American Home Shield: Read 34,307 User Reviews From Real Homeowners

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Rob Hilliker Tucson, AZ

My recent experience with hvac was not positive. It ended up being someone who tried to sell me a new unit instead of helping me with issues. They didn't follow up as promised with quotes for service. When I reached out to AHS they seemed very institutional. Didn't really listen or try to understand.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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A. Katz Elk Grove, CA

Requested repair for water heater. AMS didn't cover noises, which was why I requested repair. Turns out that the water heater had never been flushed and there was so much sediment that it wasn't even possible to flush. Had to replace the water heater with no help from AMS.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Stacy Leigh Williamson Gilmer, TX

When I first used AHS the service was fast. Great service! The last two times, it has taken several days for my request to be processed and although you must submit your payment when you request service, I erroneously received numerous email stating I owed the $75 fee. Just a lot of time wasted to clear up the issue.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Cheryl Green Los Angeles, CA

I received a complementary service for my garage door which I appreciated from at the escalation department when I had to call the third time for my contract. They promised me I would get it that was last month I still haven't received it. I only chose this rating because I have tried four times since April of this year to get a hard copy of my contract each time I called the representative said I would receive it within 10 business days I just called again last week because I never got the last one I requested he said I'd get it in five days still haven't received it. I don't know what the problem is they verify my address so it is correct but I don't think anyone is actually mailing out a hard copy of my contract I wish someone would take care of this for me thank you

1 year ago

Reply from American Home Shield

Hi Cheryl, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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David Smith Brooksville, FL

I had two issues they were both handled promptly. They use great professionals, one case with a Refig they used Sears A&E, in the other a well known plumber.

1 year ago

Reply from American Home Shield

Hi David, We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 21st, 2022

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Ashley Nix Tucson, AZ

The coverage is misleading. My contract says it covers the replacement and repair of hot water heaters but my hot water replacement is not covered and I'm having to pay out of pocket. Not sure why i pay $60 a month when i have to pay out of pocket anyways

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Joy lozano Pittsburg, CA

Had oven checked out parts no longer available so they wil send out to manufactures for repair wil take 2 to 3 weeks and wil be without an oven very inconvenient .spoke with other repair tech was adviced shld have replaced instead of repair and unfuR to have me wiaf 2 to3 weeks still no guarantee

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Hallie Moldawer Beachwood, OH

Their customer service is awful, and they take no responsibility for keeping the policy holder informed. I placed a request, and they assigned a company that was unresponsive and had a cell phone number with a full mail box. I put the request in for an active roof leak on a Saturday, contacted them Thursday after not being able to reach the company. Had to call back on Friday and was told Americans home shield would call me back later that day with an update. They never called back so I had to call back Saturday. First associate told me they couldn't locate anyone and that I'd just have to wait despite the uncovered secondary damage that was happening. Finally convinced him to move me to escalations where they kept me on hold on for another 30 minutes (60 total) and ultimately told me that I would have to call back in 4 hours. The first associate said he's refund $50 of my service fee and the second associate said he'd have to review the transcript to see if I refused it?? Three days in a row, I've had to call and this guy wants to review the transcript to see if I refused a $50 refund because I asked for the case to still be escalated since my roof is still actively leaking, getting worse and causing damage!

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 17th, 2022

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Ann Roberts Silverman Phoenix, AZ

Our disposal died. I reached in to see what the horrible noise was and a chunk of metal came off in my hand. I put in the claim. They responded and a new one was immediately installed with no problem. My husband enjoys crushed ice in his drinks. The ice bucket part of the ice maker has a rusty auger and does not sit right in it's cradle. It won't produce crushed ice. So, since the disposal experience was fine, I then entered a claim for the ice bucket. A tech came out and agreed that it definitely needs replacement. We are two elderly adults who have never, ever abused this item. The tech reported that it was not from "normal wear and tear" and my claim as been denied. The company suggested a "second opinion" at a second co - pay of $100. The item is 18 years old. Of course it's "normal wear and tear"! We are on a fixed income and an extra $100. inspection should be unnecessary. They just don't want to pay to have this ice maker bucket replaced. This has been extremely distressing to us.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 17th, 2022

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Verified Customer

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Mindy Fogelberg San Antonio, TX

There was a delay in getting the parts needed, AHS worked with the repair company to make sure the parts were ordered in the quickest manner possible.

1 year ago

Reply from American Home Shield

Hi Mindy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Verified Customer

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Amber Geiger Rogers, AR

American Home Shield has made major improvements to their customer service that made them better than they have been in the 20 years I have been a member.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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Sharon Loveall Spring, TX

Prompt service, had to call a couple of times to place request because operator needing to do a diagnostic video. Video froze so my request didn't get submitted. I had to call back and verbal request was all that was needed.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Anthony C Johnson Raleigh, NC

The electrician needed to fix my doorbell and said it was the wire from the transformer and the wall would have to be torn out but there is a wire at the doorbell. Something is up w American Home Shield because I received surveys for Dave's Plumbing but nothing for the electrician. Nothing. Like they know it didn't go well. Not surprising. The wire for my doorbell needs to be pulled by an electrician. Unsatisfied w this service. Please give me a fix or refund for service that was not completed.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 10th, 2022

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Verified Customer

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Rosie Lloyd Milwaukee, WI

I am still waiting on my refrigerator to be fixed, this has been going on for at least since July also it is hard to get people at the company to understand that you have a problem with the vendors that they use. This problem originally started in 2021. And it still is not fixed

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 15th, 2022

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Verified Customer

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Jandra Cox Edmond, OK

Coverage is usually great, and the contractors are generally responsive. In the past it's been difficult to get problems resolved by calling AHS, but that's gotten better this year.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Sanders Mc Intosh, FL

I would recommend them however the company needs to do a better job updating their customers when a case is filed. I had to contact Homeshelid multiple times while waiting for a follow up after my case was submitted. Company needs to reach out to the client before the cluent reaches out to them multiple times.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Maudette V Campbell Chicago Heights, IL

I needed an electrical outlet repaired, because it was located on the outside, but attached to my home, AHS would not repair it. It seems like any electrical problem outside the heme will not be repaired. I feel that I am paying too much money for that.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 15th, 2022

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Verified Customer

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Deanna Davenport Murrieta, CA

Because they don't care about you at all. They only care about your monthly payment. The only thing simple is going on line requesting service and giving them your credit card number. When you call because you have a problem you speak to someone overseas who is hard to understand and sometimes, doesn't speak English. When you request to speak to a supervisor, no one calls you back. After the 8th time requesting a supervisor, no one calls you back. American Home Shield actually lies to the contractor's who are conducting the work and makes up stories. I actually listened in on a phone conversation with the repair contractor where they told the contractor that I was refusing the repair, or that I was offered a payout and didn't take it. Then I would call back to inquire about this, the new person overseas would contradict the previous conversation that had just taken place. After ten hours of trying to figure things out about my oven, I pretty much need therapy by now. No wonder people get sooooo angry and frustrated and upset, because you make it impossible to speak to someone or sympathize with the homeowner who just wants their oven repaired.

1 year ago

Reply from American Home Shield

Hi Deanna, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be glad to speak with you to resolve the issue,

Nov. 12th, 2022

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Verified Customer

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Marcia Bumstead Little Elm, TX

The sales crew are wonderful. The crew that help schedule service are outsourced and do not always know what is covered. For example we have two hose bib faucets which are leaking. I called and was told that NOTHING outside my home was covered but only items inside. My contract clearly states hose bibs and these are never inside the home. He would not provide the service I needed. Also I requested a company that we had before and they wanted to send someone else.

1 year ago

Reply from American Home Shield

Hi Marcia,
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be glad to speak with you to resolve the issue,

Nov. 12th, 2022

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Verified Customer

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Shamika Cleveland, OH

When my furnace was acting up AHS was on it and when it was in need of replacement they took care of it, I still wish they did fences this company is great

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Steve Rochester, MN

This is a terrific service! We bought an older home last March. We have used the service numerous times for various needs. They have ALWAYS delivered. Best investment ever!

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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James Lee Harvard, IL

I bought an older house and I wanted the assurance if an insurance policy. AHS has come through several times in the first few months of owning this new home.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Marlis Landreth Tucson, AZ

Called with my request for service. Company that was recommended called me within 1/2 hour and was able to come within an hour and immediately fixed the problem.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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LEO CARTER Plano, TX

They have provided a fast response whenever we have needed a service provided. I wondered why I didn't have them before once we started using their service.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Mitul Pattni Sterling, VA

When you call AHS, you talk to actual people, not a machine. They are very helpful and it clearly shows all the way down to the contractorwho also gives praise.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Cynthia Dias Lemoore, CA

The technicians you sent have been great. My concerns comes from the coverage, which, I feel is misleading. Electrical may not cover ALL electrical, and septic system does not cover ALL septic components. When you figure in the cost for each service call and monthly premium I'm not sure this is cost effective.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 8th, 2022

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Ronitra Ramsey Houston, TX

I do not like the contracted company ASTRO Appliance, communication is poor, there is no concern for repairing my appliance and there technicians barely speak English. Still waiting for appliance to be repaired and its been almost 2 weeks. and its almost 2 weeks since placing work order.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 9th, 2022

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Debbi Weitzell Tucson, AZ

They respond promptly and have sent qualified repair people. The only downside is that it takes a while to get parts, but since they are running the show remotely, I can see why this has to happen.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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SJS Saint Petersburg, FL

The last company was EXCELLENT. They were professional, efficient, friendly and fixed the problem in one visit. However AHS is NOT CONSISTENT IN THE QUALITY/EXPERTISE OF ALL THE COMPANIES IT UTILIZES. For example, some time back at another rental property, the plumber stated a slow faucet required new pipes in the walls and thousands of dollars to fix it. I got another plumber and it was an old rubber washer blocking the pipe and it was easily fixed. Other low quality companies sent out over the years, though a few are good. You have to get second opinions frequently

2 years ago

Reply from American Home Shield

Hi SJS, I hate to hear about your most recent experience with AHS. I would be glad to speak with you to resolve this. Please provide your AHS contract number or property address.

Nov. 8th, 2022

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Lisa Caldwell Union, MO

Needing electric and plumbing. Last year guy came out that did both. This time said they can't do it without additional 100.00 fee.had to call ac guy after being told they won't cover ours. Electrician out once and said he couldn't work on it because it required running some new wire and outlet..did fix toilet and garbage disposal

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Brandon De Verna Moreno Valley, CA

This home warranty company is no different than any other warranty company, they cover NOTHING. They have a list of reasons why your issue is not covered, so nothing gets covered...ever. I've had3 different warranty companies in the past and they all work on the same business model...deny everything. I will not and will tell everyone to never waste their money on a home warranty. you ALWAYS ending up paying out of pocket anyway. But this company is the worst I've dealt with, my issues were legit and go nothing but a line of excuses why they were not covered. The reasons are endless. What are you going to do about it, take them to court? They know it's one of the greatest scams ever. I am telling everyone and posting comments everywhere I can to voice my experience with this company and all the other home warranty places. SAVE YOUR MONEY FOR THE REPAIRS YOU NEED THAT WILL NOT BE COVERED.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 4th, 2022

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Verified Customer

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Holly Orah Hardy Tulsa, OK

I contacted customer service over 10 days ago about a repair that had been done at my house. I didn't receive a new ceiling and bathroom fan. They put a replacement part in and it does not work. I am seriously thinking about changing home warranty plans.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Erika Aceves Plano, TX

Each time a technician comes to my home, work is denied initially, then they have to escalate and then they approve after I speak to them. And the same project is approved a few months ago and now it is not. Also hate that a manager can not be brought in to the conversation and always a manager needs to call back. Takes days. Horrible customer service. Used to be better.

2 years ago

Reply from American Home Shield

Hi Erika, I hate to hear about your most recent experience with AHS. I would be glad to speak with you to resolve this.

Nov. 4th, 2022

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Verified Customer

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Sharretta Benjamin Washington, DC

First, I was forced to input a number. My honest rating is ZERO. AHS took my money for 10+ years but did not provide proper support when the time for a serious service call arrived. I have had no heat for three weeks and live in the NE region of the US. I was being forced to accept an offer from their contractor who I could not afford. AHS would not allow an alternate contractor or outside authorization to help resolve the issue. And the cash out offer was disrespectfully low. AHS knows that the average consumer doesn't have access to the same prices that they do and so there is no way that I could find a comparable unit for the low price they offered. Had I directed my monthly payment to a savings account for the past 10+ years instead, I would be able to replace my system without the hassle and anxiety experienced with this company. I will never return, and I will discourage anyone from ever signing a contract with AHS. I am determined to make sure no one that I know and care about becomes a customer. This company is a scam. Takes days before hearing back from an account escalation specialist. And then when they get on the phone its as if they are reading from a script. Disgusting customer service. The escalation specialist literally told me "I have no choice but the two options they offer". I don't want to use profanity in this review but please know it will be used when describing the disgusting level of service provided to me.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 4th, 2022

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Verified Customer

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Jon Bazinet Vallejo, CA

A comedy of errors and poor execution, but eventually AHS made me whole. After weeks of half measures and many phone calls, replacement washer was delivered, installed and our old broken appliance hauled away, as one would expect.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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MaryAnn Scott Philadelphia, PA

Totally disagree with results of service denial. On the phone for 1hour and 45minutes with representative who would read partial quotes from contract, stated there was no way to appeal,encourage me to get 2nd opinion with their contractor(which you pay another $100 ) and when I requested requested to have a different service person with their approval to get 2nd opinion was told again No. Feel totally ripped off....also was told my plan was grandfather ini and was the same as gold plan where the contract listed also stated my service was covered. And all this occurred via the phone including the service call

2 years ago

Reply from American Home Shield

Hi MaryAnn, I hate to hear about your most recent experience with AHS. I would be glad to speak with you to resolve this.

Nov. 4th, 2022

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Pamela Brighton, MI

my hot water furnace is leaking told it could not be repaired yet because it had heat I need a new furnace the leak can not be repaired so I must shut down the furnace so how am I going to have heat they must let America Home Shield know that I need a new furnace

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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LINDA BANDLEY West Jordan, UT

I HAVE BEEN WITH ahs FOR SEVERAL YEARS AND NEEDED THEIR HELP ONLY 2 TIMES. BOTH WAS A GREAT RESPONSE. NO PROBLEMS AND THE BREAKDOWN WAS COMPLETED SUCCESSFULLY BOTH TIMES.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Maria Burke Seguin, TX

seem responsive and interested in my perception. key service was good, the gas stove service probably could have been a video diagnostic (according to the tech) but that was not offered. new to the service at this time.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Eddie Lugo Brentwood, CA

May 2022 lost air conditioning when temperatures were over 100* and it took them over 2 weeks to get us positive results. I also had garbage disposal issue that was not properly rectified. I called and because I was "one" day over the 30 days the charged me again. There needs to be some kind of grace period.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Verified Customer

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Robert K. Thompson McMinnville, OR

AHS has always provided the service needed. However, I am getting nowhere with them about replacing a heat pump. When I was able to call AHS I was put on hold for 10 minutes and then disconnected. The problem still isn't resolved.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Verified Customer

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Vano Modesto, CA

I've had excellent service at times, where the contractor shows up does the work and we're all happy. I've had contractors in here that don't finish a job because AHS has decided this ice maker is not covered (

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 27th, 2022

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Verified Customer

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Jeffrey Hensen Paris, TN

For the most part I would love to give AHS 5 stars. Given the fact that there is a communication disparity between customer service and the English language, it has cost me MANY hours on the phone. Coverage is AMAZING!

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 27th, 2022

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Verified Customer

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Linda LaRue Suffolk, VA

I was given erroneous information, which made me upgrade to Premeium, only to find out after 6 telephone calls to American Homeshield that code violations were not 1005 covered like the sales rep that talkd me into dropping my basic warranty and purchasing the premium one, waiting my 30 days, making numerous calls back and forth, being transferred numerous times, only to finally being told, I was given erroneous information.

2 years ago

Reply from American Home Shield

Hi Linda, Thank you for sharing feedback about your most recent American Home Shield experience on the coverage cost. I would be glad to speak with you to address the issues that occurred

Oct. 27th, 2022

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Verified Customer

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Patti Mckinney-Muller Mandeville, LA

I have had some good service if I can get a rep on the phone that doesn't have a thick accent. I am having a dispute now concerning a microwave that broke and was reported to AHS June 20, 3022. I ended up paying the new buyer of my home $300 out of my pocket at closing. I am expecting reimbursement but as yet I haven't had a response from my rep. Since 10/6. I can't understand how a service company can do business this way.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 27th, 2022

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Verified Customer

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Margie Anderson Las Vegas, NV

They have disappointed in every way possible. They allowed my son his wife and 4 dogs to live in temperatures of more the 113 degrees for nearly two weeks the technician claims they told the they could not find the part and the unit needed to be replaced they said they had 30'days to find the part. I eventually replaced the unit knowing that it was obsolete they gave me a check for 1800 dollars and I paid nearly 8000 to replace the unit. I have three properties with home shield the second the hot water heater went out after waiting more than a week I went ahead and found another company I paid 1995 home shield paid 630. Now there is a stoppage in the bathtub tech wants to charge nearly 3000 over what home shield will cover they are offer 1000 they are a fraud and are in business with the businesses to rip consumers off

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Oct. 27th, 2022

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Verified Customer

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Jaryn Warren Fresno, CA

Because nothing is covered. You pay these service fees for professionals to come out to your house, only to learn that the problem is not covered in your contract. The issue is with the " garage door" not the motor, and your contract covers everything BUT the door, or your ceilings are too high, therefore you paid the $100 service fee for the electrician to refuse to look at the ceiling g fan, because the contract doesn't cover ceilings that high. It's a waste of money. Don't do it!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 27th, 2022

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Verified Customer

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Louis Jones Bessemer, AL

Excellent service. I have had so many issues that they have resolved quickly and efficiently. Air conditioner, hot water heater, pool pump, etc. I am very pleased.

2 years ago

Reply from American Home Shield

Hi Louis, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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Jo Gibbs Safety Harbor, FL

They responded immediately to my problem; then found an excellent service company for me. Everything moved in a timely fashion and my problems was resolved. Great service.

2 years ago

Reply from American Home Shield

Hi Jo, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 21st, 2022

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Verified Customer

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Rose Shea-Thomas Brentwood, CA

I was extremely pleased with AHS. I was impressed with the video to see what the problem was instead of sending tech. out which would of cost more time.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

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