American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Paula Cashi Bradenton, FL

Cooper Appliance was great. They came out as quickly and did a good job. They had to come back but are really trying to figure out what is wrong with refrigator.

2 years ago

Reply from American Home Shield

Dear Paula, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Kersti O'Farrell Birmingham, AL

We have had american home shield for 5 years. The things I like: $75 fee for any service Things i don't like: not quite truthful about repair or replace. Replace happens with a number of things uncovered They replaced my air-conditioning system at a discount, with faulty install that left water in my crawl space. Now neither AHS nor the installer will do anything about the mold in my air conditioning ducts. Also, the wait time for repairs can be lengthy, so be prepared to wait!

2 years ago

Reply from American Home Shield

Dear Kersti, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Jim McManemon Naples, FL

I have been with AHS for over25 years. I like having covered items protected from disrepair. I don’t like the difficulty to get a supervisor when something goes wrong or when can’t get resolution from regular process. Also don’t like scripted verbiage that often is disingenuous. Very long wait times for a live person

2 years ago

Reply from American Home Shield

Dear Jim, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 25th, 2023

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Verified Customer

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Philip Murphy Tucson, AZ

A/C went out and the part had be ordered from the factory. AHS stayed in touch with me every other day to keep me appraised of situation. Finally got it fixed

2 years ago

Reply from American Home Shield

Dear Philip, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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Christina

Life savers!! We love this company, this program, and every service provider has been simply amazing! Money well spent! Thank you AHS!! Christyand John

2 years ago

Reply from American Home Shield

Dear Christina, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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DaTruth BTold Durham, NC

- ⭐️ ⭐️ if it was possible. had to have a hot water heater replaced in my home. That was more than 13 years old. The replacement unit only lasted 2 years and I don’t know if it was the plumber they used to install it or the product they selected. Within a year the piping had to be replaced. The next year. My house almost caught fire because the water heater had a water leak that leaked into the installation and sparked a fire within the water heater. They had it replaced. To only have to call them back within 3 weeks because the unit again has malfunctioned. The thermostat went out in the unit. All they did was send someone out to replace the thermostat. At this point from a company stand point they should look into just using a different brand. I looked up the brand and the cost of it was less than $600. For 40gal tank. You get what you pay for. Totally not satisfied . I feel that the safety and wellbeing should be a company's model. I trusted my family safety with them with the appropriate selection of quality materials to be used in my home. They don’t even respond as if they care or will try to make it right. They raised the price of the premium, there’s no increase in quality. The morning of 10/25/23 the water heater AGAIN isn’t working. I call AHS @ 4 AM and all they could say was they are going to send out a more experienced technician. I have no clue what the technician has to do with faulty equipment.

2 years ago Edited October 25, 2023

Reply from American Home Shield

Dear Member, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Oct. 25th, 2023

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Verified Customer

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Ben Towson, MD

Very poor experience with any work I requested. Two examples. I had a dryer not working. Requested service and paid the $100 fee for service. Vendor comes and says the vent needs to be cleaned out and that is not covered. No indication anywhere in contract or on website that it is not covered. What a waste! I requested a refund of my $100 and after arguing for more than 30 minutes was told they would request a $50 refund. Never received the refund! 2) Needed service on a A/C split not cooling. No way to request on website since it does not include a radio button choice for splits. Had to call and deal with someone who hardly speaks the language and is extremely difficult to understand. She did not know what to do either since splits are not listed on website (though clearly covered in the contract). Told her I want to be sure vendor works on splits. After 45 minutes she figured out how to enter. Next day, I stay home from work and guy comes and say they don't fix splits - exactly the issue I spent 45 minutes trying to avoid! Have to spend another hour plus on the phone to get someone qualified out to fix it. Took two visits. At least this time I received my requested refund of the $100 co-pay. Your service generally has incompetent people answering the phone and then sends under-qualified technicians to "fix" things. I am very unhappy!

2 years ago

Reply from American Home Shield

Dear Ben, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Oct. 25th, 2023

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Verified Customer

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Christina San Antonio, TX

Service was pretty quick and the company that was sent was very knowledgeable. The fact that it cost me over $1,500.00 out of pocket was a real surprise, because wiring and labor were not covered. When my water well went out, I called the company that installed it because it was under warranty. I still had to pay $600 out of pocket for labor. Just what does this insurance cover??

2 years ago

Reply from American Home Shield

Dear Christina, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Oct. 23rd, 2023

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Verified Customer

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T Perry

I vehemently dislike the fact that I have been a loyal customer of multiple years with multiple houses and AHS is unwilling to offer me the price (upon renewal) a brand new customer would receive. This reflects poor customer service and retention practices. I left Verizon Wireless after 20+ years of being a customer for the EXACT same reason. It's dumb not to offer customers, who request it, the price a new customer would pay, especially if they're willing to renew. Now, two years later, because of Verizon's poor overall retention rates, they're offering the exact same thing I was requesting, the identical offer a new customer would receive. I guess AHS needs to learn that lesson too. I will cancel my contract and get a new one to get the same price. Dumb!

2 years ago

Reply from American Home Shield

Dear T I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Oct. 23rd, 2023

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Verified Customer

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Frank Callaway, VA

Incredible service, have used them several times. All covered service is paid rather quickly, only problem I have had is provider time on getting here .

2 years ago

Reply from American Home Shield

Dear Frank, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Donna Lubbock, TX

I have never heard from anyone about switching out the locks on my doors. Also, the faucet on the tub in the master bath drips on the floor when it is turned off after it has been filling. The plumber who came to my house said it would be very difficult to fix because the faucet and the tub were both set in the foundation during construction of the house. And, he said it couldn’t be fixed with the AHS policy.

2 years ago

Reply from American Home Shield

Dear Donna, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Oct. 23rd, 2023

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Verified Customer

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nadia Triki Houston, TX

Good customer service with nice people responding to your calls. But terrible service from contractors who will deny and take advantage of your situation to try to sell their own service. Big items are never covered. They only cover small fixes. They won’t replace an appliance even if the technician has to come back more than 6 times over several months trying to find which part is defective, living you without functioning appliance for a long time.

2 years ago

Reply from American Home Shield

Dear Nadia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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D B Indianapolis, IN

The plumbing for American Home shield has been very unsatisfactory! The appliance repair has been great!! If you have plumbing issues stay away but for refrigerators, washers, dryers, garbage disposal , and water heaters they have been great!!

2 years ago

Reply from American Home Shield

Dear DB, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 21st, 2023

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Verified Customer

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A Z Jonesboro, AR

True peace of mind that my major appliances are protected by AHS, for several years I have been a member and never regretted paying my policy every month.

2 years ago

Reply from American Home Shield

Dear AZ, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Curtis Haynes Jacksonville, FL

I like the fact that it was easy to schedule my two work orders (refrigerator repair, bathroom sink slow running facets. What I don’t like is: since the initial visit the follow up for both work orders has not been scheduled, nor completed.

2 years ago Edited October 25, 2023

Reply from American Home Shield

Dear Curtis, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 25th, 2023

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Verified Customer

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Pradeep Everett, WA

A chat support, in addition to booking a service through the web portal and/or talking on phone would be a very convenient addition to existing great customer service.

2 years ago

Reply from American Home Shield

Pradeep, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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messianic dave Hamburg, NY

it took a few times calling and explaining my specific situation, but they finally understood not to call ME on the phone but to call my parents who were actually living in the home . the service has been overall great

2 years ago

Reply from American Home Shield

Messianic, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Daryl Washington, DC

I was pleased with the contractor, and although he had to come back and readjust the flush, it was based upon my preference for the way the toilet was flushing.

2 years ago

Reply from American Home Shield

Dear Daryl, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Penny

They were very fast to acknowledge my requests for service each time I needed something repaired. They scheduled the services quickly with qualified repairmen.

2 years ago

Reply from American Home Shield

Dear Penny, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Nancy

Repair took longer than expected (two weeks) due to missing parts in the first microwave box. That said, the final installation was done on time, quickly, and professionally. Thanks.

2 years ago Edited October 18, 2023

Reply from American Home Shield

Dear Nancy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Paul West End, NC

So it's hit or miss with American Home Shield. A couple times it's been smooth, but this last time they've disappointed us. We had our HVAC serviced (seasonal we do twice a year) and when the tech was done it wouldn't come back on. He said it was a bad breaker, but it was working fine before he did his work. AHS kicked the can down the road, blaming the HVAC company - saying we'd have to pay for another service call. Just their way of sidestepping responsibility and getting more money.

2 years ago

Reply from American Home Shield

Dear Paul, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Oct. 13th, 2023

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Verified Customer

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Nat Ridge Fishers, IN

DON'T USE THIS COMPANY. Horrible customer service. Barely speak English, refuse to escalate to any higher level of service. Well trained to refuse to answer any questions about why it's been so long, why I cannot speak to a tech, why parts are 'on order'. I've been without a refrigerator for 8 weeks. AHS keeps telling me it is an acceptable amount of time to wait. Their tech has been out 3 times, not counting the no show and the 2 cancelled appointments. The appointment window is 8am-5pm, then they call at 3:30 to cancel. The last visit from the tech we were told parts are $1100 and payoff for a new unit is $1500. AHS won't budge. Won't even just pay out $1100. Don't use this company.

2 years ago

Reply from American Home Shield

Dear Nat, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Mary

I have been very happy with AHS service . They are prompt and it is easy to schedule repairs. The repair companies are professional and do a great job !

2 years ago

Reply from American Home Shield

Dear Mary, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Orlando Tijerino Orlando, FL

Is so sad that o had to reach to an outside source to get my situation resolved . Now with respect to the company that service the ac , he did a fantastic job even thought was a simple fix , but the matter of the fact that I waited patiently 5 months to get it fix is extremely unacceptable

2 years ago

Reply from American Home Shield

Dear Orlando, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Charles Beverly Hills, FL

AHS set us up with a very reliable repair company in a timely manner and they honored our insurance agreement. We very much appreciate their service.

2 years ago

Reply from American Home Shield

Dear Charles, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Gregory Garland, TX

Great customer service . Finds good repair options for your product and hone needs. Disappointed with the increase in coverage for 2024 as well as the 25.00 increase for the service call .

2 years ago

Reply from American Home Shield

Dear Gregory, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Lawrence

When I had to use an out of network HVAC tech there was no easy way to get reimbursed for the amount it cost over the $125 standard fee and I finally gave up. When I used their authorized techs it was a much better experience.

2 years ago

Reply from American Home Shield

Dear Lawrence, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 11th, 2023

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Verified Customer

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ML Carr Boston, MA

Byer be ware!!!! Its a scam! your portion they charge you seems to always be the amount that a repair company would charge you if you called them yourself. It always takes about 3 weeks for some to come out to diagnose the issue and another three weeks to return. What a scam! and don't get me started on the so call customer service people. Ask them how much the repair company is charging all together. they give you the runaround. They won't answer, they scammed me. I paid 1200 for a warranty, why am I paying $2700 for a water heater out of pocket, which they claim is my portion that I am responsible for. What water heater cost $5500.. If i could give less that one star, I would have. Stay away.

2 years ago

Reply from American Home Shield

Dear ML Carr, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Oct. 4th, 2023

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Verified Customer

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Marc Schumacher

Two AC contractors were called to diagnose and fix our problem in Florida with the AC. The two of them had divergent opinions and were not able to fix the problem. We had to call another company outside of AHS to solve the issue

2 years ago

Reply from American Home Shield

Dear Marc, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Giyae Las Vegas, NV

I placed a service call for my AC unit on August 5th. AHS sent A&R complete out to our house and the technician made a diagnosis. He told us our compressor was bad and needed to be replaced. He then left us an invoice and noted on it what the problem was. After he left, we received an email from AHS stating that our estimate showed uncovered costs. When reviewing the ticket online, the information listed was different than what was on our receipt. So, we contacted AHS and reached out to the tech. The tech changed his submission but it was still incorrect. I called AHS again and they called the tech again. Still no resolution on, A&R claims that they submitted the correct information. 3 weeks later with this back and forth ( the office manager actually hung up on us), we hit a heat wave with triple digits for 2 weeks. Still no AC. I called AHS again, they put me on a 3 way call with the company who stated what was submitted, AHS read to them what was entered and I confirmed that was not what was on our invoice. They still refused to correct their ticket. Another week goes by and no resolution. Week 5, I had to take my 82 year old father to the emergency room for heat exhaustion. I called AHS and they still didn't address the issue. I paid out of pocket to get a second opinion and showed the new tech the invoice. He immediately states that there was no way the tech could have seen that there was a missing filter because our filter is in the attic not at the outside unit and the first tech didn't go into our attic. I called AHS to see what they were doing and the rep tells me that they sent a request to vendor relations for approval for another company. ANOTHER week passes and still nothing. So I call the service line and I requested a second opinion from AHS and now AHS tells me I have to pay another trade fee because it's been more than 30 days. Yes because AHS didn't do anything to address the problem even after I told them that A&R were scammers. The second consult was top notch and called us right away, tried to diagnose the problem when they arrived that morning but couldn't because the second company took a piece needed for the diagnosis. So now AHS sends an email saying that the missing piece needed for the diagnosis was not covered and I needed to approve the non covered estimate. Before and after estimate 2, I paid out of pocket to have a previous AHS tech come and give hsi opinion. So I called AHS to request them and they tell me that the company was not showing available. I spoke to the company and they did they were just given a referral.tha morning so whatever the AHS rep told me was incorrect. It's now September 11th and finally on September 12th, they sent the referral, sent a technician, and the correct submission was placed. AHS approved the ticket right away and 2 weeks later, I didn't hear from anyone. I call AHS and they tell me thatvyhe part was ordered that morning but that it was going to take 10 days to ship the compressor. Given the months its taken, I asked for expedited shipping and to speak to dispatch. The rep actually had the nerve to tell me no. Then I received another email from AHS shield stating that I needed to pay yet a third service fee for the third company. Its now October 3 and I still don't have the replacement. I will use this case and the ceiling fan ticket that left a hole in my ceiling for 7 weeks, and the kitchen instant water heater ticket that left us 3 weeks without cold water to take legal action.

2 years ago Edited October 6, 2023

Reply from American Home Shield

Dear Giyae, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 6th, 2023

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Verified Customer

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Todd Stewart Louisville, KY

they were able to squeeze me in and the technician was able to fix my drains without any problems. He was quite professional and courteous. All in all, top notch service.

2 years ago

Reply from American Home Shield

Todd, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Wade LeCheminant

I was disappointed with A1 Mitchell. They came out to my house and made a repair then a se dart leak in a valve stem appeared which they blames on me as the home owner. (I have video showing they were the only ones to touch the unit). Then AHS sent another company who was amazing. I would give them 10 stars if we could.

2 years ago

Reply from American Home Shield

Dear Wade, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Brandi Grand Rapids, MI

Reached out for a service call $100 for relighting my water heater which went well no issues or extra charges. 2nd issue was garbage disposal had something stuck inside, guy was unable to get it.. switched out a part and (Budget)charged an additional 125$ for a work they performed /part they replaced and the disposal still doesn't work. Stated it was an electrical issue with ground wire so they referred back to AHS who sent out K&M electric who only took photos of disposal & fuse box, from what the budget service guy stated they only needed to put in a ground wire for the disposal. K& M then sends an estimated bill for there work which of course is not covered by AHS for 825$. I'm so upset and disappointed. Electrical guy stated housing codes have changed and the only way they can fix is if they put the disposal on its on circuit

2 years ago

Reply from American Home Shield

Brandi, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 4th, 2023

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Verified Customer

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Clair Houston, TX

They work with some contractors that are very slow, poor communicators, do not do an adequate job, basically flat out don't tell the truth. When contractors are given who are reliable it works okay but otherwise it is dismal. I have a tenent with a refrigerator that has been waiting to be repaired since August and AE Factory service is supposedly going to show up tommorrow, Oct 4th to install the part. First the part was ordered and sent to the address under warranty but it was the wrong part. Then it took another length of time for them to get the correct part. Then they apparently did not come out for the appointment because I didn't call them to confirm although I could not for the life of me reach a human being and the phone number only had 3 options...reschedule an aappointment, cancel an appointment, or hang up. I wanted to confirm the appointment but there seemed no way humanly possible to do so. Therefore it has taken months to get a family's refrigerator working and it still has not been accomplished. I believe I will soon be terminating my warrantys with AHS because of the lacadaisical manner in which service is performed and the maddening stonewalling of communications speaking with your representatives all of who seem to be speaking with East Indian accents which is fine but they are often difficult to understand and also it seems as if AHS is very remote and does not care about its customers but shuffles them off to be run around as much as possible until maybe they give up asking for proper service to be rendered.

2 years ago

Reply from American Home Shield

Clair, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Sharron Parker

I not happy with the service provided by Affordable Appliance Repair. They have been out 3 times, and my refrigerator is not working properly. They do not answer their phone or return calls. I have texted as well asking the status of the part that was supposedly ordered (9/21/2023). No response as of yet.

2 years ago

Reply from American Home Shield

Dear Sharon, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 2nd, 2023

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Verified Customer

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Citlaly Citrus Heights, CA

They were able to help me with all the concerns I have. Every time I’ve needed service they have some out to my by the next day. Definitely recommend American Homeshield

2 years ago

Reply from American Home Shield

Citialy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 2nd, 2023

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Verified Customer

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Robin Arlington, TX

Usually, my reair technicians are fabulous!!! I'm a bit frustrated, but not angry, that some repairs require two visits. I'm so glad I have been with AHS for a long time!

2 years ago

Reply from American Home Shield

Robin, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 2nd, 2023

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Verified Customer

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Marianne FL

I like that American Home Shield Warranty covers roof leaks. What I don't like is how long it has taken to get the roof leak approved by them and that they sent one guy who only used a tube of calk instead of gixing it properly and that same guy lied to AHS and said he changed out shingles when he never did. I had to call again vecause the roof keeps leaking. They only give you 30 days after "the work" is completed when they should give 90 days! My roof is still leaking in the exact same spot it was nothing has been fixed and I'm out $200 for the co-pay. I'm not happy!

2 years ago

Reply from American Home Shield

Please provide your first and last name or contract number for us to locate your account.

Oct. 4th, 2023

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Verified Customer

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Deirdre

I like American Homeshield it provided less stress about my appliance’s breaking down and not having money for repairs. What I dislike is how my cost each year has so drastically increases.

2 years ago

Reply from American Home Shield

Deirdre, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Kristi Sacramento, CA

The tech came out, just said sensor was not hooked up. Spent maybe 5 minutes here. then left. door worked for 1 day then stopped working. technician came back out and said you need new garage door opener. Advised us AHS does not cover the garage door opener and to buy it at Home Depot cheaper than what AHS charges. I was under the impression the motor is included with package we are paying for monthly

2 years ago

Reply from American Home Shield

Dear Kristi, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Sep. 27th, 2023

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Verified Customer

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Jo

The HVAC people have done their part of the job, but the floor tile needs to be replaced as a result of the leakage from the air conditioner. I still have mud coming through the tile and woodwork that has not been removed.

2 years ago

Reply from American Home Shield

Jo, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Karen

Quick response to our needs to get our refrigerator fixed. Once it was determined it was not fixable, the communication was great about working towards a replacement.

2 years ago

Reply from American Home Shield

Karen, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 25th, 2023

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Verified Customer

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Jason Mancil Olalla, WA

Always very communicative. Great service for the value. We love the peace of mind we have with all of our appliances and electronics and household items.

2 years ago

Reply from American Home Shield

Dear Jason, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Senan Kennesaw, GA

Quick to respond and sends knowledgeable techs for the issue at hand. Would recommend to educate techs to clean up behind themselves when job is completed. Adds to satisfaction of customers.

2 years ago

Reply from American Home Shield

Senan, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Mizella Maricopa, AZ

American home shield handled my claim quickly. I had water damage due to a major storm. The company assigned showed up the next day . Glad I purchased this warranty.

2 years ago

Reply from American Home Shield

Mizella, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Ruby Suisun, CA

Prompt response and professionalism, friendly and helpful staff. American Home Shield is the best coverage you can ever have for your home. Thank you for a great service.

2 years ago

Reply from American Home Shield

Ruby, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Sonalie Fort Lauderdale, FL

I have had a total of 3 service calls and 2 were solved in a timely manner and theirs no complaints there. The other service call for my range top and refrigerator has not been solved and the service was requested 2 1/2 months ago. The technician set up appointments for 4 different occasions to replace the parts and he NEVER showed up. I have placed SEVERAL calls with American Home Shield and everything is documented but I have not been able to be reassigned a new technician to get the job done. Robert from Sunshine Appliances (1 man business) gives me the run around about having the replace parts then the replacement parts are damaged then he is picking up the replacement parts again but never shows up! It’s been 2 1/2 months of me calling on a regular basis the technician and American Home Shield and Robert giving the same excuses, even telling them one day that he was on his way to my home and he never show up. I have no idea what else to do to get this taken care off.

2 years ago

Reply from American Home Shield

Dear Sonalie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 20th, 2023

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James Shields Waltham, MA

I have 3 contracts for 3 separate homes. I have had multiple issues with AHS even though I've actually only had a few claims, but those few claims have required numerous recalls within 30 days of original service. Most engagements with customer service are extremely difficult and require constant follow-up. I'm constantly told, "Call back tomorrow to see if we were able to successfully submit your request" and each call is at least 30 mins. In addition, some of their recommended vendors are completely dishonest. One vendor submitted reports/estimates that were fraudulent. When I brought this up to AHS, and provided the documentation, AHS requested that the vendor resubmit their estimates. The vendor contacted me to say they are closing my account and said they would not discuss with AHS or resubmit an estimate. I'm out over $1000 and AHS is still recommending that vendor to their customers. I have multiple stories in just 16 months of service with AHS. In addition, I am still waiting on a service repair of an AC issue that is now 45 days old due to multiple data entry issues on AHS' side.

2 years ago

Reply from American Home Shield

Dear James, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 18th, 2023

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Andrea Forest Park, GA

Concern #1: I ordered my air to be repaired on August 9, 2023. Four service calls later, the air conditioner still needs to be fixed, and a fifth service call has been made. Integrity Air and R & R Electrical Allstar have been to my home twice, each with no definitive results, and a fifth service call has been made. The temperatures are 90 degrees and up, and it is unbearable to live in the home. Both companies point fingers and say it's the other guy. However, after five services and 31 days, my house still has no air. Concern #2: On August 30, another request for R & R Electrical Allstar was made. They only had an opening on September 8, which was too long to wait. since it was their second time coming to the property. Called AHS, and the representative said he would escalate the order. He also called and emailed R & R for a closer service date. However, I went ahead and arranged for someone to be available to meet the technician from 2-5 PM as requested. On Thursday, September 8, I received a call from R & R to change the time from 9-12 AM. I told her I wasn't sure if I could make that happen at the last minute. This morning, I received a call at 11:21 AM from Tabitha, the phone representative of R &R, that the tech was on his way. I reminded her that the appointment was from 2-5 PM. She confirmed but said that they had two cancellations. Again, I wondered if someone could be there because they are working people. She said they have a job to do as well. It was 1 1/2 hours earlier than expected, with no consideration for the customer's time or prior obligations, and her tone was unprofessional. It costs very little to be kind. Thank you in advance for looking into these concerns. Thank you in advance for looking into these concerns.

2 years ago

Reply from American Home Shield

Andrea, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 15th, 2023

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Verified Customer

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Tiffany Las Vegas, NV

I have an AC issue, the motor went out. AHS will only pay to have an after market motor installed and it is so noisy that when it clicks on I can hear it inside my house & my neighbors can hear it. My neighbors have already complained about how loud it is. I have already paid my $125.00 service call, if I want an OEM motor installed by the repair company then I have to pay them an additional $250.00 AHS is so cheap they would rather half ass a repair just to get by than install the correct part that belongs in the unit so that the homeowner is happy and does not have to deal with the disturbance this motor is causing. It's not their house & it isn't causing them to literally loose sleep so why should they care, right?? I called AHS three times, they refuse to do anything & said they are not responsible for "noise". So pretty much they can have junk installed & it is ok. I even had a second AC company come out & take a look at my unit and they said the motor that was installed is the cheapest after market motor possible & typical of AHS to pay for. I am located in Las Vegas, Nevada where our summers are 110* to 118* so what is going to happen when summer comes around again?? This motor will never make it. AHS sucks honestly!

2 years ago

Reply from American Home Shield

Tiffany, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 15th, 2023

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