American Home Shield: Read 34,307 User Reviews From Real Homeowners

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Verified Customer

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Chris downes Barrington, IL

They make it easy to put in a service request and are affordable. I recently put in a request to fix our air conditioner though and after a month it's still not fixed. A/C company is saying it always takes this long when dealing with AHS so I feel improvements could be made in that regard.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line.

Aug. 24th, 2022

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Verified Customer

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Robert Minor Ontario, CA

My central AC went out during the hottest part of the summer. It took 30 days to get another unit installed. My wife and I are 70. We could easily been overcome by the heat. When I called AHS, I was pacified. We had to eat out for over a month.

2 years ago

Reply from American Home Shield

Hi Robert,
I hate to hear about your most recent service experience and the delay in service that was experienced to have the repairs completed.

Oct. 26th, 2022

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Verified Customer

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larry D Murray Ocala, FL

Our refrigerator has been inoperable for three weeks. Took over a week to get a repairman here and after 20 minutes I was told the compressor was out. He told me a week ago that it had to be ordered and we haven't heard anything since until I called yesterday and was told the compressor had been ordered.

2 years ago

Reply from American Home Shield

Hi Larry,
I hate to hear about your most recent service experience and the delay in service to fix the issues that need to be repaired.

Sep. 20th, 2022

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Verified Customer

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debbie denney Farmerville, LA

Some services are able to be repaired fairly quickly but others require very long wait times and as a result you have to pay out of pocket to get the covered item repaired sooner. Also American home shield is becoming very expensive.

2 years ago

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Verified Customer

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Timothy Byrd Sr Dundalk, MD

My ac unit has been out of service for almost 1 month, AHS ordered the condenser which the contractor received, but we found out after waiting for a week or so that the evaporator coil was not put on order as previously though, after AHS finally put the item on order, now we are being told that they are trying to find a supplier for the part. The problem is why this company cannot find this part.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 19th, 2022

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Verified Customer

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Karen Brown Shreveport, LA

The first request to have my locks re-keyed was excellent. My second request was for plumbing was was scheduled immediately; however, the plumber came and assessed and said he needed to come back and I have not heard a word since and that was a week ago.

2 years ago

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Verified Customer

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Graciela Vargas Simi Valley, CA

Customer service has been outsourced to a foreign country. The CS reps are hard to understand and they seem to have a hard time understanding an Americanaccent. The hold times are ecessive - sometimes over an hour. AHS has repeatedly charged the service fee to my credit card before a contractor has been assigned. When a service request is canceled it takes mutltiple phone calls and many days to get a refund of the service call charge. If contractors are not available through AHS, AHS will not work with customers when they find a contractor on their own. AHS lets the customer wait for weeks with their Service Request "pending" and in a "queue". AHS used to be a top-notch company, but things have changed. Customer service was always great. I used to recommend AHS to my friends and promoted AHS to my real estate clients, but I can no longer do that.

2 years ago

Reply from American Home Shield

Hi Graciela, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 19th, 2022

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Verified Customer

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JEANNETTE ALEXANDER Cumming, GA

The customer service is outstanding. American Home Shield keeps you informed of your status and assigns quality contractors to get the job done right!

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 16th, 2022

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Verified Customer

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Byars Wells Mishawaka, IN

Love the service. My tech came to the house and was very professional, friendly, and fixed my issue the same day. This was my first call, so I am extremely pleased.

2 years ago

Reply from American Home Shield

Hi Byars, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

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Verified Customer

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Leanne Arlington, TX

I have had to use AHS 3 times in the last year. All three times the workers were excellent. they were on time, polite and gave me the time I needed to ask my questions.

2 years ago

Reply from American Home Shield

Hi Leanne, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 12th, 2022

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Verified Customer

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Omotara Adekoya Bowie, MD

So far I never had a problem. Every time I needed them, they have always awe up for us the contractor that we need and I don't have to worry about it.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 16th, 2022

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Verified Customer

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Geoffrey Pinard Missouri City, TX

Money well spent! It's quick and easy to schedule a service call. Their customer service is helpful, and they replaced my Fridge two years ago when it was not reparable.

2 years ago

Reply from American Home Shield

Hi Geoffrey, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

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Verified Customer

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Ke Waldorf, MD

Easy to report problem, quick response. Contractor assigned was quick to schedule appointment. Overall, very good and pleasant experience. Would recommend to everyone.

2 years ago

Reply from American Home Shield

Hi Ke, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 12th, 2022

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Verified Customer

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Veronica Amador Sacramento, CA

Service was great, but since the one time we had service done, I've had 4 surveys, a phone survey and now this one. It feels way too excessive and time consuming. I just want the survey requests to stop.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 17th, 2022

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Verified Customer

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Melbia Eaton Mobile, AL

spoke to two reps - the first one immediately demanded the fee w/o an understanding of what I needed. I hung up, began again with a second person, and she did an excellent job.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 13th, 2022

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Verified Customer

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Janet Ellston Tampa, FL

I was told the part to fix our air conditioner was ordered and in. An appointment was made with the air conditioning company to come out. They did not arrive because the part was not actually in and supposedly AHS was going to notify me that there was a delay.

2 years ago

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Verified Customer

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Joyce Leighton Palm Desert, CA

I do not like that I could not get my AC repaired due to reasons beyond my control and I still had to pay $150 just for them to tell me no. Then I had to turn around and pay a lot more money out of pocket to get the air fixed on my own

2 years ago

Reply from American Home Shield

Hi Joyce,
I hate to hear about your most recent service experience and would be glad to speak with you to resolve your experience.

Oct. 26th, 2022

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Verified Customer

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rick Fresno, CA

My electrical system in my kitchen has been not working for the past 3 weeks, I was given an initial contractor who was unable to fix the issue. Now I am in a very unpleasant game of limbo and phone tag with another contractor who will not return my messages and your operators that I have been consistently calling are very unhelpful.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Aug. 17th, 2022

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Verified Customer

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Mansoor Ahmed Glenn Dale, MD

Had problems w/both my toilets yes they fixed but truly just a bandaid paper doesn't go down on first flush without question toilets should hv both been replaced disappointing

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 13th, 2022

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Verified Customer

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Randy Medon, TN

The office personnel took a week to replace our water heater while their office kept us at bay while the leak penetrated through the ceiling onto the carpet and walls. The excuses were unacceptable & very un professional! Respectfully; CMDR HJP

2 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

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Verified Customer

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Patricia Friedersdorf Loveland, OH

The person from the recommended business told me I needed repair to my washer and told American Shield that the washer only needed a deep cleaning thereby getting a nice fee for work not done.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 17th, 2022

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Verified Customer

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Barbara McCoy Corona, CA

I have been having problems with my service requests and customer service rep not taking detailed information therefore it has been a mix up on getting repairs done in a timely manner.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 13th, 2022

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Verified Customer

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ANDRES DEJESUS III, Columbus, OH

Everyone at the company is very polite and accommodating. AHS sends good quality techs to the house. The only reason I didn't give 5 stars is b/c I had to wait 2.5 weeks for a new water heater recently.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 17th, 2022

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Verified Customer

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James J Bransley Kenosha, WI

I just got a letter saying that the service I needed wasn't covered under my plan, and the person who handled that claim should have said so when I called. The repair company was excellent

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 17th, 2022

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Verified Customer

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Darryl Pollock Upper Marlboro, MD

After I sold my house on July 20, 2022, the new owner gave me a leaseback until August 12, 2022. On August 3, 2022, I called AHS in order to submit a service request. Shockingly, I was told that I could not do so because, without my knowledge or permission, my AHS policy had been canceled by the real estate company representing the new owner.

2 years ago

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Verified Customer

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Veda Boyd Charlotte, NC

Very difficult to deal with AHS. I had numerous problems with my contact person and asked to speak to a supervisor. I was told that the supervisor would call me back and they never did. The issue was that the bathroom faucet could not be matched to our other faucet, so I had to purchase a matching faucet, but was told that AHS would not negotiate the price that I paid. I'm very disappointed in the way AHS handled the situation!

2 years ago

Reply from American Home Shield

HI Veda, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Aug. 12th, 2022

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Verified Customer

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Keith Steinrauf Maryland Heights, MO

American Home Shield sent Mr Freeze out to check my air conditioning unit. They reported that there was physical damage so my claim was denied. All they did was to look down the top of the unit. How can they tell if there was physical damage? They also said the compositor was bad. I can't understand after checking the reviews giving Mr Freeze a 1 star rating why they would use this company. I contacted American Home Shield to notify them of this rating and question the report from Mr. Freeze. I asked to see the paperwork from Mr Freeze which they are sending me by email and should be to me by tomorrow. They also said that their review panel would check out Mr Freeze and the complaints posted on Yelp. I am hoping that American Home Shield will get back to me quickly with their finding and reverse their decision or send another company that has a decent rating.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 12th, 2022

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Verified Customer

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Charles Madden Strawberry Plains, TN

I had broken ac. The appt I received was 2 weeks away. I called and complained about time without air and you sent Rivers ac. They ended up replacing unit. After the install the active overflowed the pan into my second floor. I had to pay 450 to have ceiling painted. The owners of Rivers said he would pay for damages. I have asked 3 times and he has not sent check. I took his word. painted

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

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Verified Customer

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Komunyaka Stephens Marietta, GA

The microwave broke. After having to wait for an appliance repairman he told me it might not be covered as it a counter top with a built in trim kit. After his visit your representatives kept telling me for a couple of weeks it was covered. Every day the kept telling the authorization dept. will be approving it in a day. I kept call and kept getting the same answer. When I call the appliance repair the woman told me it was not covered and hung up on me. Then two weeks later you called and told me it is not covered. You did a video inspection. You should have told me then it was not covered before I paid my service fee. In addition, it was not handled in a timely manner. I have told my realtor and all my friends of this negative experience.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 12th, 2022

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Verified Customer

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Mikia L Hicks Indianapolis, IN

I'm having the worst experience trying to get Home Shield to replace my dryer, they said they were going to email me concerning the replacement and now it's four weeks and still no replacement dryer. Last month I contacted Home Shield regarding a plumber issue, I paid the $75.00 upfront cost to activate the order, they took 3 weeks to find a plumber, then advised me that I had to locate one myself and contact them once I had the plumber come out , when the plumber contact Home Shield, you informed him that you didn't cover the plumber cost, so I paid him out of my own pocket and I asked Home Shield to refund my upfront service fee of $75.00 since they wasn't going to cover the cost of the plumbing. They denied me my $75.00 upfront service fee.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 12th, 2022

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Verified Customer

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Stanley w SCOTT Spring, TX

My refrigerator stopped working more than a month ago. The first technician you assigned to me could not come out for more than six weeks. The second one assigned came out quickly but the parts needed took almost two weeks. Two days after it was repaired, it stopped working again and I have been waiting for a week for someone to come out and look at it. You try living without a refriderator in this summer heat for almost two months and see how happy you are with the service.

2 years ago

Reply from American Home Shield

Hi Stanley, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Christine Lee Jones Raleigh, NC

My Air Conditioner went out on July 14 had to wait 48 hrs for them to get a tech, the tech company they assigned does not service my area plus they are on my do not use list that being said the tech could not get to me till Aug 10. AHS said they would get another company but I would need to wait another 48 hrs they for what they said was an another tech but it was the same as before. this happened 2 more times each time having to wait 48 hrs on the 5th time they finally fount a tech that came out that same day.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 12th, 2022

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Verified Customer

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Hester Smith West Columbia, SC

Very reliable company that makes repairs easy and seamless. The monthly payment is very very affordable for the peace of mind that it affords my family.

2 years ago

Reply from American Home Shield

Hi Hester, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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Egglezos

They came and fixed my AC. But when they came the amount was changed. From American home shield sent Evolution heating and air conditioning, to my home to fix my AC. They called and said the amount was $495, then when they arrived the amount change. I went to my back to get a cashier's check for $595. Is was an increase of $100. When gave the check he said "I am sorry if is the wrong amount. It is only $495" We agreed that they would come out and check the furnace in the fall and AC in the spring. Splitting the $100. They Never came back. So I contacted them when they were coming. Lied to again. I finally asked them for the money back ($100). They were going to put it in the mail. On Saturday, October 23. Again another lie. I have text them several times with no response. If this is the way American Shield works. Maybe I should look for another home coverage plan. I dont want to do this. Could you help get this fixed?

2 years ago Edited October 30, 2024

Reply from American Home Shield

Hi Egglezos, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

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Verified Customer

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Lorna Blake Clearwater, FL

This company has helped me feel supported in buying this home with the reassurance that I will have maintenance services if/when there's a need for it.

2 years ago

Reply from American Home Shield

Hi Lorna, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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Jennifer McKnight Darlington, SC

Other than the long wait times, every person I've spoken with at AHS or person they sent out has been very professional and tried to help resolve my issue.

2 years ago

Reply from American Home Shield

Hi Jennifer, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 8th, 2022

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Verified Customer

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Katherine L Lewis Smyrna, DE

I have not had any problems with American Home Shield. When something breaks, I call them. They send someone and i get it fixed. Customer service is great.

2 years ago

Reply from American Home Shield

Hi Katherine, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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Samuel Moore

I was very pleased at the proficiency. I went online and before I knew it I was receiving a response along with a company that was assigned to my problem.

2 years ago

Reply from American Home Shield

Hi Samuel, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2022

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Verified Customer

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Adrienne Noble Bakersfield, CA

They were fast on getting in touch with a contractor it's just the contractor that we're still waiting on still no air and now they said it would be another 3 weeks

2 years ago

Reply from American Home Shield

Mariah D 12 seconds ago

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Hi Adrienne, I hate to hear about the wait that has been experienced. I would be glad to speak with you to assist with the repair. Please provide your AHS contract number or property address.

Aug. 10th, 2022

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Verified Customer

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Guadalupe Hollywood, FL

I am very happy to have chosen AHS. I called them when I need a service and always get professional and helpful experience. Keep up the great work!!!

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Eulalio Sepulveda Houston, TX

So far, AHS has met my expectations, had my first issue with my 5 yr fridge and after evaluating, it was determined it needed to be replaced. Transaction went smooth.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Donald Distance Owings Mills, MD

Good customer service. Timely response & good follow-up. Contractor's we're professional, polite and courteous. Got the job done in a reasonable amount of time.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Patricia Jorgensen Lancaster, OH

When had water leak company you gave me NEVER returned my call. I had to call a plumber to come fix our water leak that cost me $450 instead of the $100 I should have only had to pay.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Anon Lafayette Hill, PA

Good vendors. Would prefer to be charged at time of service rather than when booking. Difficult to get refunded when I cancelled the service. The rekey service was overpriced and I wasn't given the number of keys promised.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 10th, 2022

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Verified Customer

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Harold Tovar San Antonio, TX

I called 2x with issues with my water heater. They immediately scheduled a plumber to come out and fix the issues. No questions asked they just addressed the issue.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Mary W. Thompson Richmond, VA

AHS is a reputable company with which you can work Two of my appliances had to be replaced. After the appliances could not be fixed, new appliances were given to me.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Julius Jones Rockville, MD

Granted this is not going to be every experience with AHS, but I have been dealing with communication errors since 08 July 2022. It is now 28 July and I am being told that my issue is getting resolved. I am having a hard time with the rating because there are multiple facets in this concern. After many calls between AHS, customer service contractor teams and the technician contracting team, something clicked, communication occurred, and things started happening. I don't want to think it was a verbal advisory of me preparing to seek legal counsel, but things worked out...so far.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 8th, 2022

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Verified Customer

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Jeannie M Noble San Antonio, TX

They would not replace fan in my living room because of 20 ft ceiling. I requested to be paid for the fan only and I would have someone replace it myself. They refused. They owe me $200 for the ceiling fan I paid to have replaced!

2 years ago

Reply from American Home Shield

Hi Jeannie, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist with a resolution.

Aug. 8th, 2022

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Verified Customer

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Troy Inabinet Colorado Springs, CO

Had a call in for washer repairs. The repair tech came out on June 27, 2022. He stated there were some parts that needed to be ordered. Today is July 29, 2022 and my washer has yet to be repaired. I also don't know the status of those ordered parts.

2 years ago

Reply from American Home Shield

Hi Troy, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist with a resolution.

Aug. 8th, 2022

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Verified Customer

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Mary Woods Atlanta, GA

Deny coverage, interior of refrigerator deteriorating, unable to use vegetables bin because the top had to be removed rendering it useless. Loss of vegetables and space no concern. Need to vet contractors. Fixed my washer over 4-5 times the manhours/parts uneconomical and a great inconvenience to customer. I can go on and on.

2 years ago

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