American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Donna North Las Vegas, NV

It's just very fast and easy to request service. Once requested it's fast as well. Repair people sent have been polite, timely and solved all issues quickly.

3 years ago

Reply from American Home Shield

Hi Donna, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 5th, 2022

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Verified Customer

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Paul Gowers Coeur D Alene, ID

Explained everything in full took a step by step on how to replace the washer which we have to wait until December 16th that's the only thing that I'm upset about

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 7th, 2022

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Verified Customer

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Rick Frankey

I am extremely unhappy with American home shield! It is going to take eight weeks in order to get one heating element for my dishwasher. I understand you have specific vendors, but there are elements available from the technician within his service area.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Rick, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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Vedrick lackey Houston, TX

Because they are truly professional and they are really trustworthy if you need anything on your house that needs repairs I suggest giving home shield a call

3 years ago

Reply from American Home Shield

Hi Vedrick, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Kathy Paulsen Clearwater, FL

Was very timely with claim. Worth the price paid for the monthly premium + the deductible in lieu of buying a new stove and previously a new water heater

3 years ago

Reply from American Home Shield

Hi Kathy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Opal Hockley, TX

Excellent service and professionalism are my comments because the people you send. They were timely, courteous and clean. They were considerate and informative.

3 years ago

Reply from American Home Shield

Hi Opal, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Amanda Kay Wiggins San Diego, CA

They are reliable, professionable, willing to do what they can to fix the problem, and friendly. Never had any issues and are always able to come up with a solution.

3 years ago

Reply from American Home Shield

Hi Amanda,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Verified Customer

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Lisa Davis Fort Myers, FL

In a very timely manner - we were reimbursed for having to replace our Washing Machine. We were impressed with the time frame and customer service follow up

3 years ago

Reply from American Home Shield

Hi Lisa, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 5th, 2022

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Verified Customer

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Dirk Spokane, WA

We had it for 2 years. Our furnace did indeed go out and it made it worth it. Outside of things breaking, I don't feel the need to pay hundreds of dollars just to have the "card in my pocket". If nothing goes horribly wrong, you've wasted money. It would he something else if they offered a smattering of perks to upkeep the house that mattered.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Jennifer Freeman Bandera, TX

They gave a wrong phone number to a contractor. Not a simple typo, but one that should have been removed a long time ago. It took 45 minutes on the phone to resolve after waiting 40 minutes for a callback and waited an extra 3 days with no heat.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Dee Davis Marion, OH

Nothing against the repair guy he has done everything he can think of but the problem is not really fixed the fridge is still not keeping the correct temp it is above 40 but like I said he has done everything he can think of but I am sure we will have them back out here for a 5th time once again

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Gregg Countryman Virginia Beach, VA

Very positive experience. Speedy response. Good assigned technicians. Only negative that prevented a 5 star rating was the somewhat lack of clarity relative to notification of a non-covered item.

3 years ago

Reply from American Home Shield

Hi Gregg, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 7th, 2022

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Verified Customer

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William Windermere, FL

Service so far has been great! Only used service once but is above my expectations. However I still can not accept the high fee per service. If you call a handyman to fix things it is 40% less. And plus you still need to pay a monthly fee. So, won't be a long term choice if they don't change it to the market price

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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J Houston, TX

It took American Home Shield almost 3 months to get a contractor to finish a job. Never would allow me to get another vendor to get the issue resolved. They repeatedly allowed the contractor to drag their feet for almost 3 months and we were in a home with no air in the the middle of summer. By the time the work was done, fall and cool weather had kicked in.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 1st, 2022

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Verified Customer

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Lucinda Marvin Saint Paul, MN

I have been getting the run around about a service call. The contractornevercalled. I have spoken to three representatives. They can't get in touch with the assigned contractor either. I have been waiting 2 weeks to get a different contractor. So far, nothing!

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Glenford Harris Las Vegas, NV

Because I am on the third appointment for the service issue. The motor for the heating system is going out making a lot of noise. I was told that Home Shield would not replace until it's completely burn out. my home is occupied by 3 seniors and it very cold at night currently we do not have any heating. I am very dissapointed.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Michelle Beaverton, OR

The contractors they use are not reliable, it takes two much time to get help even if it's an urgent matter. I have been disappointed with the choice in service providers. If you see that someone consistently receives poor reviews, it might be best not to partner with them, because it will also reflect poorly in your organization.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Reny Buduan

My refrigerator ice maker was not working from the door dispenser but the filtered dispenser was. I called AHS to have someone come fix the ice maker and the technician came out and fixed it. After he completed the job I tried the ice dispenser and it worked, was very pleased. When I tried the water dispenser it no longer worked. Very unhappy! I asked the technician to fix what ever he did to the water disowns he said he would need to call AHS. When I called AHS they said they don't cover water dispensers you will need to work with the service provider. This is unacceptable and I after trying to get AHS and the service provider to come remedy a problem created by them, neither will take responsibility. I am stuck in the middle without a filtered water dispenser. We now have to buy filtered water every week! So unhappy with the service provided by AHS.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 2nd, 2022

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Verified Customer

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Megham Kent Spokane, WA

I have used AHS for years and have always been pleased with them until now. I had a heater tune up, the contractors found issues and had to order parts. They took apart my furnace on November 1st. The contractor tells us a week later that a part they need is no longer made. AHS approves a new furnace. I'm thinking great this shouldn't be an issue much longer. On Friday the 11th, and Saturday the 12th I get notice that my parts are ordered from AHS. On Monday November 21st I called AHS, they can't tell me anything other than the parts are ordered. Meanwhile we have had two snowstorms with temps dropping down to 10 degrees. We have been without heat for 24 days with no idea when we will have heat again. Prior to this incident I would've rated and recommend them, but I can't in good conscience recommend them. I would hate to put someone in this situation without heat!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 2nd, 2022

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Verified Customer

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Donna Gulbranson Columbus, OH

They have been wonderful about getting someone out to look at the issue and taking care of the problem. We are Blessed be o have American Home Sheild

3 years ago

Reply from American Home Shield

Hi Donna, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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Rob Hilliker Tucson, AZ

My recent experience with hvac was not positive. It ended up being someone who tried to sell me a new unit instead of helping me with issues. They didn't follow up as promised with quotes for service. When I reached out to AHS they seemed very institutional. Didn't really listen or try to understand.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Kirsten Kelly Wahoo, NE

Because there was no information about parts of a service that were not covered until after it had been performed. I only found out I had a bill due to the service provider for an uncovers part of a covered service call when I logged into the app a few weeks later

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Stacy Leigh Williamson Gilmer, TX

When I first used AHS the service was fast. Great service! The last two times, it has taken several days for my request to be processed and although you must submit your payment when you request service, I erroneously received numerous email stating I owed the $75 fee. Just a lot of time wasted to clear up the issue.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Cheryl Green Los Angeles, CA

I received a complementary service for my garage door which I appreciated from at the escalation department when I had to call the third time for my contract. They promised me I would get it that was last month I still haven't received it. I only chose this rating because I have tried four times since April of this year to get a hard copy of my contract each time I called the representative said I would receive it within 10 business days I just called again last week because I never got the last one I requested he said I'd get it in five days still haven't received it. I don't know what the problem is they verify my address so it is correct but I don't think anyone is actually mailing out a hard copy of my contract I wish someone would take care of this for me thank you

3 years ago

Reply from American Home Shield

Hi Cheryl, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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Verified Customer

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A. Katz Elk Grove, CA

Requested repair for water heater. AMS didn't cover noises, which was why I requested repair. Turns out that the water heater had never been flushed and there was so much sediment that it wasn't even possible to flush. Had to replace the water heater with no help from AMS.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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David Smith Brooksville, FL

I had two issues they were both handled promptly. They use great professionals, one case with a Refig they used Sears A&E, in the other a well known plumber.

3 years ago

Reply from American Home Shield

Hi David, We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 21st, 2022

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Ashley Nix Tucson, AZ

The coverage is misleading. My contract says it covers the replacement and repair of hot water heaters but my hot water replacement is not covered and I'm having to pay out of pocket. Not sure why i pay $60 a month when i have to pay out of pocket anyways

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Joy lozano Pittsburg, CA

Had oven checked out parts no longer available so they wil send out to manufactures for repair wil take 2 to 3 weeks and wil be without an oven very inconvenient .spoke with other repair tech was adviced shld have replaced instead of repair and unfuR to have me wiaf 2 to3 weeks still no guarantee

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Ann Roberts Silverman Phoenix, AZ

Our disposal died. I reached in to see what the horrible noise was and a chunk of metal came off in my hand. I put in the claim. They responded and a new one was immediately installed with no problem. My husband enjoys crushed ice in his drinks. The ice bucket part of the ice maker has a rusty auger and does not sit right in it's cradle. It won't produce crushed ice. So, since the disposal experience was fine, I then entered a claim for the ice bucket. A tech came out and agreed that it definitely needs replacement. We are two elderly adults who have never, ever abused this item. The tech reported that it was not from "normal wear and tear" and my claim as been denied. The company suggested a "second opinion" at a second co - pay of $100. The item is 18 years old. Of course it's "normal wear and tear"! We are on a fixed income and an extra $100. inspection should be unnecessary. They just don't want to pay to have this ice maker bucket replaced. This has been extremely distressing to us.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 17th, 2022

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Verified Customer

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Hallie Moldawer Beachwood, OH

Their customer service is awful, and they take no responsibility for keeping the policy holder informed. I placed a request, and they assigned a company that was unresponsive and had a cell phone number with a full mail box. I put the request in for an active roof leak on a Saturday, contacted them Thursday after not being able to reach the company. Had to call back on Friday and was told Americans home shield would call me back later that day with an update. They never called back so I had to call back Saturday. First associate told me they couldn't locate anyone and that I'd just have to wait despite the uncovered secondary damage that was happening. Finally convinced him to move me to escalations where they kept me on hold on for another 30 minutes (60 total) and ultimately told me that I would have to call back in 4 hours. The first associate said he's refund $50 of my service fee and the second associate said he'd have to review the transcript to see if I refused it?? Three days in a row, I've had to call and this guy wants to review the transcript to see if I refused a $50 refund because I asked for the case to still be escalated since my roof is still actively leaking, getting worse and causing damage!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 17th, 2022

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Verified Customer

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Amber Geiger Rogers, AR

American Home Shield has made major improvements to their customer service that made them better than they have been in the 20 years I have been a member.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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Mindy Fogelberg San Antonio, TX

There was a delay in getting the parts needed, AHS worked with the repair company to make sure the parts were ordered in the quickest manner possible.

3 years ago

Reply from American Home Shield

Hi Mindy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Verified Customer

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Anthony C Johnson Raleigh, NC

The electrician needed to fix my doorbell and said it was the wire from the transformer and the wall would have to be torn out but there is a wire at the doorbell. Something is up w American Home Shield because I received surveys for Dave's Plumbing but nothing for the electrician. Nothing. Like they know it didn't go well. Not surprising. The wire for my doorbell needs to be pulled by an electrician. Unsatisfied w this service. Please give me a fix or refund for service that was not completed.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 10th, 2022

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Verified Customer

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Maudette V Campbell Chicago Heights, IL

I needed an electrical outlet repaired, because it was located on the outside, but attached to my home, AHS would not repair it. It seems like any electrical problem outside the heme will not be repaired. I feel that I am paying too much money for that.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 15th, 2022

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Verified Customer

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Sanders Mc Intosh, FL

I would recommend them however the company needs to do a better job updating their customers when a case is filed. I had to contact Homeshelid multiple times while waiting for a follow up after my case was submitted. Company needs to reach out to the client before the cluent reaches out to them multiple times.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Sharon Loveall Spring, TX

Prompt service, had to call a couple of times to place request because operator needing to do a diagnostic video. Video froze so my request didn't get submitted. I had to call back and verbal request was all that was needed.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Jandra Cox Edmond, OK

Coverage is usually great, and the contractors are generally responsive. In the past it's been difficult to get problems resolved by calling AHS, but that's gotten better this year.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Rosie Lloyd Milwaukee, WI

I am still waiting on my refrigerator to be fixed, this has been going on for at least since July also it is hard to get people at the company to understand that you have a problem with the vendors that they use. This problem originally started in 2021. And it still is not fixed

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 15th, 2022

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Verified Customer

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Marcia Bumstead Little Elm, TX

The sales crew are wonderful. The crew that help schedule service are outsourced and do not always know what is covered. For example we have two hose bib faucets which are leaking. I called and was told that NOTHING outside my home was covered but only items inside. My contract clearly states hose bibs and these are never inside the home. He would not provide the service I needed. Also I requested a company that we had before and they wanted to send someone else.

3 years ago

Reply from American Home Shield

Hi Marcia,
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be glad to speak with you to resolve the issue,

Nov. 12th, 2022

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Verified Customer

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Deanna Davenport Murrieta, CA

Because they don't care about you at all. They only care about your monthly payment. The only thing simple is going on line requesting service and giving them your credit card number. When you call because you have a problem you speak to someone overseas who is hard to understand and sometimes, doesn't speak English. When you request to speak to a supervisor, no one calls you back. After the 8th time requesting a supervisor, no one calls you back. American Home Shield actually lies to the contractor's who are conducting the work and makes up stories. I actually listened in on a phone conversation with the repair contractor where they told the contractor that I was refusing the repair, or that I was offered a payout and didn't take it. Then I would call back to inquire about this, the new person overseas would contradict the previous conversation that had just taken place. After ten hours of trying to figure things out about my oven, I pretty much need therapy by now. No wonder people get sooooo angry and frustrated and upset, because you make it impossible to speak to someone or sympathize with the homeowner who just wants their oven repaired.

3 years ago

Reply from American Home Shield

Hi Deanna, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be glad to speak with you to resolve the issue,

Nov. 12th, 2022

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Verified Customer

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Shamika Cleveland, OH

When my furnace was acting up AHS was on it and when it was in need of replacement they took care of it, I still wish they did fences this company is great

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Steve Rochester, MN

This is a terrific service! We bought an older home last March. We have used the service numerous times for various needs. They have ALWAYS delivered. Best investment ever!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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James Lee Harvard, IL

I bought an older house and I wanted the assurance if an insurance policy. AHS has come through several times in the first few months of owning this new home.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Marlis Landreth Tucson, AZ

Called with my request for service. Company that was recommended called me within 1/2 hour and was able to come within an hour and immediately fixed the problem.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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LEO CARTER Plano, TX

They have provided a fast response whenever we have needed a service provided. I wondered why I didn't have them before once we started using their service.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Mitul Pattni Sterling, VA

When you call AHS, you talk to actual people, not a machine. They are very helpful and it clearly shows all the way down to the contractorwho also gives praise.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Cynthia Dias Lemoore, CA

The technicians you sent have been great. My concerns comes from the coverage, which, I feel is misleading. Electrical may not cover ALL electrical, and septic system does not cover ALL septic components. When you figure in the cost for each service call and monthly premium I'm not sure this is cost effective.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 8th, 2022

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Verified Customer

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Ronitra Ramsey Houston, TX

I do not like the contracted company ASTRO Appliance, communication is poor, there is no concern for repairing my appliance and there technicians barely speak English. Still waiting for appliance to be repaired and its been almost 2 weeks. and its almost 2 weeks since placing work order.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 9th, 2022

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Verified Customer

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Debbi Weitzell Tucson, AZ

They respond promptly and have sent qualified repair people. The only downside is that it takes a while to get parts, but since they are running the show remotely, I can see why this has to happen.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Lisa Caldwell Union, MO

Needing electric and plumbing. Last year guy came out that did both. This time said they can't do it without additional 100.00 fee.had to call ac guy after being told they won't cover ours. Electrician out once and said he couldn't work on it because it required running some new wire and outlet..did fix toilet and garbage disposal

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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