American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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rj spivey Fresno, CA

I was happy with everything up until now. Made a service request for my a/c unit last week and haven't heard from anyone yet. Takes forever to talk to some one about it when I call but the deductible sure did get pulled out my account fast and I haven't even had any service done

1 year ago

Reply from American Home Shield

Dear RJ, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Anissa Waterford, MI

Zero coverage on my pipe leak. Not only do I have the platinum membership monthly fee, but I had to pay the fee to AHS to have the job worker arranged. Worker said that my pipe leak would not be covered at all. That ended up being true. I had to pay for the entire job plus the fee AHS charged me to set it up. I feel like I just dumped a large amount of money down the drain. Disappointed so far in my first claim with AHS. Surprised they advertise such generous coverage but refused to pay for this repair. I would have saved over $400 just in fees if I had arranged the repair myself. Zero peace of mind so far. Not sure i’ll keep paying into the coverage if it doesn’t cover the minor repairs it claims to cover.

1 year ago

Reply from American Home Shield

Dear Anissa, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 19th, 2023

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Verified Customer

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Jose Decatur, TX

AHS has been providing us with fine service for over 5 or 6 years. The service folks that responded to take care of our problems have always come through.

1 year ago

Reply from American Home Shield

Jose, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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RCD Cave Creek, AZ

I would choose negative stars if that was an option. The contractor AHS sent tried to scam me. AHS sent a garage door repair company to fix my garage door. After looking at the door, the repairman gave me two options, one for $995 and one for $1700 to "do it the right way." I asked him to email copies of those bids to me. He did, but seemed uncomfortable. My BS meter was flashing WARNING, WARNING! I told him I would call AHS in the a.m. as I did not think the bid was correct. He left and returned a few minutes later, letting me know that his boss "would knock off $210" if I did the repair right now. I said no thanks, I want to talk to AHS first. He tried to "hot box" me, saying he didn't think his boss would give me the discount unless I did the repair now. I called another garage door company the next morning. The repairman fixed the door in less than a minute with a small adjustment, lubed and inspected the system. $69 for all. I should not have to be wary of and protect myself against the disreputable contractors AHS sends. This is not my first bad experience with an AHS contractor. One contractor explained that the home warranty companies (not just AHS) pay so little to contractors that only the "worst of the worst" will work with them and, as a result, many will lie to customers and pad their bills so they can make some $$.

1 year ago Edited July 20, 2023

Reply from American Home Shield

Dear RCD, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jul. 20th, 2023

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Verified Customer

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Valerie Frederick, MD

I’m once again unhappy for 2 work orders 1- leak in kitchen caused drywall in basement to come down soaked with water was told they would have someone come fix it. It is not fixed. 2-AC leaking contractor came out on Thursday 13 July stated the pipe needed to be snaked by a plumber. I called AHS and spoke to a rep who stated he had to contact the vendor to confirm he said he called.On Monday I17 July I had not heard from AHS so I called the rep female stated the same excuse as the male rep. I asked why they hadn’t heard anything the female stated they had a long wait on the phone call. I stated I would like to speak to a supervisor and was told I could not. I asked why I pay for the contract and I will be reporting her. She hung up the phone on me. I called back and had to wait for a call back same issue as the last two times I called only I explained that AHS has third party contacts if they are not doing their job why is it I’m paying the price for it. AHS should have followed up with their contractor

1 year ago

Reply from American Home Shield

Dear Valerie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jul. 18th, 2023

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Verified Customer

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jeslukin1 Katy, TX

Did not pay for a new garage door opener citing inside was dirty. The technician assigned to the job told me when he plugged it back in it started smoking. I didn’t smell any smoke. I lined up the door sensors and it’s been fine since.

1 year ago

Reply from American Home Shield

Dear Jeslukin, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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Patrick Bakersfield, CA

The above posted rating is based on last service request. Assigned contractor came over 3 times to fix low water output from refrigerator. They replaced valve in door during the 2nd visit, which did not fix issue. During the 3rd visit, they dismissed my claim regarding the inlet valve in the back of fridge may be the issue, telling me, "that was my opinion" and left without checking anything. The tech claimed low house water pressure was probably the issue, I disagreed. I tested my line pressure and as I suspected, it was great. A second contractor was assigned and I never rec'd a call. I purchased the valve I suspected was the issue and installed it. Water output was great. I thought this is what I pay for in a home warranty. I will be requesting my $100 deductible back and canceling my contract in favor of another home warranty service company.

1 year ago

Reply from American Home Shield

Dear Patrick, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jul. 17th, 2023

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Verified Customer

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Cindy Blough Johnstown, PA

Things could not have been easier with AHS when I needed a new water heater. They assigned my contractor quickly who was great to work with. Thank you American Home Shield

1 year ago

Reply from American Home Shield

Dear Cindy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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Sherry Ortega Woodway, TX

U dislike ahs went sky high on my monthly payments wirh no warning. Can't afford them anymore ahs is good company with immediate action on getting repairs?done though

1 year ago

Reply from American Home Shield

Dear Sherry, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Miguel Mitchell Orlando, FL

I was able to call customer service and American Home Shield was able to send the appropriate company out to fix my issue and approve my claim within a short period of time.

1 year ago

Reply from American Home Shield

Dear Miguel, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Lorrie Richardson, TX

It’s pretty efficient to make a request. Generally good people are sent out. I had to have someone return recently, and that was a very smooth process.

1 year ago

Reply from American Home Shield

Lorrie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Ray Marchant Atlanta, GA

Very shortly after we put in a request, AHS has a vendor lined up and they follow up to make sure the vendor has connected with us. It's professional, seamless and thorough.

1 year ago

Reply from American Home Shield

Dear Ray, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Kimberly Pensacola, FL

Still waiting on communication from AHS on whether they’ve ordered the part needed to fix our AC unit so we can schedule the repair with the contracting company. It’s been 3 weeks with no AC in Florida during July with 100 degrees plus on most afternoons.

1 year ago

Reply from American Home Shield

Kimberly, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Joette Roswell, NM

The repairs were done in a timely manner and the repair man was knowledgeable and pleasant. All in all I am very happy with the American Home Shield Insurance.

1 year ago

Reply from American Home Shield

Joette, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Kasey Oklahoma City, OK

I purchased and pay for a home warranty every month. My A/C is 4lbs low of R22. I was told there was a leak in the coils and that my intakes are 7 cm too small, which caused the coils to leak. Therefore my warranty wouldn’t cover it. After a second opinion, the technician believes it is highly unlikely that a vent that is slightly too small would over pressure the coils to cause them to leak. He believes the result would be the opposite. I pay every month for a home warranty to cover things in my house. I’ve have this warranty since we moved into this house. The warranty should cover this house.

1 year ago

Reply from American Home Shield

Kasey, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Erwin WA

We started with American Home Shield in 1991. They have proven to be very helpful over the years by sending the proper providers to address any issue.

1 year ago

Reply from American Home Shield

Dear Erwin, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Joshua Lechner Skiatook, OK

You offered what you guaranteed. I was in the middle of the heat, power outages and busy time of year so it took a week to get the AC fixed. Not anyone’s fault.

1 year ago

Reply from American Home Shield

Dear Joshua, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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John henry Trotter Lawton, OK

American home shield is a good supplementary insurance if you don’t have a lot of money to fix your home, however, they do put a bandade on the problem if they can. That’s ok for some of us that just can’t afford new appliances every time they go out. They are very responsive though in fixing your problem.

1 year ago

Reply from American Home Shield

John, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 13th, 2023

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Verified Customer

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Robert Richmond, VA

It’s easy to put request in and they get back to you in a timely manner to schedule your appointments, Appointments are met soon after your scheduling

1 year ago

Reply from American Home Shield

Robert, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Rachel California, MD

I give you a one. Your representatives barely speak English and don’t listen to what I’m asking or don’t understand what I’m asking. Your service is horrible. My washing is now broken for 4 weeks with absolutely no resolutions. One vendor came out and would not service my machine b/c the model number is worn off. Your resolution to this is send another vendor which I have been waiting for someone to schedule an appointment with for 3 days now and moving into the 4 the day with no call. I told your representatives this is a hardship on me b/c I have to go to the laundromat now and pay $9.00 per load to clean my cloths and you don’t care. I’m a family of 6 people. I have renewed my contract many times now and your services are getting worse and I just upgraded my contract??? Your services need to improve significantly.

1 year ago

Reply from American Home Shield

Rachel, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 13th, 2023

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Verified Customer

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Julia Oussova Washington, DC

They have comprehensive coverage plans but most include additional items that you don’t have or need, so you end up paying extra without being able to customize. Trying to get a hold of a customer service rep to actually modify your contract is impossible, they just keep bouncing you between departments. Rates increase every year. Service call fee went from $50 to $100 and annual contract price (paid monthly) has been steadily increasing each year.

1 year ago

Reply from American Home Shield

Julia, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 7th, 2023

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Verified Customer

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Christopher Dallas, TX

American Home Shield offers home warranty plans with generously high limits on repairs and replacements plus other benefits, which are reflected in its slightly higher monthly premiums. But with flexible trade fee prices, customers are handed more control over how much they ultimately pay per month.

1 year ago

Reply from American Home Shield

Christopher, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jul. 10th, 2023

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Verified Customer

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Corey Arlington, VA

Not all vendor/service providers 100% reliable, some much better than others, but in general good and have solved our problems. Reallymost have been good, but the AC and pools less so. . Overall process is easy

1 year ago

Reply from American Home Shield

Corey, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Audrey

Quick fix for something that was apparently the root of issues I’ve had for awhile. The only negative comment is the tech is obviously a smoker 😔

1 year ago

Reply from American Home Shield

Audrey, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Syed Chishti Lakewood, NJ

Whenever I approached the American Home Shield company for service related to a home repair issue, the response was very prompt and productive. Thank you!

1 year ago

Reply from American Home Shield

Syed, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 5th, 2023

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Josey Hopballe Las Vegas, NV

There was a quick response to the A/C problem, ❤ it The company that was assigned was professional and timely. They were going to investigate a quote for new unit going thru ahs- never heard anything. We asked ahs also, have heard nothing. We sent in info asking for a quote on AHS a/c replacement program- never heard back.

1 year ago Edited July 5, 2023

Reply from American Home Shield

Hi Josey, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Ruby Bakersfield, CA

Barring any unforseen circumstances, my repairs have always been handled in a timely manner. We've had 5 repairs in the 5 years we've been covered by AHS.

1 year ago

Reply from American Home Shield

Dear Ruby, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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ANDY STEIN Wake Forest, NC

Various issues 1) pay for service call before call is even scheduled 2) Unable to communicate with service technician until he arrives on site 3) Had a service call, paid the service fee. Company came and said he had order new part and we had to wait for part to come out in. Tech comes out 1-2 weeks later and decides part does not need new part and leaves. Week goes by and appliance leaks. Several days later technician comes back and installed new part that he made is wait on but refused to install after he made us wait for it to be shipped

1 year ago

Reply from American Home Shield

Dear Andy, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jul. 5th, 2023

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Verified Customer

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Mary Rice Las Vegas, NV

So far, American Home Shield has been terrible with communication. They have sent technicians to our house 3 times and that goes well, but then the follow up is non-existent. The first was just to change the locks and that went fine. The second was for a problem with our hot water and plumbing, which required $1200 in repairs. After the plumber came out and diagnosed the problem, the AHS website just said "job completed." The only way to talk to AHS is through chat and I got several different answers. It boiled down to them deciding it was a "pre-existing" problem (which we didn't know about) and therefore they wouldn't cover it, but we had to fix it anyway because we had pipes that weren't up to code, some leaking, and a problem with hot water. The third instance was a microwave that doesn't work. Again, they sent a technician right away, he diagnosed the problem and said he would order a part, and AHS listed the job as completed. After chatting with AHS, they sent him back again, and made us take out the built-in microwave ourselves (we are not young), and when he came, he said that AHS had ordered the wrong part and he couldn't fix it until he gets the right part. We still aren't sure if they are going to cover it. I would like more transparency. What is the estimate to repair/replace? Is it covered or not? That should be available right away on the website, not just "service complete". If it's not covered, then we need to know why and how much we will have to pay to fix it ourselves. I would also like a phone number to call and talk directly to a representative. The people I have chatted with are not clear in their written communication and it takes so much more time to go back and forth in writing to understand each other.

1 year ago Edited July 19, 2023

Reply from American Home Shield

Dear Mary, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Ryan Greco Bossier City, LA

They seem to try to get someone out as soon as possible, but I do not feel as if they are actually interested in fixing the problem, rather than bandaiding it. Now the price is going up 20% after a year and limits are being set or lowered for repairs.

1 year ago

Reply from American Home Shield

Ryan, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Kim Pittsburgh, PA

It's very easy to open a service request. Anytime I've had to use them, the servicing company had been very professional and has always corrected my problem.

1 year ago

Reply from American Home Shield

Dear Kim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Alisa D. Amantine Winchester, CA

Overall they have good coverage, but sometimes the vendors they use try to make us pay more than we should by saying it’s not normal wear and tear. Other than that, it’s a good service to have.

1 year ago

Reply from American Home Shield

Dear Alisa, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Edward Nash III Yazoo City, MS

3D Hoover Services, LLC had to come to my house twice to repair my plumbing issues. I still have one plumbing issue open that has not to be addressed. They were supposed to be submitting an authorization request to AHS for review. I still have not heard from them or AHS about my open plumbing issue.

1 year ago

Reply from American Home Shield

Edward, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jun. 30th, 2023

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Verified Customer

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Brenda Hill

I've had good service. Most of my service requests are scheduled within a few days. Knock on wood, we only had one issue that was an emergency. We had to call someone ourselves due to the time frame and get reimbursed later.

1 year ago

Reply from American Home Shield

Brenda, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Jonthan Las Vegas, NV

AHS Denied replacing my pool heater stating that it was user issue yet every year for the past few years I have called AHS for service to the heater, replaced multiple parts and it's still considered my fault. What else can I do other than call AHS???? The fact that there is a history of repairs but it's still considered my fault is appalling. Why am I paying all this money, scheduling repairs and relying on experienced service technicians provided by AHS if I'm still going to be held accountable for things beyond my control? The heater is around 13-14 years old and was existing when I purchased the home 7 years ago but I have maintained it through AHS and they still refused to pay for my replacement. I feel this is unacceptable and I'm reconsidering if I want to continue with this company.

1 year ago

Reply from American Home Shield

Jonthan, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jun. 29th, 2023

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Verified Customer

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J Orr Washington, DC

I have had nothing but trouble with AHS. I am a Real Estate agent with Howard Hanna Real Estate Services and recommend AHS and provide one-year warranties to clients. I also have AHS for my home and can discuss the warranty with my clients. I continuously have problems with customer service and the company’s they contract out. AHS is unreliable and non-responsive to customer's needs. My company is looking into other Home Warranty programs. AHS sent me an advertisement to have my AC checked for the summer. The company (ATR of Richmond, VA) never called me, is an hour away from my house, and use phone numbers with no called ID (which I do not answer). Then when AHS called the contractor about a month form the initial scheduled call, they wanted me to take an entire day off from work and wait for them to come (1000 AM – 400 PM) and they did not show; said they were overwhelmed and wanted me to reschedule and take another day off from work. AHS stated the advertisement they sent out to have your AC checked was only with this company and now expired. I have never received service, AHS refuses to reschedule, and I have not received a refund on my payment. I filed a complaint with the AHS Regional Mannaer and sumbitted a complaint to Howard Hanna Real Estate Services

1 year ago

Reply from American Home Shield

Dear J Orr, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Linda Reda Califon, NJ

I’m still waiting for the part. The appliance guy was here and confirmed what I told him but did not bring the part it needed. So until it’s actually fixed I can’t give a good review. Also since i pay a large monthly fee I think the service charge is way too high when I need help.

1 year ago

Reply from American Home Shield

Dear Linda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Vikrant Chicago, IL

They have gotten better with the response time. However in the past they were very slow. Especially in emergency situation and when I went with alternative, I was not reimbursed. Lately they have been more responsive.

1 year ago

Reply from American Home Shield

Vikrant, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Lula

I am still waiting to resolve the issue with my refrigerator since the 5th of June. After constant persistence , I am hoping it will be resolved soon per my contract. Until, I have a fully functioning refrigerator, I am still an extremely unhappy customer.

1 year ago

Reply from American Home Shield

Lula, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Miguel

My Technitian John was the most professional and accommodating expert I’ve encountered. He went above and beyond to answering all my questions and concerns.

1 year ago

Reply from American Home Shield

Dear Miguel, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Karen Gulfport, MS

As with everything in life, there is a process to go through to have things completed. AHS is no different and they follow steps to accomplish this as well.

1 year ago

Reply from American Home Shield

Dear Karen, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Stephen Daniels (Steve) Vancouver, WA

Shortly after starting with AHS, we had the microwave oven go out. Arranging the repair was easy any the repair work was completed in a timely manner.

1 year ago

Reply from American Home Shield

Stephen, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Melissa Scarborough, ME

They brought out a top-notch repairman, and then replaced my non-working refrigerator with a new one, all within one week's time. I was very happy with the process!

1 year ago

Reply from American Home Shield

Melissa, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 28th, 2023

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Verified Customer

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Kasey P Callahan, FL

I am so disappointed with American home shield. I always assumed they were a great company, now that I am a homeowner and using them I can tell you with 100 percent certainty that I would never recommend to my friends or family. I won’t write out my entire experience, but just know I have called 5 times for a water heater service. Each time there is a new issue and the dispatch mysteriously gets canceled. I’ve been assured the issue is taken care of by 5 representatives and I still do not have my water heater service even scheduled. No hot water and a 4 month baby at home, truly disgusted with this company. Be prepared for complete frustration and being constantly falsely reassured that things are taken care of.

1 year ago

Reply from American Home Shield

Hi Kasey, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 23rd, 2023

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Verified Customer

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Hugo Converse, TX

The AHS warranty is good but some service technicians are not very thorough and I feel they are just guessing what the problems are, in my opinion AHS needs to contract reputable companies

1 year ago

Reply from American Home Shield

Hugo, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 23rd, 2023

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Verified Customer

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Joshua Wooten Alton, IL

AHS has been a great warranty company. Their customer service representatives are easy to work with and the coverage has saved me thousands of dollars in repairs.

1 year ago

Reply from American Home Shield

Joshua, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Phil Johnson LA

I’m certain there are things that could be better, but the service has been wonderful for the 5yrs we have had it. It’s definitely worth the investment.

1 year ago

Reply from American Home Shield

Dear Phil, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

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Kara Zimmerman Toronto, ON

Mr. Rooters Plumbing in Abilene, TX is absolutely horrible. We've had probably 6-8 service calls to them within the last 2 years and every time we pay for things to NOT get fixed. By this time, we should have just gone outside of our AHS account and used another provider. When we've used AHS for HVAC it's been a positive experience. We implore AHS to find a different plumber partnership in Abilene.

1 year ago

Reply from American Home Shield

Kara, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 15th, 2023

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Deniece Carlson NE

Some major things are not covered, like my foundation, adding electrical circuits so the air conditioner and refrigerator can run at the same time, windows that are unable to open or close, etc

1 year ago

Reply from American Home Shield

Deniece, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023

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William Springfield, VA

The company chosen by American Home Shield to perform the work didn't seem to care about the timeframe for fixing the problem. Technician showed up a week later, only to have to order a part which will take another week to deliver

1 year ago

Reply from American Home Shield

William, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 16th, 2023

American Home Shield Reviews