American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Brenda Sims-Grant Ft. Washington, MD

I like that you have seemingly chosen better companies to work with and are responding in a timely manner to service requests. The representatives are more efficient and courteous when assisting customers.

1 year ago Edited June 29, 2023

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 27th, 2023

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Pamela Applebury Derby, KS

The repair appointment was scheduled very quickly after my request. However, when my dryer could not be repaired and I had to order a replacement, I did not receive the same equipment that I had.

1 year ago

Reply from American Home Shield

Hi Pamela, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 7th, 2023

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Verified Customer

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Eric Randall Bebee Hornick, IA

American Home Shield has saved me thousands of dollar in unforeseen repairs in the last couple years. AHS is a must have for anyone purchasing a home.

1 year ago

Reply from American Home Shield

Hi Eric, thank you for sharing your experience with us here at American Home Shield! If there’s anything else you need, please contact us again.

Jan. 7th, 2023

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Ellen S Henderson Beaverton, OR

I give the rating of "mostly good" because scheduling service calls has been just that - mostly good. Most service appontments have been timely, but several have been lengthy, beyond what I consider reasonable.

1 year ago

Reply from American Home Shield

Hi Ellen, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 5th, 2023

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Gary Reid Moore Prospect, KY

The problems always get fixed and the vendors have all been courteous and professional, but sometimes it takes several days for help to arrive. Or in the case of winter HVAC check-ups, WEEKS.

1 year ago

Reply from American Home Shield

Hi Gary, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 22nd, 2022

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Cheryl Stephens Fort Lauderdale, FL

When contractors come and fix an item only to discover something was not fixed right or break again afterc30 daysyhe customer has to pay again . If a shower know is fixed correctly it should not break again in a couple of months. It it does it means it wasn't fixed right from the start. Also not having a company on stand by in case of plumb8ng issues/leaks and not reimbursing the customer for calling a non ahs plumber

1 year ago

Reply from American Home Shield

Hi Cheryl, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 23rd, 2022

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Mijo Kim

AHS Customer service over the phone may sound nice and friendly however their assigning the service company don't match their recommendation. I've been frustrated for many. times and asked for my money back but no one care to follow up with my comment.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Mijo, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 23rd, 2022

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Verified Customer

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Bianca Green Crewe, VA

Our heat has been broken for a month we put a service ticket in and no one has been here to fix it yet. I asked for a supervisor to call us back and have not heard from anyone. I have called them every other day asking to speak to someone and I get told that a supervisor will call me back at it never happens. Our heat is still broken at it has been between 20 and 40 degrees. Our contract is due to renew I'm not sure if we will renew. I have been with this company for years and the quality of service has definitely changed for the absolute WORSE.... Trying to a supervisor or resolution specialist on the phone to help is non-existent. If I could give this company less than ZERO I would....No heat in 20 -40 degrees and due to get colder No Help for a month is really bad they need to DO BETTER WITH ASSISTING THERE PAYING CUSTOMERS......

1 year ago

Reply from American Home Shield

Hi Bianca, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 23rd, 2022

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Bernie Swafford Inver Grove Heights, MN

There was NO comuocatio. From Miss H. I called and left message 5 times, with no reply. She sent out a company that could not work w the 1st diagnosis. Then called after I replied to an email and Cc Brian that her service and working w HSA has been a horrible experience. Called to say that they would be sending paper work to allow me to either get a new fridge or take the cash. Today I get another email stating that they are sending out another company to try and fix fridge. Not sure how to I'm suppose to offer this service to my real estate clients when this has been such a bad experience.

1 year ago

Reply from American Home Shield

HI Bernie, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 23rd, 2022

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Verified Customer

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Jason Bleizeffer Vancouver, WA

I recommend AHS to everyone. It has been a great experience all around. Excellent response time and we always get our issue resolved by the service provider.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Adewale Katy, TX

The agent we spoke with was very polite and understanding. And was able to get a plumber to our home within a few hours during our emergency situation

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Helion Cruz Gallatin, TN

Refrigerator broke down. Within a week someone had evaluated the problem, ordered parts, installed them and had the refrigerator up and running. Very easy online process.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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James Spates Ringgold, GA

Understanding what issue is here and starting to do their due diligence on they're behalf. Quality service providers that care about their carft...Thanks!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Whitney Leitchfield, KY

I have had a great experience so far, the tat for someone to come out and check on us was amazing. The contractor was awesome and got everything done in a timely manner!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Marsha Thomas Douglasville, GA

AHS gradually raised my rated and deleted some of the options I had on my policy without my knowledge. During the time I used the company for issues it was very difficult to get service scheduled in a timely manner as well as get goo techs out to complete the work. I have left AHS and went to Choice Home Warranty.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Selena Dolejs Holtsville, NY

Rep FROM ahs was helpful and curteous. Technitians that were sent out anre knowledgeable and friendly; issue was not resolved, they came back out within a few days.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Talaya Hughes Shrewsbury, PA

I like being able to do request online. My PA experience has been great with my property there. My Maryland work request are always a long wait and lots of back and forth with the service providers.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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LAURIE AGEE Fort Washington, PA

It's been over two months trying to resolve my issue. The service twos often cannot speak good English and make mistakes scheduling g the wrong service. The companies contracted to do my repairs are unresponsive to my and American home shields calls.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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John Nichols

Still waiting for problem to be repaired. Been out here three times and still not fixed. What kind of plumbing company is this. I feel I'm getting ripped off.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Danielle Smalley Kansas City, MO

My first experience through AHS has been rocky. I've called and apparently given false information by multiple representatives, told by AHS that a service charge would not apply (even after they had my info and plan pulled up) yet I'm still being hit up for a $100 service fee. I was told I'd have a call from AHS by yesterday after HQ could review the calls that occurred, and I've heard nothing back. I have to keep following up. Communication has been extremely poor and I have little trust in receiving accurate info when contacting AHS at this point.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 19th, 2022

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Patrick Williams TX

Very unprofessional company lack of caring no customer service and out all the time I had them to come out for service they still have not really fixed the problem the refrigerator it took them approximately 3 months to replace the compressor when it was not under a warranty I had to call Sears out to get them to tell them that it's not under warranty my opinion it's just not worth having a home warranty with American Home Shield the representative are uncaring lack of experience and just don't care if food spoil they lied and said that they were going to replace it and the technician that came out did not even know there job I had to get sears to come out and fix the refrigerator eventually after 3 months and a half they finally paid for sears to fix the refrigerator sears fixed it the air conditioner wouldn't stay on they still did not fix it the A/Ctechnician did not know what he was doing they had veryUN knowledgeable people coming out to check the equipment they could not even give me a contractor THAT CAN GET THE JOB DONE RIGHT with them I will never work with them again and no way will I ever let American home warranty warranty not even a dog house of mine that's my opinion of the uncaring unprofessional people that I dealt with and they had the nerve to call me back after all of that and said what can we do for you not a thing for me they ask what can we do to keep your business you done enough and before all of that they had the nerve theyhad the nerve to raise the price of $10 for them not doing their job & you know I was already going to cancell they they get a 0 overall rating I have told them I have a child stlii n the home no one seems to care it still make me red

1 year ago Edited January 10, 2024

Reply from American Home Shield

Patrick, Thank you for letting us know about your concerns regarding your Refrigerator request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed

Dec. 17th, 2022

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Verified Customer

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Jenny Lever Apple Valley, CA

My oven has stopped working in November. Avhs will replace it but as of now, there is still none available. I understand there's not much they can do about that but they're only giving me a minimal amount of money to try to replace it - and it has to be purchased from Lowe's. I'm very frustrated because I can't cook here at the holidays for my family.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 19th, 2022

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Verified Customer

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Gomathi Vasudevan

i had to do multiple follow ups and spend a lot of time to resolve the claim to replace my water heater. They finally sent the check as promised. But the coverage explained when i signed up for the member ship Vs what they explained during the time of claim was different. Ensure to read the documents thoroughly before you take up the membership.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Gomathi, Thank you for letting us know about your concerns regarding your denial. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed

Dec. 17th, 2022

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Verified Customer

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Joshua Gomez Schertz, TX

The process was seamless and the vendor sent (Mr. David) was outstanding. I definitely will continue to see my Home Shield policy as an investment.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 13th, 2022

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Jo Buckmeier Mesa, AZ

My claim was handle very quickly. The Plumbing company and other companies that had to come out where very professional and treated our home with the upmost respect

1 year ago

Reply from American Home Shield

Hi Jo,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 9th, 2022

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R Bishop Houston, TX

My family has special health issues and AHS was very accommodating. I was very impressed with the service provider they sent to work on our heating issue.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 13th, 2022

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Philip Bryant London, KY

One of the best decisions I have made. They've always been very helpful and quick to respond. When I have an emergency, they escalate the issue to get me help quick.

1 year ago

Reply from American Home Shield

Hi Phillip,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 9th, 2022

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Verified Customer

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Kevin Ronald Spann Washington, DC

The initial call went some kinda bumpy but got back on track. CSR could not offer me any specific information for the vendor about their schedule. I had to wait to hear from them.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2022

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Craig Land O Lakes, FL

I could almost give a 5 because they did cover the entire cost (minus $100 deductible). However, the 1st contractor they assigned had absolutely horrible reviews online (the reviews were recent and local and using AHS).

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 13th, 2022

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Anna fennel Locust Grove, GA

They receive the rating because I have attempted to contact them on several occasions since November 23 as it relates to a service request and nothing has been resolved. The contractor that they have assigned to me to provide me with appropriate, and effective heating and air services has not answered myself when I call or American Home Shield. I feel that this is not fair for a customer to call and complain multiple times and just basically get the runaround from both American Home Shield and extreme heating and air. I will not be recommending American Home Shield to any friends and family based on my recent experiences. The reason I say this is because I have attempted to contact extreme heating and air on multiple occasions and have received no services and when I complain to American Home Shield, I basically received the runaround.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 9th, 2022

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Michael Riggins Severn, MD

Because when I had to have atepair to my furnace I later found the the repair company had put in a 1 speed fan moter instead of the original 3spead. I later found this out after the repair had been done weeks later after a recall back. Since this repair I have to have a repair man out every year either before both summer or winter season. When the repair company was confronted they were a d still are to- date in denial. This q speed is not efficient.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 9th, 2022

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Rayanna Dalton Kennett, MO

Last year I had an issue with my heat and air. I was charged and the company did not follow through on securing a service person. This year I paid $75 for a heat and air check. Again, the company's response was that there are no service people in our area but refunded the amount paid. Just recently, I paid $100 and requested repair for my dryer. The visit was made prior to Thanksgiving but I am still having the same issue. I do have another service call placed and they will be checking the issue again on December 7.

1 year ago

Reply from American Home Shield

Hi Rayanna, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 8th, 2022

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Matt Moline, IL

It has been a mix of experiences with AHS. These experiences include having to follow up multiple times regarding incorrect billing, having to follow up to get a contractor to come back out after they did not complete a job, and still never having my A/C unit replaced.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Leslie Lee Richmond, VA

Contract they sent for water issue inflated the problem and now I need to pay for a water heater. I only ask for some one to address the temp of water. Now I have a 400.00 dollar bill. The company that came want me to give them cash for the water heater. I do not feel comfortable with that.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Alex Bejarano Bakersfield, CA

Upset that the company they send out to fix air conditioning they didn't turn back the gas on up in attic so my heating didn't turn on so had to call to send out to see what wrong with it and had to pay deductible for the mistake the first company did

1 year ago

Reply from American Home Shield

Hi Alex,
Thank you for sharing your AHS experience. I would be glad to speak with you regarding the duplicate service fee charges.

Dec. 14th, 2022

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Verified Customer

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Donna North Las Vegas, NV

It's just very fast and easy to request service. Once requested it's fast as well. Repair people sent have been polite, timely and solved all issues quickly.

1 year ago

Reply from American Home Shield

Hi Donna, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 5th, 2022

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Verified Customer

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Paul Gowers Coeur D Alene, ID

Explained everything in full took a step by step on how to replace the washer which we have to wait until December 16th that's the only thing that I'm upset about

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 7th, 2022

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Verified Customer

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Rick Frankey

I am extremely unhappy with American home shield! It is going to take eight weeks in order to get one heating element for my dishwasher. I understand you have specific vendors, but there are elements available from the technician within his service area.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Rick, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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Amanda Kay Wiggins San Diego, CA

They are reliable, professionable, willing to do what they can to fix the problem, and friendly. Never had any issues and are always able to come up with a solution.

1 year ago

Reply from American Home Shield

Hi Amanda,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Verified Customer

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Vedrick lackey Houston, TX

Because they are truly professional and they are really trustworthy if you need anything on your house that needs repairs I suggest giving home shield a call

1 year ago

Reply from American Home Shield

Hi Vedrick, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Lisa Davis Fort Myers, FL

In a very timely manner - we were reimbursed for having to replace our Washing Machine. We were impressed with the time frame and customer service follow up

1 year ago

Reply from American Home Shield

Hi Lisa, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 5th, 2022

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Verified Customer

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Kathy Paulsen Clearwater, FL

Was very timely with claim. Worth the price paid for the monthly premium + the deductible in lieu of buying a new stove and previously a new water heater

1 year ago

Reply from American Home Shield

Hi Kathy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Opal Hockley, TX

Excellent service and professionalism are my comments because the people you send. They were timely, courteous and clean. They were considerate and informative.

1 year ago

Reply from American Home Shield

Hi Opal, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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William Windermere, FL

Service so far has been great! Only used service once but is above my expectations. However I still can not accept the high fee per service. If you call a handyman to fix things it is 40% less. And plus you still need to pay a monthly fee. So, won't be a long term choice if they don't change it to the market price

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Dirk Spokane, WA

We had it for 2 years. Our furnace did indeed go out and it made it worth it. Outside of things breaking, I don't feel the need to pay hundreds of dollars just to have the "card in my pocket". If nothing goes horribly wrong, you've wasted money. It would he something else if they offered a smattering of perks to upkeep the house that mattered.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Jennifer Freeman Bandera, TX

They gave a wrong phone number to a contractor. Not a simple typo, but one that should have been removed a long time ago. It took 45 minutes on the phone to resolve after waiting 40 minutes for a callback and waited an extra 3 days with no heat.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Dee Davis Marion, OH

Nothing against the repair guy he has done everything he can think of but the problem is not really fixed the fridge is still not keeping the correct temp it is above 40 but like I said he has done everything he can think of but I am sure we will have them back out here for a 5th time once again

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Verified Customer

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Gregg Countryman Virginia Beach, VA

Very positive experience. Speedy response. Good assigned technicians. Only negative that prevented a 5 star rating was the somewhat lack of clarity relative to notification of a non-covered item.

1 year ago

Reply from American Home Shield

Hi Gregg, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 7th, 2022

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Verified Customer

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J Houston, TX

It took American Home Shield almost 3 months to get a contractor to finish a job. Never would allow me to get another vendor to get the issue resolved. They repeatedly allowed the contractor to drag their feet for almost 3 months and we were in a home with no air in the the middle of summer. By the time the work was done, fall and cool weather had kicked in.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 1st, 2022

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Verified Customer

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Glenford Harris Las Vegas, NV

Because I am on the third appointment for the service issue. The motor for the heating system is going out making a lot of noise. I was told that Home Shield would not replace until it's completely burn out. my home is occupied by 3 seniors and it very cold at night currently we do not have any heating. I am very dissapointed.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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