the end, she installed a new Igniter, Computer Module/Board, and a new Inducer motor. Furnace is working again and AHS covered it all.
I've had other claims with AHS over the last several years and they've covered everything. I really feel I've gotten my money's worth, especially this year. I have noticed my annual fees are increasing, but at this point I am still money ahead on what I am spending and will renew my contract.
3 years ago
Reply from American Home Shield
Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.
Mar. 23rd, 2021
Jackie Dallas, TX
I, Jackie Gray have been a member of AHS since 2006. Considering the time span I’ve been an associate should indicate that I’m a satisfied customer. I’m so satisfied with the service(which I will elaborate below) I’ve added my 2nd property to a plan in 2017. I’ve had several situations at my primary resident at which time the service techs contacted me within 24 hours and was on the issue less then 48 hours. For the most part all items were covered through my plan with the exception of once and this was due to the contractors not installing an shut off box for the hot water heater. If you’re a homeowner I would recommend getting AHS for those issues that will come up and will be costly that all you will have to do is pay a deductible for the most part. Kudos to AHS job well done!!
3 years ago
Reply from American Home Shield
Hi Jackie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
Feb. 5th, 2021
Ron Dilks Phoenix, AZ
American Home Shield has effectively helped me with several referrals for home appliance repair over the years I've been a client of the company. They've always been quick in their referrals to local vendors here where I live, and they follow-up well on any issues that arise. I recommend them highly as a protection for home owners who need that appliance repair or replacement in a timely manner that minimizes inconvenience. Thank you for your help and service, American Home Shield..!!
Regards,
Ron Dilks, homeowner
3 years ago
Reply from American Home Shield
Hi Ron,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide
Jan. 18th, 2021
Richard Fortson Happy Valley, OR
My wife and I learned about American Home Shield from our daughter/Son in law. We have been using AHS for 10 years ourselves, and I now recommend them to all of my homeowner friends. I think that it is irresponsible to not have it. They vet the companies that not only do quality work but are great to be associated with. We recently scheduled two appointments for our water heater & toilet. Both groups were timely, knowledgeable, and professional. It takes away the hassle of feeling like someone is trying to take advantage of your situation. They are simply there to do the work. That in itself relieves stress when something in your home or property breaks down.
3 years ago
Reply from American Home Shield
Hi Richard,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. Your patronage of 10 years is more than appreciated. We Look forward to servicing you again soon. Best Wishes.
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. Your patronage of 10 years is more than appreciated. We Look forward to servicing you again soon. Best Wishes.
Jan. 18th, 2021
Anna Bernstein ,
On the coldest weekend this year I had no heat. It was on a Friday night. I call AHS on Saturday morning they recommended a contractor the contractor called me about 15 minutes later and said someone would be out Monday at 9am. the contractor showed up and after about 20 minutes the heat came on. He advised me that I needed a new motor and he oiled the old one for it to work until they got the new part. On Tuesday I was called and told they had the new motor and would I be home on Wednesday I said yes. So I got the new motor installed on Wednesday. But actually I had heat from Monday the 1st day. I applaud AHS for supplying capable contractors I would recommend them to anyone.
3 years ago
Reply from American Home Shield
Hi Anna,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Jan. 15th, 2021
NORA FLYNN Fairfield, CA
I first experienced AHS when I purchased an older home back in the 80's. I t was a lifesaver then...and I have maintained a policy on my next home as well. It is a wonderful investment. For a small monthly payment I have peace of mind. My current home was built in 1979 and although I do keep things up...everything eventually wears out. AHS just replaced my ice maker in my refrigerator/freezer that had exceeded it's 5-year warranty period. That would have been several hundred dollars. They also fixed the heating element in my 6-year old dryer. It has more than paid for itself!
I highly recommend you purchase this peace of mind policy!
3 years ago
Dee Jones New Smyrna Beach, FL
American Home Shield was recommended to me by an appliance repairman’s wife. Although I had been considering it for a few months, her recommendation pushed me over the edge. I had 2 appliances die on me within 6 months and got tired of trying to find reliable repairmen and wound up being told they would be too expensive to repair. Since I’m getting up in years and have 3 houses, I decided this was a good time to invest in 3 policies. Well, the good Lord was with me and no sooner had I purchased the policies, I had problems in 2 of the properties. AHS has been a knight in shining armor riding in to save the day. It repaired or replaced 3 things in one property and are working on the second thing in another property. I will never be caught without these policies ever again!
4 years ago
Patsy Monroe Bedford, TX
I have been a customer of American Home Shield for at least 10 years and have been totally pleased with their service, service request process, and coverage. They have provided outstanding customer service throughout this time and I have never had any problems with coverage for any of my appliances, pool pumps, or plumbing. They have even replaced all my 25 year old kitchen appliances because replacement parts are no longer available. Had issues with a couple of their assigned repair people, but they covered a different company to redo my service call with no hassle. I will continue having AHS protection.
4 years ago
Reply from American Home Shield
Hi Patsy,
I would like to thank you for your patronage over the past 10 years. I hope you continue to enjoy AHS and the customer service we provide!
I would like to thank you for your patronage over the past 10 years. I hope you continue to enjoy AHS and the customer service we provide!
Jun. 30th, 2020
grower69 Belleview, FL
Informing AHS of a plumbing problem on their website was very easy and fast. I was informed who the service company would be within minutes and had a call from the plumbing company within an hour of filing my claim.
The plumber was on time and very quickly resolved the problem.
My only complaint is that I did not receive a call as promised about thirty minutes before the plumber was to arrive. All of a sudden he appeared without notice. When I asked why he did not call to let me know he was on his way he told me he sent a text. I told him a landline does not accept a text and he simply said "I'm here".
4 years ago
Reply from American Home Shield
Hi,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
May. 29th, 2020
Bill Hsu Houston, TX
I have been using AHS for over 8 years and am very pleased with their coverage. I recently have a complicated issue with my refrigerator. It took the technician many trips to finally resolve the issue. I am glad that AHS's 60 days' "recall policy" is counting from the last trip visited by the technician, not the first trip. This essential means that after the repair, there is a 60 days' warranty period. Any reoccurring issue will be automatically covered without having to pay another deductible. After the 2nd visit, another new 60 days' warranty period will restart again. This nice recall policy would really help to ensure the issue can be properly fixed.
4 years ago
Reply from American Home Shield
Hi Bill,
Thank you so much for sharing your experience with American Home Shield and your patronage over the past 8 years. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Thank you so much for sharing your experience with American Home Shield and your patronage over the past 8 years. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
May. 29th, 2020
Jennifer Mcgary Katy, TX
Overall we have been very satisfied with American Home Shield but I will say it has been difficult when I have had to have conversations with individuals from other countries. It is hard to understand them and most recently I have had two of them tell me things that haven't been helpful or correct about our last service and it doesnt seem like they know what they are doing. I did have one person explain my coverage for our dishwasher racks(which should be covered) but we are still waiting for it to get resolved for some reason. Its been a little frustrating. I have been told that she will contact me soon but we would like this to be handled as soon as possible The way I see it, if it's covered it just needs to get approved to the vendor!
4 years ago
Reply from American Home Shield
Hi Jennifer,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
May. 22nd, 2020
Judy in Ohio Akron, OH
I have had AHS for several years. I got them because I knew that I had a lot of old appliances in my home and that soon they would all start to break down. In the last 4 years, we have had an oven replaced, new air conditioner put in, heater repaired, extensive plumbing done in the basement to fix slow drains clogged from old pipes, main sewer cleaned out,and kitchen faucet replaced . This warranty has paid for its self many times over. If they cannot repair it they replace it, no questions asked. I did have to wait a couple weeks for the new oven to come in then schedule someone to install it, but they did a great job
4 years ago
Reply from American Home Shield
Hi Judy,
Your patronage is more than appreciated. We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Your patronage is more than appreciated. We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
May. 11th, 2020
ROBIN C Winder, GA
I can't speak highly enough about American Home Shield (AHS)! Our washing machine stopped going through all of the cycles. AHS sent a repair person out, they diagnosed the problem, ordered the part and instructed me to call once the part arrived. We scheduled an appointment once the part arrived. We had to be available from 8:00 a.m. to 5:00 p.m. and took a day off from work to be available. They canceled the appointment at 6:30 p.m. I was certainly displeased with A&E and contacted AHS. They immediately scheduled another technician with a different company to come out and install the part to the washing machine. Excellent service!! They immediately scheduled for the initial issue and corrected the resulting issue as soon as possible. I'm certainly impressed with their follow-through and couldn't ask for more. They had no control over A&E canceling but the took corrective action with positive results. I strongly recommend AHS for all your home warranty needs.
4 years ago
Reply from American Home Shield
Hi Robin,
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the second technician was able to diagnose and fix the issue within a timely manner.
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the second technician was able to diagnose and fix the issue within a timely manner.
Jan. 8th, 2020
Ian K Decatur, IN
I am new to AHS this year. They have been so awesome to me. Unfortunately, I have had two claims this year. My A/C fan went out three days after my policy went into effect, and they paid to fix it no problem. A service tech was here the next day. Two weeks ago, we placed a service call for low water pressure. It did take a day to find a company, but placing the service call on Friday and having someone Monday was wonderful. The service company Wiley’s was great also. My well pump motor was shot and they replaced it. An AHS representative even called to explain that I would need to pay $53 to Wiley’s for chlorination and disinfectant, as that was not covered as part of the pump. No problem! I can certainly see that right in the covered items in my contract, and it was nice for someone to call and tell me exactly what i would, or would not be paying. Just like it says when you place a service order, don’t pay anything to the provider, AHS lets you know when you need to. I can attest that so far, AHS has been good to me, and I will continue to stay with them.
4 years ago
Reply from American Home Shield
Hi Ian,
We are glad to hear about you becoming a new customer of American Home Shield. We strive to provide you with the best team of contractors and customer service experience.
We are glad to hear about you becoming a new customer of American Home Shield. We strive to provide you with the best team of contractors and customer service experience.
Jan. 2nd, 2020
Steven Schrader Kansas City, MO
We have had to contact American Home Shield 3 times during the first month of buying our house. The seller provided the warranty and we are glad he did. Each time we contacted AHS they have been very pleasant and truly concerned about the problem we were having. Our home is a rehab and we only got one key to the house. So we figured the other keys were out there somewhere. The re-key coverage was a blessing to us. We now feel safe and secure in our new home. We also had a water leak. It was fixed the next day. Where the plumber had to cut into the wall was repaired by a drywall person under the warranty. Those repairs would have been more than the cost of the home warranty. We took advantage of the getting the 2nd year coverage at a reduced rate. We felt that it would be a very wise idea to pay for the 2nd year warranty rather than risk paying much, much more if repairs were needed. All of the repair persons were very nice and took care of the problems very quickly. If we would have had to call someone for the repairs, it may have taken days or weeks until they could get to us because of their busy schedules. We are truly thankful for AHS and would recommend them to anyone wanting a home warranty. Thank you AHS!
4 years ago
Reply from American Home Shield
Hi Steven,
I am pleased to hear about your American Home Shield experience and the repairs that were completed on the home. I hope you continue to enjoy the coverage we provide!
I am pleased to hear about your American Home Shield experience and the repairs that were completed on the home. I hope you continue to enjoy the coverage we provide!
Dec. 20th, 2019
georgep Lakewood, CA
We have used AHS twice now in the last two months for appliance repair. First the 13 year old refrigerator stopped working, and for the $75 deductible the circuit board was replaced, avoiding a new purchase of over $2000. A short time later the 4 year old dryer stopped working, which was a broken belt and a frozen idler wheel. Again, for the deductible of $75 a new wheel and bracket were ordered, and installed once they arrived. Both jobs were done by the same company, who usually arrive on the initial visit within 48 hours of us contacting AHS. Both repairs required a second trip as parts had to be ordered. They returned as soon as the parts were available and got both appliances working. My wife and I feel it is worth the cost of the annual policy to have the assurance that if something breaks down in our appliances, or other items covered under our policy, we can call AHS for repair or replacement.
4 years ago
Reply from American Home Shield
Hi George,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.
Nov. 25th, 2019
Shari T. York, SC
I have purchased “home warranty” plans in the past - when purchasing a home, the seller will usually throw one in to sweeten the deal.... but, the plan from AHS was purchased for a home I have owned for a number of years... the salesperson contacted me by phone and I was very skeptical, but he didn’t demure at all about what was covered and what wasn’t...I was impressed and agreed to try it.... the first service call was for a plumbing issue and when I spoke to the representative to set it up, she asked me if there were any OTHER plumbing issues I would like to include on the service order....my first reaction was “yeah, for an additional charge”, but no! The rep assured me that there would only be ONE service copay ...so with that one service call, my dripping bathtub and occasionally running toilet were fixed, too! No tricks, no extra charge! The service techs are very professional, wearing “booties” over their shoes so as not to mess up my floors, explaining what they have replaced and fixed and then THANKING ME! Wow! These folks deliver what they say they will: convenient, no stress home protection!
5 years ago
Reply from American Home Shield
Hi Shari,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.
Nov. 25th, 2019
Todd K Woodridge, IL
AHS is a great home warranty company. I have used others in the past and their contractors aren’t the best. We have used AHS for our washer which turned out to be a plumbing issue. They smoothly transferred the work order to plumber. Issue was fixed very quickly. Microwave died, they replaced it. Sink was leaking bad it was fixed in a day. And just recently it got cold and furnace just stopped heating. I put in work order online at 9am. Contractor called at 3:30 said he could be here between 4 and 8. 4pm he walked in. 4:30 it was fixed.
You pay a little more for this company than others.
But you get what you pay for.
Awesome company.
5 years ago
Reply from American Home Shield
Hi Todd,
Thank you for sharing your feedback with American Home Shield. We are pleased to hear about every experience that went well. We strive to provide you with a great customer service experience.
Thank you for sharing your feedback with American Home Shield. We are pleased to hear about every experience that went well. We strive to provide you with a great customer service experience.
Nov. 21st, 2019
Art Jacksonville, NC
I've been using AHS since they've been with Century 21, and the Regional Reps have been great, and responsive to me and my clients. I most always put the Plan on a home when I list the home for sale, not only for the buyer, but my seller as well. Once in a while, a client doesn't want the program... but like one house I'm getting ready to close tomorrow... I suggested to my seller that we should put the program on her house (it was one of her rentals), she didn't want to... so instead of paying 775 for the plan, and then 80 bucks for the deductible .. she's paying $1900 to fix the HP.
On my own house, and my condo... I've had AHS protecting me since day one!!.. AHS have replaced two compressors, one air handler, a fan on another, a hot water heater, a washing machine, the oven. Yep.... AHS comes through when you need them, for me, my family (it's on my daughters house too.. and my clients.
5 years ago Edited January 10, 2024
Reply from American Home Shield
Hi Art,
I am glad to hear about your most recent experience and the heat pump that was installed. I hope you continue to enjoy!
I am glad to hear about your most recent experience and the heat pump that was installed. I hope you continue to enjoy!
Nov. 9th, 2019
Audrey Windsor, MO
We bought a house. Moved in. And 3 days later the AC went out. I was 8 months pregnant and it was still 95+ degrees during the day. We put a work ticket in on the AHS website that night. Had an email about a contractor coming by the next day. It was determined that our HVAC system was beyond repair and not up to code anyway so AHS authorized a full replacement. Yes. A FULL REPLACEMENT. With a brand new heat pump! It took a few weeks to get in, but thats due to the contractors schedule, not AHS. I could not be more happy with this warranty company. We will be renewing our contract when the time comes.
5 years ago
Reply from American Home Shield
Hi Audrey,
It is a pleasure to hear about your American Home Shield experience and the heat pump replacement that was completed. It is our goal to provide you with the best customer experience!
It is a pleasure to hear about your American Home Shield experience and the heat pump replacement that was completed. It is our goal to provide you with the best customer experience!
Oct. 28th, 2019
Michael Schenectady, NY
We had an issue with our hot water heater that is covered under our American Home Shield Warranty...We placed a service request and it was responded quickly...AHS initial contractor was not able to meet our needs, but the second contractor assigned to our request was absolutely awesome! Bob Jones Heating and Energy...They showed up...Diagnosed the problem...Worked out what needed to be done - including the replacement of the hot water heater...Worked with AHS to get the required approvals...Less then 72 hours later - we were enjoying hot water again!...Bob and AHS did a great job in taking care of this issue in a timely manner...Recommend both highly!
5 years ago
Reply from American Home Shield
Hi Michael,
I am glad to hear about your most recent American Home Shield experience and the water heater repairs that were completed. I hope you continue to enjoy the warranty!
I am glad to hear about your most recent American Home Shield experience and the water heater repairs that were completed. I hope you continue to enjoy the warranty!
Sep. 11th, 2019
James King Russellville, AR
Great service! Our refrigerator quit working, so we called AHS at 1:00 pm. The technician arrived by 3:00 pm. The part was replaced and fixed by 4:00 pm. That is a SUPERFANTASTIC service! The technician was very friendly and professional. He was well trained and knew exactly what needed to be fixed after a 5 minute examination. What’s better is the repair cost. It would have been close to $500. But with AHS we only paid the $75 service fee! American Home Shield is simply the best investment I have ever made. I highly recommend AHS for anyone who is a home owner. You won’t regret it and you will be happy you have it when your a/c breaks down. That’s a story for another day.... Get AHS!!!
5 years ago
Reply from American Home Shield
Hi James,
Your feedback is more than appreciated! It is always a pleasure to hear good news about customer experiences and the technicians that complete the repairs! I hope you continue to enjoy your American Home Shield warranty!
Your feedback is more than appreciated! It is always a pleasure to hear good news about customer experiences and the technicians that complete the repairs! I hope you continue to enjoy your American Home Shield warranty!
Aug. 23rd, 2019
Ken Creasy Easton, PA
Two years ago, I saw your commercial, and was very curious, so I did my research, and decided that I would purchase a home warranty, after all, I've owned my home for thirty years, and needed piece of mind. Sure enough, two years later, my central air goes, AND my wife JUST came home, bedridden from major reconstructive surgery.So American Home Shield to the rescue!!! Within no time, no only did the contractor call me, but came over the next day, verified the complaint, and I had a NEW central air unit!!! This is no joke!!! And not a paid endorsement!!! Wirth EVERY PENNY!! AND I told everyone on Facebook as well !! Five star rating, excellent communication, and GREAT follow up!! Thanks again, Ken Creasy. Easton, Pa.
5 years ago
Reply from American Home Shield
Hi Ken,
Thank you for sharing your recent experiences with AHS. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Enjoy your day.
Thank you for sharing your recent experiences with AHS. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Enjoy your day.
Aug. 12th, 2019
Lee N. Otsego, MI
Just had a major issue with our gas furnace. The company sent for the service call (Double D Heating & Cooling) did an outstanding job of diagnosing problem and fixing same. The owner (Dan) was very competent and professional. It required two visits (a second part had to be replaced) and Dan was very courteous both times. He even taught us over the phone how to reset a couple of switches that had tripped. Will be calling him back to check out our A/C before summer. We have been quite happy with the service people AHS has sent to our home when we have called for service. We appreciate the quick response to our needs regarding home repair issues. We have been with them 8yrs. and recommend them to anyone looking for a home warranty.
Regards,
Lee N.
5 years ago
Reply from American Home Shield
Hi Lee,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Jul. 22nd, 2020
Celia F Foster North Las Vegas, NV
I have been with AHS for about 3 years. Prior to AHS I had two other home warranty companies. The first company contracted with the worse companies that I used. The company was pretty good but they wanted to charge me monthly almost time and half of what I was already paying.
AHS did not have good reviews, but a friend of mine stated they was with AHS and had been with them for years. So I went on and tried them. The majority of the companies they contract with is very good. But this one plumbing company they contract with have come to my home at least three times and neither time do they do a good job. The last time my hot water heater was leaking the first thing the tech did was call someone to renovate my home. Did not place a hose on my hot water heater to drain the water without causing me to much damage. It appears that they was in cahoots to get as much money out of me as possible. They were going to charge me the same as they were charging AHS. I had a fiiend come over and they school me that I need to have the water drain out of the hot water heater, The tech for that plumbing company I am sure was thinking about lining his pocket and renovator pocket. I fooled him and went with another company and did the payback that AHS offered. I used a company that AHS had sent out before. Since AHS would not let me switch that is why I took the flat rate reimbursement, they would not work with me.
So if and when I need a plumber I will call AHS rather than go online and see if they still contract with the prefered plumbing company that I prefer to deal with. That plumbing company have an awesome tech, I would highly recommend that company. So, as I stated I will call in and try to get that company if they contract with AHS. I definitely do not want that lousy plumbing company in my home again to do nothing for me ever again.
Other than that one gripe I think AHS is awesome and I would recommend them.
5 years ago
Libby R. Herndon, VA
I had a leaky shower head and as the day worn on, the leak got worse. Late that day I called AmericanHome Shield, told them the problem and said I’d like a plumber the next morning...it was not an emergency. AHS called back with a plumbing company name and a time for the appointment. United Air Temp arrived the next morning. David was a great Workman. However, he could not turn the water off outside so called the county and they finally got here. David had to order parts. Got the parts, made the install and then we had to call the county to turn the water back on. It turned out the water had never been turned off (the house was built in the ‘70s) so the county had the proper tools to get the water off then on again. I stood beside David as he tested. No leaking. This morning’s shower was delightful. I’m happy with both AHS and UAT.
5 years ago
Spring Las Vegas, NV
I have had to use my AHS insurance for four issues since purchasing my home in May 2017. Each request was handled efficiently and professionally. All the technicians were knowledgeable and able to complete the request in an hour or less. My first experience with AHS was outstanding. The order the technician had for my house had the old owner's address on it, and he made calls until he got the right information, and he came to my house right before his shift ended, took his time to survey the situation and made the repairs. He didn't have to stay late to complete the order, but he did, and that was really impressive to me. I'm grateful for the excellent work I've received so far, and while I hope I don't have to call anytime soon, I'm relieved to know the work will be handled in a professional and efficient manner.
5 years ago
Matt Hot Springs, AR
It was easy and simple for my wife and I to make a claim within the first week after buying our house. We were so worried about some problems with our pipes and the plumbing. I filed the claim online in a matter of minutes with a few clicks and they gave me step by step information of who and when a plumber would be out to service our problem. He came first thing in the morning at 7am, and was extremely friendly. He had some of the best customer service of any tradesman I have ever met. I couldn't be more pleased and thankful my wife and I chose to go with American Home Shield for our first home together.
5 years ago
Randy Hadden-Good Denton, NC
Our downstairs heating unit went out in the middle of the night. I put a request for service on American Home Shield website and received a phone call from a service provider at 9:00 a.m that next morning. This is the second time we have used our home warranty and both times American Home Shield has handled things very quickly and without any issues! In addition, both times we have been very impressed with the service providers sent to our home! This current issue was a quick fix nothing major. The first service we needed a new motor for our upstairs A/C unit. It was handled very professionally from start to finish! Highly recommend American Home Shield!!!
5 years ago
Randee Stelman Lincolnshire, IL
Outstanding program. I have had to use American Shield several times now as I have been a member for about 2 years. When I first signed up, I had my doubts as to what level of service I would receive.
I have received absolutely outstanding, timely service. Using the website is SO EASY to request service. The service request is confirmed very quickly and sent the appropriate service provider. All the companies that have been used to take care of my repairs have been very prompt, professional and immediately resolved my problems.
I really can’t say enough about my very positive experiences with American Home Shield and I will continue to renew with them!
Thank you American Home Shield - I really do have peace of mind that if anything goes wrong with my appliances, I know the problem will be resolved in a short period of time!
5 years ago
Stephanie Adams Washington, DC
In January 2018 the secondary heat exchanger cracked in my furnace, American Home Shield replaced my furnace and they replaced it within two days. This is an excellent home warranty because whatever appliances break American Home Shield will fix it all you have to pay is the $75 service fee. I joined October of 2017 and my stove ignitor went out in November of 2017 and again all I paid was the $75 service fee and American Home Shield sent technicians from their own service companies both times to fix my stove and replaced my furnace. I have already started recommending American Home Shield to family and friends because this company actually fixed my appliances. The service company's technicians are very professional and thorough. I will always keep my home warranty with American Home Shield they are GREAT.
6 years ago Edited January 10, 2024
Laura Lolley Lyndon, KS
We insisted that the seller of our home provide a extensive coverage home owners policy. American Home Shield was the company they chose and they made the best decision ever. American Home Shield covered all of the problems that arose soon after we moved in with only a $75.00 deductible. We had a clogged pipe, a leaking pipe under our kitchen sink, then the hot water heater went out. We sure were very unhappy new home owners as your home is your biggest investment. I have never had a problem with reaching American Home Shield in regard to my repair issues. The contracting provider for my service through American Home Shield is Theel Plumbing, Electrical, Heating, and Cooling. Theel has surpassed my expectations regarding quick, friendly, well educated technicians that are quick to start the repair and complete it with me never having to worry that the issues will never show up again. The technicians clean up the area leaving it I must say better than it looked before they started. They have even come out after hours to fix a broken pipe now that is great service. American Home Shield has my business now for as long as I own my home. Thank you to American Home Shield for your wonderful warranty policies at a very affordable cost, contracting with Theel Plumbing, Electrical, Heating, and Cooling and that low deductible. I have already shared all of this with my friends and family to let them know what a great company American Home Shield is.
6 years ago
Judy L Newell Alexandria, OH
AHS has responded to my calls promptly and courteously. I have placed 2 repair needs in the 2 years I have been a customer. Repair company's have been promptly referred. One item was cleared up immediately. My 2nd call has been less successful. The repair service have been out twice, but the problem not resolved. It is working when they leave, and shortly there after right back to the same problem. This is how it works for me, maybe operates 2 out of 4 times. It was recommended I replace nearly $400 worth of parts, (which I did) and it was out of pocket, not covered parts by AMH. Unfortunately the garage door openers are still not working properly. I have had to make a 3rd call to AMH this week.
6 years ago
helen Baker Indio, CA
We had a great experience with Dreamwork Development . We were having our kitchen cabinets resurfaced and just thrilled with the results. The owner of the company always showed up on time and if he was going to be late, I always got a call. His crew of men were terrific. They showed up on time and cleaned up there mess daily. They were always polite and very kind. They would do whatever you wanted to make things easy. We needed a touch up paint job to make the kitchen look perfect. The owner did it at no charge. His motto is your home is my home and I want it perfect. I would highly recommend this company. They are very prefessional and great.
6 years ago
Kevin Wolfe Mount Hope, KS
I've worked with AHS both as a contractor and a homeowner. My first contact with them was as a contractor where I immediately noticed how prompt they are at getting the homeowners up and running again hassle free. Once I purchased my home I knew I wanted AHS as our warranty company however we had to wait 2 years as the previous owners already had a policy with another company. Shortly after moving in we had a couple of problems and had to call the other company, after multiple calls and several other issues I quickly realized how much better AHS was and anxiously awaited for the contract to expire we have had AHS since.
6 years ago
Arnold E. Gordon Topeka, KS
Our ice maker went out on an old Wards refrigerator ( not sure of it’s age - but old.) When repair was not feasible, AHS offered several options for replacements. AHS REPRESENTITIVE made the suggestion that we could look ourselves for what we would like and being the weekend after Thanksgiving there were some very good sales going on. They offered up to $1100 if we replaced with a refrigerator of our choice. $1100 was considerably more than we had expected to replace ours. The rep suggested we get a refrigerator with at least a years warranty and even helped by suggesting several brands. What great customer service. Thanks.
6 years ago
Diane Doss Jonesboro, GA
We had some problems with our furnace and AHS replaced it without any hesitation. The local company they used to service our furnace was great! Professional and installed without any problems.
The same week our panel boards in our refrigerator and freezer went out. The company AHS recommend was excellent. What I like AHS is, they support small business in your local area. Please remember the local business and their technicians are local and might have to order parts or a replacement items that might take a week or so, and then they can complete your work. AHS is a excellent company and stand by their mission of quality service. I am grateful to them.
6 years ago Edited January 10, 2024
Shirley Warren Spring, TX
While AHS is a great homeowner warranty company, I believe that they need to do a little more "vetting" of their contractors: AirTech (Airconditioning). The crew was great and completed the work as appropriate, but their office manager, I believe her name is Ashley is so rude to customers. I requested a detailed breakdown of my Airconditioner repair and she gave me such a hard time speaking all over me and not hearing out my request. I reported it to AHS and apparently they contacted Airtech. She sent my invoice via fax but not what I asked for (A DETAILED breakdown of my costs/charges) Especially the cost of the Freon. So I called her back to request the detail breakdown her response: "We charge at a "FLAT RATE". Not true; they sent AHS the cost of Freon at $70.00 per pound but charged me $100.00 per pound which they added (at least they say they added 10 pounds). But other than that, so far, so good AHS has met my expectations.
6 years ago
Cassandra Eggert Troutdale, OR
We received a year of home warranty coverage through our realtor. AHS was a wonderful first time home owner investment. The claim process is easy to navigate and getting things fixed is very simple. Our coverage was very comprehensive; really helped us as we navigated our first year of homeownership and learned about our house’s quirks and needs. We also met a lot of really great businesses whenever we needed something serviced. Being new to the area that was great to have a roledex of reputable businesses when something that wasn’t covered broke or needed repair. It’s easy to schedule an appointment online and whenever I interacted with customer service they were courteous and helpful.
6 years ago
Thomas Jason Trubenbach Central Point, OR
We have had AHS for a number of years on both our home as well as a rental property.
I think there has only been one year that we did not "use" our benefit.
This is especially true if you have an old home / appliances.
We just had to replace our dishwasher and didn't want the one they recommended as part of the package, so I ordered the one we wanted and they sent a check for $565 to my home. We only paid the difference for the extras we wanted.
After the recent storms on the East Coast, it has been difficult getting through on the phone, but you can do everything online in less than 5 minutes.
Great company and I recommend them highly.
7 years ago
Steve
I've had a AHS service contract for 12 years. Of course over the years my premiums have increased as-well-as the service trade fee. During the time with AHS, I've only experienced favorable customer service; either by phone or website claim submission. Over the years , I've had one hot water heater replaced with a new one, a range and ceiling fan repaired, AC serviced numerous times and numerous plumbing repairs performed. For each of the services described, I only paid the trade fee. No fuss, no hassle, no phone tag! And all the work was performed timely by very professional craftsmen.
But the major repair was a total replacement of the return air system located in the attic. The system failed from rust and corrosion, and drain pan totally rusted out. I called in a service claim to AHS and they sent a AC tech out the following day. He discovered the situation I described above. He stated the system was beyond repair and would need totally replacement. This system is custom fabricated with various parts and sheet metal to fit the size needed for the home. It was summer time and a little over two weeks without AC before recovery. Again we only had to pay the trade fee. I'm sure the wait in the warm temperature was far less painful than that bill was to replace that system.
AHS has been well worth the investment!
7 years ago
Review Source
Edgar
2 months ago
Reply from American Home Shield
Hi Edgar, We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah
Sincerely,
Mariah
Aug. 29th, 2024
